Satisfying the Changing Needs of Our Customers
Satisfying the changing needs of our customers Annual Report and Accounts 2016 We are an energy and services company. Everything we do is focused on satisfying the changing needs of our customers. Group Highlights GROUP FINANCIAL SUMMARY (Year ended 31 December) Group revenue Adjusted operating profit Adjusted earnings Adjusted basic earnings per share (EPS) £27.1bn £1,515m £895m 16.8p 2015: £28.0bn 2015: £1,459m 2015: £863m 2015: 17.2p ▼ 3% ▲ 4% ▲ 4% ▼ 2% Adjusted operating Group net debt Return on average capital Growth revenue cash flow employed (ROACE) £2,686m £3,473m 16% £194m 2015: £2,253m 2015: £4,747m 2015: 12% 2015: £114m ▲ 19% ▼ 27% ▲ 4ppt ▲ 70% Statutory operating Statutory profit/(loss) Net exceptional items Basic earnings per share profit/(loss) for the year attributable after taxation included to shareholders in statutory profit/(loss) £2,486m £1,672m £27m 31.4p 2015: £(857)m 2015: £(747)m 2015: £(1,846)m 2015: (14.9)p ● nm ● nm ● nm ● nm GROUP KEY OPERATIONAL PERFORMANCE INDICATORS Total customer Total customer Total customer Total customer account holdings – account holdings – gas consumption electricity consumption Home Business (mmth) (GWh) 26,196 1, 3 4 8 12,022 144,810 2015: 27,069 2015: 1,396 2015: 12,177 2015: 151,595 ▼ 3% ▼ 3% ▼ 1% ▼ 4% *year end, ‘000s *year end, ‘000s Direct Group headcount1 Total recordable 1 Direct Group headcount excludes contractors, agency injury frequency rate and outsourced staff. 2015 has been restated to include North America DE&P. 36,494 0.98 2015: 39,389 2015: 1.10 ▼ 7% ▼ 11% *year end *per 200,000 hours worked At a Glance Iain Conn Group Chief Executive GOOD FINANCIAL INVESTING IN NEW “We delivered our key objectives PERFORMANCE TECHNOLOGIES AND including improved safety CAPABILITIES performance, better customer service, and more innovative Adjusted operating Enhanced ‘Internet of offerings and solutions, while profit and adjusted Things’ platform, data repositioning the portfolio, earnings both up 4%.
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