The Meeting & Event Resource Guide
Dear Meeting and Event Planner,
Our goal is to be the “Best to Do Business With.” There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image.
To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change.
We look forward to supporting you in planning a successful event at the Doubletree Hotel Spokane - City Center!
Sincerely,
Sales, Marketing, and Catering/Events Team Doubletree Hotel Spokane – City Center 322 North Spokane Falls Court Spokane, WA 99201 http://www.spokane.doubletree.com Phone: 509-744-2318 Fax: 509-744-2343
2 Table of Contents
General Information • Hotel Overview • Features
Function Space and Banquets • Function Space specifications • Catering Menus available separately
Resource Information • Hotel specifics listed alphabetically
3 HOTEL OVERVIEW
The Doubletree Hotel Spokane - City Center puts you in the heart of downtown and is connected via sky-bridge to the Spokane Convention Center, adjacent to the INB Performing Arts Center, and within easy walking distance of shopping, restaurants, and exciting night life. Directly on the riverfront, the hotel is conveniently situated at the convention center campus, on the edge of the financial district. A quick, 15 minute shuttle ride is all that separates you from Spokane International Airport (GEG) and our hotel.
Doubletree Hotel Spokane – City Center features:
y Professional Sales, Event Services, and Catering staff y 21,000 square feet of flexible meeting space o Two Ballrooms which can be divided into nine (9) breakout rooms o Five Conference Rooms and a Boardroom pre-set for up to 14 people o High-Speed Internet Access available in all meeting rooms o All inclusive meeting packages available o PSAV® Presentation Services – our onsite audio/visual team y 375 comfortable guestrooms including 6 suites featuring the Sweet Dreams® by Doubletree Sleep Experience y Wireless High-Speed Internet – complimentary access available in all 375 guestrooms accompanied with remote printing capabilities to the business center y Spencer’s for Steaks and Chops – This is the ultimate steak house with dark woods and gleaming martinis and serving aged, hand-cut, prime beef seared to perfection along with an unmatched selection of over 300 world-class wines y Shutters Café – Welcome to Doubletree Breakfast! Offering a variety of your favorite cook-to-order breakfast entrees and a breakfast buffet. Lunch is available on weekends. For breakfast-on-the-go, Shutters offers a selection of muffins and pastries and proudly brews Starbucks® coffee and espresso drinks at the barista stand located conveniently next to the main lobby y In-Room Dining – Fine dining without leaving your room featuring menu items from Spencer’s for Steaks and Chops and Shutters Café y Business Center – Located in the hotel lobby, our self-service business center is open 24 hours a day, 7 days a week for your convenience y Fitness Center featuring PreCor® health equipment and a dry sauna y Heated, outdoor pool (seasonal) and spa (year-round) y Covered two-level parking garage y Sky-bridge connecting to the Spokane Convention Center with access to meeting rooms and exhibit halls y Complimentary shuttle to/from Spokane International Airport (GEG)
You’ll receive the comfort and hospitality you have come to expect from Doubletree Hotels, and as always, our signature warm chocolate chip cookie awaits you at check-in.
FUNCTION SPACE AND BANQUETS
• Catering Menus available separately. • PSAV® Presentation Services
As Spokane's leading convention and meeting hotel, we offer over 21,000 square feet of flexible ballroom, meeting and pre-function space, with banquet facilities accommodating up to 1,800 guests. Our professional Sales & Catering/Event Services staff can help carry out any type of corporate or social occasion, ensuring a successful event from start to finish.
BOARDROOM
Conference Office
5 RESOURCE INFORMATION
Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Banks Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Bus/Bus Companies Car Rental Agencies Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check Cashing Privileges Check-In and Checkout Coat Check Services Coffee Maker Concierge Convention Center Corkage Credit Cards Credit Policy Currency Exchange Dance Floor Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Directions to the Hotel Dressing/Green Rooms Drug Stores Dry Cleaning eEvents
6 Electrical Elevators Emergency Procedures Entertainment Environmental Commitment Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline HHonors Floor Hospitality Desks Hospitality Suites Hotel Facts/History Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Internet Services Key Cards Key Hotel Contacts Kosher Laundry/Valet Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information Lost and Found Luggage Storage Mail Services
7 Manager on Duty (MOD) Master Accounts Medical Facilities/Services Meeting Packages Meeting Room Capacities Meeting Room Deliveries Meeting Room Rental Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Parking Personalized Group Web Page Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Public Transportation Pyrotechnics Radios/Pagers Recycling Registration Assistance Registration Desks Reservations (RAPID!) Restaurants/Lounges Restaurant Reservations Restrooms Resumes Robes Ropes/Stanchions Rooming Codes/Rooming Lists Safe Deposit Boxes Security Shipping and Receiving Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Special Meal Requests Storage
8 Suites Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Tents Theme Parties Tours/Sightseeing Train/Rail Trash Removal Tuxedo/Formalwear Voice Mail Weather Wheelchairs Worship Services Zip-Out Checkout
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ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services Manager will provide detailed information and can discuss other ideas not listed below:
Logo products, e.g., keycards, cocktail napkins, To-Go lunch boxes, etc. Video Channel Banners/Signage
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AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions.
A listing of all affiliates should be sent to the hotel no later than ninety (90) days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up food, beverage and billing arrangements.
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AIRLINE INFORMATION Airline Nationwide Aero Mexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Air Tran 1-800-247-8726 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 America West Airlines 1-800-235-9292 Austrian Airlines 1-800-843-0002 British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747 Korean Air 1-800-438-5000 Lufthansa 1-800-645-3880 Midwest Airlines 1-800-452-2022 Northwest (Domestic) 1-800-225-2525 Northwest (International) 1-800-447-4747 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Varig 1-800-468-2744 Virgin Atlantic 1-800-862-8621
Airport Information The nearest airport is the Spokane International Airport located about 7 miles and approximately 15 minutes from the Doubletree Hotel Spokane – City Center.
For a map, click on this link: Doubletree Hotel Spokane - City Center Directions/Map
Spokane International Airport website: http://www.spokaneairports.net/
Complimentary hotel shuttles to/from Spokane International Airport run daily from 4:30 AM to 2:00 AM. To arrange for pick-up, courtesy phones are available in airport baggage claim.
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AMENITIES The Room Service Department is happy to service your group gift and amenity needs. You may choose from the list of amenities below or advise your Catering/Event Manager of your specific preferences or budgeting guidelines.
All amenity pricing excludes state sales tax, gratuity, and delivery fee. For a standard delivery, the fee is $2.50.
Standard Amenities Package #1 – Fruit Bowl $7.50 Assorted seasonal fruits in a bowl
Package #2 – Cookies and Cream $25.00 Tin of Doubletree Cookies; 2 Hershey’s Chocolate Bars; 2 Baileys Irish Cream .05 ml.
Package #3 – Game Time $25.00 2 bottles Beer of Choice; 1 bag of Tim’s Potato Chips; 1 bag Cheetos; 1 bag Fritos
Package #4 – Movie Night $15.00 1 bag Microwave Popcorn; 1 bag Crackerjacks; 1 each of M&M’S Peanuts, Kit Kat bar and Snickers bar; 2 bottles Coca-Cola products; One in-room movie gift certificate
Package #5 1 Bottle Champagne/ Merlot/ Chardonnay/ Cider (choose 1) – market price
Package #6 – Great Northwest $30.00 8.6 oz bag of Gardetto’s; 2 bags Craisins Trail Mix; Rice Krispie Treats; Hershey’s Chocolate Bar; 2 bottles Thomas Kemper Root Beer
Package #7 – Wine and Cheese $35.00 Gouda cheese 3 oz; Tillamook Cheddar cheese 4x .75 oz pack; Assorted Pepperidge Farm crackers; Columbia Crest Chardonnay or Merlot
Package #8 – Milk & Cookies $15.00 Tin of Doubletree Cookies; Milk quart
Package #9 – Night Cap $30.00 Courvoisier 2x .05 ml per bottle and 4 Chocolate Covered Strawberries
Package #10 – Romantic Moment $20.00 6 Chocolate Covered Strawberries and Champagne
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11 AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that one week in advance of your event, you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event.
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AUDIO/VISUAL PSAV® Presentation Services, our professional in-house audiovisual company, brings over 12 years of experience in the field of audio visual to your meeting at the Doubletree Hotel Spokane - City Center. Bill O’Meara may be reached by dialing (509) 744-2397.
