Environmental Report

Deutsche Post AG Headquarters Policy and Environment 53250 Bonn Germany

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Environmental protection on the Internet: www.dpwn.com Society & Environment

Deutsche Post World Net: Environmental Report 2003

As of: May 2003 Mat. no. 675-200-131 You will find further information on our environmental commitment on the Internet at: www.dpwn.com ! Society & Environment

Natural networks Photo credits

Description Daniel Ammann Dörte Bernhardt P. 1, 24: Dewdrops on a spider’s web Yann-Arthus Bertrand P. 4: Inflorescence of the gigantea pro- Deutsche Post AG tected by a net Geoff du Feu P. 12: Part of the wing of an aeshna mixta Georg Gerster dragonfly Getty Images P. 18: Honeycomb Global Compact P. 30: Nerve cells in the human brain Stefan Hochhuth P. 36: Leaf structure of the male fern Slawomir Jezierski P. 46: A network of paths in an African René Keil village in the Ngorongoro Crater, Thomas Mayer Tanzania MVV Energie AG P. 54: Lena Delta, Siberia NASA P. 60: Hydrangea leaf Bernhard Nimtsch P. 69: Marks left on a tree of life by wild Alfred Pasieka animals in Tsavo East National Park Michael Pohuski in Kenya Andreas Riedmiller Rohan Sybille Sarnow Wolfgang Seelig

2 71 Environmental Report

Table of contents

5 Networking the world

10 Our responsibility

13 Efficient networking

19 Conveying mail

25 Delivering goods

31 Using logistics

37 Protecting the environment

47 Operating sustainably

55 Global networks help

61 Identifying potentials

3 Environmental Report

Networking the world

Our task as a global logistics provider is to That is why we have given our first environ- network the world. Our aim is to provide mental report this particular title. excellent service quality to our customers at attractive prices in the most environmentally- Global tasks call for efficient networks linking friendly way possible. Globalisation and global economy, politics and society and require trade are generating more and more transport people to assume responsibility – at national and traffic, thus affecting the environment and and international level. We wish to shoulder climate alike. The challenge for our company our share of the responsibility – in dialogue is therefore to reduce to the extent possible with you. We therefore invite you to take part the utilisation of resources and the impact on in the discussion. the environment by providing the highest possible level of efficiency. Sincerely,

Yet globalisation also provides new opportun- ities – for development, equal opportunities and efficient environmental protection. Envir- onmental protection is both a local and a global task. In order to be consistent with its global dimension, we need comprehensive strategies and must use skills and resources on Dr Klaus Zumwinkel a global level. Global logistics networks like Chairman of the Board of Management Deutsche Post World Net’s lay the necessary foundations. It is only with efficient networks that we can reduce environmental pollution and at the same time make the best possible use of the opportunities that globalisation presents. In this regard, nature can teach us how efficient networks operate.

5 Networking the world

A modern and global logistics group ➤ ➤ ➤

The global economy in the 21st century is Overview of services marked by progressive globalisation. Political barriers and trade barriers are being abolished, Deutsche Post World Net generated total rev- modern technologies are simplifying commu- enue of over EUR 39 billion and profits from nication paths as well as business development operating activities of over EUR 2.4 billion in and operations. Manufacturers and consumers 2002. More than 40 percent of its revenue is have unlimited access to goods and services now generated on international markets, available on global markets – and are increas- including the Americas and important growth ingly taking advantage of that availability. markets such as Asia or Eastern Europe. The The EXPRESS Corporate Division, integrating The LOGISTICS Corporate Division previ- Global networks and service providers who Group’s services are provided by four corporate all parcel and express services, is now the ously comprised the Danzas group that has can cater for these markets are essential for divisions. Group’s biggest revenue earner, accounting been part of Deutsche Post World Net since global trade. for almost 30 percent of total revenue. This 1999. The Corporate Division now operates The MAIL Corporate Division handles around can be attributed largely to the integration of under the DHL umbrella brand. Full logistics Deutsche Post World Net geared up to meet 21 billion items each year. These items include DHL Worldwide Express. The global market services are provided in three business depart- the requirements of globalisation early on and not just traditional letters, but also advertising leader in the international courier and express ments: is today one of the largest and most efficient mail (9 billion items/year) and publications business has been a wholly-owned subsidiary logistics groups in the world. With its brands (2.2 billion items/year). It also processes so- of the Group since December 2002. DHL • Danzas Solutions (in future DHL Solutions) Deutsche Post, DHL and Postbank, it provides called hybrid mail items (0.9 billion items/ Worldwide Express transports over 160 million develops and implements full logistics its customers with the entire spectrum of year) – Deutsche Post receives the items by shipments globally each year and operates a solutions along the entire supply chain, in communications, logistics and financial services. electronic means and they are printed out fleet of over 250 aircraft, with over 3,400 inter- particular for the automotive, electronics, What used to be the state-owned company and delivered as letters. In the mid-1990s, a national flights each day. Since 1 April 2003, fashion, FMCG (fast-moving consumer Deutsche Bundespost has become an inter- state-of-the-art logistics system was installed DHL has been the Group’s brand for all express goods), pharmaceutical and telecommuni- national, listed group whose products and in the mail division, encompassing 83 mail and logistics activities. cations market segments. services reflect market trends and meet cus- centres throughout Germany which ensure tomer needs. Ever faster global delivery is one that logistics standards are met. Under the Growth in the EXPRESS division is also re- • Danzas AEI Intercontinental (in future of the requirements. By acquiring participat- Postal Universal Service Ordinance (Post- flected in market share. In Germany, Deutsche DHL Danzas Air & Ocean) is the world’s ing interests in countries all over the world Universaldienstleistungsverordnung (PUDLV)), Post World Net was the number one provider number one service provider for air freight, and by expanding its own range of services, Deutsche Post is legally bound to meet certain of courier, express and parcel services (CEP) in the number two provider for ocean freight Deutsche Post World Net has created a net- standards in terms of quality (transit times) 2001, with a market share of 23 percent in a and provides its customers with a project work that connects more than 220 countries and number (postal retail outlets, letterboxes) growing market. In the European CEP market, forwarding service. and territories. for its mail and parcel products and services. Deutsche Post was also the biggest provider in 2001, with a market share of 16 percent. In the • Danzas Eurocargo (in future DHL Express The Group has a global workforce of approxi- The Group generates around 28 percent of its global cross-border mail market that also forms and DHL Freight) has the densest transport mately 380,000 (head count as at 31 December revenue in the MAIL Corporate Division. A part of EXPRESS, Deutsche Post World Net network for less-than-truckload shipments 2002), with around 70 percent of its employees few years ago, the figure was closer to 70 per- had a market share of 14 percent in 2001, which in Europe and provides special services based in Germany and 20 percent in the rest cent. These figures underline how the Group made it the second largest provider. such as customs services, trade fair services of Europe. Deutsche Post World Net has over has developed from solely a national letter and food transportation services. 23,000 employees in the Americas and over mail and parcel service provider into an inter- 14,000 employees in Asia. national logistics group.

6 7 Networking the world

➤ ➤ ➤ with new tasks and increasing responsibility

Postbank, together with Deutsche Post’s retail Requirements the Group has to meet sions. The systematic evaluation and control to be introduced that will cover the different outlets and the Pension Service, makes up the of such factors for Deutsche Post World Net is board departments, including divisions that FINANCIAL SERVICES Corporate Division. By providing a comprehensive range of com- a major component of a sustainable corporate operate at international level. A long-term With 10 million customers, it is one of the munications, logistics and financial services, policy that includes environmental protection task will be to provide quantitative data on largest retail banks in Germany. Its products Deutsche Post World Net covers the entire as well as social and humanitarian commit- Deutsche Post World Net’s impact on the and services are sold mainly via Deutsche Post’s supply chain for its customers from a single ment. environment as part of Group-wide environ- more than 12,000 retail outlets. source. This development is not an end in mental controlling. itself, it meets the demand for comprehensive Coordinating environmental activities Particularly since its merger with DSL Bank in and swift service among customers who are In addition to outlining our activities, we are 2000, Postbank has increasingly been target- global players. Global networks are to be The establishment of the Policy and Environ- publishing our environmental performance ing business customers as well. It provides all further expanded, particularly in the direction ment Corporate Department in 2001, which in this report. They cover the year 2001 and the main banking products from payment of Asia and America. The integration of the reports directly to the Chairman of the Board mainly focus on Deutsche Post AG’s activities transactions and loans and investments right three major brands DHL Worldwide Express, of Management, Dr Klaus Zumwinkel, was an in Germany. through to online brokerage. Its portfolio also Deutsche Post Euro Express and Danzas under important step in the right direction. Under includes home saving and insurance products. the DHL brand makes leveraging synergies the management of Dr Monika Wulf-Mathies, In 2001, Postbank took over BHF (USA) and enhancing the efficiency of networks an Deutsche Post World Net’s many activities Holdings Inc. in New York, which operates economic and environmental necessity. in the environmental area are coordinated mainly in the area of corporate finance and throughout the Group. The tasks include pro- commercial real estate loans. Deutsche Post The fuel consumption of our fleet of vehicles viding specialised advice to the various Board World Net has thus created a strategic platform and the energy required both to heat our real and Business Departments on environmental for the development of global logistics finance estate properties and to operate our sorting issues. A Group-wide committee for environ- that facilitates synergies with other divisions, processes are two areas in which major cost mental protection provides a forum for the in particular the EXPRESS and LOGISTICS factors are associated with environmental exchange of experience and facilitates the Corporate Divisions. effects – the utilisation of resources and emis- coordination process. A reporting system is

8 9 Our responsibility

Our responsibility Our guidelines

As a world wide leading logistics group, Deutsche Post World Net acknowledges its global

responsibility to protect the environment and ensure sustainable development. With our

services, we are helping to meet the tasks facing the world today. Our guidelines are directed

at gearing our activities ever more to the principles of sustainable development:

