Corporate Social Responsibility Report 2017
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CORPORATE SOCIAL RESPONSIBILITY REPORT 2017 Beijing Capital International Airport Co., Ltd. CONTECONTENTSNTS About the Report 02 Message from the Chairman 04 Figures in 2017 06 Prosperity in a New Era 08 The guideline of the 19th CPC National Con- gress leads national gateway’s development 10 towards a new stage 01 Building an International Hub Connecting 12 the World 02 Gathering Strength to Build a Safe Airport 20 03 Building a Green Airport with Perseverance 30 04 Building a Smart Airport through Innovation 40 05 Providing Sincere Service to Build a Hu- 48 man-oriented Airport About Us Company Profile 60 Corporate Governance 61 Responsibility Management 63 Honors 65 Outlook 66 Key Performance Indicators 68 HK-ESG Index 69 Reader Feedback 72 Corporate Social Responsibility Report 2017 CORPORATE SOCIAL 02 Beijing Capital International Airport Co., Ltd. 2017 RESPONSIBILITY REPORT 03 About the Report This report reflects Beijing Capital International Airport Co., Ltd. (BCIA)'s practice and performance in fulfill- ing its social responsibility in 2017. We hope to present, via this report, BCIA's ideas and practices in terms of corporate social responsibility, and in the meanwhile, communicate with stakeholders in an honest and trans- Data Sources Reference parent way to promote sustainable development of BCIA. The financial data of this report was extracted from For the convenience of indication and reading, the the audited BCIA Annual Report. Other data comes “Beijing Capital International Airport Co., Ltd.” in from formal internal documents and statistics of this report is also referred to as “We”, “the Com- BCIA. pany” or “the Capital Airport”. “Capital Airports Group” in the report refers to Capital Airports Holding Company and all companies under its full Reporting Period Scope of Report control or whose shares are held by it. The reporting period spans the calendar year from The main body of the report is Beijing Capital Inter- January 1, 2017 to December 31, 2017, and also national Airport Co., Ltd., including all the manage- includes contents and data that predates the stated ment and supporting departments of the company. reporting period. Access to this Report You can download the electronic version of the report from our website: Report Compilation Reporting Release http://www.bcia.com.cn/investor/csr.shtml Principles Cycle If you need the paper version or have any suggestions, please contact us. This report has been prepared in accordance with This is an annual report, and is the 7th consecutive Address: Siwei Road, Capital Airport, Beijing, China the requirements of Hong Kong Stock Exchange’s CSR report published by BCIA. Zip code: 100621 Environmental, Social and Governance Reporting Email: [email protected] Guidance (HK-ESG), the Global Reporting Initia- tive (GRI) Sustainability Reporting Guidelines (G4), UN Sustainable Development Goals, GB/T 36001 Guidance on Social Responsibility Reporting, and ISO26000 Guidance on Social Responsibility issued by International Organization for Standardization. Corporate Social Responsibility Report 2017 CORPORATE SOCIAL 04 Beijing Capital International Airport Co., Ltd. 2017 RESPONSIBILITY REPORT 05 Message from the Chairman In 2017, the 19th National Congress of the Communist Party First, providing “four services” of China was held successfully, initiating a new era for national To serve national strategies, we need to serve the integrated development, rejuvenation and the wellbeing of people. On development of the Beijing-Tianjin-Hebei Region and the mis- Upholding Our Mission and Striving February 23, 2017, President Xi Jinping inspected Beijing New sion to build a transportation and civil aviation powerhouse, and Airport and made significant remarks. Since the foundation of to Set Four Airport Benchmarks to implement President Xi Jinping’s important instruction that new China, it is the first time that the top leader of the party Beijing New Airport shall be a new source of driving power for and the state inspected an airport under construction, and also national development. To serve local development, we need is a grand and joyful event to be listed in China's civil aviation to construct and operate member airports well, fully realize the history forever. During President Xi’s visit, he emphasized that airports’ integrated functions as public infrastructure, and meet Beijing New Airport, as a new power source for national devel- General Manager of Capital Airport Holding Company the needs of local economic and social development. To serve opment, should be built into a “quality project, sample project, passengers, we need to practice the idea of development for Chairman of Beijing Capital International Airport