DOCSLIB.ORG

Everest Group PEAK Matrix for Banking BPS 2020

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Everest Group PEAK Matrix for Banking BPS 2020 ® Banking BPS – Service Provider Landscape with Services PEAK Matrix® Assessment 2020 SELECT SLIDE Banking and Financial Services (BFS) - Business Process Services (BPS) Market Report – July 2020 ® Copyright © 2020 Everest Global, Inc. We encourage you to share these materials internally within your company and its affiliates. In accordance with the license granted, however, sharing these materials outside of your organization in any form—electronic, written, or verbal—is prohibited unless you obtain the express, prior, and written consent of Everest Global, Inc. It is your organization’s responsibility to maintain the confidentiality of these materials in accordance with your license of them. EGR-2020-27-R-3819 Executive summary Everest Group banking BPS PEAK Matrix Everest Group Banking BPS – Services PEAK Matrix® Assessment 2020 ⚫ Everest Group classified 31 banking BPS service providers on the Everest Group ® Services PEAK Matrix into the three categories of Leaders, Major Contenders, and Aspirants Leaders Major Contenders Aspirants Star Performers – Cognizant, Genpact, HCL Technologies, Infosys, TCS, and Wipro are Leaders High – Major Contenders include Accenture, Avaloq, Capgemini, Concentrix, Conduent, Major Contenders Leaders Genpact Datamatics, DXC Technology, Exela Technologies, EXL, Firstsource, FIS, IBM, Wipro TCS Mphasis, NTT DATA, Teleperformance, Sutherland Global Services, Tech Accenture Mahindra, Volante, and WNS Exela Technologies Infosys Mphasis FIS HCL Technologies Cognizant – Atos Syntel, CGI, Conneqt, Equiniti, NIIT Technologies, and Virtusa are the Conduent SGS Firstsource Aspirants DXC Technology EXL Avaloq NTT DATA Concentrix Teleperformance ⚫ FIS, Infosys, and Mphasis are identified as the “Star Performers” on the banking BPS Tech Mahindra Capgemini WNS Services PEAK Matrix for 2020, based on their strong performance during the period Datamatics Market ImpactMarket between 2018-19 Volante IBM CGI Conneqt Equiniti ⚫ The landscape for banking BPS is becoming increasingly competitive, as service NIIT Technologies (Measures impact created inmarket) the impact created(Measures Virtusa providers continue to evolve their capabilities and gain market share by capitalizing Syntel Aspirants on growing trends such as analytics, Robotic Process Automation (RPA), and other Low digital levers Low High Vision & capability (Measures ability to deliver services successfully) Note 1: PEAK Matrix specific to banking BPS services; Service providers scored using Everest Group’s proprietary scoring methodology given on page 14 and 15 Note 2: Assessments for Atos Syntel, CGI, Conduent, Conneqt, Equiniti, IBM, NIIT, Virtusa, and Volante excludes service provider inputs and are based on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with buyers Source: Inputs from market players, recruitment firms, and investment agencies ® Proprietary & Confidential. © 2020, Everest Global, Inc. 2 Everest Group PEAK Matrix® ® Banking BPS – Services PEAK Matrix Assessment 2020 ® Everest Group Banking BPS – Services PEAK Matrix® Assessment 2020 High Leaders Leaders Major Contenders Genpact Major Contenders Wipro TCS Aspirants Accenture Star Performers Exela Technologies Infosys Mphasis HCL Technologies FIS Cognizant Conduent SGS Firstsource DXC Technology EXL Avaloq NTT DATA Concentrix Teleperformance Tech Mahindra Capgemini Marketimpact WNS Datamatics Volante IBM CGI Aspirants Conneqt Equiniti (Measures impact created in the market) in the created (Measures impact NIIT Technologies Virtusa Syntel Low Low High Vision & capability (Measures ability to deliver services successfully) Note 1: PEAK Matrix specific to banking BPS services; Service providers scored using Everest Group’s proprietary scoring methodology given on page 14 and 15 Note 2: Assessments for Atos Syntel, CGI, Conduent, Conneqt, Equiniti, IBM, NIIT, Virtusa, and Volante excludes service provider inputs and are based on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with buyers Source: Inputs from market players, recruitment firms, and investment agencies ® Proprietary & Confidential. © 2020, Everest Global, Inc. 3 Summary dashboard | market impact and vision & capability assessment of providers for banking BPS 2020 Leaders Measure of capability: High Low Market impact Vision & capability Vision and Scope of Innovation and Service provider Market adoption Portfolio mix Value delivered Overall strategy services offered investments Delivery footprint Overall Cognizant Genpact Infosys HCL Technologies TCS Wipro ® Proprietary & Confidential. © 2020, Everest Global, Inc. 4 Though the banking BPS industry is witnessing increased competition, TCS and Genpact continue to remain