User Guide The ultimate in TV entertainment… enjoy it with us!
This User Guide has been put together to help you get to know and enjoy everything that Cytavision has to offer. Υou will find everything you need to know to make the best use of the service, as well as detailed information on Cytavision’s constantly upgraded content. Contents 1 Εquipment
1.1 Remote control 5 1.2 Set-Top Box (STB) 6
2 User Pin Codes 8
3 Operation 9
TV entertainment… 4 The Navigation Areas of Cytavision 10 4.1 Channels 11 4.2 Movies 23 4.3 Settings 27 4.4 My Account 33 4.5 Information 37
5 Remote Control Key Mappings 38
6 Trouble Shooting 40
7 Contact Us 42
c o n t e n t s 1 Channel line-up
Category Channel Number
Preview 1 Cypriot/Greek (3-29) CYBC 1 3 CYBC 2 4 MEGA 5 ΑΝΤ1 6 SIGMA 7 Plus TV 8 TV Extra 9 Capital TV 10 MTV NRG 11 ERT World 12 Vouli Ellinon 13 4Ε 14 BBC Entertainment 20 TV5 Monde 21 RTR Planeta 22 Children (30-39) Baby TV 30 Boomerang 31 Cartoon Network 32 KidsCo 33 Disney Channel 34 Movies (40-49) Novacinema1 40 Novacinema2 41 Novacinema3 42 Novacinema4 43 FOX 45 TCM 46 Universal Channel 47
2 channel line-up Category Channel Number
News (50-69) CNN 50 BBC World 51 Euronews 52 Bloomberg 53 France24 54 Al Jazeera 55 POCC 24 56 NHK World TV 57 Documentaries (70-89) Discovery Channel 70 Discovery Science 71 Discovery World 72 ID (Investigation Discovery) 73 Animal Planet 74 National Geographic 75 National Geographic Wild 76 Extreme Sports 78 Nautica Channel 79 Zone Reality 80 Fashion & Entertainment (90-99) Discovery TLC 90 Food Network 91 Fashion TV 92 Ε! Entertainment 93 Style Network 94 Trace Sports 95 Music (100-109) Trace Urban 100 Trace Tropical 101 Mad Cy 102 Music TV 104 Sports (200-220) Cytavision Sports1 201
channel line-up 3 Category Channel Number
CYtavision Sports2 / MU TV 202 Cytavision Sports3 / Chelsea TV 203 Cytavision Sports4 / Real Madrid TV 204 Cytavision Sports5 205 LTV Sports HD 206 LTV Premier HD 207 Eurosport 208 Eurosport2 209 ESPN America 210 Novasports1 211 Novasports2 212 Novasports3 213 Novasports4 214 Novasports6 216 Novasports7 217 Cy Sports 218 Premium Channels(300-320) LTV 300 LTV1 301 LTV2 302 LTV3 303 LTV Sports1 304 LTV Sports2 305 Pay per View 400 Premium Adult Channels (900-920) Hustler Blue (free) 900 Daring TV 901 Dorcel TV 902 Hustler TV 903
4 channel line-up Equipment You can navigate the Main Menu and carry out various functions with the remote 1 control that comes with the Set-Top Box (STB). There are two different types of remote controls according the Set-Top Box you have at your premises.
1.1 Remote Control
TV Control
STB & Cytavision Control Activation/Stand by
Games on Demand Video on Demand TV Guide Main Menu Display Navigation keys
Volume Control Channel Up/Down
Arrow keys Video on Demand and Time Shifted TV Control keys Coloured keys
TV signal source
e q u i p m e n t 5 1.2 Set-Top Box (STB) Cytavision operates with two different types of Set-Top Boxes.
Pirelli Set-Top Box
ADB Set-Top Box
6 e q u i p m e n t Programming the Remote Control to control the Set-Top Box (STB) and the TV set
Once Cytavision has been installed at your premises, the Remote Control is automatically programmed to control the STB and Cytavision. To control the TV set, the Remote Control needs to be programmed accordingly.
