WE C R E A T E C OMFORT... TAV Operation Services transforms the time spent during your travels to privilege with their experience and know-how. INDEX
TAV Operation Services
TAV “primeclass”
TAV “primeclass” Lounge Card
TAV “primeclass” Lounge Card Access
“primeclass” Happy Hours Compilation
TAV Passport
TAV Passport Plus
TAV Passport Edition
TAV Tourism
TAVPORT.com
Airporteasy.com
Commercial Affairs
Find The Finder TAV Operation Services
Managing the non-aviation revenues for TAV Airports Holding, TAV Operation Services is also responsible for the allocation of commercial zones, leasing of advertisement and promotional areas at the airports operated by TAV, TAV “primeclass” Meet & Assist Services, Lounge operations, TAV Tourism Travel Agency, “TAVPORT.COM” Travel Portal, “TAV Passport” Card Membership Program, “primeclass” Lounge Card, Airporteasy.com Services.
TAV Operation Services offers numerous services creating added value through a customer-oriented approach at the airports. In addition, the company materializes innovative projects through its advance technology and sound infrastructure. The region that TAV Operation Services operates and bases its business development mentality on a global perspective covers a large geographical area. Offering prestigious services to passengers at Istanbul Ataturk, Ankara Esenboga, Izmir Adnan Menderes, Alanya Gazipasa and Bodrum Milas airports, TAV Operation Services also provides 24/7 overseas services with its team of highly skilled specialists at Tbilisi and Batumi airports in Georgia, Enfidha Airport in Tunisia, Skopje and Ohrid airports in Macedonia, Riga Airport in Latvia, Madinah Airport in Saudi Arabia, Leipzig, Stuttgart, Munich and Frankfurt Airport in Germany, Nairobi Airport in Kenya and Washington Airport in USA.
Behind the scenes of these unique services benefited by millions of people traveling through the airports every year lays a team spirit adopted by dynamic and young TAV Operation Services team. The major factor in the high satisfaction rate achieved in all projects undertaken is the extensive know-how and experience.
Adopting Customer Satisfaction as a principle, TAV Operation Services considers airports as venues offering all kinds of comfort in an unlimited way and continues its activities accordingly. TAV Operation Services
Our Vision Improving our innovative approach under the management of non-aviation activities and revenues within terminal operations. Maintaining our leadership in Turkey and surrounding regions together with the passenger services we offer that make a difference.
Our Mission Managing non-aviation activities and revenues within terminals to provide a significant added value to airport operation sector through an innovative and customer oriented mentality.
Our Values
Professionalism TAV employees perform their duties at the highest standards, follow developments related to their work and give the utmost diligence to their work. They consider their jobs and job-related priorities in their interactions.
Respect TAV employees adopt acting in line with ethical standards as a fundamental rule, and prioritize respect for people, the environment, laws and regulations. They behave honestly, transparently, lawfully and responsibly.
Dynamism TAV Employees adopt the principle of dynamic and flexible work. They work result oriented and fast no matter what the conditions are. They continuously observe the environment and conditions, monitor the alterations and response and adopt these alterations timely.
Innovation TAV employees continuously create development and innovation opportunities in their processes which are based on customer satisfaction. They are aware that difference comes into being by way of innovative implementations. They employ their best efforts to ensure that the services rendered are distinctive, contemporary and creative.
Team Work TAV employees are aware that cooperation, mutual commitment, expertise and sharing know-how are the building blocks of success. They also consider teamwork the assurance of personal success, supporting this in all their endeavors. @TAVprimeclass +90 (212) 444 25 75 primeclass.com.tr TAV “primeclass”
TAV “primeclass” offers exclusive CIP - VIP - Assist services at the airports, before and after flights, through its professional team of employees as well as a wide range of other services provided during flight to present a comfortable and privileged travel experience. TAV “primeclass” combines Turkish hospitality and professionalism and provides service to the passengers who prefer comfort and speed, expect privilege and require special attention (disabled, unaccompanied child, transit passengers, etc.).
