A REPORT BY THE DELOITTE CENTER FOR GOVERNMENT INSIGHTS
Designing future government jobs A vision for how to optimize human and technological potential About the authors Contacts
Sean Morris WILLIAM D. EGGERS is executive director of the Deloitte Center for Government Insights and author of nine books, including Federal Human Capital leader Delivering on Digital: The Innovators and Technologies That Are Transforming Government. His commentary has appeared in Deloitte Consulting LLP dozens of major media outlets including the New York Times, the Wall Street Journal, and the Washington Post. He can be +1 571 814 7640 reached at [email protected] or on Twitter @wdeggers. [email protected]
AMRITA DATAR is a researcher with the Deloitte Center for Government Insights. Her research focuses on emerging trends David Parent at the intersection of technology, business, and society and their influence on the public sector. Her previous publications Principal, Human Capital cover topics such as customer experience, digital transformation, innovation, and future trends in government. She is based Deloitte Consulting LLP in Toronto, Canada, and can be reached on Twitter @Amrita07. +1 313 396 3004 [email protected] JENN GUSTETIC is a 2018–2019 digital Harvard Kennedy School research fellow focused on the future of work. She is also currently the program executive for the Small Business Innovation Research program at the National Aeronautics and Space Administration. She is an experienced policy entrepreneur, having served as the assistant director for Open Innovation at the White House Office of Science and Technology Policy, and a leader in the federal open innovation community, having served as the program executive for prizes and challenges at NASA and cochair of the interagency Maker working group. She can be reached on Twitter @jenngustetic.
About the Deloitte Center for Government Insights Acknowledgments
The Deloitte Center for Government Insights shares inspiring stories of government innovation, looking at what’s behind The authors would like to thank Mitali Chatterjee and Akash Keyal the adoption of new technologies and management practices. We produce cutting-edge research that guides public officials of Deloitte Support Services India Pvt. Ltd and Alexa Monti of Deloitte without burying them in jargon and minutiae, crystalizing essential insights in an easy-to-absorb format. Through research, Consulting LLP for their research and contributions to this piece. forums, and immersive workshops, our goal is to provide public officials, policy professionals, and members of the media with fresh insights that advance an understanding of what is possible in government transformation.
Today’s business challenges present a new wave of HR, talent, and organization priorities. Deloitte’s Human Capital services leverage research, analytics, and industry insights to help design and execute critical programs from business-driven HR to innovative talent, leadership, and change programs.
ii Government jobs of the future: What will government work look like in 2025 and beyond?
Contents
Introduction | 2
Job one: Child aid coordinator | 4
Job two: Criminal redirection officer | 9
Job three: Mobility platform manager | 14
Job four: Public health and safety guardian | 19
Job five: Smart base commander | 24
Job six: Talent cloud coordinator | 29 Government jobs of the future: What will government work look like in 2025 and beyond?
INTRODUCTION
WORK HAS ALWAYS PLAYED A PIVOTAL ROLE IN PEOPLE’S LIVES. We spend most of our lives at work, and as a result, work gives us a sense of purpose and is often an integral part of our self-identity. This may explain why seeing the word—“robot” before job titles—robot barista, robot bartender, and even robot artist—can be unsettling. Stories and studies about how technology, particularly automation and artificial intelligence, could destroy jobs dominate the headlines, painting a bleak picture of the future of employment. Government jobs are not immune to this trend.
Technology advances, changing demographics, and the growing influence of consumers and talent markets are shaping the future of work, creating threats as well as opportunities. So how can organizations use this shifting landscape as an opportunity to improve how work is done? How do we design a future that preserves the human elements of work? How do we learn to work with machines and robots in a way that optimizes our collective impact? Let’s explore the possibilities.
2 2 Government jobs of the future: What will government work look like in 2025 and beyond?
REIMAGINING GOVERNMENT JOBS
To bring these ideas to life, we have developed • Employees at the center of work. Jobs of As various forces of change continue to redefine a series of personas, profiles of government the future will recognize the employee as the work, it is clear that the traits that make us uniquely employees in the future. While each profile includes cornerstone of work; they will focus on employee human, the things machines cannot do, are our a job description, it also shows—through the eyes wellness and personal development. Employees biggest assets. Reimagining how work might of the worker—what a typical day might entail. How will have greater mobility and flexibility, and will be change from the perspective of those who work in have these jobs changed? What tools and resources offered opportunities to pursue passion projects different government roles can be a powerful first do they have access to? What kinds of skills and and tap into underutilized skill sets. step toward designing a future that capitalizes on career trajectory do they have? those strengths. • An augmented government workforce. When By imagining what the future of government jobs machines and humans work together using their could look like, we can begin to address what needs individual strengths, they can be greater than to happen to make that vision a reality. In this way, the sum of their parts. Automating manual and instead of being something that just happens to the repetitive tasks can make time for employees to workforce, the evolution of work and jobs can be handle more mission-critical work while machine designed for the workforce and for organizations. intelligence combined with human judgment can lead to more robust decision-making. Consider how emerging technologies may enable government work to become more impactful and • Learning in the flow of work. Instead of being productive, increase decision-making capability, and a distinct task or activity that workers need to better support the overall well-being of employees. make time for, in the future, learning happens Some jobs might take new forms; other, entirely organically. It is baked into everyday work, at new jobs may be created. Here are some universal moments where that knowledge or skill is needed, shifts we envision: through small, actionable nuggets of information or microlearning modules.