For details of how to programme the Remote Control to control your TV set, please see the electronic User Guide on the Cytavision website at www.cytavision.com.cy or via the Portal in the “Info” area, having first checked the particular model of your TV set.
“STB” and “TV” keys Once the Remote Control has been programmed to control both the Set-Top Box and the TV set, the “STB” and “TV” keys are used to activate the Set-Top Box and the TV set respectively.
“STB” key Before proceeding with anything concerning the functions of the STB and the Cytavision service, you must first press the “STB” key so as to activate the Remote Control to control the STB.
“TV” key Before proceeding with anything concerning the functions of the TV set, you must first press the “TV” key.
Coloured keys Each of the coloured keys has a special function depending on the particular screen.
Red It may be marked Info, Buy, Info & buy and Watch.
Green It is always marked “Options” and brings up a cyclical menu with the various options depending on the screen. To exit “Options”, press , or the again.
Yellow Usually used as a shortcut to another application, such as the “Mini Menu” or “My Purchases”.
Blue It is always marked “e-Magazine” or “Promo”.
e q u i p m e n t 7 User Pin During installation of the service, you will be given two Personal 2Codes Identification Numbers (PIN) which you may change later as you wish:
1. Parental PIN, which is used to set the age rating control for viewing
2. Purchase PIN, which is used when renting movies, premium channels, games, etc.
If you forget your PIN, you can call the Cyta Faults Reporting Centre on 8000-0197 to obtain new numbers.
8 user pin codes Operation Attention: For all the following commands to work, you must ensure that you 3 have first pressed the to activate the Remote Control to control the Cytavi- sion Set-Top Box.
How to activate/deactivate the STB
- For Cytavision to function properly you must activate the Set-Top Box by pressing at the top of the Remote Control - The Cytavision logo will appear on screen and the loading process will begin
- Once the Set-Top Box is activated, the first Cytavision channel will appear on screen.
The same key is used to deactivate the Set-Top Box.
Once the Set-Top Box is activated and the first Cytavision channel appears on screen, you are automatically in the “Channels” area. At this point you can use all the commands for this area.
If you wish to switch off Cytavision, it is not necessary to deactivate the Set-Top Box. Just switch off your TV.
How to enter the Main Menu
The main menu contains the navigation areas of Cytavision. You may select the one you need depending on which service you wish to use.
- Press the key on the Remote Control. - The navigation areas will appear, containing all Cytavision’s services.
o p e r a t i o n 9 The navigation areas 4of Cytavision
1. Channels 2. Movies 3. My Account 4. Info 5. Settings 6. Games (coming soon)
How to select one of the Navigation Areas
- Press the key on the Remote Control to bring up the Cytavision menu
- Use the keys to select the navigation area of your choice
- Use the keys to select the section of the chosen navigation area
- Press to enter the selected section.
10 the navigation areas of cytavision 4.1 Channels All the commands related to the “Channels” area require that you are already 4 in this area.
The Channels area contains the following sections:
Watch All the available channels.
TV Guide The detailed programme guide for each channel for a 24-hour period. It also features the Short Electronic Programme Guide (SEPG) for each channel, with the title and time of the specific programme to which you are tuned at any moment, as well as the following programme.
Subscribe now All the additional channels and services that you can purchase.
Pay per View Programmes that you can watch for an additional charge if you are a Value Pack or Value Pack Plus subscriber.
My Channels Lists of channels that you can select by adjusting the relevant settings. The system can be set up to show various lists with selected channels in each one. Cytavision also offers the Time Shifted TV service which lets you watch your favourite programmes on all Cypriot TV channels and on Cytavision Sports1 up to three days after their first screening.
c h a n n e l s 11 How to see all the available channels and tune in to the one you want
- Enter the “Channels” area
- Select “TV Guide” and use the keys to see all the available channels and the corresponding programme guide
- Press to tune in to the channel of your choice.
