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Satisfying the Changing Needs of Our Customers

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Satisfying the Changing Needs of Our Customers Satisfying the changing needs of our customers Annual Report and Accounts 2018 Group Highlights Group Operational Group Financial Summary Performance (Year ended 31 December 2018) Total customer account holdings Group Revenue Return on average capital employed – Consumer (‘000) (ROACE) 2018 25,067 £29.7bn 13% 2017 25,316 2017: £28.0bn 2017: 14% 6% 1ppt Total customer account holdings Adjusted operating profit Statutory operating profit – Business (‘000) 2018 1,209 £1,392m £987m 2017 1,273 2017: £1,247m(1) 2017: £481m(1) 12% 105% Total customer gas consumption Adjusted earnings Statutory profit for the year (mmth) attributable to shareholders Total customer gas consumption 2018 12,465 £631m £183m 2017 11,630 2017: £693m(1) 2017: £328m(1) 9% 44% Total customer electricity Adjusted basic earning per share Statutory basic earning per share consumption (GWh) (EPS) Total customer electricity 2018 130,350 11.2p 3.3p 2017 133,869 2017: 12.5p(1) 2017: 5.9p(1) 10% 44% Direct Group headcount(2) Adjusted operating cash flow Statutory net cash flow Direct Group headcount from operating activities 2018 30,520 2017 33,138 £2,245m £1,934m 2017: £2,069m 2017: £1,840m 9% 5% Total recordable injury frequency Group net debt Net exceptional charge after taxation rate per 200,000 hours worked included in statutory profit Lost time injury frequency rate 2018 1.02† £2,656m £235m 2017 0.98 2017: £2,596m 2017: £476m 2% 51% (1) Restated for adoption of IFRS 15: revenue from contracts with customers. (2) Direct Group headcount excludes contractors, Read more about our Key Performance Indicators agency and outsourced staff. Pages 18 to 19 † We engaged PricewaterhouseCoopers (PwC) Unless otherwise stated, all references to operating profit or loss, taxation, cash flow, earnings and earnings per to undertake a limited assurance engagement over share throughout the Strategic Report are adjusted figures, reconciled to their statutory equivalents in the Group 19 metrics highlighted with the symbol ‘†’ throughout Financial Review on pages 36 to 40. See also notes 2, 4 and 10 to the Financial Statements on pages 132 and 133, the Annual Report and Accounts 2018. See page 238 136 to 143 and 151 and 152, for further details of these adjusted performance measures. In addition see pages 235 or centrica.com/assurance for more details. and 237 for an explanation and reconciliation of other adjusted performance measures used within this document. Group Financial Summary (Year ended 31 December 2018) Group Snapshot Contents Strategic Report The world of energy is changing and, 2 Centrica at a Glance with our chosen businesses, distinctive 4 Chairman’s Statement 8 Group Chief Executive’s Statement propositions and current capabilities, 14 Our Strategy 16 Our Business Model Centrica is well placed to deliver for its 18 Key Performance Indicators customers, shareholders and for society. 20 Business Review 28 Digital Transformation We aim to be a good corporate citizen 30 Centrica Consumer and an employer of choice. 32 Centrica Business 34 Exploration & Production Our areas of focus for growth are Energy Supply, Services, 36 Group Financial Review Connected Home, Distributed Energy & Power, Energy 41 Our Principal Risks and Uncertainties Marketing & Trading. We also have a material Exploration 52 Stakeholder Engagement & Production division. 56 Delivering our Responsible We supply energy and services to over 25 million customer Business Ambitions accounts mainly in the UK, Ireland and North America Governance through strong brands such as British Gas, all supported 66 Directors’ and Corporate by around 15,000 engineers and technicians. We are focused Governance Report on delivering high levels of customer service, engagement 80 Committee Reports and loyalty. 90 Remuneration Report 110 Directors’ and Corporate Governance Technology is increasingly important in the delivery of energy Report – Other Statutory Information and services to our customers. We are developing innovative Financial Statements products, offers and solutions, underpinned by investment 114 Independent Auditors’ Report in technology. In 2017 we announced the creation of a new 124 Group Income Statement venture ‘Centrica Innovations’ to identify, incubate and 125 Group Statement of accelerate new technologies and innovations. Comprehensive Income Group Statement of Changes in Equity At the end of 2017, phase one of Centrica’s repositioning 126 127 Group Balance Sheet was complete. We have simplified our business and portfolio. 128 Group Cash Flow Statement We now have just three divisions – Centrica Consumer, 129 Notes to the Financial Statements Centrica Business and Exploration & Production. Our asset 209 Company Financial Statements portfolio has been materially repositioned. 