Customer Handbook 2020
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Building Procedures and Safety Guide PROPERTY SPECIFIC INFORMATION EP 2 Welcome To Promenade On behalf of building ownership and our entire building staff, we extend a warm welcome to Promenade. We are delighted to have you as our customer and will do everything possible to make your tenancy enjoyable and rewarding. This guide is intended to be a resource for the various services and amenities that are offered at Promenade, as well as the general operating procedures in place at Promenade. Communication is the most crucial element in implementing the policies and procedures in this guide. To ensure effective communication, Cousins Properties requests that you designate a “customer representative” to be the contact between your company and the management office staff. Your customer representative will be responsible for making requests or reporting problems as well as conveying important information from our office to your employees. Please call us with specific questions regarding the information in this guide. We look forward to a long and enjoyable partnership with you. EP 3 BUILDING INFORMATION OWNERSHIP 1230 Peachtree Associates, LLC c/o Cousins Properties Incorporated CUSTOMER SERVICE CENTER / MANAGEMENT OFFICE Cousins Properties Incorporated 1230 Peachtree St., NE Suite G30 Atlanta, GA 30309 Phone: (404) 607-6700 Fax: (404) 607-6797 Management Office Business Hours: 8 a.m. - 5p.m., Mon. - Fri. Customer Service Center Hours: 24 hours a day, 7 days a week Promenade offers a variety of services and conveniences. Please direct all requests and questions concerning the building to the management office at the above number. Engineers are on call 24 hours a day, seven days a week, for building emergencies. MANAGEMENT CONTACT(S) Constance Hodges Property Manager Phone: (404) 607-6784 Email: [email protected] Sarah Schrampfer Assistant Property Manager Phone: (404) 607-6794 Email: [email protected] LEASING CONTACT(S) Jeff Dils Leasing Associate Phone: (404) 407-7302 Fax: (404) 607-6797 Email: [email protected] EP 4 IMPORTANT NUMBERS TO KNOW All Emergencies 911 Management Office (404) 607-6700 After Hours Building Emergency Number (404) 607-6700 Security Office (404) 607-6787 Local Police Department (404) 658-6666 Police Department (Emergency) 911 Fire Department (404) 853-7000 Area Hospital Piedmont Hospital (404) 605-5000 Water Company City of Atlanta Water (404) 658-6500 Electric Company Georgia Power (404) 506-6526 Gas Company Atlanta Gas Light Co. (770) 994-1946 RENTAL REMITTANCE Rent should be paid by the first day of each calendar month during the term of the lease. Please pick one of the following payment delivery methods: CHECK ADDRESS: COURIER/OVERNIGHT ADDRESS: 1230 Peachtree Associates, LLC. Bank of America Lockbox Service PO Box 744667 Lockbox 744667 Atlanta, GA 30384-4667 6000 Feldwood Road College Park, GA 30349 ELECTRONIC PAYMENT INSTRUCTIONS: Account # 4451277954 ACH Routing Number: 111 000 012 Wire Routing Number: 026 009 593 Swift Code (International Wires) BOFAUS3N Wire Bank Address: Charlotte, NC Account Name: 1230 Peachtree Associates LLC Remittance information must be emailed to: [email protected] EP 5 DELIVERIES All large deliveries must be scheduled in advance through the management office. BUILDING’S MAILING/SHIPPING INFORMATION Your mailing address is: Your Firm Name (or individual name) 1230 Peachtree Street, NE Your Suite Number Atlanta, GA 30309 AMENITIES The following shops/services are available on the premises during business hours: Collision on Wheels Minor Auto Body Repair Parking Deck - Level 12 Express Mail Service US Mail, Fed Ex, UPS Promenade Level-Mailroom A. Lehman Harris, DDS,PC Full Service Dentistry Suite 2475 The Bean Counter Seattle’s Best Coffee Garden Lobby Page One News Newsstand/SundryHouse Shop Garden Lobby Office Automotive Oil Change, Tune-Up, etc Parking Deck - Level 12 Bistro 1230 Fullation Service Restaurant Garden Level Lanier Parking Parking Garage Parking Deck – Level 6 PressBox Atlanta Dry Cleaning and Laundry Parking Deck-Level 7 AES Auto Detail AutoService Detailing Parking Deck - Level 1 Stork Parking Expectant Mother Parking Parking Deck - Level 5 MIDTOWN AREA SHOPS/SERVICES FINANCIAL INSTITUTIONS Wells Fargo 999 Peachtree Street, NE 404-865-3010 Georgia Federal 1447 Peachtree Street, NE 404-898-1710 Bank of America 1088 Peachtree Street, NE 404-870-3040 SunTrust Colony Square Mall 404-870-3140 EP 6 FLORISTS Lilly’s Floral Boutique Colony Square Mall 404-892-0047 HOTELS Loews 1065 Peachtree Street, NE 404-745-5000 W Hotel – Colony Square 188 14th Street, NE 404-892-6000 Fairfield Inn (Midtown) 1470 Spring Street, NW 404-872-5821 Marriott Midtown Suites 35 14th Street, NE 404-876-8888 Courtyard by Marriott 1132 Techwood Drive, NW 404-607-1112 Four(Midtown) Seasons (The Grand) 75 14th Street, NE 404-881-9898 RitzHotel Carlton – Atlanta 181 Peachtree Street, NE 404-659-0400 Wyndham Hotel (Midtown) 125 10th Street, NE 404-873-4800 Westin Peachtree Plaza Peachtree at International 404-659-1400 