INFORMATION BULLETIN FEBRUARY 2017 CONTENTS Service Page No. Community Resources HMICS – Independent Assurance Review of 1 - 3 Police Scotland – Call Handling Update Report Notices and Licences issued by Community 4 - 13 Resources: 30 September 2016 to 2 February 2017 Development & Housing Services Delegated Items, Appeals and Building Warrants: 14 - 148 26 September 2016 to 24 February 2017 Finance & Resources Delegated Licensing Applications: 18 January 149 - 163 to 2 February 2017 1 of 163 To: INFORMATION BULLETIN On: 24 FEBRUARY 2017 Report by: DIRECTOR OF COMMUNITY RESOURCES Heading: HMICS – INDEPENDENT ASSURANCE REVIEW OF POLICE SCOTLAND – CALL HANDLING UPDATE REPORT 1. Summary 1.1 Her Majesty Inspectorate for Constabulary in Scotland (HMICS) has published a report on the progress made by Police Scotland and the Scottish Police Authority in response to the HMICS Independent Assurance Review of Police Scotland’s Call Handling published in 2015. 1.2 The review into call handling carried out by HMICS in 2015/16 was one of the issues that was reported to the Housing and Community Safety Policy Board on 17 May 2016 that led to the review of governance in Policing. 1.3 The assurance review has been taking place over the past 12 months and has included over 50 visits to call handling facilities across Scotland as well as other scrutiny activity. 1.4 Of the 30 recommendations made in the report, overall progress is noted as being good with 16 recommendations fully discharged and 12 recommendations partly discharged. 1.5 Improvements achieved to date include: • C3 staff continue to be strongly committed to providing a good service to the public and have maintained a high level of engagement with management throughout a period of intensive change and development. • The service the public receive has improved with 999 ‘grade of service’ performance now consistently high at 93% to 97% and 101 ‘grade of service’ ranging from 91% to 100%. 2 of 163 • Police Scotland and the SPA have committed to building improved call handling facilities that focus on customer service, identifying risk and vulnerability and making best use of resources to effectively manage demand. • Governance and programme management have improved significantly, with the required level of change management and quality assurance processes now in place to support the next major steps of the Contact, Command and Control Integration and Remodelling (C3IR) change programme. • ICT systems are now stabilised, with improvements in network infrastructure and the implementation of new technologies. These include a single command and control system and enhanced customer relationship management (CRM) system. Business Continuity planning also remains strong. • A validated workforce planning model is in place to accurately inform staffing levels to meet demand. This includes a staffing model to support the remaining C3IR change programme along with a consistent national approach to training of new staff. • Standardised call handling processes are being developed and implemented, although this work requires to continue apace with greater emphasis on national consistency. • A revised performance management framework has been developed, shifting the over reliance on previous ‘grade of service’ measures to a more balanced set of indicators. 2. Recommendations 2.1 For Members’ information. 3. Background 3.1 HM Inspectorate for Constabulary in Scotland (HMICS) is established under the Police and Fire Reform (Scotland) Act 2012 and has wide ranging powers to look into the ‘state, effectiveness and efficiency’ of both the Police Service of Scotland (Police Scotland) and the Scottish Police Authority (SPA). 3.2 The initial review was presented to the Housing and Community Safety Policy Board as part of the Review of governance in Policing on 17 May 2016. 3.3 Progress on the actions from the initial report has been deemed to be ‘good’ by HMICS. 3.4 The report details all 30 recommendations and states the evidence, anticipated outcome and status to show progress to date. 3 of 163 Implications of the Report 1. Financial – none 2. HR & Organisational Development – none 3. Community Planning Community Care, Health & Well-being – As a key partner in the Renfrewshire Community Safety partnership, call handling has a direct impact of the wellbeing for the residents of Renfrewshire. Greener – none 4. Legal – none 5. Property/Assets - none 6. Information Technology - none 7. Equality & Human Rights - There are no impacts on equality and human rights as part of this paper. 