A Guide to ICT and Online Safety How to keep safe online and where to find help when you need it. IT Services Support Hours

IT services information for students can be found on the college West Kent and Ashford Campuses: VLE (Moodle). Monday to Thursday 08:30 to 17:00 Friday 08:30 to 16:30 If you are experiencing any issues with our systems, there is a Hadlow Campus: status page that can be checked by visiting Monday to Thursday 08:45 to 17:00 http://itstatus.hadlowgroup.ac.uk Friday 08:45 to 16:30

This will show you details of any major issues we are currently experiencing or planned future maintenance. IT Support Offices Reporting Problems The IT Helpdesk staff are located at West Kent College and Hadlow College: TONBRIDGE CAMPUS The Learning Resource Centre (LRC) staff at your campus will be able to help you with basic support, including: password Brook Street, Tonbridge TN9 2PW resets, getting connected to the WiFi, guidance on how to use The IT office at Tonbridge is located on the 1st floor of Ash block in photocopiers/printers and software. They will refer you to the IT room T1-A09. department if needed. All problems with classroom computers should be reported to the Tutor in the first instance. They can then From reception ascend the nearby flight of stairs to the first floor raise a call with the helpdesk and this will be investigated by the and turn left. Walk across the mezzanine “student services area” IT technicians. to the double doors at the end. Use your ID card to open the door. Turn left down the next corridor and you will find the IT Services hatch on the left. Contact us

If you would like to contact someone in IT, you can phone, email HADLOW CAMPUS or visit us. Hadlow, Tonbridge TN11 0AL The IT office at Hadlow is located in Elgar building (across from For West Kent and reception) in room HE15. Ashford Campuses 01732 372326 For Hadlow Campus 01732 853505 From reception leave the building via the main entrance. Directly opposite you will see a building named “ELGAR”. Make your way By Email: along the path to the entrance of the building. The IT office All Campuses [email protected] is the first door on the left as you enter the building.

2 3 Important Websites Examples of passwords NOT to use: • Password Moodle • 12345678 Hadlow: https://moodle.hadlow.ac.uk We would also recommend not using anything that other people West Kent and Ashford: https://moodle.westkentandashford.ac.uk can easily find out such as your name or your birthday. A good strong password will use a mixture of uppercase, Webmail lowercase, numbers and characters such as @ or !. All campuses: http://webmail.hadlowgroup.ac.uk • Int3gr1ty! • S3cur1ty! Websites You could use two or more words together, try and pick words Ashford College: www.ashford.ac.uk that mean something to you and change a few of the letters for West Kent College: www.westkent.ac.uk characters or numbers. Hadlow College: www.hadlow.ac.uk

Password Security Finally Please remember that all staff are here to help you. If you have The login you are provided by the college is for your use only any issues with any IT equipment, please report them to your tutor and you are responsible for it during your studies while you are or contact IT directly for assistance. We all want to make your enrolled at the college. studies as productive and enjoyable as possible. Before you can log in to any computer within the Hadlow Group, you will see a page called the Hadlow Group Computer System – Terms of Use. This gives brief details on what the college can do with the data on our systems and who can have access in line with the General Data Protection Regulation (GDPR). By clicking on ‘OK’, you are accepting the terms and conditions of the Acceptable Use Policy and agreeing to abide by them.

It is important that you do not share your password with anyone as you will be responsible for any actions committed with your account. With this in mind, please make sure that your password is not easy to guess.

4 5 Throughout the handbook we’ve included tips on how to keep Social Networking, Dating and Online Gaming safe online and when using mobile devices. There is also a The way we communicate is constantly evolving with new technology. Most of section on online safety and contact numbers if you have us use computers, smartphones or tablets. We are aware of artificial intelligence any concerns. Further support can be found in the “Student and online communication. With access to a multitude of friending, dating and Safeguarding Information” handbook. professional networking, as well as online gaming sites – with apps, chat-rooms and instant messaging – you can communicate remotely one-to-one or with large groups of people at once. How sure can you be that you can trust what For more information about staying safe/reporting they are telling you? Can you really know someone if you have never met them 1 The internet is a abuse on the internet visit: www.thinkuknow.co.uk brilliant place to face-to-face? By sharing your personal details with complete strangers, you can connect with others, Here you will also find films, games, quizzes and advice make yourself vulnerable to some kind of abuse – be it financial or personal. Visit to be creative and to to help you to use the internet safely, responsibly and www.getsafeonline.org/social-networking/ positively: www.saferinternet.org.uk discover new things. Stay Safe!

