WE C R E A T E C OMFORT... TAV Operation Services transforms the time spent during your travels to privilege with their experience and know-how. INDEX TAV Operation Services TAV “primeclass” TAV “primeclass” Lounge Card TAV “primeclass” Lounge Card Access “primeclass” Happy Hours Compilation TAV Passport TAV Passport Plus TAV Passport Edition TAV Tourism TAVPORT.com Airporteasy.com Commercial Affairs Find The Finder TAV Operation Services Managing the non-aviation revenues for TAV Airports Holding, TAV Operation Services is also responsible for the allocation of commercial zones, leasing of advertisement and promotional areas at the airports operated by TAV, TAV “primeclass” Meet & Assist Services, Lounge operations, TAV Tourism Travel Agency, “TAVPORT.COM” Travel Portal, “TAV Passport” Card Membership Program, “primeclass” Lounge Card, Airporteasy.com Services. TAV Operation Services offers numerous services creating added value through a customer-oriented approach at the airports. In addition, the company materializes innovative projects through its advance technology and sound infrastructure. The region that TAV Operation Services operates and bases its business development mentality on a global perspective covers a large geographical area. Offering prestigious services to passengers at Istanbul Ataturk, Ankara Esenboga, Izmir Adnan Menderes, Alanya Gazipasa and Bodrum Milas airports, TAV Operation Services also provides 24/7 overseas services with its team of highly skilled specialists at Tbilisi and Batumi airports in Georgia, Enfidha Airport in Tunisia, Skopje and Ohrid airports in Macedonia, Riga Airport in Latvia, Madinah Airport in Saudi Arabia, Leipzig, Stuttgart, Munich and Frankfurt Airport in Germany, Nairobi Airport in Kenya and Washington Airport in USA. Behind the scenes of these unique services benefited by millions of people traveling through the airports every year lays a team spirit adopted by dynamic and young TAV Operation Services team. The major factor in the high satisfaction rate achieved in all projects undertaken is the extensive know-how and experience. Adopting Customer Satisfaction as a principle, TAV Operation Services considers airports as venues offering all kinds of comfort in an unlimited way and continues its activities accordingly. TAV Operation Services Our Vision Improving our innovative approach under the management of non-aviation activities and revenues within terminal operations. Maintaining our leadership in Turkey and surrounding regions together with the passenger services we offer that make a difference. Our Mission Managing non-aviation activities and revenues within terminals to provide a significant added value to airport operation sector through an innovative and customer oriented mentality. Our Values Professionalism TAV employees perform their duties at the highest standards, follow developments related to their work and give the utmost diligence to their work. They consider their jobs and job-related priorities in their interactions. Respect TAV employees adopt acting in line with ethical standards as a fundamental rule, and prioritize respect for people, the environment, laws and regulations. They behave honestly, transparently, lawfully and responsibly. Dynamism TAV Employees adopt the principle of dynamic and flexible work. They work result oriented and fast no matter what the conditions are. They continuously observe the environment and conditions, monitor the alterations and response and adopt these alterations timely. Innovation TAV employees continuously create development and innovation opportunities in their processes which are based on customer satisfaction. They are aware that difference comes into being by way of innovative implementations. They employ their best efforts to ensure that the services rendered are distinctive, contemporary and creative. Team Work TAV employees are aware that cooperation, mutual commitment, expertise and sharing know-how are the building blocks of success. They also consider teamwork the assurance of personal success, supporting this in all their endeavors. @TAVprimeclass +90 (212) 444 25 75 primeclass.com.tr TAV “primeclass” TAV “primeclass” offers exclusive CIP - VIP - Assist services at the airports, before and after flights, through its professional team of employees as well as a wide range of other services provided during flight to present a comfortable and privileged travel experience. TAV “primeclass” combines Turkish hospitality and professionalism and provides service to the passengers who prefer comfort and speed, expect privilege and require special attention (disabled, unaccompanied child, transit passengers, etc.). TAV “primeclass” offers; • Greeting at the entrance of the airport or at flight gate by