Deutsche Post World Net, a world wide leading Only when everyone is willing to assume global • Environmental protection is an integral part of our corporate strategy which is aimed at logistics service provider, offers mail, logistics, responsibility for these challenges will it be pos- long-term value creation. It is an important factor in the evaluation of all our activities. express and financial services through its global sible to master these tasks. It is our belief at infrastructure network. In Germany, we guar- Deutsche Post World Net that our products and • We measure our processes and services against the highest quality standards. Compliance antee comprehensive postal service that con- services in the mail, logistics, communications with national and international environmental regulations constitutes the minimum standard nects people and is backed by an extensive and financial services fields represent an import- for us. It is also the starting point for supplementary measures aimed at continually transport network. Through our products and ant contribution to this. improving our environmental performance. services, we help surmount geographical and temporal barriers, promote human communi- While doing so, our activities both in general • As a corporate group, we advocate and support the dissemination of environmentally and cation and foster common trade. and also at detail level must be consistent with socially exacting standards throughout the world. these objectives. They must guarantee a high In the course of our worldwide operations, we level of environmental sustainability and social • We consider our employees' commitment and active involvement to be an important plat- are continually confronted with far-reaching acceptance. In the end however, the environ- form for our efforts and a significant source of innovation. We want to foster this through global problems that government, trade, indus- mental importance of logistics services can be specific training and motivation. try and society must take on: Environmental judged only within the overall context. Logistics protection in general and climate protection in services are not an end in themselves. They are • We study our typical transport and logistics processes and work to improve them. To particular are global tasks. It is vital that people an indispensable part of functioning economic achieve this, we rely on modern technology and efficient logistics structures throughout worldwide find their way to a responsible and structures, the international division of labor the world. equitable use of our planet's resources. At the and strategies for global solutions - and thus same time, the poor countries of this world constitute our share of responsibility. • We evaluate our logistics products and services against a macroeconomic backdrop or must be given the opportunity for economic within the context of entire value-added chains and their environmental relevance. In development and access to greater prosperity. close cooperation with our customers and business partners, we want to optimize them in The future of coming generations must be safe- environmental terms as well. guarded. • We assess and evaluate our environmental performance on a regular and transparent basis. In the case of a conflict of interests these results are carefully considered in order to balance economic, social and environmental objectives.

• We detail our performance in regular, transparent environmental reports. In this context, we seek a dialogue with the public and an exchange of information on experience with other – both national and international – bodies.

10 11 Environmental Report

Efficient networking

Nature uses intricate networks in order to create

links and make life possible. Man uses a network of

roads, railways and air and sea routes to link places

with each other. Nature provides us with the perfect

example of how life can be efficiently networked.

And how life can make sustainable use of the envir-

onment. Our potential – both economically and eco-

logically – lies in the way we shape our logistics net-

works. It is up to us to continue to enhance their

efficiency by applying our logistics know-how.

13 Efficient networking

➤ ➤ ➤ for economic reasons

How can goods be transported from A to B? viable. That is one of the reasons why Deutsche delivery in city outskirts or in small towns if should contribute hundreds of millions to By direct routes? Using half-empty vehicles? Post World Net invests so much time and this means that parcels can be delivered in the earnings by 2005 and will also have a positive Transport logistics is no trivial matter. Runs money in developing a global logistics network. district and, at the same time, special parcel impact on the environment. with empty or half-empty vehicles create un- This is the only way that global shipments that delivery trips with delivery vans can be saved. necessary costs and environmental pollution, customers require today can be transported in The environmental performance must be seen just as uncoordinated routes do. an efficient, environmentally-friendly and in the overall context in this regard. cost-effective manner. Networking prevents inefficient transport Integrating parallel networks Redesigning networks in Europe * runs and at the same time safeguards quality. The integration of previously independently Logistics know-how is the backbone of mail operating companies from all over the world Special importance is attached to the integra- and parcel services and of the freight-forward- defines the Group’s task of pooling networks tion of parallel networks, both at regional ing industry. In Germany, Deutsche Post has in order to make more productive use of and at European and global level. Up to now, managed to achieve a network density that is them. Merely providing parallel networks – Deutsche Post Euro Express and the Group unparalleled: every household and every street possibly in the same regions for comparable subsidiaries DHL and Danzas have been oper- has been opened up and is catered for each or identical products – is very rarely efficient, ating independent local pick-up & delivery working day. The expense of additionally trans- also and especially from the environmental networks. porting a single letter or parcel on this network point of view, since the capacity of the means is minimal. No additional trips have to be made. of transport is not utilised to the full. As part of its in-house value creation pro- However, this only applies as long as intensive gramme STAR, Deutsche Post World Net use is being made of the network and the net- A great deal of thought is given to the area of envisages that these services will in future be work handles a large volume of shipments. network optimisation at Deutsche Post World offered as integrated services by DHL. This High capacity utilisation is not just the pre- Net. In the GeoRoute project, for instance, will reduce the number of trips and increase requisite for energy efficiency, but is also an the optimum routes within delivery districts the capacity utilisation – which will have an economic requirement. in Germany are determined using a computer- immediate effect on eco-efficiency. based route optimisation system. Building global networks Deutsche Post World Net currently operates So-called combined delivery, common in six parallel networks for cross-border traffic A rule that applies to national networks in rural districts, also needs to be considered in Europe over and above its national network Germany or in other countries also applies to from the point of view of network efficiency. structures. These networks, which have hith- global logistics networks: they have to achieve a In some cases, it may, for instance, make sense erto operated independently of each other, are certain density and a large volume to become to switch from bicycle delivery to vehicle to be integrated as part of STAR. The measure * Diagram is for illustration purposes only

14 15 Efficient networking

➤ ➤ ➤ for the benefit of the environment

Interview with Dr Monika Wulf-Mathies, Head of the Policy and innovative example of this. It gives customers makes sense, both environmentally and eco- Dr Monika Wulf- the option of avoiding failed delivery attempts nomically, and has become a focus of our Mathies has been Environment Corporate Department at Deutsche Post World Net and having to make the same trip twice. They value creation programme STAR. head of the Policy can pick up parcels from a centrally-located and Environment parcel machine while they are on the move. Air transport, in particular, is gaining Corporate Depart- Dr Wulf-Mathies, how eco-efficient is How environmentally-friendly are the importance in global trade. This is very ment in the Board Deutsche Post World Net? nationwide networks that Deutsche Post Deutsche Post World Net has grown con- problematic from the environmental point Department of the operates in Germany? siderably in the past few years. How has of view ... Chairman of the We are in a position to offer our services very the integration of the new subsidiaries Board of Manage- eco-efficiently thanks to our dense networks. That is an interesting subject. Deutsche Post impacted on the environment? It is both global trade links and our production ment at Deutsche And there are of course parallels between the AG’s networks are shaped by the statutory and consumption habits that are speeding up Post World Net economic optimisation of our logistics networks mandate to provide mail and parcel services. Our new subsidiaries can boast an excellent the exchange of goods and information. This since January 2001. and a high level of ecological efficiency. The We have to provide services not just in con- track record in this area. Just look at Danzas, is where we need to gear ourselves to customer She has previously more intensively we use our network structures, urbations but also in sparsely-populated areas for instance, which has had its own environ- needs if we want to keep our market position. worked at the Min- the lower the energy consumption and the – that is an economic and environmental mental guidelines for years. Or bear in mind Global and at the same time swift transport istry of Economics, level of emissions will be per transport service. challenge. However, we do have an ecologically- that DHL is currently introducing environ- networks are the basis of our competitiveness the Federal Chancel- efficient answer, even for those sparsely-popu- mental management systems in accordance and would be inconceivable without air lery, as Chairperson Can you give us an example? lated areas, thanks to the high overall volume with the ISO 14001 Standard in a large number transport. However, we need to reduce envir- of the ÖTV trade of shipments. Of course, it is not possible of countries. Our subsidiaries in Scandinavia onmental pollution as much as possible by union and as an EU The integration of the Deutsche Post, DHL and to make deliveries by bicycle or on foot in are setting a particularly good example, for using state-of-the-art technology, for instance, Commissioner. Danzas logistics networks. We can build on sparsely-populated areas but the density of instance, with the Grøna Ton (Green Tonnage) modern, economical and low-noise aircraft. the respective logistics expertise, avoid parallel our network provides the shortest routes concept. But in Germany, we can also be Efficient utilisation of aircraft capacity is structures and prevent inefficient transports. possible under these circumstances. This means proud of Parcel InterCity, our highly efficient another important aspect. But we also want That is very important, particularly in the we are leagues ahead of where we would be if product combining road and rail transport. to document what types of pollution result international area. To this can be added im- small volumes of mail were being distributed For the Group as a whole, it is a matter of from what types of transport services. That is provements resulting from the introduction by a large number of different service providers networking these activities, of expanding why we have taken stock of a number of typ- of intelligent routing. However, the choice of with ecologically less-efficient networks. In successful concepts and of learning from one ical transport services in this environmental suitable means of transport is also important. order to meet the changing needs of our another. And it is, of course, particularly report. We are endeavouring to offer customers Energy-intensive means of transport not only customers, we are endeavouring to make our important to make joint use of logistics systems alternatives so that they have the option of emit high levels of carbon dioxide, they also networks even more flexible and efficient. and to organise them even more efficiently, choosing the more eco-efficient logistics cost us a lot of money. PACKSTATION, a new delivery service, is an especially in the air transport area. That product.

16 17 Environmental Report

Conveying mail

Over 62,000 mail delivery districts are spread seam-

lessly over the whole of Germany like a honeycomb

network – from the Halligen islands to the Zugspitze.

We convey over 70 million items each working day

for our customers in Germany alone. As a rule,

letters are delivered within a day. To do so at afford-

able prices is only possible using state-of-the-art

technology and sophisticated logistics. As such, the

environmental track record is not just dependent

on the distance covered by letters.

19 Conveying mail

➤ ➤ ➤ for instance from Munich out into the world

For distances of up to 450 kilometres, Trailers are changed trucks are used – sometimes with a trailer. at Ulm.

Emptying letterboxes in Munich: Collection The loaded truck leaves the delivery base and Almost 90 percent of the items are Outgoing letters are sorted Shipments to Hamburg use the A stopover is made in Frankfurt: the letters is carried out using cars or estate cars. drives on to the mail centre in Munich. handled fully automatically. according to routing regions. overnight airmail service. are resorted to other aircraft.