TAV “primeclass” offers;
• Greeting at the entrance of the airport or at flight gate by an exclusive assistant, • Porter services, • Exclusive assistance during all flight and security transactions, • Fast tracks, • Enjoying the time prior to your flight at the lounges.
The service is completed once you are accompanied by your exclusive assistant to the flight gate/ terminal exit. “primeclass” CIP Service “primeclass” CIP Service offers passengers exclusive assistance at the airports before and after flight through its professional team of employees and a wide range of other services during flight to present a comfortable and privileged travel experience. Guests are greeted at the airport by the “primeclass” CIP Service personnel. Luggage is carried by porters during the outbound journeys. After going through the exclusive “primeclass” security point, all check-in and passport transactions are completed in the company of the CIP personnel. Guests are assisted by the CIP personnel during shopping in comfort and using the private TAV “primeclass” payment points allocated for them. Guests can use the lounge to relax before their flight. They can continue working in an office environment, use the internet and enjoy the unlimited and delicious complimentary snacks while reading or watching TV. Guests are accompanied to the flight gate by CIP personnel during boarding. During arrival, “primeclass” CIP service privilege starts with the greeting of guests by an hostess and a porter at the flight gate.
* Guests are greeted at the entrance of the terminal if the aircraft parks at the gate. Visa transactions are completed in the company of CIP personnel, if required, after the passengers are greeted with the ring service at the flight gate. Passport transactions are handled promptly at the passport control point.
*Ring shuttle service is available at Atatürk Airport International Terminal arrivals floor. ‘’primeclass’’ Assist Service* This service offers greeting the guests at the entrance of the terminal, passing through the exclusive TAV “primeclass” security point, and completing all check-in transactions at Business counters in the company of CIP personnel. The service is completed after passengers are accompanied to the passport / security point by TAV “primeclass” personnel. For the arrivals, the service is completed after the guest passes from the passport control point and meets their contact persons in the company of a porter.
*Assist service is available at Istanbul Atatürk Airport International Terminal. “primeclass” VIP Service VIP Service is offered to guests, who seek the most privileged passenger services and comfort at the airport, for their private or scheduled flights. Provided at the General Aviation Terminal, the service includes completion of all transactions (greeting, baggage handling, check-in, passport, customs, etc.) of our guests in the company of a hostess and a porter, while our guests enjoy the comfort. And more… TAV “primeclass” Services also presents passengers privileges and saves them time with wide range of alternative solutions it offers inside and outside the airport in order to meet all their requirements during traveling. Transfer : City - Airport - City transfers are offered in chauffeur-driven VIP vehicles.
Rent-A-Car : Regular or chauffeur driven car rental options with its wide fleet of vehicles.
Renting privileges : Comfortable travel privilege for families with baby. for baby stroller and equipments
Apron* : Greeted at the airport by special apron vehicles, “primeclass” passengers continue enjoying the comfort as they are transferred from the apron to the boarding gate.
Tickets : Instant booking for all flights.
Accommodation : Booking at all hotels worldwide.
Tours : Organizing alternative city tours for foreign tourists visiting Istanbul.
Flower : Offering solutions to everyone who would like their guest to be greeted with flowers during their arrivals and departures.
* Apron transfer service is available in Istanbul Ataturk and Ankara Esenboga Airports on arrival THY flights.
+90 (212) 444 25 75 Tiny Miny offers rental services for baby strollers, infant car seats, etc. to air passengers traveling with their babies.
Rental baby products booked through our website are delivered and returned at the exit of passenger boarding bridges of the destination airports with the exclusive service privileges of TAV “primeclass”. All returned baby products are hygienically cleaned with steam and organic cleaning materials before they are sent to the next customer. The service is only available at Istanbul Atatürk, Ankara Esenboğa, Izmir Adnan Menderes and Milas Bodrum airports at the moment.
With comfort, don’t carry. Rent from
For detailed information and booking, please visit tinyminy.com. Lounge Operation
TAV “primeclass” operates special passenger lounges at the airports, which are operated by TAV Airports Holding in Turkey and abroad, for corporations such as airline companies and banks that desire to offer particular facilities to their customers at the airport. TAV “primeclass” opens the doors of a privileged world to passengers by offering them customized boutique services Sets up and operates more than 30 common and private lounges for airlines and corporations that would like to offer a distinguished product to their customers.