3 3 CHILD AID COORDINATOR
CHILD AID COORDINATOR
4 CHILD AID COORDINATOR
Job description
CHILD AID COORDINATOR
Summary Responsibilities
Child aid coordinators have been freed of most repetitive tasks, such as verifying eligibility and • Investigates cases of abuse, neglect, populating application forms. An arsenal of cognitive technologies tackles most of the paperwork and other harm against children automatically—enabling CACs to have more in-person interactions with clients. CACs use predictive • Activates and coordinates required analytics and machine learning to make faster, more effective decisions based on data and services and interventions to protect evidence. Instead of assigning cases arbitrarily, case management systems assign cases based on children and help their families the CAC’s experience and area of specialization. In the field, CACs use supporting technology for background on cases and contextual information and to compare notes with caseworkers from • Places children in foster care or other agencies who also serve their clients. Clients, in turn, feel well-served by agencies that seem adoptive homes to remember and know them. CACs integrate training and development seamlessly into the daily routine. Short microlearning modules and virtual reality labs help them quickly prepare for client • Provides counseling and support situations or train for advancement. With the support of virtual assistants, CACs embody the services to children and their families truly mobile workforce—productive no matter where they are. They also avoid burnout: Wellness • Provides testimony at client court management tools help optimize workloads and encourage work/life balance. hearings
Time spent on activities Time spent on activities
2018 (past) 2025
T A I C A
5 CHILD AID COORDINATOR
Employee profile
Top skills
HUMAN nte ie in CARLY CHANG A ti e li tenin
CHILD AID COORDINATOR t e e i e Indiana CPS | Indianapolis, IN
Future child aid coordinators (CACs) are connected and always prepared to deliver on their mission— iti al thin in and le l in protecting vulnerable children. They use predictive analytics and machine learning to prevent abuse, neglect, and ill treatment. Communication (empathy, influence, persuasion)
Experience Education thn a hi e ea h
Child aid coordinator University of Indiana Indiana Department of Child Protective Services Graduate certificate in analytics (online) 2020–present 2017–2018 TECH
Analytics lead National Association of Social Workers (NASW) ata analyti and delin Family Circle Foundation Children, youth, and family social worker certification 2018–2020 2013–2014 General tech fluency Child welfare specialist University of Indiana Indiana Department of Child Protective Services Bachelor’s degree in social work 2015–2017 2008–2012 a e ana e ent ft a e
Youth counselor Analyti ft a e Clover Glen Community Center Other certifications 2012–2014 • EdX • California Social Work A and t l Microdegree in child psychology Education Center (CalSWEC) • Carnegie Mellon University Caring for vulnerable children (online) Analytics for social impact
6 TOOLBOX Machine learningcouldpredictwhichcasescarrythe aid coordinatorsreviewthemindetail,anddecidehow a childundertheageofthree,intergenerationalabuse, young parents,mentalhealthproblems,andahistoryof staff targetinvestigationsonthemosthigh-riskcases. substance abuse.Oncehigh-riskcasesareflagged,child best toimproveoutcomes.Predictivemodelshelpfield Well-being highest risk,focusingonfactorssuchasthepresenceof Productivity This mobile app allows alerted andsentthe are automatically child aidcoordinators panic button.Police help viaaconcealed in distress. to discreetlycallfor location oftheworker This RPA-powered A oncelengthytask an individual’s eligibility forbenefits. stroke ofahotkey. process ofverifying now requiresone tool automatesthe Predictive analyticsdashboard SOS app I-verify PRODUCTIVITY ASWELLINTERNALLYFOCUSEDONESSUCHWELLNESSANDPERSONALDEVELOPMENT. THE TOOLBOXSUPPORTSWORKERASAWHOLE—INACHIEVINGEXTERNALOUTCOMESSUCH This toolconnectsallofthe clients. develop unifiedstrategiesfor coordinators toshare client. Itallowschildaid human servicesprofessionals information securelyand working withthesame This mobileapptrackscaseloads, and flags those at risk of overwork. daily stepstaken,andmore. It commuting time,vacation, It alsousesgamification tonudge helps usersbalanceworkloads hours worked,traveland users toadopt healthybehaviors. training, exercise(self-reported), Child welfareconnect Wellness manager COORDINATOR CHILD AID This toolaggregatesallknowninformation about acasefromdifferentagenciesas can beseamlesslyaccessedoncommand directions, overallsafetyoftheneighborhood, police station,andmore.Theinformation nearest 24-hourconveniencestore,hospital, through Juno. locations—traffic andweatherconditions, well ascontextualinformationonfieldvisit Awareness 360 Voice-based smartassistant appointment, findtheanswer enables CACstoschedulean on thego.Avoicecommand coordinators stayproductive Juno helpschildaid type upcasenotes. to acase-relatedquestion,or
Effectiveness Juno, thesmartassistant The predictive analytics dashboard will use CACs seeifthemachine’s assessments offset with human intuition. conclusion. A“transparency index”helps can showhowthemachine reachedits by deeplearningorifthealgorithmis include biasesthatshould beactively transparent. Atransparentalgorithm this tooltoexposeifaresultwaspowered Bias detectionindex 7 This managementsystemuses a follow-upvisitisdue.Italsoanalyzes cognitive computingtoautomatically schedules, forexample,itcanflagwhen recommendations. records, communications,andpersonal prioritize tasks.Bytrackingcase the outcomesofsimilarcasestomake Toolbox
Learning Case monitor A personalizeddigital agency training,in- seminars. person workshops,and platform includesaccess to MOOCs,microdegrees, that offersself-paced learning on-demand.The learning platform Skills U This friendlyhumanoidrobot children whohavebeen conduct interviewswith stressful experience.The make them feellessscared. robots engagewithchildren helps childaidcoordinators to helpbuildrapportand through atraumaticor Carebot Cody Wireless earplugs app toenable sync withamobile real-time language translation. A virtualrealityenvironment Artificial intelligence–based a rangeofrealisticscenarios for professionalstotrain may encounteronthejob. the difficultsituationsthey that providesasafemedium that workersface. training programssimulate Real-time translator language VR Lab
Decision-making This toolusesmachine accuracy overtime. analysis toimprove applications forpossible from thefraudteam’s fraud, usingfeedback learning toflagbenefits Fraud Fighterapp CHILD AID COORDINATOR
A day in the life
A DAY IN THE LIFE As she drives to the location, she asks Juno to read out the situation brief 0 2 :3 0 PM generated by the Awareness 360 tool. It aggregates all known information about the case as well as contextual information on the location she’s about to visit.
“Hey Juno. What does my day look like today?” Carly’s digital smart assistant, Juno, 0 8 :0 0 AM reads out Carly’s appointments and tasks for the day, along with any reminders Carly arrives at the home inspection and meets with the family. She takes notes she might have set. Since she has a court hearing later this morning, she decides 0 3 :0 0 PM on her tablet and captures pictures and 360-degree video to document safety to work from home until then. issues. A built-in AR feature overlays prompts for potential hazards onto the images seen through the camera. During the inspection, she notices that the fridge is mostly filled with sugary beverages, processed foods, and no fruits or veggies.
Over breakfast, Carly prepares for the hearing. She reviews her notes and 0 9 :0 0 AM testimony on her tablet and completes a microlearning module on testifying in court, which she finds onSkills U, her agency’s online learning portal. With the assistance of Carebot Cody, she interviews the little boy (who appears 0 3 :3 0 PM malnourished) and is able to learn about his eating habits.
After her court hearing wraps up, Juno lets Carly know she has a few hours before 1 2 :0 0 PM her next home visit. Checking with Juno for the day’s priority tasks, Carly decides to head to the office to work on open cases. While driving back to the office, she records observations that Juno instantly 0 4 :0 0 PM transcribes. Not only does this save time, it also leads to more accurate and detailed notes. She also asks Juno to schedule a follow-up visit with the family and initiates a request for nutrition counseling.
Back at her desk, Carly receives handwritten paper applications from the mail. 1 2 :3 0 PM She takes a picture of the paper application using the camera on her tablet and Optical Character Recognition (OCR) software automatically digitizes the application and sends it to Carly’s online folder for review. As she prepares a At the office, she heads to a conference room for their team’s monthly status reunification plan for one of her clients, she consults the case monitor tool for 0 4 :4 5 PM meeting. She is one of the few people attending in person; most of her colleagues recommendations on what has worked well for similar cases in the past. are out in the field today and join using videoconference. Carly leads a review of analytics and the team’s overall performance metrics. With her analytics experience, Carly has been an invaluable resource for the department’s analytics program.
Carly decides to prepare for her visit with a quick simulation. Case monitor 0 1 :3 0 PM suggests an appropriate module on home safety inspections. In the VR lab, Carly conducts a mock inspection and home visit using VR glasses that simulate surroundings she might encounter in her client’s home. She receives feedback The meeting wraps up. Carly is about to head home. A pop-up from her wellness and prompts in real time to enhance her learning, and a report is automatically 0 5 :3 0 PM manager app reminds her she’s worked 24 hours so far this week but has spent generated and filed. 0 hours on exercise. Her gym is nearby. She takes the hint.