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AUTOMATED TELLER MACHINES There is an ATM conveniently located in the hotel lobby across from the Gift Shop. There are also ATM locations in Spokane at all major bank locations.
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BABY-SITTING SERVICES The Doubletree Hotel Spokane - City Center and the City of Spokane does not offer private baby-sitting services.
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BANKS The Doubletree Hotel Spokane - City Center is located within minutes of the downtown financial district.
AmericanWest Bank 41 W. Riverside Avenue Spokane, WA 99201 Phone: (509) 232-1515 Email: [email protected] Website: http://www.awbank.net/ Hours of operation: LOBBY HOURS: Monday – Thursday 9:00 AM to 5:00 AM, Friday 9:00 AM to 6:00 PM, Saturday & Sunday: CLOSED DRIVE UP HOURS: Monday – Friday 8:00 AM to 6:00 PM
12 Bank of America 601 W. Riverside Avenue Spokane, WA 99201 Phone: (509) 353-1445 Website: http://www.bankofamerica.com/ Hours of operation: LOBBY HOURS: Monday – Thursday 9:00 AM to 5:00 PM, Friday 9:00 AM to 6:00 PM, Saturday & Sunday: CLOSED DRIVE UP HOURS: Monday – Friday 9:00 AM to 6:00 PM
Sterling Savings Bank 111 N. Wall Street Spokane, WA 99201 Phone: (509) 624-4121 Email: [email protected] Website: http://www.sterlingsavingsbank.com/ Hours of operation: Monday - Friday 9:00 AM to 5:00 PM, Saturday & Sunday: CLOSED
U.S. Bank 428 W. Riverside Avenue Spokane, WA 99201 Phone: (509) 353-7480 Website: http://www.usbank.com/ Hours of operation: LOBBY HOUORS: Monday – Thursday 9:30 AM to 5:00 PM, Friday 9:30 AM to 6:00 PM, Saturday & Sunday: CLOSED DRIVE UP HOURS: Monday – Friday 8:00 AM to 6:00 PM
Washington Mutual Bank W. 601 Main Street Spokane, WA 99201 Phone: (509) 353-4920 Website: http://www.wamu.com/ Hours of operation: Monday - Friday 9:00 AM to 6:00 PM, Saturday & Sunday: CLOSED
Washington Trust Bank 717 W. Sprague Avenue Spokane, WA 99201 Phone: (509) 353-4204 Website: http://www.watrust.com/ Hours of operation: Monday - Friday 9:00 AM to 5:00 PM
13 Wells Fargo Bank 601 W. 1st Avenue Spokane, WA 99201 Phone: (509) 455-5773 Website: http://www.wellsfargo.com/ Hours of operation: Monday -Thursday 9:00 AM to 5:00 PM, Friday 9:00 AM to 6:00 PM, Saturday & Sunday: CLOSED
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BANQUET BEVERAGE SELECTION The Doubletree Hotel Spokane – City Center offers a choice of standard and premium beverages on banquet bars. The following is a list of beverages currently offered by our beverage department for banquets. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request.
Standard Brands Rum: Bacardi Light Vodka: Smirnoff Gin: Beefeater Tequila: Sauza Extra Gold Bourbon: Jack Daniels Old #7 Blended Whisky: Canadian Club 6yr Scotch: J&B “Rare” Brandy: Korbel
Premium Brands Rum: Bacardi Select & Captain Morgans Spiced Vodka: Stolichnaya Gin: Tanqueray Tequila: Jose Cuervo Bourbon: Makers Mark Blended Whiskey: Crown Royal Scotch: Johnnie Walker Black Label Brandy/Cognac: Courvosier VSOP
Cordials Baileys Irish Cream Kahlua Disaronno Amaretto
Beer Domestic Brands: Budweiser, Bud Light, Coors Light, Miller Lite, Miller Genuine Draft, Michelob Ultra Imports & Microbrews: Amstel Light, Corona, Guinness Draft, Fat Tire, Heineken, Kokanee, Fosters, Sam Adams “Boston Lager”, Black Butte Porter, Widmer Hefeheisen
Wine Hogue Cabernet Sauvignon Montevina Bin 95 Sauvignon Blanc Columbia Crest “Two Vines” Chardonnay Columbia Crest “Two Vine” Merlot Chateau Ste. Michelle Reisling Beringer White Zinfandel
Non-Alcoholic Beverages Coors Cutter, Sharps, Odoul’s Amber
All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-alcoholic beers. Blended drinks and champagne by the glass are available upon request.
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BANQUET CURFEWS In accordance with Washington State liquor laws, all alcoholic beverage sales will conclude at 1:00 AM.
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BANQUET EQUIPMENT Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory, which have associated costs, will be passed on to your group.
Please note the Doubletree Hotel Spokane - City Center does not carry the following items: Table top lecterns or high boys
For more information on banquet equipment, please see your Catering/Event Manager.
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BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager six (6) months before conference with final details thirty (30) days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event.
Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements.
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STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Banquet Event Order (“BEO”). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the BEO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment. 2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your BEO will serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the BEO, whichever is greater. We will not undertake to serve more than 3% more than this guaranteed minimum. 3. LABOR CHARGE: If the guaranteed number for your event is less than 25 persons, we will add a $50.00 labor charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge or gratuity to our employees working at your event. 4. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, invitees and other persons vacate the designated event space at the end time indicated on the final BEO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations. 5. SERVICE CHARGE: Currently a 20% service charge plus applicable taxes will be added to your food and beverage charges. 60% of the service charge is paid to your server, coffee service staff, houseman and/or bartender as a gratuity. This service charge is subject to change. 6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions. 7. SET UP CHARGES: Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. 8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement
16 and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 11. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith.
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BELL SERVICES Our Guest Services Department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate is $5.00 per person, plus state tax, and is subject to change. Departure notices and bag pulls should be coordinated with our Catering/Event Manager.
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17 BILLING Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator.
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BOX LUNCHES Box lunches are available through Catering & Event Services. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property.
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BUSINESS CENTER The Doubletree Hotel Spokane – City Center has a self-service Business Center located in the hotel lobby. For your convenience, the Business Center is open 24 hours a day.
For large quick printing or copying jobs, we recommend calling:
FedEx Kinko’s 259 W. Spokane Falls Blvd. Spokane, WA 99201 Phone: (509) 484-0601 Fax: (509) 489-1947 Email: [email protected] Website: http://www.fedex.com/us/
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BUS/BUS COMPANIES Spokane Transit Authority (STA) operates buses within the City of Spokane. The STA Plaza is the centralized downtown hub for the majority of transit trips in Spokane.
The STA Plaza 701 W. Riverside Avenue Spokane, WA 99201 Phone: (509) 456-PASS (7277)
For more information about routes and schedule information, you can contact Spokane Transit Authority directly at Phone: (509) 456-RIDE (7433), TTY (509) 456-4327 or visit their website: http://www.spokanetransit.com/
Other City and Surrounding Area Bus Services All other buses arrive and depart from the Spokane Intermodal Transportation Center (a combination bus and train station).
18 Spokane Intermodal Transportation Center 221 W. 1st Avenue Spokane, WA 99201
Greyhound Bus Lines Phone: (509) 624-5251 or 1-800-231-2222 Website: http://www.greyhound.com/
Northwestern Trailways Spokane Office Phone: (509) 838-4029 or 1-800-366-3830 Website: http://www.northwesterntrailways.com/
Silver Eagle Charters Phone: (509) 487-6903 or 1-800-676-3742 Website: http://silvereaglecharters.com/
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CAR RENTAL AGENCIES Following is the contact information for the Doubletree Hotel Spokane – City Center’s preferred car rental company.
Enterprise Rent-A-Car 1-800-736-8222 Local phone number: (509) 458-3340 Location: Downtown Spokane 3 W. 3rd Avenue Spokane, WA 99201 Website: http://www.enterprise.com/
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CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Doubletree Hotel Spokane - City Center will require full payment in advance for room and tax charges. In addition, there will be a $50.00 per stay refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted.
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CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have.
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19 CHANGING FACILITIES/DAY USE Please contact your Catering/Event Manager regarding changing facilities/day use. There may be a half-day rate charged. The hours of guest room availability for day use will depend on occupancy of the hotel.
