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Home , Ethiopian Airlines, TAAG Angola Airlines

Volume 4, Issue 2

June, 2013

From the Desk of the Chairman and President As we have completed the first As we are in our 3rd year of “Our Business is to year of the Channel producing the AGS Flyer Partnership, we have met the Newsletter which has received Keep You Flying” anticipated sales target for rave reviews by both 7840 Airpark Road 2012 and look forward to employees and other valued Gaithersburg, MD 20879, USA meeting and exceeding the readers; we have added new Phone: 301-590-9200 targeted goal for 2013. faces to the staff of the newsletter. With the increase Website: www.agsusa.com At AGS, the philosophy of our in staff members, we will relationship with customers is continue to provide our readers based on a give and take with articles about current t is gratifying to system towards mutual benefit Inside this issue: events at AGS as well as our I note that AGS and respect. Our objective of Air Audit 2 normal features. We will operations during the rendering efficient services is continue to highlight AGS Manufacturer 2 first quarter of 2013 clear and our target is different manufacturers and Profile have been going well continued growth. TUG Technologies thanks to the employee profiles, spotlight Corporation steadfastness of each Staying abreast of state of the one of our customer as Customer Profile 3 and every employee. art technology, utilizing the well as other aviation related TAAG Airlines Our asset is our latest methodology to carry out topics we feel our readers will Employee Profile 4 all-round, any work is the name of the enjoy. Amanuel Debella game. multinational work In closing, let your past AGS Warehouse 4 force. Department achievements drive you for better ones in the future. LAM Onsite Training 5 Honeywell Partnership Update Welcome to Our 5 Guest House s we are approaching igent work from the HON that we will continue on A our 2nd Anniversary Department and our sales the road to success. AGS Kids 6 of the AGS/Honeywell managers, we have met the Spring Break 2013 Project, we would like to 2012 sales target. Airlines are affected by the Casual Fridays at AGS 7 share a few words about economic downturn and Healthy Eating 7 this important addition to Honeywell has realized that in we are trying to minimize our existing capabilities. order to provide good the impact this might have 8 Employee Birthdays The management of AGS customer service and increase on us. We are in regular is always on the lookout revenue from the small to contact with the Honeywell for expanding our business medium airlines in , stakeholders to find ways and the Honeywell they needed to find a partner to grow this project beyond partnership was one way to with an extensive footprint in its original two year term. accomplish this ongoing this growing region. A partner process. that understands the needs Our goal is to continue and challenges the African promoting the partnership Our first complete year airlines are facing. among our existing as well ended with good results as as new customers. We will recognized by Honeywell. The challenges still lay ahead keep you posted on future It has not been easy to of us, but with the help of our developments. meet the expectations of productive and talented Honeywell, but after dil- workforce, we are confident www.agsusa.com Page 2

Air Madagascar Audit o most people auditing is a It is now history as ’s T systematic search to find audit has come and gone after two days faults, but realistically it is one of thorough scrutiny. The audit was way of making improvements to conducted professionally and stringently raise standards. following a detailed checklist, Undergoing an audit is not a new presumably to a standard heavily phenomenon to AGS. As a leaning towards IOSA which is mainly matter of fact, it has become its applicable to airlines/operators. However, we faced the challenge as a routine as of late. team and came out successful. Our most recent audits from airlines in Africa include We are happy to report that the team , efforts of adhering to the acceptable Airways, TAAG Angola industry practices, vide compliance with Airlines, , etc. We like the FAA AC 00-56A standard, did not go to feedback we have been hearing waste. from them. Invariably, they all said that AGS is at the pinnacle To continue to provide our customers of the parts supply industry. with the high level of service, AGS will continue to strive to meet or exceed the This time it was Air standards required by our Madagascar’s turn to take us for customers. the road test. AGS Manufacturer Profile—Tug Technologies Corporation merican General Supplies, Inc. refurbishments at its airport shops in A (AGS) represents TUG several states such as Georgia, Technologies Corporation (TUG) Illinois, etc. The company is a too! The list of our representation is former subsidiary of Stewart & growing and manufacturers select us Stevenson Services, Inc. for our proficiency and able TUG offers its products representation. through airport service TUG Technologies Corporation was centers and distributors in founded in 1973 and is based in , Malaysia, Kennesaw, Georgia. China, Australia, New TUG manufactures aviation ground Zealand, the Russian support equipment, offers air Federation, Africa, the conditioners; aircraft tow tractors, Netherlands, Japan, the air starts, baggage tow tractors, belt , , Canada and the loaders, ground power units, and USA where companies like AGS heaters. have been representing these reputed The company also provides manufacturers, marketing their state baggage/cargo tractors, aircraft of the art products. towing tractors, electric tugs, and pushback tractors. In addition, TUG offers parts, rentals, and www.agsusa.com Page 3

