IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an alternative dispute resolution program. Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.

Owner’s Name

Street Address

City & State

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use: Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from General Motors.

©02/03/03 Pontiac Division, General Motors Corporation. All rights reserved. Printed in U.S.A. GENERAL MOTORS, GM, PONTIAC, and the PONTIAC emblems are registered trademarks of General Motors Corporation. Part No.10333508 A First Edition 2004 Pontiac Warranty and Owner Assistance Information

An Important Message to Pontiac Owners...... 1 Warranty Coverage – Extensions ...... 12 Pontiac’s Commitment to You ...... 1 Touring Owner Service – Foreign Countries ...... 12 Owner Assistance ...... 1 Warranty Service – Foreign Countries ...... 12 GM Participation in an Alternative Dispute Original Equipment Alterations ...... 13 Resolution Program ...... 1 Recreation Vehicle and Special Body or Warranty Service – United States and Canada ...... 1 Equipment Alterations ...... 13 Pre-Delivery Service ...... 13 Warranty Coverage at a Glance ...... 2 Production Changes ...... 14 New Vehicle Limited Warranty ...... 2 Noise Emissions Warranty for Light Duty Emission Control Systems Warranty* ...... 2 Trucks Over 10,000 LBS. General Motors Corporation New Vehicle GVWR Only ...... 14 Limited Warranty ...... 4 Emission Control Systems Warranties ...... 15 What Is Covered ...... 4 What Is Covered ...... 15 What Is Not Covered ...... 6 How to Determine the Applicable Emission Things You Should Know About the New Control System Warranty (Light Duty Vehicle Limited Warranty ...... 9 Trucks Only) ...... 15 Warranty Repairs – Component Exchanges ...... 9 Federal Emission Control System Warranty ...... 16 Warranty Repairs – Recycled Material ...... 9 California Emission Control System Warranty ...... 17 Tire Service ...... 9 Emission Warranty Parts List ...... 20 6.6L DURAMAX™ Diesel Engine Components ...... 10 Replacement Parts ...... 24 After – Manufacture “Rustproofing” ...... 10 Maintenance and Repairs ...... 24 Paint, Trim, and Appearance Items ...... 11 Claims Procedure ...... 25 Vehicle Operation and Care ...... 11 Owner Assistance ...... 26 Maintenance and Warranty Service Records ...... 11 Customer Satisfaction Procedure ...... 26 Chemical Paint Spotting ...... 11 Customer Assistance Offices ...... 30 An Important Message to Pontiac Owners...

Pontiac’s Commitment to You GM Participation in an Alternative We are committed to assuring your satisfaction with Dispute Resolution Program your new Pontiac. See the “Customer Satisfaction Procedure” under Your Pontiac dealer also wants you to be completely Owner Assistance on page 26 for information on the voluntary, non-binding alternative dispute resolution satisfied and invites you to return for all your service program in which GM participates. needs, both during and after the warranty period. Warranty Service – United States and Owner Assistance Canada Your Pontiac dealer is best equipped to provide all your Your selling dealership has made a large investment to service needs. Should you ever encounter a problem ensure that they have the proper tools, training, and that is not resolved during or after the limited warranty parts inventory to make any necessary warranty repairs period, talk to a member of dealer management. should they be required during the warranty period. Under certain circumstances, GM and/or GM dealers We ask that you return to your selling dealer for warranty may provide assistance after the limited warranty period repairs. In the event of an emergency repair, you may has expired when the problem results from a defect take your vehicle to any authorized GM dealer for in material or workmanship. These instances will warranty repairs. However, certain warranty repairs be reviewed on a case-by-case basis. If your problem require special tools or training that only a dealer selling has not been resolved to your satisfaction, follow your brand may have. Therefore, not all dealers are the “Customer Satisfaction Procedure” as outlined under able to perform every repair. If a particular dealership Owner Assistance on page 26. cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any We thank you for choosing a Pontiac. Pontiac dealer in the United States or Canada for warranty service.

1 Warranty Coverage at a Glance

The warranty coverages are summarized below. Emission Control Systems Warranty* New Vehicle Limited Warranty * For light duty trucks see “How to Determine the Applicable Emissions Control System Warranty” under Bumper-to-Bumper (Includes Tires) Emission Control Systems Warranties on page 15 for more information. • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Federal Sheet Metal • Gasoline Engines • Corrosion coverage is for the first 3 years or − Defects and performance for cars and light 36,000 miles, whichever comes first. duty engines are covered for the first 2 years or 24,000 miles, whichever comes first. From the • Rust-through coverage is for the first 6 years or first 2 years or 24,000 miles to 3 years or 100,000 miles, whichever comes first. 36,000 miles defects in material or 6.6L DURAMAX™ Diesel Engine workmanship continue to be covered under the New Vehicle Limited Warranty • Coverage is for the first 3 years or 36,000 Bumper-to-Bumper coverage explained miles, whichever comes first. It then has a previously. $100.00 deductible charge after the 3 years or 36,000 miles up to 5 years or 100,000 miles, − Catalytic converters and powertrain control whichever comes first. modules are covered for the first 8 years or 80,000 miles, whichever comes first. − Defects and performance for heavy duty engines are covered for the first 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX™ Diesel Engines are covered for the first 5 years or 100,000 miles, whichever comes first. 2 California − Defects and performance for heavy duty emission control systems are covered for • Gasoline Engines the first 5 years or 50,000 miles, whichever − Defects and performance for cars, light duty, comes first. and medium duty engines are covered for 6.6L DURAMAX™ Diesel Engines are covered the first 3 years or 50,000 miles, whichever • for the first 5 years, 100,000 miles, or 3,000 comes first. hours of operation, whichever comes first. − Specified components for cars or light duty trucks equipped with either light duty or Noise Emissions medium duty engines are covered for the first 7 • Coverage is for applicable vehicles weighing years or 70,000 miles, whichever comes first. over 10,000 lbs. based on the GVWR only, for the entire life of the vehicle.