leaders in terms of market share Service provider market share in banking BPS June 2019 (TTM1); By revenue (in US$ billion) 100% = 3.8-4.0 10% 4% 2.5% 1 Trailing twelve-month Sample size: Based on the responses of 21 banking BPS service providers and Everest Group estimates Source: Everest Group (2020) ® Proprietary & Confidential. © 2020, Everest Global, Inc. 5 ® Dallas (Headquarters) Stay connected [email protected] +1-214-451-3000 Bangalore Website [email protected] +91-80-61463500 www.everestgrp.com Delhi [email protected] +91-124-496-1000 Social Media London @EverestGroup [email protected] +44-207-129-1318 @Everest Group New York [email protected] +1-646-805-4000 Blog Toronto [email protected] www.everestgrp.com/blog/ +1-416-388-6765 ® Proprietary & Confidential. © 2020, Everest Global, Inc. 6.
Load more

Recommended publications
  • Sustainability and Green Report
    www.virtusa.com Contents Company Overview 03 CEO’s Message 04 Stakeholders 05 Achievements 09 Economy 10 Campus Reach 11 Digital Reach 14 Virtusa Club 16 Code Green Report 17 The UN Global Compact Code Green 18 is a strategic policy Virtusa Asia “Code Green” Report 19 initiative for businesses that are committed to Green IT 20 aligning their operations Transportation Optimization 21 and strategies with ten universally accepted Waste Management 22 principles in the areas of Greening the Community 23 human rights, labor, environment and Direct impact of Code Green 24 anti-corruption. http://www.unglobalcompact.org www.virtusa.com US - Boston, New York UK - Windsor, London India - Hyderabad, Chennai Sri Lanka - Colombo The Netherlands - Amsterdam Hungary - Budapest Virtusa Corp Sustainability Report 2009/2010 01 SCOPE OF THE REPORT This is our second sustainability report publication, but our first to be reported in accordance to the 10 Global compact principles. The report discloses information on our company activities and significant achievements for the financial year 2009/2010 in areas ranging from economic performance, society and the environment. More information on financial and economic performances is available in our annual report on www.virtusa.com Virtusa Sustainability Report 2009/2010 02 ORGANIZATION PROFILE Headquarters Organization Profile Westborough, Massachusetts, USA Virtusa is an industry leader with a solid track record of Company software solution delivery success, as evidenced by our highly referenceable client base. We pride ourselves on Founded in 1996 delivering a measurable delta in productivity, profitability Offices and shareholder value for our clients. US, Europe and Asia Founded in 1996 and headquartered in Massachusetts, we have offices and technology centers throughout the Number of Employees US, UK and Asia.
    [Show full text]
  • IT Service Provider of the Year Award 2018
    IT Service Provider of the Year January 2018 WHAT ARE THE PEAK MATRIX SERVICE PROVIDER OF THE YEAR™ AWARDS FOR IT SERVICES? I , Eerest Group pulished 4 PEAK Matri™ IT series ealuatios featurig serie proiders aross all evaluations. To recognize consistent top performers across PEAK Matrix assessments, we publish the PEAK Matrix Service Provider of the Year Awards. This is the third edition of the PEAK Matrix Service Provider of the Year Awards. WHY THE PEAK MATRIX SERVICE PROVIDER OF THE YEAR™ AWARDS? Everest Group PEAK Matrix evaluations are a valuable resource for IT services buyers to evaluate, compare, and contrast key service providers in the global services space. These assessments offer service provider selection guidance, as ell as uaed isights ito these proiders’ strategies for ke usiess lies, geographies, ad tehologies. While there are service providers that feature as Star Performers, Leaders, Major Contenders, or Aspirants on individual evaluation categories, there are some that exhibit consistent leadership and top performance across a differet ategories. As toda’s eterprises aigate the ople ladsape of et-generation and legacy technologies, a global business footprint and a complex provider portfolio, the PEAK Matrix Service Provider of the Year Awards help them to identify the best of the best – service providers with strong broad-based capabilities and successful services strategies that align well with the evolving enterprise IT demand. HOW ARE THE PEAK MATRIX SERVICE PROVIDER OF THE YEAR™ AWARDS EVALUATED? We use the following evaluation criteria to determine the Service Provider of the Year Awards: ITS Top 20 list: We create the list using a consolidated score reflecting points received on individual evaluations based on tiered scores for Star Performer, Leader, Major Contender, and Aspirant positions Idiidual ategor aards: We ase these aards o the out of Leader or Star Perforer positios aross the category evaluated Top hallegers: We reate this list usig the sae ethodolog as the ITS Top list.
