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2020/21 Annual Business Plan

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2020/21 Annual Business Plan Approved by Halifax Regional Council February 25, 2020 Approved by the Halifax Water Board January 30, 2020 HALIFAX WATER 2020/21 Annual Business Plan Glossary AMI Advanced Meter Infrastructure AM Asset Management AMP Asset Management Plan BPF Biosolids Processing Facility CBS Corporate Balanced Scorecard CCC Capital Cost Contribution DES District Energy System DOE Department of Energy E&IS Engineering & Information Services EMAP Energy Management Action Plan EMS Environmental Management System ERM Enterprise Risk Management ERP Enterprise Resource Planning GIS Geographic Information System H2O Help to Others (Program) HHSP Halifax Harbour Solutions Plant HRM Halifax Regional Municipality HRWC Halifax Regional Water Commission I&I Inflow and Infiltration IFRS International Financial Reporting Standards IRP Integrated Resource Plan IS Information Services IT Information Technology NOM Natural Organic Matter NSE Nova Scotia Environment NSERC Natural Sciences and Engineering Research Council NSPI Nova Scotia Power Incorporated NSUARB Nova Scotia Utility and Review Board OI Organizational Indicator RDC Regional Development Charge RDII Rain Derived Inflow and Infiltration RF Radio Frequency SCADA Supervisory Control and Data Acquisition SSES Sanitary Sewer Evaluation Survey UV Ultraviolet WRWIP West Region Wastewater Infrastructure Plan WSER Wastewater System Effluent Regulations WSP Water Supply Plant WWTF Wastewater Treatment Facility 1 HALIFAX WATER 2020/21 Annual Business Plan Table of Contents 1. INTRODUCTION ............................................................................................................................................ 4 2. EXECUTIVE SUMMARY .............................................................................................................................. 5 3. SERVICE OVERVIEW .................................................................................................................................13 3.1 Water Services ..................................................................................................................................13 3.2 Wastewater/Stormwater Services ...........................................................................................14 3.2.1 Wastewater Services .........................................................................................................15 3.2.2 Stormwater Services ..........................................................................................................16 3.3 Engineering and Information Services ...................................................................................16 3.4 Regulatory Services ........................................................................................................................17 3.5 Corporate Services ..........................................................................................................................20 3.6 Administration .................................................................................................................................22 4. BUDGET SUMMARY ..................................................................................................................................22 4.1 Capital ..................................................................................................................................................22 4.2 Operations ..........................................................................................................................................30 4.3 Cost Containment ............................................................................................................................35 5. STRATEGIC INITIATIVES ........................................................................................................................36 5.1 Customer Service Enhancements ..............................................................................................36 5.2 Advanced Metering Infrastructure ...........................................................................................36 5.3 Information Technology Strategic Plan ..................................................................................37 5.4 Wet Weather Management ..........................................................................................................39 5.5 Resource Recovery .........................................................................................................................46 2 HALIFAX WATER 2020/21 Annual Business Plan 5.6 Environmental Management System Expansion ................................................................47 5.7 Energy Management and GHG Reduction ..............................................................................48 5.8 Water Quality Master Plan ..........................................................................................................50 5.9 Lead Service Line Replacement Program ..............................................................................52 5.10 Safety and Security Program.......................................................................................................54 5.11 Compliance Plan ..............................................................................................................................56 5.12 Asset Management ..........................................................................................................................58 5.13 Integrated Resource Plan .............................................................................................................59 5.14 Enterprise Risk Management .....................................................................................................60 5.15 Regional Development Charge ...................................................................................................61 5.16 Talent Management ........................................................................................................................62 5.17 Employee Satisfaction ...................................................................................................................63 6. PERFORMANCE MEASUREMENT ........................................................................................................63 APPENDICIES A. Mission, Vision & Values B. Organizational Structure C. 2020/21 Capital Budget D. 2020/21 Operating Budget 3 HALIFAX WATER 2020/21 Annual Business Plan 1. INTRODUCTION January 1, 2020 marks 75 years of service for Halifax Water. Halifax Water has grown from the Halifax Public Service Commission established in 1945 to provide water service to the city of Halifax; to an integrated water, wastewater and stormwater utility serving 105,000 customers and an estimated population of 370,000. Halifax Water has ambitious plans for continued innovation and improvement in 2020/21. Figure 1 – Halifax Water Mission Graphic Safely, and in a way that protects the environment and our assets To our Providing customers and world class our service environment Our People Halifax Water’s mission is to provide world class services for our customers and our environment; and the vision of how this will be accomplished is threefold: 1. We will provide our customers with high quality water, wastewater and stormwater service. 2. Through the adoption of best practices, we will place the highest value on public health, customer service, fiscal responsibility, workplace safety and security, asset management, regulatory compliance and stewardship of the environment. 3. We will fully engage employees through teamwork, innovation and professional development. The organizational values were developed by employees working on Civility and Respect in the Workplace, and were accepted by the Halifax Water Board in December 2019. The vision, mission and values are shown in Appendix A. Halifax Water has well established strategies that guide development of business plans, capital and operating budgets; and rate: The 2019 Integrated Resource Plan (IRP), the Debt Strategy, and Cost of Service Manual (COSM). Halifax Water is working on a strategy to increase the level of capital expenditures to eventually reach the level recommended by the IRP to address the strategic drivers of asset renewal, growth, and regulatory compliance. Of the three strategic drivers included in the 4 HALIFAX WATER 2020/21 Annual Business Plan IRP, asset renewal will present the greatest challenge recognizing the backlog of investments in relation to the replacement of aging infrastructure. With thirteen years of experience operating as a “one water” utility delivering integrated water, wastewater and stormwater service, Halifax Water is well positioned to continue its tradition of stewardship. Halifax Water delivers service through five departments; Water Services; Wastewater and Stormwater Services; Corporate Services, Engineering and Information Services; and Regulatory Services, with Administration led by the General Manager, who is responsible for overall administration of the utility. The organization structure is detailed within Section 3 and illustrated in Appendix B. The 2020/21 fiscal year is the first year of the Five-Year Business Plan approved by the Halifax Water Board in January, 2020. 2. EXECUTIVE SUMMARY Halifax Water develops both long-term and short-term business plans for the approval of the Commission Board. The 2020/21 Annual Business Plan reflects the strategic direction in the Five-Year Business Plan (2020/21 – 2024/25)
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