How to see the TV programme of each channel in brief
If you are already tuned in to a particular channel:
- Press so that the Short Electronic Programme Guide (SEPG) appears at the bottom of your screen.
12 c h a n n e l s - Use the arrow keys to see the current programme on the other channels from the SEPG without changing channels
- Use the key to see the following programme on the channel of your choice or the key to see the previous programme on the particular channel.
How to view a brief summary of a programme
- Press the key marked “Info”
- Press the key to go back.
How to see the TV programme of each channel for the whole 24-hour period
- While watching any channel, press on the Remote Control or
- Whilst watching any channel press to see the Short Electronic Programme Guide (SEPG). Press the key marked “Mini Menu” and then select “TV Guide” and press . or - While watching any channel, press on the Remote Control. Once you are in the “Channels” area, select “TV Guide” and press .
c h a n n e l s 13 How to change channels
When you are tuned in to any channel:
- Press the keys to proceed to the next or previous channel respectively or - Use the keys to see the current programme on the SEPG for each channel separately and then press to tune in to the channel you wish to watch.
How to change the language of the channel you are watching
- While watching any channel, press to bring up the SEPG at the bottom of your screen and then press the key marked “Options” - If the particular channel supports dual audio, the option “Audio” will appear
- Select “Audio” and press to bring up the options for Greek (ELL) or English (ENG)
- Having selected the language, press to register your selection.
How to buy additional channels
- In the “Channels” area, use the keys to select “Subscribe Now” and then press
- Use the key to enter the “Channels” sub-category and then the keys to select the channel for which you wish to see the relevant details. Press or the key marked “Info & Buy”
- Then press the key marked “Buy” and enter your Purchase PIN to confirm your purchase.
14 c h a n n e l s How to create lists of favourite channels
- In the “Channels” area, use the keys to select “My Channels” and then press
- Select a list of channels and press the key marked “Edit”
- Use the keys to select a channel and then press to add it to the list
- At this stage you may select “Cancel” by pressing the key to cancel your selection
- You can store the channel by pressing the key marked “Save”
- Use the keys to select “Accept” or “Cancel” to store the channel or not
- Press - You can change the order in which the channels appear or delete any of them by pressing the key to enter the list. Follow the instructions that appear on screen in order to process your list
- Press the key marked “Rename” to rename your selected list
- To activate or deactivate a list, use the keys to select it and then press
- Then press the key and confirm the activation or deactivation of a list by selecting “Accept” or “Cancel” if you wish to activate or deactivate the list respectively.
c h a n n e l s 15 Additional Pioneering Services
Cytavision features a number of pioneering services that enable you to watch the programme you want whenever it is convenient for you - completely free!
Time Shifted TV
If you miss your favourite programme on any of the Cypriot TV channels screened by Cytavision or on Cytavision Sports1, don’t worry. With Time Shifted TV you can watch any programme you like up to three days after it was originally broadcast.
How to watch a programme that has already been shown
There are three alternative ways:
First Option
- While watching any of the available Cypriot channels, press on the Remote Control and the TV Guide will appear on screen
NOTE that, for these channels there is a blue arrow in the information window. This means that programmes on that specific channel have already been recorded by the system for you.
- Use the keys until you find the title of the programme you wish to watch
- The days when the Time Shifted programmes were first broadcast appear in the top left corner of your TV screen while the times are shown under the programme title
- Once you have selected a programme, press or the key marked “Options” and then select “Watch” to start the specific programme. Otherwise, choose “Select Day” in order to watch the programme up to three days after it was originally broadcast.
16 c h a n n e l s - If you wish to stop the programme and return to the current programme on the channel, press on the Remote Control.
c h a n n e l s 17 Second Option
- Select on the Remote Control, then “Channels” and then select “TV Guide”
- Follow the instructions as described in the first option.
