® Banking BPS – Service Provider Landscape with Services PEAK Matrix® Assessment 2020 SELECT SLIDE Banking and Financial Services (BFS) - Business Process Services (BPS) Market Report – July 2020 ® Copyright © 2020 Everest Global, Inc. We encourage you to share these materials internally within your company and its affiliates. In accordance with the license granted, however, sharing these materials outside of your organization in any form—electronic, written, or verbal—is prohibited unless you obtain the express, prior, and written consent of Everest Global, Inc. It is your organization’s responsibility to maintain the confidentiality of these materials in accordance with your license of them. EGR-2020-27-R-3819 Executive summary Everest Group banking BPS PEAK Matrix Everest Group Banking BPS – Services PEAK Matrix® Assessment 2020 ⚫ Everest Group classified 31 banking BPS service providers on the Everest Group ® Services PEAK Matrix into the three categories of Leaders, Major Contenders, and Aspirants Leaders Major Contenders Aspirants Star Performers – Cognizant, Genpact, HCL Technologies, Infosys, TCS, and Wipro are Leaders High – Major Contenders include Accenture, Avaloq, Capgemini, Concentrix, Conduent, Major Contenders Leaders Genpact Datamatics, DXC Technology, Exela Technologies, EXL, Firstsource, FIS, IBM, Wipro TCS Mphasis, NTT DATA, Teleperformance, Sutherland Global Services, Tech Accenture Mahindra, Volante, and WNS Exela Technologies Infosys Mphasis FIS HCL Technologies Cognizant – Atos Syntel, CGI, Conneqt, Equiniti, NIIT Technologies, and Virtusa are the Conduent SGS Firstsource Aspirants DXC Technology EXL Avaloq NTT DATA Concentrix Teleperformance ⚫ FIS, Infosys, and Mphasis are identified as the “Star Performers” on the banking BPS Tech Mahindra Capgemini WNS Services PEAK Matrix for 2020, based on their strong performance during the period Datamatics Market ImpactMarket between 2018-19 Volante IBM CGI Conneqt Equiniti ⚫ The landscape for banking BPS is becoming increasingly competitive, as service NIIT Technologies (Measures impact created inmarket) the impact created(Measures Virtusa providers continue to evolve their capabilities and gain market share by capitalizing Syntel Aspirants on growing trends such as analytics, Robotic Process Automation (RPA), and other Low digital levers Low High Vision & capability (Measures ability to deliver services successfully) Note 1: PEAK Matrix specific to banking BPS services; Service providers scored using Everest Group’s proprietary scoring methodology given on page 14 and 15 Note 2: Assessments for Atos Syntel, CGI, Conduent, Conneqt, Equiniti, IBM, NIIT, Virtusa, and Volante excludes service provider inputs and are based on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with buyers Source: Inputs from market players, recruitment firms, and investment agencies ® Proprietary & Confidential. © 2020, Everest Global, Inc. 2 Everest Group PEAK Matrix® ® Banking BPS – Services PEAK Matrix Assessment 2020 ® Everest Group Banking BPS – Services PEAK Matrix® Assessment 2020 High Leaders Leaders Major Contenders Genpact Major Contenders Wipro TCS Aspirants Accenture Star Performers Exela Technologies Infosys Mphasis HCL Technologies FIS Cognizant Conduent SGS Firstsource DXC Technology EXL Avaloq NTT DATA Concentrix Teleperformance Tech Mahindra Capgemini Marketimpact WNS Datamatics Volante IBM CGI Aspirants Conneqt Equiniti (Measures impact created in the market) in the created (Measures impact NIIT Technologies Virtusa Syntel Low Low High Vision & capability (Measures ability to deliver services successfully) Note 1: PEAK Matrix specific to banking BPS services; Service providers scored using Everest Group’s proprietary scoring methodology given on page 14 and 15 Note 2: Assessments for Atos Syntel, CGI, Conduent, Conneqt, Equiniti, IBM, NIIT, Virtusa, and Volante excludes service provider inputs and are based on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with buyers Source: Inputs from market players, recruitment firms, and investment agencies ® Proprietary & Confidential. © 2020, Everest Global, Inc. 3 Summary dashboard | market impact and vision & capability assessment of providers for banking BPS 2020 Leaders Measure of capability: High Low Market impact Vision & capability Vision and Scope of Innovation and Service provider Market adoption Portfolio mix Value delivered Overall strategy services offered investments Delivery footprint Overall Cognizant Genpact Infosys HCL Technologies TCS Wipro ® Proprietary & Confidential. © 2020, Everest Global, Inc. 4 Though the banking BPS industry is witnessing increased competition, TCS and Genpact continue to remain leaders in terms of market share Service provider market share in banking BPS June 2019 (TTM1); By revenue (in US$ billion) 100% = 3.8-4.0 10% 4% 2.5% 1 Trailing twelve-month Sample size: Based on the responses of 21 banking BPS service providers and Everest Group estimates Source: Everest Group (2020) ® Proprietary & Confidential. © 2020, Everest Global, Inc. 5 ® Dallas (Headquarters) Stay connected [email protected] +1-214-451-3000 Bangalore Website [email protected] +91-80-61463500 www.everestgrp.com Delhi [email protected] +91-124-496-1000 Social Media London @EverestGroup [email protected] +44-207-129-1318 @Everest Group New York [email protected] +1-646-805-4000 Blog Toronto [email protected] www.everestgrp.com/blog/ +1-416-388-6765 ® Proprietary & Confidential. © 2020, Everest Global, Inc. 6.