3 General Motors Corporation New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the Obtaining Repairs warranty period in accordance with the following terms, conditions, and limitations. To obtain warranty repairs, take the vehicle to a Pontiac dealer facility within the warranty period and request What Is Covered the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs. Warranty Applies Warranty Period This warranty is for GM vehicles registered in the United States and normally operated in the United States or The warranty period for all coverages begins on the Canada, and is provided to the original and any date the vehicle is first delivered or put in use and ends subsequent owners of the vehicle during the warranty at the expiration of the coverage period. period. Bumper-to-Bumper Coverage Repairs Covered The complete vehicle is covered for 3 years or The warranty covers repairs to correct any vehicle 36,000 miles, whichever comes first, except for other defect related to materials or workmanship occurring coverages listed here under “What Is Covered” and during the warranty period. Needed repairs will be those items listed under “What Is Not Covered” later in performed using new or remanufactured parts. this section. No Charge Warranty repairs, including towing, parts and labor, will be made at no charge.

4 Tire Coverage GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the The tires supplied with your vehicle are covered standard GM Dealer Parts Warranty of 12 months from against defects in material or workmanship under the the date of purchase (parts only). Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of GM Licensed Accessories are covered under the the Bumper-to-Bumper coverage period. accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers. Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire Sheet Metal Coverage manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer Sheet metal panels are covered against corrosion and distributor for specific details. rust-through as follows: Corrosion: Body sheet metal panels are covered Accessory Coverages against rust for 3 years or 36,000 miles, whichever All GM accessories sold by GM and all parts that are comes first. permanently installed on a GM vehicle prior to delivery Rust-Through: Any body sheet metal panel that rusts will be covered under the provisions of the New through (an actual hole in the sheet metal) is covered for Vehicle Limited Warranty. In the event GM accessories up to 6 years or 100,000 miles, whichever comes first. are installed after vehicle delivery, or are replaced Important: Cosmetic or surface corrosion (resulting under the new vehicle warranty, they will be covered from stone chips or scratches in the paint, for example) (parts and labor) for the balance of the vehicle warranty, is not included in sheet metal coverage. but in no event less than 12 months/12,000 miles. This coverage is only effective for GM accessories Towing permanently installed by a GM dealer or an associated GM-approved Accessory Distributor/Installer (ADI). Towing is covered to the nearest Pontiac dealer if your vehicle cannot be driven because of a warranted defect.

5 6.6L DURAMAX™ Diesel Engine Coverage Damage Due to Bedliners For trucks equipped with a 6.6L DURAMAX™ Diesel Owners of trucks with a bedliner, whether after-market Engine, the diesel engine (except those items listed or factory installed, should expect that with normal under “What Is Not Covered” later in this section) operation the bedliner will move. This movement may is covered for 5 years or 100,000 miles, whichever cause finish damage and/or squeaks and rattles. comes first. A $100.00 deductible per repair visit may Therefore, any damage caused by the bedliner is not apply after the vehicle has been in use for 3 years covered under the terms of the warranty. or 36,000 miles, whichever comes first. For additional information, refer to Things You Should Know About the Damage Due to Accident, Misuse, or New Vehicle Limited Warranty on page 9. Also refer Alteration to the appropriate emission control system warranty for Damage caused as the result of any of the following is possible additional coverages. not covered. What Is Not Covered • collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle; Tire Damage or Wear • misuse of the vehicle such as driving over Normal tire wear or wear-out is not covered. Road curbs, overloading, racing, or other competition. hazard damage such as punctures, cuts, snags, and Proper vehicle use is discussed in the owner breaks resulting from pothole impact, curb impact, manual; or from other objects is not covered. Also, damage from • alteration or modification to the vehicle including improper inflation, spinning (as when stuck in mud or the body, chassis or components after final snow), tire chains, racing, improper mounting or assembly by GM. dismounting, misuse, negligence, alteration, vandalism, • Coverages do not apply if the odometer has or misapplication is not covered. been disconnected, its reading has been altered, or mileage cannot be determined. Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or totaled.

