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Ernie Ball Strings Ernie Ball Strings Ernie Ball Strings Why don't you provide tension information for your strings? Although we do not have published tension values on our website, we are happy to assist you with any technical questions that you may have. In some cases, published string tensions can be misleading or inaccurate depending on the situation. String tension is only one of many important factors that can go into determining the right strings for your instrument and will differ based on scale length and tuning. Furthermore, the perceived tension can be quite different than the theoretical tension as a string's flexibility and responsiveness can be affected by even more factors including string construction, instrument setup, and bridge type. We err on the side of not oversimplifying each string to a number, but we are glad to assist you with these sorts of technical inquiries based on your individual needs. Ernie Ball Strings I experienced a problem with your strings. What should I do? Here at Ernie Ball we employ strict quality control standards and are committed to producing the highest quality musical instrument strings. Unfortunately there are many factors that can lead to a shorter string life. String attack, pick thickness, and finger oils are just a few factors that contribute to some players breaking more strings than others. Most strings break around the bridge. If this is happening repeatedly, you might need to replace the saddles. When the string is tightened, the saddle is the point at which the string makes the most contact and has the most tension, therefore needs special attention. If there are sharp or rough areas on the saddles (which are often difficult to detect), strings are much more susceptible to breakage. That said, we will gladly send you out a replacement if the string is determined to be defective. Please send the string(s) in question to: Ernie Ball Inc, Customer Service, 53-973 Polk Avenue, Coachella, CA 92236. Be sure to include your full name, mailing address, receipt copy and description of the issue with the string(s). Ernie Ball Strings What steps can I take to avoid breaking strings? We've written up a handy guide to reducing string breakage on our blog, click here to learn more. Ernie Ball Strings What gauges of strings does Kenny Wayne Shepherd use? Kenny Wayne uses 11-14-18p-28-38-58 . Sometimes he uses a 12 instead of an 11. All the plain guitar strings are reinforced (RPS Slinky singles, Reinforced Plain String). Ernie Ball PARADIGM strings Ernie Ball PARADIGM strings What is PARADIGM? Ernie Ball PARADIGM guitar strings (pronounced “PAIR-a-DIME”) are the strongest, most advanced guitar strings known to man. Available in electric and acoustic varieties, they are also the first set of guitar strings to come with a fully-backed guarantee, meaning if your strings break or rust under normal playing conditions and within the first 90 days of your purchase, you’ll be eligible to get them replaced by Ernie Ball. You can learn more about PARADIGM strings, and read up on the full warranty terms here: ernieball.com/paradigm Ernie Ball PARADIGM strings Is Ernie Ball seriously going to replace my PARADIGM strings if they break or rust? Yes! But only if they have broken or rusted under normal playing conditions within the first 90 days of purchasing them. For example, you won’t be able to get a replacement set if you try to use them to tow your friend’s car out of a ditch or bring them snorkeling. For full warranty terms, visit ernieball.com/paradigm Ernie Ball PARADIGM strings Hold on a second, what are these strings made of, Adamantium? Good guess! We packed a ton of innovative technologies into Ernie Ball PARADIGM strings to make them the strongest strings known to man. They’re actually made using a combination of our newly developed plasma-enhancement process, our proprietary Everlast Nanotreatment, and high strength steel wire. The plain strings also use our patented RPS technology, which reinforces them with brass windings near the ball end. You can learn all about how we designed PARADIGM strings right here: ernieball.com/paradigm Ernie Ball PARADIGM strings I know for a fact that I will be able to break these strings, with my wire cutters. What’s stopping me from getting free strings over and over again with my brilliant scheme? Ernie Ball PARADIGM strings So what do I do if one of my PARADIGM strings actually breaks or rusts under normal playing conditions? How do I get a replacement set? You’ll want to fill out our automated PARADIGM Replacement Warranty form located here: Paradigm Warranty. Once you fill in your info, we’ll