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CHECK CASHING PRIVILEGES Hotel guests may cash checks at the Front Office. The check must be imprinted with the guest’s name and address and made out to the Doubletree Hotel Spokane - City Center. Check cashing is limited to $25.00 per day for hotel guests. Identification may be required.
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CHECK-IN AND CHECKOUT Hotel check-in time is 3:00 PM, and checkout is 12:00 PM. (All guests arriving before 3:00 PM will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day.)
Early Departure Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there will be a $50.00 early departure fee assessed in the event the guest departs prior to their confirmed departure date. This fee is subject to change.
Late Departure Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability and associated fees.
Zip Checkout With zip checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension “23” to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk.
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COAT CHECK SERVICES Please ask your Catering/Event Manager for details.
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COFFEE MAKER Doubletree guests can look forward to waking up each morning and enjoying a hot, fresh cup of coffee or tea in their room using the new Wolfgang Puck In-Room Coffee Service. In just minutes, guests can brew one or two cups of any combination of coffee, tea, or hot water. Complimentary Wolfgang Puck Ketambe Sumatra coffee pods (a Doubletree exclusive) and gourmet tea are provided in every guestroom.
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CONCIERGE The Doubletree Hotel Spokane - City Center has a Guest Service Manager available to assist with local area attraction information.
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CONVENTION CENTER - SPOKANE The Doubletree Hotel Spokane - City Center is directly connected to the Spokane Convention Center via sky-bridge on the 3rd floor of the hotel with access to meeting rooms and exhibit halls.
Spokane Convention Center 334 W. Spokane Falls Blvd. Spokane, WA 99201 Phone: (509) 279-7000 Email: [email protected] Website: http://www.spokanecenter.com/ Travel: approximately 1 minute walk time
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CORKAGE Please ask your Catering/Event Manager for details.
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CREDIT CARDS The Doubletree Hotel Spokane – City Center accepts most major credit cards including Visa, MasterCard, American Express, Discover, Diners Card and Japan Credit Bureau (JCB).
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CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager.
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CURRENCY EXCHANGE The Doubletree Hotel Spokane - City Center does not exchange currencies other than U.S. Dollars.
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DANCE FLOOR Please ask your Catering/Event Manager for details.
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DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as what items are restricted (i.e. confetti/glitter). We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens.
We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such.
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DESTINATION MANAGEMENT COMPANIES (DMC) Preferred vendors that have successfully worked with the hotel are listed below for your reference.
Group Coordinators PO Box 28418 Spokane, WA 99228 Phone: 509-455-4354 Fax: 509-455-5463 Email: [email protected] Website: http://www.gcoordinators.com/
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DEPOSITS Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in.
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DIAGRAMS Diagrams are available on our website or by contacting your Catering/Event Manager.
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DIETARY REQUIREMENTS Our Executive Chef can provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required.
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DIRECTIONS TO THE HOTEL From Spokane International Airport: Proceed NE on W. Airport Drive. Merge onto US Hwy-2 which will become Interstate 90. Exit Interstate 90 at Exit #281 (Division Street). Proceed to far-left lane. Follow for 6 blocks. Turn left onto Spokane Falls Blvd; follow for 1 block. The Doubletree Hotel Spokane – City Center is on the right side of the street. Turn right on to Spokane Falls Ct.
Traveling East on Interstate 90: Exit Interstate 90 at Exit #281 (Division Street). Proceed to far-left lane. Follow for 6 blocks. Turn left onto Spokane Falls Blvd; follow for 1 block. The Doubletree Hotel Spokane – City Center is on the right side of the street. Turn right on to Spokane Falls Ct.
Traveling West on Interstate 90: Exit Interstate 90 at Exit #281 (Division Street). Proceed to far-left lane. Follow for 6 blocks. Turn left onto Spokane Falls Blvd; follow for 1 block. The Doubletree Hotel Spokane – City Center is on the right side of the street. Turn right on to Spokane Falls Ct.
For more information please visit our website at: http://www.spokane.doubletree.com/
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DRESSING/GREEN ROOMS Dressing/Green Rooms are available. Please ask your Catering/Event Manager.
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DRUG STORES Drug stores located near the Doubletree Hotel Spokane - City Center include:
Rite Aid Drugs, Inc. 112 N. Howard Street, Suite 115 (Parkade Plaza)
23 Spokane, WA 99201 Phone: (509) 838-1851, Pharmacy (509) 838-1550 Website: http://www.riteaid.com/
Hart & Dilatush Pharmacy Inc. 501 W. Sprague Avenue Spokane, WA 99201 Phone: (509) 624-2111
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DRY CLEANING – SEE LAUNDRY/VALET Dry Cleaning services are available by dialing the Front Desk at in-house extension “22”. Garments picked up prior to 8:00 AM are returned to guests by 6:00 PM the same evening. Garments picked up after 8:00 AM will be returned the following day by 6:00 PM.
Please note that there is no service on the following Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year’s Day.
Back to Resource Information eEVENTS With the Hilton Family’s online booking channel for small groups and meetings, you can quickly book meeting space, meals, audio/visual needs, and up to 25 guest rooms for your Event. Click here for more information.
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ELECTRICAL The Property Operations Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager.
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ELEVATORS The Doubletree Hotel Spokane - City Center has three guest elevators located in the main lobby which access all stories of the Hotel.
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EMERGENCY PROCEDURES The Doubletree Hotel Spokane - City Center is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures:
• The hotel internal emergency number is “66”. Dial “9” then “911” for local emergency assistance, then dial “66” for the hotel operator to advise them so hotel staff can assist emergency personnel to location of emergency.
24 • The hotel has an emergency response team available 24 hours a day. In the event of an emergency, calling the emergency number “66” will initiate the appropriate response. Dial “9” then “911” for local emergency assistance, then dial “66” for the hotel operator to advise them so hotel staff can assist emergency personnel to location of emergency. • Paramedics, Fire Department, and the Police Department are all located approximately 6 minutes from the hotel. • Our Security Department, as well as all managers, are trained in CPR and First Aid. • Emergency evacuation routes and procedures are located on the inside of all guest room doors. • Nearest emergency room: Sacred Heart Emergency and Trauma Center • Nearest hospital: Sacred Heart Medical Center
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ENTERTAINMENT The Doubletree Hotel Spokane - City Center has key contacts in the entertainment industry, which make it possible to assure satisfaction and secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment.
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ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can.
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EXHIBITS Please request information from your Event Manager.
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FAX MACHINES Please ask your Catering/Event Manager for details.
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FAX NUMBERS For Guests: (509) 455-6285 Catering/Convention Services office: (509) 744-2343 Sales office: (509) 744-2343
25 Reservations office: (509) 455-6285
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FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations.
Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading.
There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event.
Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency.
No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof.
Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit.
No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants.
Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans.
Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides.
It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations.
26 The Doubletree Hotel Spokane - City Center does not allow the use of fog machines or fireworks.
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FITNESS CENTER The Doubletree Hotel Spokane - City Center has an exercise room with Precor® Fitness equipment, free weights, and dry sauna located on the 3rd floor of the hotel. The Fitness Center is accessible to all registered guests 17 years of age and older. Guests 16 years of age and under should be accompanied by an adult.
Hours of Operation: Open 24 hours
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FLAGS Our Banquets Department currently has 3 United States flags and 3 Washington State flags in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager.
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FLORAL/FLORIST Please contact your Catering/Event Manager for assistance with a proposal for your special event.
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FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. We ask you to cooperate with us in this endeavor.
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GENERAL MANAGER Mike McLeod joined the Doubletree Hotel Spokane - City Center at the end of 2007 as General Manager. He has been in the hotel industry for over 23 years.
Mike is thrilled to welcome your group to the Doubletree Hotel Spokane - City Center and is accessible as needed.
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27 GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through Guest Services and are designated for restaurants, lounges, and guest room charges. Gift certificates are not honored at our retail shops; however, purchases may be made in certain retail shops and signed to the guest room. A gift certificate can be used as a credit to the guest room account. Please contact your Catering/Event Manager for further details.