211 Notes to the Company Financial Statements We have delivered cumulative annual savings of £940 million 220 Gas and Liquids Reserves (Unaudited) since 2015. 2018 exceptional restructuring charge of £170 221 Five Year Summary (Unaudited) million taking total exceptional restructuring costs 2016–18 222 Ofgem Consolidated Segmental to £486 million. We are seeing encouraging signs of progress Statement in our customer-facing businesses. A further £250 million Other Information of savings are expected in 2019 taking cumulative annual 234 Shareholder Information savings relative to 2015 close to the £1.25 billion 2020 target. 235 Additional Information – Explanatory Notes (Unaudited) Read more about Our Strategy 238 Responsible Business Pages 14 to 15 – Performance Measures IBC Glossary Read more about Our Business Model Pages 16 to 17 Explore online Visit our website to find out more: centrica.com/ar18 @centricaplc Centrica plc Annual Report and Accounts 2018 1 Strategic Report Centrica Consumer Centrica UK Home Supplying competitive and reliable energy to residential customers in the UK, and providing innovative services and solutions that help at a Glance to keep their homes warm and working. Ireland Our purpose Supplying competitive and reliable energy and energy services to residential and business customers across Ireland. Providing energy and services North America Home to satisfy the changing needs Supplying competitive and reliable energy and providing home of our customers. services to customers in North America. Connected Home Helping customers get more from their homes, providing automation, energy management and peace of mind through our award-winning range of Hive connected home devices, software and services. Read more about Centrica Consumer on Pages 20 to 23 and 30 to 31 UK Our performance £8,392m Home Breakdown of gross revenue £8,536m UK £8,392m Ireland UK £907m £8,392m Home £8,536m Home Home £827m £8,536m Ireland £907m North America Ireland £2,533m £907m Home £827m Home Home £2,722m £827m North America £2,533m Connected North America£67m £2,533m Home £2,722m Home Home £42m £2,722m Connected £67m Connected £67m Home £42m Home £42m UK £668m Home Breakdown of adjusted £819m operating profit/(loss) UK £668m Ireland UK £44m £668m Home £819m Home Home £47m £819m Ireland £44m North America Ireland £123m £44m Home (1) £47m Home Home £114m £47m North America £123m Connected £(85)mNorth America £123m Home £114m(1) Home £(95)mHome £114m(1) Connected £(85)m Connected £(85)m Home £(95)m Home £(95)m (1) Restated for adoption of IFRS15: Revenue from contracts with customers Key: 2018 Figures 2017 Figures Key: Key: 2018 Figures 2 Centrica plc Annual Report and Accounts 2018 2018 Figures 2017 Figures 2017 Figures Centrica Business Exploration & Production UK Business Spirit Energy Supplying energy and services to a diverse range of business customers Targeting a sustainable, self-financing Exploration & Production in the UK, using a variety of products tailored to meet their differing needs (E&P) business, producing around 50 million barrels of oil and help them more effectively manage their energy consumption and costs. equivalent a year, focused on the North Sea (the UK, the Netherlands, Norway and Denmark). North America Business Supplying competitive and reliable electricity and natural gas and energy Centrica Storage services to retail and wholesale customers across North America. Operating the Rough gas field in the UK North Sea, which has been converted from a storage asset to a producing Distributed Energy & Power asset before decommissioning. Providing industrial and commercial customers with the ability to use energy more intelligently, giving them the tools to generate and manage their energy usage under the Centrica Business Solutions brand. Energy Marketing & Trading Providing risk management and wholesale market access for the Group, building on strong cross-commodity trading capabilities and a global presence in LNG. Central Power Generation Generating power from our 20% interest in eight nuclear power stations in the UK and managing the output from a tolling arrangement with Spalding Power Station. Read more about Centrica Business on Read more about Exploration & Production on Pages 24 to 26 and 32 to 33 Page 27 and pages 34 to 35 UK £1,857m Exploration £2,121m Business Breakdown £1,830m of gross revenue & Production Breakdown £1,744m(2) of gross revenue UK £1,857m Exploration £2,121m North America UK £8,820m £1,857m Exploration £2,121m Business £1,830m & Production £1,744m(2) Business Business £8,158m £1,830m & Production £1,744m(2) North America £8,820m Distributed North£209m America £8,820m Business(1) £8,158m Energy & Power Business£183m £8,158m Distributed £209m Energy Marketing Distributed £5,752m £209m
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