Having their morning mail in their letterboxes Munich – Stuttgart is something which business and private customers alike take completely for granted. A letter weighing 20g is posted in a letterbox Yet the collection, sorting and delivery of 70 in Munich – in one of over 100,000 through- million letter mail items every day is a logis- out Germany. The letterboxes in a region are tical challenge. “J+1” is what customers and emptied on a specified route, the letters are the legislator expect, namely delivery of items then transported to the relevant delivery base posted within Germany on the next working from where they are brought to the mail centre International items go to the International The letters are sorted at the IPZ and are flown Landing in New York: the letter is handed day. This is achieved in 95 percent of cases, in Munich 30 kilometres away in a 7.5 ton truck. Mail Centre Frankfurt (IPZ). to the USA, for instance, on scheduled flights. over to the national postal company. with the result that Deutsche Post offers top These trips are referred to as “pre-carriage”. quality by international standards. The letters are cancelled and sorted at the mail This can only be achieved because we have centre – by routing region, corresponding to The so-called “main carriage” takes place after At Stuttgart mail centre, incoming items are developed a sophisticated logistics network. the first two digits of the postcode. Each day, sorting – the letters have to be transported sorted according to delivery bases and districts The decentralised collection of letters is several million letter mail items are processed, to the mail centre in the routing region where early in the morning. They are then driven to followed by a complex sorting process in one with the address being read by machines in the recipients’ addresses are located. When the connected delivery bases – the so-called of the 83 mail centres and then transport – almost 90 percent of the cases. It is only the letters are transported from Munich to “post-carriage” has begun. There are around sometimes just a few kilometres, sometimes high level of automation that facilitates timely Stuttgart, the transport covers a distance of 3,500 delivery bases throughout Germany, 1,000 kilometres. The route taken by three and cost-effective processing. approx. 250 kilometres in the trailer of a large from where mail is delivered on foot or by different letter mail items is outlined below. truck. At the hub (transhipment centre) in bicycle in more than 50 percent of all the Ulm, the truck driver changes trailers and 62,000 districts. another one continues the trip to Stuttgart.

20 21 Conveying mail

➤ ➤ ➤ and this is our environmental performance

The well-laden truck and trailer travels on to the mail centre in Stuttgart.

Delivery takes place in the morning – in over 50 percent of cases, on foot or by bicycle.

The journey by truck continues from At the destination mail centre, the outbound mail is sorted and the letter is transported by truck to the delivery base. Hamburg airport to Hamburg mail centre.

Munich – Hamburg Munich – New York 20 grams of letter paper. Most of these emis- Analysis of emissions by process stages sions are caused by the energy consumed by Case study: Munich Munich Munich ––– If letters have to travel a large distance, “J+1” If a letter is destined for New York, it is driven the mail centres. The truck transport during Stuttgart Hamburg New York can only be ensured with swifter transporta- by truck from the mail centre in Munich to the main carriage only plays a minor role. Distance: 250 km 850 km 6.200 km

tion. For distances of over 450 kilometres, the the International Mail Centre in Frankfurt, CO2-equiv./letter 18 g 49 g 140 g letters are driven to one of the country’s ten where sorting takes place. The letter is then On the route between Munich and Hamburg, Collection 17 % 6 % 2 % airports. State-of-the-art passenger aircraft flown to the USA on an intercontinental flight. air transport generates the most emissions. Pre-carriage 2 % 1 % <<1 % usually fly a star-formation route to Frank- Once it has arrived in New York, the letter is The route to New York generates emissions Sorting incoming mail 29 % 11 % 4 % furt. They are filled to the brim with letter handed over to the national postal company. of as much as 86 percent – and the letter is Main carriage road 7 % 1 % 3 % mail items. In Frankfurt, the items are reloaded transported across a distance of 6,200 kilo- Main carriage air – 76 % 86 % as quickly as possible and are then flown on Greenhouse gas emission metres within the shortest space of time. Sorting outgoing mail 44 % 5 % 5 %* to their destination airport. Direct flights have Post-carriage 1 % <<1 % – ** also been organised on worthwhile routes. The greenhouse gas emissions resulting from * at the International Mail Centre Frankfurt shipments and energy-generation processes are ** not taken into account in the USA In this particular case, the letter is transported of particular importance. These emissions are Greenhouse gas emissions (case studies) Greenhouse gas emissions in the from the mail centre in Munich to the airport. indicated in grams carbon dioxide-equivalent. three examples of Case study CO2-equivalent g/letter It is flown to Hamburg via Frankfurt and is conveyance of a Munich – Stuttgart 20-gram letter and then driven from the airport to Hamburg A letter weighing 20 grams generates 18 grams comparison with the Munich – Hamburg mail centre. There, incoming items are sorted of emissions on the route between Munich emissions generated Munich – New York in the paper manu- according to delivery bases and districts and and Stuttgart – which, incidentally, is less facture of a 20-gram Paper manufacture post-carriage then starts to the delivery bases. than the emissions generated in manufacturing letter. 0 20 40 60 80 100 120 140 160

22 23 Environmental Report

Delivering goods

Private individuals and companies alike tend to use

parcels, small packets or pallets for the exchange of

goods. With its extremely dense network, Deutsche

Post World Net ensures nationwide delivery. This

service has become indispensable today; whole

branches of industry depend on it. At peak times,

we handle around 2.8 million shipments a day in

Germany. Sophisticated logistics and high transport

efficiency also benefit the environment.

25 Delivering goods

In most cases parcels are transported by truck ➤ ➤ ➤ near or far, to the parcel centre in the destination area. fast and punctual

A parcel is posted At the parcel centre, the parcels are The parcels are sorted automatically ... and are loaded onto trucks. Parcel InterCity is used on the route in Munich. coded on the basis of postcodes. by destination area ... between Munich and Hamburg.

The parcels are transhipped The parcels are driven to Hamburg ... and are transhipped at a parcel centre. Delivery to the addressee. at the hub in Staufenberg. As part of the express service, a courier on different-sized trucks ... picks the parcel up from the customer.

Case study of a 5.5-kilogram parcel In the parcel service, over 400 delivery bases, carry 60 swap bodies, and almost 90 percent ments. And often there is simply no demand approximately 11,300 delivery districts and of its capacity is utilised on the North-South/ for this service among business customers. A parcel is to be transported from Munich to 33 parcel centres provide nationwide cover- South-North route. Hamburg. It weighs 5.5 kilograms and was age at prices that are standardised throughout Truck capacity is utilised most efficiently – posted in Munich in the afternoon. Of course Germany. The parcel centres include 5 inter- Parcel Intercity is an environmentally-friendly also for economic reasons. If one considers, it is to arrive the following day, for “J+1” also national freight stations. The majority of alternative to truck transport. Transporting for instance, the same 5.5-kilogram parcel applies to parcels transported by Deutsche Post: parcels are conveyed by truck. However, the the parcel in question over a distance of approxi- being transported from Munich to Cologne as a rule, parcels are delivered the following fast connection using Parcel Intercity is available mately 850 kilometres generated 410 grams by truck, covering a distance of approximately

working day. for the route between Munich and Hamburg. of CO2 emissions. However, on many other 600 kilometres, it generates 870 grams of CO2 Deutsche Post World Net provides this com- routes, trucks have to be used for the main emissions. Incidentally: around 80 grams of

bined rail and road transport option in co- carriage, because at present there are not these CO2 emissions result from the delivery operation with DB Cargo. A whole train can enough options for linking rail and road ship- of the parcel in Hamburg or Cologne.

26 27 Delivering goods

➤ ➤ ➤ with positive results for the environment Delivery in the delivery district.

Sorting of outbound shipments The parcels are loaded ...... and are transported at the Hamburg parcel centre. to the delivery base.

It is a different story with express items. Speed A parcel weighing 5.5 kilograms being trans- The alternative would be to purchase the Analysis of emissions by process stages comes at a price: an express delivery generates ported 6,200 kilometres from Munich to New goods on a shopping spree in the neighbour- Case study: Munich Munich Munich ––– around 800 grams of CO2. As such, the deciding York actually produces almost 36 kilograms ing town centre instead of ordering them Hamburg Hamburg Cologne

factor is that shipments cannot be delivered of CO2 emissions. Air transport may offer the from a mail-order company and having them Express during ordinary delivery runs, but, in around benefit of swift conveyance, even over large delivered by the postal service. The most Distance: 850 km 850 km 600 km

2,000 cases, have to be delivered each day by a distances, but it has a bigger impact on the environmentally-friendly option would be CO2-equiv./parcel 410 g 2,700 g 870 g smaller vehicle carrying fewer shipments. environment. Only 0.8 kilograms of those to travel by bicycle or tram. But the goods Collection 0 % 29 % 0 % emissions are generated in Germany and 35 (weighing 5.5 kilograms) have to be moved. Pre-carriage 10 % 0 % 5 % The speed factor kilograms on the intercontinental flight. If It is therefore more realistic for consumers to Inbound sorting 14 % 3 % 7 % the parcel were transported by ocean freight, drive by car– a total distance of 5 kilometres, Main carriage road – 29 % 68 % Express items are also collected separately the ship would only generate around 0.8 kilo- which is an optimistic assumption. This short Main carriage rail 30 % – –

and are transported differently from ordinary grams of CO2 emissions, but the item would trip alone generates 1,000 grams of CO2 emis- Outbound sorting 22 % 9 % 10 % parcels in the main carriage. The items are take about a week to deliver, which is mostly sions – more than postal delivery. This does Post-carriage and delivery 24 % 30 % 10 % picked up from the customer’s premises, some- too long for customers. not even take into consideration that the goods Greenhouse gas times late in the evening, and are delivered still have to get to the shops. The environ- Greenhouse gas emissions (case studies) emissions generated by the transport of the following morning, sometimes even before A comparison mental performance for parcels, and therefore CO -equivalent g/letter Case study 2 a parcel weighing 9 am. This means that an express parcel also for mail-order companies, compares 5.5 kilograms on Munich – Hamburg weighing 5.5 kilograms generates a total of Do goods have to be shipped as parcels for favourably with purchasing in retail shops. different routes Munich – Hamburg Expr. and, by comparison, 2,700 grams of CO2 emissions. private customers as well? This question arises Munich – Cologne the emissions particularly in relation to the mail-order busi- resulting from a ness, which is an important customer segment Shopping trip (5 km) by car shopping trip by car. for Deutsche Post. 0 500 1.000 1.500 2.000 2.500

28 29 Environmental Report

Using logistics

Trade in goods does not stop at national borders

and is a mixture of a large number of individual

orders, regular shipments for business and industry

and so-called value-added services. Logistics is

therefore a planning and intellectual challenge for

our specialists at DHL. As such, efficiency is an

economic requirement and helps our customers to

enhance their environmental track record.