8 CRIMINAL REDIRECTION OFFICER
CRIMINAL REDIRECTION OFFICER
9 CRIMINAL REDIRECTION OFFICER
Job description
CRIMINAL REDIRECTION OFFICER
Summary Responsibilities
Criminal redirection officers work with low-risk and nonviolent offenders who qualify to be “virtually • Monitor movement and behavior incarcerated,” allowed to move within designated areas like their homes and workplaces instead of being patterns of their cases and housed in prisons. Using a suite of digital tools, CROs monitor each offender’s physical location, proximity evaluate progress to other offenders, and drug or alcohol use, as well as ties to community, family, and employment to • Advise on skill-building and ensure compliance with program requirements. Their mission is not just ensuring offenders serve time employment opportunities but making sure that in that time, they are equipped with necessary skills, resources, and behaviors to successfully rejoin society and prevent recidivism. To do this, they enroll offenders in skill-building and • Track and incentivize training programs and Mass Open Online Courses (MOOCs), connect them to appropriate employment, accomplishment of goals and housing assistance, and counseling services, and encourage participation in home and family life and pro-social behavior community volunteer projects. A suite of AI and analytics-based tools use historical and real-time data to inform the CRO’s action plans and suggest which interventions, jobs, and volunteer opportunities are • Deploy interventions and initiate the best match for each offender. CROs also use gamification to incentivize pro-social behavior and the preventative action if risks of accomplishment of goals. They have regular virtual check-ins with their charges and other stakeholders. noncompliance or detrimental CROs play a pivotal role in helping to ease burdens on overcrowded prison systems and refocus criminal behavior are detected justice on reformation and rehabilitation instead of mass incarceration.
Time spent on activities
D D A
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10 CRIMINAL REDIRECTION OFFICER
Employee profile
Top skills
HUMAN n elin ZARA ALI le l in
CRIMINAL REDIRECTION OFFICER iti al thin in Department of Criminal Justice | San Jose, CA
Criminal redirection officers (CROs) could manage virtually incarcerated offenders and ultimately nte ie in rehabilitate them into society using enabling technologies and their knowledge of human behavior to achieve superior outcomes. Persuasion and influence
Experience Education TECH Criminal redirection officer San Diego State University, School of Social Work Reentry and Integration Division, Department of Bachelor's in social work (specialization in corrections case eha i al ien e Criminal Justice management) 2020–present 2014–2018 a e ana e ent Correctional case manager California Department of Corrections and Rehabilitation ata inte etati n 2018–2020 Other certifications
Probation intern • EdX • Coursera a e e hani Probation Department, County of San Diego Microdegree in psychology The psychology of criminal justice 2017–2018 • EdX • Rotman School of i in l y Managing addiction: Management, University A framework for successful of Toronto (online) treatment Behavioral economics in action • University of Pennsylvania (Coursera online) Gamification of behavior change
11 TOOLBOX This toolhelpsCROs analyzing anumberof offender. opportunities andjobs for theircharges.After suggests jobmatches best suitedforagiven parameters, thetool Productivity identify employment Case management This game-basedsmartphoneapplicationcouldincentivize A sufficientnumberofpointswouldearntheoffendertangible assigned zonesofmovement,completingeducationortraining attending scheduledappointmentsontime,remainingwithin benefits, suchasadditionalfreedomorextendedcurfews. programs, or maintaining employment for specific lengths of time. progress. Forexample,pointsorbadgescouldbeearnedby rewards, andnudgesallowsuserstheCROtovisualize positive behavioramongoffendersthroughasystemofpoints, Job match This videoconferencingandmessaging application enablesCROstoconnect as gatherfeedback ontheirprogress. and teachers/trainers—to keepaneye out forbehavioralissues orrisksaswell virtual check-ins.CROsalsousethetool their charges’lives—families, employers, to touchbasewith other stakeholdersin with theirchargesthroughregular Life goals Virtual connect PRODUCTIVITY ASWELLINTERNALLYFOCUSEDONESSUCHWELLNESSANDPERSONALDEVELOPMENT. THE TOOLBOXSUPPORTSWORKERASAWHOLE—INACHIEVINGEXTERNALOUTCOMESSUCH
Decision-making This advancedpredictiveanalyticstoolcanuse associations toselectcandidatesforavirtual offender, creatingaprogramspecifically combination ofinterventionsforaparticular predictors suchaspastoffensehistory,home incarceration programwhoposetheleastrisk targeting hisorherindividualneeds. to society.RASTcanalsoselectaneffective life environment,gangaffiliation,andpeer Risk assessmentandsentencingtool(RAST) This voicecommand–enabled and transportationplans, as more productiveday. background, synchronizing predictive personalassistant the CRO’smeetings,calendars, well asprioritizingtasks fora works smoothlyinthe Personal digitalassistant This toolhelpsCROsconnect MOOCs, andeducational offenders toskillstraining, education, aptitude,andgoals. offender’s currentskillprofile, economic independence.The resources topromote tool recommends coursesand tool recommends learning optionsbasedonthe CRIMINAL REDIRECTION Skills match OFFICER This toolanalyzesoffender across theprogramtopresent day decisions;policymakersuseit dashboard tohelpinformday-to- for long-termdecision-making. versus lesssuccessful progress reportsandoutcomes interventions. CROsusethe Learning and skills trends andidentifysuccessful Insights dashboard A personalizeddigital agency training,in- seminars. person workshops,and platform includesaccess to MOOCs,microdegrees, that offersself-paced learning on-demand.The learning platform 12 Toolbox Skills U This toolseamlesslyintegrates as serviceslikeIDrenewal/ as drugandalcoholtesting, counseling andtherapy, system andenablesCROsto health checkups,aswell issuance. initiate interventions,such with thesmartmonitoring Resource hub A virtualrealityenvironment Artificial intelligence–based a rangeofrealisticscenarios for professionalstotrain may encounteronthe job. the difficultsituationsthey that providesasafemedium that workers face. training programssimulate This machinelearning-basedtoolworkswith also improvestheprogram’sabilitytomake during intakeandscreeninginterviews. facial cues,andexpressionstoassess virtual connectandanalyzesvoicepatterns, more accuratecharacter/eligibilityassessments help CROshavemeaningfulvirtualcheck-ins interviewees inrealtime.Theseinputscan with theirchargesaswellidentifyrisks.It VR Lab EQ sense This systemincludeselectronicmonitoringvia and progressusingthesystem’sdashboard a wearabledevice,pairedwithsmartphone compliance requirements.TheCROusesthesystem experience tohelpthemworktowardlifegoalsand send themalertsandcommunications. to trackeachcharge’slocation,movement,activities, to anecosystemofsupportservicesandagamified technology. Itprovidesoffendersone-touchaccess Smart monitoringsystemanddashboard CRIMINAL REDIRECTION OFFICER
A day in the life
A DAY IN THE LIFE
Sipping her coffee, Zara looks at thesmart monitoring dashboard on her As she’s finishing lunch, Zara receives a notification from herpersonal digital 0 9 :0 0 AM screen. It shows numerous colored dots—the virtually incarcerated offenders 0 2 :0 0 PM assistant reminding her that she has a check-in with one of her charges. Instead under her charge—moving around the city. A real-time stream of their activities is of driving 10 miles to attend this meeting, she videoconferences him on Virtual continuously updated on one side of her screen. Suddenly, the system beeps and connect and they discuss employment options that Job match suggested for one of the dots on screen flashes red. One of her charges, Tim, who is serving him. time for drug possession, has entered a restricted area that is a hotbed of drug activity. Although he quickly retreats when his monitor beeps, this is the third time this has happened.