Third Option
- While watching any Cypriot channel or Cytavision Sports1, press the key on the Remote Control to bring up the TV Guide
- Follow the instructions as described in the first option.
For every Time Shifted Programme you choose to watch, you can use the main video/DVD controls, i.e. Stop, Pause, Rewind (RR) and Fast Forward (FF), on your Remote Control.
18 c h a n n e l s How to watch a programme from the beginning when it is already being broadcast
- While watching any available Cypriot channel or Cytavision Sports1, press the key marked “Options” on the Remote Control to bring up the options “Start Over” and “Teletext”
- Select “Start Over” and press to start the programme you wish to watch from the beginning.
If you are unable to watch the programme you have selected, this is most likely due to one of the following reasons:
The programme is not the one that you have selected
The TV Guide contains details of the programmes as sent to Cytavision by the TV channels. Occasionally, this information does not correspond to the programme being shown either because of a last-minute change or delays due to overrunning live broadcasts.
You have selected a programme but it is not being screened
The reason that you cannot watch the programme that you have selected is most likely due to changes to the TV schedule as explained above.
If you see commercials, however, this probably means that the channel has delayed the start of the programme. In this case, press the key on the Remote Control until the desired programme starts. Then press .
The programme you are watching is interrupted before the end
This is due to a delay in the original broadcast of the programme, resulting in part of the programme being recorded at the start of the next one. Cytavision lets you choose to continue with the next programme if you wish.
c h a n n e l s 19 Pay per View
Pay per View enables Value Pack and Value Pack Plus customers to watch live programmes being shown by channels that are not included in their packages, with an additional charge.
At present, the service is available for live sporting events shown on Cytavision Sports1 and it will gradually be expanded to cover programmes from the remaining four Cytavision Sports channels and other channels.
You can use the “Pay per View” service in the following ways:
1. Select channel no. 400 on your Remote Control
Once you have found the channel, press and then use the key to see what is available for viewing. Then follow the “Pay per View Instructions” as described below.
2. Navigate the “Channels” area
Select “Pay per View” to see what is available for viewing. Then follow the “Pay per View Instructions” as described below.
3. Navigate the “TV Guide” area
Use the keys to find the channel. Then use the key to see what is available for viewing. Select the programme you wish to watch, press then follow the “Pay per View Instructions” as described below.
Pay per View Instructions:
Access the service in one of the ways described above and then:
- Use the keys to select the event you are interested in
- Press the key marked “Info & Buy” and information about the event will appear on screen
- Press the key marked “Buy“
20 c h a n n e l s - Select how you wish to purchase the event by selecting “Rent” or “Buy Voucher“
- Press - Enter your Purchase PIN
c h a n n e l s 21 When a programme is available on a Pay per View basis:
- If you choose a programme, the channel will continue to function, screening the live programme
- If you do not pay for the programme, the channel will close during the broadcast and show the title “Pay per View”. Press to watch the programme
- You may purchase a live programme via Pay per View from four hours before broadcast and during the actual broadcast
- If you own a second Set-Τop Box, you can purchase a programme from one of the two Set-Top Boxes without having to repeat the process for the second one. However, in order to watch the programme using the Set-Top Box that was not used for payment, you need to restart it by switching off the power supply and then switching it back on.
22 c h a n n e l s 4.2 Movies All the commands related to the “Movies” area require that you are already 4 in this area. How to see which movies are available for rent
You can obtain information about movies that are suitable for the particular user according to the rights and restrictions set for his/her age group.
- Enter the Main Menu and use the keys to select the “Movies” area or press from your remote control - In this area you can see new releases or search the various movie categories. Use the keys to select the category you wish to search or select “All” to see all the available titles.
m o v i e s 23 Where to find additional information about a movie (e.g. synopsis, cast, trailer, etc.)
- Follow the instructions on “How to see which movies are available for rent”
- Use the keys to select the movie you are interested in
- Press or the key marked “Info & Buy” to bring up all the information about the movie.
