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Consultation on proposed changes to bus routes in the

Consultation Report July 2016

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Consultation on proposed changes to bus routes in the Isle of Dogs

Consultation Report

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Contents

1 Introduction ...... 2 2 The consultation ...... 3 3 Responses from members of the public ...... 4 4 Responses from statutory bodies and other stakeholders ...... 18 Appendix A – Consultation materials ...... 25 Appendix B – Leaflet distribution area ...... 32 Appendix C – All issues raised ...... 34 Appendix D – List of stakeholders consulted ...... 43

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1 Introduction

We recently consulted stakeholders and the public about our proposals to change routes 108, 135, 277, D3, D7 and D8. The consultation took place between 8 February and 20 March 2016.

This report explains the background to the proposal, the consultation and summarises the responses received.

1.1. Our proposals is growing. By 2021 London’s population is predicted to be over 9 million, with forecasts that there will be around 170,000 new jobs created.

The Isle of Dogs, Bow and Stratford are places where this growth is expected to be particularly noticeable. Lots of new housing and other developments (like the new Bow School) can already been seen. Already areas like and Stratford are expanding and changing - with new housing, new offices and further job opportunities. The Elizabeth Line () will open in 2019 opening up new travel opportunities. The bus network needs to reflect and respond to these changes.

We have reviewed bus routes serving Canary Wharf, the Isle of Dogs and Bow, to make sure that services can match future travel demand in the best way possible. We’re proposing changes to the following bus routes:  108 would be rerouted via route D8 between All Saints and Bow roundabout and at Stratford  135 would be rerouted to serve more of the Isle of Dogs  277 would be rerouted to Crossharbour and no longer serve  D3 would be rerouted via route 277 to Leamouth and no longer serve Crossharbour  D7 would run less frequently  D8 would be rerouted via route 108 between and Bow roundabout and at Stratford

We want to ensure that the bus network meets demand, both now and in the future. In reviewing the bus network, we’ve looked at local travel patterns and considered the relative impacts of other wider developments. In proposing the schemes below, we have sought to achieve the following objectives:

 Provide a bus network that can be operated reliably  Provide a network that has sufficient capacity at the busiest point at the busiest times but also builds in additional capacity on those corridors where we anticipate growth in demand. In particular we have sought to remove single deck bus services from the Isle of Dogs  Provide new direct connections where possible  Minimise disruption to existing passengers  Provide enhancements to the bus network in a cost effective way

Depending on the outcome of this consultation we would like to progress with our proposals in September 2016.

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2 The consultation The consultation was designed to enable us to understand local opinion about the proposed changes to routes 108, 135, 277, D3, D7 and D8.

The potential outcomes of the consultation are:  We decide the consultation raises no issues that should prevent us from proceeding with the scheme as originally planned  We modify the scheme in response to issues raised in consultation  We abandon the scheme as a result of issues raised in the consultation.

2.1Consultation objectives The objectives of the consultation were:  To give stakeholders and the public easily-understandable information about the proposals and allow them to respond  To understand the level of support or opposition for the change  To understand any issues that might affect the proposal of which we were not previously aware  To understand concerns and objections  To allow respondents to make alternative suggestions.

2.2 Who we consulted The consultation intended to seek the views of local residents, current users of the impacted bus routes, and those who might potentially use the altered services. We also consulted stakeholders including the affected Councils, traffic police, London TravelWatch, Members of Parliament, Assembly Members, ward councillors and local interest groups. A list of the stakeholders we consulted is shown in Appendix D and a summary of their responses is given in Section 4.

2.3 Consultation materials, distribution and publicity The consultation was published online. A dedicated web page explained the background to the proposal. We invited people to respond by answering five specific questions, each with a free text area for comments.

We raised awareness of the consultation by sending an email to key stakeholders, and to registered Oyster Card holders who have used routes involved in the consultation. A press release advertising the consultation was also sent to local media.

We delivered a leaflet to approximately 40,710 local households and businesses on the Isle of Dogs and within a 400 metre radius of the 108 and D8 routes from Chrisp Street to Stratford. The leaflet distribution area can be found at Appendix B. Leaflets were also distributed during public drop-in sessions.

We advertised the consultation with posters at bus stops. Where space permitted, posters were placed at bus stops and shelters along the routes affected by the proposals.