2 Use the services provided to manage your digital footprints and think before Could this be YOU? you post. Content posted online can last forever and could be shared publicly Ali is 16. He is using the by anyone. internet in his bedroom when PROTECT YOUR ONLINE a message pops up on his screen: REPUTATION. ‘Hey I’m Max and I’m 17 years old. I’m looking for a friend in England. Click here to send me an email.

TOP TIPS X • Treat your password like • You don’t have to tell anyone your toothbrush, don’t your ASL (Age Sex Location) share it with anyone. • Be careful who you accept as a • Don’t just give out your friend/follower on social media, mobile number online, e.g. WhatsApp, Kik, Snapchat, someone could be trying Instagram, Facebook. to get your credit.

WHAT WOULD YOU DO? Ali knows that his email address is private. He doesn’t share it with strangers. He ignores the message on screen and clicks on the (x) in the top corner to close it down.

6 7 3 Could this be YOU? 5 Could this be YOU? Explore the web Make sure you know You are writing an essay about Martin Luther who you are talking but remember you King. You search the internet and find a site cannot believe that seems suitable. It lists some interesting to on the internet; you don’t have to talk to Felix is 17. He is using the everything that see facts but then starts to develop a racial tone. internet in his bedroom when a or read on someone if you don’t message pops up on his screen: the internet The internet is a fantastic place to find want to. ‘Hey I’m Justin and I’m 16 years out new information and interesting facts, KNOW YOUR FRIENDS. old. Can you send me some many of which could help with your college money...?’ assignments. The number of web pages is increasing every day and you too could have your own website up and running within minutes. The majority of websites that you visit Felix knows that his will contain correct and factual information. TOP TIPS X address is private. He doesn’t CHECK THE AUTHORITY • Make sure you know how to block OF A WEBSITE: instant messenger contacts share it with strangers. He However, there are other sites that may • By adjusting your account settings ignores the message on the present incorrect information in a factual way, only approved friends can contact you. screen and clicks on the (x) in including pro-anorexia and pro-injury groups. They will not be told you have blocked the top-right corner to close it Public Health England issued a report in 2015 them; you will just appear offline in Check to see your contacts list, so they cannot down. when it was last explaining how agencies can tackle the role contact you. updated and see if that the internet (specifically social media) can • You can always delete a contact if you don’t wish to talk to them anymore. authorship details play in encouraging suicidal behaviour. For are available example, pro-suicide sites did so in 2007-2010 when a large number of young people hung themselves in Bridgend, Wales. 6 Know where to find Check the URL to Could this be YOU? help: understand see if it is a .gov how to report to (government), For a while Sophie has been chatting online service providers .edu or .ac in secret with someone older than her. At 4 and use blocking (academic) Use trustworthy first he seemed really nice and appeared to website content and understand her better than her family. She and deleting tools. If remember to give knew it was silly, but she found it easy to something happens Check to see who the site is tell him lots of personal things, and she was that upsets you owned by. A service such as credit when using pleased to have an ‘older boyfriend’ online. online, it’s never too www.whois.net/ has a nice utility others’ work/ideas. But now he is sending her very personal late to tell someone. that does this. If you are unsure ACKNOWLEDGE and ‘explicit’ messages which make her about the security or authority REPORT ABUSE. YOUR SOURCES. feel uncomfortable and uneasy about the of a website you can ask our IT ‘relationship’. department to help you. Sophie doesn’t go online for a few days. She doesn’t talk to anyone: she’s too embarrassed to talk about this to anyone face to face. She remembers a group tutorial where she learnt about how to report online sexual abuse. She Just because a website says it is the truth, visits: www.ceop.police.uk and types all it doesn’t mean it is! If in doubt check it out! the details onto a report. She feels better for safesurfingkids.com/evaluating_browser_security.htm having told someone.