31 Using logistics

➤ ➤ ➤ in service networks

Three days later, the notebook has been repaired and is back in Milan.

A notebook is defective. The DHL picks the machine up It is transported from Repairs are carried out at a manufacturer is informed. in Milan by courier. Italy to Belgium. DHL logistics centre in Brussels.

Many high-tech companies offer their cus- DHL base in Bergamo, from where, along repair services in every country, thereby facili- an economical diesel vehicle is used, a 30 to tomers a repair service under the warranty or as with other items from all over Italy, it is flown tating a more cost-effective repair service for 40-kilometre run also generates 6 kilograms

part of special equipment servicing contracts. to the DHL hub in Brussels. this type of equipment. of CO2 emissions. This often places high demands on logistics. An example of this is repairs to a notebook. In Brussels, DHL offers an example of so-called Repairing or manufacturing from scratch? And here is another interesting point to bear The customer requires the notebook back in value-added services. The logistics specialist in mind: The manufacture of a new notebook proper working order as quickly and reliably holds all the replacement parts in storage for What do repairs mean in terms of the environ- also requires an energy input. Specialist publi-

as possible, because in most cases it is a key the manufacturer at a special DHL Express ment? The rapid transportation of an item cations estimate the CO2 emissions generated tool that is indispensable. For this reason, the logistics centre and even carries out the repairs. between Bergamo and Brussels (there and by the manufacture of a PC and by the pro- repairs need to be completed quickly and The repaired notebook is shipped back the back) on a modern Boeing 757 produces – duction of the required raw materials at sev-

the downtime must not last more than a few very same day by the same mode of conveyance calculated on the basis of an item weighing eral hundred kilograms of CO2. Seen in that days, certainly not a few weeks. and arrives back at the owner’s premises in approximately 3 kilograms – 4.7 kilograms of light, repairing a notebook is definitely better

Milan just three days after being picked up. If CO2 emissions. Adding the road transport in than buying a new one, thanks to efficient A typical case: in Milan, Italy, a notebook required, DHL can also provide a replacement Italy and Belgium brings the total emissions logistics.

develops a fault. The owner contacts the manu- machine while the customer’s computer is generated to around 6 kilograms of CO2.By

facturer’s after-sales service department, which out of order. way of comparison: the same amount of CO2 in turn requests DHL to pick the notebook up. is produced by generating 9.1 kWh of electri- In this case, it is not the computer owner, city in Germany or by using up 1.8 litres of A DHL courier picks the notebook up from but the manufacturer, who is DHL’s customer. diesel fuel driving your car. This example the owner’s premises. Together with other This system saves the manufacturer from includes the emissions produced in supplying shipments, it is first taken by truck to the having to provide warehouse capacity and the diesel to the petrol station. Thus, even if

32 33 Using logistics

➤ ➤ ➤ and in holistic systems

One can hardly imagine the logistics sector Using Grøna Ton to combat climate change In Sweden, DHL, at the request of its customers, the type of transaction that is common in without road transport services using trucks. is using trucks that run on biogas, among Germany, for instance, in relation to the pur- They provide great flexibility in terms of The Grøna Ton system involves switching from other things. The emission savings are credited chase and feeding in of eco-electricity. In this scheduling, a high level of transportation fossil fuels – in other words, oil – to renewable to the customer’s emission account. Upon case, the truck fills up with ordinary natural quality even for goods that are susceptible to fuel resources – such as biogas. It is a recog- request, customers who are leaders in the area gas. In return, DHL undertakes to purchase

damage and they also function in areas where nised fact that the carbon dioxide which is of CO2 emission reductions are commended the corresponding amount of biogas and to other means of transport, for instance, rail, produced by burning biogas does not con- on the DHL Nordics homepage. This environ- feed it into a stationary gas network instead of are not available. The final delivery of goods, tribute to the greenhouse effect. Biogas can, mentally-friendly transport service is approxi- natural gas. This type of system is already in both to private households and to businesses, for instance, be produced as a by-product of mately 5 cents more expensive per tonne- operation near Uppsala in Western Sweden. is hardly feasible without delivery vans and sewage treatment or of agriculture. kilometre than the conventional alternative, trucks. however DHL only charges for the additional A major problem with environmentally- costs incurred. In environmental terms, this is associated friendly fuels of this type is their higher price. Comparison of emissions with the use of fossil fuels and the emission However, a growing number of customers, The Swedish retail chain COOP Sverige AB Pollutant Biogas Diesel Savings of air pollutants, in particular carbon dioxide particularly in Scandinavia, are prepared to has purchased DHL’s Grøna Ton for part of kg kg kg with its attendant greenhouse effect. However, spend more money for the sake of the add- its transport volume: 1.25 million tonne-kilo- GWP (in CO -equiv.) 166,939 456,499 289,560 there are intelligent concepts to reduce the itional benefits that use of such fuels produces metres, resulting in a reduction of 425 tons of 2 - CO2 27,122 450,090 422,968 overall effect of these emissions, without having for the environment. Customers can, for CO2. Another Scandinavian key account saves - CH4 6,079 47 -6,032 to dispense with transport services. One of example, receive a certificate evidencing the around 169 tons of CO2 by using Grøna Ton. - N O01818 these concepts is the Grøna Ton or “Green amount of fossil carbon dioxide and other 2 Tonnage” system used by DHL, which has been emissions that they have saved. This scheme is One problem with biogas is the fact that it is NOx 1,442 4,384 2,942 available in Sweden since April 2002. becoming increasingly important, particularly not available nationwide. Despite this, the SOx 33 123 90 in conjunction with the European Emissions Grøna Ton system can still be used. It involves NMVOC 5,019 257 -4,762 Trading Scheme for greenhouse gases. doing a kind of compensatory deal, similar to Particles 26 70 44

Comparison of emissions for the COOP example, where 1.25 million tkm with biogas are offered. Even if other emissions that have a bearing on the greenhouse effect, such as

methane (CH4) or laughing gas (N2O), are taken into account, the global warming potential (GWP) is far lower at -290 tons. The levels of other air pollutants are also lower. Only the

level of volatile organic carbons (CH4 and NMVOCs) is higher with biogas.

34 35 Environmental Report

Protecting the environment

Environmental protection is part of our responsibility

as a global group. The logistics services we provide

are necessary, but at the same time, they have an

impact on the environment that we need to take into

consideration. In this regard, the sheer size of our

Group, with around 380,000 employees and sub-

sidiaries all over the world, poses a special challenge.

It means that one of our major tasks is to link and

structure our many activities, enabling us to create

a network of expertise and experience spanning a

large number of countries around the globe.

37 Protecting the environment

➤ ➤ ➤ by introducing new structures

Clear responsibilities within the Group Post World Net a uniform international uniform level in the area of environmental The “environmental citizenship” concept is standard such as this has the great benefit of protection. It will enable the companies currently being implemented through the Within Deutsche Post World Net, the new introducing comparable standards in different involved to respond appropriately to the spe- nationwide introduction of an environmental Corporate Environmental Policy is the platform countries and in different areas of business. cific requirements in their respective countries. management system. The aim is for every and guideline for our global environmental Many subsidiaries are already showing com- The concept involves companies attaining company in the DHL Express Europe network commitment. This new environmental policy mitment in this area. As early as 1999, the first “good environmental citizenship” status after to have achieved certification in accordance has given rise to a reorganisation of respon- companies in the Danzas group, for example certain minimum standards have been met. with the international ISO 14001 Standard by sibilities, which makes each board member in Finland and Sweden, had their environ- It means, in effect, integrating environmental 2005 at the latest. The long-term vision is to responsible for environmental protection in mental management systems tested in accord- thinking into DHL Express Europe’s day-to- embed the principle of sustainability in day- his particular division. This also applies to sub- ance with ISO 14001. In the meantime, almost day operations, with a view to reducing costs to-day operations. sidiaries that are autonomous under company 90 percent of Danzas’ former Nordic com- and, at the same time, reducing the level of law. The Chairman of the Board of Manage- panies have attained ISO certification and the environmental impact. ment coordinates the various cross-depart- aim is for all of them to have gained certifica- mental responsibilities. For instance, once a tion by the end of 2003. In 1999, DHL Aviation, Six steps to a sustainable DHL Express Europe network year, he receives environmental protection likewise, published its environmental policy high reports from the individual board departments. and began to have its activities on the ground 6. Vision and in the air certified in accordance with Sustainability The Policy and Environment Corporate ISO 14001. 5. Best in Class Department plays a major role in this area, coordinating cross-divisional environmental Vision of sustainability 4. Good Environmental responsibilities, providing advice to the cor- Citizenship 3. Environmental porate departments and heading the new Since the autumn of 2000, the STEP II (Start- Citizenship group-wide Environmental Committee. ing Europe’s leading Parcel Network) project, Impact 2. Minimum which is helping Deutsche Post World Net to requirements A good starting point establish itself as the leading service provider 1. Fundamentals in the European parcel business, has been Next steps commencing in 2003 The international ISO 14001 Standard enables underway at DHL Express Europe. An import- • Introduction of environmental management • Provision of training courses companies to have their environmental man- ant component of STEP II is the “environ- • Creation of environmental infrastructure agement systems tested for conformity with mental citizenship” module. The module is • Stakeholder dialogue internationally accepted modern standards. based on a six-tier concept (see graph), which low For a globally operating group like Deutsche aims to raise the DHL Express network to a low Cost high