an exclusive assistant, • Porter services, • Exclusive assistance during all flight and security transactions, • Fast tracks, • Enjoying the time prior to your flight at the lounges. The service is completed once you are accompanied by your exclusive assistant to the flight gate/ terminal exit. “primeclass” CIP Service “primeclass” CIP Service offers passengers exclusive assistance at the airports before and after flight through its professional team of employees and a wide range of other services during flight to present a comfortable and privileged travel experience. Guests are greeted at the airport by the “primeclass” CIP Service personnel. Luggage is carried by porters during the outbound journeys. After going through the exclusive “primeclass” security point, all check-in and passport transactions are completed in the company of the CIP personnel. Guests are assisted by the CIP personnel during shopping in comfort and using the private TAV “primeclass” payment points allocated for them. Guests can use the lounge to relax before their flight. They can continue working in an office environment, use the internet and enjoy the unlimited and delicious complimentary snacks while reading or watching TV. Guests are accompanied to the flight gate by CIP personnel during boarding. During arrival, “primeclass” CIP service privilege starts with the greeting of guests by an hostess and a porter at the flight gate. * Guests are greeted at the entrance of the terminal if the aircraft parks at the gate. Visa transactions are completed in the company of CIP personnel, if required, after the passengers are greeted with the ring service at the flight gate. Passport transactions are handled promptly at the passport control point. *Ring shuttle service is available at Atatürk Airport International Terminal arrivals floor. ‘’primeclass’’ Assist Service* This service offers greeting the guests at the entrance of the terminal, passing through the exclusive TAV “primeclass” security point, and completing all check-in transactions at Business counters in the company of CIP personnel. The service is completed after passengers are accompanied to the passport / security point by TAV “primeclass” personnel. For the arrivals, the service is completed after the guest passes from the passport control point and meets their contact persons in the company of a porter. *Assist service is available at Istanbul Atatürk Airport International Terminal. “primeclass” VIP Service VIP Service is offered to guests, who seek the most privileged passenger services and comfort at the airport, for their private or scheduled flights. Provided at the General Aviation Terminal, the service includes completion of all transactions (greeting, baggage handling, check-in, passport, customs, etc.) of our guests in the company of a hostess and a porter, while our guests enjoy the comfort. And more… TAV “primeclass” Services also presents passengers privileges and saves them time with wide range of alternative solutions it offers inside and outside the airport in order to meet all their requirements during traveling. Transfer : City - Airport - City transfers are offered in chauffeur-driven VIP vehicles. Rent-A-Car : Regular or chauffeur driven car rental options with its wide fleet of vehicles. Renting privileges : Comfortable travel privilege for families with baby. for baby stroller and equipments Apron* : Greeted at the airport by special apron vehicles, “primeclass” passengers continue enjoying the comfort as they are transferred from the apron to the boarding gate. Tickets : Instant booking for all flights. Accommodation : Booking at all hotels worldwide. Tours : Organizing alternative city tours for foreign tourists visiting Istanbul. Flower : Offering solutions to everyone who would like their guest to be greeted with flowers during their arrivals and departures. * Apron transfer service is available in Istanbul Ataturk and Ankara Esenboga Airports on arrival THY flights. +90 (212) 444 25 75 Tiny Miny offers rental services for baby strollers, infant car seats, etc. to air passengers traveling with their babies. Rental baby products booked through our website are delivered and returned at the exit of passenger boarding bridges of the destination airports with the exclusive service privileges of TAV “primeclass”. All returned baby products are hygienically cleaned with steam and organic cleaning materials before they are sent to the next customer. The service is only available at Istanbul Atatürk, Ankara Esenboğa, Izmir Adnan Menderes and Milas Bodrum airports at the moment. With comfort, don’t carry. Rent from For detailed information and booking, please visit tinyminy.com. Lounge Operation TAV “primeclass” operates special passenger lounges at the airports,