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Corporate Responsibility Report 2013 Athens International Airport Eleftherios Venizelos Corporate Responsibility Report 2013 aia.gr / 3 Contents Corporate Responsibility Report 2013 Contents 05 01. Joint Address by the Chairman and the CEO 06 02. Corporate Identity 10 03. Our Business 20 04. Our Environment 36 05. Our People 46 06. Our Citizenship 52 07. Sustainability Framework and Commitment 58 aia.gr / 5 Corporate Responsibility Report 2013 Joint Address In Greece the continuing difficult objectives of this study were to identify improvements in the Main Terminal situation of the Greek economy and measure the impact from the Building and the improvements in by the Chairman was a key factor which determined operation of the airport to the Greek e-facilities. Furthermore, an increase 1 growth of air traffic at AIA. With the economy and to the Mesogheia in satisfaction level was noted Greek GDP contracting by 3.9% region in terms of job creation and with respect to ground assistance and the private consumption index economic value added. The results of services to persons with disability and the CEO by 6.0%, the Greeks’ propensity to the study clearly demonstrate that AIA and/or reduced mobility (PRM), as travel continued to be negatively remains a substantial contributor to the PRM passengers rated their overall influenced. On top of the unfavourable socioeconomic output of the country satisfaction very high (4.92 for 2013 vs. economic environment in the country, in terms of economic value creation 4.85 for 2012 on a scale of 1= poor to the foreign carriers’ restructuring (annual added value at national level: 5= excellent). and network rationalisation were €5.1 billion or 2.63% of the Greek GDP) Our efforts for actively engaging the additional drivers to adversely affect and in terms of job creation (operation Cargo Community continued in 2013. the aviation market. On the other side, of the airport yields 99,987 jobs at In June the AIA cargo community team Dear Stakeholders, macroeconomic environment, the aviation industry proved resilient to the favourable development of incoming national level). was fully represented for the fifth time Airport Company continued to post relatively slow global economic growth tourism in Greece and gradual In 2013 we maintained safe, orderly at the biennial international exhibition Being responsible for the operation healthy profits maintaining profit and the high fuel costs, supported by resurgence of Athens as a popular and efficient aviation operations, “Air Cargo Europe”. Representatives and development of an airport city margins above the average airport improvements in the industry structure tourism destination counterbalanced offering high-quality services to of the handlers, airlines, forwarders, of 300 entities and 13,000 people, industry and other major Greek and efficiency gains which included other negative factors. The emerging aircraft operators, ground-handlers general sales agents and the airport our sustaining success at Athens companies. Our targeted efforts airline consolidations, enhanced airline recovery trend presented a limited and passengers. Close cooperation promoted under the same roof the International Airport is about running directly protected traffic volumes ancillary revenues, improved aircraft reduction (-3.2%) in terms of with all stakeholders ensured the airports’ traffic potential. a good business, i.e. acknowledging and revenue streams by significantly utilisation and further cost management passenger volumes in 2013. expected safety and passenger Climate change remains a priority and responding to diverse stakeholder enhancing our incentive policy towards actions. European airports saw an A significant development for the convenience level. element of AIA’s sustainability strategy. interests, attaining productivity while both aeronautical and non-aeronautical overall modest passenger traffic Airport Company in 2013 was the AIA’s crisis planning and aviation In 2013 AIA received the “Eco- controlling risks, attaining growth business and by providing savings on increase, as the performance gap of completion of the Transaction for safety management ensures efficient Innovation Award” from ACI Europe in while respecting the environment and the cost side, without compromising EU airports compared to their non-EU the transfer of shares of Hochtief daily operations with high safety recognition of the importance given by constraining costs while delivering a our value-for-money strategy and our counterparts narrowed during the Airport GmbH from AIA’s founding awareness and engagement of all the Airport Company to protecting the positive socio-economic impact. sustainability commitments. second half of 2013, when EU airports Ultimate Parent Hochtief AG to the airport key stakeholders. The intensive environment and adopting innovative Despite the severely unfavourable 2013 was a year that the global started to experience recovery signs. Public Sector Pension Investment training activities for airside safety initiatives. Despite economic Board (PSP Investments) of Canada. awareness along with workshops and pressures, AIA continues to seek and Consideration of Environmental Social committee meetings within airport deliver environmental management Governance (ESG) risks were part of community stakeholders, contributed systems that go well beyond regulatory the due diligence process with respect to this performance. In 2013, following requirements. In addition, AIA’s Airport to the undertaken investment and the ICAO stipulations, an external safety Carbon Accreditation was recently assessment of AIA’s management audit took place for the first time (early 2014) upgraded to Level 3 practices. by a specialized organization with (Optimisation) following the expansion Athens International Airport aims vast experience and international of its carbon footprint to include at consistently demonstrating an recognition. The audit confirmed that indirect emission sources and its exemplary balancing of sound financial AIA’s Safety Management System is work to engage other members of the performance and a sustainable in accordance with the international airport community in the fight against approach to business. The Airport standards. climate change. Company recorded in 2013 Profit Passenger satisfaction showed Since 2005 AIA has managed to Before Tax (PBT) of €93.9 million. a significant improvement in 2013, reduce its electricity consumption by The valuation of our corporate as derived from the service quality 20% (13.4 MWh) through a number responsibility activities was sustained surveys and the analysis of passenger of energy-saving initiatives, which in at 2.44% of the total operating complaints. The key attributes to combination with additional measures expense, while the total valuation of passenger satisfaction, i.e. staff to reduce emissions from other AIA’s social product yield reached courtesy, cleanliness, ambience sources have resulted in approximately €91.5 million. and e-facilities, demonstrated an a 25% reduction AIA’s carbon footprint In order to reassess the overall improvement versus the previous (17,000 tonnes of CO2) over the same economic and social value of Athens year. AIA’s standings in comparison period. As an additional energy-saving airport following 5 years of recession with other European airports measure aiming at improving AIA’s in Greece and to develop a common (through the Airport Service Quality carbon footprint, the Power Quality understanding with our stakeholders, survey conducted under ACI) also Optimization System in the Main in 2013 we reassigned to the Athens showed an improved performance. Terminal Building was put in operation University of Economics and Business The key contributing factors for in September 2013. the update of the Economic Impact this improvement of the overall We remain committed to our active Study carried out in 2009. The satisfaction were the ambience role as social partner and key driver for 6 / aia.gr aia.gr / 7 01 Joint Address by the Chairman and the CEO Corporate Responsibility Report 2013 local development. Beyond the applied number of hours being provided to regulatory framework, the Airport employees on training is the equivalent Company values the engagement of 22.2 hours per Full Time Equivalent of local stakeholders which further Employee (FTE). In order to promote contributes to a balanced and thorough awareness of the revised fruitful co-existence. In 2013 we Code of Business Conduct, an online effectively responded to requests for learning programme was completed infrastructure projects and contributed by all employees. Furthermore, in order to diverse social, cultural, ecological to monitor the working environment, an and sporting activities. employee opinion survey was carried On a broader citizenship perspective, out in 2013 in order to elicit the views of we consistently promote our country’s all employees. The survey results were cultural heritage and contemporary art, processed by an external, specialized while connecting social contribution organization. with our business objectives by The 2013 Corporate Responsibility promoting the city of Athens as a Report is a facts-based presentation tourist destination. During the 1st of our sustainability performance, Airport Chief Executives’ Symposium validating our corporate commitments (ACES) which was held in Athens in as they are materialised in a consistent October 2013, an important “City- and controlled manner. In accordance Pair” initiative was launched. Under with the recently
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