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GIFT IDEAS http://www.doubletreeathome.com/ – The Sweet Dreams® by Doubletree Collection http://www.doubletreecookies.com/ – Doubletree Chocolate Chip Cookies http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection
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GOLF COURSE INFORMATION – SPOKANE AREA The City of Spokane operates four (4), eighteen-hole golf courses that provide both scenic beauty and challenge for all levels of golfers. These golf courses are no more than a fifteen-minute drive from the Doubletree Hotel Spokane – City Center. The courses are seasonal (approximately April 15 to Labor Day) and are open to the public seven days a week during the warmer months. Transportation for your group can be arranged in advance through Guest Services.
City Golf Courses Downriver Golf Course (509) 327-5269 Esmeralda Golf Course (509) 487-6291 Indian Canyon Golf Course (509) 747-5353 The Creek at Qualchan (509) 448-9317
For more information about the City of Spokane’s golf courses and tee times, visit http://www.spokanegolf.org/
Additionally, there are nearly three dozen other golf courses in Spokane County and around the Spokane region. Please contact Guest Services for more information.
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GRATUITIES Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping: $1.00 - 2.00 per day, Bellman: $1.00 per bag and discretionary for above and beyond services provided for you. Disclosure: all gratuities not outlined in the contract are discretionary.
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GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.
Automates the process of all reservations booked within or around an associated group block Reduces exposure to attrition Ability to monitor booking pace No charge – it’s FREE
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GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Doubletree Hotel Spokane - City Center has a porte cochére and ample room for bus loading and unloading. It is also conveniently located near the ballrooms and meeting rooms. These areas may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern.
All coach arrivals will be directed to the front entrance unless otherwise noted.
Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in.
If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first- come, first-serve basis.
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GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information.
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GUEST ROOMS Each comfortable guestroom offers a great view of the Spokane River, Riverfront Park, or the city skyline and feature the Sweet Dreams® by Doubletree Collection sleep experience, a business-ready work desk, ergonomic desk chair, and two dual-line speakerphones with data-port and voicemail capability. Special amenities include: free wireless, high-speed Internet accompanied with remote guestroom printing capabilities to
29 the hotel business center 24-hours per day, Doubletree alarm clock/radio with MP3 connection, Wolfgang Puck coffee/tea service, deluxe Neutrogena bathroom products, and USA Today delivered Monday - Friday.
Additionally, we offer six (6) suites which are comfortably-appointed with all the luxuries and amenities you expect from a Doubletree Hotel, including spectacular views of the Spokane River and Riverfront Park. All suites consist of one bedroom with a king-size bed and separate parlor/living area. Our Ambassador Suite offers additional dining quarters, while the Presidential Suite offers added dining space and a cozy gas fireplace.
The hotel’s current bedding breakdown is as follows: • 6 Suites (King) • 113 King rooms • 104 Double Queen rooms • 58 Single Queen rooms • 88 Double Double rooms • 6 King ADA approved handicap accessible rooms
There are a limited number of smoking rooms available.
Washington State law and local enforcement of national fire codes mandate a maximum of four (4) guests per room (adults/children).
The Doubletree is pleased to present “The Sweet Dreams® by Doubletree Collection”, today’s premier bedding package including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit http://www.doubletreeathome.com/ to order your own Sweet Dreams® bed.
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GUEST ROOM DELIVERIES Guest Services deliveries are available. Please ask your Catering/Event Manager for details.
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GUEST SERVICE C.A.R.E. HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension “20”. A hotel operator is available 24-hours a day and will direct your needs to the appropriate hotel contact.
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HHONORS FLOOR The Doubletree Hotel Spokane - City Center has reserved the 14th Floor and Executive Class rooms for our Hilton HHonors Guests.
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HOSPITALITY DESK Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability.
Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance.
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HOSPITALITY SUITES Should you require a hospitality suite please consult your Catering/Event Manager for availability.
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HOTEL FACTS/HISTORY The following is a fact sheet for the Doubletree Hotel Spokane – City Center.
Location: Spokane, Washington Address: 322 N. Spokane Falls Court, Spokane, WA 99201 Telephone: (509) 455-9600 Facsimile: (509) 455-6285 Reservations: 1-800-222-TREE Website: http://www.spokane.doubletree.com/ Managed By: Hilton Hotels Corporation Grand Opening: Became a Doubletree Hotel on June 9, 1997. Last Renovation: 2000 (guest rooms); 2006 (public restrooms, pool/spa, gift shop, parking garage, 3rd floor skywalk connecting to Convention Center); 2008 (fitness room) Architects: Grant F. Groesbeck & Associates Employees: 143 Full-Time, 72 Part-Time (including on-call)
Brief Description: The Hotel is located on the edge of the 100-acre Riverfront Park in downtown Spokane, the site of Expo ‘74. Today, the Doubletree Hotel Spokane – City Center is one of the leading convention hotels in the Spokane region, connected via skywalk to both sides of the newly expanded Spokane Convention Center.
Awards: Doubletree CARE Cup 2002; “Go For the Green” Award 2005; Circle of Excellence Award 2006; Northwest Tourism Award for “First Impression – Sales” (awarded to Tammy Lease in 2005 & 2006); Workplace Hero Award from the Inland NW Chapter of the American Red Cross (awarded to Larry Freshler, HR Director in 2006)
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31 HOUSEKEEPING Daily housekeeping services, which consist of general cleaning of guestrooms, take place between 8:00 AM and 4:00 PM. Should one of your guests require special times of service, requests may be made directly with Housekeeping (at extension “21”) or with your Catering/Events Manager.
Each guestroom is provided with several special service amenities either at no charge or for a nominal fee. These items include: a full-size iron and ironing board, coffee makers, hairdryers, bath/shower amenities and extra pillows. Additional bedding is available including cribs and rollaways. Please note there is a maximum of four (4) persons (including children) allowed per room.
Optional turndown service is offered in our Premium guestrooms.
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IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction With Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc.
Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions.
A listing of all ICW’s should be sent to the hotel no later than ninety (90) days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements.
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INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel.
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IN-ROOM DINING Our In-Room Dining service is available daily from 6:00 AM to 11:00 PM for breakfast, lunch, dinner, snacks and beverages. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at in-house extension “25”.
A variety of amenities are also available through room service.
32 Room service gratuity is 18% and is posted automatically on all checks. There is also a delivery fee of $2.50 per order.
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INTERNET SERVICES The Doubletree Hotel Spokane - City Center offers complimentary wireless, hi-speed Internet access in all guestrooms. Please see your Catering/Event Manager for assistance regarding meeting/banquet space.
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KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $50.00 charge per door/per room and you may be required to sign a hold harmless agreement.
(Customized) KEY CARDS Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization.
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KEY HOTEL CONTACTS The Doubletree Hotel Spokane – City Center Managing Committee consists of the following people:
General Manager Mike McLeod ext. 4306 Director of Finance Gary Middleton ext. 4330 Director of Front Office Richard Fraley ext. 4302 Executive Chef James Burch ext. 4375 Director of Housekeeping Thelma Bridges ext. 4380 Director of Engineering Barry Wright ext. 4350 Director of Sales & Marketing Judy Alexander ext. 4303 Director of Catering & Event Services John Matkovich ext. 4407
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KOSHER Please ask your Catering/Event Manager for kosher suggestions.
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LAUNDRY/VALET – SEE DRY CLEANING Valet laundry services are available by dialing the Front Desk at in-house extension “22”. Garments picked up prior to 8:00 AM are returned to guests by 6:00 PM the same evening. Garments picked up after 8:00 AM, will be returned the following day by 6:00 PM.
33 Please note that there is no service on the following Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.
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LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported by our hotel limousine or town car, or through an outside service.
“A Little Class” Limousine Service is our preferred provider and can be reached by phone at (509) 535-5524 or online at http://www.alittleclass.com/.
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LINEN SELECTION A variety of table linens are available for your various functions. If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Catering/Event Manager.
Linen colors: Napkins Tablecloths White White Hunter Green Green Red Burgundy Burgundy Black Black
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LIQUOR LAWS The State of Washington has strict liquor laws that must be followed by the Doubletree Hotel Spokane - City Center. Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the Doubletree Hotel Spokane - City Center, no group may bring in their own alcohol to be served. The legal drinking age in Washington State is 21 years old.
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LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING) Please refer to the Production Resource Guide.