8 9 Could this be YOU? Be careful when you Could this be YOU? Pop-ups are very often triggered by 7 fill out forms or answer cookies or spyware already resident on machines, so don’t click on links or questions on the internet. download anything that you’re not sure Ahmed has received a Protect yourself from “A pop-up web page of. They can also be set to appear when surprise email saying: Cyber criminals who says you have “won a a page loads in your browser, and when “Your details have been safely may try to hack into your prize” or “your computer you exit a page multiple pop-ups can be received. Please confirm by clicking devices, which could put is infected with viruses”. triggered. on the link below. You could win you at risk of identity theft. Their practical purpose is intended a digital camera.” PROTECT YOUR IDENTITY. to carry useful information about the website you are visiting. However, the One of your friends sends you a message concept (like so many things) has been on Facebook recommending a web link entirely abused and pop-ups generally which asks you to download the latest carry advertising or pornography. As Using computers and similar devices to go you that a software or app is ready to Flash player. This is a virus which then more people are using pop-up blockers, online has made everyday activities such be updated. Don’t ignore this message. infects your computer and spreads on to the information the pop-up windows as shopping, banking, paying bills and The few minutes it takes to download your other Facebook friends! carry is not being viewed as often. keeping in touch fast and easy, anytime, and install the updates could save you anywhere. There are a number of risks a significant amount of time and trouble Make sure you have updated AntiVirus Software on your machine to keep it protected. associated with going online though – in the long run, reducing the risk of you For more information visit: https://kidshealth.org/parent/positive/family/net_safety.html some general and some specific to the falling victim to identity theft. respective activities that you carry out. Could this be YOU? You’ll often receive a prompt on your Visit: cyberaware.gov.uk 8 computer, smartphone or tablet to inform getsafeonline.org The Student Privacy Notice On the bus to college, Liam had his trousers will give you information pulled down and some other students videoed about your personal data the incident on their phones. The bus driver, TOP TIPS who knew about ‘happy slapping’ videos, With so many techniques for gathering email addresses, it’s unlikely you’ll ever be able to cut rights while at college, including video recordings witnessed the event, stopped the bus and called spam out altogether - but there are measures you can take to minimise the chances of spammers the college. The videos were not posted on a getting hold of your email address. and photographs. website. The students were disciplined, Liam was supported and other bullying incidents If a website asks for investigated. Only give your your email address, email address Try setting up read their terms of use VIDEOS & PHOTOS to people you a separate email and privacy policy so account to use when know and trust you know how they’ll • If you are taking shopping online pictures of your use it or registering with TOP TIPS • Be careful about when you friends think before websites or forums • Report this to someone – a teacher, have your webcam on – do you send them parent or another responsible adult. so only when you know the anywhere. Get your friends’ permission Keep an eye Don’t advertise your • If this is bullying it is a crime, please person you are “speaking to”. Screenshots/videos before before sending out for a check email address by posting it on see scenario 9. pictures to someone box which lets your personal site, forums or can be used by anyone • If it is an adult who is taking pictures and once they are on the else or posting them chat rooms – spammers are you opt-out of Never respond to a or videoing you tell the police. internet they are difficult to on the internet constantly trawling the internet on future marketing spam email, as this will remove. messages the lookout for let spammers know exactly that you’re there – delete it immediately instead For more information please go to: thinkuknow.co.uk/ or childnet.com The BBC has programmes online about the “Dos and Don’ts of Social Media. 10 11 college. Kerry likes multi-snaps and 9 wants Becky to share personal stuff with She kept talking to me about Don’t give in to her. She lives too far away for them to body image and wanted me to meet up, but Becky doesn’t mind because pressure: if you lose send her some naked photos, meeting would make her nervous anyway. your inhibitions you’ve so I sent her a couple but I felt lost control and once uncomfortable. When I started you’ve pressed send I really like sites and apps like saying “no” she got angry and you can’t take it back. Snapchat, Instagram, WhatsApp threatened to post the photos and Facebook because I can she had on Instagram! I was easily add friends and follow scared because I didn’t want my people without ever having parents to find out. to meet them. I always accept friend requests because I like Could this be YOU? ONLINE GROOMING seeing the number of friends I some of the other have growing. It makes me feel Becky enjoys her course at college but she Becky had so hoped that things would girls Becky follows and feels very low and lonely. It seems like all be different at college. She thought that popular online. has posted the photos on of the other students were able to make she would have more in common with Instagram with her name on them. new friends very quickly, but Becky finds the other students, but a month after socialising difficult as she is extremely shy. starting on her course she still feels like an Becky starts receiving outsider. Becky can hear people talking loads of messages from people She has previously experienced bullying. and laughing, having lots of fun together. who have seen her photos and most of A couple of years ago her best friend, Sally She worries that they must think she is them are really nasty. Some people tell moved away with her family to France. “weird”. She never tries to join them. She Kerry says it would really help her to