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Everest Group Services PEAK Matrix™ for Banking BPS Service Providers 2019

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Everest Group Services PEAK Matrix™ for Banking BPS Service Providers 2019 ® Everest Group Services PEAK Matrix™ for Banking BPS Service Providers 2019 Focus on TCS July 2019 ® ™ Copyright © 2019 Everest Global, Inc. This document has been licensed for exclusive use and distribution by TCS EGR-2019-27-E-3285 Introduction and scope Everest Group recently released its report titled “Banking BPS – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019.” This report analyzes the changing dynamics of the banking business process services landscape and assesses service providers across several key dimensions. As a part of this report, Everest Group updated its classification of 30 service providers on the Everest Group PEAK Matrix™ for banking business process services into Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of banking BPS service providers based on their absolute market success and delivery capability. Based on the analysis, TCS emerged as a Leader. This document focuses on TCS’s banking business process services experience and capabilities and includes: ⚫ TCS’s position on the banking business process services PEAK Matrix ⚫ Detailed business process services profile of TCS Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service providers’ relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point, the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique situation and requirements, and match them against service provider capability for an ideal fit. Source: Everest Group (2019) unless cited otherwise ® Copyright © 2019, Everest Global, Inc. 2 EGR-2019-27-E-3285 Everest Group PEAK™ Matrix for banking BPS – summary Everest Group classified 30 banking BPS service providers on the Everest Group PEAK Matrix into the three categories of Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a framework to assess the absolute market success and overall capability of service providers ⚫ Leaders: There are five service providers in the Leaders category – Cognizant, HCL Technologies, Genpact, TCS, and Wipro ⚫ Major Contenders: The Major Contenders category has nineteen service providers – Accenture, Avaloq, Capgemini, Concentrix, Conduent, Datamatics, DXC Technology, Exela Technologies, EXL, Firstsource, FIS, IBM, Infosys, Mphasis, NTT Data, Teleperformance, Sutherland Global Services, Tech Mahindra, and WNS ⚫ Aspirants: Atos Syntel, CGI, Conneqt, Equiniti, NIIT Technologies, and Virtusa are the Aspirants on the PEAK Matrix for banking BPS Everest Group conferred the Star Performers title on providers that demonstrated the strongest forward and upward movement on the PEAK Matrix ⚫ Cognizant, Genpact, HCL Technologies, Tech Mahindra, and Wipro are Star Performers on the banking BPS Everest Group PEAK Matrix for 2019 ® Copyright © 2019, Everest Global, Inc. 3 EGR-2019-27-E-3285 Everest Group PEAK Matrix™ ® Banking BPS – Service Provider Landscape with Services PEAK Matrix™ ™ Assessment 2019 | TCS positioned as a Leader Everest Group Banking BPS – Service Provider Landscape with Services PEAK Matrix™ Assessment 20191 High Leaders Leaders Major Contenders Wipro TCS Major Contenders Genpact Aspirants Conduent Star Performers Accenture HCL Technologies Exela Technologies Infosys Cognizant DXC Technology FIS Teleperformance EXL Concentrix Mphasis Avaloq Sutherland Global Services NTT Data WNS MarketImpact Firstsource Tech Mahindra IBM Datamatics Capgemini Aspirants Conneqt CGI Equiniti (Measures impact created in the market) in the created (Measures impact Syntel NIIT Technologies Virtusa Low Low High Vision & capability (Measures ability to deliver services successfully) 1 Service providers scored using Everest Group’s proprietary scoring methodology Note: Assessment for Accenture, Avaloq, CGI, Equiniti, IBM, NIIT, Atos Syntel, and Virtusa excludes service provider inputs on this particular study and is based on Everest Group’s estimates that leverage Everest Group’s proprietary Transaction Intelligence (TI) database, ongoing coverage of these service providers, their public disclosures, and interaction with buyers. For these companies, Everest Group’s data for assessment may be less complete Source: Everest Group (2019) ® Copyright © 2019, Everest Global, Inc. 4 EGR-2019-27-E-3285 TCS | Banking BPS profile (page 1 of 7) Everest Group assessment – Leader Measure of capability: High Low Market impact Vision & capability Scope of Market services Innovation and Delivery Vision and adoption Portfolio mix Value delivered Overall offered investments footprint strategy Overall Strengths Areas of improvement ⚫ TCS has successfully leveraged its