Zara has a screening interview with a potential candidate for the virtual 0 3 :0 0 PM incarceration program. She reviews the RAST report, the eligibility determination application that recommended the candidate, and also checks the transparency Sensing a troublesome pattern was emerging with Tim, Zara clicks on the index score to ensure that the decision was free from any biases. If the candidate 1 0 :0 0 AM Resource hub app. It shows all of the resources and supporting stakeholders does make it into the program, he will be assigned to a different CRO to ensure that Tim is connected to—his employer, mental health counselor, program buddy, objectivity in decision-making. education guidance counselor, and physician. Zara then sets up a counseling session for Tim and a touch point with his program buddy, briefing both on his recent troubles. She also schedules a drug test for him during his next physical and resumes her work on the dashboard. Zara’s phone buzzes; her rideshare is here to take her to her meeting. While 0 3 :3 0 PM most meetings with offenders in the program are virtual, at least one in-person interview is required as part of the intake and screening process. On her way there, she does a quick microlearning on “interviewing for character assessment” Seeing that everything is in order with her charges, Zara turns her attention to using the Skills U app on her tablet. 1 1 :0 0 AM the insights dashboard. She reviews and analyzes trends to see how effective different interventions have been—something she plans to present at the next CRO meeting. She is glad to see that two of her charges with an interest in computer science are doing especially well after starting a program that teaches them how to code and provides employment opportunities once certified. After her meeting, Zara heads home for the day. On the ride back, she logs her 0 5 :0 0 PM observations from the interview into the system using her tablet and submits her report. She receives a notification from the system that a charge’s driver’s license is expiring soon. Mindful of how critical having a valid ID can be for offenders in the system, she makes a note to initiate the renewal process via Resource hub. Zara has a meeting with one of her ecosystem partners who manages skill 1 2 :3 0 PM development initiatives. They discuss partnering with a local restaurant that also runs a culinary training program to pilot an apprenticeship program for offenders.
13 MOBILITY PLATFORM MANAGER
MOBILITY PLATFORM MANAGER
14 MOBILITY PLATFORM MANAGER
Job description
MOBILITY PLATFORM MANAGER
Summary Responsibilities
In addition to traffic efficiency and minimizing damage to the • Overseeing and managing the city’s multimodal environment, mobility platform managers are responsible for public transportation system safety, accessibility, and equity within mobility systems. They stay up- • Optimizing prices and routes, based on demand and to-date about advances in their field by using integrated microlearning supply at different points of time, in different parts of the tools and attending peer meetups and conferences. Mobility managers city coordinate with stakeholders in the public and private sector to conduct scenario analyses and feasibility assessments of proposals. During daily • Supervising or monitoring advanced AI systems that support the mobility platform traffic, mobility managers visualize the data, monitoring the demand and supply across various modes of transport. The AI-powered system • Developing and supervising new programs, routes, and optimizes routes and pricing, with mobility managers intervening modes of transport to enhance the quality of life for where human judgement is required. To prepare for disasters, they citizens use predictive models to help plan how to allocate resources and adapt • Mitigating the loss of lives and minimizing traffic disruption quickly to the ebb and flow of traffic. when accidents, emergencies, and natural disasters occur
Time spent on activities
AI D A
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15 MOBILITY PLATFORM MANAGER
Job description Employee profile Toolbox A day in the life
Top skills
HUMAN an t lannin and t ate y MARIO M. a e al ati n
MOBILITY PLATFORM MANAGER li li y New York City DOT | New York, NY
Mobility platform managers manage their city’s integrated multimodal transportation network or mobility iti al thin in and le l in operating system, ensuring the seamless movement of people, vehicles, and goods.
an ente ed de i n Experience Education
Mobility platform manager CUNY Institute for Transportation Systems TECH New York City Department of Transportation Certificate in AI for transportation systems (online) ata analyti and delin 2022–present 2022–present
Mobility manager State University at Albany, SUNY General tech fluency Capital District Transit Authority | Albany Master of science, urban and regional planning 2017–2022 2008–2010 A y te Operations specialist University of Rochester New York Metropolitan Transportation Authority | NY Bachelor of engineering, mechanical engineering 2014–2017 2004–2008 Analyti ft a e
Mobility consultant Cisco | Rochester, NY Other certifications t l 2010–2014 • EdX • University of Pennsylvania Microdegree in emerging automotive (online) technologies Advanced data analytics
• Duke University (Coursera) • University of Washington Data visualization (online) Sustainable transportation planning
16 TOOLBOX This toolaggregatesdatafromsensors This appgivesthemobilityplatform and theabilitytotakepreventiveaction an overviewofconditionsinthecity and more.Itgivesthemobilitymanager and smoke,airquality,traffic,subway across thecitytoprovidedataon road conditions,temperature,fog in unfavorableconditions. tracks, parkingoccupancy,waterlevels, deploying morebuses along theroutes occupancy, andwaittimesforallmass historical occupancyreports torecalibrate managers tooptimizecapacity by manager anoverviewofseatavailability, transit plans anddailyschedules. that faceheavydemand. Managerscanuse transit options.Itallowsmobilityplatform Productivity This AI-poweredsystemgivesmobilitymanagersaholisticpictureof and intervenewherenecessary.Thedigitaldashboardissyncedacross accidents, traffic,large-scaleevents,aswellmovementofmultimodal devices togivemobilitymanagersseamlessaccess,evenonthego. execute standardoptimizationactionsbutmobilitymanagerssupervise data onridesharing,bikesharing,taxis,etc.Thesystem’salgorithms use bymodeandlocation,areasunderconstruction,roadblocks, transportation. Data-sharingarrangementswithprivateplayersintegrate the mobilitynetworkofcity.Thatmeansmappingreal-timetransit City sense Capacity analyzer Master mobilitydashboard PRODUCTIVITY ASWELLINTERNALLYFOCUSEDONESSUCHWELLNESSANDPERSONALDEVELOPMENT. THE TOOLBOXSUPPORTSWORKERASAWHOLE—INACHIEVINGEXTERNALOUTCOMESSUCH allows themobilitymanagertoinitiateactionsand dispatching busesforlarge-scaleevacuations. dashboard andappslikeWazetoidentifythefastest from multiplesourcesincludingthemobility sends thatinformationtoresponseteamsandalso In emergencysituations,theICoEtoolusesdata route foremergencyservicestotake.Itautomatically interventions toexpeditetheirarrival,forinstance, lane andbridgeclosuresdiversions, With thisvirtualrealitysimulationtool, a newbikelane wouldaffectpedestrians. data. Forinstance,itcould predict—and of differentmobilityscenarios.Itbuilds specific routewouldimpact traffic,orhow models basedonreal-timeandhistorical mobility managers can visualize the impact the managercouldexperience—how launching anewbusservice alonga In caseofemergency(ICoE) VR view Job description Employee profile An AI-enableddigitalassistant,Roadie Roadie canalsotakenotes.It is integrated Equipped withspeech-to-textcapabilities, and respondstovoicecommands. It schedulesmeetings,sendsreminders, notifies themobilitymanagerofanything helps mobilitymanagersstayproductive. that demandsimmediateattention. with othertoolsinthetoolboxand Roadie, thesmartassistant
Learning A personalizeddigital on-demand, self-paced seminars. microdegrees, agency training, in-person to MOOCs,microlearning, training includingaccess workshops, and learning platformfor 17 Decision-making Toolbox This tooloffersthemobilityplatform Planning aheadallowsmanagers activities, anddemonstrationstaking (weather changes,accidents,etc.) happening onagivenday. place acrossthecityandhelpsthem manager aweeklyviewofallevents, to focusonunanticipatedissues to developproactivemobilityplans. Skills U MOBILITY PLATFORM MANAGER Weekly planner A dayinthelife This platformconnectscitymobilitymanagerstootherkey enables dialogue,coordination,andplanningbetweenthe companies, ortechnologyproviders.Theplatform operators, telecommunicationscompanies,infrastructure various stakeholdersintheecosystem(e.g.,introducing, boost adoptionofbikesharing). particularly congestedroutesinthecity;collaboratingto players intheurbanmobilitylandscape,suchastransport incentivizing, andpromotingridesharing/cabsharingalong A virtualrealityenvironment encounter onthejob.Artificial difficult situationstheymay realistic scenarios,often connected programs simulatearange of professionals totrainforthe provides asafemediumfor intelligence-based training to casescurrently facingaworker. Co-lab forum VR Lab The tool’spredictivescenarioanalysescanhelpmobility This toolusesdatafromavarietyofsources(suchas accident information)andcognitiveanalyticstopredict equilibrate demandandsupplybyadjustingprices changes inmobilitypatterns.Itmakessuggestionsto IoT andsensordata,mobilityemergency managers prepareforaparade,anevent,oremergency. price optimization,basedonreal-timeandhistoricdata. incentives andcanalsoundertakedynamicroute Predictive analyticsapplication(PA
Well-being This mobileapptrackscaseloads, and flags those at risk of overwork. daily stepstaken,andmore. It commuting time,vacation, It alsousesgamification tonudge helps usersbalanceworkloads hours worked,traveland users toadopt healthybehaviors. training, exercise(self-reported), Wellness manager 2 ) MOBILITY PLATFORM MANAGER
Job description Employee profile Toolbox A day in the life
A DAY IN THE LIFE
Mario returns from a local “AI for transportation” meetup—a biweekly gathering After a quick lunch, Mario shares his recommendations on the proposed 1 0 :0 0 AM of experts from the transportation community that he attended with a few 0 2 :3 0 PM transportation solutions with his team lead, who will present them to members colleagues to bring him new ideas and knowledge and tap into a network of of the city council. The presentation will help the council understand what these experts in the field. Mario’s smart assistant,Roadie , briefs him on his tasks and options could mean—in a more visual and interactive way—for the neighborhood. productivity-optimized schedule.
