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Student Support and Services 2021 UNIVERSITY OF CAPE TOWN STUDENT SUPPORT AND SERVICES 2021 Postal Address: REGISTRAR University of Cape Town Private Bag X3 RONDEBOSCH 7701 Telephone: General Enquiries 021 650-9111 Fax: 021 650-2138 Internet: www.uct.ac.za Student Records: 021 650- 3595 [email protected] Student Fees: 021 650- 1704; 650- 4076 [email protected] Office Hours: Fees and Cash Offices: 09h00 – 15h30 General Offices: 08h30 –12h30; 13h30 – 16h30 The Admissions Office and Student Records Office are located in the Masingene Building, Middle Campus, and are open from 08h30 to 16h30. The Cashier’s Office is located in Kramer Building, Middle Campus, and is open from 09h00 to 15h30. This handbook is part of a series that consists of: Book 1: Undergraduate Prospectus Book 2: Authorities and Information of Record Book 3: General rules and Policies Book 4: Academic Calendar and Meetings Book 5: Student Support and Services Books 6–11: Handbooks of the Faculties of Commerce, Engineering and the Built Environment, Health Sciences, Humanities, Law, Science Book 12: Student Fees Book 13: Bursary and Loan Opportunities for Undergraduate Study Book 14: Financial Assistance for Postgraduate Students i STUDENT SUPPORT & SERVICES TABLE OF CONTENTS S Queries & Information – Department/Office Page No. iv CE Academic Development Programme (ADP) 1 I Access Control Service (& Card Production Centre) 2 V Admissions Office 2 R ATMs 3 E S Baxter Theatre Centre 3 Benefit Scheme 4 D Cafeterias, Restaurants & Traders 4 N Campus Copy & Print 6 A Campus Protection Services 8 Careers Service 9 T Centre for Educational Testing for Access and Placement (CETAP) 10 R Chaplaincies 10 O • UCT Worship Centre 10 Child Guidance Clinic 11 PP Commissioners of Oaths 11 U Communication & Marketing Department (CMD) 11 S Department of Student Affairs (DSA) 13 T • Student Administration 14 Student Development 14 EN • Division: Student Orientation, Leadership & Governance 15 D • Division: Sport & Recreation 15 U Student Undergraduate Funding 16 T • Student Undergraduate Funding 16 S Student Housing & Residence Life 16 • First Tier Residences 19 • Second Tier Residences 20 • Third Tier Accommodation 21 Student Wellness Service 23 ii STUDENT SUPPORT & SERVICES Disability Service – Office for Inclusivity & Change (IOC) 25 S T Educare Centre 25 U Faculty Offices 26 D Fees Office 28 EN Information Communication & Technology Services (ICTS) 29 International Academic Programmes Office (IAPO) 30 T Jammie Shuttle / University Transport Services 32 Libraries 33 S U LSSA-LEAD School for Legal Practice 39 PP Medical Emergencies 40 • ER24 Paramedic Service 40 OR • Minor Cases – Student Wellness Services 40 Office for Inclusivity & Change (OIC) 41 T Post Office (Rhodes Gift) 42 Postgraduate Centre & Funding Office (PGC&FO) 43 A Postgraduate Studies 44 N SHAWCO (The Students’ Health & Welfare Centre Organisation) 45 D STA Travel 46 Student Discipline 46 S Student Faculty Councils 47 E R Student Learning Centres 48 V Student Records Office 50 I Students’ Representative Council (SRC) 50 C Student Societies 50 E Traffic Office 51 S UBUNYE 51 UCT Graduate School of Business (GSB) Careers Service Office 52 UCT Law Clinic 53 UCT Ombud 53 iii STUDENT SUPPORT & SERVICES UCT Radio 54 S E UCT RAG 55 UCT Store 55 C I Varsity Newspaper 56 V Writing Centre 56 R E S D N A T OR PP U S T EN D U T S iv STUDENT SUPPORT & SERVICES QUERIES & INFORMATION This table provides information on specific questions you may have or information you need and refers to the appropriate offices for assistance with the relevant page numbers for details. QUERY OFFICE TO CONTACT PAGE Academic Development Faculty Offices 26 Academic Development Programme (ADP) 1 Student Faculty Councils 47 Academic Problems Faculty Offices 26 Academic Development Programme (ADP) 1 Student Faculty Councils 47 Student Wellness Service (SWS) 23 Access Control / Student Cards Access Control Services 2 Accommodation (UCT) Student Housing & Residence Life (SH&RL) 16 Accommodation (Private) Communication & Marketing Dept (CMD) 11 International Academic Programmes Office 30 (IAPO) Chaplaincies 10 Student Housing & Residence Life (SH&RL) 16 Address Change Faculty Offices 26 Adjusting to UCT Student Wellness Service (SWS) 23 Admissions forms Admissions Office 2 Advertising Communication & Marketing Dept (CMD) 11 UCT Radio 54 Varsity News (Student Societies) 56 AIDS/HIV Office for Inclusivity & Change (OIC) 41 Student Wellness Service (SWS) 23 Alcohol Abuse Student Wellness Service (SWS) 23 Alcohol, serving or selling Student Development 14 Ambulances Medical Emergencies - ER24 Paramedics 40 Banks Banks – ATMs 3 vi STUDENT SUPPORT & SERVICES QUERY OFFICE TO CONTACT PAGE Binding (Theses etc) Books Campus Copy & Print 6 Books UCT Store 55 Bursaries