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LOADING DOCK Please ask your Catering/Event Manager for details.
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LOCAL INFORMATION
34 Spokane is located along the eastern border of Washington State and is the metropolitan center of the Inland Northwest. The second largest city in Washington State, Spokane is situated 18 miles west of the Idaho border, and 110 miles south of the Canadian border.
The Doubletree Hotel Spokane – City Center is located within the heart of downtown Spokane. Ideally located on the banks of the scenic Spokane River, the hotel is mere steps away from the 37-mile Centennial Trail, perfect for walking, running, biking, in-line skating, or for simply sitting back and enjoying the natural beauty of the river. The trail connects to Riverfront Park (site of Expo ’74 World’s Fair), covering one-hundred lush acres of the downtown area and is the location of some of Spokane’s largest events and festivals.
The park has views of the Spokane Falls, and holds a number of civic attractions, including the SkyRide (a gondola that carries visitors across the falls), the IMAX Theater, the Ice Palace (seasonal), the historic 1909 Looff Carrousel, the giant Radio Flyer/slide (officially called “The Childhood Express”), miniature golf, tour train, and the Pavilion housing numerous rides and concessions. The park provides an urban greenscape that helps identify our city as “near nature, near perfect.”
The Doubletree Hotel Spokane – City Center is within easy walking distance to great shopping at River Park Square Mall and a multitude of other enticing shops, galleries, and restaurants. For symphony, theater, and concerts, we’re minutes from the cultural arts district, including the INB Performing Arts Center, the Bing Crosby Theater, the Fox, and the Big Easy Concert House. The hotel is less than 1 mile from Spokane Veterans Memorial Arena - home of Spokane Chiefs Hockey and the Spokane Shock Arena Football Team. Many local Spokane/Coeur d’Alene attractions like Silverwood Theme Park, Boulder Beach Water Park, Avista Stadium, Manito Park, and numerous public golf courses, wineries, and casinos, are within a short drive.
The Spokane area’s natural splendor offers up an abundance of year-round activities making this destination a must-visit for all seasons. The region has numerous lakes and rivers, where various water sports, fishing, kayaking, rafting, and camping take place. In the winter, five ski resorts are within a few hours drive of the city, offering some of the best powder in the Inland Northwest. During the non-winter months, hikers and mountain bikers use the trails. Whatever your pleasure, Spokane offers plenty of outdoor adventures within minutes of urban amenities.
Spokane is home to a number of annual events and attractions that draw people from a large surrounding area. The Lilac Bloomsday Run, held on the first Sunday of each May, is a 7.46 mile race for walkers and competitive runners. The event is the largest timed road race in the world, typically drawing about 45,000 participants. Hoopfest takes over the streets of downtown during the last weekend in June, with the largest 3-on-3 basketball tournament in the world. The competition draws a variety of participants, from kids, teens and adults to former college and NBA players, in their respective brackets.
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LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and/or disposed of, whether it is found in a guestroom, public space, or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within 90 days (or other time period specified by local law), the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc.
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LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day.
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MAIL SERVICES Postage stamps are for sale at the Front Desk and our Concierge and Business Center offers shipping services. If you have a large number of items that need to be mailed or require shipping materials, we suggest FedEx/Kinkos. They are located across the street from the Doubletree Hotel Spokane - City Center and offer complete mail services as well as materials.
FedEx Kinko’s 259 W. Spokane Falls Blvd. Spokane, WA 99201 Phone: (509) 484-0601 Fax: (509) 489-1947 Email: [email protected] Website: http://www.fedex.com/us/
They are open Monday through Friday from 7:00 AM – 10:00 PM, and Saturday & Sunday from 9:00 AM – 5:00 PM.
The nearest United States Post Office, located less than one mile away from the Doubletree Hotel in downtown Spokane, can be reached by phone at (509) 252-2337. Their hours are 8:00 AM – 5:00 PM Monday through Friday. They are closed on Saturdays and Sundays.
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MANAGER ON DUTY (M.O.D.) For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be accessed via the Guest Service/CARE line at extension “20”.
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MASTER ACCOUNTS See Sales Agreement.
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MEDICAL FACILITIES/SERVICES Spokane has one of the largest medical centers in the Northwest and has 4 full-service hospitals, as well as 3 specialty hospitals. The nearest medical service facilities to the Doubletree Hotel – Spokane City Center are:
Urgent Care/Emergency Room Note: for medical emergencies, please dial “911”.
• Deaconess Hospital Emergency 800 W. 5th Avenue Spokane, WA 99204 Phone: (509) 473-7100 Website: http://www.deaconessmedicalcenter.org/ms_emergency_trauma.html They are open 24 Hours a day, 365 days a year. **Travel time from the hotel is about 4 minutes**
• Sacred Heart Emergency and Trauma Center 101 W. 8th Avenue Spokane, WA 99204 Phone: (509) 474-3344 Website: http://www.shmc.org/ They are open 24 Hours a day, 365 days a year. **Travel time from the hotel is about 4 minutes**
• Rockwood Clinic Urgent Care 400 E. 5th Avenue Spokane, WA 99220 Phone: (509) 838-2531 Website: http://www.rockwoodclinic.com/services/urgent_care/default.htm They are open 365 days a year. Weekdays 8:00 AM to 8:00 PM Weekends 8:00 AM to 4:00 PM Holidays 8:00 AM to 4:00 PM **Travel time from the hotel is about 4 minutes**
Hospitals
• Deaconess Medical Center 800 W. 5th Avenue
37 Spokane, WA 99204 Phone: (509) 458-5800 Website: http://www.deaconessmedicalcenter.org/ Open Daily 5:30 AM - 8:30 PM **Travel time from the hotel is about 4 minutes**
• Sacred Heart Medical Center 101 W. 8th Avenue Spokane, WA 99204 Phone: (509) 474-3131 Website: http://www.shmc.org/ Open Daily 5:30 AM - 8:30 PM **Travel time from the hotel is about 4 minutes**
• Rockwood Clinic, P.S. 400 E. 5th Avenue Spokane, WA 99220 Phone: (509) 838-2531 or toll free 1-800-776-4048 Website: http://www.rockwoodclinic.com/ Open Monday – Friday 8:00 AM to 5:00 PM **Travel time from the hotel is about 4 minutes**
Ambulance
• Spokane Emergency Medical Services Administration 808 W. Spokane Falls Blvd. Spokane, WA 99201 Phone: (509) 625-6290 Available 24 hours a day
In the event of an emergency, please dial “911”.
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MEETING PACKAGES Please ask your Catering/Event Manager for details.
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MEETING ROOM CAPACITIES The Doubletree Hotel Spokane - City Center offers over 21,000 square feet of meeting space and flexible pre-function area; the perfect backdrop for conferences, banquets, executive retreats, weddings, awards presentations, and business meetings.
Name of Room Dimensions Square Ceiling Classroom Theater Reception Rounds Conference U-Shape Feet Height Grand Ballroom 140' x 72' 10,080 14' 675 1,200 1,800 800 - - Salon I 46' x 24' 1,104 14' 60 100 125 60 34 40
38 Salon II 46' x 24' 1,104 14' 60 100 125 60 34 40 Salon III 46' x 24' 1,104 14' 60 100 125 60 34 40 Salon IV 72' x 46' 3,312 14' 200 400 500 220 - - Salon V 72' x 47' 3,384 14' 200 400 500 220 - - Spokane Falls 80' x 42' 3,360 14' 162 300 400 200 - - Ballroom Suite A 37' x 28'6" 1,055 14' 45 80 100 50 30 34 Suite B 44' x 23' 1,012 14' 60 100 120 60 34 36 Suite C 28'6" x 22'6" 641 14' 30 70 60 40 20 24 Suite D 28'6" x 19' 6" 556 14' 30 70 60 30 20 24 Boardroom 33' x 12' 396 7'11" - - - - 14 - Parkside I 25' x 18'6" 463 7'11" 20 40 60 30 18 24 Parkside II 22'6 x 18'6" 416 7'11" 20 30 60 20 18 24 Evergreen 24' x 23' 552 7'11" 25 60 70 30 20 24
BOARDROOM
Conference Office
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MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the meeting rooms will be delivered by the hotel bell staff.
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MEETING ROOM RENTAL Please ask your Catering/Event Manager for details.