Mario is back at the dashboard. Traffic is moving smoothly but weather He logs into the master mobility dashboard to see how traffic is flowing. A 0 3 :3 0 PM conditions are beginning to worsen with fog and rain. He keeps a close eye on 1 0 :4 5 AM system alert reveals a broken-down car is causing a bottleneck and delaying traffic at high-risk intersections and lowers speed limits on the dynamic road buses. The system recommends a traffic diversion and recommends options. signage in those areas. A City sense notification warns of an imminent track Mario uses his judgment to pick the most appropriate route. Dynamic signage on issue on the subway. Mario alerts a team of technicians on standby to check on the street redirects vehicles, while an alert informs GPS systems and navigation the issue before any delays occur. apps.
Mario uses the city’s integrated mobility app to book a ride home. The app With two large businesses likely moving to the area over the next decade, city 0 5 :0 0 PM nudges him to take the “pool” option and share the ride with another passenger 1 2 :0 0 PM planners, anticipating an influx of new occupants, released an RFI for architects, to save a few dollars and earn some green points, which he can redeem for planners, and transportation companies to suggest possible transportation merchandise or transit fare later. Seeing that the pool vehicle is just around the solutions to reduce congestion. Mario and a working group meet to consolidate corner, he books it and heads home. It’s a win for him and the system. the best options from the RFI. He uses PA2 and VR view to analyze and visualize the potential impact of these ideas on the local landscape and community.
Mario is finishing his report when Roadie notifies him that experts anticipate 0 1 :0 0 PM heavy rainfall. Using PA2, he runs a predictive scenario analysis and creates a response plan for the expected conditions. Mario is able to identify potentially dangerous intersections and build preventative measures into his mobility plan.
18 PUBLIC HEALTH AND SAFETY GUARDIAN
PUBLIC HEALTH AND SAFETY GUARDIAN
19 PUBLIC HEALTH AND SAFETY GUARDIAN
Job description
PUBLIC HEALTH AND SAFETY GUARDIAN
Summary Responsibilities
PHSGs proactively prevent noncompliance and potential food and safety • Inspecting restaurants, schools, day care centers, violations. They conduct targeted, preemptive inspections of high-risk nursing homes, and public spaces to ensure establishments using AI and predictive analytics to detect big-picture patterns and compliance with environmental safety and sanitation regulations monitor trends, hopefully preempting public health emergencies. While PHSGs still initiate actions against violators of health regulations, systems analyze data to test • Conducting investigations of illness outbreaks and which reprimands would be most effective. PHSGs employ trend-sensing tools to public health complaints and responding to public stay abreast of regulatory standards and new business models that might disrupt health emergencies food industries—and food safety. Because many administrative and reporting • Analyzing health and violations data to identify trends activities are handled by cognitive technology, PHSGs now have more time to learn and resolve chronic environmental safety issues and mentor others. They also coordinate community education programs on public • Advising industry, state, and local officials and health. Thanks to better collaboration tools and flexible work policies, they can consumers on enforcement policies, methods, and apply their diverse skill sets to short-term, cross-agency assignments and pursue interpretation of regulations passion projects within the organization.
TimeTime spent spent on onactivities activities
2018 (past) 2025
L A C C A
20 PUBLIC HEALTH AND SAFETY GUARDIAN
Job description Employee profile Toolbox A day in the life
Top skills
HUMAN a hin and ent in
RICHARD R. A lied eha i al ien e
PUBLIC HEALTH AND SAFETY GUARDIAN New York State Department of Health | Albany, NY le l in
As regulators of tomorrow, public health and safety guardians (PHSGs) use the power of data, cognitive technologies, and public health expertise to protect the health and safety of citizens. e ati n and in e ti ati n
a ilitati n and e entati n Experience Education
Public health and safety guardian National Environmental Health Association TECH New York State Department of Health Certified professional, food safety (CP-FS) credential Analyti 2021–present National Environmental Health Association Public health specialist Registered environmental health specialist credential afety in t ent and ality te tin New York State Department of Health 2013–2014 2018–2021 State University of New York (Buffalo) d afety and anitati n Case manager Bachelor's degree in public health New York State Department of Health 2006–2010 2015–2018 ide i l y nfe ti di ea e Food safety associate Other certifications Freshmart 2011–2015 • New York University • Coursera Research intern (online) Microdegree in communicable Applied behavioral science disease Life Labs 2009–2011 • EdX • EdX Nudges for regulatory Microdegree in environmental compliance regulatory compliance
21 TOOLBOX Field instrumentsincludingthermometers, automatically createsasummaryreportof violations andrecommendsremedialactions. sanitization indicators,digitallightmeters, A “transparencyindex” record, andsendreadingstothedigital pH sensors,andprobesinstantlymeasure, uses AItoanalyzethedatainconjunction inspection managementsystem.Thesystem with observationstheinspectorrecords.It exposes howthealgorithm should actively offset. Integrated intoIntellispect, machine’s assessments helps theworkerseeif the reached itsconclusion. include biases that a human the biasdetectionindex Productivity DIMS isanintegratedinspectionand analyzes resultsinstantly,andcreatesa case managementsystem.Itseamlessly data frominspectioninstruments, Smart fieldinstruments sharable summaryreport. process, capturesobservationsand guides PHSGsthroughtheinspection Bias detectionindex system (DIMS) Digital inspectionmanagement PRODUCTIVITY ASWELLINTERNALLYFOCUSEDONESSUCHWELLNESSANDPERSONALDEVELOPMENT. THE TOOLBOXSUPPORTSWORKERASAWHOLE—INACHIEVINGEXTERNALOUTCOMESSUCH This machinelearning–basedtoolenables Using predictiveanalyticsandpublichealthdata and dataonpredictive factors forhealthviolations (for example,nearbyburglaries, three-dayhigh (such asthereportedcases offoodpoisoning) inspections byflaggingat-riskestablishments. inspectors toconductadaptiveortargeted tool prioritizes establishmentsfor inspection. temperature, ortimesince lastinspection),the Intellispect This toolcrowdsourcestipsand analytics tool,thenassignsthis citizens. Intellispect,apredictive complaints onfood,environmental safety, andsanitationissuesfrom be violatingthehealthcode. identify establishmentsthatmight incorporates otherdatasourcesto information a“reliabilityscore”and A toolforinteragencycollaboration, agency projectsandopportunities. employees tofindshort-termcross- coordinate withagencieslike It alsoservesasaportalfor mConnect allowsPHSGsto investigating publichealthissues. the FDA,CDC,andstate local regulatoryagencieswhile Job