Student Undergraduate Funding 16 Postgraduate Centre & Funding Office 43 (PGC& FO) Bus Services Jammie Shuttle / University Transport 32 Services Cafeterias & Restaurants Cafeterias, Restaurants & Traders 4 Careers Advice & Information Careers Service 9 Certificates of Registration & Student Records Office 50 Good Conduct Certification of Documents Commissioner of Oaths 11 Child Care Educare Centre 25 Community Service SHAWCO 45 UBUNYE 51 UCT RAG 55 Computer Skills & Computers Academic Development Programme (ADP) 1 Student Learning Centres 48 ICTS 29 Contraception Advice Student Wellness Service (SWS) 23 Copying / Printing / Binding Campus Copy & Print 6 Counselling Careers Service 9 • Academic Child Guidance Clinic 11 • Personal Faculty Offices (Academic Advisers) 26 Student Wellness Service (SWS) 23 Student Housing & Residence Life (SH&RL) 16 Course Changes Faculty Offices 26 Crime Reporting Campus Protection Service 8 Curriculum Advice Faculty Offices 26 CV-building Careers Service 9 Depression Student Wellness Service (SWS) 23 Disabilities Disability Service 25 (Physical & Learning) Emergencies • General Campus Protection Services 8 • Medical Medical Emergencies 40 Entertainment Baxter Theatre Centre 3 vii STUDENT SUPPORT & SERVICES QUERY OFFICE TO CONTACT PAGE Events on Campus Communications & Marketing Dept (CMD) 11 Student Orientation & Advocacy Centre 15 UCT Home Page (CMD) 11 Careers Service 9 Students’ Representative Council (SRC) 50 Examinations • Dates, results Student Records 50 • Deferred exams, extra time Student Wellness Service (SWS) 23 • Supplementary Exams Faculty Offices 26 • Stress, Illness Libraries 33 • Examination Papers Disability Service / OIC 25/41 Family Problems Student Wellness Service (SWS) 23 Fee Accounts Fees Office 28 Financial Assistance Student Undergraduate Financial Aid 16 Postgraduate Centre & Funding Office 41 (PGC& FO) International Students Student Societies 50 International Academic Programmes Office 30 (IAPO) Graduate School UCT Graduate School of Business (GSB) 52 Careers Service Guidance & Referrals Careers Service 9 Chaplaincies 10 Child Guidance Clinic 11 Faculty Offices 26 International Academic Programmes Office 30 (IAPO) Student Orientation & Advocacy Service 15 Student Wellness Service (SWS) 23 Harassment Office for Inclusivity & Change (OIC) 41 HIV Education Office for Inclusivity & Change (OIC) 41 HIV Testing Student Wellness Service (SWS) 23 Homesickness Student Wellness Service (SWS) 23 Informal Traders Cafeterias, Restaurants, Traders 4 Information, General Admissions Office 2 Faculty Offices 26 Student Orientation & Advocacy Service 15 Information Services / IT ICTS 29 Insurance/Benefit Scheme Benefit Scheme 4 Student Wellness Service (SWS) 23 viii STUDENT SUPPORT & SERVICES QUERY OFFICE TO CONTACT PAGE Job Hunting Careers Service 9 Legal Problems LSSA – Lead School for Legal Studies 39 Student Discipline 46 UCT Law Clinic 53 Learning difficulties / slow Student Wellness Service (SWS) for 23 writing medically related Disability Service for disability related 25 Leave of Absence Faculty Offices 26 Libraries Libraries 33 Lost Property Campus Protection Services 8 Media Services Communication & Marketing Dept (CMD) 11 UCT Radio 54 Varsity Newspaper 56 Medical Problems Student Wellness Service (SWS) 23 National Benchmarking Test Centre for Educational Testing for Access & 10 (NBT) Placement (CETAP) Orientation Faculty Offices 26 Student Orientation & Advocacy Service 15 Parking Traffic Office 51 Passports International Academic Programmes Offices 30 (IAPO) Personal Development Careers Service 9 Student Wellness Service (SWS) 23 Postal Services Post Office (Rhodes Gift) 42 Psychological problems Student Wellness Service (SWS) 23 Racial harassment Office for Inclusivity & Change (OIC) 41 Rape Campus Protection Service 8 Office for Inclusivity & Change (OIC) 41 Student Wellness Service (SWS) 23 Re-admission Faculty Offices 26 Student Records Office 50 Students’ Representative Council (SRC) 50 Registration (Student) Cards Access Control Services & Card Production 2 Centre Faculty Offices 26 Residences Student Housing & Residence Life (SH&RL) 16 Religious Worship Chaplaincies / UCT Worship Centre 10 ix STUDENT SUPPORT & SERVICES QUERY OFFICE TO CONTACT PAGE Safety & Protection Campus Protection Service 8 Sexual Harassment Office for Inclusivity & Change (OIC) 41 Social Services SHAWCO 45 UBUNYE 51 Societies Student Development 14 Student Societies 50 Sport Sport & Recreation 15 Student Cards Access Control Service & Card Prod. Centre 2 Student Organisations Student Development 14 Students’ Representative Council (SRC) 50 Student Societies 50 Student Representation Student Representative Council ( SRC) 50 Student Faculty Councils 47 Study Facilities Libraries 33 Student Housing
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