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MEETING ROOM SET STANDARD Standard meeting rooms include the following items:
• Banquet or classroom tables and chairs • Linens • Hard Candies, Notepads and pens • Ice water • Lectern Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge pricing. All meeting rooms are non-smoking.
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MUSIC/MUSICIANS The Doubletree Hotel Spokane - City Center has key contacts in the entertainment industry which make it possible to secure the best local talents. Please contact your Catering/Event Manager for assistance in booking entertainment.
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NEWSPAPERS/PUBLICATIONS Newspapers available in our Gift Shop are:
- The Spokesman Review Newspapers are delivered to the Doubletree Hotel Spokane - City Center at approximately 3:30 AM daily and are available for purchase at the Front Desk when the Gift Shop is closed. The Gift Shop is open daily from 6:00 AM to 9:00 PM.
The USA Today is delivered to guestrooms Monday through Friday by 7:00 AM.
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OFFICE EQUIPMENT/SUPPLIES Please ask your Catering/Event Manager about the availability of office equipment for rent. The in-house Business Center offers self-service computer and printing capabilities.
Prices are quoted on an individual basis depending on the type of equipment needed as well as the scope of the job requested.
For your convenience, the Doubletree Hotel Spokane – City Center has a self-service Business Center located in the hotel lobby, open 24 hours a day.
For large quick printing or copying jobs, we recommend calling:
40 FedEx Kinko’s 259 W. Spokane Falls Blvd. Spokane, WA 99201 Phone: (509) 484-0601 Fax: (509) 489-1947 Email: [email protected] Website: http://www.fedex.com/us/
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PARKING The Doubletree Hotel Spokane – City Center offers self-parking in our covered, on-site parking garage. Overnight self-parking is $14.00 per day; with In & Out Privileges.
We also offer overnight valet parking at the rate of $20.00 per day.
Rates for hourly parking are as follows: $2.00 for the first hour & $0.50 for each additional ½ hour. Prices are subject to change.
If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved.
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PERSONALIZED GROUP WEB PAGE POG is a personalized web page for your attendees to book reservations directly online.
Available at all Hilton Family properties Customize with your program Customize with your logo No charge – it’s FREE
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PETS (POLICIES) Service animals are always welcome and must be accommodated.
Additional Doubletree Hotel Spokane – City Center Pet Policies:
• There is a nonrefundable pet fee of $50.00 per room/per stay that will be charged to your room folio at check-in. This fee will be waived for service animals.
• Pets must be no larger than 80 lbs., and a maximum of two (2) pets per designated room is allowed.
• Pet guests must be in good health (and up-to-date on all relevant vaccinations, including rabies), house-trained and clean.
41 • All pets must be registered at the front desk as they are allowed in designated rooms only. This is for servicing your room and for the safety of our team members. Additional cleaning charges may apply and will be billed to your credit card if we find any of the following issues with your room:
o An animal is found in an undesignated room o Animal hair on the bed or furniture (we ask that you not allow your pets onto the beds or furniture.) o Soiled or torn carpet and/or bed linens o Scratches on furniture, walls, or doors o Excessive pet odor
• For the safety and comfort of all guests, pets are required to be restrained (i.e. leash, harness, cage, kennel, etc.) when outside of the designated guestroom inside the hotel as well as around the exterior of our property.
• There are certain areas of the hotel where pets cannot be admitted. These include all restaurants, the pool/spa and fitness areas, banquet rooms and the Executive Lounge. (This exclusion does not apply to service animals.)
• In accordance with local pet laws, please ensure that you pick up after your pet at all times. We can supply you with pet waste bags at the front desk if needed.
• Please do not give your pet a bath in the bathtub. If your pet is dirty, please contact the front desk for information on local grooming services.
• Pets must not be left unattended in the room even if they are kenneled.
• If you wish to receive housekeeping services, please call the Housekeeping Department at extension “21” between the hours of 8:00 AM and 4:00 PM to schedule a convenient time to have your room cleaned. If you will be present when the housekeeping staff services the room, your pet must be restrained or should be removed from the guestroom. Housekeeping will not enter any room that has an unrestrained pet.
• The hotel has the right to refuse entrance to or request the removal of any pet that is oversize, menacing, barking excessively, or that refuses to follow the “House Rules”.
Any additional questions you may have can be answered by Guest Services.
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PHOTOGRAPHY Washington Photo & Digital is a shop located in downtown Spokane. Services include: film developing, one hour developing and photo enlarging.
Washington Photo & Digital 101 S. Division Street Spokane, WA 99202
42 Phone: (509) 747-1141 Fax: (509) 747-1307 Website: http://www.washingtonphoto.com/
O’Driscoll Photography is a company that can also provide photography services for all occasions, special events, weddings, and groups.
O’Driscoll Photography 3226 E. 14th Avenue Spokane, WA 99202 Phone: (509) 991-6727 Email: [email protected] Website: http://www.odriscollphotography.com/
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PIANOS The Doubletree Hotel Spokane - City Center has a Wurlitzer baby grand piano for private use in our banquet and meeting room space. The piano is available for rent; please ask your Catering/Event Manager for details. It is recommended that the piano be tuned prior to each use. The tuning fee is $100.00 and requires advance notice. Please note that the piano will not be placed on top of portable staging.
If your group requires additional pianos, your Catering/Event Manager can rent them from an outside source or offer vendor information.
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POOLS The Doubletree Hotel Spokane - City Center has a seasonal outdoor heated pool. The pool is open and accessible to all registered guests during the warmer months, from April until late September. (Months may vary depending on weather/climate.)
Pool hours of operation: Daily - 6:00 AM to 10:00 PM (seasonal)
Our outdoor spa/whirlpool is open year round and is located in the Pool/Spa Area.
Spa hours of operation: Daily - 6:00 AM to 10:00 PM (year round)
The Pool/Spa area has no lifeguards or attendants on duty. All children under the age of 12 must be accompanied by a responsible adult 18 years of age and older at all times. Other rules are posted in the Pool/Spa area. Please contact the Guest Service Manager or Front Desk if you have additional questions.
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POST-CONVENTION MEETING We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time.
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POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues.
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POSTING OF EVENTS The Doubletree Hotel Spokane - City Center has reader boards located at each entrance of the hotel along with the 3rd floor elevator landing.
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PRE-CONVENTION MEETING In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour).
Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads.
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PRINTING SERVICES For large quick printing or copying jobs, we recommend calling:
FedEx Kinko’s 259 W. Spokane Falls Blvd. Spokane, WA 99201 Phone: (509) 484-0601 Fax: (509) 489-1947 Email: [email protected] Website: http://www.fedex.com/us/
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PUBLIC TRANSPORTATION Taxis are available from the hotel front door 24 hours a day. They are also readily available at the airport. The Spokane Transit Authority (STA) offers a user-friendly transit system throughout the City of Spokane. Visitors can get around the core areas of downtown and surrounding Riverfront Park on the Spokane Streetcar, while larger buses provide access to routes throughout the city. Please contact the Bell Stand or the Guest Services Manager for any of these services.
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44 PYROTECHNICS The Doubletree Hotel Spokane - City Center does not allow the use of Pyrotechnics.
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RADIOS/PAGERS We are willing to assist you in obtaining walkie-talkie radios for use during your program. Please consult your Catering/Event Manager for assistance.
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RECYCLING At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can.
The Doubletree Hotel Spokane – City Center recycles paper, cardboard, glass, aluminum/tin, and plastic as advised by the Spokane Regional Solid Waste System for businesses within the City of Spokane.
Additionally, signs are displayed in the guest rooms encouraging guests (staying multiple nights) to help conserve water by re-using their towels. Guests that would like their towels replaced should leave them on the floor or in the bathtub.
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REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager.
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REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Phones may be arranged in advance with either in-house extensions or direct dial numbers.
Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability.
Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance.
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RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system.
45 Eliminates dual entry process Accurate and efficient reservations Supports 3rd Party Clearinghouses No charge – it’s FREE
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RESTAURANTS/LOUNGES The Doubletree Hotel Spokane – City Center has two restaurants, Spencer’s for Steaks and Chops and Shutters Café. Both are located on the lobby level of the hotel.