    [Show full text]
  • Virtusa Corporation
    2016 ΞϮϬϭϲsŝƌƚƵƐĂŽƌƉŽƌĂƟŽŶ͘ůůƌŝŐŚƚƐƌĞƐĞƌǀĞĚ͘ sŝƌƚƵƐĂ͕ĐĐĞůĞƌĂƟŶŐƵƐŝŶĞƐƐKƵƚĐŽŵĞƐ͕WDdĞƐƚƌŝǀĞĂŶĚWƌŽĚƵĐƟnjĂƟŽŶĂƌĞƌĞŐŝƐƚĞƌĞĚ ƚƌĂĚĞŵĂƌŬƐŽĨsŝƌƚƵƐĂŽƌƉŽƌĂƟŽŶ͘ůůŽƚŚĞƌĐŽŵƉĂŶLJĂŶĚďƌĂŶĚŶĂŵĞƐŵĂLJďĞƚƌĂĚĞŵĂƌŬƐ Annual Report ŽƌƐĞƌǀŝĐĞŵĂƌŬƐŽĨƚŚĞŝƌƌĞƐƉĞĐƟǀĞŚŽůĚĞƌƐ͘ www.virtusa.com To our shareholders: Fiscal year ended March 31, 2016 was another successful year for On the other side of our clients’ core objectives, we continue to Virtusa where we continued to strengthen our client relationships leverage our core platforming approach to modernize our clients’ IT Corporate Information and grow our market share by leveraging our strong software environments, enabling them to reduce their BAU costs, accelerate engineering heritage, deep domain expertise and focus on applying time-to-market, and provide a more consistent and relevant Primary Investor Contact Germany Virtusa Consulting Services Pvt Ltd innovation to address critical business objectives for our clients. customer experience. Our ability to deliver significant William Mania Virtusa Germany GmbH 3rd Floor, AKDR Tower, 3/381, Fiscal 2016 also marked a transformational year for Virtusa as we improvements to the efficiency and overall cost our clients’ legacy IT Integrated Corporate Relations (ICR) Welfenstraße 22, Rajiv Gandhi Slai, Mettukuppam, Direct toll number: 508 389 7272 81541 Munchen,¨ Germany Chennai, Tamil Nadu–6000097. strengthened our capabilities and domain expertise, expanded our environments remains a key differentiator for Virtusa. In today’s Toll free number: 866 378 6929*7272 addressable market, and enhanced our ability to pursue larger market we are also seeing an accelerating shift in client demand for E-mail: [email protected] Netherlands Polaris Consulting & Services Limited contracts through our acquisition of a majority interest in Polaris new automation solutions, such as robotic process automation (or Virtusa International, B.V. Polaris House, 244 Anna Salai, Transfer Agent Schiphol Boulevard 231 Chennai–600006,.