know her she is ugly and others call her a slut. Becky found it very hard to make any always sits by herself at lunch break. She what Becky looks like naked. She asks She starts to believe what they are saying new friends at school after that. Some is anxious about trying to get involved in Becky to send her a photo without her top about her. Kerry’s friends start sending of her classmates really upset her, by college activities because all of the other on and, although it feels a bit weird, Becky messages telling Becky to do things for laughing at her and telling her that she was students seem to know each other well just does so without thinking about it too them or else they will share her photos a “loser” and a “weirdo”. Other students already. much. Kerry asks Becky to send her more with other people. One of them tells her then stopped wanting to sit next to her in pictures like this. She really wants photos to pick up a package from a shop in town lessons and no one ever invited her to Making new friends online is just so much of Becky’s legs and hips. Becky asks and to follow instructions. Becky feels very socialise with them outside of school. Sally easier than talking to people face-to-face. her why and Kerry says it’s because she scared now. is still in touch with Becky via Snapchat but Becky really likes Instagram and Snapchat struggles with body image. less often as she is busy with new friends because she can follow and message now. lots of new people without having to meet Kerry gets angry when Becky says she I was very upset when I received them. She uses Facebook too. None of doesn’t want to send her any more photos. nasty messages about my her profiles are private, so anyone can see Kerry tells Becky that she obviously isn’t photos, but I was even more I feel like an outsider at college. her pictures, posts and contact details like a good friend after all if she won’t help upset and scared when people They call it social anxiety. I her phone number and email address. her. Kerry threatens to post the two naked photos she has of Becky on Instagram. started threatening me, asking find it very hard to make new me to do things for them if I Becky has been messaging a girl called Becky feels very stressed that she has friends and struggle socialising done something wrong and is worried wanted to avoid them sharing especially in large groups. Kerry for a few weeks. Kerry found Becky on Facebook first. They message each that her parents are going to find out. She my photos with more people. other every day now on Snapchat, sharing doesn’t hear anything from Kerry for a lots of photos. Some of Kerry’s friends couple of days and starts to think maybe have also followed Becky and sent her she has just ended their friendship, but friend requests. Kerry has even befriended then she sees that Kerry has followed a couple of other students from the same 12 13 Becky decides to tell her Mum. Could this be YOU? Although Mum is a bit upset, she tells 11 Find out more about online I am much more careful now Becky that she has done the right thing. abuse and harassment, what it about what information I share Mum calls the police for advice and is, and what you can do to stop Carla and Stacey used to be really online. I keep my contact details good friends but recently after they ask Becky to tell them exactly what it. It is important that we work private. I don’t show my phone an argument they have not been happened. They establish how Kerry got together to stop discrimination, Becky’s contact details and find out that number online any more. I am speaking to each other. Carla has challenge abusive behaviour Kerry has been doing the same thing to more assertive and I’ve learnt started to receive lots of nasty online, and provide support to lots of other young people. She shares to say ‘no’ to people. I am also text messages saying some very those affected. hurtful and nasty things and she their photos with other men and women starting to make friends at who then try to intimidate the young believes that Stacey has sent all the college and have joined in with people to do things for them, including messages. Carla confronts Stacey distributing drugs. some activities through Student and they get into an argument Support. and Carla becomes very upset. Becky has now read the college’s online ONLINE ABUSE Unbeknown to Carla some of safety booklet and is aware that there Stacey’s friends video her being is a lot of information available online, What to do if it is upset and upload it to a website. A including the social media sites and apps: happening to you: link to the website is sent to Carla and when she clicks onto it, she getsafeonline.org/social-networking/ Cyber bullying is when one person or a sees it is a website with the video of snap.com/en-GB/safety/safety-center/ group of people aim to threaten, tease or her being upset after the argument facebook.com/safety embarrass someone else by using a mobile and a vote for who thinks Carla is a phone, the internet or other technologies. loser. Please remember that professionals and parents take issues of cyber bullying Carla is very upset about the seriously and if it is happening to you incident and at first does not tell ONLINE DATING there are a number of things you can do to anyone but eventually she tells prevent it. Remember if you see it happening her mum. Her parents make an to someone else then you must report it appointment with the college, who because if you laugh at it YOU are part of it! take the issue really seriously and ask for a copy of all the text 10 Online dating is now a part of messages and the e-mails. With everyday life for millions of people. Never disclose private Carla’s permission a referral is It is the largest single way in which TOP TIPS made to the police by the college information on online relationships start in the UK today. 1. Block the bully as the case is clearly harassment Take every precaution that profiles dating sites. Be very 2. DON’T retaliate or reply and the police take over the you are looking at are genuine. careful about how and 3. Save the evidence investigation. (this is really important!!) when you meet people in Never be tempted to send or transfer 4. Make sure you tell someone person. money to people you meet online, however unfortunate their story.