Ranked in Prime Time Top 10 for Best Steaks for five consecutive years and recipient of the Wine Spectator Award for Excellence. Enjoy Spokane's finest steaks, succulent chops, sensational seafood, a variety of salads and side dishes, and an array of sinful desserts, all served in an upscale ambiance. Vegetarian dishes are also available upon request. Our award-winning wine list features many regional wines and a full bar. A separate private dining room, accommodating up to 42 people, is the perfect location for small group meals, social gatherings, or board meetings. Reservations encouraged. Phone: (509) 744-2372. Visit Spencer's on the web at http://www.spencersforsteaksandchops.com/spokane/
Hours and days of operation: Monday – Thursday 11:00 AM to 10:00 PM Friday 11:00 AM to 11:00 PM Saturday 3:00 PM to 11:00 PM Sunday 3:00 PM to 9:00 PM
Spencer’s Lounge A stately, yet easygoing atmosphere, featuring dark mahogany woods, soft lighting, historic photos, and intimate and comfortable booths. Spencer’s Lounge offers a full bar, stocked with hundreds of local, regional, and imported wines, draft and bottled beers, and fine spirits. Also open for lunch and dinner. Phone: (509) 744-2372.
46 Mornings have never been so delicious! Shutters Café is open daily and serves up your favorite cook-to-order breakfast entrées and a hearty breakfast buffet. The Doubletree Eat-Rite® menu also available. Lunch is available on weekends. Phone: (509) 744-2373.
Hours and days of operation: Daily 6:00 AM to 3:00 PM
Shutters Café proudly brews Starbuck’s Coffee at the barista/bakery stand. An assortment of baked goods from Spokane’s Sweetwater Bakery is also available. Open daily from 6:00 a.m. - 9:00 p.m.
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RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in Spokane, whether it is for a table of four or a dine-around for 250.
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RESTROOMS Public restrooms are located in the following areas: • East entrance lobby (next to Shutters Café) • West side of hotel near Pool area. • Spencer’s for Steaks and Chops
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RESUMES Your Event Manager will put together a group resume with information regarding your conference and will distribute it to all operating departments within the hotel. This resume will be reviewed during the pre-convention meeting that takes place one to two days prior to convention.
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ROBES As an extra amenity, guests staying in our executive class rooms are provided with our luxurious 100% cotton terry shawl collar robes to use during their stay at our hotel.
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47 ROPES/STANCHIONS Please ask your Catering/Event Manager for the availability of Ropes and Stanchions and other banquet equipment.
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ROOMING CODES/ROOMING LISTS The following are the room category and special service codes that are utilized by the hotel’s reservations department. It will assist us greatly if you use these codes on the rooming lists you send to the Doubletree Hotel Spokane – City Center.
N – Non Smoking room H – Handicap Accessible S – Smoking room request R – Roll-in Shower K – King Bed J – Junior Suite Q – Queen Bed S – Suite (if in the 4th position) D – Double Bed (when in 2nd position) D – Deluxe room (if in 4th or 5th position) 1 – One bed in the room P – Premium room 2 – Two beds in the room V – Water view room W – Whirlpool tub in the room
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SAFE DEPOSIT BOXES The Hotel Front Desk has safe deposit boxes available for guests to use, free of charge. They are accessible 24 hours per day for your convenience.
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SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our approval. Such security personnel may not carry weapons.
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SHIPPING AND RECEIVING The Doubletree Hotel Spokane - City Center charges $5.00 per box; crates & pallets will not be accepted. Packages for functions may be delivered to the hotel up to one week prior to the event/convention, and must be shipped out within five (5) days of the last day of conference. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited.
Please do not ship valuables. We cannot be responsible for contents.
When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage.
Conference Name
48 Event Dates Client / Guest Name Hold for Arrival (arrival date) Attention
We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages.
Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).
Shipping from the Doubletree Hotel Spokane – City Center The Doubletree Hotel Spokane - City Center utilizes Federal Express, UPS, and the U.S. Post Office for our shipping needs. Please see your Catering/Event Manager for pick-up and delivery schedules. A Freight-Forwarding Form can be obtained from your Catering/Event Manager, Front Desk agent or Bell Desk agent and completely filled out for shipping.
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SHOPPING Hotel Shopping The Doubletree Hotel Spokane – City Center has a gift shop located in the hotel lobby next to Shutter’s Café. The gift shop carries non-prescription medicine (e.g. aspirin, cough drops, etc.), toiletries and personal sundries, gift/souvenir items, snacks, candy, and reading material (newspapers and magazines, etc.). Hours of operation: Daily: 6:00 AM to 9:00 PM. Phone: (509) 744-2373
Local Shopping The Downtown area has a unique skywalk system which connects 18 square blocks of shops and department stores. The Doubletree Hotel Spokane - City Center is ideally located just a few blocks from a multitude of downtown shopping venues, including River Park Square, Spokane’s finest regional shopping destination featuring Nordstrom’s, Macy’s, a 20-screen mega-plex AMC Cinema, and various other specialty retail shops and restaurants.
River Park Square 808 W. Main Spokane, WA 99201 Phone: (509) 363-0304 Website: http://www.riverparksquare.com/
49 Hours of operation: Monday – Saturday 10:00 AM to 9:00 PM; Sunday 11:00 AM to 6:00 PM
Macy’s River Park Square Main & Wall Spokane, WA 99201 Phone: (509) 626-6000 Website: http://www.macys.com/
Nordstrom River Park Square 828 W. Main Spokane, WA 99201 Phone: (509) 455-6111 or 1-800-374-8495 Website: http://www.nordstrom.com/
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SIGNAGE/BANNERS The Doubletree Hotel Spokane - City Center takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay:
Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms.
No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs at a fee of $25.00 each.
In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit.
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SITE INSPECTION/PRE-PLANNING The Doubletree Hotel Spokane – City Center welcomes the opportunity to introduce you to the accommodations and services of the hotel. Site inspections and menu tastings will be offered based on availability please see your Catering/Event Manager for details.
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SMOKING The Doubletree Hotel Spokane - City Center abides by the Washington State Clean Air Act which prohibits smoking in all indoor public places as well as 25 feet from any entrance, exit, opening window, or ventilation intake.
50 Under the initiative, no more than 25% of the hotel’s rooms may be reserved as smoking rooms. Our hotel currently has a total of 11 smoking rooms = 3% of total inventory.
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SOUND SYSTEM The Doubletree Hotel Spokane - City Center has a house sound system installed in all meeting rooms that would require such services. Please contact your Catering/Event Manager with questions. There may be fees assessed for certain hookups as well as hourly labor charges.
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SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. The Doubletree Hotel Spokane - City Center’s Executive Chef is pleased to accommodate your requests to the best of his abilities.
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STORAGE Storage for your advance boxes and convention supplies is quite limited at the Doubletree Hotel Spokane - City Center. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible for information on local drayage companies or if you plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If shipping valuables, please make arrangements to hire and pay for outside security.
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SUITES We offer six (6) suites which are comfortably-appointed with all the luxuries and amenities you expect from a Doubletree Hotel, including the Sweet Dreams® by Doubletree Collection sleep experience and spectacular views of the Spokane River and Riverfront Park. All suites are one bedroom with a king-size bed and separate parlor/living area. Our Ambassador Suite offers additional dining quarters, while the Presidential Suite offers added dining space and a cozy gas fireplace. Suites include all the amenities of our Traditional, Deluxe and Premium guestrooms including free wireless high-speed Internet, Doubletree alarm clock/radio with MP3 connection, Wolfgang Puck coffee/tea service, and USA Today delivered Monday - Friday. Combed cotton terry robes and deluxe Neutrogena bathroom products enhance your experience.
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TAXES The current Washington State General Excise Tax is 8.6%. The current Washington State Hotel Tax is 2.0% (includes state tax). Spokane County Tourism/Promotion Assessment Tax is $1.50 per room/per night.
51 All goods and services are subject to state tax including but not limited to food, beverage, and labor. In the State of Washington, service charge and public room rent are taxed currently at 8.6%.
These rates are subject to change.
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TAXICABS Taxis are available from the hotel front door 24 hours a day. They are also readily available at the airport. Please contact the Bell Stand or the Guest Services Manager at extension “22” for more information about these services.