38 39 Protecting the environment

➤ ➤ ➤ through technical innovation

Energy-saving Corporate Headquarters onwards, new aircraft will have to meet the In addition, DHL operates 10 so-called quadra- Emission limit categories for cars and vans A high percentage of the roughly so-called “Chapter 4” criteria laid down by cycles and two electric vehicles in London. 52,000 cars and In December 2002, the Group moved its Head- the International Civil Aviation Organisation Quadracycles are bicycles that are used for vans of up to 3.5 t EURO 3 EURO 2 and the approx. quarters to the Post Tower in Bonn. During (ICAO). The DHL aircraft already meet this light loads on inner-city courier trips – true or (3 %) 4,000 trucks >3.5 t its construction, particular consideration was standard. As part of the biggest investment zero-emission vehicles. This makes DHL the EURO 4 operated by (72 %) Deutsche Post AG given to environmental protection. Some of programme in DHL’s history, the company is most innovative courier service in the UK already meet the the building materials and the materials used spending EUR 1.3 billion to buy a total of 34 and has seen it receive several awards for its stringent EURO 3/4 or S2/3 emission EURO 1 for the interiors were selected according to Boeing 757 Special Freighters, which will green fleet policy. standards (as of (24 %) environmental criteria. The building’s prox- replace its old Boeing 727s. Compared to the 2001). imity to the Rhine means that there is an B727s, these aircraft generate 77 percent less Modern fleet policy adequate supply of ground water, which is used noise on takeoff and 13 percent lower CO not 2 classified/ for heating and cooling via heat exchangers. emissions. This makes them some of the most Deutsche Post World Net has over 50,000 other The double-glazed façade also allows fresh air modern and quietest aircraft currently in use yellow vehicles out on Germany’s roads every (1 %) to flow into the building, making expensive in the freight sector. day – since 1980, incidentally, in their heavy air-conditioning systems superfluous. This metal-free “broom yellow” livery. Around Emission limit categories for trucks > 3.5 t façade allows the temperature to be regulated Low-emission vehicles in London 8,000 new yellow vehicles are registered each inside the building and functions like an in- year. For new vehicle purchases, the important S1 not sulating air cushion. This is likely to reduce Since February 2003, anyone wishing to drive considerations, in addition to the purchase (44.3 %) classified/ heating requirements in winter by 20 percent. their car into London’s city centre has had to price, were functionality, fuel consumption other (0.2 %) Experts estimate that the overall energy con- pay a toll charge. The reason for this drastic and emission level (see graph). The Group sumption of this modern high-rise building is measure is the huge growth in traffic and the has also traditionally shown a great interest in around a third lower than in a conventional associated environmental pollution. Environ- environmentally-friendly drive systems. It has structure. mentally-friendly vehicles are exempted from repeatedly run trials with electrically powered the charge: that also applies to over 120 vehicles delivery vehicles. In the past few years, it has Low-noise aircraft at DHL which DHL has acquired in the UK during also tested vehicles that run on natural gas S2 S3 (55.0 %) (0.5 %) the past four years and to 100 further gas- and used them, among other things, at the The key problem with air traffic, besides the powered vehicles which are being acquired EXPO in Hanover. emission of pollutants, is noise. That is why this year. Gas-powered vehicles release far fewer international noise standards are becoming pollutants into the environment than con- increasingly stringent. From 1 January 2006 ventional vehicles.

40 41 Protecting the environment

➤ ➤ ➤ in work procedures and in the range of products

Training courses with a great reach percent. The result achieved in the area of Intelligent structural planning More printing with recycled paper accident prevention was even better: 45 percent Deutsche Post World Net is one of the biggest fewer accidents, meaning a 19-percent reduc- Instead of being fitted with a conventional An increasing number of companies now just fleet operators in Germany. Deutsche Post’s tion in accident-related costs. air-conditioning system, Deutsche Post deliver the data to be printed instead of fin- fleet used over 136 million litres of fuel in 2001. PrintCom’s new production centre in Stuttgart ished letters. The printing, enveloping and DHL Express Europe (formerly Deutsche Post This pilot test is now becoming a permanent has been equipped with a recooling plant, which franking of items are handled by Deutsche Euro Express) alone has over 23,000 parcel feature: in future, six full-time instructors will utilises the difference between the waste heat Post PrintCom, which has eight large printing delivery agents out on the road with their train drivers in DHL Express Germany’s parcel given off by the production machines and the centres. In 2001, around 965 million letters vehicles every day. That makes driving courses network. The aim is for all delivery staff to have outside temperature. With an outside tempera- were produced and approximately two billion on energy-saving driving techniques a sensible attended a one-day course within three years. ture of up to 10° C, this system eliminates the sheets were printed at PrintCom, a large per- option. In March 2002, a joint campaign to need to use fossil energy, thereby reducing centage of them on recycled paper. Since July promote fuel-saving driving techniques was “Biodiversity” thanks to vigilant staff heating energy requirements by 615,000 kWh 2000, for instance, Deutsche Telekom’s mail launched in association with the ADAC (the annually. This equates to a saving of over items have been printed on recycled paper. German automobile association) and the A new species has evolved at the MAIL Branch EUR 60,000 a year. That is more than a billion sheets a year. Federal Ministry of Transport. in Düsseldorf: the savers. A team of eleven staff have been given the responsibility, in Reusable packaging Award for environmentally-friendly Pilot tests involving a total of 268 drivers were addition to their regular duties, of ensuring customers conducted in eight DHL delivery districts that sparing use is made of energy and When it introduced the Postbox four years ago, served by the Rodgau, Regensburg and Rüders- resources. At the mail centre, conveyor belt Deutsche Post brought an innovative, reusable Each year, DHL Freight, formerly Danzas dorf branches. The training courses, run by operating times have been optimised. At packaging system for parcel dispatch onto the Germany, presents an environmental award to professional instructors and involving small delivery bases, modern technology switches market. Around 800,000 boxes are currently companies that make intensive use of Parcel groups, covered theoretical and practical off lights when everyone has gone. In addition, in use as part of a closed-cycle system. After InterCity (PIC) for their shipments and have aspects and taught energy-saving, accident- there have been improvements in the areas of use, Postboxes are cleaned and are again avail- thereby played a special part in encouraging prevention and defensive driving techniques. heating, water consumption and waste separ- able for use by customers. They are made of the shift of freight transport from road to rail. It was possible to gauge how successful the ation. This reduces environmental pollution the plastic polypropylene and have a life cycle In 2001, the award was presented to the mail- scheme was by comparing consumption and and, at the same time, saves money. The clever of around ten years. Containers no longer order company Otto, and in 2002, the furni- cost levels prior to and following the training savers are just one example of the many com- used are almost completely recycled and repro- ture store Ikea was the recipient. Ikea transports course. Overall, the pilot tests resulted in mitted teams and employees who ensure that cessed into new Postboxes. 100 to 120 swap bodies to the 27 Ikea furniture energy savings of around five percent, and due consideration is given to environmental stores in Germany each day – most of them in some delivery districts as high as twelve protection within Deutsche Post World Net. using PIC.

42 43 Protecting the environment

➤ ➤ ➤ by getting staff actively involved

Interview with Margrit Wendt, must see one another not as competitors but How can you as an employee representative Margrit Wendt was as partners, who share high-quality social encourage that? previously a member Chair of Deutsche Post AG’s Corporate Works Council and environmental standards. This common of the Staff Council identity and common rules – in many global We will strive to ensure that corporate envir- at Deutsche Post groups that is already taken for granted, and I onmental protection does not just remain a from 1976 to 1980 Ms. Wendt, what importance does environ- their vehicles generally do not meet Deutsche see a great opportunity for this at Deutsche noble goal but is also implemented in practical and from 1987 to mental protection have for Deutsche Post Post World Net’s more environmentally- Post World Net as well. terms. Because we believe that this is the only 1991; she has been World Net’s staff? friendly standards. way in which we can fulfil our social respon- a member of the Where do you see the greatest opportunities sibility. That, in turn, will generate commer- Central Works Coun- It is certainly unique for a company to employ Deutsche Post in the role of an environ- for improvement in the area of environ- cial benefits for our company and will help to cil since 1991 and around 37,000 cyclists and pedestrians on a mental action group ... mental protection? further enhance the public confidence and Chair of Deutsche full-time basis – meaning our mail delivery reputation it enjoys – over the long term. Post AG’s Central staff. Despite the physical strain that the job That, of course, is not the case – we, too, are As is so often the case, where we can improve However, long-term developments are, after and Corporate Works involves, this example highlights one thing: faced with conflicting goals between economic things is in the many small areas where there all, what sustainability is all about and as Council since 2000. it is the commitment and involvement of our efficiency, social exepectations and occupational are shortcomings: use less energy here, separate employees that is of major importance to us, Since 2002, she has staff that makes active environmental protection health and safety issues as well as environmen- more waste there or use recycled paper instead for instance, when we think about safeguard- also chaired the possible. tal protection. That is why the sustainability of virgin fibre-based paper. If we can motivate ing jobs. ver.di Trade Union approach is so important. We want to try and the employees to play an active part in this Council. Nonetheless, many transports by truck are use it to overcome existing inconsistencies and to become enthused about a suggestion necessary ... and conflicts of interest. However, that requires scheme that also takes environmental criteria openness in dealing with the issues and an into consideration, then we will have achieved Yes, but our organisation offers tremendous honest assessment of the various goals. a great deal. advantages in this area: Where else do you have advanced training courses that reach Is that not becoming increasingly difficult And one point we should not forget: The thousands of drivers? We can refer them to in an international company like Deutsche 380,000 employees act as multipliers in society. specific driving courses that promote energy- Post World Net? The environmental protection measures that saving and accident-prevention techniques, our employees experience and help shape at thereby improving quality. That would be On the contrary: Completely new opportun- our company they will also practise at home impossible if our transport business was only ities for sustainable development are emerging and teach their children. handled by small subcontractors. Moreover, in this area. Staff in the different countries

44 45 Environmental Report

Operating sustainably

How can we meet the needs of people living today,

without jeopardising the possibilities future gener-

ations have of meeting their own needs? This key

issue in terms of sustainable development is the

point of departure for many forms of environmental

commitment. It encompasses social concerns as well

as environmental and economic ones. Deutsche Post

World Net also feels committed to this principle.