Copies of all consultation materials can be found at Appendix A. People were invited to respond to the consultation using a variety of methods. These were via the online questionnaire, by email to [email protected], in writing via our freepost address, or on completion of a feedback form during one of our public drop-in sessions.

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2.4 Meetings and drop in-sessions We met on 24 February 2016 with Councillors Peter Golds ( ward), Andrew Wood (Canary Wharf ward) and Dave Chesterton (Blackwall & ward) from Tower Hamlets Council to provide background information on the proposals and rationale for the changes.

We held four public drop-in sessions during the consultation period which enabled us to hand out leaflets, answer queries and encourage people to comment. Feedback forms were also available for those wishing to comment in writing.

The drop-in sessions took place as follows:  Chrisp Street Idea Store – 1 March 2016 (1400 to 1900)  Cubitt Town Library – 10 March 2016 (1400 to 1900)  Dockland Community Organisation – 11 March 2016 (1230 –1430)  Isle of Dogs 50+ forum – 17 March 2016 (1000 – 1130)

3 Responses from members of the public

Overall we received 530 responses from members of the public and 11 responses from stakeholders.

We received one petition organised through change.org with 1695 signatories. A second paper based petition, organised by Healthy Island Partnership (Four GP practices based on the Isle of Dogs), had 700 signatures. The petitions sought signatures against our proposals to remove route D3 from Spindrift Avenue: as the service is the only direct link from the Island to the and the only route to also serve Spindrift Avenue.

We asked members of the public how they found out about the consultation. Figure 3.1 shows the results. The majority, 202 respondents (37 per cent), received our email while 42 (8 per cent) received our leaflet and 66 (12 per cent) found out through other means.

Figure 3.1 How did you hear about this consultation? 250

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0 Received Received Read Saw it on Other Not Social Drop-in an email a letter about in the TfL (please Answere media session from TfL from TfL the press website specify) d % 37% 8% 1% 8% 16% 0% 12% 19% Respondents 202425418616687

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There were a total of 403 respondents who provided their postcode,

The distribution of respondents across London is shown in Figure 3.2.

Along with Table 3.1 it is possible to see the highest concentration of responses is in the borough of Tower Hamlets, and in particular, around the Isle of Dogs area and the Chrisp Street / Campbell Road corridor.

Table 3.1 Borough Responses Tower Hamlets 341 20 Newham 12 Redbridge 6 Hackney 5 4 2 2 Barnet 1 Enfield 1 Barking and 1 1 1 1 Camden 1 Brent 1 1 Waltham Forest 1 1

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Figure 3.2

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3.1 Public consultation results To help understand more about those who replied and their thoughts on the routes and proposals, we asked a number of questions;

We asked respondents what they thought about our proposals to change routes 108 and D8.

Figure 3.3 What do you think about our proposals to change routes 108 and D8? 250

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0 Strongly Strongly Not Agree Disagree Neutral agree Disagree Answered % 10% 11% 5% 18% 44% 13% Respondents 52 57 24 93 235 69

Figure 3.3 shows the response to question one, which asked respondents their thoughts on our proposal to change where routes 108 and D8 run between All Saints and Stratford.

The results show that respondents were either neutral about the change or had mixed views. 21 per cent of respondents agreed or strongly agreed with the proposals, while 23 per cent disagreed or strongly disagreed.

We also asked respondents to provide any additional comments on this question. Section 3.3 sets out the themes that arise from the responses per question and overall.

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We asked respondents what they thought about our proposals to change routes 277 and D3.

Figure 3.4 What do you think about our proposals to change routes 277 and D3? 160

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0 Strongly Strongly Not Agree Disagree Neutral agree Disagree Answered % 18% 13% 10% 27% 21% 10% Respondents 98 70 55 145 109 53

31 per cent of respondents agreed or strongly agreed with the proposals, while 37 per cent disagreed or strongly disagreed. 21 per cent were neutral about the proposed changes to these routes.

We also asked respondents to provide any additional comments on this question. Section 3.3 sets out the themes that arise from the responses per question and overall.

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We asked respondents what they thought about our proposals to change route 135.

Figure 3.5 What do you think about our proposals to change route 135? 200 180 160 140 120 100 80 60 40 20 0 Strongly Strongly Not Agree Disagree Neutral agree Disagree Answered % 19% 17% 4% 10% 34% 16% Respondents 10290235218083

The results show that respondents were supportive of this change, with 192 respondents (36 per cent) agreeing or strongly agreeing with this proposal. 14 per cent disagreed or strongly disagreed. 34 per cent were neutral about the proposed changes to these routes.

