Hotel Information
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The Meeting & Event Resource Guide Dear Meeting and Event Planner, Our goal is to be the “Best to Do Business With.” There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image. To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change. We look forward to supporting you in planning a successful event at the Doubletree Hotel Spokane - City Center! Sincerely, Sales, Marketing, and Catering/Events Team Doubletree Hotel Spokane – City Center 322 North Spokane Falls Court Spokane, WA 99201 http://www.spokane.doubletree.com Phone: 509-744-2318 Fax: 509-744-2343 2 Table of Contents General Information • Hotel Overview • Features Function Space and Banquets • Function Space specifications • Catering Menus available separately Resource Information • Hotel specifics listed alphabetically 3 HOTEL OVERVIEW The Doubletree Hotel Spokane - City Center puts you in the heart of downtown and is connected via sky-bridge to the Spokane Convention Center, adjacent to the INB Performing Arts Center, and within easy walking distance of shopping, restaurants, and exciting night life. Directly on the riverfront, the hotel is conveniently situated at the convention center campus, on the edge of the financial district. A quick, 15 minute shuttle ride is all that separates you from Spokane International Airport (GEG) and our hotel. Doubletree Hotel Spokane – City Center features: y Professional Sales, Event Services, and Catering staff y 21,000 square feet of flexible meeting space o Two Ballrooms which can be divided into nine (9) breakout rooms o Five Conference Rooms and a Boardroom pre-set for up to 14 people o High-Speed Internet Access available in all meeting rooms o All inclusive meeting packages available o PSAV® Presentation Services – our onsite audio/visual team y 375 comfortable guestrooms including 6 suites featuring the Sweet Dreams® by Doubletree Sleep Experience y Wireless High-Speed Internet – complimentary access available in all 375 guestrooms accompanied with remote printing capabilities to the business center y Spencer’s for Steaks and Chops – This is the ultimate steak house with dark woods and gleaming martinis and serving aged, hand-cut, prime beef seared to perfection along with an unmatched selection of over 300 world-class wines y Shutters Café – Welcome to Doubletree Breakfast! Offering a variety of your favorite cook-to-order breakfast entrees and a breakfast buffet. Lunch is available on weekends. For breakfast-on-the-go, Shutters offers a selection of muffins and pastries and proudly brews Starbucks® coffee and espresso drinks at the barista stand located conveniently next to the main lobby y In-Room Dining – Fine dining without leaving your room featuring menu items from Spencer’s for Steaks and Chops and Shutters Café y Business Center – Located in the hotel lobby, our self-service business center is open 24 hours a day, 7 days a week for your convenience y Fitness Center featuring PreCor® health equipment and a dry sauna y Heated, outdoor pool (seasonal) and spa (year-round) y Covered two-level parking garage y Sky-bridge connecting to the Spokane Convention Center with access to meeting rooms and exhibit halls y Complimentary shuttle to/from Spokane International Airport (GEG) You’ll receive the comfort and hospitality you have come to expect from Doubletree Hotels, and as always, our signature warm chocolate chip cookie awaits you at check-in. FUNCTION SPACE AND BANQUETS • Catering Menus available separately. • PSAV® Presentation Services As Spokane's leading convention and meeting hotel, we offer over 21,000 square feet of flexible ballroom, meeting and pre-function space, with banquet facilities accommodating up to 1,800 guests. Our professional Sales & Catering/Event Services staff can help carry out any type of corporate or social occasion, ensuring a successful event from start to finish. BOARDROOM Conference Office 5 RESOURCE INFORMATION Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Banks Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Bus/Bus Companies Car Rental Agencies Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check Cashing Privileges Check-In and Checkout Coat Check Services Coffee Maker Concierge Convention Center Corkage Credit Cards Credit Policy Currency Exchange Dance Floor Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Directions to the Hotel Dressing/Green Rooms Drug Stores Dry Cleaning eEvents 6 Electrical Elevators Emergency Procedures Entertainment Environmental Commitment Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline HHonors Floor Hospitality Desks Hospitality Suites Hotel Facts/History Housekeeping In Conjunction With (ICW’s) Indemnification In-Room Dining Internet Services Key Cards Key Hotel Contacts Kosher Laundry/Valet Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information Lost and Found Luggage Storage Mail Services 7 Manager on Duty (MOD) Master Accounts Medical Facilities/Services Meeting Packages Meeting Room Capacities Meeting Room Deliveries Meeting Room Rental Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Parking Personalized Group Web Page Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Public Transportation Pyrotechnics Radios/Pagers Recycling Registration Assistance Registration Desks Reservations (RAPID!) Restaurants/Lounges Restaurant Reservations Restrooms Resumes Robes Ropes/Stanchions Rooming Codes/Rooming Lists Safe Deposit Boxes Security Shipping and Receiving Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Special Meal Requests Storage 8 Suites Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Tents Theme Parties Tours/Sightseeing Train/Rail Trash Removal Tuxedo/Formalwear Voice Mail Weather Wheelchairs Worship Services Zip-Out Checkout ------------------------------------------------------------------------------------------------------------- ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services Manager will provide detailed information and can discuss other ideas not listed below: Logo products, e.g., keycards, cocktail napkins, To-Go lunch boxes, etc. Video Channel Banners/Signage Back to Resource Information AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than ninety (90) days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up food, beverage and billing arrangements. Back to Resource Information 9 AIRLINE INFORMATION Airline Nationwide Aero Mexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Air Tran 1-800-247-8726 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 America West Airlines 1-800-235-9292 Austrian Airlines 1-800-843-0002 British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747 Korean Air 1-800-438-5000 Lufthansa 1-800-645-3880 Midwest Airlines 1-800-452-2022 Northwest (Domestic) 1-800-225-2525 Northwest (International) 1-800-447-4747 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Varig 1-800-468-2744 Virgin Atlantic 1-800-862-8621 Airport Information The nearest airport is the Spokane International Airport located about 7 miles and approximately 15 minutes from the Doubletree Hotel Spokane – City Center. For a map, click on this link: Doubletree Hotel Spokane - City Center Directions/Map Spokane International Airport website: http://www.spokaneairports.net/ Complimentary hotel shuttles to/from Spokane International Airport run daily from 4:30 AM to 2:00 AM. To arrange for pick-up, courtesy phones are available