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Banking BPS – Service Provider Landscape with Services PEAK Matrix® Assessment 2020 SELECT SLIDE Banking and Financial Services (BFS) - Business Process Services (BPS) Market Report – July 2020

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EGR-2020-27-R-3819 Executive summary

Everest Group banking BPS PEAK Matrix Everest Group Banking BPS – Services PEAK Matrix® Assessment 2020

⚫ Everest Group classified 31 banking BPS service providers on the Everest Group ® Services PEAK Matrix into the three categories of Leaders, Major Contenders, and Aspirants Leaders Major Contenders Aspirants Star Performers

– , Genpact, HCL Technologies, , TCS, and are Leaders High – Major Contenders include Accenture, Avaloq, Capgemini, Concentrix, Conduent, Major Contenders Leaders Genpact Datamatics, DXC Technology, Exela Technologies, EXL, Firstsource, FIS, IBM, Wipro TCS

Mphasis, NTT DATA, Teleperformance, Sutherland Global Services, Tech Accenture Mahindra, Volante, and WNS Exela Technologies Infosys FIS HCL Technologies Cognizant – Atos Syntel, CGI, Conneqt, Equiniti, NIIT Technologies, and are the Conduent SGS Firstsource Aspirants DXC Technology EXL Avaloq NTT DATA Concentrix Teleperformance ⚫ FIS, Infosys, and Mphasis are identified as the “Star Performers” on the banking BPS Capgemini WNS

Services PEAK Matrix for 2020, based on their strong performance during the period Datamatics Market ImpactMarket between 2018-19 Volante IBM CGI Conneqt Equiniti ⚫ The landscape for banking BPS is becoming increasingly competitive, as service NIIT Technologies

(Measures impact created inmarket)the impactcreated(Measures Virtusa providers continue to evolve their capabilities and gain market share by capitalizing Syntel Aspirants on growing trends such as analytics, Robotic Process Automation (RPA), and other Low digital levers Low High Vision & capability (Measures ability to deliver services successfully)

Note 1: PEAK Matrix specific to banking BPS services; Service providers scored using Everest Group’s proprietary scoring methodology given on page 14 and 15 Note 2: Assessments for Atos Syntel, CGI, Conduent, Conneqt, Equiniti, IBM, NIIT, Virtusa, and Volante excludes service provider inputs and are based on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with buyers Source: Inputs from market players, recruitment firms, and investment agencies

® Proprietary & Confidential. © 2020, Everest Global, Inc. 2 Everest Group PEAK Matrix® ® Banking BPS – Services PEAK Matrix Assessment 2020 ®

Everest Group Banking BPS – Services PEAK Matrix® Assessment 2020

High Leaders Leaders Major Contenders Genpact Major Contenders Wipro TCS Aspirants Accenture Star Performers Exela Technologies Infosys Mphasis HCL Technologies FIS Cognizant Conduent SGS Firstsource DXC Technology EXL Avaloq NTT DATA Concentrix Teleperformance Tech Mahindra Capgemini Marketimpact WNS Datamatics Volante IBM CGI Aspirants Conneqt

Equiniti (Measures impact created in the market) in the created (Measuresimpact NIIT Technologies Virtusa Syntel Low Low High Vision & capability (Measures ability to deliver services successfully)

Note 1: PEAK Matrix specific to banking BPS services; Service providers scored using Everest Group’s proprietary scoring methodology given on page 14 and 15 Note 2: Assessments for Atos Syntel, CGI, Conduent, Conneqt, Equiniti, IBM, NIIT, Virtusa, and Volante excludes service provider inputs and are based on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with buyers Source: Inputs from market players, recruitment firms, and investment agencies

® Proprietary & Confidential. © 2020, Everest Global, Inc. 3 Summary dashboard | market impact and vision & capability assessment of providers for banking BPS 2020 Leaders

Measure of capability: High Low

Market impact Vision & capability Vision and Scope of Innovation and Service provider Market adoption Portfolio mix Value delivered Overall strategy services offered investments Delivery footprint Overall

Cognizant

Genpact

Infosys

HCL Technologies

TCS

Wipro

® Proprietary & Confidential. © 2020, Everest Global, Inc. 4 Though the banking BPS industry is witnessing increased competition, TCS and Genpact continue to remain leaders in terms of market share

Service provider market share in banking BPS June 2019 (TTM1); By revenue (in US$ billion)

100% = 3.8-4.0

10%

4%

2.5%

1 Trailing twelve-month Sample size: Based on the responses of 21 banking BPS service providers and Everest Group estimates Source: Everest Group (2020)

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