+90 (212) 444 25 75 Germany Munich International Airport (2014) AF Lounge (Departure) • Stugart International Airport (2014) AF Lounge (Departure) • Latvia Frankfurt International Airport (2015) Riga International Airport AF Lounge (Departure) • • “primeclass’’ Business Schengen Lounge (Departure) Leipzig Halle International Airport (2015) • “primeclass’’ Business Non-Schengen Lounge (Departure) “primeclass” Lounge (Departure) • Macedonia Skopje Alexander the Great International Airport (2010) “primeclass” Business Lounge (Departure) • “primeclass” Lounge (Arrival) • “primeclass” VIP Lounge (Departure-Arrivals /General Aviation) • Ohrid St. Paul the Apostle Airport. (2010) Georgia USA “primeclass” Business Lounge VIP Terminal • Tbilisi International Airport Washington Dulles Airport (2016) • “primeclass” Lounge (Departure) • “primeclass” Lounge (Arrival) Batumi International Airport • “primeclass” Lounge (Departure) Tunusia Enfidha Hammamet International Airport (2010) “primeclass” Lounge (Departure) • Monastir Habib Bourguiba International Airport (2013) “primeclass” Lounge • Saudi Arabia Medine Prince Mohammad Bin Abdülaziz International Airport (2015) • “primeclass” Lounge (Departure)
Turkey Istanbul Ataturk Airport Domestic Terminal (2001) • “primeclass” Lounge • THY CIP Lounge Istanbul Ataturk Airport International Terminal • “primeclass” Lounge • Comfort Lounge • Emirates Lounge • Türk Telekom Prime Lounge • Skyteam Lounge Istanbul IDO Yenikapı Ferry Terminal Kenya • TEB “primeclass” Lounge Jomo Kenyaa International Airport (2016) Ankara Esenboga Airport Domestic Terminal • AnadoluJet “primeclass” Lounge • THY CIP Lounge Ankara Esenboga Airport International Terminal • Comfort Lounge Izmir Adnan Menderes Airport Domestic Terminal • “primeclass” Lounge • THY CIP Lounge Izmir Adnan Menderes Airport International Terminal • “primeclass” Lounge Bodrum Milas Airport Domestic Terminal • “primeclass” Lounge Bodrum Milas Airport International Terminal • Comfort Lounge (2016) Ankara Train Station • Rail & Miles CIP Lounge
Airports Train Stations Port Terminals “primeclass” Lounge
Lounges offering exclusive privileges to our A and A+ guests (in-house design and architecture)
1
Lounges for Airline Companies
Lounges for exclusive use of airline passengers (in-house design and architecture)
2
Lounges for Companies
Private passenger lounges are operated on behalf of private corporations and companies using/without sponsors (design and architecture sourced internally or externally)
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Comfort Lounge
Lounges for guests preferring more affordable alternatives. ( in house design and architecture)
4 Lounges in Turkey Istanbul Ataturk Airport Domestic Terminal • Turkish Airlines CIP Lounge • THY CIP Lounge Istanbul Ataturk Airport International Terminal • “primeclass” Lounge • Comfort Lounge • Emirates Lounge • Skyteam Lounge Istanbul IDO Yenikapı Ferry Terminal • TEB “primeclass” Lounge Ankara Esenboga Airport Domestic Terminal • AnadoluJet “primeclass” Lounge • THY CIP Lounge Ankara Esenboga Airport International Terminal • Comfort Lounge Izmir Adnan Menderes Airport Domestic Terminal • “primeclass” Lounge • THY CIP Lounge Izmir Adnan Menderes Airport International Terminal • “primeclass” Lounge Milas Bodrum Airport Domestic Terminal • “primeclass” Lounge Milas Bodrum Airport International Terminal • Comfort Lounge Ankara Train Station - Rail & Miles CIP Lounge