How to watch a movie trailer
Having followed the above steps:
- Use the key marked “Options” and then select “Trailer” - The movie trailer will appear in full screen
- While watching the trailer or if you wish to stop it before the end, press to return to the previous screen.
How to rent a movie
- Follow the instructions on “How to see which movies are available for rent”
- Use the keys to select the movie you are interested in
- Press or the key marked “Info & Buy” to bring up all the information about the movie
- Press the key marked “Buy” - Select the payment method. You can choose “Rent” or “Buy Voucher”
- Press - Enter your Purchase PIN.
You can now choose to either watch the movie immediately, or watch it later. You may watch the movie as many times as you like during the following 24 hour period.
24 m o v i e s With every movie you rent you can use the main video/DVD controls, i.e. “Stop”, “Pause”, “Rewind (RR)” and “Fast Forward (FF)”, on your Remote Control.
How to see a list of movies that you have rented
- In the “Movies” area use the arrow keys to select “Rented” and then press - A list of the movies that you have rented will appear on screen.
How to watch a movie that you have already rented
In order to watch a movie, you first need to rent it by following the instructions on “How to rent a movie”.
m o v i e s 25 - Follow the steps described in the instructions on “How to see a list of movies that you have rented”
- Use the keys to select the movie you wish to watch
- Press the key marked “Options”. In the window that opens you can start the movie from the beginning by pressing “Play”, resume it from the point you stopped it by pressing “Resume” or watch the movie trailer.
Make your own movie wish list
In the “Movies” area you can create your own wish list so as to find movies that interest you when you are ready to rent them. You can add or remove movies to/from the list at any time.
When you add movies, an archive entitled “My Movies” is automatically created. You can enter it easily and quickly to find your chosen movies.
How to add or remove movies to/from “My movies”
- In the “Movies” area, use the keys to select the movie you are interested in.
- Press the key marked “Options”. In the window that opens, select “Add” or “Delete”, as you wish.
26 m o v i e s 4.3 Settings All the commands related to the “Settings” area require that you are al- 4 ready in this area. Scan Digital TV
How to find digital TV channels
In addition to the channels that are broadcast via the Cytavision platform, you can also access other free-to-air digital channels by using the command “Scan digital TV” (channels 500 - 550).
- In the “Settings” area use the keys to select “Scan digital TV” and then press
- Press again to start the digital TV scanning process
- You can interrupt the process by pressing the key marked “Stop”
- Use the keys to select “Accept” or “Cancel” and press .
s e t t i n g s 27 Parental PIN How to change the Parental PIN
- In the “Settings” area use the keys to select “Parental PIN” and then press - Enter the old PIN and then the new one in the relevant fields.
Channel Blocking How to block a channel
- Use the keys in the “Settings” area to select “Channel Blocking” - Enter the Parental PIN to go to a list of all channels
- Use the keys and press to select the channels you wish to block - If you want to cancel your selection, you can select “Cancel” by pressing the key
- You can store the channel by pressing the key marked “Confirm”
- Use the keys to select “Accept” or “Cancel” if you wish to block a channel or not respectively and press .
28 s e t t i n g s Age Rating Control
How to change the age rating
Age rating control enables you to allow access to various types of content based on the age of the user so that he/she may not access unsuitable content.
- In the “Settings” area use the keys to select “Age Rating Control” and press - Enter the Parental PIN
- Use the keys and press to select the age rating you desire
- At this point you can select “Cancel” by pressing the key to cancel your selection
- You can store the age rating by pressing the key marked “Save” and then use the keys to select “Accept” or “Cancel” if you wish to store the age rating or not respectively and press .
The available age ratings are: 12 - Over 12 15 - Over 15 18 - Over 18 NB – No blocking
If, for example, you have selected the ‘Over 15’ category, access will only be permitted to content suitable for those under 15 years old.