6 Damage or Corrosion Due to Environment, Items such as: Chemical Treatments, or Aftermarket • Filters Products • Brake Pads/Linings Damage caused by airborne fallout (chemicals, tree • Clutch Linings sap, ect.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or • Keyless Entry Batteries * sealants subsequent to manufacture, ect., is not • Audio System Cleaning covered. See “Chemical Paint Spotting” under Things • Coolants and Fluids You Should Know About the New Vehicle Limited Warranty on page 9 for more details. • Wiper Inserts Damage Due to Insufficient or Improper • Limited Slip Rear Axle Service Maintenance • Tire Rotation Wheel Alignment/Balance ** Damage caused by failure to follow the recommended • maintenance schedule intervals and/or failure to are covered only when replacement or repair is the use or maintain fluids, fuel, lubricants, or refrigerants result of a defect in material or workmanship. recommended in the owner manual is not covered. * Consumable battery covered up to 12 months only. Maintenance ** Maintenance items after 7,500 miles. All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are at the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.

7 Extra Expenses GM does not authorize any person to create for it any other obligation or liability in connection with these Economic loss or extra expense is not covered. vehicles. Any implied warranty of merchantability or Examples include: fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this Loss of vehicle use • written warranty. Performance of repairs and • Inconvenience needed adjustments is the exclusive remedy under • Storage this written warranty or any implied warranty. GM shall not be liable for incidental or consequential • Payment for loss of time or pay damages (such as, but not limited to, lost wages • Vehicle rental expense or vehicle rental expenses) resulting from breach of this written warranty or any implied warranty.* • Lodging, meals, or other travel costs * Some states do not allow limitations on how long an • State or local taxes required on warranty implied warranty will last or the exclusion or limitation of repairs incidental or consequential damages, so the above Other Terms: This warranty gives you specific legal limitations or exclusions may not apply to you. rights and you may also have other rights which vary from state to state.

8 Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs – Component Warranty Repairs – Recycled Material Exchanges Environmental Protection Agency (EPA) guidelines In the interest of customer satisfaction, GM may offer and GM support the capture, purification, and reuse of exchange service on some vehicle components. automotive air conditioning refrigerant gases and This service is intended to reduce the amount of time engine coolant. As a result, any repairs GM may make your vehicle is not available for use due to repairs. to your vehicle may involve the installation of purified Components used in exchange are service replacement reclaimed refrigerant and coolant. parts which may be new, remanufactured, reconditioned, Tire Service or repaired, depending on the component involved. All exchange components used meet GM standards and Any authorized Pontiac or tire dealer for your brand of are warranted the same as new components. Examples tires can assist you with tire service. If, after contacting of the types of components that might be serviced in one of these dealers, you need further assistance or this fashion include: engine and transmission you have questions, contact Pontiac Customer assemblies, instrument cluster assemblies, radios, Assistance Center. The toll-free telephone numbers are compact disc players, tape players, batteries, and listed under Owner Assistance on page 26. powertrain control modules.

9 6.6L DURAMAX™ Diesel Engine • Fuel injection control module, integral oil cooler, transmission adapter plate, left and right Components common fuel rails, fuel filter assembly, fuel For trucks equipped with 6.6L DURAMAX™ Diesel temperature sensor, and function block. Engine the complete engine assembly, including Important: Some of these components may also be turbocharger components, is covered for defects in covered by the Emission Warranty with no deductible. material or workmanship for 3 years or 36,000 miles, See the “Emission Warranty Parts List” under Emission whichever comes first. No deductible applies during this Control Systems Warranties on page 15 for details. coverage period. The engine parts listed next continue to be covered (subject to a $100.00 deductible) for After – Manufacture “Rustproofing” 5 years or 100,000 miles, whichever comes first. Your vehicle was designed and built to resist corrosion. • Cylinder block and heads and all internal parts, Application of additional rust-inhibiting materials is intake and exhaust manifolds, timing gears, neither necessary nor required under the Sheet Metal timing gear chain or belt and cover, flywheel, Coverage. GM makes no recommendations concerning harmonic balancer, valve covers, oil pan, the usefulness or value of such products. oil pump, water pump, fuel pump, engine mounts, seals, and gaskets. Application of after-manufacture rustproofing products may create an environment which reduces the corrosion • Diesel Fuel Metering System: injection pump, resistance built into your vehicle. Repairs to correct nozzles, high pressure lines, and high pressure damage caused by such applications are not covered sealing devices. under your New Vehicle Limited Warranty. • Glow Plug Control System: control/glow plug assembly, glow plugs, cold advance relay, and ECM.

10 Paint, Trim, and Appearance Items Maintenance and Warranty Service Defects in paint, trim, upholstery or other appearance Records items are normally corrected during new vehicle Retain receipts covering performance of regular preparation. If you find any paint or appearance maintenance. Receipts can be very important if a concerns, advise your dealer as soon as possible. Your question arises as to whether a malfunction is caused owner manual has instructions regarding the care of by lack of maintenance or a defect in material or these items. workmanship. Vehicle Operation and Care A “Maintenance Record” is provided in the maintenance schedule section of the owner manual for recording Considering the investment you have made in your services performed. Pontiac, we know you will want to operate and maintain it properly. We urge you to follow the maintenance The servicing dealer can provide a copy of any warranty instructions in your owner manual. repairs for your records. If you have questions on how to keep your vehicle in Chemical Paint Spotting good working condition, see your Pontiac dealer, the place many customers choose to have their Some weather and atmospheric conditions can create a maintenance work done. You can rely on your Pontiac chemical fallout. Airborne pollutants can fall upon and dealer to use the proper parts and repair practices. adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface. Although no defect in the factory applied paint causes this, Pontiac will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles of purchase, whichever comes first.

