Your Customer Services Officers New Areas

As part of a re-organisation to day management of your • carrying out regular estate within the team, all Customer areas and have responsibility to management checks Services Officers changed their ensure you live in a safe • repairs management patches. The changes came environment and to assist with • letting empty properties into effect on 31st July 2017. tenancy related matters. • tackling anti-social Please check the following lists Examples of some of the work behaviour, including to find out the name of your we undertake include: working in partnership with Customer Service Officer. • arrears management and Community Safety and The Customer Service collecting rents Police officers are responsible for day

Your officer for Barrhead and Thornliebank Julie Stewart Barrhead: Barnes Street; Bellfield Crescent; Centenary Court; Centre Way; Craighead Street; Cross Arthurlie Street; George Street; Henry Street; John Street; Kelburne Street; Main Street; Main Street Sheltered Housing Complex; Mill Road; Northpark Avenue; Robertson Street; Southpark Avenue. Thornliebank: Addison Grove; Eastwood Court; Elizabeth Crescent; Hutcheson Road; Inglestone Avenue; Lochiel Road; Main Street; Northpark Avenue; Robslee Road; Westfield Road; Woodfarm Road. Your officer for Auchenback, Barrhead Centre and Jackie McColl Auchenback: Auchenback Court; Aurs Drive; Aurs Glen; Aurs Road; Braeside Crescent; Braeside Drive; Calder Avenue; Campbell Drive; Clyde Avenue; Craigton Drive; Crebar Drive; Divernia Way; Fenwick Drive; Fingleton Avenue; Killoch Drive; Langton Crescent; Newton Avenue; Rockmount Avenue; Roebank Avenue; Springfield Road; Shanks Avenue; Weir Avenue. Barrhead Centre: Barnes Street; Cogan Street; Connor Road; Gladstone Avenue; Lowndes Court; Saunders Court; Simpson Gardens. Newton Mearns: Clark Place; Culzean Crescent; Gemmell Place; Hill Avenue; McKay Place; Moorhill Crescent; Moorhill Road; Netherplace Crescent; Netherplace Road; Ritchie Place; William Mann Drive; Wilson Avenue. Your officer for Barrhead Centre, Dunterlie, Rankin Way and Neilston Sandra Nelson Barrhead Centre: Carlibar Road; Connor Road; Cross Arthurlie Street; Walton Street. Dunterlie: Crossmill Avenue; Glasgow Road; Stewart Court; Stewart Place; Stewart Street; Tait Avenue; Tower Avenue; Waulkmill Avenue; Waulkmill Way. Rankin Way: Rankin Court. Neilston: Commore Place; Harelaw Avenue; Hillside Road; Kingston Avenue; Main Street; McCulloch Way; Station Road.

Barrhead Housing Association Ltd • T: 0141 881 0638 E: [email protected] • W: www.barrheadha.org KEEP ME! Get involved with your Housing Association... Tenant Scrutiny – an opportunity to participate in what we do Tenant participation can take many forms and we have adopted various methods over the years to get tenants more involved, both formally and informally. This can be from becoming a member, standing for election to our Governing Board to attending our open days and fun days. We always want to go further and give you the power to challenge us on “96% what we are doing and how we of you are satisfied with are doing it. Tenant Scrutiny your opportunities to presents an opportunity for participate tenants to make a real ” difference in how we operate. Whilst we have already you on a range of topics you, as our customers. established a Tenant Scrutiny • How we have performed as Tenant Scrutiny is an Panel, the numbers of the an organisation on an annual approach rather than a process panel are small and do not basis and we think you could help to: represent all of the areas that • How we set out rents in the • Act as a critical friend we work in. We are eager to context of our wider financial • Act as a voice for other increase membership to a commitments tenants group of around 7-10 residents Ultimately all of the above leads • Be tenant led and to continue to look at topics to improving our overall independent that you feel we need to performance and the standards • Improve our overall services improve on. of service that we provide to The Tenant Scrutiny Panel have reviewed and commented on a Want to Help Us? range of matters such as: • How we allocate properties Have you got the time to help us? The Tenant Scrutiny Group • The standard of work we meets three to four times over the course of the year. If you are carry out to properties when interested and want to know more then please contact us for they become empty further information. Contact Lorraine Dallas our Director of • How we provide repair and Customer Services on 0141 881 0638 or email maintenance services to you [email protected]. • How long we take to Panel members will be reimbursed for any out-of-pocket respond to emergency and expenses and we are also looking at a small contribution such non-emergency repairs as a voucher from Asda for members that fully participate. • How we should consult with Further details will be provided to you when you contact us.

Barrhead Housing Association Ltd • T: 0141 881 0638 E: [email protected] • W: www.barrheadha.org