Customer Profile—TAAG Angola Airlines AAG Angola Airlines In recent T (Portuguese: Linhas news, Aéreas de Angola), the flag following an carrier of Angola based in audit , operates domestic conducted services within Angola, as from well as medium-haul January services in Africa and 27-31, 2013, long-haul services to , TAAG had , China, , and its IATA . The company is Operational wholly owned by the Safety Audit Angolan government. Certificate renewed While the origins of the carrier our customer airlines, TAAG sent until May 22, 2015. trace back to September 1938, key Management employees to attend when DTA – Divisão dos In-House Purchasing Training for Over the years AGS and TAAG Transportes Aéreos was formed TAAG at AGS Corporate have evolved together. Ever since as a division of the Headquarters in 2011. 1982, TAAG has been an Administration of Railways, important and loyal AGS Harbours, and Air Transport of TAAG Angola Airline’s current fleet customer and over the years AGS Portuguese West Africa, has been an important constant operations began on July 17, As of January 2013, the TAAG active 1940. Using De Havilland fleet is comprised of the following friend to TAAG. Dragon Rapide biplanes, the aircraft: first cities served from Luanda were , Mocamedes, and  737-200 (2 each) Ponta Negra.  -700 (4 each)  Boeing 737-700C (1 each) Since beginning business with  -200ER (3 each) TAAG in 1982, AGS and  Boeing 777-300ER (2 each) TAAG have celebrated numerous milestones. In 2005, In March 2011, the Boeing AGS, in conjunction with our 747-300 fleet was retired MRO partner Ethiopian from service. In June of that Airlines, conducting “C” checks same year, the airline on 3 of TAAG’s 737 aircraft. received its first newly In 2006, AGS began an acquired Boeing extensive provisioning project 777-300ER, out of two for a new fleet of B737-700NG ordered in October 2009; and B777-200ER aircrafts. TAAG became the first That same year TAAG African carrier in consigned Inventory at AGS. purchasing and operating this type of aircraft. Three additional Boeing As AGS offers many different 777-300ERs were ordered in April training programs both at their 2012 in a deal worth US$ 895 Corporate Office and on-site at million. www.agsusa.com Page 4

Employee Profile—Amanuel Debella manuel started his career Airlines, he received several in-house A with American General trainings including Commercial Supplies, Inc. in March, 2008 as Pilot’s Diploma as well as several the Corporate Pilot/Flight Short-Term trainings which enabled Instructor. In this capacity, his him to diversify his trade. responsibilities include piloting the company’s Cessna Aircraft for Amanuel received his Bachelor’s AGS Management as well as Degree in Economics from Addis Ab- invited guests and providing flight aba University in 2005. training classes for employees and business associates. Amanuel is married and is a father of two sons, Janco and Bona and one Prior to joining AGS, Amanuel daughter, Selihom. During his free with the national carrier Ethiopian started his aviation career with time, he enjoys spending time with Airlines stationed in Ethiopian Airlines in 1989 as a his family as well as going to the starting in June, 2013. As this is a Spray Pilot and later was promoted gym. lifetime dream of his to return to to First Officer/Spray Pilot and finally served as First Officer for During the publication of this edition his native country to raise his the B737 and THC6 Aircrafts. of the AGS Flyer, we received the young children, we wish him and exciting news that Amanuel accepted his family farewell and best wishes While working with Ethiopian a Commercial Airline Pilot position in all the future endeavors. AGS Warehouse Department during his tenure of 16 years at Receiving Agent dedicated to his commercial airlines where he has had assignments who is another asset of warehouse, Hazmat and the Stores Department. various managerial training. AGS is proud to have such a The Stores’ Team of professionals is caliber of individuals and freight complimented by William Nye who forwarders who render the last was a certified Hazmat Shipper for 12 professional touch to the already years and is currently doing an high quality products of AGS. At the GS’ slogan is “Our business outstanding job as our QA Assurance end of the stores process, these parts is to keep you flying…” It is Inspector. are professionally transported by our A long standing shipping agents, John not just a slogan, but a plan The managerial and quality S. Connor, Panalpina, Unishippers, translated into action by a group of assurance expertise of the Stores Transfreight International, lean and active professionals such Personnel is superimposed by Transgroup, etc. who are all in good as the warehouse team who Nabel Sadah who is the qualified standing with AGS constantly think “zero defect.” Shipping Agent rendering on-time with extensive This is the team that receives, services to our valued training for CFR 49 inspects, packs, ships, stores and customers. keeps custody of AGS and Shippers on Hazmat customers’ spare parts. and Shippers Can you imagine that Declaration as per AGS has shipped to over Heading this team is Ali Sadah, IATA regulation. 30 airlines in 2012 with Manager, Stores, who has a wealth virtually no rejections. of experience in Stores Delano Walters is Management accumulated the young www.agsusa.com Page 5

