Acceptance and Effectiveness of Telecare Services from the End-User Perspective
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Acceptance and effectiveness of telecare services from the end-user perspective Citation for published version (APA): Sponselee, A. A. G. (2013). Acceptance and effectiveness of telecare services from the end-user perspective. Technische Universiteit Eindhoven. https://doi.org/10.6100/IR756683 DOI: 10.6100/IR756683 Document status and date: Published: 01/01/2013 Document Version: Publisher’s PDF, also known as Version of Record (includes final page, issue and volume numbers) Please check the document version of this publication: • A submitted manuscript is the version of the article upon submission and before peer-review. There can be important differences between the submitted version and the official published version of record. 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Acceptance and Effectiveness of Telecare Services from the End-User Perspective PROEFSCHRIFT ter verkrijging van de graad van doctor aan de Technische Universiteit Eindhoven, op gezag van de rector magnificus prof.dr.ir. C.J. van Duijn, voor een commissie aangewezen door het College voor Promoties, in het openbaar te verdedigen op donderdag 20 juni 2013 om 16:00 uur door Annemie Anna-Maria Georgina Sponselee geboren te Deurne Dit proefschrift is goedgekeurd door de promotiecommissie: voorzitter: prof.dr. A.G.L. Romme 1e promotor: prof.dr. D.G. Bouwhuis 2e promotor: prof.dr. B.A.M. Schouten leden: prof.dr. A. Franco (Université & CHU de NICE Hôpital de Cimiez) prof.dr. L.P. de Witte (UM) prof.dr. W.A. IJsselsteijn prof.dr. J.E.M.H. van Bronswijk adviseur: dr. Ch.G. Willems (Kenniscentrum Gezondheid, Welzijn en Technologie, Saxion Hogescholen) C o n t e n t s 5 Contents Introduction ........................................................................................................................................ 9 Chapter 1 Driving Factors for Telecare Application in Home Care .......................................................... 15 1.1 Inventory of trends and developments .......................................................................... 17 1.2 Social changes .................................................................................................................... 18 1.2.1 Ageing ................................................................................................................... 18 1.2.2 Independent living .............................................................................................. 20 1.2.3 Housing ................................................................................................................. 21 1.2.4 Welfare .................................................................................................................. 22 1.2.5 Care ........................................................................................................................ 23 1.3 Technological developments ........................................................................................... 24 1.3.1 Smart home technology ...................................................................................... 24 1.3.2 The future of smart home and telecare technology ......................................... 34 1.4 Conclusion ......................................................................................................................... 43 Chapter 2 Hindering Factors for Telecare Effectiveness ............................................................................. 51 2.1 Introduction ....................................................................................................................... 53 2.2 Experts defining hindering factors ................................................................................. 54 2.2.1 Method .................................................................................................................. 54 2.2.2 Results ................................................................................................................... 54 2.2.3 Conclusions .......................................................................................................... 56 2.3 Case-study: the IJsselveld project ................................................................................... 56 2.3.1 Method .................................................................................................................. 57 2.3.2 Results ................................................................................................................... 57 2.3.3 Conclusions .......................................................................................................... 58 2.4 Multiple Stakeholders ...................................................................................................... 59 2.4.1 Care Receiver, Caregiver, and Designer ........................................................... 59 2.4.2 Perception Differences on Prevention and Privacy between ............................ Caregivers and Care Receivers .......................................................................... 63 2.4.3 Perception Differences on Requirements between Designers and Care Receivers ...................................................................................................... 66 2.4.4 Perception Differences on Functionality between Designers and Caregivers and Relatives .................................................................................... 70 2.4.5 Analyses of Multidisciplinary Stakeholders' Perceptions .............................. 70 2.5 Gerontechnology: Elderly people interacting with technology .................................. 73 2.5.1 Elderly people’s goals to use technology .......................................................... 73 2.5.2 Convincing aging users ....................................................................................... 75 2.6 Conclusion and discussion .............................................................................................. 76 6 Chapter 3 User Needs Assessment for Smart Home and Telecare Functionalities ................................ 83 3.1 Introduction ....................................................................................................................... 85 3.2 Needs assessment methods ............................................................................................. 86 3.2.1 Workshops ............................................................................................................ 87 3.2.2 Role Play ............................................................................................................... 91 3.2.3 Demonstration Trials ........................................................................................... 93 3.2.4 In-home Experience ............................................................................................. 98 3.3 Comparison of needs assessment methods ................................................................. 100 3.4 Elderly people’s needs in relation to telecare .............................................................. 102 Chapter 4 Acceptance Model for Smart Home and Telecare Technology ............................................. 107 4.1 Acceptance ....................................................................................................................... 109 4.1.1 Technology Acceptance Model ........................................................................ 113 4.1.2 Comments on TAM ........................................................................................... 114 4.2 Introduction of a new Telecare Acceptance and Use Model ..................................... 117 4.2.1 Needs and Dependence