Together with our partners, we are looking to find

the right strategies and approaches and we are open

to new ideas.

47 Operating sustainably

➤ ➤ ➤ through joint development

At the Millennium Summit in New York and logistics infrastructure in developing schemes aimed at improving quality at inter- meeting of representatives from the logistics in 2000, the Member States of the United countries. This can provide a stimulus to eco- national mail processing centres. and transport industry at the World Economic Nations set themselves the goal of halving the nomic development and assist in the fight Summit in 2003. The focus at that meeting number of people living in extreme poverty against poverty. Deutsche Post Postal Trust Commitment to United Nations’ initiative was on the role and responsibility of corpor- by the year 2015. That is not only a major Fund projects have already been completed ations in society. Topics covered included night contribution to securing lasting peace, free- in Mali, Mozambique, Ethiopia, Senegal and In August 2001, DHL signed the United flights, traffic congestion in large conurbations dom, stability and justice. It must also be Egypt as well as in Guatemala, India and Nations’ “Global Compact” initiative. The or the balance between sustainable development regarded as the foundation of effective, global Bosnia-Herzegovina. Experts from the com- Global Compact was initiated in 2000 by goals and economic objectives against the environmental protection. pany have been involved in World Bank pro- UN Secretary-General Kofi Annan and sees backdrop of global competition. jects in India, Egypt and Algeria. Deutsche itself as a forum for the establishment of Deutsche Post World Net is facing up to this Post World Net is the only logistics company social and environmental cornerstones to As part of the World Economic Forum, DHL responsibility. This we are doing by taking in the world that supports the work of the support a sustainable global economy. is also involved in the Global Digital Divide steps to foster communication and mobility World Bank so extensively. Initiative (GDDI). This initiative aims to bridge as well as by transferring of know-how to Active participation in the World Economic the gap to those countries and sections of the developing countries. It includes involvement Promoting training Forum population that have largely been excluded both in bilateral and in multilateral projects. from the information society up to now Via its membership of the Universal Postal DHL’s many activities also include signing the because of a lack of technology. The GDDI Co-operation with the World Bank Union (UPU), Deutsche Post World Net is declaration on corporate social responsibility runs targeted education programmes and involved in the modernisation of postal sys- at the World Economic Forum in Davos. In so programmes to support small and medium- Deutsche Post World Net has made a total tems, particularly in developing countries. On doing, DHL, like over 40 other companies at sized enterprises in South Africa and Brazil. of $ 500,000 available to the World Bank the occasion of the Universal Postal Congress the World Economic Forum, has joined the under a partnership agreement. In addition, held in Beijing in 1999, Deutsche Post World Global Corporate Citizenship Initiative (GCCI). Deutsche Post World Net is providing its own Net provided DM 1 million (> EUR 500,000) A member of the Board of Management of experts to assist with modernising the postal for the Special Fund, which promotes training Deutsche Post Word Net chaired a working

48 49 Operating sustainably

➤ ➤ ➤ through social dialogue

Deutsche Post World Net regards its involve- ready to engage in this debate and intends to • in the Bundesdeutscher Arbeitskreis für Um- it one of the largest environmental groups in ment in debates on socio-political issues as a consider the arguments together with other weltbewusstes Management (B.A.U.M.) e.V. Germany, is running these projects in con- matter of course. Two examples: The employ- social groups. That is why the company is seek- (German Environmental Management junction with the participating cities and is ees’ representative body and Deutsche Post ing to initiate a dialogue in specific areas. Association) ensuring that they are competently managed AG’s Board of Management issued a joint • in the Universal Postal Union (UPU), a and implemented. declaration against right-wing extremism and The first stakeholder dialogue on environmen- global union of states discrimination. A wide range of activities, tal protection, which was held in Bonn on • in the Business Leaders’ Initiative on Climate The KLIMAOASE project aims to create ranging from an “Antiracism” Action Day, 13 December 2002, marked the prelude to a Change (BLICC) “green islands” throughout Germany in order held in Rostock in March 2003, to related more extensive exchange. Transport experts to help improve the quality of life in cities. educational seminars for trainees, underpinned and representatives of environmental organ- Deutsche Post World Net’s subsidiaries are The aim is to bring nature to the city so that this position. A great deal of importance is isations discussed their positions and expect- also becoming involved in environmental plants and animals can find a suitable habitat also attached to providing support to female ations with the Policy and Environment issues. The former Danzas, for example, is and city dwellers can feel at home in the city, employees in society and within our company. Corporate Department. Subjects discussed involved in FreightForward Europe (FFE), despite the increased traffic and noise pollution. In 2000 and 2003, Deutsche Post AG was included, among others, environmentally- an association of nine of the largest logistics presented with a quality award by TOTAL friendly logistics services, new technologies, companies in Europe. An important topic on Deutsche Post is well aware that cities need a E-Quality Deutschland e.V. for actively pro- combined services, the role of global air the association’s agenda is the promotion of well-developed transport infrastructure for an moting equal opportunity. transport and the emissions trade in the trans- multi-modal transport. Work is also under- efficient mail and parcel network. However, port sector. The idea of measuring environ- way to find a standard calculation method for initiatives which ensure that cities remain a Critical opinions are needed mental performance in respect of the services the emissions trade in the logistics sector. nice place to live in are just as necessary and Deutsche Post World Net provides has already it is intended that the KLIMAOASE project This socio-political involvement applies equally been taken up in this environmental report. Environmental partnership should play its part in achieving this aim. to the environmental area. Many issues are the The stakeholder dialogue will be continued The creation of ponds, butterfly meadows, subject of controversy and debate. What can in 2003. As part of the KLIMAOASE campaign, children’s projects in wooded areas and other society and customers expect of companies? Deutsche Post AG is donating EUR 250,000 “green islands” in cities is being promoted. What should be required of companies in Active networking to help fund environmental projects aimed at terms of sustainable development? What type bringing more nature and greenery to German of political framework is needed to achieve Deutsche Post World Net seeks an active cities. The German environmental association this? What options and limits exist in the exchange of ideas in various bodies and forums: Bund für Umwelt und Naturschutz Deutsch- transport sector? Deutsche Post World Net is • in the Global Compact land (BUND), whose 250,000 members make

50 51 Operating sustainably

➤ ➤ ➤ and consideration for one’s fellow human beings

Interview with the scientist Prof. Dr Dr Franz Josef Radermacher How important do you consider the devel- Can Deutsche Post World Net, as a company Prof. Dr Dr Franz opment of infrastructures in the South to that operates on a global scale, play a role Josef Radermacher be, for instance, in the communications and in a global deal? is head of the re- Professor Radermacher, can we still shape so-called Tobin Tax on financial transactions. logistics area? nowned research globalisation today? I would say that what is needed here is a Yes, of course, because Deutsche Post World institute global deal, made possible by co-financing. The aim of a balanced or eco-social path is Net is a global player. By providing infra- “Forschungsinstitut Yes, indeed, we can shape globalisation and Such co-financing arrangements have worked to bring about a high level of social equality structure alone, Deutsche Post is playing a für anwendungsori- we must shape globalisation, because in well, for instance, when the Montreal Protocol worldwide. In order for this to happen, all of major role. It can do even more, for example, entierte Wissensver- today’s globalisation processes there are a lot banning the use of CFCs was implemented the world’s population needs to be educated by providing triple bottomline reports on the arbeitung (FAW)” in of mistakes being made. Globally, we are not or in the case of EU enlargement. Something and trained, to be kept healthy and to be pro- economic, social and environmental impact of Ulm. A mathemat- on the road to sustainable development. For similar is now due on a global scale. vided with modern and effective infrastruc- its own activities, something which the Global ician and economist, that reason, economic, social, cultural and tures, because only well-trained people, who Compact, for instance, an initiative launched he specialises in environmental issues need to be linked far What chance does the environment have in also have sound infrastructures, can create by UN Secretary-General Kofi Annan, aims to issues relating to more effectively at international level than this scenario? Won’t this lead to a strong value by global standards. In this regard, in foster at international level. However, that is the future and sus- is the case today. increase in the global use of resources? modern, heavily knowledge- and information- not all. tainable devel- based economies, communications and logis- opment and he is a A kind of Marshall Plan for the South is a A scenario of this type really is the prerequis- tics are key areas in which suitable infrastruc- In addition to these contributions at system Member of the Club key element in your deliberations. What ite for limiting the use of resources and for tures need to be developed. In some cases, level, companies can do a great deal in terms of Rome. exactly do you mean by that? protecting the environment. Because, with a that is not easy to do. However, there are of concrete measures, thereby also reflecting globalised economy, we have to protect the some interesting attempts being made to their responsibility at system level, of course. Implementation agreements with poorer environment worldwide. Admittedly, it is not achieve this goal. If you go about it the right What is important, insofar as the market situ- countries focusing on training and medical easy to link development in poorer countries way, developing infrastructures of this kind ation allows it, is to establish a high level of care, support for women, culture, social to the enforcement of specific limits in respect plays a part in fostering growth and social environmental protection in one’s own country, equality and a high level of environmental of the use of resources and environmental equality. At the same time, it is an important also via state guidelines in this area. It is also protection are the key to a better world for pollution. However, the right deal using prerequisite for monitoring the global envir- essential, by providing training and proper both the North and the South. The crucial co-financing will lead to honest prices and onmental situation and thus implementing jobs, to build up the know-how required for point is financing a global Marshall Plan of asymmetrical growth processes between the high environmental standards. individual development and, at the same time, this type. There are interesting instruments North and the South and will enable the to create the basis for the peaceful co-existence that can be used for this purpose, and we potential of technological progress to be fully of cultures, all over the world. should all discuss these together. They range realised.

from a fair trade in CO2 emissions rights to a

52 53 Environmental Report

Global networks help

We can only meet the worldwide economic, political

and environmental challenges facing us if we act

at a global level. This includes exchanging experience

and knowledge, including all countries in the economic

value chain and making the best possible use of

technological innovations. Sustainable development

is a task where the overall result is what counts

above all. It includes our responsibility for the

poverty-stricken – whether in poor countries or on

our own doorstep. Organised aid requires networks.

