Strategy for Development of Tourism Destination Karavanke/Karawanken
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Strategy For Development Of Tourism Destination Karavanke/Karawanken April 2020 Alpe Adria Karavanke I Karawanken Client: BSC, poslovno podporni center d.o.o., Kranj C. Staneta Žagarja 37, 4000 Kranj, Slovenia Subject: Strategy For Development Of Tourism Destination Karavanke/Karawanken Contract: Pogodba za pripravo strategije turističnega razvoja in akcijski načrt območja Karavank v sklopu projekta Alpe Adria Karavanke/Karawanken Consultant: Zavod tovarna trajnostnega turizma, GoodPlace: Jana Apih, Jan Klavora, Teja Korošec, Nea Culpa marketing agency: Neja Petek, Petra Goneli, K&Z, Svetovanje za razvoj d.o.o.: Slavka Zupan, Mag. Claudia L. Pertl Document version: April 2020 Strategy is a result of the Alpe Adria Karavanke/Karawanken project, which is implemented within the Cooperation Programme Interreg V-A Slovenia-Austria and is co-financed by the European Regional Development Fund. The main purpose of the project is the development of tourist offers in the Karavanke area. The leading partner of the project is the Regional Development Agency of Gorenjska, BSC Kranj. 2 Strategy For Development Of Tourism Destination Karavanke/Karawanken Alpe Adria Karavanke I Karawanken INDEX INDEX ....................................................................................................................................................... 3 1 ANALYSIS ............................................................................................................................................. 4 1.1 METHODOLOGY ............................................................................................................... 4 1.2 DESKTOP ANALYSIS........................................................................................................ 5 1.3 INTERVIEWS .................................................................................................................... 7 1.4 FINDINGS AND RECOMMENDATIONS ............................................................................. 8 2 STRATEGIC ORIENTATION .............................................................................................................. 18 2.1 SWOT FOR KARAVANKE DESTINATION ........................................................................... 18 2.2 MISSION, VISION AND STRATEGIC GOALS ...................................................................... 19 3 TOURISM DEVELOPMENT STRATEGY ............................................................................................ 20 3.1. A. Management ............................................................................................................ 21 3.2 B. Product development ............................................................................................... 35 3.3 C. Promotion ................................................................................................................ 73 4 CONCLUSION ................................................................................................................................. 96 3 Strategy For Development Of Tourism Destination Karavanke/Karawanken Alpe Adria Karavanke I Karawanken 1 ANALYSIS 1.1 METHODOLOGY The following sequence of tasks was agreed upon for this paper: • coordinating the design of consultancy services with the customer (expectations, past planning and development measures, concrete objectives and tasks), • reviewing existing project ideas and feasibility studies, • compiling an overview of existing target groups, markets, developments and trends (demand, market potential, market attractiveness), • analysis of existing project documents, • extended feasibility studies, In addition, • there is an emphasis on cooperating with external service providers & project, • during the design of the interview settings and the determination of strategic interview objectives: content, questionnaires, methods and consolidation of results. Existing data & studies that have already been completed during the course of the project will be used as a basis. These documents will be provided by the customers. Interviews To receive as comprehensive a picture of tourism in the region as possible, 20 interviews with representatives of a range of highly diverse tourism sectors were conducted in Austria and Slovenia (destination management, daytrips & excursions, accommodation providers). A qualitative approach using guideline-based interviews was chosen for data gathering. This approach was selected to ensure that the tourism region under investigation would be assessed "from the inside", i.e. from the perspective of the persons acting within the system, thus providing an implementation-orientated, practical viewpoint. As a next step, the data collected during the interviews was incorporated into the existing data, and studies that were previously completed as part of the project were integrated into the final strategy paper and completed with relevant statistical key indicators. 4 Strategy For Development Of Tourism Destination Karavanke/Karawanken Alpe Adria Karavanke I Karawanken 1.2 DESKTOP ANALYSIS ABOUT KARAVANKE – short summary of the analysis of tourism infrastructure and product development with key findings The 120 km long Karavanke mountains present one of the longest mountain ridges in Europe. They are situated between the urban and tourist centres of Gorenjska and Koroška regions in Slovenia on the south side, and the Austrian Carinthia on the north side. This document focuses on the Western Karavanke area, which is also the area of the Alpe Adria Karavanke / Karawanken project. The tourist offer of the Western Karavanke is mostly tied to well-preserved natural and cultural heritage. Its diverse alpine landscape is characterized by steep slopes, scenic mountain peaks, lush forests, valleys, gorges, rich flora and fauna, lake and waterfalls. A significant proportion of the territory is protected under NATURA 2000 or other nature protection networks. The western Karavanke mountains offer splendid views of both the Drava basin and Sava Valley, the Julian Alps, the Kamnik-Savinja Alps, and the more remote mountain ranges such as Ziljan Alps. Beautiful vistas can also be admired from the valleys, where green meadows are contrasted by steep rocky slopes. When developing the tourist offer in the Western Karavanke, viewpoints should therefore be emphasized and integrated in route planning, sightseeing and site promotion. The cultural and historical heritage of the Western Karavanke is represented not only by religious objects, castles, museums, archaeological sites, and town centres, but also by rich intangible heritage such as customs and traditions, traditional crafts and events, and oral traditions, which also present an important part of the region's tourism offer. Tourist accommodation in the Western Karavanke urban and tourist areas mostly consists of hotels, guesthouses, private rooms and apartments, while mountain areas mainly offer accommodation in huts and lodges. Only a few of accommodation facilities are specialized for hikers or cyclists. 5 Strategy For Development Of Tourism Destination Karavanke/Karawanken Alpe Adria Karavanke I Karawanken The destination of Western Karavanke does not have a regional tourism organization to carry out the development, promotion and marketing functions. There are two regional tourism organizations operating on the Austrian side – in the Villach region and in the Carnica region in Rosental. They are responsible for the development and promotion of the wider area of Southern Carinthia. At individual micro destinations, there are a total of seven tourist offices available to inform visitors about the offer. Most of them are located in municipal centres. On the Slovenian side, regional level of organization is only present in the Julian Alps, while the Regional Development Agency of Gorenjska region is working on projects of general development in the Karavanke area. Destinations with more developed tourist sectors (Kranjska Gora, Radovljica, Žirovnica) have local tourism organizations, which manage tourist information offices. Above all, these organizations perform promotional and marketing activities, while their development function is weaker. In destinations without local tourism organizations (Jesenice, Jezersko, Tržič), local tourist information centres carry out informational and promotional activities. In total, there are currently 19 tourist information centres in the Western Karavanke. During low season, many of them operate on limited hours, or are even temporarily closed. Moreover, since some tourist centres are not marked well, visitors often have trouble locating them. In the Western Karavanke, there are approximately 340 km of marked hiking trails with access to mountain huts and shelters. The web of trails includes easy, demanding and very demanding hiking trails. Hiking in the Western Karavanke is therefore appropriate for a wide range of visitors, from highly trained athletes to families with small children. Visitors can hike alone or hire a guide. In Slovenia, hiking trails are marked and maintained by different local hiking clubs. Trails are marked with red signposts and markings of white dot surrounded with a red circle. Hiking trails in Austria are marked with yellow signposts. Financing the maintenance of hiking infrastructure presents a big challenge on both sides of the border. In addition to individual hiking trails, there are various well-marked long-distance hiking routes that connect different trails. Long-distance hiking routes that run