LAM Onsite Training t is to be recalled that expected of them and at the I we reported in the last same time, thanking AGS for issue that AGS provides, its continued support by free of charge, classroom conducting the training. Some and hands on training to of the participants also the nontechnical expressed their appreciation employees of its valued and emphasized how the customers, particularly in training could help them to do the technical department, their job better. purchasing, warehouse, We have now been accounting, etc. approached by several of our We are now happy to on the day of graduation including customers to conduct the report that in April, AGS conducted Mozambique Airport Handling Services training and have a plan put in place Basic Technical Training for one of personnel. to deliver this training to one or two our long standing customers, LAM of our African customers before the Mozambique Airlines. The subjects The two-week training became more end of the year. covered were aircraft systems interesting as they had airplanes on As a continuation of this program, including History of Aviation with the ground to physically demonstrate what AGS is also bringing the participants Theory of Flight, Basic Engines, was theoretically being taught in the to the US to finalize the training at Hydraulics, Pneumatics, Oil, Fuel, and class. AGS training center. Electrical Systems. The students were anxious to learn, It is AGS’ ongoing desire to Hailu Aga and Captain Amanuel participated well and the overwhelming support its valued customers Debella just returned from majority passed the tests. wherever they might have a need and after delivering such training. Certificates of Completion were awarded it is our pleasure to continue with

by LAM’s Chief Financial Officer, Dr. such undertakings. Initially six (6) employees were Jeremias Tchamo, who made a speech at scheduled to attend this training, but as the closing ceremony, laying out the the training progressed, more people importance of the training and what was joined culminating in a total of ten (10) Welcome to Our Guest House Conveniently located just 30 minutes We appreciate all those involved in from Washington, DC and three major the maintaining of the condo as well airports and 5 miles from AGS as Sena Services who did the recent Corporate Headquarters. This spacious extensive remodeling project. 2 bedrooms, 2 baths, fully equipped Kitchen and Wi-Fi access guesthouse Renovations are well underway at our has all the amenities of an upscale West Coast Guesthouse to allow for hotel but the “at home” feeling that is our guests to visit and stay in sunny suitable for the business traveler as California. well as a family coming for vacation. he Corporate Services Division is AGS takes great pleasure in making T very excited to announce that the The guesthouse also has convenient sure our corporate guests are made to AGS Corporate Guesthouse has recently shopping in the area as well as feel at home. We go the extra mile to undergone an upgrade. With fresh paint, restaurants, grocery store, parks, banks ensure our guests see and experience fixtures and furnishing, the guesthouse as well as an exercise gym and that special “AGS Difference.” provides its guests with a home away swimming pool and much more. from home. AGS offers its guests access to their Our guests, including airline executives Guest Services Driver to provide as well as our own field representatives, transportation. Additionally, domestic come to AGS for Corporate Meetings as assistance is provided including meal well as to spend time in the Nation’s preparation and housekeeping during Capital. their stay. www.agsusa.com Page 6 www.agsusa.com Page 7