55 Global networks help

➤ ➤ ➤ economic development

Humanitarian aid facilitated by logistics company that was able to offer scheduled relief shipments of medicines, medical instru- financial assistance to be made available not flights from Bahrain to Kabul. Afghanistan ments and food to Romania. Deutsche Post only to staff who had been affected by the Rapid, efficient and global logistics is essen- has, in the meantime, been integrated into staff and citizens of Neumark also drove relief floods but also to outside social institutions, tial. Many relief operations that are organised DHL’s international network. supplies for the hospital, the old people’s such as Erich Kästner School in Bitterfeld. In when natural disasters, famines or epidemics home and the educational establishments in addition to making financial donations and strike or wars break out depend on an efficient Many individual examples Drjanovo, Bulgaria, to their destination, 2,200 donations in kind, many staff became actively transport network. Deutsche Post World Net kilometres away. involved in the battle against the floods. 344 and its subsidiaries can look back on a long When a major earthquake shook El Salvador staff were granted leave of absence to enable tradition of supporting relief operations. in January 2001, staff at the Group subsidiary The aftermath of 11 September 2001 also them to support the relief organisations. Part DHL Worldwide Express organised a relief created a difficult situation, when the general of Deutsche Post World Net’s fleet was made For example, Deutsche Post World Net initi- operation in which the earthquake victims air traffic situation and the security situation available to transport sandbags and for other ated the “Food for Afghanistan” programme were provided with blankets, clothes, medi- were extremely tense: Important medical equip- runs as part of emergency operations. As well together with the international relief organ- cines and, of course, food. On a day of action ment and supplies from a German pharma- as this, a special stamp with a market value of isation CARE and the North Dakota Farmers in Belgium, for every item that DHL picked ceutical company were urgently required by 56 cent and a surcharge of 44 cent was issued Union. In 2002, a total of 1,000 tons of wheat, up that day, it added five Belgian francs to American hospitals. DHL successfully com- – an effective measure that Deutsche Post also intended for needy widows and children in help the earthquake victims. pleted the shipment. uses on many other occasions to collect money Kabul, were shipped from the USA to for charity. Afghanistan in 53 ISO containers. This quan- Deutsche Post World Net continually supports Help for flood victims tity is enough to meet the basic food needs of citizens’ activities that aim to help people in 1,700 families for a year. It is also important to need. The EXPRESS Corporate Division in Deutsche Post provided EUR 3 million in aid create a permanent link between Afghanistan Germany provided vehicles when the organisa- to support the victims of the disastrous floods and the outside world: DHL was the first tion Kölner für Menschen in Not e.V. organised that hit Germany in August 2002. This enabled

56 57 Global networks help

➤ ➤ ➤ in solving global environmental problems

Changing structures and shipments puters, cars and medicines. This requires Interview with Christoph Bals, Campaign Director of GERMANWATCH modern logistics systems that convey the The rich, highly-industrialised nations have a goods to world markets safely, quickly and special responsibility: to create fair trading con- cheaply. Mr. Bals, what are the environmental focal announce what it requires of rail in order Christoph Bals is ditions and to open their markets up to prod- points in the transport sector? to use it to transport a larger proportion of head of “RioKonkret” ucts from developing countries so that the Integrated environmental performance its freight. We at GERMANWATCH will be at GERMANWATCH, latter are able to determine the pace of their Air transport has the potential to become the pleased to contribute our expertise to a debate a non-profit North- development themselves. This is the only way Overall, there is no need for this to have a number-one problem, at least as regards global of this type. South initiative, the international division of labour can also be negative impact on the environment. Because, climate change. For this reason, it should which, among other a chance for poor countries to participate in whereas global shipments of processed products become standard for international companies What expectations do you as a non-govern- things, is actively economic processes and in global value creation. are increasing, smaller and smaller quantities to answer three questions: What proportion mental organisation have of global com- working in the area of bulk raw materials are being shipped from of air transport can be avoided completely – panies like Deutsche Post World Net? of climate protection. A logistics infrastructure is one of the pre- the developing countries to the industrialised for instance, through innovative electronic Its aim is to “de- requisites for greater prosperity. In particu- countries for processing. The industrialised communications? What can be switched – for Currently, a dramatic change is taking place velop the North” and lar, developing countries must no longer be countries are changing from being the world’s example, to rail? How can the emissions that in this area. In the past, it was only the govern- work towards social restricted to their role as suppliers of cheap processors to being the suppliers of the required the company produces despite its best efforts ment that had to justify its actions to its voters. and environmental foodstuffs and raw materials. They must also know-how; the processing is done locally. What be offset by climate protection measures in Now it is becoming increasingly evident that sustainability in be able to produce and offer high quality is also taught is efficient and environmentally- other sectors? global companies, especially those that have Germany by engag- products. By processing their raw materials, friendly production methods and logistics a brand to defend, also have to justify their ing in a dialogue these countries create the added value that structures. Do you see innovative technologies or actions to their customers and to a critical with politicians and they urgently need for their eco-nomic devel- concepts as providing solutions? public. It is a question of international com- business people. opment. With regard to transportation, it is also a panies assuming responsibility for the social question of keeping sight of the overall picture. In the land transport area, rail transport has and environmental consequences of their activ- Know-how is required to create advanced Often it is only higher transport costs for inter- an advantage over road transport in terms of ities. That includes, as a first step, disclosing production facilities. Machines and high-tech- mediate or finished products that improve the its impact on the environment and our climate. how Deutsche Post currently conducts itself nology are needed; and, finally, the manufac- environmental assessment over the entire life With its parcel business, Deutsche Post has a in respect of its social and environmental tured products need to be transported – not cycle of a product from its manufacture and commodity which, in terms of its size, is suited responsibilities. The information presented just iron ore, cotton or sugar, but also com- use right through to its disposal. to rail transport if innovative technologies are should, where possible, be underpinned by used. A major potential rail-freight transport a few significant quantitative indicators. user like Deutsche Post should publicly

58 59 Environmental Report

Identifying potentials

Our networks are used to convey goods and infor-

mation. In order to be able to provide these services,

we have to use resources, and this in turn produces

emissions and waste. These are summarised in

Deutsche Post AG’s first environmental balance.

From them, we have derived measures which are

intended to lead to even better use of our resources

and the restriction of environmental impact to a

minimum. Our potential: our logistics know-how,

our staff and technological optimisation.

61 Identifying potentials

➤ ➤ ➤ and describing them in the environmental balance

The first environmental balance for Deutsche the environmentally-relevant information to was no wastewater contamination from specific from fuel use. For emissions resulting from the Post AG relates to 2001. It encompasses busi- be circumscribed. production processes. The bulk of the packaging supply of energy, the GEMIS model developed ness activities in Germany, excluding subsid- material used comprises durable, reusable plastic by the Öko-Institut in Darmstadt was used. iaries such as Danzas or the stake in DHL, as The environmental balance is characterised by containers, which are used as transport con- it was not possible to include all areas in this the facilities and processes that are connected tainers in the letter mail area. The emission of greenhouse gases, indicated

first collection of data. The collection of data with mail and parcel services. The energy as a CO2 equivalent, is important as a key for the environmental balance was preceded by input, comprising electricity, natural gas, fuel The main hazardous substances listed are fuel indicator. This value comprises the weighted

an analysis of the processes used. This enabled oil and district heating, is used mainly to pro- oil and diesel fuel. The data has been taken carbon dioxide (CO2), methane (CH4) and

vide heating and light to real estate, such as from the register of hazardous substances, laughing gas (N2O) emissions. Approximately

mail and parcel centres, branches and retail last updated in May 2002, and is valid for 31 percent of the CO2 equivalents result from

C02 emissions 2001 outlets and administration buildings, and to Deutsche Post AG in Germany, excluding sub- the generation of the electricity used. The operate the sorting facilities in the mail and sidiaries. Paper and cardboard account for a largest proportion, approximately 44 percent, parcel centres. In addition, fuel consumption significant proportion of the total volume of results from fuel use. The latter is at the same Electricity supply District heating supply (31.1 %) (6.9 %) is a major factor for a logistics company. waste. Approximately 78 percent of all waste time the major source of nitrogen oxides (NOx), is recycled. accounting for just under 80 percent thereof. Natural gas supply (2.8 %) Use of paper plays an important role as well. The total quantity of around 55,000 tons also The energy and fuel consumption level deter- In terms of the total traffic emissions pro- Natural gas combustion (10.3 %) includes finished printed products, ranging mines the level of emissions. In calculating duced in Germany, Deutsche Post AG’s fleet from stamps to Packsets, the cardboard boxes the emission levels, the emissions produced accounts for approximately 2.4 per mill of the Fuel oil supply (0.7 %) used for parcel dispatch, as well as the paper in supplying the sources of energy, for instance, CO2 emissions and approximately 2 per mill

that Deutsche Post PrintCom uses to fulfil cus- by electricity generation or by the supply of of the NOx emissions. Our vehicle fleet Fuel oil combustion tomer orders. Overall, recycled paper accounts fuels and fuel oil, were also included. They accounts for just under 1.2 per mill of the (3.9 %) for approximately 40 percent of the total. account for a significant proportion of the total total number of vehicles in Germany. When Fuel combustion Fuel supply (34.4 %) (9.9 %) emissions listed (see graph). The TREMOD comparing these figures, it should be noted The water used was drawn solely from public model developed by the Heidelberg ifeu-Institut that in our fleet the percentage of vans (so- drinking water supplies, with wastewater being für Energie- und Umweltforschung was used as called LDTs) is far higher and the percentage CO2 emissions broken down by source. The dark sections show the emissions directly pro- channelled into public sewerage systems. There the basis for calculating emissions resulting of cars far lower than the German average. duced by Deutsche Post AG, while the light sections show the indirect emissions that were produced not by the company but by the energy supplier.