Language
How to change the language of the main menu and the various options
- Use the keys in the “Settings” area to select “Language” and press
- Use the keys to select the language you wish to set and press
- At this point you may select “Cancel” by pressing the key to cancel your selection
- You can then store the language by pressing the key marked “Save”.
s e t t i n g s 29 Video & Audio How to change video and audio settings
- Use the keys in the “Settings” area to select “Video & Audio”. Then press
- Use the keys to select the settings you wish to store
- At this point you may select “Cancel” by pressing the key to cancel your selection
- Then you can store the video and audio settings by pressing the key marked “Accept”
- Use the keys to select “Accept” or “Cancel” if you wish to store the new settings or not respectively
- Press .
30 s e t t i n g s Purchase PIN
How to change the Purchase PΙΝ
- Use the keys to select “Purchase PΙΝ” and press - Enter the old PIN and then the new one in the relevant fields.
s e t t i n g s 31 Messages
How to change your Message settings
The Cytavision platform supports the receiving of on screen messages/ information concerning the service. In this area you may select how such messages are shown or hidden.
- Use the keys to select “Messages”
- Press
- Use the keys to select the desired setting
- At this point you may select “Cancel” by pressing the key to cancel your selection
- You can store your new message settings by pressing the key marked “Confirm”, then using the keys select “Accept” or “Cancel” if you wish to store the settings or not, then press .
The “Hide” option stops messages from appearing on screen.
By choosing the “Minimize” option, you arrange the settings so that when you have a message, an envelope icon appears beneath the title of the programme that you are watching.
The “Normal” option lets you see all your messages in a large window while you are watching any channel.
32 s e t t i n g s 4.4 My Account All the commands related to “My Account” area require that you are al- 4 ready in this area. Μy messages
- Use the keys to select “My Messages”
- Press - At this point any messages from the service will appear on screen.
Μy reminders
- Use the keys to select “My Reminders”
- Press - At this point the reminders that you have stored in the TV Guide area will appear on screen.
How to store a reminder about a programme you wish to watch
- Go to the “TV Guide” and use the keys to select the programme you wish to store a reminder about
- Press the key marked “Options” and then select “Reminder”
- Press to store the reminder and then select “Accept”
- You can delete the reminder by pressing the key marked “Options” and then by selecting “Delete reminder”
- To exit the “Options” function, press the key marked “Options” again.
m y a c c o u n t 33 How to see your stored reminders and delete them
- Use the keys to select “My Reminders” and press - A list of your stored reminders will appear on screen
- You can see details of the programme you have selected, such as a synopsis, details of the cast and how much time remains before it starts, by pressing the key marked “Info”
- You may delete your reminders by pressing the key marked “Options”
- Select “Delete” and press twice - Then select “Yes”.
34 m y a c c o u n t My purchases
The Cytavision platform lets you purchase movies, channels and channel packages. Soon you will also be able to buy vouchers.
How to see your purchases
- Use the keys to select “My Purchases” and press - Navigate the area using the keys to see your purchases - Press to select a package and see all the relevant information before purchasing.
How to buy additional content
- In this area you can also buy additional content by pressing the key marked “Buy”
- Use the keys to see all your options and press to select a particular package
- Press the key marked “Buy” and enter your Purchase PIN - Press the “Last Channel” and then press to return to the purchasing page.
m y a c c o u n t 35 Vouchers (Coming soon)
The Cytavision platform enables you to purchase vouchers with which to rent movies, buy channels or other content.
How to see the vouchers that you have purchased
- In the “My Account” area, use the keys to see all the vouchers that you have purchased. Select one and press
- Press the key marked “Info” to see all the information about the specific voucher including its expiry date.
How to purchase additional vouchers
- In the area where you see your purchased vouchers, press the key marked “Buy”
- All available vouchers will appear in the window that opens on screen
- Press the key marked “Buy” and enter your Purchase PIN to proceed with the purchase of the voucher.
36 m y a c c o u n t 4.5 Information All the commands related to the “Information” area require that you are 4 already in this area. e-Magazine
In the “e-Magazine“ area you will find information about new movies to rent, about live sports broadcasts and Cytavision news.
