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Relationship with Person-Organization Fit and Turnover Intention

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Relationship with Person-Organization Fit and Turnover Intention Iowa State University Capstones, Theses and Graduate Theses and Dissertations Dissertations 2015 Organizational culture and personality type: relationship with person-organization fit nda turnover intention Ryan Giffen Iowa State University Follow this and additional works at: https://lib.dr.iastate.edu/etd Part of the Business Commons Recommended Citation Giffen, Ryan, "Organizational culture and personality type: relationship with person-organization fit nda turnover intention" (2015). Graduate Theses and Dissertations. 14387. https://lib.dr.iastate.edu/etd/14387 This Dissertation is brought to you for free and open access by the Iowa State University Capstones, Theses and Dissertations at Iowa State University Digital Repository. It has been accepted for inclusion in Graduate Theses and Dissertations by an authorized administrator of Iowa State University Digital Repository. For more information, please contact [email protected]. Organizational culture and personality type: Relationship with person-organization fit and turnover intention by Ryan Giffen A dissertation submitted to the graduate faculty in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY Major: Hospitality Management Program of Study Committee: Susan W. Arendt, Major Professor Robert H. Bosselman Eric A. Brown Jessica L. Hurst Stephen G. Sapp Iowa State University Ames, Iowa 2015 Copyright © Ryan Giffen, 2015. All rights reserved. ii DEDICATION This dissertation is dedicated to those teachers who have always believed in me: Your act of dedication and selflessness live within me and aspire my students for a better tomorrow. iii TABLE OF CONTENTS LIST OF TABLES ......................................................................................................................... vi LIST OF FIGURES ....................................................................................................................... ix ACKNOWLEDGMENTS .............................................................................................................. x ABSTRACT .................................................................................................................................. xii CHAPTER 1: INTRODUCTION ................................................................................................... 1 Background ................................................................................................................................ 1 Purpose and Research Questions ............................................................................................... 3 Significance of the Study ........................................................................................................... 4 Definition of Terms.................................................................................................................... 5 Summary .................................................................................................................................... 7 References .................................................................................................................................. 7 CHAPTER 2: REVIEW OF LITERATURE ................................................................................ 11 Organizational Culture ............................................................................................................. 11 Hospitality Culture .............................................................................................................. 13 Person-Organization Fit ...................................................................................................... 16 Organizational Culture and PO Fit Instruments.................................................................. 17 PO Fit and Turnover Intention ................................................................................................. 20 Communication and Personality .............................................................................................. 24 Communication ................................................................................................................... 24 Personality........................................................................................................................... 25 Employee Demographic Characteristics and Turnover Intention ............................................ 29 Summary .................................................................................................................................. 29 References ................................................................................................................................ 31 CHAPTER 3: METHODOLOGY ................................................................................................ 36 Introduction .............................................................................................................................. 36 Use of Human Subjects ............................................................................................................ 37 Research Design....................................................................................................................... 38 Sample Selection ...................................................................................................................... 38 Instrument and Measurements ................................................................................................. 39 Section 1: Hospitality Culture Scale (HCS)........................................................................ 40 HCS content. .................................................................................................................. 40 HCS reliability ............................................................................................................... 41 HCS scale strategy and configuration ............................................................................ 42 Section 2: Person-Organization Fit Scale and Turnover Intention Scale ........................... 43 PO Fit scale .................................................................................................................... 43 PO Fit content ................................................................................................................ 43 PO Fit reliability ............................................................................................................ 44 Turnover Intention Scale (TIS-6) ................................................................................... 44 iv TIS-6 content ................................................................................................................. 44 TIS-6 reliability .............................................................................................................. 44 Section 3: Strength Deployment Inventory......................................................................... 45 SDI content .................................................................................................................... 45 SDI reliability................................................................................................................. 46 SDI scale strategy and configuration ............................................................................. 47 Section 4: Demographics .................................................................................................... 48 Pilot Test .................................................................................................................................. 49 Data Collection ........................................................................................................................ 49 Data Analysis ........................................................................................................................... 51 Summary .................................................................................................................................. 55 References ................................................................................................................................ 55 CHAPTER 4: RESULTS AND DISCUSSION ............................................................................ 61 Description of Sample .............................................................................................................. 61 Demographic Profile of Participants ........................................................................................ 62 Descriptive Data for Questionnaire Scales .............................................................................. 66 Mean Ratings of Hotel Organizational Culture .................................................................. 66 Mean Ratings of Personality Types .................................................................................... 69 Mean Ratings of Person-Organization Fit .......................................................................... 72 Mean Ratings of Turnover Intention................................................................................... 73 Research Questions and Hypotheses Explored ........................................................................ 75 Hotel Organizational Culture and Employee Personality Type .......................................... 76 Hotel Organizational Culture and PO Fit............................................................................ 81 Employee Personality
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