Casual Fridays at AGS employees with incentives, or “perks.” Casual Fridays are fun. The Most ideas come with a price tag upper echelons have an attached, such as the employee opportunity to let their hair down appreciation lunch or paid birthdays off. and be relaxed and all employees have the opportunity to come to When all personnel show up at work in work as themselves. similar casual attire, it forms a sense of unity. With everyone shucking the high Is it any wonder more and more heels, suits and ties and coming together employers including our airlines he trend of allowing in casual wear there is a sense of customers are jumping on the T employees to “dress down” on camaraderie created that might not exist bandwagon and opting to Fridays is becoming very popular on the other days of the week. implement Casual Friday as an as more employers recognize the incentive for their workers. It benefits of implementing a casual In addition, during the warm weather, isn’t often that a good idea Friday in their place of business. employees enjoy “dressing down” as it is comes along that has so many The practice of going casual for a cooler and more comfortable. In years benefits attached and is truly day is one more perk for past, AGS used to only have free. employees. Some of the benefits of Casual Fridays during the summer implementing Casual Friday to the months. Because of the popularity, we workplace: Employers frequently have decided to carry on the look for ways to motivate their tradition year round. Healthy Eating s a follow up to last issue’s Subway: Better Bet – Teddy McDonald's: Better Bet – A article, “AGS Gears Up For a Healthier 2013”, which received rave Kassa’s Choice Denise Kendall’s Choice reviews, warranted us to reach out to Keep your personal calorie count The Honey Mustard Grilled some of our employees and ask them low with the 6" Black Forest Chicken Wrap pleases one’s palate what they enjoy having when eating Ham Sandwich or one of without plumping your waistline. out at lunch time. We asked them what Subway's many other 6-inch Each flour tortilla contains grilled are some of the food items they now sandwiches with 6 grams of fat or chicken, shredded cheese, and avoid and have found substitutes for less. The restaurant shines in lettuce for 250 calories, 8 g fat, 3.5 g that are just as satisfying to their taste low-calorie choices: roast chicken, saturated fat, and 650 mg buds but less costly to their waistlines. roast beef, club, turkey breast, sodium. Ranch or chipotle versions turkey breast and ham, veggie have just a few more calories. Add a Below are a few of the worst delight, or sweet onion chicken fruit and walnut salad; chock full of sandwiches and other food items that teriyaki. Top them with lots of apples, for 210 calories and a meal are packed with hidden calories versus veggies to keep them in the range under 500 calories. better choices at the same restaurants. of 230 - 380 calories. Before you order, glance at the Subway: Worst Bet McDonald's: Worst Bet calorie listing to be sure your choice The 6" Double Meatball Marinara The Crispy Chicken Club is a "best bet." And watch menu with Cheese sandwich is a fatty Sandwich is about what you items that come with a sandwich, choice at a restaurant better-known for would expect from a restaurant sides, giant drinks, fries, chips, and its healthy choices. This 6-inch sub commonly known for burgers and salads loaded with dressing that send weighs in at 860 calories, 42 g fat, 18 fries. Fried chicken, bacon, and the calories soaring. Better bets are g saturated fat, and 2,480 mg sodium. mayo push this to 620 calories, 29 non-calorie drinks, fat-free milk, g fat, 7 g saturated fat, and 1,200 water, and sides that contain fruits mg of sodium. and vegetables.

Employee Birthdays

January February May Amanuel Debella—Jan. 6 Dwight Uptgrow—Feb. 26 Delano Walters - May 2 Hailu Balcha—Jan. 19 Yem Maru - May 4 Hong Yu— Jan. 26 Marcia Palu - May 5

Yonas Alemayehu - May 5

March April Genet Tuttle - May 7 Yenory Orozco—Mar. 11 Ala Lahham —Apr. 21 Fitsum Tesfaye - May 9 Timothy Hall—Mar. 17 Nabel Sadah - May 11 Becky Maru—Mar. 29 Joel David - May 20 Leya Kassa—Mar. 29 Joseph Rzepka - May 26

AGS Flyer Committee

Publisher—Yem Maru Editor—Kathy Dean Creative Writer—Hailu Aga Creative Design—Yenory Orozco Photographer—Carla Hosby