There are a number of useful websites, which have information and tips for dealing with cyber bullying, and these can be found at: digizen.org/cyberbullying/film.aspx (A film showing the issue of cyber bullying) childline.org.uk/Info/OnlineSafety/Pages/CyberBullying.aspx report-it.org.uk Visit: getsafeonline.org/protecting-yourself/online-dating/ stoponlineabuse.org.uk onlinedatingassociation.org.uk/ If anyone needs to talk about this they can contact the police or another relevant organisation listed in this guide. 14 15 Could this be YOU? 12 We are ALL responsible 13 When Abbas accepts Kelly from RESPECT THE for treating everyone online his maths class as a friend on LAW: Take the Test: with respect. You should not Facebook, he finds that Kelly has use reliable use behaviour or language written some stuff about someone accidentaloutlaw. else in the class that isn’t very nice. services and know knowthenet.org.uk that would be offensive or Abbas isn’t sure what to do - it looks how to legally upsetting to like it’s meant to be a joke but it makes him feel uncomfortable to access the music, somebody else look at it and say nothing. film and TV you want. Abbas thought about whether or not to tell the person it was written about, but decided it might just stir up trouble. Instead he spoke to Kelly the next day (he didn’t want to text RESPECT FOR OTHERS in case he got misunderstood). He There are many ways to download told Kelly that he wanted her as a almost anything from the internet, What to do if it is friend but didn’t like the things she however, not every way is legal. was saying even if it was meant as You can find free downloads via legal happening to you: a joke. channels.