+90 (212) 444 25 75 Overseas Lounges Tbilisi International Airport / Georgia Riga International Airport / Latvia • “primeclass” Lounge (Departure) • ‘’primeclass’’ Business Schengen Lounge (Departure) • “primeclass” Lounge (Arrival) • ‘’primeclass’’ Business Non-Schengen Lounge (Departure)
Batumi International Airport / Georgia Medine Prince Mohammad Bin Abdülaziz • “primeclass” Lounge (Departure) International Airport / Saudi Arabia • “primeclass” Lounge (Departure) Enfidha-Hammamet International Airport / Tunisia Munich International Airport / Germany • “primeclass” Lounge (Departure) • AF Lounge (Departure)
Monastir Habib Bourguiba Stuttgart International Airport / Germany International Airport / Tunisia • AF Lounge (Departure) • “primeclass” Lounge Frankfurt International Airport / Germany Skopje Alexander the Great • AF Lounge (Departure) International Airport / Macedonia • “primeclass” Business Lounge (Departure) Leipzig Halle International Airport / Germany • “primeclass” Lounge (Arrival) • “primeclass” Lounge (Departure) • “primeclass” VIP Lounge (Departure- Jomo Kenyatta International Airport / Kenya Arrivals /General Aviation) Ohrid St. Paul the Apostle International • Turkish Airlines CIP Lounge (Departure) Airport / Macedonia Washington Dulles International Airport / USA • “primeclass” Business Lounge VIP Terminal • Turkish Airlines CIP Lounge (Departure) Opening in July 2016.
+90 (212) 444 25 75 @TAVprimeclass +90 (212) 444 25 75 primeclass.com.tr For those who persists comfort
Comfort All The Time On The Air, Land and Sea!
Benefit from free wi-fi and unlimited complimentary snacks, leave your children to kids’ play area with your mind at peace, read newspapers and magazines, or enjoy theopen-air terrace. Prior to your flight; • Enjoy different flavors from our menu offering cuisines worldwide,
• Complete your work using our tablet computers and Wi-Fi access,
• Follow the latest news from TVs, newspapers and magazines,
• Let your kids have fun in the play room within the Lounge,
• Enjoy PlayStations and showers. Lounges* accepting “primeclass” Lounge Card Istanbul Ataturk Airport • “primeclass” Lounge / Domestic Terminal • “primeclass” Lounge /International Terminal • Comfort Lounge / International Terminal İstanbul IDO Yenikapı Ferry Terminal • TEB “primeclass” Lounge Ankara Esenboga Airport • AnadoluJet “primeclass” Lounge /Domestic Terminal • Comfort Lounge / International Terminal Izmir Adnan Menderes Airport • “primeclass” Lounge / Domestic Terminal • “primeclass” Lounge / International Terminal Milas Bodrum Airport • “primeclass” Lounge / Domestic Terminal • Comfort Lounge / International Terminal
Ankara Train Station - Rail & Miles CIP Lounge
The passenger can take the advantage of complimentary access to participating lounges along with 2 accompanying guests and children up to 6 years old.
