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2013 King County Metro Transit Title VI Program Report

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2013 King County Metro Transit Title VI Program Report 2013 King County Metro Transit Title VI Program Report 2011-2013 Report to the Federal Transit Administration in Accordance with FTA Circular 4702.1B, Title VI Program Guidelines for Federal Transit Administration Recipients October 1, 2013 Revised August 20, 2013 Department of Transportation Metro Transit Division Strategic Planning and Analysis 201 S Jackson St Seattle, WA 98104 Contact: Chris O’Claire, [email protected] Alternative Formats Available 206-263-5277 TTY Relay: 711 Revised August 20, 2013 2013 KING COUNTY METRO TRANSIT TITLE VI PROGRAM REPORT Contents Introduction ................................................................................................................... 1 SECTION I: General Reporting Requirements ............................................................ 5 Title VI Notice to the Public .......................................................................................................................5 Title VI Complaint Procedures and Form ..................................................................................................6 Title VI Investigations, Complaints, and Lawsuits .....................................................................................6 Public Participation Plan............................................................................................................................7 Membership of Committees ....................................................................................................................18 Language Assistance Plan......................................................................................................................19 Monitoring Subrecipient Compliance with Title VI...................................................................................20 Review of Facilities Constructed .............................................................................................................21 Documentation of Governing Body Review and Approval of Title VI Program.......................................21 SECTION II: Requirements of Transit Providers....................................................... 22 Service Standards and Service Policies..................................................................................................22 Vehicle Load ........................................................................................................................................23 Vehicle Headways ...............................................................................................................................25 On-Time Performance .........................................................................................................................27 Service Availability...............................................................................................................................30 Vehicle Assignment .............................................................................................................................31 Distribution of Transit Amenities..........................................................................................................32 Demographics and Service Profile Maps and Charts .............................................................................34 Demographic Ridership and Travel Patterns Collected by Surveys .......................................................39 Public Engagement Process for Setting the Major Service Change Policy ............................................40 Service and Fare Equity Analyses ..........................................................................................................41 APPENDICES..........................................................................................................A-001 A. Title VI Updates to Metro’s Strategic Plan and Service Guidelines ............................................... A-003 B. Title VI Instructions and Complaint Form ....................................................................................... A-007 C. Metro’s Language Assistance Plan ................................................................................................ A-015 D. Subrecipients of Federal Funding................................................................................................... A-043 E. NEPA Letters for Burien Transit Center and Kirkland Transit Oriented Development Project....... A-047 F. Service Standards and Service Policies......................................................................................... A-055 G. Service and Fare Equity Analyses G-1 June 2012 Service Reinvestments: Title VI Analysis ........................................................... A-095 G-2 Fall 2012 Service Change Title VI Evaluation (includes RapidRide C and D) ..................... A-107 i Revised August 20, 2013 2013 KING COUNTY METRO TRANSIT TITLE VI PROGRAM REPORT G-3 Fall 2013 Service Change: Title VI Service Equity Analysis ................................................ A-145 G-4 RapidRide A Line: Title VI Environmental Justice Analysis, December 2010...................... A-175 G-5 RapidRide B Line Restructure: Title VI Analysis, Spring 2011............................................. A-183 G-6 Ride Free Area Closure – Title VI Evaluation....................................................................... A-193 G-7 Report on Rates of Fare for the Transit Program 2011 Report ............................................ A-209 H. Social Service Agencies Receiving Human Service Tickets in 2012............................................. A-233 I. Documentation of Council Action ................................................................................................... A-239 ii Revised August 20, 2013 2013 KING COUNTY METRO TRANSIT TITLE VI PROGRAM REPORT Introduction King County Metro Transit (Metro) prepared this report on our Title VI program to comply with requirements of the Federal Transit Administration, or FTA. The FTA requires that transit agencies receiving federal funds submit a Title VI program every three years. This report covers August 2010 through August 2013. The FTA’s authority to require this program stems from the Civil Rights Act of 1964 and subsequent regulations. As stated in circular FTA C 4702.1B, which provides guidance and instructions for complying with Title VI regulations, the purposes of the Title VI program are: a. Ensure that the level and quality of public transportation service is provided in a nondiscriminatory manner; b. Promote full and fair participation in public transportation decision-making without regard to race, color, or national origin; c. Ensure meaningful access to transit-related programs and activities by persons with limited English proficiency. Circular FTA C 4702.1B includes a checklist of items that are to be included in the Title VI program. In general, this report is organized in the order of that checklist. Metro has submitted its Title VI program to the FTA every three years, as required. Approval by the governing entity responsible for policy decisions is a new FTA requirement, included in the October 2012 update of the circular. It is pursuant to this new requirement that Metro is submitting the program to the King County Council for approval. Equity and Social Justice in Foundational Plans and Policies Metro and its parent government body, King County, have a deep and long-standing commitment to the principles embodied in Title VI of the Civil Rights Act of 1964. This commitment has been newly expressed and expanded in County plans and policies adopted over the past five years. As affirmed in the foundational documents described below, Metro is committed not only to nondiscrimination but also to actively promoting equity and social justice in all the services we provide. Equity and Social Justice Initiative In 2008, King County launched the Equity and Social Justice Initiative. Its purpose was to examine the causes of racial disparities and inequities and to create conditions for all individuals and communities to reach their full potential. A report issued by the County showed the close relationship between factors of where people live, the color of their skin, how much money they have and their access to education, health care, and economic opportunities. A person’s opportunities in turn have an impact on health, income, quality of life and even life expectancy. The initiative worked to identify the roots of inequities and move toward solutions. King County Strategic Plan Building on the Equity and Social Justice Initiative, the County included “fair and just” as a core principle in the King County Strategic Plan 2010-2014, adopted in July 2010. This principle is reflected in objectives and strategies pertaining to Metro, including “Meet the transportation needs of low-income and other underserved populations” and “Ensure that communication, outreach and engagement efforts reach all residents, particularly communities that have been historically underrepresented.” 1 Revised August 20, 2013 2013 KING COUNTY METRO TRANSIT TITLE VI PROGRAM REPORT King County Ordinance 16948, adopted in October 2010, stated that through adoption of the strategic plan, the County transformed its work on equity and social justice from an initiative into an integrated effort that applies the “fair and just” principle intentionally in all the County does, to achieve equitable opportunities for all people and communities. This ordinance also defines determinants
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