description Crowdwise mConnect Employee profile Using textanalyticsandnatural also monitorsbillsthatmaychange and regulationsonthego.RegCheck enabled toolrespondstoquestionsand possible changestotheirresponsibilities. helping PHSGsprepareforfuture helps thePHSGsquicklylookuprules the regulatorylandscapeinfuture, Learning language processing,thischatbot- Decision-making A personalizeddigital agency training,in- seminars. person workshops,and platform includesaccess to MOOCs, microdegrees, that offersself-paced learning ondemand.The learning platform RegCheck With theacceleratingpaceofchangein of foodadulteration,3Dprintedfood,andlab- disruptions andemergingtrendsthatmight standards mightbewarrantedandprovides sense toolhelpsregulatorsstayaheadof recommendations forpublichealthregulators. grown food.Thetoolflagsgrayareaswherenew impact healthandsafety,suchasnewmethods technology, society,andtheworld,sixth 22 Skills U Toolbox Sixth sense A dayinthelife A virtualrealityenvironment Artificial intelligence-based a rangeofrealisticscenarios for professionalstotrain may encounteronthe job. the difficultsituationsthey that providesasafemedium that workers mayface. training programssimulate VR Lab These rangefromscheduling Voice-based smartassistant SARA helpspublichealth RegCheck. appointments todelivering performing tasksondemand. reminders toretrieving inspectors savetimeby information fromtoolslike PUBLIC HEALTH AND SAFETY GUARDIAN SARA, thesmartassistant This dashboardcollectsgeo-tagging and mapsthemvisuallyusingAI.Visualized clustering offoodborneillnessesderivedfrom determine sourcesofinfection.Forinstance,a violations, anddiseaseincidencereports, seafood restaurantsinaparticularareacould point toanissuewithacommonsupplier. information fromvariouscomplaints, information helpsPHSGsdetectpatternsand Hotspotting dashboard Well-being This mobileapptrackscaseloads, and flags those at risk of overwork. daily stepstaken,andmore. It commuting time,vacation, It alsousesgamification tonudge helps usersbalanceworkloads hours worked,traveland users toadopt healthybehaviors. training, exercise(self-reported), Analytics canhelpdetermine PHSGs usethisautomated among establishments. communications. Timely effective. behaviors andcompliance reminders nudgepositive tool forwritten which nudgesweremost Wellness manager Nudge station PUBLIC HEALTH AND SAFETY GUARDIAN
Job description Employee profile Toolbox A day in the life
A DAY IN THE LIFE
As Richard waits for the elevator in his office building, theWellness manager app At the location, Richard informs staff of the inspection and begins to examine the 0 8 :0 0 AM on his phone beeps, suggesting he take the stairs and earn 50 bonus fit points. 1 1 :4 5 AM kitchen. An interactive checklist on his tablet guides him through the inspection Since it’s only four stories and the points could help him meet his daily goals, he process and highlights potential violations. He notices a number of issues: decides to take the stairs. uncovered waste bins and staff not wearing gloves while handling uncooked garnishes. He records his observations and takes pictures on his tablet. To determine if the food is safe, he swabs for bacteria and checks the internal temperature of certain foods using his smart food thermometer. The readings from his smart testing instruments are automatically sent to his tablet and At his desk, Richard’s smart assistant SARA briefs him on his appointments and analyzed. He also talks to members of the kitchen staff and probes them on their 0 8 :0 5 AM priority tasks. He checks the weekly report generated by the Sixth sense tool. It cleaning and pest-control procedures. looks like some new trends could impact the regulatory landscape. Concerned about how the rise of food delivery drones could affect food safety, he uses RegCheck’s chatbot to quickly revisit the current regulations and guidelines on using drones for food delivery. After he has finished inspecting the restaurant, the system automatically 1 2 :4 5 PM generates a summary of violations, remedial actions, and penalties. Richard communicates these to the restaurant manager, along with a date for a follow-up inspection. Richard meets with a group of new recruits he is mentoring. With several 0 9 :0 0 AM reporting and administrative tasks now automated, Richard has more time to coach others. After taking them through some simulations in the VR lab, he sits down with them for an informal chat about his experiences on the job. Back at the office, Richard attends a weekly behavioral science taskforce meeting. 0 1 :3 0 PM Because of his interest in the subject, Richard is part of a short-term cross-agency project tasked with formalizing a behavioral science strategy to help regulatory agencies boost compliance. Richard heads out for his first inspection of the day—a fast food restaurant. 1 1 :0 0 AM Based on a spike in negative reviews and complaints, Intellispect had flagged the establishment as high-risk and recommended a surprise inspection. As he drives to the location, SARA offers background details by reading out the summary of information aggregated from Intellispect and the digital inspection management Richard needs to finish a report on areas at risk of illness outbreaks. The system. 0 2 :3 0 PM hotspotting dashboard aggregates and visualizes reported cases of foodborne illness, 311 reports about rodents and garbage dumping, and complaints from Crowdwise and Yelp.
As Richard wraps up for the day, SARA reminds him that one of his food safety 0 5 :0 0 PM credentials is up for renewal next week. Grateful for the reminder, he asks her to email him the requirements and heads home.
23 SMART BASE COMMANDER
SMART BASE COMMANDER SMART BASE COMMANDER
Job description
SMART BASE COMMANDER
Summary Responsibilities
Smart base commanders know it is very important to provide a • Command, control, and operate a garrison that supports and enables quality of life on post commensurate to the service and sacrifices missions service members and their families make. The commander • Ensure readiness of stationed units and care for people develops the garrison’s evolving master plan with input from all stakeholders, which includes warfighting commanders, civilians • Conduct daily operations to provide installation support to commanders in the Directorate of Public Works, and community leaders. New technologies streamline communication between these parties. • Maintain and improve installation services, infrastructure, and The commander regularly evaluates programs to ensure they environment provide the most value to the installation tenants and their • Plan for and conduct contingency operations families. Analytical software and AI-supported dashboards make it easy to visualize resource allocation and return on investment • Maintain garrison operational and situational awareness; serve as liaison for large-scale social programs on post. In a global information with mission commanders and leaders war, the front is everywhere. Secure communication tools enable • Oversee local program execution, implement and manage armywide the commander to communicate confidentially with staff from standards, and maintain real property any location.