11 Warranty Coverage – Extensions Touring Owner Service – Foreign Countries Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the If you are touring in a foreign country and repairs are first 24 hour period in which your vehicle is at an needed, take your vehicle to a GM dealer facility, authorized dealer facility for warranty service. You may preferably one which sells and services Pontiac vehicles. be asked to show the repair orders to verify the Once you return to the United States you should period of time the warranty is to be extended. Your provide your dealer with a statement of circumstances, extension rights may vary depending on state law. the original repair order, proof of ownership, and any paid receipt indicating the work performed and parts Mileage Extensions: Prior to delivery, some mileage is replaced for reimbursement consideration. put on your vehicle during testing at the assembly Important: Repairs made necessary by the use of plant, during shipping and while at the dealer facility. improper or dirty fuels and lubricants are not covered The dealer records this mileage on the first page of this under warranty. See your owner manual for additional warranty booklet at delivery. For eligible vehicles, information on fuel requirements when operating in this mileage will be added to the mileage limits of the foreign countries. warranty ensuring that you receive full benefit of the coverage. Mileage extension eligibility: Warranty Service – Foreign Countries • Applies only to new vehicles held exclusively in This warranty applies to GM vehicles registered in new vehicle inventory. the United States and normally operated in the United States or Canada. If you have permanently relocated • Does not apply to used vehicles, GM owned and established household residency in another country, vehicles, dealer owned used vehicles, or GM may authorize the performance of repairs under dealer demonstrator vehicles. the warranty authorized for vehicles generally sold • Does not apply to vehicles with more than by GM in that country. Contact an authorized GM dealer 1,000 miles on the odometer even though in your country for assistance. the vehicle may not have been registered for Important: GM warranty coverages may be void on license plates. GM vehicles that have been imported/exported for resale. 12 Original Equipment Alterations Pre-Delivery Service This warranty does not cover any damage or failure Defects in the mechanical, electrical, sheet metal, paint, resulting from modification or alteration to the vehicle’s trim, and other components of your vehicle may original equipment as manufactured or assembled occur at the factory or while it is being transported to by GM. Examples of the types of alterations that would the dealer facility. Normally, any defects occurring during not be covered include installation or use of any assembly are identified and corrected at the factory non-GM parts, accessories, and materials, or the cutting, during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any welding, or disconnecting of the vehicle’s original uncorrected factory defects and any transit damage equipment parts and components. detected before the vehicle is delivered to you. Recreation Vehicle and Special Body Any defects still present at the time the vehicle is or Equipment Alterations delivered to you are covered by the warranty. If you find any defects, advise your dealer without delay. For Installation, or alterations to the original equipment further details concerning any repairs which the dealer vehicle (or chassis) as manufactured and assembled by may have made prior to your taking deliver of your GM, are not covered by this warranty. The special vehicle, ask your dealer. body company (assembler) or equipment installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts, components, systems or assemblies installed by GM. Examples include, but are not limited to, special body installations (such as recreational vehicles), the installation of any non-GM part, cutting, welding or the disconnecting of original equipment vehicle or chassis parts and components, extension of wheelbase, suspension and driveline modifications and axle additions.

13 Production Changes This warranty covers this vehicle as designed, built, and equipped by GM, and is not limited to any particular GM and GM dealers reserve the right to make changes part, component, or system of the vehicle manufactured in vehicles built and/or sold by them at any time by GM. Defects in design, assembly, or in any part, without incurring any obligation to make the same or component, or vehicle system as manufactured by GM, similar changes on vehicles previously built and/or sold which, at the time it left GM’s control, caused noise by them. emissions to exceed Federal Standards, are covered by Noise Emissions Warranty for Light this warranty for the life of the vehicle. Duty Trucks Over 10,000 LBS. GVWR Only GM warrants to the first person who purchases the vehicle for purposes other than resale and to each subsequent purchaser of this vehicle, as manufactured by GM, that this vehicle was designed, built, and equipped to conform at the time it left GM’s control with all applicable United States EPA Noise Control Regulations.

14 Emission Control Systems Warranties

The emission warranty on your vehicle is issued in How to Determine the Applicable accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may Emission Control System Warranty also be covered under the New Vehicle Limited (Light Duty Trucks Only) Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. State and Federal agencies may require different In any case, the warranty with the broadest coverage emission control system warranty for light duty trucks applies. depending on: • Whether the truck is certified with a light duty or What Is Covered heavy duty emission control system. The parts covered under the emission warranty are • Whether the truck is certified for California listed under the “Emission Warranty Parts List” later in emissions in addition to Federal emissions. this section. To determine emissions eligibility: locate the emission control label in the engine compartment on the air cleaner assembly or on the engine. The language on the bottom left side of the label will describe if equipped with a light, medium, or heavy duty emission control system. All light duty trucks are eligible for Federal Emissions Control System Warranty Coverage. If the emissions control label contains language stating the vehicle is certified to California emission standards, the vehicle is also eligible for California Emissions Control System Warranty Coverage.