    [Show full text]
  • Everest Group PEAK Matrix for Insurance Analytics and Insights (AI) Third-Party Services 2020
    Everest Group PEAK Matrix® for Insurance Analytics and Insights (A&I) Third-party Service Providers 2020 Focus on Cognizant August 2020 Copyright © 2020 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Cognizant EGR-2020-28-E-3907 Insurance Analytics and Insights (A&I) Third-party Services PEAK Matrix® Assessment 2020 Background and methodology of the research In recent times, insurance Analytics & Insights (A&I) has emerged as a fast-growing, high-potential market. Insurance enterprises are looking beyond traditional data management services to focus on customer experience. To tap into the dynamically changing consumer needs of today and optimize their product portfolios with targeted offerings, insurers have started leveraging third-party support for analytics services. Service providers, in turn, have started investing in advanced analytics, in addition to visualization and reporting services. In this research, we present detailed assessments of 17 insurance A&I service providers, based on their vision, capabilities, and market impact, and look at their relative positioning on the Everest Group PEAK Matrix® for Insurance A&I Services. Our assessment is based on Everest Group’s annual RFI process for H2 2019, interactions with leading insurance A&I service providers, client reference checks, and an ongoing analysis of the insurance A&I services market. This report features 17 insurance A&I service provider profiles, each of which includes: ⚫ Relative positioning of the service provider on Everest
    [Show full text]
  • Everest Group Healthcare Provider Digital Services PEAK Matrix
    ® Everest Group PEAK Matrix® for Healthcare Provider Digital Services 2020 Focus on Cognizant July 2020 ® Copyright © 2020 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Cognizant EGR-2020-45-E-3864 Background of the research Healthcare providers have historically been mired down by the legacy IT estate and regulations that have had the unfortunate consequence of incentivizing them to maintain the status quo. However, that is not an option anymore, particularly as healthcare providers scramble to meet the unprecedented needs of a world disrupted by the COVID-19 pandemic. Healthcare providers are now being forced to jump on the digital bandwagon to meet the demands faced by the healthcare ecosystem to battle this outbreak. To support enterprises on their digital journeys, service providers are ramping up capabilities through healthcare-specific partnerships and acquisitions. This, in turn, is driving the need for research and market intelligence on demand and supply trends in healthcare provider digital services. Everest Group’s healthcare ITS research program addresses this market need by analyzing demand themes and service provider capabilities in healthcare provider digital services. In this report, we analyze the capabilities of 22 IT service providers specific to the healthcare provider sector globally. These service providers are mapped on the Everest Group PEAK Matrix®, which is a composite index of a range of distinct metrics related to a provider’s capability and market impact. We focus on: Provider digital services Digital services themes Assessment of the service providers Everest Group’s independent market size and growth for healthcare providers on several capability- and market remarks on service providers success-related dimensions Scope of this report ⚫ Geography: Global ⚫ Services: Digital services ⚫ Industry: Healthcare provider ® Copyright © 2020, Everest Global, Inc.
    [Show full text]
  • The Forrester Wave
    LICENSED FOR INDIVIDUAL USE ONLY The Forrester Wave™: Global API Strategy And Delivery Service Providers, Q2 2019 The Nine Providers That Matter Most And How They Stack Up by Randy Heffner April 22, 2019 Why Read This Report Key Takeaways In our 19-criterion evaluation of global API Infosys, IBM, Accenture, And Capgemini Lead strategy and delivery service providers, we The Pack identified the nine most significant ones — Forrester’s research uncovered a market in Accenture, Capgemini, Cognizant, Deloitte, which Infosys, IBM, Accenture, and Capgemini IBM, Infosys, Tata Consultancy Services (TCS), are Leaders; Wipro, Cognizant, and TCS are Virtusa, and Wipro — and researched, analyzed, Strong Performers; and Virtusa and Deloitte are and scored them. This report shows how each Contenders. provider measures up and helps application BT Vision, API Business Strategy, And API development and delivery (AD&D) professionals Program Setup Are Key Differentiators select the right one for their needs. As APIs become increasingly important enablers of digital transformation and sustainable business agility, consultants and systems integrators must have a clear view into strategic API business value to lead the pack. Vendors that can deliver strong business technology vision, compelling API business strategies, and disciplined and mature API programs position themselves to successfully build a foundation for their clients to thrive in the unpredictable era of digital disruption. This PDF is only licensed for individual use when downloaded from forrester.com
    [Show full text]
  • Virtusa Consulting Services Private Limited
    March 15, 2017 Virtusa Consulting Services Private Limited Instrument* Rated Amount Rating Action (in Rs. crore) Non Convertible Debentures 2000.0 [ICRA]A+ (stable); reaffirmed Total 2000.0 *Instrument details are provided in Annexure-1 Rating Action ICRA has re-affirmed the [ICRA]A+ (pronounced ICRA A plus) rating assigned to the Rs. 2,000.0 crore1 Non-Convertible Debenture (NCD) Programme of Virtusa Consulting Services Private Limited (VCS)2. The outlook on the long-term rating is stable. Detailed rationale The rating re-affirmation factors in VCS’s strong parentage viz. Virtusa Corporation (Virtusa), an established Information Technology (IT) consultancy and IT enabled Services (ITeS) provider with annual revenues of US$ 600 million in FY2016. Virtusa enjoys healthy business position characterised by a steady client base with repeat business and consistent new client addition; its global execution capabilities and an experienced management team. Further, the acquisition of Polaris Consulting & Services Limited (Polaris) has strengthened the position of the consolidated entity in the Business, Financial Services and Insurance (BFSI) segment with growth in addressable markets and client base. The rating also factors in the comfortable leverage profile of Virtusa with negative net debt status as on March 31, 2016 on account of its healthy cash balances and liquid investments. The rating also factors in steady growth in VCS’s operating income mirroring the trend in Virtusa along with healthy operating margins that are supported by fixed transfer pricing mechanism with Virtusa. The rating also takes into consideration the low working capital intensity of its operations resulting in healthy cash flow generation and sizeable cash holdings of the company, which has enabled it to comfortably meet the interest servicing requirements of the NCDs thus far.
