Malaysia Berhad (Plus)
SUSTAINABILITY REPORT 2020 BREAKING THROUGH DISRUPTION TABLE OF CONTENTS ABOUT THIS REPORT 1 FROM OUR LEADERS 2 WE ARE PLUS 14 RISING TOGETHER - BRAVING THE 36 COVID-19 FIGHT OUR SUSTAINABILITY JOURNEY 48 OUR ENVIRONMENTAL STEWARDSHIP 60 OUR COMMITMENT TO SOCIETY 78 OUR STRENGTH OF OUR GOVERNANCE 116 OUR JOURNEY OF ACHIEVEMENTS 136 GRI CONTENT INDEX 147 MOVING FORWARD 149 COVER RATIONALE The cover for our inaugural voluntary Sustainability Report, themed ‘Breaking Through Disruption’, reflects our success in connecting people and communities, as well as providing a safe and comfortable journey to our customers despite the challenges faced in 2020. Furthermore, it underscores the vital role we play in Nation-building as we strive to deliver sustainable value not only for our business, but also for society and the environment as a whole. Set against the backdrop of over 1,130km of highways we manage in Peninsular Malaysia, the cover of this Sustainability Report visualises our purpose of Taking Good Care of You, Every Step of the Way. ABOUT THIS REPORT This is PLUS Malaysia Berhad’s (PLUS) inaugural Sustainability Report following the formalisation of our sustainability agenda and aspirations in 2020. In this Report, we disclose our approach to sustainability, the governance functions we have put in place, the matters identified as material to our business and our stakeholders, as well as the efforts we have taken to address those matters. This Report provides our stakeholders with a balanced and fair view on the value we created across the Environmental, Social and Governance (ESG) spectrum. It also steers us towards ingraining best practices in all aspects of our business to ensure its sustainability, as well as that of our stakeholders and the environment, as we aspire to lead by example as the Nation’s leading highway operator and a Government-Linked Company (GLC).
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