generate a pre-filled PDF form for you to print out and mail in to your closest Ernie Ball authorized distributor, along with your affected strings, the original foil packaging, and your original sales receipt. It’s easy, just follow the instructions on the form. Ernie Ball PARADIGM strings Do PARADIGM strings have a coating on them? Nope! Ernie Ball PARADIGM strings are treated inside and out with our proprietary Everlast Nanotreatment. It’s only 4 nanometers thin (over 20,000 times thinner than a human hair!) so there’s no way to feel it or see it with the naked eye. This treatment restructures the molecular surface of the wire and gives PARADIGM strings oleophobic and hydrophobic properties, meaning sweat and oils from your hands are much less likely to stick to the strings and gunk them up. This makes the strings last longer and sound fresher over their lifetime. Compared with other traditional coated guitar strings you may have seen on the market, they sound and feel like there’s no coating on them at all - there’s no dampening of high-end frequencies and no flaking or shedding after heavy use. To learn more about all the technology we’ve packed into PARADIGM strings, visit ernieball.com/paradigm Ernie Ball PARADIGM strings I live outside of the U.S.A., can I still get replacement strings? Yes, of course! Just visit our automated PARADIGM Replacement Warranty form located here, and make sure to select your country from the dropdown: Paradigm Warranty. That way, you’ll see the correct address for the Ernie Ball authorized distributor nearest to you. You’ll want to mail your return package there, please don’t waste money sending your package to us internationally! Once your claim is processed, your local distributor will mail your replacement strings to your address. Ernie Ball PARADIGM strings I threw away my original retail sales receipt and/or the original foil packaging and/or the affected strings themselves. Am I still eligible for a replacement set if my strings break? All of those items are required in order to complete your replacement claim. Each set of PARADIGM strings has a unique Product Code printed on the inside front of the foil pack. You won’t be able to create your warranty replacement form without your Product Code. However, in some cases Ernie Ball customer service may still be able to help you out. You can contact them here. Ernie Ball PARADIGM strings My PARADIGM strings didn’t come with a Product Code. What do I do if I need a replacement? Your Product Code should be printed on the INSIDE of the foil packaging that your strings came in, on the front side of the pack. It’s needed to generate your personalized warranty replacement form, which is required to complete your claim. In the unlikely event that your pack didn’t get a Product Code printed on it at the factory, you’ll need to contact our Ernie Ball customer service team here so they can further assist you. Ernie Ball PARADIGM strings Are any other Ernie Ball strings covered by the PARADIGM guarantee? No - the PARADIGM guarantee and replacement warranty only applies to our PARADIGM guitar string products. We designed PARADIGM to be the strongest, most advanced guitar strings known to man, and we’re so confident they live up to that standard that we’ve backed them with the guarantee. If you’re concerned about string breakage, read up on our blog post that outlines 6 ways to ensure your strings last as long as possible: How to avoid breaking guitar strings Ernie Ball Volume Pedals Ernie Ball Volume Pedals My sound is affected when I plug my tuner into the TUNER jack of my pedal. Is my pedal defective? No. Certain tuners can potentially affect the circuit. The Tuner itself is not "in" the signal path, but it is still connected to the circuit. A tuner with a low input impedance can potentially load down the signal, affecting the volume or tone of your instrument. We recommend experimenting with a different tuner. Ernie Ball Volume Pedals My volume pedal sounds scratchy. What should I do? It sounds like the potentiometer might need replacing. If your pedal is old or hasn't been used for a while, there might be some oxidation in the potentiometer. Often times you can work-out the scratchiness simply by rocking the pedal back and forth many times. Information on our rebuild program is addressed in a previous question. Ernie Ball Volume Pedals I recently had you guys rebuild my older EB Volume Pedal and the new pot does not distribute the volume like the old pot did. Is this correct? We have used at least 4 different companies to custom-build our potententiomers since the pedal's inception in the 70's.
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