    [Show full text]
  • Everest Group PEAK Matrix™ for Life Sciences Digital Service Providers 2019
    ® Everest Group PEAK Matrix™ for Life Sciences Digital Service Providers 2019 Focus on Cognizant September 2019 ® ™ Copyright © 2019 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Cognizant EGR-2019-46-E-3329 Introduction and scope Everest Group recently released its report titled “Life Sciences Digital Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019.” This report analyzes the changing dynamics of the life sciences digital services landscape and assesses service providers across several key dimensions. As a part of this report, Everest Group updated its classification of 23 service providers on the Everest Group PEAK Matrix™ for Life Sciences Digital Services into Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of life sciences digital service providers based on their absolute market success and delivery capability. Everest Group also identified three service providers as the “2019 Life Sciences Digital Services Market Star Performers” based on the strongest forward movement demonstrated on the PEAK Matrix year-on-year. Based on the analysis, Cognizant emerged as a Leader. This document focuses on Cognizant’s Life Sciences digital services experience and capabilities and includes: ⚫ Cognizant’s position on the Life Sciences Digital Services PEAK Matrix ⚫ Cognizant’s year-on-year movement on the Life Sciences Digital Services PEAK Matrix ⚫ Detailed Life Sciences Digital Services profile of Cognizant Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service providers’ relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point, the results from the assessment may not be directly prescriptive for each buyer.
    [Show full text]
  • Everest Group's PEAK Matrix for Banking AO Service Providers
    TM Topic: Everest Group’s PEAK Matrix for Capital Markets AO Service Providers Focus on HCL Technologies August 2015 Copyright © 2015 Everest Global, Inc. This document has been licensed for exclusive use and distribution by HCL Technologies Background and scope of the research Background of the research Capital markets industry is grappling with high regulatory pressures, intense competition, and an uncertain economy. Market participants are adopting disruptive business models to contain cost and improve profitability. As the financial services industry undergoes a technology revolution through adoption of digital technologies, capital markets players are investing in next-generation technologies to stay ahead of competition. Buy-side and sell-side participants, as well as financial intermediaries are investing in risk & compliance management solutions, automation, cloud & open-source technologies, mobility, high-end analytics, and third-party platforms as they focus on cost reduction, standardization, and portfolio rationalization. With the capital markets industry witnessing a number of changes, IT service providers are looking to capitalize on the opportunity by tailoring their offerings with next-generation technologies, providing commoditized services, collaborating with buyers to invest in innovation, and forming alliances with leading platform providers. In this research, we analyze the capabilities of 24 leading AO service providers, specific to the global capital markets sector. These providers were mapped on the Everest Group
    [Show full text]
  • Sustainability Report 2014/2015 Table of Contents
    SUSTAINABILITY REPORT 2014/2015 TABLE OF CONTENTS Message from the CEO 02 Organizational Profile 04 Sustainability at Virtusa 10 Awards and Recognition 20 Our Clients 24 Governance and Compliance 28 Environmental Stewardship 37 Our People 50 IT for Good 60 Global Compact Principles and GRI Indicator Mapping 69 GRI Application Level 70 GRI Reporting Framework Content Index 71 1 MESSAGE from the CEO I am delighted to introduce our FY14/FY15 Sustainability Report to you. Publishing the Sustainability Report gives us an opportunity to share the progress we have made in our sustainability efforts, as well as to reaffirm our commitment to being a sustainable business. As a signatory to the United Nations Global Compact (UNGC), this report also represents our Communication on Progress (COP) in embedding the UNGC Principles in our business operations. Virtusa’s sustainability strategy is focused on five key areas: conducting business in an ethical manner, reducing our environmental footprint, delivering excellent service to our clients, creating a work environment that is safe and conducive to our employees, and using information technology for the benefit of the communities we operate in. While you will find detailed information on all our sustainability initiatives within this report, I would like to share some specific highlights from our FY14/FY15 program, in this letter. BUSINESS INTEGRITY: We extended our commitment to anti-corruption and anti-bribery by implementing two policies, the US Foreign Corrupt Practices Act Policy and the Virtusa UK Anti-Bribery Act Policy in FY14, as well as bolstering controls and safeguards set forth in our Code of Business Conduct and Ethics.