*Services may vary at different terminals. Membership Options
“primeclass” Lounge Card
• Annual membership package • Annual membership fee is €285 • Card holder and accompanying 2 guests can access all lounges for free throughout the membership • Free admittance for children up to 6 years old
“primeclass” Lounge Card Access
• Access membership package • Access card fee is €59 (Inc. VAT) • 2 complimentary lounge access • Card holder and accompanying 2 guests can access all lounges up to %70 discount for the whole year • Free admittance for children up to 6 years old
@TAVPassport +90 (212) 444 25 75 tavpassport.com TAV Passport Membership Programme The Card of Privilege at the Airport Car Park & Valet 30-day free parking and valet service! Fast Tracks Save time and avoid queuing at security points at the airports. Check-in Check-in at the business class counters of participating airlines regardless of the flight class. Lounges Free access to lounges located at the participating airports nationwide and overseas. Ring Service Transfer to passport control points at the arrivals floor on ring vehicles within terminals. Duty Free Take advantage of the special discounts and privileged payment points during shopping at Duty Free! Accommodation Special discounts on accommodations at TAV Airport Hotel! Restaurants & Cafes 30% discount at participating restaurants and cafes at airports. Transfer Affordable transfers in chauffeur-driven vehicles nationwide and internationally. Rent A Car Regular or chauffeur- driven cars with exclusive discounts. TURKEY GEORGIA TUNUSIA MACEDONIA LATVIA SAUDI KENYA USD ARABIA Skopje Ohrid St. Paul Medine Prince Istanbul Sabiha Ankara Izmir Adnan Milas Tbilisi Batumi Enfidha Habib Riga Jomo Washington Alexander the Apostle Muhammad Kenyatta Dulles Ataturk Gökçen Esenboga Menderes Bodrum International International Hammamet Bourguiba the Great International Bin Abdülaziz International International International Airport Airport Airport Airport Airport Airport Airport Airport Airport International Airport International Airport Airport Airport Airport Airport
Free Car Park
Free Valet Service*
Privilege at Terminal Entrances
Business Check-in
Fast Track at Passport Check
Fast Track at Security Checks
Ring Service
Free Private Lounges*
Advantageous Shopping at Duty Free
Privileged Payment Point at Duty Free
30% Discount at Restaurants and Cafes
Discounted Transfer Service**
Discounts at Car Rental***
Discounted Accommodation at TAV Airports Hotel
Lounge
• Applies during the validity of car park service usage right. The customers using the valet service shall not be charged a service fee until the 30 day complimentary car park period is completely used. ** See the Complimentary Usage of Lounges page for the list of the lounges offering free admission. *** Offered at all Rent-A-Car company’s offices nationwide.
TAV Passport Card must be presented prior and/or during the provision of the services. Members, 1 guest and children up to 18 can benefit from the services free of charge. Cards can only be used by the members. They cannot be used/transferred by/to any other persons.
Please see the terms of usage for details of services.
The other lounges which are located out of airports; İstanbul / Istanbul IDO Yenikapı Ferry Terminal “primeclass” Lounge Ankara / TCDD Rail & Miles CIP Lounge @TAVPassport +90 (212) 444 25 75 tavpassport.com “Privileges at the Airport and More…” In addition to TAV Passport Card’s regular services, TAV Passport Plus Card offers:
Travel Insurance, Assistance and Concierge Services Benefit from the Assistance, Concierge and Travel Insurance services by calling (0) (216) 524 33 63. (Lines are open 24/7).
“primeclass” CIP Service Benefit from the complimentary Exclusive Personal Assistance Service of “primeclass” CIP Service at the Airport 12 times a year.
Transfer Transfer Service is free of charge 12 times a year.
Car Park & Valet 60-day free parking and valet services! @TAVPassport +90 (212) 444 25 75 tavpassport.com Unlimited Privileges Club
TAV Passport Edition, is an exclusive membership program offering unlimited privileges during traveling. We invite you to TAV Passport Edition “Unlimited Privileges Club” in order to double your pre and post flight comfort, speed and joy. Car Park & Valet Unlimited complimentary car park and valet services with exclusive privileges. Fast Tracks Save time at the security points with the privilege of TAV Passport Edition Card! Personal Assistance Service at the Airport You and your guest can benefit from the personal assistance service at Istanbul Ataturk, Ankara Esenboga and Izmir Adnan Menderes airports offered by “primeclass” CIP Service and enjoy the comfort of this privilege free of charge. Lounges Take unlimited advantage of the participating private lounges at national at international airports with your guest for free. Business Check-in Check-in at the business class counters of contracted airlines regardless of the flight class. Ring Service Experience the privilege of being transported to the passport control point on ring vehicles when you arrive back from your travel. Duty Free Benefit from special discounts and privileged payment points when shopping at Duty Free. Restaurants & Cafes Enjoy 30% discount at the contracted restaurants and cafes within the airport.
