Environmental Report Deutsche Post AG Headquarters Policy and Environment 53250 Bonn Germany For more information or questions,please contact: Fax:+49(0)228182-97099 E-mail: [email protected] Naturally networked Environmental protection on the Internet: www.dpwn.com Society & Environment Deutsche Post World Net: Environmental Report 2003 As of: May 2003 Mat. no. 675-200-131 You will find further information on our environmental commitment on the Internet at: www.dpwn.com ! Society & Environment Natural networks Photo credits Description Daniel Ammann Dörte Bernhardt P. 1, 24: Dewdrops on a spider’s web Yann-Arthus Bertrand P. 4: Inflorescence of the gigantea pro- Deutsche Post AG tected by a net Geoff du Feu P. 12: Part of the wing of an aeshna mixta Georg Gerster dragonfly Getty Images P. 18: Honeycomb Global Compact P. 30: Nerve cells in the human brain Stefan Hochhuth P. 36: Leaf structure of the male fern Slawomir Jezierski P. 46: A network of paths in an African René Keil village in the Ngorongoro Crater, Thomas Mayer Tanzania MVV Energie AG P. 54: Lena Delta, Siberia NASA P. 60: Hydrangea leaf Bernhard Nimtsch P. 69: Marks left on a tree of life by wild Alfred Pasieka animals in Tsavo East National Park Michael Pohuski in Kenya Andreas Riedmiller Rohan Sybille Sarnow Wolfgang Seelig 2 71 Environmental Report Table of contents 5 Networking the world 10 Our responsibility 13 Efficient networking 19 Conveying mail 25 Delivering goods 31 Using logistics 37 Protecting the environment 47 Operating sustainably 55 Global networks help 61 Identifying potentials 3 Environmental Report Networking the world Our task as a global logistics provider is to That is why we have given our first environ- network the world. Our aim is to provide mental report this particular title. excellent service quality to our customers at attractive prices in the most environmentally- Global tasks call for efficient networks linking friendly way possible. Globalisation and global economy, politics and society and require trade are generating more and more transport people to assume responsibility – at national and traffic, thus affecting the environment and and international level. We wish to shoulder climate alike. The challenge for our company our share of the responsibility – in dialogue is therefore to reduce to the extent possible with you. We therefore invite you to take part the utilisation of resources and the impact on in the discussion. the environment by providing the highest possible level of efficiency. Sincerely, Yet globalisation also provides new opportun- ities – for development, equal opportunities and efficient environmental protection. Envir- onmental protection is both a local and a global task. In order to be consistent with its global dimension, we need comprehensive strategies and must use skills and resources on Dr Klaus Zumwinkel a global level. Global logistics networks like Chairman of the Board of Management Deutsche Post World Net’s lay the necessary foundations. It is only with efficient networks that we can reduce environmental pollution and at the same time make the best possible use of the opportunities that globalisation presents. In this regard, nature can teach us how efficient networks operate. 5 Networking the world A modern and global logistics group ➤ ➤ ➤ The global economy in the 21st century is Overview of services marked by progressive globalisation. Political barriers and trade barriers are being abolished, Deutsche Post World Net generated total rev- modern technologies are simplifying commu- enue of over EUR 39 billion and profits from nication paths as well as business development operating activities of over EUR 2.4 billion in and operations. Manufacturers and consumers 2002. More than 40 percent of its revenue is have unlimited access to goods and services now generated on international markets, available on global markets – and are increas- including the Americas and important growth ingly taking advantage of that availability. markets such as Asia or Eastern Europe. The The EXPRESS Corporate Division, integrating The LOGISTICS Corporate Division previ- Global networks and service providers who Group’s services are provided by four corporate all parcel and express services, is now the ously comprised the Danzas group that has can cater for these markets are essential for divisions. Group’s biggest revenue earner, accounting been part of Deutsche Post World Net since global trade. for almost 30 percent of total revenue. This 1999. The Corporate Division now operates The MAIL Corporate Division handles around can be attributed largely to the integration of under the DHL umbrella brand. Full logistics Deutsche Post World Net geared up to meet 21 billion items each year. These items include DHL Worldwide Express. The global market services are provided in three business depart- the requirements of globalisation early on and not just traditional letters, but also advertising leader in the international courier and express ments: is today