Co., Ltd safety project and integrity project”. President Xi specifically people, uphold the bottom line of sincere service, take people proposed three concerns, i.e. how to manage and operate Bei- as foremost, and provide passengers with safe, convenient and jing New Airport, how to coordinate the two airports in Beijing, comfortable public service. To serve airlines, we need to trans- Liu Xuesong and how to develop airports in the Beijing-Tianjin-Hebei Region form our mindset, upgrade management into service, and pro- into a world-class airport cluster. vide better service to airlines and all the resident organizations, Throughout the year, we upheld our mission and fulfilled our so as to better satisfy passengers’ needs. social responsibilities. We have made unremitting efforts in con- Second, implementing “three strategies” solidating foundation for safety and service, ensuring flight on- time performance, building hub airport and promoting science We need to further coordinate the dual task of the new airport’s and technological innovations, and gained positive results and construction and operation preparation. In particular, we need to built up a responsible corporate image. In 2017, BCIA served complete the main construction project of the new airport, form 95.79 million passengers, providing them with safe and smooth, the top design of management, push forward the establishment convenient and highly efficient, considerate and pleasant travel of the new airport’s management company, and guarantee the experience; we handled 2.03 million tons of cargo and airmail implementation of the aforementioned preparation work. We and 597,000 aircraft movements; our net profit was 46% higher need to further speed up the implementation of “dual-hub strat- year on year, making a new record; and the international passen- egy”. Our priorities include completing the research on the over- Third, striving to set four airport benchmarks Fourth, building a world-class airport group ger throughput and percentage were continuously increased, all strategic planning of dual hub; streamlining the non-interna- reaching the highest level during the most recent decade. BCIA tional hub function of BCIA, pushing airlines to adjust domestic In order to build a safe airport, we adhere to the principle of A world-class airport group should feature world-class safety was scored 4.98 in ACI’s (Airports Council International) Airport slots to international ones, and rationally streamlining regional “safety first”. We need to deepen the long-term mechanism management, world-class service quality, world-class social Service Quality (ASQ) survey in 2017 and has won the ACI’s Best flights; planning Beijing New Airport’s hub development, accel- of “no tolerance of hidden safety hazards”, consolidate the effects, and world-class operational benefits. It is the key to Airport Awards 10 years in a row. erating the design to optimize international traffic rights’ use, achievements of building “three foundations”, formulate the promote the cause of building China into a civil aviation pow- air routes, and slots, and ensuring the orderly transfer of flights guideline on the building of safe airport, improve flight punctual- erhouse. Building “four airports” are the core targets of world- At present, BCIA is facing vast and unprecedented opportunities during the transition period. We need to further coordinate the ity rate and successfully accomplish all major transportation sup- class airport group. Innovation capability and international for development. These include a new historic juncture in Chi- mutual development of airport cluster and various industries. port tasks. In order to build a green airport, we stick to the idea competitiveness are basic requirements of world-class airport na’s development, new responsibilities brought by the new era, Moreover, we need to improve the implementation plan for of sustainable development. We need to improve the guideline groups. In next phase, we will deepen reform in all respects to new requirements for building the country into a civil aviation coordinated development of the Beijing-Tianjin-Hebei airport on the building of green airport, formulate green airport indica- gain driving power, conduct benchmarking research on “world- powerhouse, new opportunities brought by the coordinated cluster, establish work mechanism for coordinated operation, tor system-subdivide the green concept and implement it in the class airport groups”, implement relevant indicators and nor- development of civil aviation in the Beijing-Tianjin-Hebei Region, and build joint marketing platform to promote aviation market; whole chain of airport construction, operation and management. malize management, and find the gap so as to benchmark and and new driving power created by the