proven banking domain expertise and ⚫ TCS is currently the market leader but it is growing at a slower pace suite of end-to-end platform solutions to become a market leader in than the industry and its competitors are catching-up fast. It needs to banking BPO services look for avenues to drive growth in the future including inorganic growth ⚫ Its core banking solutions give it an edge in technology-heavy deals ⚫ While TCS’s banking BPO delivery is largely offshore, which gives it where it can bundle BPO services with technology solutions. Its ability to cost arbitrage advantage, clients are increasingly looking for a stronger offer risk management services adds even more value to clients onshore presence to support more judgment-oriented work. It should expand its onshore and nearshore presence to stay competitive in this ⚫ TCS has a broad coverage of all LOBs in banking BPO and holds a good dynamic market client base spread across different geographies with higher presence in North America and Asia-Pacific ⚫ Clients have mentioned its proactiveness and ability to challenge status quo as some areas of improvement ⚫ TCS continues to invest in the development of technology solutions such as the cognitive solution ‘Ignio’ and partnership with various players such as Tookitaki, which offers AI-based analytics solutions for reconciliations and AML ⚫ Clients have praised TCS for its consistency, domain expertise, and ability to handle issue escalations ® Copyright © 2019, Everest Global, Inc. 5 EGR-2019-27-E-3285 TCS | Banking BPS profile (page 2 of 7) Overview Company overview 2016 2017 20181 Tata Consultancy Services (TCS) is an IT, consulting and business operations organization. TCS has a diverse base of banking & financial services clients and Revenue (US$ million) ~505 ~585 Not disclosed extensive, in-depth domain expertise across all banking products. TCS currently Number of FTEs ~21,020 ~24,325 23,900-23,920 guides its customers on their transformation journeys through its Business 4.0TM thought leadership framework that is characterized by “Intelligent, Agile, Number of clients 40-45 45-50 50-55 Automated and on the cloud” enterprises. TCS' suite of services caters to all industry segments across retail banking, cards, lending, commercial banking, Recent acquisitions and partnerships and capital markets and includes cognitive-enabled digital and technology-led ⚫ 2018: Partnered with Tookitaki to leverage analytics solutions for the identification business operations offerings and solutions. of false positives ⚫ 2018: Partnered with BDO on regulatory consulting Key leaders ⚫ 2018: Partnered with leading cyber-crime platform vendor "RSA" ⚫ K Krithivasan, President and Global Head, BFS, TCS ⚫ 2017: Partnered with Oracle Mantas for AML platform ⚫ Veeturi R. Mohan, Global Head, BFSI Cognitive Business Operations, TCS ⚫ 2017: Partnered with Newgen for automation and mobility in check processing ⚫ 2017: Partnered with IBM on iReply – next-generation service request monitoring tool based on NLP algorithm Headquarter: Mumbai, India Website: www.tcs.com Recent developments ⚫ 2018: Launched Automated Disposition Rule Engine (ADRE), an automated Suite of services disposition of actions/Specially Designated Nationals (SDN) hit basis cross ⚫ Retail banking and investments / private banking match/rule matrix through Natural language Processing(NLP), Machine ⚫ Cards Learning(ML) & Robotic Process Automation(RPA) & auto escalation of valid true ⚫ Commercial/wholesale banking hits ⚫ Commercial real estate ⚫ 2018: Launched Digi MIFT, the application that helps users to create fund transfer ⚫ Consumer lending requests through an online platform. An integrated OCR and NLP component ⚫ Risk management (credit, market, liquidity, operations, and regulatory) decodes instructions and transposes data directly onto the product processor ⚫ Financial crime & compliance (AML, Fraud) ⚫ 2018: Digi CAP, a digital application that helps the customer to upload the checks ⚫ KYC and electronically fill up the limited fields of the pay in / deposit slips automatically ⚫ Payments using OCR ⚫ Analytics ⚫ 2018: Payment Auto Repair, a predictive, prescriptive, and automated analytics solution to identify the source of repair and automate using NLP and ML, thereby enabling faster payment to the end customer ⚫ 2017: Launched Merchant Pay, a digital payments integration platform 1 12 months ending June 30 of any particular year, i.e., from July 20XX to June 20XX+1 ® Copyright © 2019, Everest Global, Inc. 6 EGR-2019-27-E-3285 TCS | Banking BPS profile (page 3 of 7) Key delivery locations Cincinnati Gandhinagar Hangzhou Gurgaon Kolkata Guadalajara Mexico City Mumbai Pune Hyderabad Bangalore Chennai Manila Bogota
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