8. Health & Safety – none 9. Procurement – none 10. Risk – none 11. Privacy Impact - none List of Background Papers - NONE Author: Oliver Reid, Head of Public Protection e-mail: [email protected] 4 of 163 To: Information Bulletin On: February 2017 Report by: Director of Community Resources Heading: NOTICES AND LICENCES ISSUED BY COMMUNITY RESOURCES: 30 SEPTEMBER 2016 TO 02 FEBRUARY 2017 1. Summary 1.1 The Notices and Licences issued by Community Resources are listed in Appendix 1 to Appendix 7 attached hereto. 2. Recommendations 2.1 For Members’ information only. 3. Background 3.1 Listed below are the Notices and Licences issued and appended hereto:- Appendix Title Contact Officer Environmental Protection Act, 1990 - Part III: Section 80 Statutory Nuisance - Abatement Notice and Prevention of Damage by Pests Act 1949: Appendix 1 Colin Hunter Section 4 – Destruction of Vermin Notice and Control of Pollution Act 1974: Section 60 - Construction Site Noise. Building (Scotland) Act 2003: Section 28 Defective Building Notice and Appendix 2 Colin Hunter Housing (Scotland) Act 1987: Section 114 – Closing Orders. Food Hygiene (Scotland) Regulations 2006: Hygiene Appendix 3 Improvement Notices and Robert Marshall Remedial Action Notices. Food Hygiene (Scotland) Regulations 2006: Voluntary Appendix 4 Robert Marshall Closure of Premises. Health & Safety at Work Etc Act 1974: Health & Safety Appendix 5 Robert Marshall Improvement and Prohibition Notices. 1 5 of 163 Appendix Title Contact Officer Civic Government (Scotland) Act 1982, Section 39 Street Appendix 6 Robert Marshall Trader(s) Licence(s): Certificates of Compliance. Antisocial Behaviour Etc. (Scotland) Act, 2004 – Part 5: Noise Notices Issued and Wardens Fixed Penalty Notices: Appendix 7 Carolanne Robertson Environmental Protection Act 1990, Dog Fouling Scotland Act 2003 and The Smoking, Health and Social Care (Scotland) Act 2005 & Environment Act 1995. Trading Standards & Licensing: Formal Warning Letters Appendix 8 Faye Wilson Issued. 2 6 of 163 APPENDIX 1 ENVIRONMENTAL PROTECTION ACT, 1990 PART III SECTION 80, STATUTORY NUISANCE - ABATEMENT NOTICE DATE OF REF NO ADDRESS NUISANCE NOTICE EI/14/16 10/11/16 33 Causeyside Street, Paisley Leaking sewage pipe EI/15/16 10/11/16 33 Causeyside Street, Paisley Leaking sewage pipe EI/16/16 10/11/16 33 Causeyside Street, Paisley Leaking sewage pipe Water penetration form EI/17/16 15/12/16 42 Paisley Road, Renfrew defective plumbing PREVENTION OF DAMAGE BY PESTS ACT 1949 SECTION 4 – DESTRUCTION OF VERMIN NOTICE DATE OF REF NO ADDRESS REASON NOTICE NIL RETURN CONTROL OF POLLUTION ACT 1974 SECTION 60 – CONSTRUCTION SITE NOISE DATE OF REF NO ADDRESS REASON NOTICE NIL RETURN The contact officer is Colin Hunter 3 7 of 163 APPENDIX 2 BUILDING (SCOTLAND) ACT 2003 SECTION 28 – DEFECTIVE BUILDING NOTICE DATE OF REF NO ADDRESS REASON NOTICE NIL RETURN HOUSING (SCOTLAND) ACT 1987 SECTION 114 – CLOSING ORDERS DATE OF REF NO ADDRESS REASON NOTICE NIL RETURN The contact officer is Colin Hunter 4 8 of 163 APPENDIX 3 FOOD HYGIENE (SCOTLAND) REGULATIONS 2006 HYGIENE IMPROVEMENT NOTICES DATE BRIEF DETAILS OF NAME & ADDRESS ISSUED CONTRAVENTION Sterling Care Homes Ltd, Nightingale house, 5 Lack of wash hand basin in 07/11/16 Mansionhouse Road, PA1 3RG kitchen Freya's Snack House, 11 Erskine Square, Hillington Lack of facilities for cleaning 08/11/16 Park, G52 4BJ and disinfection Lack of facilities for cleaning 10/11/16 Day Today, 39 Caledonia street, Paisley, PH3 2JJ and disinfection Lack of hot water at wash 10/11/16 Day Today, 39 Caledonia street, Paisley, PH3 2JJ hand basin Moon River, 16D Broomlands Street, Paisley, PA1 11/11/16 Training 2LU 25/11/16 Day Today, 61 High St, Paisley, PA1 2AS No hot water at the sink 07/12/16 Wok 'n' Go, 4 New Street, Paisley, PA1 1XY Training FOOD HYGIENE (SCOTLAND) REGULATIONS 2006 REMEDIAL ACTION NOTICES DATE BRIEF DETAILS OF NAME & ADDRESS ISSUED CONTRAVENTION 20/10/16 Wok 'n' Go, 4 New Street, Paisley Cross contamination issues 14/11/16 Wok 'n' Go, 4 New Street, Paisley Cross contamination issues 17/11/16 Henderson Meats, Unit 2 Bargarran Square, Erskine Cross contamination issues 22/11/16 Punjabi Junction, 14 Thorn Brae Johnstone Cross contamination issues 01/12/16 Maple Corner, 2 Quarrelton Road, Johnstone Cross contamination issues Poor standard of cleanliness, no cross 13/12/16 Pineapple, 61 Causeyside Street, Paisley contamination procedures, not registered Inchinnan Post Office, 22 Old Greenock Road, 31/01/17 Cross contamination issues Inchinnan The contact officer is Robert Marshall 5 9 of 163 APPENDIX 4 FOOD HYGIENE (SCOTLAND) REGULATIONS 2006 VOLUNTARY CLOSURE OF PREMISES DATE BRIEF DETAILS OF NAME & ADDRESS ISSUED CONTRAVENTION Unregistered, no training, Taste of China, Unit 49 Paisley Food Court, Paisley cross contamination, no 18/10/16 Shopping Centre, 23 High Street, Paisley food safety management system, no disinfectant Double Dutch Snax trading at Middleton Road, Poor hygiene, cross