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TEAM MEMBER RECOGNITION Guests can recognize Team Members who do something above and beyond to satisfy a Guest’s needs, or to assist a co-worker by filling out the comment cards located in the guest rooms and at the front desk. Also, Managers and Team Members can recognize other employees by writing the person’s name and the reason for recognition on a CARE Star Search form. These forms are put in a raffle box for a drawing held twice a month. Winners are acknowledged at the bi-monthly Star Search celebrations and get to spin the CARE Lotto Wheel for a variety of prizes.
Additionally, Managers and CARE Committee Members can recognize Team Members who provide exceptional service and help deliver the Brand Promise by nominating them for Champion of the Month. The nominees and winner are recognized and awarded at the monthly Take-A-Bow celebration. Each Champion of the Month then becomes eligible for Champion of the Year, recognized at the hotel’s annual Awards Banquet.
Other Doubletree Hotel awards given include Leader of the Quarter/Year and Department of the Quarter/Year.
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TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program.
House phones • Used for in-house calls
DID Lines / B1 Telephone Lines The installation fee is $65.00 plus tax plus. DID lines can be used for Long Distance, minimal PC and fax can work as well. The following are enhancements that can be added to a DID Line: Speaker Phone @ $65.00 per day, hardware rental only, and price does not include phone line.
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Internet Access Broadband Access – T1 (Call for price quote) DSL (Call for price quote) Devices - The set-up fee is $125.00 for the first personal computer and $10.00 each for each additional device.
Guest Room Calls Type of Call Instructions Rates Direct Dial-Bill to Room EMERGENCY 9+911 No Charge
Room to Room No Charge
Local 9+Number $1.00 for the first 60 minutes; $.10 per min. after 60 minutes
800/888/8xx toll free 9+1+Number No charge for the first 60 minutes; $.10 per min. thereafter
Long Distance 9+1+Number AT&T Operator Assisted Rate plus $5.00 surcharge
International 9+011+CC+CC+Number AT&T Operator Assisted Rate (by country) plus $9.99 surcharge
Directory Assistance $1.00 Local $2.00 Long Distance
Calls billed to calling cards; credit cards; collect; third party; etc.: AT&T 0 + Calling Card, Collect, and Third Party No Charge for the first 60 minutes; $.10 per min. thereafter.
AT&T Operator No Charge for the first 60 minutes; $.10 per min. thereafter.
Other Common Carriers (950) No Charge for the first 60 minutes; $.10 per min. thereafter.
53 Other Common Carriers 1010xxx 0+ No Charge for the first 60 minutes; $.10 per min. thereafter.
Direct dialed long distance and international calls will be billed to your account only when the call is answered. For unanswered local or 0+ calls that ring beyond 45 seconds (approximately 7 rings), our call accounting equipment will post charges to your account in accordance with our proposed rates.
Applicable Taxes will be added Rates subject to change. You may obtain free rate information at any time by dialing 8+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Doubletree Hotels subscribes to MCI Long Distance and AT&T Long Distance and Operator Services. Qwest is our local carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554. State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223 800-342-3377
Complaints for Qwest may be directed to 1-800-244-1111.
Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.
To hear messages, if the red light is flashing on your guest room telephone: 1. Lift the receiver 2. Press MESSAGE key. 3. Follow recorded instructions.
Should you require assistance while using Voice Mail, simply press the “*” key at any time.
Integrated Services Digital Network (ISDN)/T1 Speeds 128kb lines for Internet access $125.00 Higher speed ISDN lines available Up to T1 1.5 megabyte (options) Not Available
Video Teleconferencing We have video conferencing equipment; please ask your Catering/Event Manager for details.
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TENTS Please contact your Catering/Event Manager regarding rental of tents. Tents can be provided by LCD Exposition Services. Contact: Sandy Kates at (509) 325-9656. Back to Resource Information
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THEME PARTIES Please discuss themes with your Catering/Event Manager and ask for a list of local decorator companies that can show you some of the latest and most popular menus and productions.
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TOURS/SIGHTSEEING Preferred vendors that have successfully worked with the hotel are listed below for your reference.
Group Coordinators PO Box 28418 Spokane, WA 99228 Phone: (509) 455-4354 Fax: (509) 455-5463 Email: [email protected] Website: http://www.gcoordinators.com/
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TRAIN/RAIL Amtrak’s passenger station is the Spokane Intermodal Transportation Center (a combination bus and train station). Daily connecting train service to points West, East and South are offered. Reservations required for all trains.
Spokane Intermodal Transportation Center 221 West 1st Avenue Spokane, WA 99201
For reservation and fare information call Amtrak at 1-800-USA-RAIL or visit http://www.amtrak.com/
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TRASH REMOVAL For excessive trash left by a meeting or conference, the Doubletree Hotel Spokane – City Center will charge clean up/disposal fees. See your Catering/Event Manager for details.
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TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance.
The following companies offer tuxedo rentals:
Tuxedo Gallery 304 W. 2nd Avenue
55 Spokane, WA 99201 Phone: (509) 455-8344 or 1-800-376-8889 Email: [email protected] Website: http://www.tuxedogallery.net/
Mr. Tux 45 W. 2nd Avenue Spokane, WA 99201 Phone: (509) 747-5207 Email: [email protected] Website: http://www.mr-tux.com/
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VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. Therefore, labor fees may be assessed. For messages in excess of 10 rooms, a service charge of $1.00 per room will be assessed. Please discuss any specific requests with your Catering/Event Manager.
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WEATHER Spokane’s four-season climate typically brings an average of 260 days of sunshine every year. Depending on the season, the weather in Spokane varies from a low of 22 degrees in the winter to a high of 83 degrees in the summer. Before visiting the Doubletree Hotel Spokane - City Center, we recommend that guests check the local listings to determine the weather conditions.
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WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense.
The following company has wheelchairs for rent and will deliver to the Doubletree Hotel Spokane - City Center:
A To Z Equipment & Special Event Rentals 1429 W. 2nd Avenue Spokane, WA 99204 Phone: (509) 838-5000 Email: [email protected] Website: http://www.rentatoz.com/
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WORSHIP SERVICES The following is a list of locations for nearby religious services.
• Baptist Calvary Baptist Church 203 E. 3rd Avenue Spokane, WA 99202 Phone: (509) 747-8793
• Buddhist Spokane Buddhist Church 927 S. Perry Spokane, WA 99202 Phone: (509) 534-7954
• Catholic Cathedral of Our Lady of Lourdes 1115 W. Riverside Spokane, WA 99201 Phone: (509) 358-4290
• Catholic St. Aloysius Church & Rectory 330 E. Boone Spokane, WA 99202 Phone: (509) 323-5896
• Episcopal Cathedral of St. John The Evangelist 127 E. 12th Avenue Spokane, WA 99202 Phone: (509) 838-4277
• Greek Orthodox Holy Trinity Greek Orthodox Church 1703 N. Washington Spokane, WA 99205 Phone: (509) 328-2310
• Jehovah’s Witness Jehovah’s Witness’s Northwest Congregation 3903 N. Oak Street Spokane, WA 99205 Phone: (509) 327-8757
57 • Jewish Temple Beth Shalom 1322 E. 30th Avenue Spokane, WA 99203 Phone: (509) 747-3304
• Lutheran Lutheran Church Central 512 S. Bernard Spokane, WA Phone: (509) 624-9233
• Mennonite Shalom Church 35 W. Main Avenue Spokane, WA Phone: (509) 747-1887
• Methodist Central United Methodist Church 518 W. 3rd Avenue Spokane, WA Phone: (509) 838-1431
• Mormon The Church of Jesus Christ of Latter Day Saints 1003 E. Trent Avenue Spokane, WA 99202 Phone: (509) 482-1657
• Pentecostal Full Gospel Missions for All Nations, Inc. 1912 E. 1st Avenue Spokane, WA 99202 Phone: (509) 535-5064
• Presbyterian First Presbyterian Church 318 S. Cedar Spokane, WA 99204 Phone: (509) 747-1058
• Protestant Covenant-Grace Protestant 16823 E. Sprague Avenue
58 Spokane Valley, WA 99037 Phone: (509) 926-0372
• United Church of Christ Westminster Congregational United Church of Christ 411 S. Washington Spokane, WA 99204 Phone: (509) 624-1366
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ZIP-OUT CHECKOUT With Zip Checkout, your room folio is at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial the Front Desk to Checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk.
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