Abbas did the right thing. It is true It ended up with a group of them Visit: that things you post on Facebook or talking about how once you put beebom.com/legal-and-free-music- anywhere else could end up being seen things on the internet you never download-websites/ by all sorts of other people. know who else might see them, and makeuseof.com/tag/best-free-movie- how they might upset someone or streaming-sites/ Putting things on the internet is a bit make other people think you were like saying things in public - and what mean or prejudiced. Their maths you say in public is different to what you teacher even joined in and said he might say in private between a couple was glad there was no internet when of friends. he was their age – everyone has to The risks of illegal be much more careful nowadays. It is up to us to do our best to make downloading sure the internet is a friendly and welcoming space we can all use and The ability to download music and enjoy - and do something about those films on demand and share information people who spoil it. is a great benefit of the internet, but bear in mind that the film and music industries monitor the internet for people downloading illegally.

You also risk downloading viruses or spyware at the same time. Consider what you download from emails and pop-ups, or through sharing files, as well as USB drives and If you are worried about something happening online connected devices. Where to either to you or to a friend then it is really important to talk to someone about it. You could talk to your parents, Watch out for bloatware, trojans, malware and worms. If downloaded, these can do get help your Personal Tutor or a member of Student Support anything from taking control of your computer to slowing your device down. Services. Help and support will be there, you just need to take the first step and talk to someone.

16 17 Useful Websites and Contacts Online Safety Tips ceop.police.uk bullying.co.uk There is more information about online safety in the thinkuknow.co.uk ChildLine 0800 1111 ‘Student Safeguarding Information’ handbook. Treat people that you only meet on the Many chain emails or emails with Hadlow Group Safeguarding Team internet as strangers. warnings about viruses are hoaxes and you should always check that they are Never give out personal information about genuine before sending them on to other Stephen Liffen Group Head of ICT yourself, family or friends. This includes people. Catherine Curtis Group Data Protection Officer your full name, address, telephone or mobile number. Never accept people that you do not know Beverley Cleves Group Vice Principal Student Support as friends or follow requests. Services (Senior DSL) Do not give out information about where you study and the activities you are Never send photos of yourself to people Karen Richardson Group Head Additional Learning involved in as other people may be able you do not know. Support (DSL) to build up a picture about your life, when Deborah Stanton Group Head Student Support (DSL) you will be at certain places and what you If someone asks you to undress online like doing. or send naked or provocative photos of Sharon Lowen Residential Manager (DSL) yourself, say no. You never know where Do not use provocative usernames. This these will go to or how these will be used. may attract unwanted attention and you Hadlow - Designated Safeguarding Leads (DSL) may be harassed as a result of this. Your online activity should never cause harm or offence to others. Show respect Angie Ford James Cluskey Doug Carr Always tell an adult about the people you and take responsibility for your online Janet Foster Christine Gamble Helen Hook are chatting with and never meet them behaviour. unless you have told your parents/carers/ Amber Bridges Kirsten Gower Lorraine Forrest guardians and are accompanied by an If you or someone you know is being Liz Read (DSL Adult Protection) adult. bullied or abused online report this to someone immediately. There are plenty Not everyone you meet online are who of help lines and staff who will help and All members of student support can help with safeguarding concerns. they say they are. Use common sense support you. We will stomp out online when chatting. bullying together.

West Kent and Ashford - Designated Safeguarding Leads (DSL) Always check the website’s privacy There are laws associated with using statement before filling out forms online the internet, so be responsible and keep Karen Johnson Emma Shrimpton Clare Carruthers as many companies ask for personal within the legal requirements. Emma Mernagh Jane Muir Jo Capon information to use for marketing or other commercial purposes. The privacy Do not download music, films and games Kirsten Gower Lorraine Forrest statement will explain what they will do illegally. Pay as required. with your personal information. When using sites that require an email Never open emails from someone you do address, use a different one to your Student Support Services not know. Be aware that emails from total personal email address to avoid receiving [email protected] [email protected] strangers may contain viruses that corrupt loads of unwanted email. your computer. They may also contain [email protected] [email protected] rude or upsetting content. [email protected] [email protected] Keeping Children Safe in Education 2018: there is a recognition that most young people [email protected] are using data on their phones on the 3G or the 4G network. We have a policy about students accessing the internet whilst they’re at college. 18 19 Hadlow College Tonbridge, Kent TN11 0AL 08085 551434 01732 850551 hadlow.ac.uk

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