15 Federal Emission Control System Federal Emission Defect Warranty Warranty GM warrants to the owner the following: Federal Warranty Coverage is as follows: • The vehicle was designed, equipped, and built so as to conform at the time of sale with the • Car or Light Duty Truck equipped with Car and applicable regulations of the Federal Light Duty Gasoline Engine Environmental Protection Agency (EPA) − 2 years or 24,000 miles and 8 years or • The vehicle is free from defects in material and 80,000 miles for the catalytic converter workmanship which cause the vehicle to fail to or vehicle (powertrain) control module, conform with those regulations during the whichever comes first. emission warranty period. • Light Duty Truck equipped with Heavy Duty Emission related defects in the genuine GM parts listed Gasoline Engine under the Emission Warranty Parts List, including − 5 years or 50,000 miles, whichever comes related diagnostic costs, parts, and labor are covered by first. this warranty. • Light Duty Truck equipped with Heavy Duty Diesel Engine − 5 years or 100,000 miles, whichever comes first.

16 Federal Emission Performance Warranty California Emission Control System Some states and/or local jurisdictions have established Warranty periodic vehicle Inspection and Maintenance (I/M) This section outlines the emission warranty that GM programs to encourage proper maintenance of your provides for your vehicle in accordance with the vehicle. If an EPA-approved I/M program is enforced in California Air Resources Board. Defects in material or your area you may also be eligible for Emission workmanship in GM emission parts may also be covered Performance Warranty coverage when all of the under the New Vehicle Limited Warranty following three conditions are met: Bumper-to-Bumper coverage. There may be additional • The vehicle has been maintained and operated coverage on GM diesel engine vehicles. In any in accordance with the instructions for proper case, the warranty with the broadest coverage applies. maintenance and use set forth in the owner manual or maintenance schedule supplied with This warranty applies if your vehicle meets both of your vehicle. the following requirements: • The vehicle fails an EPA-approved I/M test • Your vehicle is registered in California or other during the emission warranty period. states adopting California emission and warranty regulations* • The failure results, or will result, in the owner of the vehicle having to bear a penalty or other • Your vehicle is certified for sale in California as sanctions (including the denial of the right to use indicated on the vehicle’s emission control the vehicle) under local, state, or federal law. information label. GM warrants that your dealer will replace, repair, or * Currently MA and VT only. adjust to GM specifications, at no charge to you, any of Important: NY and ME have adopted California the parts listed under the “Emission Warranty Parts List” emission regulations, but not California warranty later in this section which may be necessary to conform to regulations. The Federal Emissions Control System the applicable emission standards. Non-GM parts labeled Warranty applies in NY and ME. “Certified to EPA Standards” are covered by the Federal Emission Performance Warranty.

17 Your Rights and Obligations (For Vehicles California Emission Defect and Emission Subject to California Exhaust Emission Performance Warranty Coverage Standards) • For 3 years or 50,000 miles, whichever comes The emission control system warranty on your vehicle is first: issued in accordance with the California Air Resources − If your vehicle fails a smog check inspection, Board and GM. In California, new motor vehicles GM will make all necessary repairs and must be designed, equipped, and built to meet the adjustments to ensure that your vehicle states’ stringent anti-smog standards. GM must warrant passes the inspection. This is your Vehicle your vehicle’s emission control system for the periods Emission Control System Performance of time and mileage listed provided there has been Warranty. no abuse, neglect, or improper maintenance of − If any emission related part on your vehicle is your vehicle. Your vehicle’s emission control system defective, GM will repair or replace it. This is may include parts such as the fuel injection system, your Short-term Emission Defects Warranty. ignition system, catalytic converter, and engine computer. Also included are hoses, belts, connectors • For 7 years or 70,000 miles whichever comes and other emission related assemblies. first: − If an emission related part listed in this Where a warrantable condition exists, GM will repair booklet specially noted with coverage your vehicle at no cost to you including diagnosis, parts for 7 years or 70,000 miles is defective, GM and labor. will repair or replace it. This is your Long-term Emission Control System Defects Warranty.

18 • For 8 years or 80,000 miles, whichever comes Owner’s Warranty Responsibilities first: As the vehicle owner, you are responsible for the − If the catalytic converter or vehicle performance of the scheduled maintenance listed in (powertrain) control module is found to be your owner manual. GM recommends that you retain all defective, GM will repair or replace it under maintenance receipts for your vehicle, but GM cannot the Federal Emission Control System deny warranty coverage solely for the lack of receipts or Warranty. for your failure to ensure the performance of all • For heavy duty gasoline engine vehicles, the scheduled maintenance. emission warranty period is 5 years or 50,000 You are responsible for presenting your vehicle to a GM miles, whichever comes first. dealer selling your vehicle line as soon as a problem • For heavy duty diesel engine vehicles, the exists. The warranted repairs should be completed in a emission warranty period is 5 years, 100,000 reasonable amount of time, not to exceed 30 days. miles, or 3,000 hours of operation, whichever comes first. As the vehicle owner, you should also be aware that GM may deny warranty coverage if your vehicle or a part Any authorized Pontiac dealer will, as necessary under has failed due to abuse, neglect, improper or insufficient these warranties, replace, repair, or adjust to GM maintenance, or modifications not approved by GM. specifications any genuine GM parts that affect emissions. If you have any questions regarding your rights and responsibilities under these warranties, you should The applicable warranty period shall begin on the date contact the Customer Assistance Center at the vehicle is delivered to the first retail purchaser 1-800-762-2737 or, in California, write to: or, if the vehicle is first placed in service as a demonstrator or company vehicle prior to sale at retail, State of California Air Resources Board on the date the vehicle is placed in such service. Mobile Source Operations Division P.O. Box 8001 El Monte, CA 91731-2990