one of the largest and most efficient mail (9 billion items/year) and publications business has been a wholly-owned subsidiary logistics groups in the world. With its brands (2.2 billion items/year). It also processes so- of the Group since December 2002. DHL • Danzas Solutions (in future DHL Solutions) Deutsche Post, DHL and Postbank, it provides called hybrid mail items (0.9 billion items/ Worldwide Express transports over 160 million develops and implements full logistics its customers with the entire spectrum of year) – Deutsche Post receives the items by shipments globally each year and operates a solutions along the entire supply chain, in communications, logistics and financial services. electronic means and they are printed out fleet of over 250 aircraft, with over 3,400 inter- particular for the automotive, electronics, What used to be the state-owned company and delivered as letters. In the mid-1990s, a national flights each day. Since 1 April 2003, fashion, FMCG (fast-moving consumer Deutsche Bundespost has become an inter- state-of-the-art logistics system was installed DHL has been the Group’s brand for all express goods), pharmaceutical and telecommuni- national, listed group whose products and in the mail division, encompassing 83 mail and logistics activities. cations market segments. services reflect market trends and meet cus- centres throughout Germany which ensure tomer needs. Ever faster global delivery is one that logistics standards are met. Under the Growth in the EXPRESS division is also re- • Danzas AEI Intercontinental (in future of the requirements. By acquiring participat- Postal Universal Service Ordinance (Post- flected in market share. In Germany, Deutsche DHL Danzas Air & Ocean) is the world’s ing interests in countries all over the world Universaldienstleistungsverordnung (PUDLV)), Post World Net was the number one provider number one service provider for air freight, and by expanding its own range of services, Deutsche Post is legally bound to meet certain of courier, express and parcel services (CEP) in the number two provider for ocean freight Deutsche Post World Net has created a net- standards in terms of quality (transit times) 2001, with a market share of 23 percent in a and provides its customers with a project work that connects more than 220 countries and number (postal retail outlets, letterboxes) growing market. In the European CEP market, forwarding service. and territories. for its mail and parcel products and services. Deutsche Post was also the biggest provider in 2001, with a market share of 16 percent. In the • Danzas Eurocargo (in future DHL Express The Group has a global workforce of approxi- The Group generates around 28 percent of its global cross-border mail market that also forms and DHL Freight) has the densest transport mately 380,000 (head count as at 31 December revenue in the MAIL Corporate Division. A part of EXPRESS, Deutsche Post World Net network for less-than-truckload shipments 2002), with around 70 percent of its employees few years ago, the figure was closer to 70 per- had a market share of 14 percent in 2001, which in Europe and provides special services based in Germany and 20 percent in the rest cent. These figures underline how the Group made it the second largest provider. such as customs services, trade fair services of Europe. Deutsche Post World Net has over has developed from solely a national letter and food transportation services. 23,000 employees in the Americas and over mail and parcel service provider into an inter- 14,000 employees in Asia. national logistics group. 6 7 Networking the world ➤ ➤ ➤ with new tasks and increasing responsibility Postbank, together with Deutsche Post’s retail Requirements the Group has to meet sions. The systematic evaluation and control to be introduced that will cover the different outlets and the Pension Service, makes up the of such factors for Deutsche Post World Net is board departments, including divisions that FINANCIAL SERVICES Corporate Division. By providing a comprehensive range of com- a major component of a sustainable corporate operate at international level. A long-term With 10 million customers, it is one of the munications, logistics and financial services, policy that includes environmental protection task will be to provide quantitative data on largest retail banks in Germany. Its products Deutsche Post World Net covers the entire as well as social and humanitarian commit- Deutsche Post World Net’s impact on the and services are sold mainly via Deutsche Post’s supply chain for its customers from a single ment. environment as part of Group-wide environ- more than 12,000 retail outlets. source. This development is not an end in mental controlling. itself, it meets the demand for comprehensive Coordinating environmental activities Particularly since its merger with DSL Bank in and swift service among customers who are In addition to outlining our activities, we are 2000, Postbank has increasingly been target- global players.