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Specialized Transit Review Appendix “A” 2010-2014 SPECIALIZED TRANSIT SERVICES REVIEW Final Report FEBRUARY 2010 IBI GROUP FINAL REPORT TABLE OF CONTENTS EXECUTIVE SUMMARY .................................................................................................................... 1 1. INTRODUCTION ..................................................................................................................... 4 1.1 STUDY OBJECTIVES & WORK PROGRAM ......................................................................... 4 1.2 MOBILITY VISION – A WAY FORWARD ........................................................................... 5 2. PROFILE OF EXISTING HANDI-VAN OPERATIONS ......................................................... 7 2.1 Key Statistics ................................................................................................................................... 7 2.1.1 Handi-van Relative to Population Group Specialized Transit Services ....................................................... 8 2.2 Services .............................................................................................................................................. 8 2.3 Functional Areas ............................................................................................................................ 9 2.3.1 Funding and Oversight ................................................................. 9 2.3.2 Eligibility and Registration........................................................ 10 2.3.3 Reservation and Scheduling ...................................................... 12 2.3.4 Service Delivery ........................................................................... 14 2.4 Handi-Van Fleet ........................................................................................................................... 15 2.5 Handi-Van Service Standards .............................................................................................. 15 3. TRAVEL DEMAND ................................................................................................................. 17 3.1 DATA SOURCES ............................................................................................................................ 18 3.2 TRAVEL DEMAND AND TRIP RATES .................................................................................. 18 4. STAKEHOLDER CONSULTATION ....................................................................................... 20 5. CONVENTIONAL TRANSIT SERVICES & ACCESSIBILITY PLANS ............................... 22 5.1 OPERATIONS ................................................................................................................................. 22 5.2 INFRASTRUCTURE ...................................................................................................................... 22 Error! Reference source not found. Page i. IBI GROUP FINAL REPORT TABLE OF CONTENTS (CONT’D) 5.2.1 Transit Fleet .................................................................................. 22 5.2.2 Bus Stops, Shelters, Terminals ................................................. 22 5.3 Accessibility Plans ...................................................................................................................... 23 6. RECOMMENDATIONS – A WAY FORWARD ..................................................................... 27 6.1 SERVICE STRUCTURE & OPERATIONS RECOMMENDATIONS ............................ 27 6.1.1 HANDI-VAN Operations and Service Delivery ........................ 27 6.1.1 Taxi Scrip Program ...................................................................... 28 6.1.2 Integration with Conventional Transit ................................... 28 6.2 ELIGIBILITY & CERTIFICATION RECOMMENDATIONS ......................................... 29 6.2.1 ELIGIBILITY .................................................................................. 29 6.2.2 CERTIFICATION ............................................................................ 29 6.2.3 APPLICATION PROCESS .............................................................. 30 7. HANDI-VAN SPECIALIZED TRANSIT 5-YEAR FINANCIAL PLAN ................................ 32 APPENDIX A: Handi-Van Application Form APPENDIX B: Specialized Transit Peer Review Data Error! Reference source not found. Page ii. IBI GROUP City of Burlington 2010-2014 SPECIALIZED TRANSIT Services Review EXECUTIVE SUMMARY IBI Group in conjunction with Burlington Transit has completed the 2010-2014 Specialized Transit Services Review (STSR). The objectives of the study were: • Set strategic direction for specialized transit services over the next 5 years; • Identify opportunities for the city to cost-effectively meet the mobility needs of Burlington’s elderly and disability communities including an integrated approach with the accessible fixed route Burlington Transit services; • Review existing Handi-van policies, procedures, operations and organization to ensure the delivery of efficient, effective and fiscally responsible service delivery in compliance with the Province’s Accessibility for Ontarians with Disabilities Act (AODA); and • Provide estimates of future demand for Handi-van services and access the implications of growth and increasing demand on operational and capital budgets. Strategy/Process The study included: • The review of current ridership, travel markets and demand for specialized transit service to quantify the service gap that exists between the demand and supply of available resources; • The review of census and demographic data and travel demand forecasts; • Benchmarking Handi-van’s performance with other comparable specialized transit systems; • Review of other specialized transit services within the community to determine if partnership opportunities could assist in meeting the demand for service; and • Public and stakeholder consultation. Recommendations Table ES-1 below provides a summary of the recommendations and target date for implementation. Table ES-1: Specialized Transit Service Review Recommendations and Target Dates Functional Area Recommendation Target Date OPERATIONS Handi-van Service • Expand Handi-van service in 2010 and 2013* July 2010 Taxi Service • Increase funding for contracted taxi service April 2010 • Reduce subsidy rate from 40% to 25% for taxi scrip program July 2010 Error! Reference source not found. IBI GROUP City of Burlington 2010-2014 SPECIALIZED TRANSIT Services Review Functional Area Recommendation Target Date • Limit purchase of taxi scrip coupons to 3 books every 2 months July 2010 • Flat-line funding for taxi-scrip program at 2009 budget July 2010 Scheduling • Reduce advance booking requirement to 24 hours January 2011 Policies/Procedures Technology • Implement PRESTO system on Hand-van subject to 2011 July 2011 Capital Budget Approval • Develop on-line capacity to accept passenger trips confirmations and cancellations January 2011 Fare Policy • Implement same fare structure as conventional service January 2011 • Eliminate fares for personal care attendants January 2011 Hours of Service • Allow for same service hours as conventional service January 2012 Integration with • Encourage the use of accessible fixed route service by July 2010 Conventional Transit providing travel training ADMINISTRATION Dispatch/Scheduling • Additional personnel (.5 FTE) effective July 1, 2011, subject to July 2011 2011 Current Budget Approval Eligibility & • Implement amended application form (reflecting “functional” July 2010 Certification limitation criteria) • Consider applicant provisionally eligible within 7 days following Not addressed submission of application within timeframe of • Commence re-certification process (over 1 year period) for report those clients who may be able to use conventional transit for some of their trips, some of the time. Commence July 2010 * Staff have included a new expansion vehicle in 2013 of the proposed 2010-2019 Capital Budget and Forecast. The timing of this expansion vehicle may be adjusted based on the supply and demand for specialized transit in Error! Reference source not found. Page 2 IBI GROUP City of Burlington 2010-2014 SPECIALIZED TRANSIT Services Review the community. In addition, the ongoing availability of contracted accessible taxis will be a factor in determining the timing for any proposed Handi-van expansion. Error! Reference source not found. Page 3 IBI GROUP City of Burlington 2010-2014 SPECIALIZED TRANSIT Services Review 1. INTRODUCTION The delivery of specialized public transport such as that provided by Burlington Transit’s Handi-van creates strategic planning challenges and financial pressures. When coupled with the requirements of Accessibility for Ontarians with Disabilities Act (AODA), these challenges are unprecedented. The issue before the City of Burlington is to develop a plan to deliver public transit services to people with a disability that satisfies community requirements and expectations in a cost-effective manner. The objective for the City in the near term includes the effective delivery of Handi-van and to accommodate the growing demand for public transit services by people with disabilities. To address this challenge, Burlington continues to develop an increasingly close relationship between accessible conventional transit services and the delivery of Handi-van specialized transit service. The Review of the Handi-van found that specialized transit1 in the City of Burlington faces several challenges - growing demand, changing community expectations,
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