19 Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Barometric Pressure Sensor Emission Control System Warranty. The terms are Brake Switch explained previously in this section under the Federal Camshaft Position Actuator Assembly * Emission Control System Warranty and the California Emission Control System Warranty. Camshaft Position Actuator Valve Important: Certain parts may be covered beyond Coolant Fan Control Relay these warranties if shown with asterisk(s). Coolant Level Sensor • (*) 7 years/70,000 miles, whichever comes first, Data Link Connector California emission coverage. Electronic Throttle Control (ETC) Motor • (**) 8 years/80,000 miles, whichever comes first, Federal emission coverage. (Also applies Engine Control Module (ECM) ** to California certified light duty and medium Engine Coolant Temp. Sensor duty vehicles.) Fast Idle Solenoid The Emission Control Systems Warranties obligations do not apply to conditions resulting from tampering, Flexible Fuel Sensor * abuse, neglect, or improper maintenance; or any other Intake Air Temperature Sensor item listed under “What Is Not Covered” under General Motors Corporation New Vehicle Limited Malfunction Indicator Lamp Warranty on page 4. The “Other Terms” presented under Manifold Absolute Pressure Sensor General Motors Corporation New Vehicle Limited Mass Air Flow Sensor (7/70 Tracker Only *) Warranty on page 4 also apply to the emission related warranties. Oxygen Sensors Powertrain Control Module (PCM) ** Programmable Read Only Memory (PROM) Throttle Position Sensor Throttle Position Switch 20 Vehicle Control Module (VCM) ** Fuel Pressure Regulator Vehicle Speed Sensor Fuel Rail Assembly Transmission Controls and Torque Management Fuel Rail Sensor (6.6L Duramax Diesel) Manual Transmission Clutch Switch Air Management System Torque Converter Clutch Switch Air Cleaner Torque Converter Clutch Solenoids Air Cleaner Diaphragm Motor Transmission Control Module ** Air Cleaner Resonator Transmission Gear Selection Switch (Diesel) Air Cleaner Temp. Compensator Valve Transmission Internal Mode Switch Air Intake Ducts Transmission Speed Sensors Charge Air Control Actuator Charge Air Control Solenoid Valve Fuel Management System Charge Air Control Valve Common Rail Assembly (6.6L Duramax Diesel) * Charge Air Cooler (6.6L Duramax Diesel) * Diesel Fuel Injection Pump * Charge Air Cooler Fan Diesel Fuel Injection Pump Timing Adjust Idle Air Control Valve Diesel Fuel Injector Control Module – EDU (6.6L Duramax Diesel) * Idle Speed Control Motor Diesel Fuel Temperature Sensor Intake Manifold * Direct Fuel Injector Assembly (6.6L Duramax Diesel) * Intake Manifold Tuning Valve Function Block (6.6L Duramax Diesel) Intake Manifold Tuning Valve Relay Supercharger Assembly * Fuel Injector Throttle Body * Throttle Body Heater 21 Throttle Closing Dashpot Spark Plugs Turbocharger Assembly * Catalytic Converter System Turbocharger Boost Sensor (6.6L Duramax Diesel) Catalytic Converter(s) and Muffler if attached as Turbocharger Oil Separator assembly ** Turbocharger Thermo Purge Switch Exhaust Manifold (7/70 Only Cadillac 4.6L, C/K Truck <14,000 GVWR 8.1L*) Vacuum Pump (6.6L Duramax Diesel) Exhaust Manifold with Catalytic Converter attached ** Ignition System Exhaust Manifold Gasket Camshaft Position Sensor(s) Exhaust pipes and/or Mufflers (when located between Crankshaft Position Sensor(s) catalytic converters and exhaust manifold) Distributor * Positive Crankcase Ventilation System Distributor Cap Oil Filler Cap Distributor Pick Up Coil PCV Filter Distributor Rotor PCV Oil Separator Glow Plug(s) (Diesel) PCV Valve Glow Plug Controller (Diesel) Exhaust Gas Recirculation System Glow Plug Relay (Diesel) Ignition Coil(s) EGR Feed and Delivery Pipes or Cast-in Passages Ignition Control Module EGR Valve Ignition Timing Adjustment EGR Valve Cooler (6.6L Duramax Diesel) Knock Sensor EGR Vacuum Pump Assembly (6.6L Duramax Diesel) Spark Plug Wires