Araç Kiralama Anlaşmalı firmalarımızdan dilediğiniz model aracı, şoförlü veya şoförsüz olarak size özel indirimlerle kiralayabilirsiniz. Private Chauffeur-driven Transfer Service Benefit from unlimited and complimentary transfers in private chauffeur-driven vehicles. Rent A Car Take advantage of the exclusive discounts when renting regular or chauffeur - driven cars from contracted companies. Accommodation Benefit from special discounts on your accommodations at TAV Airport Hotel! TURKEY INTERNATIONAL Istanbul Sabiha Gökçen Ankara Izmir Adnan Milas PARTICIPATING Ataturk Airport Esenboga Menderes Bodrum AIRPORTS Airport Airport Airport Airport
Free Car Park
Free Valet Service
Business Check-in
Ring Service
Fast Track at Passport Check
Fast Track at Security Check
Free Private Lounges*
Free Transfer Service**
Discounts at Car Rental***
Complimentary “primeclass” CIP Service (40 times)
Advantageous Shopping at Duty Free
Privileged Payment Point at Duty Free
30% Discount at Restaurants and Cafes
Privileged Terminal Entrance
Discounts at TAV Airport Hotel
Concierge & Insurance Service, Assistance
* Please visit TAV “primeclass” / Lounge usage page for details on lounges operated by TAV Airports, and visit www.tavpassport.com/edition for more information on participating overseas lounges. Members and 1 accompanying guest with children up to 18 years old can benefit from this service at lounges operated by TAV Airports. This service is available at participating overseas airports for members and 1 accompanying guest. ** Complimentary transfer service is available in Istanbul, Ankara, Izmir, Cesme, Bodrum and Antalya. *** Offered at all Garenta Rent-A-Car offices nationwide. TAV Passport Card must be presented prior and/or during the provision of the services. Members, 1 guest and children up to 18 can benefit from the services free of charge. Cards can only be used by the members. They cannot be used/transferred by/to any other persons.
Please see the terms of usage for details of services.
The other lounges which are located out of airports; İstanbul / Istanbul IDO Yenikapı Ferry Terminal “primeclass” Lounge Ankara / TCDD Rail & Miles CIP Lounge +90 (212) 444 25 75 tavtourism.com The Solution Partner of Corporate Organizations TAV Tourism TAV Tourism is a leading brand which raises the bar in the sector through incorporating tourism and aviation activities with TAV Airports Holding’s experiences. Operating as a qualified Group A tourism agent, TAV Tourism is a member of several domestic and foreign corporations such as IATA, TURSAB, ASTA, MPI, UFTAA and SITE. Flight Bookings: TAV Tourism plans nationwide and overseas travels for customers at affordable prices and in the most comfortable way. The reliable, experienced and efficient travel consultants at TAV Tourism book tickets with more than 172 IATA member airlines.
Accommodation: Working with many participating hotels worldwide, TAV Tourism assists you on your business travels and holiday plans...
Transfer and Car Rental: Transfer and car rental services with a wide fleet of vehicles to choose from.
Private Jet and Helicopter Rental: Private jet and helicopter rental service on request.
tavtourism.com Honeymoon Packages: TAV Tourism transforms the honeymoon of newly-weds into the most memorable experience. The world’s most beautiful cities, best beaches, crystal waters, and the most elite hotels and ships are at the service of TAV Tourism customers...
Spa & Wellness: Tailor-made spa packages in Turkey and worldwide helping customers restore their mental, physical and spiritual harmony.
Cruises: Dream cruise organizations on spectacular world-famous ships.
Blue Voyage: Magnificent yacht tours to the most beautiful bays in Turkey along the Mediterranean and Aegean Coasts.
tavtourism.com Gourmet Tours: TAV Tourism takes the food enthusiasts to the geographies offering best regional cuisines on specially designed gourmet tours.
Sports Tourism: Exclusive tours to many sports events and activities worldwide.
tavtourism.com Meetings and Organizations (M.I.C.E.): TAV Tourism Meetings and Organizations Department organizes corporate meetings, seminars, motivational workshops and incentives, national and international congresses, and special events, aiming to meet customer. .expectat Meetings - Seminars: TAV Tourism offers design, planning and coordination activities for all meeting and seminar organizations, tailor-made printed, visual, technical applications and presentations, training seminars and distributor meetings. All handled with a global and cutting edge perspective.
