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A Guide to ICT and Online Safety How to Keep Safe Online and Where to Find Help When You Need It

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A Guide to ICT and Online Safety How to Keep Safe Online and Where to Find Help When You Need It A Guide to ICT and Online Safety How to keep safe online and where to find help when you need it. IT Services Support Hours IT services information for students can be found on the college West Kent and Ashford Campuses: VLE (Moodle). Monday to Thursday 08:30 to 17:00 Friday 08:30 to 16:30 If you are experiencing any issues with our systems, there is a Hadlow Campus: status page that can be checked by visiting Monday to Thursday 08:45 to 17:00 http://itstatus.hadlowgroup.ac.uk Friday 08:45 to 16:30 This will show you details of any major issues we are currently experiencing or planned future maintenance. IT Support Offices Reporting Problems The IT Helpdesk staff are located at West Kent College and Hadlow College: TONBRIDGE CAMPUS The Learning Resource Centre (LRC) staff at your campus will be able to help you with basic support, including: password Brook Street, Tonbridge TN9 2PW resets, getting connected to the WiFi, guidance on how to use The IT office at Tonbridge is located on the 1st floor of Ash block in photocopiers/printers and software. They will refer you to the IT room T1-A09. department if needed. All problems with classroom computers should be reported to the Tutor in the first instance. They can then From reception ascend the nearby flight of stairs to the first floor raise a call with the helpdesk and this will be investigated by the and turn left. Walk across the mezzanine “student services area” IT technicians. to the double doors at the end. Use your ID card to open the door. Turn left down the next corridor and you will find the IT Services hatch on the left. Contact us If you would like to contact someone in IT, you can phone, email HADLOW CAMPUS or visit us. Hadlow, Tonbridge TN11 0AL The IT office at Hadlow is located in Elgar building (across from For West Kent and reception) in room HE15. Ashford Campuses 01732 372326 For Hadlow Campus 01732 853505 From reception leave the building via the main entrance. Directly opposite you will see a building named “ELGAR”. Make your way By Email: along the path to the entrance of the building. The IT office All Campuses [email protected] is the first door on the left as you enter the building. 2 3 Important Websites Examples of passwords NOT to use: • Password Moodle • 12345678 Hadlow: https://moodle.hadlow.ac.uk We would also recommend not using anything that other people West Kent and Ashford: https://moodle.westkentandashford.ac.uk can easily find out such as your name or your birthday. A good strong password will use a mixture of uppercase, Webmail lowercase, numbers and characters such as @ or !. All campuses: http://webmail.hadlowgroup.ac.uk • Int3gr1ty! • S3cur1ty! Websites You could use two or more words together, try and pick words Ashford College: www.ashford.ac.uk that mean something to you and change a few of the letters for West Kent College: www.westkent.ac.uk characters or numbers. Hadlow College: www.hadlow.ac.uk Password Security Finally Please remember that all staff are here to help you. If you have The login you are provided by the college is for your use only any issues with any IT equipment, please report them to your tutor and you are responsible for it during your studies while you are or contact IT directly for assistance. We all want to make your enrolled at the college. studies as productive and enjoyable as possible. Before you can log in to any computer within the Hadlow Group, you will see a page called the Hadlow Group Computer System – Terms of Use. This gives brief details on what the college can do with the data on our systems and who can have access in line with the General Data Protection Regulation (GDPR). By clicking on ‘OK’, you are accepting the terms and conditions of the Acceptable Use Policy and agreeing to abide by them. It is important that you do not share your password with anyone as you will be responsible for any actions committed with your account. With this in mind, please make sure that your password is not easy to guess. 4 5 Throughout the handbook we’ve included tips on how to keep Social Networking, Dating and Online Gaming safe online and when using mobile devices. There is also a The way we communicate is constantly evolving with new technology. Most of section on online safety and contact numbers if you have us use computers, smartphones or tablets. We are aware of artificial intelligence any concerns. Further support can be found in the “Student and online communication. With access to a multitude of friending, dating and Safeguarding Information” handbook. professional networking, as well as online gaming sites – with apps, chat-rooms and instant messaging – you can communicate remotely one-to-one or with large groups of people at once. How sure can you be that you can trust what For more information about staying safe/reporting they are telling you? Can you really know someone if you have never met them 1 The internet is a abuse on the internet visit: www.thinkuknow.co.uk brilliant place to face-to-face? By sharing your personal details with complete strangers, you can connect with others, Here you will also find films, games, quizzes and advice make yourself vulnerable to some kind of abuse – be it financial or personal. Visit to be creative and to to help you to use the internet safely, responsibly and www.getsafeonline.org/social-networking/ positively: www.saferinternet.org.uk discover new things. Stay Safe! 2 Use the services provided to manage your digital footprints and think before Could this be YOU? you post. Content posted online can last forever and could be shared publicly Ali is 16. He is using the by anyone. internet in his bedroom when PROTECT YOUR ONLINE a message pops up on his screen: REPUTATION. ‘Hey I’m Max and I’m 17 years old. I’m looking for a friend in England. Click here to send me an email. TOP TIPS X • Treat your password like • You don’t have to tell anyone your toothbrush, don’t your ASL (Age Sex Location) share it with anyone. • Be careful who you accept as a • Don’t just give out your friend/follower on social media, mobile number online, e.g. WhatsApp, Kik, Snapchat, someone could be trying Instagram, Facebook. to get your credit. WHAT WOULD YOU DO? Ali knows that his email address is private. He doesn’t share it with strangers. He ignores the message on screen and clicks on the (x) in the top corner to close it down. 6 7 3 Could this be YOU? 5 Could this be YOU? Explore the web Make sure you know You are writing an essay about Martin Luther who you are talking but remember you King. You search the internet and find a site cannot believe that seems suitable. It lists some interesting to on the internet; you don’t have to talk to Felix is 17. He is using the everything that see facts but then starts to develop a racial tone. internet in his bedroom when a or read on someone if you don’t message pops up on his screen: the internet The internet is a fantastic place to find want to. ‘Hey I’m Justin and I’m 16 years out new information and interesting facts, KNOW YOUR FRIENDS. old. Can you send me some many of which could help with your college money...?’ assignments. The number of web pages is increasing every day and you too could have your own website up and running within minutes. The majority of websites that you visit Felix knows that his will contain correct and factual information. TOP TIPS X address is private. He doesn’t CHECK THE AUTHORITY • Make sure you know how to block OF A WEBSITE: instant messenger contacts share it with strangers. He However, there are other sites that may • By adjusting your account settings ignores the message on the present incorrect information in a factual way, only approved friends can contact you. screen and clicks on the (x) in including pro-anorexia and pro-injury groups. They will not be told you have blocked the top-right corner to close it Public Health England issued a report in 2015 them; you will just appear offline in Check to see your contacts list, so they cannot down. when it was last explaining how agencies can tackle the role contact you. updated and see if that the internet (specifically social media) can • You can always delete a contact if you don’t wish to talk to them anymore. authorship details play in encouraging suicidal behaviour. For are available example, pro-suicide sites did so in 2007-2010 when a large number of young people hung themselves in Bridgend, Wales. 6 Know where to find Check the URL to Could this be YOU? help: understand see if it is a .gov how to report to (government), For a while Sophie has been chatting online service providers .edu or .ac in secret with someone older than her. At 4 and use blocking (academic) Use trustworthy first he seemed really nice and appeared to website content and understand her better than her family. She and deleting tools. If remember to give knew it was silly, but she found it easy to something happens Check to see who the site is tell him lots of personal things, and she was that upsets you owned by.
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