    [Show full text]
  • Everest Group PEAK Matrix for Advanced Analytics
    Everest Group PEAK Matrix® for Advanced Analytics and Insights (AA&I) Service Providers 2021 Focus on Cognizant December 2020 Copyright © 2020 Everest Global, Inc. This document has been licensed for exclusive use and distribution by Cognizant EGR-2020-44-E-4134 Everest Group PEAK Matrix® for Advanced Analytics and Insights (AA&I) Service Providers 2021 Background and scope of the research Digitally mature enterprises that have invested heavily in D&A initiatives in recent years are now focusing on enterprise-wide adoption and democratization of analytics and insights. The pandemic further emphasized the need for agile, data-driven decision-making and placed analytics as an essential navigation tool, marking the shift in enterprise priorities toward analytics transformation, to improve speed to insights and solutions that drive operational and cost efficiencies. D&A service providers including IT/BPO firms, consulting players, and pure-play analytics providers offering rich set of AA&I capabilities, domain expertise, and off-the-shelf accelerators, can help enterprises reduce time-to-value and achieve business outcomes through coherent and enterprise-wide data-driven decision-making. In this context, we present an assessment of 32 service providers featured on the AA&I services PEAK Matrix® 2021. Each service provider profile provides a comprehensive picture of its services focus through a snapshot of its relative capabilities across assessment parameters, key strengths, and areas of improvement, as assessed by Everest Group. The assessment is based on Everest Group’s annual RFI process for the calendar year 2019 and 2020 H1 (January-June), interactions with leading AA&I service providers, client reference checks, and ongoing analysis of the AA&I services market.
    [Show full text]
  • IT Service Provider of the Year Award 2019
    IT Service Provider of the Year January 2019 WHAT ARE THE PEAK MATRIX SERVICE PROVIDER OF THE YEAR™ AWARDS FOR IT SERVICES? In 2018, Everest Group published 21 PEAK Matrix™ IT services evaluations featuring 85 service providers across all evaluations. To recognize consistent top performers across PEAK Matrix assessments, we publish the PEAK Matrix Service Provider of the Year Awards. This is the fourth edition of the PEAK Matrix Service Provider of the Year Awards. WHY THE PEAK MATRIX SERVICE PROVIDER OF THE YEAR™ AWARDS? Everest Group PEAK Matrix evaluations are a valuable resource for IT services buyers to evaluate, compare, and contrast key service providers in the global services space. These assessments offer service provider selection guidance, as well as nuanced insights into these providers’ strategies for key business lines, geographies, and technologies. While there are service providers that feature as Star Performers, Leaders, Major Contenders, or Aspirants on individual evaluation categories, there are some that exhibit consistent leadership and top performance across many different categories. As today’s enterprises navigate the complex landscape of next-generation and legacy technologies, a global business footprint and a complex provider portfolio, the PEAK Matrix Service Provider of the Year Awards help them to identify the best of the best – service providers with strong broad-based capabilities and successful services strategies that align well with the evolving enterprise IT demand. HOW ARE THE PEAK MATRIX SERVICE PROVIDER
    [Show full text]