Time spent on activities Time spent on activities
2018 (past) 2028
T A D A staff
25 SMART BASE COMMANDER
Job description Employee profile Toolbox A day in the life
Top skills
HUMAN t ate i lannin
COLONEL AVA DARBY eadin f n ti nal tea
SMART BASE COMMANDER US Army | Fort Benning, Georgia iti al thin in and le l in
The smart base commander ensures a smoothly functioning military installation that service members, family members, and civilian employees are proud to call home. lla ati e leade hi
int e i e inte nati nal e ati n Experience Education i ana e ent and iti ati n Smart base commander US Army War College Fort Benning, GA Master of arts, strategic studies 2028–present 2025–2026 TECH Deputy G3 US Army Command and General Staff College Analyti al ill USASOC Fort Bragg, NC Master's degree in international relations 2026–2028 2018–2019 e hni al n led e Battalion commander United States Military Academy 1st Battalion, 12th Infantry Regiment | Fort Carson, CO Bachelor's degree in economics 2023–2025 2004–2008 Battalion executive officer 2nd Battalion, 75th Ranger Regiment | Fort Lewis, WA Other certifications 2021–2023 nte i e e e lannin
S3, operations and training officer • Cyber risk management • Additive manufacturing defense applications 2nd Battalion, 75th Ranger Regiment | Fort Lewis, WA • Advanced analytics for 2019–2021 smart systems
26 TOOLBOX Situational awareness Security Digital innovations This toolallowsthecommanderto 360⁰ cameras.Theviewcanzoom and securitycameras,allowing emergencies inrealtime. developing situationand reactto police officers,cameras ondrones, use avirtualheadsettopluginto in topatrolcars,bodycamerason the commandertomonitor any The toolallowsthecommandertoplace The SCICisapersonalcellphoneand This toolalignsinstallation and unorthodoxchannels. and receiveclassifiedphonecallsvideo opportunities intraditional commander tofunding opportunities. Italertsthe defense networkforfunding conferences fromanywhere.TheSCICisthe frequency jammer, activatedby a smartwatch. projects andscansthe personnel againstcyberattacksoverseas. most advancedtooltodefendU.Smilitary Commander’s vision Sensitive compartmentalized Digital installation funding tool information cloud(SCIC) PRODUCTIVITY ASWELLINTERNALLYFOCUSEDONESSUCHWELLNESSANDPERSONALDEVELOPMENT. THE TOOLBOXSUPPORTSWORKERASAWHOLE—INACHIEVINGEXTERNALOUTCOMESSUCH The VCETallowsactiveunitstotrain and collaboratewithpostunits down ontherisksassociatedwitha restrictions. VCETsignificantlycuts through virtualrealityheadsets large-scale exercise. without spaceorliveammunition The dashboardalsotracks diningfacilitytrends,eliminating The predictiveanalysisautomaticallytracksmarket pricesfor This dashboardgivesreal-timeexpensesand resource allowing themtomonitorinstallationprojects andcosts. allocation numberstothecommanderandher staff, ordering. Thedashboard servesasacentralanalytical building materials,further drivingdownconstructioncosts. planner for multiple diningfacilities onthesameinstallation. waste andanticipating seasonal changeswithpredictive Virtual collaborativeexercise trainer (VCET) Dynamic resourcesdashboard Job description DefenseNet isasecure and mobiledevices. connected onthemove. staff tostaysecurely It allowscommand network compatible with personaltablets DefenseNet Employee profile This labuses3Dprinting around theworld. new additivematerials parts, assemble to remotelocations that canbedeployed to buildreplacement weapons, andtest
Efficient automation Digital printlab This centergrowsfoodandproduce anyone aroundtheworld. costs, andincreasesoutput.Since medicine instacked,vertical the centerscanbecontrolledby the techniqueisallautomated, large acresoffarmspace,reduces layers. Iteliminatestheneedfor
27 Vertical farmingcenter Toolbox A predictivepersonalassistant more productiveday. meetings, calendars,and transportation plans,toensurea the background,synchronizing works smoothlyandvirtuallyin Predictive personalassistant A dayinthelife Versatile andreliable,they Developed inapartnership autonomous-driving vehicles. move troopsonthebattlefield. pods areemissions-free, between DARPAandprivate industry, transportation transport soldiersonbaseand Transportation pods While planningatrainingexercise,this analytical toolseekswaystomitigaterisk dashboard alsosearchesDefenseNetfor similar exercisesconductedaroundthe maneuvers toaerialexercises,andcan globe toimplementlessonslearned. incorporate internationalpartners.The tool coverseverythingfromlarge-scale to people,property,orequipment.The Digital riskmanagementdashboard COMMANDER SMART BASE SMART BASE COMMANDER
Job description Employee profile Toolbox A day in the life
A DAY IN THE LIFE
Colonel Darby arrives in her office at Fort Benning Garrison headquarters. She Colonel Darby is walking outside when her phone rings. Aware that this is a 0 6 :0 0 AM and her sergeant major take a long run over to the airborne school. They know 0 2 :0 0 PM classified conversation, she activates herSCIC , a sensitive compartmentalized students will be using their new VR headsets to simulate an airborne drop and information cloud that serves as a cellular and frequency jammer. This tool want to check in on the training. enables her to have a classified phone call on the move.
After physical training and a quick shower, it is time for the weekly staff meeting. Colonel Darby logs into DefenseNet to check the situation reports in the major 0 9 :0 0 AM Half the staff is at an industry conference in Washington, D.C., but will be 0 4 :0 0 PM theaters of operations. Using commander’s vision, she views the video feed attending via videoconference and making a presentation. Their materials were from a drone circling an objective and makes a note to review the battle damage uploaded via their secure DefenseNet app on their iPads. assessment later on.
While she checks emails, her predictive personal assistant has organized Colonel Darby and her husband have a dinner meeting with the commanding 1 0 :0 0 AM the notes and staff deliverables from the meeting. The assistant then emailed 0 6 :0 0 PM general and his wife. She decides to use one of the mobility transportation pods, the notes to all attendees, updated the commander’s priorities, and is already an autonomous vehicle, to get downtown. On the way, she plays cards with her synchronizing calendars for next week’s engagements. husband.
One of the infantry battalions on Fort Benning is deployed in the Middle East, but 1 2 :0 0 PM the companies have been rotating through the virtual collaborative exercise trainer. Using virtual reality, the VCET allows deployed troops paired with a company back at Fort Benning to conduct force-on-force training in real time. Colonel Darby observes the VCET training through her own device while sitting in her office.
28 TALENT CLOUD COORDINATOR
TALENT CLOUD COORDINATOR TALENT CLOUD COORDINATOR
Job description
TALENT CLOUD COORDINATOR
Summary Responsibilities
TCCs enable organizations to maintain a lean and agile central • Deploying the shared government workforce across different workforce that can work across multiple agencies and geographies. agencies based on project needs and employee skill sets They deploy the TalentCloud workforce across different projects and • Recruiting talent from within government into the departments, using tools to predict best-fit employees according to TalentCloud project needs and employee skill sets. Cognitive and automation • Delegating noncritical, small tasks to external workers technologies significantly reduce time spent on administrative tasks and engaging external experts with niche skills on specific while also enhancing TCCs’ decision-making abilities. TCCs help projects TalentCloud employees gain access to the resources they will need to • Identifying project-specific employee development needs; prepare for new assignments. They oversee career advancement for enabling employees to access the most relevant learning employees, which in the TalentCloud model involves moving along tools and modules a lattice by accumulating experience points (XPs). They also serve as coaches, counseling employees on wellness, work/life balance, career • Coaching and supporting TalentCloud employees in a variety of areas direction, building networks, and more.