Incentives: It organizes innovative tailor-made motivational tours worldwide assisted by tour guides. Designing and communication of the programs, accommodation, restaurant options and venues are provided. It offers professional services such as CIP greeting and send-off services at airports, opportunities to benefit from CIP Lounges, ground, air and sea transport suitable for the concept, setting up and managing the hostesses, security personnel and teams of medical, technical and logistic personnel.
Congresses: It offers operational services in all aspects of congress, fair and exhibition organizations, including sponsorship coordination, stage, sound and light engineering, visual applications and cultural activities, theme nights, providing high technological equipment during registrations and congresses, kiosk technology, online recording software, printed materials, promotional materials, plaques, secretarial services, simultaneous translation services, hostesses, security, healthcare, technical services, logistics and catering.
Events: Creative concepts based on organizations that companies aim for. It provides services such as selection of venue, decorations, sound, light and visual systems, technological infrastructure, audio applications, communication with participants, printed and visual materials and promotions. It organizes a wide range of events including hosting, cultural activities, themed events, stage activities and product launches.
tavtourism.com @TAVPORTcom +90 (212) 444 25 75 tavport.com The privileged, fast and reliable travel website
• Flight Tickets • Airport Transfers • Domestic-International Tours • Hotel Reservations • Rent a Car • Cruise Tours TAVPORT.COM is TAV Tourism’s online sales website offering services with a philosophy of supporting privilege, speed and reliability. It combines ticket booking, accommodation, Rent-A-Car, Tour, Cruise and visa transaction services with other exclusive services aiming to provide privileged and perfect traveling experience for customers. +90 (212) 444 25 75
Airporteasy.com is an exclusively assisted passenger service network designed to provide comfort and privilege at many airport worldwide prior to and after flights. Exclusive assistance service offered through Airporteasy.com at many airports worldwide completes flight transactions stress-free and comfortably in the company of a personal assistance, welcomes at lounges, lets the guests save time by fast tracks and provides a pleasant start at the terminal prior to or after the flight. What is included? 1. Passenger Greeting The guest is greeted at the entrance of the airport or at flight gate by a personal assistant. 2. Flight Transactions Passport, check-in and visa transactions are accompanied by a personal assistant and completed in a fast and privileged way. 3. Lounge The guest is welcomed at the participating lounge of the airport to enjoy pre-flight time. 4. Transportation within the Terminal The guest is transported to or from the flight gate by an exclusive terminal vehicle. 5. Departure The guest will be escorted to the exit of the terminal after transactions are completed. 6. Apron Transfer The guest is transported from the aircraft to the terminal building or from the terminal building to the aircraft on a separate exclusive passenger vehicle, where the service is available. 7. VIP Service The guest is welcomed at the VIP Lounge of the airports providing VIP Service. While the guest enjoys their pre-flight time at the lounge, luggage, passport, customs and visa transactions are completed by personal assistants.
*Services may vary by country, city and airport. Commercial Affairs
It provides services including planning of non-aviation activities and advertisement zones at airports operated by TAV Airports Holding. Allocation of Commercial Areas TAV Operation Services allocates office and store spaces to selected Turkish and international corporations at airports. ATM Zones TAV Operation Services allocates ATM zones exclusively to banks at airports. Promotional Areas Through the advertisement and promotional areas that TAV Operation Services sells, the company enables promotional campaigns reach the target audience at airports visited by tens of thousands every day. Stands and Film/Commercial Shootings It rents stands at airports and allocates private areas for film or commercial shootings. Stop Worrying About Your Lost Belongings!
If you want to find your missing belonging, put the Last-Stop sticker on your belonging and register with the user code on the sticker on www.findthefinder.com. Our quality is documented nationwide and internationally with the ISO 9001:2008 and ISO 10002:2004 certificates that we qualified for. We create comfort at every step!
+90 (212) 444 25 75