62 63 Identifying potentials

➤ ➤ ➤ in environmental facts and figures for 2001 Input Output

Energy input (end energy) Waste output Quantity Unit Quantity Unit Electricity 484 million kWh Total 70,200 t District heating 195 million kWh thereof: - hazardous waste 2,640 t Natural gas 461 million kWh Fuel oil 129 million kWh Emissions output (incl. supply) Electricity Distr. heating

Fuel input CO2 equivalent (t) 326,000 73,000

Quantity Unit CO2 (t) 305,000 67,000

Petrol 8.6 million litres CH4 (t) 754 227

Diesel 127.5 million litres N2O (t) 12 4

SO2 (t) 328 40

NOx (t) 278 95 Paper input Dust (t) 36 5 Quantity Unit CO (t) 105 66 Paper, total 55,373 t NMVOC (t) 19 12 thereof: - printed matter 38,713 t - production/PrintCom 13,730 t Natural gas Fuel oil

- office documents 2,930 t CO2 equivalent (t) 137,000 48,000 thereof: - recycled paper (40 %) 21,948 t CO2 (t) 123,000 47,000

- standard paper (60 %) 33,425 t CH4 (t) 599 50

N2O (t) 1 0

SO2 (t) 973

Water input NOx (t) 108 34 Quantity Unit Dust (t) 54 Drinking water 1.308 million m3 CO (t) 77 28 Inventory NMVOC (t) 14 11 Packaging materials input Fuels Total Quantity Unit Fleet inventory Real estate inventory CO2 equivalent (t) 466,000 1,050,000 Plastic packaging, total 2,332 t Quantity Unit Quantity Unit CO2 (t) 451,000 993,000 thereof: - plastic bags 112 t Powered vehicles 58,732 units Group-wide total, owned approx. 7,000 units CH4 (t) 419 2,049 - plastic containers 2,220 t 2 thereof: - motorised bikes 60 units Net floor space, Germany 11.0 million m N2O (t) 19 36 2 - e-bikes 2,000 units thereof: - owned 8.3 million m SO2 (t) 935 1,385 2 - cars, vans < 3.5 t 52,516 units - rented 2.7 million m NOx (t) 2,040 2,555 Hazardous substances input - trucks > 3.5 t 4,156 units - factory space 5.5 million m2 Dust (t) 240 290 Quantity Unit Other vehicles 36,625 units - living and social area 1.1 million m2 CO (t) 1,050 1,326 Total 259 t thereof: - bicycles 23,459 units - retail space 0.9 million m2 NMVOC (t) 482 538 2 2,700 m3 - delivery carts and trolleys 11,647 units - office space 1.4 million m The 2001 environmental facts and figures relate to Deutsche Post AG and do not - trailers 1,519 units Vacant space 1.0 million m2 yet contain the figures for Danzas, DHL and other new companies owned by Deutsche Post, nor are third-party services, e.g. freight forwarders, included.

64 65 Identifying potentials

Introducing measures ➤ ➤ ➤ Selected measures to be implemented throughout the Group (see following page for further details)

Short title Explanation/subprojects Goals Dates Short title Explanation/subprojects Goals Dates

Staff Logistics networks Training for executives Training executives’ skills and raising their • To communicate DPWN’s fundamental • From 2003 onwards Air freight • Transferring Danzas Air&Ocean and • To increase the capacity utilisation on Late 2005 awareness of the issues of sustainability policies on the environment and sustain- Deutsche Post Global Mail shipments DHL aircraft by adding Danzas Air&Ocean and environmental protection ability, explain DPWN’s environmental that have until now been flown by third- and DPGM shipment volumes, without relevance and show potential initiatives party air-freight carriers to the DHL air- creating new flight capacity for each trade Training for Express Training delivery staff who service the DHL • To train 6 full-time instructors • From late March 2003 freight fleet lane delivery staff Express Germany parcel network in acci- onwards Overnight airmail network Reducing the number of daily flights in the • To reduce emissions resulting from air By late-March 2003 dent-prevention and fuel-saving driving • To provide initial training for all delivery • Within 3 years of complet- overnight airmail network transport by switching to road transport techniques. staff ing training of instructors • To reduce the noise pollution caused by • To provide ongoing training for all • Within 3 years of complet- night flights delivery staff ing initial qualification • To reduce the number of flights in the Training for Mail Upgrading the skills of the Mail Production • To include the issues of environment and • Training for approx. 80 German overnight airmail network by Production staff staff and raising their awareness of the sustainability in job-related discussions multipliers by late 2003 9 flights (from 32 to 23) per night as issues of sustainability and environmental with Mail Production staff • Training for all Mail Pro- compared with December 2002 protection duction staff by late 2005 Routing mail delivery Optimisation of the mail delivery network • To reduce specific runs by 4 percent Late 2003 Environmental management through improved IT-based routing ENC Environmental citizenship & network • To implement a six-step programme with Late 2004 Real estate programme in the DHL Express Europe the aim of achieving “good environmen- Heating energy conserva- Determining and implementing potential • To evaluate a pilot project in a parcel Late 2004 network tal citizenship” tion measures in parcel heating energy conservation measures in centre • To develop an appropriate network of centres the German parcel centres • To identify measures that can be applied expertise in other parcel centres • To introduce an environmental manage- • To implement them in all parcel centres ment system for all the European branches Heating energy conserva- Determining and implementing potential • To run and evaluate a pilot project in a Late 2005 in the DHL Express Europe network tion measures in mail heating energy conservation measures in mail centre • To implement an EMS in accordance with centres the German mail centres • To identify measures that can be applied ISO 14001 and attain certification, where in other mail centres appropriate • To implement them in all mail centres Logistics networks Waste management, Enhancing training measures for the staff • To improve the separation of different ongoing Pick-up & delivery Optimisation of the pick-up & delivery net- • To reduce mileage Late 2005 Germany responsible for waste management in types of waste, thereby increasing the networks works in Germany and Europe • To increase the level of efficiency of Germany proportion of recyclable waste • Combining sub-networks means of transport Vehicles • Using the pick-up & delivery networks for This project is currently in the initial definition Alternative drive systems Involvement in project partnerships aimed • To provide practical test environments ongoing similar letter mail products in Germany and evaluation phase. It is therefore not yet at promoting, disseminating and further • To assist in developing and promoting • Routing possible to set goals. With regard to mileage, developing alternative drive technologies sustainable drive concepts for logistics the next environmental report will show a vehicles reference number and a goal that pertains to it. Procurement Air freight Optimisation of the DHL air networks • Estimated freight volume with the add- Late 2005 Recycled paper Informing staff about the benefits of using • To increase recycled paper use as a ongoing worldwide ition of Danzas Air&Ocean and DPGM: recycled paper percentage of total office paper use • Increased use of own capacity within an additional 17,000 tons in 2005 the Group • Pooling freight orders

66 67 Identifying potentials

➤ ➤ ➤ in a combined effort

The environmental report clearly shows that work complements this with a structured energy and fuel consumption have the biggest environmental management approach and impact on the environment, both in terms of a far-reaching vision of sustainability. the utilisation of resources and in terms of the emissions generated. It is our aim to limit this Our logistics networks represent a key element impact to a minimum. Resources must be used of our expertise and our commercial success. sensibly and efficiently. The technology and Optimising these networks, a goal that has equipment and also the processes we use must been defined in the in-house value creation meet modern, advanced standards. We have programme STAR, is a major focus of the developed an environmental programme com- measures we are introducing. Their aim is to prising measures that tackle the various issues. greatly improve efficiency, in other words, to make better use of existing network capacity, As a company, we are relying on the involve- to reduce mileage while offering the same or ment and commitment of our global work- indeed an improved level of service, to make force of around 380,000 employees. By better, more targeted use of resources and re- upgrading their skills, we want to make it duce specific emissions. Reducing the number possible for them to implement Deutsche of flights in the overnight airmail network, in Post World Net’s environmental guidelines particular, will have a positive impact, although in their personal working environment. By this will not be reflected in the environmental doing so, we hope to improve our environ- balance presented here owing to its particular mental track record in all corporate divisions limits. Other measures, for instance those and in respect of all operational processes. aimed at saving heating energy at the mail The environmental citizenship & network and parcel centres, supplement this programme. programme in the DHL Express Europe net-

68 Published by:

Deutsche Post AG Headquarters Policy and Environment Corporate Department 53250 Bonn Germany

Responsible for content: Dr Monika Wulf-Mathies

Coordination: Dr Sören Dengg, Dr Winfried Häser, Petra Heinecke, Petra Rosignol

Scientific and conceptual advice: Institut für Energie- und Umweltforschung Heidelberg (ifeu), headed by Prof. Mario Schmidt (Fachhochschule Pforzheim)

Editorial work: Medienfabrik Gütersloh GmbH, Bonn office

Design: ID-Kommunikation, Mannheim

English translation: Deutsche Post Foreign Language Service et al.

Printer: Warlich Druck Meckenheim GmbH 53340 Meckenheim

Paper: Printed on 100-percent recycled paper

Mat. no. 675-200-131

This Environmental Report is also available on the Internet

www.dpwn.com Society & Environment

70 You will find further information on our environmental commitment on the Internet at: www.dpwn.com ! Society & Environment

Natural networks Photo credits

Description Daniel Ammann Dörte Bernhardt P. 1, 24: Dewdrops on a spider’s web Yann-Arthus Bertrand P. 4: Inflorescence of the gigantea pro- Deutsche Post AG tected by a net Geoff du Feu P. 12: Part of the wing of an aeshna mixta Georg Gerster dragonfly Getty Images P. 18: Honeycomb Global Compact P. 30: Nerve cells in the human brain Stefan Hochhuth P. 36: Leaf structure of the male fern Slawomir Jezierski P. 46: A network of paths in an African René Keil village in the Ngorongoro Crater, Thomas Mayer Tanzania MVV Energie AG P. 54: Lena Delta, Siberia NASA P. 60: Hydrangea leaf Bernhard Nimtsch P. 69: Marks left on a tree of life by wild Alfred Pasieka animals in Tsavo East National Park Michael Pohuski in Kenya Andreas Riedmiller Rohan Sybille Sarnow Wolfgang Seelig

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