Time spent on activities
R A
C
30 TALENT CLOUD COORDINATOR
Job description Employee profile Toolbox A day in the life
Top skills
HUMAN e it ent and hi in
ERIC PARKER Staffing
TALENT CLOUD COORDINATOR GSA TalentCloud services department | Washington DC iti al thin in and le l in
Talent cloud coordinators (TCCs) specialize in assembling the right people for particular projects and sharing that knowledge. They manage the talent pool in the TalentCloud—a new on-demand model for Communication (empathy, influence, persuasion) organizing talent based on team collaboration.
Conflict resolution Experience Education a hin Talent cloud coordinator HR Certification Institute GSA TalentCloud services department Associate professional in human resources (aPHR) 2022–present 2018 TECH Senior staffing specialist Gerogetown University Alpha Tech Consultants Bachelor's degree in business administration Gamification 2019–2022 2009–2013
Talent manager l d a ed ana e ent ft a e Hewlett Packard 2017–2019 Other certifications f e analyti Project specialist • Coursera • Coursera Hewlett Packard 21st-century talent models The science behind successful ea nin ana e ent y te 2013–2017 teams • EdX Workforce analytics
31 TOOLBOX This gamification-basedperformancemanagement system also earnXPswithhigh socialcapitalscoresbasedontheir accumulate XPs,theybecome eligibletotakeonadditional collaboration andnetworking efforts.TCCsusethesystemto education, andprofessionalcertifications.As employees This AI-poweredbotconducts (XPs) througheffectiveworkoncloudprojects, training, responsibilities anddraw highersalaries.Employeescould incorporates theaccumulationofexperience points track andmanage employeeperformance andcareergrowth. Reports arethenreviewedand adapts theinterviewbasedon evaluated byTCCs. on predeterminedparameters. offered andscorescandidates screening interviews.Thebot initial rounds ofrecruitmentand the candidateandposition Productivity TCCs usetoaccessTalentCloudemployee AWIS isaninformationmanagementtool current andfuturedeployments. such asworkexperience,certifications,past projects, skills,andinterests.Italsoprovides profiles. Eachprofileincludesattributes information aboutemployeeavailabilityand XP performancemanagement Robo-interviewer system (AWIS) Automated workforceinformation PRODUCTIVITY ASWELLINTERNALLYFOCUSEDONESSUCHWELLNESSANDPERSONALDEVELOPMENT. THE TOOLBOXSUPPORTSWORKERASAWHOLE—INACHIEVINGEXTERNALOUTCOMESSUCH
Decision-making Once therequesthasbeenposted,TCCsarenotified; and seeknominations.Basedonnominations as skillsrequired,experience,andcertifications. allows managerstopostresourcerequestsfor Integrated withAWIS,thesmartresourceallocator provide alistofsuitableemployeesforeachjob. upcoming projectsandsetqualificationcriteriasuch they canthencross-postthejobonstaffingcentral job requirements,theSRAusesAItechnologyto Smart resourceallocator(SRA) Job description TCCs ofupcomingtasks. TCCs stayproductiveand The digitalassistanthelps appointments and save timebyscheduling Integrated withallothertools, performing specifictasks using onlyavoicecommand. the digitalassistantreminds Digital assistant Learning A personalizeddigital on-demand, self-paced seminars. microdegrees, agency training, in-person to MOOCs, microlearning, training includingaccess workshops, and learning platformfor Employee profile Skills U TCCs topostnoncritical This platformallows and short-termneeds. agencies to tap into the It enablesgovernment be handledexternally. microtasks thatcould gig economyworkforce to addressimmediate E-source 32 The teambuildertoolprovidesTCCstheinformationtheyneed TCCs determinewhichemployeesmightworkbesttogether. complementary strengths,thetoolsortsthroughpersonalitytests vet recommendationsbyholdingindividualandgroupinterviews. high-performing teamsneedtobediverse,compatible,andhave into thesciencebehindsuccessfulteams,thisAI-poweredtool to assemblestrongteamsforprojectsandassignments.Tapping like BusinessChemistryinadditiontoskillsandstrengthshelp learns andmakesrecommendationsforteams.Recognizingthat This toolcrowdsourcesand available viaachatbot-powered, and makestheinformation across theorganization and worktipsfromemployees aggregates tacitknowledge voice, images, andtext. various formatsincluding video, searchable database.It supports Toolbox Team builder Ask meanything This centralizedtoollists TalentCloud projectmanagers all newstaffingneedsand employees canfindandapplyfor openings acrossagencyprojects. manage staffingassignments. projects ofinteresttothem.TCCs post hiringrequirementsand use staffingcentraltomakeand Staffing central A dayinthelife
Well-being This mobileapptracks daily stepstakenetc. exercise (self-reported), caseloads, hours It helpsusersbalance travel, vacation,training, who arerunning thin. workloads and flags those worked, hoursspenton This toolaggregatesdatafromthe overwork andthosewhoneedto enables TCCstomanageemployee employee wellnessmanagerappand more experiencepoints(XPs).The identifying employeesatriskof tool isalsolinkedtoAWIS. take onadditionalprojectstoearn workloads andassignments,by Wellness manager Employee wellnesstracker TALENT CLOUD COORDINATOR TALENT CLOUD COORDINATOR
Job description Employee profile Toolbox A day in the life
A DAY IN THE LIFE
Over a cup of green tea, Eric catches up on email and reviews his appointments Eric is back at his workspace and starts on his queue of staffing allocations on 0 9 :0 0 AM for the day. His digital assistant has optimized his calendar, chunking meetings 0 1 :3 0 PM Staffing central. The Food and Drug Administration (FDA) is looking for a team and collaborative tasks for the morning, and allocating time for deep work later in of technologists to partner with on the development of a trend-sensing process the day when Eric feels most productive. and tool. Eric defines the requirements for the team and enters it into theSRA tool. It shortlists some options based on availability, expertise, and skills, but it’s Eric’s job to review their profiles on theAWIS , fine tune the selection, and find employees who would be the best fit. He also uses theTeam builder tool to assess team compatibility. Eric heads to his first meeting, an orientation session for some new TalentCloud 1 0 :0 0 AM employees along with a few colleagues. Cloud workers vary in background and expertise and exhibit traits of “free-agent” workers—self-sufficient, self-motivated, with a strong loyalty to teams and clients. Since most participants are spread across geographies, they conduct the meeting via videoconference. Eric’s smartwatch buzzes and he simultaneously gets a pop-up notification on 0 3 :3 0 PM his computer screen. It’s an alert from the wellness manager app telling him he has been sitting for more than 90 minutes and should take a walk. Eric decides to take the stairs down to the cafeteria and grab a coffee.
During the meeting, Eric and his colleagues brief the new hires on the unique 1 1 :0 0 AM attributes of the TalentCloud model, which include project rotations, virtual working, the XP performance management system, and career progression. They also introduce the new recruits to a group of experienced TalentCloud Eric reviews the robo-interview reports for TalentCloud employees looking to fill employees who will serve as their peer mentors. While voluntary, participating 0 4 :0 0 PM an AI specialist position for a project at a federal consumer watchdog agency. He in these activities directly adds to employees’ social capital scores and XP shortlists two candidates to interview with the project manager and moves on to (experience points), which influences career progression and performance. other staffing needs.
Eric has a coaching meeting with a TalentCloud employee, a new parent who 0 5 :0 0 PM As he finishes up for the day, Eric receives a notification that the business 1 2 :0 0 PM wants to better balance his work and family commitments. Using the Ask me chemistry results for the new hires has been added to the AWIS database and anything app, Eric finds tips and tricks that other employees recommended team builder. With their profiles complete, he can begin to identify appropriate when in similar situations and includes them in his coaching plan. project opportunities for them. He asks his digital assistant to include this task on tomorrow’s schedule.
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