LIBRARIES Atlanta Fulton County 1315 Peachtree Street, NE 404-872-8630 Library OFFICE SUPPLIES Office Depot 14th and Techwood 404-724-0584 Office Max 3183 Peachtree Road, NE 404-266-2552 RESTAURANTS Chick-fil-A Colony Square Mall 404-874-8065 Front Page News 1104 Crescent Avenue 404-897-3500 Oceanaire 1100 Peachtree Street, NE 404-475-2277 Park 75 75 14th Street, NW (Four 404-253-3840 Seasons) Ri Ra Irish Pub 1080 Peachtree Street 404-477-1700 (Corner of Crescent and 12th) Shout 1197 Peachtree Street, NE 404-846-2000 (Colony Square) South City Kitchen 1144 Crescent Avenue 404-873-7358 Table 1280 1280 Peachtree Street, NE 404-897-1280 Tamarind Seed 1197 Peachtree Street, NE 404-873-4888 Tap 1180 Peachtree Street, NE 404-347-2220 Tin Lizzy’s 1136 Crescent Avenue 404-537-5063 Veni Vidi Vici One Atlantic Center 404-875-8424 EP 7 GENERAL INFORMATION EP 8 PLEASE NOTE THAT THIS PORTION OF THIS GUIDE WAS DESIGNED TO PROVIDE YOU WITH GENERAL INFORMATION ABOUT BUILDING SERVICES AND OPERATIONS. IN THE EVENT OF A CONFLICT BETWEEN THE INFORMATION CONTAINED IN THIS GUIDE AND THE SPECIFIC TERMS OF YOUR LEASE, THE TERMS OF YOUR LEASE SHALL SUPERSEDE THIS GUIDE. BUILDING SERVICES AND OPERATIONS Providing excellent service to you is our primary goal. Through frequent inspection of the property and careful management of the building's resources and personnel, our intent is to promptly and courteously respond to your needs and operate the building in a manner that exceeds your expectations. Therefore, we request your assistance by notifying us of any situation or condition that you feel requires attention. BUILDING MAINTENANCE A service request may be submitted by: 1. Contacting the Customer Service Center / Management Office at 404-607-6700 2. Creating a Request in our Commercial Café web based program. Training on the program will be provided once the customer representative has been identified. Once a service request has been received, the management staff will address the problem as soon as possible. If the situation warrants external assistance, the management staff will obtain pricing approval prior to performing the work and send an invoice for the completed service request. Please direct all service requests to the customer service center / management office or through the Customer Café program rather than maintenance personnel. This procedure helps the management staff keep track of your requests and ensure that they are resolved in a timely fashion. HVAC Heating, Ventilation and Air Conditioning (HVAC) systems in the building typically operate Monday through Friday from 8:00 am – 6:00 pm, Saturday upon request from 8:00 am – 1:00 pm. If at any time during working hours you desire adjustment to the temperature within your suite, contact the management office for assistance or create a request. To avoid damage and minimize delays, please do not adjust thermostats. In addition, we suggest that you keep blinds closed when in direct sunlight. Keeping blinds closed at night and over the weekend will help maintain a more constant temperature in your suite. HVAC services after business hours are available upon request and can be scheduled by contacting the management office. There will be a charge for after-hours HVAC service. EP 9 LIGHTING/ELECTRICITY After hours lights can be scheduled upon request by contacting the management office. There will be no charge for after-hours lights. The electric current may not be used for space heaters unless written permission to do so has first been obtained by Customer or its representatives in writing, and at an agreed cost to Customer. SIGNS, LETTERING AND NOTICES All signage being displayed outside your suite must be coordinated through the management office. If you wish to display a sign or notice in any public area of the building, prior written approval from the management office is required. CUSTOMER FUNCTIONS AND GUIDELINES If you are planning a function (e.g., party, reception), please notify the management office at least two weeks in advance. The management office maintains certain policies and procedures that assist in coordinating events and limiting liability of the building. The management office may ask for the following: date and time of event, number of guests, presence of alcohol, parking requirements, overtime HVAC requirements, service elevator use, janitorial needs, electrical requirements (for sound equipment), security requirements, and certificates of insurance. A function may not be held in the common areas or on the building grounds without prior management approval. TRASH REMOVAL Normal building trash removal is provided as a standard building service. Large-scale debris, such as that following construction or minor renovations is your responsibility as the tenant. For disposal of debris and boxes, please contact the management office. In addition, you as the tenant are responsible for the removal of all medical, infectious or hazardous waste from the premises, including any needles, syringes and other articles or substances classified as medical, infectious or hazardous waste by law.