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2019 Coordinated Human Services Mobility (CHSM) Plan

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2019 Coordinated Human Services Mobility (CHSM) Plan 2019 Coordinated Human Service Mobility Plan DRPT Coordinated Human Service Mobility Plan: Statewide Overview Coordinated Human Service Transportation Plan Update December 2019 Prepared by: DRPT Coordinated Human Service Mobility Plan: Statewide Overview CONTENTS EXECUTIVE SUMMARY................................................................................................1 LIST OF ABBREVIATIONS.............................................................................................3 INTRODUCTION...........................................................................................................4 STATEWIDE DEMOGRAPHICS.....................................................................................9 OVERVIEW OF TRANSPORTATION SERVICES IN VIRGINIA.......................................14 PUBLIC OUTREACH....................................................................................................18 STATEWIDE ISSUES....................................................................................................26 ACTION TRACKER......................................................................................................30 ALLEGHANY REGION.................................................................................................41 CENTRAL REGION......................................................................................................51 NORTHERN REGION..................................................................................................62 SOUTHWEST REGION................................................................................................73 TIDEWATER REGION..................................................................................................82 WESTERN REGION.....................................................................................................93 APPENDICES.............................................................................................................104 DRPT Coordinated Human Service Mobility Plan: Statewide Overview Contents 3 Executive Summary Overview The Commonwealth of Virginia is geographically diverse across its more than 42,000 square miles, and is home to a more than 10 million demographically diverse residents. The Commonwealth includes dense urban areas, suburban communities, and sprawling rural communities. Its geography includes mountain ranges, valleys, and flatlands, and creates significant challenges in transportation planning. Rural areas pose particular transportation challenges because they are low-density, and many rural areas are in and around mountain ranges. As a result, transit vehicles must travel longer distances to reach passengers and destinations. Virginia’s average rural population is older and more likely to be living with a disability. DRPT and the consultant team of Michael Baker International, Foursquare Integrated Transportation Planning, and Renaissance Planning Group address transportation challenges in this plan that take into account geographic, demographic and economic diversity. The Virginia Department of Rail and Public Transportation (DRPT)’s goal in developing the Coordinated Human Service Mobility Plan is to enhance access to and the efficiency of transportation for people with disabilities, older adults, low- income individuals, and veterans. This document is the culmination of nearly a year of research, public outreach, and analysis of data and information collected throughout the process. The Federal Transit Administration (FTA) Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities Program requires that any activity funded under this program be supported by a coordinated transportation plan that assesses current services and transportation needs of seniors and people with disabilities, identifies strategies to address service gaps, and sets priorities for project implementation. Public Outreach This plan was developed through an extensive outreach process that included seniors, individuals with disabilities, transportation providers, mobility managers, and other groups interested in transportation. The team held regional workshops, ride-along interviews, stakeholder interviews, regional coordination calls, community meetings at elder-care facilities, special topic interviews, a statewide steering committee meeting, and a pop-up event, and conducted a variety of surveys. DRPT Coordinated Human Service Mobility Plan: Statewide Overview Executive Summary 1 Existing Transportation Services The team inventoried all public and private transportation services in the state to better understand the existing statewide transportation network, identify gaps in human service transportation, and craft recommendations that build on adjoining services. Service Needs and Gaps Transportation gaps and needs were identified through analysis of demographic data as well as input from providers, mobility managers, other stakeholders, and community members. This research found that human service transportation could better serve several key population groups and several types of trips. Populations in need of better service include rural seniors, people with chronic medical conditions, non-Medicaid recipients, low-income residents, minority residents, the unhoused or housing-insecure, veterans and their families, the working poor, and job-seekers. Types of trips that could be better served include: recurring medical trips, essential non-medical trips, quality-of-life non-medical trips, location- specific medical trips, employment trips, after-hours evening trips, multi-stop trips, and long-distance trips. Future Direction DRPT will use the Coordinated Human Service Mobility Plan to guide its investments in Virginia’s transportation services that are designed to meet the needs of seniors, individuals with disabilities, and other priority populations. This plan is a living document that can be updated on an ongoing basis to account for changes in technology, new transportation challenges, and transportation successes. DRPT expects its grantees to take an active role in implementing projects that advance mobility for all Virginians and will continue to support these projects to the best of its ability. This plan does not prescribe funding, nor will there be sufficient funding through DRPT's programs to fund every recommendation. Organizations working to further transportation should explore funding opportunities with other local, state, and federal agencies. DRPT Coordinated Human Service Mobility Plan: Statewide Overview 2 List of Abbreviations AAA Area Agency on Aging HHS Department of Health and Human service AARP Organization supporting retirees ICF Interagency Coordination Framework ACS American Community Survey DD Developmental Disability, including intellectual BHA Behavioral Health Authority MCO Managed Care Organization CCAM Coordinating Council on Access and Mobility MPO Metropolitan Planning Organization CHSM Coordinated Human Service and Mobility NEMT Non-Emergency Medical Transportation COG Washington Metropolitan Council of PDC Planning District Commission Governments PTSD Post-Traumatic Stress Disorder CSB Community Services Board TNC Transportation Network Company CTAV Community Transportation Association of TPO Transportation Planning Organization Virginia VA Veterans Affairs DARS Virginia Department for Aging and VACSB Virginia Association of Community Service Rehabilitative Services Boards DBHDS Virginia Department of Behavioral Health & VAMM Virginia Association of Mobility Managers Developmental Services VAPDC Virginia Association of Planning District DBVI Virginia Department for the Blind and Vision Commissions Impaired VDOT Virginia Department of Transportation DMAS Department of Medical Assistance Services VBPD Virginia Board for People with Disabilities DRPT Virginia Department of Rail and Public WOSP Who/What/Where, Obstacles, Strategies, Transportation Projects DSS Virginia Department of Social Services ESO Employment Support Organization FTA Federal Transit Administration DRPT Coordinated Human Service Mobility Plan: Statewide Overview 3 Introduction The aim of human service The Coordinated Human Service Mobility Plan transportation is to Human service transportation is a specific subset of public transportation that improve personal mobility requires a different set of tools and solutions. Where public transportation is, by definition, open to the public, in a variety of mode types (e.g., fixed route for individuals not well buses, vanpools, trains), human service transportation is much narrower in served by traditional scope. A rider must qualify to use a transportation service; in that sense, it is not truly open to the public. The two parameters that are specifically identified transportation. by the Federal Transit Administration (FTA) are senior status and disability status, but low-income individuals and veterans may also qualify with some programs. Fundamentally, the mission of human service transportation is to improve personal mobility for individuals not well-served by traditional forms of transportation. The service provided can vary based on whether the area is urban or rural, the topography, or the development pattern. Some areas have door-to-door demand response service offered through the existing public transportation Public Transit is open to any agencies. The human service portion of the service may help provide member of the public assistance to cover the fares. Other areas may rely entirely on faith-based or other volunteer-based
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