- Use the keys in the Information area, select “e-Magazine” and press .
User Instructions
In this area you can watch a video showing you everything that Cytavision has to offer, as well as detailed user instructions.
- Use the keys to select “User Guide” and press .
Portal
The Portal offers a complete information guide containing, among other things, information on travel, cultural events, sports news, useful telephone numbers, financial news, etc.
- Use the keys in the “Information” area to select “Portal” and press .
information 37 Key Mappings 5of the remote control for Pirelli and ADB Set-Top Boxes
Function Description Pirelli ADB
Activation/Restart Activates, restarts and deactivates the Set-Top Box
Set-Top Box (STB) Activates the remote control for the and Cytavision control STB and Cytavision
TV control Activates the remote control for the TV
Main Menu Brings up the Main Menu
TV Guide Brings up the Electronic Programme Guide (EPG)
Video on Demand (VoD) Brings up a list of all available movies on Video on Demand
Arrow Keys Takes you to the various navigation (Up/Down, Left/Right) areas
Coloured Buttons Activates preset functions depending (red, green, yellow, blue) on the navigation area
OK Activates your choice
38 remote control key mappings Function Description Pirelli ADB
Back Takes you back to the previous point in the menu Deletes characters in specific areas Switches between last two channels watched Immediate removal of the card with coloured buttons
Change channel Changes to the next or previous channel
Help Brings up instructions depending on where you are in the menu
Teletext Brings up the teletext service of the channel to which you are tuned at that moment
Keyboard Searches for movies by typing the title, etc.
Play Starts a movie from Video on Demand
Stop Stops a movie from Video on Demand
Pause Pauses a movie from Video on Demand
Fast Forward Fast forwards a movie
Rewind Rewinds a movie
remote control key mappings 39 Trouble How to restart Cytavision 6shooting - Make sure that the telephone cable is connected to the modem via a filter. - Make sure that the Ethernet cable connects the Set Top Box (STB) to the modem.
- Switch off the modem by pressing the ON/OFF button on the back of the modem.
- Switch the modem back on by pressing the ON/OFF button. The indicator light marked “ADSL SYNC” or “BROADBAND” will start to flash on and off.
- Wait until the indicator light remains stable. This means that the modem is synchronised.
- Switch off the power to the STB for 10 seconds and then switch it back on to begin the restart process.
- After a few seconds circles will appear on screen and Cytavision will start properly.
There is no sound
- Check that the SCART cable connecting the STB and the television is properly in place. Also check that the SCART connector pins are not bent out of shape.
The picture colour is not good or it is black and white
- Check that the SCART cable connecting the STB and the television is properly in place. Also check that the SCART connector pins are not bent out of shape.
After the STB has been restarted, the television does not show any channels or load the main menu
- Follow the instructions on “How to restart Cytavision” as described above.
40 trouble shooting The picture has frozen and no command works
- Follow the instructions on “How to restart Cytavision” as described above.
The picture freezes and only returns when I change channel
- Call the Cyta Faults Reporting Centre on 8000-0197 and report the problem.
When I choose a channel, I get a black screen instead
- Check whether this occurs only on certain channels and not all. In this case, call the Cyta Faults Reporting Centre on 8000-0197 and report the problem.
When I enter my Parental PIN or Purchase PIN I receive a message saying that it is incorrect
- Call the Cyta Faults Reporting Centre on 8000-0197 and report the problem.
trouble shooting 41 Contact us For more information or clarifications, go to the Cytavision website at 7 www.cytavision.com.cy, visit any Cytashop or contact the Cyta Call Centre on 132.
For faults or technical problems, call the Cyta Faults Reporting Centre on 8000-0197.
Please address any comments by e-mail to [email protected]
42 c o n t a c t u s Notes:
43 Notes:
44
September 2012/stm-oph-adv/34121