22 Secondary Air Injection System Ducts Air Pump Fittings Cutoff Valve Gaskets Check Valves Grommets Vacuum Control Solenoid Hoses Evaporative Emission Control System (Gasoline Housings Engines) Mounting Hardware Canister Pipes Canister Purge Solenoid Valve Pulleys Canister Vent Solenoid Sealing Devices Fuel Feed and Return Pipes and Hoses Springs Fuel Filler Cap Tubes Fuel Limiter Vent Valve * Wiring Fuel Tank Filler Pipe (with restrictor) Parts specified in your maintenance schedule as Fuel Tank(s) * requiring scheduled replacement are covered up to their first replacement interval or the applicable emission Fuel Tank Vacuum or Pressure Sensor warranty coverage period, whichever comes first. Miscellaneous Items Used with Above Components If failure of one of these parts results in failure of another are Covered part, both will be covered under the Emission Control Belts System Warranty. Boots For detailed information concerning specific parts covered by these emission control systems warranties, Clamps ask your dealer. Connectors 23 Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were Maintenance and repairs can be performed by any designed, built, and tested using genuine GM parts* and qualified service outlet; however, warranty repairs must the vehicle is certified as being in conformity with be performed by any authorized dealer except in an applicable federal and California emission requirements. emergency situation when a warranted part or a Accordingly, it is recommended that any warranty station is not reasonably available to the replacement parts used for maintenance or for the vehicle owner. repair of emission control systems be new, genuine In an emergency, where an authorized dealer is not GM parts. reasonably available, repairs may be performed at any The warranty obligations are not dependent upon the available service establishment or by the owner, use of any particular brand of replacement parts. using any replacement part. Pontiac will consider The owner may elect to use non-genuine GM parts for reimbursement for the expense incurred (including replacement purposes. Use of replacement parts diagnosis), not to exceed the manufacturer’s suggested which are not of equivalent quality may impair the retail price for all warranted parts replaced and labor effectiveness of emission control systems. charges based on Pontiac’s recommended time allowance for the warranty repair and the geographically If other than new, genuine GM parts are used for appropriate labor rate. A part not being available maintenance replacements or for the repair of parts within 10 days or a repair not being completed within affecting emission control, the owner should assure 30 days constitutes an emergency. Retain receipts and himself/herself that such parts are warranted by their failed parts in order to receive compensation for manufacturer to be equivalent to genuine GM parts warranty repairs reimbursable due to an emergency. in performance and durability. If, in an emergency situation, it is necessary to * “Genuine GM parts,” when used in connection with have repairs performed by other than a Pontiac dealer GM vehicles means parts manufactured by or for and you believe the repairs are covered by emission GM, designed for use on GM vehicles and distributed warranties, take the replaced parts and your receipt to a by any division or subsidiary of GM. Pontiac dealer for reimbursement consideration. This applies to both the Federal Emission Defect Warranty and Federal Emission Performance Warranty. 24 Receipts and records covering the performance of The only exceptions would be if you request or agree to regular maintenance or emergency repairs should be an extension, or if a delay results from events beyond retained in the event questions arise concerning the control of your dealer or GM. If you are not so maintenance. These receipts and records should be notified, GM will provide any required repairs at transferred to each subsequent owner. GM will not deny no charge. warranty coverage solely on the absence of In the event a warranty matter is not handled to your maintenance records. However, GM may deny a satisfaction, refer to the “Customer Satisfaction warranty claim if a failure to perform scheduled Procedure” in this booklet under Owner Assistance on maintenance resulted in the failure of a warranty part. page 26. Claims Procedure For further information or to report violations of the Emission Control System Warranty, you may contact the As with the other warranties covered in this booklet, EPA at: take your vehicle to any authorized Pontiac dealer facility to obtain service under the emission warranty. Manager, Certification and Compliance This should be done as soon as possible after failing an Division (6405J) EPA-approved I/M test or a California smog check Warranty Claims test, or at any time you suspect a defect in a part. Environmental Protection Agency Ariel Rios Building Those repairs qualifying under the warranty will be 1200 Pennsylvania Avenue, N.W. performed by any Pontiac dealer at no charge. Repairs Washington, DC 20460 which do not qualify will be charged to you. You will be For a vehicle subject to the California Exhaust Emission notified as to whether or not the repair qualifies under the Standards, you may contact the: warranty within a reasonable time (not to exceed 30 days after receipt of the vehicle by the dealer, or within the time State of California Air Resources Board period required by local or state law). Mobile Source Operations Division P.O. Box 800 El Monte, CA 97131-2990

25 Owner Assistance

Customer Satisfaction Procedure We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please Your satisfaction and goodwill are important to your have the following information available to give the dealer and to Pontiac. Normally, any concerns with the Customer Assistance Representative: sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service • The vehicle Identification Number (VIN). (This departments. Sometimes, however, despite the best is available from the vehicle registration or title, or the plate above the left top of the instrument intentions of all concerned, misunderstandings can panel and visible through the windshield.) occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: • The dealer name and location • The vehicle’s delivery date and present mileage STEP ONE: Discuss your concern with a member of dealer management. Normally, concerns can be When contacting Pontiac, please remember that quickly resolved at that level. If the matter has already your concern will likely be resolved at a dealer’s facility. been reviewed with the sales, service, or parts manager, That is why we suggest you follow Step One first if contact the owner of the dealer facility or the you have a concern. general manager. STEP TWO: If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help contact the Pontiac Customer Assistance Center by calling 1-800-762-2737. (In Canada, contact GM of Canada Central Office in Oshawa by calling 1-800-263-3777: English, or 1-800-263-7854: French).

26 STEP THREE: Both GM and your GM dealer are You may contact the BBB Auto Line Program using the committed to making sure you are completely satisfied toll-free telephone number or write them at the with your new vehicle. However, if you continue to following address: remain unsatisfied after following the procedure outlined BBB Auto Line Program in Steps One and Two, you should file with the BBB Council of Better Business Bureaus, Inc. Auto Line Program to enforce any additional rights you 4200 Wilson Boulevard may have. Suite 800 The BBB Autoline Program is an out of court program Arlington, VA 22203-1804 administered by the Council of Better Business Bureaus Telephone: 1-800-955-5100 to settle automotive disputes regarding vehicle repairs This program is available in all 50 states and the District or the interpretation of the New Vehicle Limited of Columbia. Eligibility is limited by vehicle age, Warranty. Although you may be required to resort to this mileage and other factors. GM reserves the right to informal dispute resolution program prior to filing a change eligibility limitations and/or to discontinue court action, use of the program is free of charge and its participation in this program. your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

27 Assistance For Text Telephone (TTY) Pontiac Courtesy Transportation Users During the Bumper-to-Bumper Warranty coverage To assist customers who are deaf or hard of hearing period, interim transportation may be available under and who use Text Telephones (TTYs), Pontiac has TTY the Pontiac Courtesy Transportation Program. Please equipment available at its Customer Assistance consult your dealer for details. Center and Roadside Assistance Center. State Warranty Enforcement Laws The TTY for the Pontiac Customer Assistance Center is: Laws in many states permit owners to obtain a 1-800-833-7668 in the United States replacement vehicle or a refund of the purchase price 1-800-263-3830 in Canada under certain circumstances. The provisions of these laws vary from state to state. To the extent The TTY for the Pontiac Roadside Assistance Center is: allowed by state law, GM requires that you first provide 1-888-889-2438 in the United States us with written notification of any service difficulty you have experienced so that we have an opportunity Pontiac Roadside Assistance make any needed repairs before you are eligible for the remedies provided by these laws. Your written Pontiac is proud to offer the response, security, and notification should be sent to the Pontiac Customer convenience of Pontiac’s 24-hour Roadside Assistance Assistance Center. Program. Refer to your owner manual for details, or consult your dealer. The Pontiac Roadside Assistance Center can be reached by calling 1-800-ROADSIDE (762-3743). This program is not available in Puerto Rico or the U.S Virgin Islands.

28 Warranty Information for California Only NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING California Civil Code Section 1793.2(d) requires that, ADDRESS: if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable General Motors Corporation express warranties after a reasonable number of P.O. Box 33170 Detroit, MI 48232-5170 attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable Fax Number: 1-866-962-2868 by the buyer. California Civil Code Section 1793.22(b) creates a presumption that GM has had a reasonable When you make an inquiry, you will need to give the number of attempts to conform the vehicle to its year, model and mileage of your vehicle and your applicable express warranties if, within 18 months from Vehicle Identification Number (VIN). delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of Special Policy Adjustment Programs the following occurs: Beyond the Warranty Period • The same nonconformity results in a condition that Pontiac is proud of the protection afforded by its is likely to cause death or serious bodily injury if warranty coverages. In order to achieve maximum the vehicle is driven AND the nonconformity customer satisfaction, there may be times when Pontiac has been subject to repair two or more times by will establish a special policy adjustment program to GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair pay all or part of the cost of certain repairs not covered of the nonconformity: OR by the warranty or to reimburse certain repair expenses you may have incurred. Check with your • The same nonconformity has been subject to Pontiac dealer or call the Pontiac Customer Assistance repair four or more times by GM or its agents Center to determine whether any special policy AND the buyer has notified GM of the need for the adjustment program is applicable to your vehicle. repair of the nonconformity; • The vehicle is out of service by reason of repair When you make an inquiry, you will need to give the nonconformities by GM or its agents for a year, model and mileage of your vehicle and your cumulative total of more than 30 calendar days Vehicle Identification Number (VIN). after delivery of the vehicle to the buyer. 29 Customer Assistance Offices Canada Pontiac encourages customers to call the toll-free Customer Communication Centre, 163-005 telephone number for assistance. However, if you wish General Motors of Canada Limited to write or e-mail Pontiac, refer to the address below. 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 United States 1-800-263-3777 (English) Pontiac-GMC Customer Assistance Center 1-800-263-7854 (French) P.O. Box 33172 1-800-263-3830 (For Text Telephone devices (TTYs)) Detroit, MI 48232-5172 Roadside Assistance: 1-800-268-6800 www.Pontiac.com Mexico, Central America and Caribbean 1-800-762-2737 Islands/Countries (Except Puerto Rico and 1-800-833-7668 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-ROADSIDE (762-3743) U.S. Virgin Islands) Fax Number: 1-866-962-2868 General Motors de Mexico, S. de R.L. de C.V. From Puerto Rico: Customer Assistance Center 1-800-496-9992 (English) Paseo de la Reforma # 2740 1-800-496-9993 (Spanish) Col. Lomas de Bezares Fax Number: 313-381-0022 C.P., 11910 Mexico, D.F. U.S. Virgin Islands: 1-800-496-9994 01-800-508-0000 Fax Number: 313-381-0022 rerrLong Distance: 011-52-53 29 0 800

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