We also asked respondents to provide any additional comments on this question. Section 3.3 sets out the themes that arise from the responses per question and overall.

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We asked respondents what they think about our proposals to reduce the frequency of route D7.

Figure 3.6 What do you think about our proposed change to frequency on route D7? 160

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0 Strongly Strongly Not Agree Disagree Neutral agree Disagree Answered % 11% 12% 12% 23% 27% 15% Respondents 60 63 62 124 144 77

The results show that respondents were generally against this proposal, with 186 respondents (35 per cent) disagreeing or strongly disagreeing with this proposal. While 23 per cent agreed or strongly agreed with the proposal. 27 per cent were neutral about the proposed changes to this route.

We also asked respondents to provide any additional comments on this question. Section 3.3 sets out the themes that arise from the responses per question and overall.

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3.2 Postcode Analysis

Figure 3.4 is a postcode analysis of the responses to question 1 and graphically displays the respondent’s postcode and the level of support or opposition in that area. The overall picture from Figure 3.4 shows a high concentration of responses from a number of areas along the route. There is a high density of respondents from Devons Road station area.

In particular there is a concentration of respondents from Violet Road who disagree with the proposal to swap where routes 108 and D8 run. There is also a concentration of respondents disagreeing with the proposals from the Abbott Road area. Many respondents who supported the proposals were from the Isle of Dogs or from Greenwich and Blackheath.

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Figure 3.4 – Q1 responses to proposals for routes 108 & D8

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Figure 3.5 - Question 2: Responses to proposals for route 135.

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Figure 3.6 - Question 3: Responses to proposals for routes 277 and D3.

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Figure 3.7 - Question 4: Responses to proposals for route D7.

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3.3 Additional comments For each individual question, we also invited respondents to provide additional comments about our proposals. In addition, question 5 provided respondents with the opportunity to comment on the proposals as a whole.

Question 1: We received 258 comments, categorised into 83 tags. The tagging framework can be seen in Appendix C – All issues raised.

Table 3.2 Q1 - Top Comments (routes 108 and D8) Negative: Loss of direct connection to Canary Wharf (by D8) 28 Negative: Longer journey 15 Negative: D8 no longer duplicates DLR route. 13 Positive: Increased capacity 11 Negative: Loss of direct connection to retail or transport hubs 9 Negative: General disagreement 9

Question 2: We received 447 comments, categorised into 71 tags. The tagging framework can be seen in Appendix C – All issues raised.

Table 3.3 Q2 - Top Comments (about proposed changes to routes 277 and D3) Negative: Losing direct links to , or Royal London Hospital 46 Negative: No service for Spindrift Ave (access to healthcare) 36 Negative: No service for Spindrift Ave (resident) 34 Concern: Proposal doesn't consider elderly people sufficiently 23 Negative: D3 to no longer service Isle of Dogs 23

Question 3: We received 95 comments, categorised into 26 tags. The tagging framework can be seen in Appendix C – All issues raised.

Table 3.4 Q3 - Top Comments (about proposed changes to route 135) Negative: Longer journey 15 Positive: General support 15 Positive: Increased capacity 9 Negative: General disagreement 8 Negative: 135 is unreliable 7

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Question 4: We received 234 comments, categorised into 31 tags. The tagging framework can be seen in Appendix C – All issues raised.

Table 3.5 Q4 - Top Comments (about proposed changes to route D7) Negative: Reduced frequency 71 Negative: D7 capacity already exceeded during peak hours 33 Suggestion: Increase frequency during peak hours 28 Negative: Buses not staggered / Timetable issues 23 Negative: Reduced service to eastern Isle of Dogs 15

Question 5: We received 447 comments to the question ‘Do you have any other comments?’ , categorised into 85 tags. The tagging framework can be seen in Appendix C – All issues raised.

Table 3.6 Q5 - Top Comments (overall) Concern: Proposal does not consider population growth sufficiently 45 Negative: Journey now requires interchange 30 Suggestion: Service eastern and western sides of Isle of Dogs equally 27 Issues about other routes or services: General 19 Positive: General Support 19

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4 Responses from statutory bodies and other stakeholders

London Borough of Tower Hamlets

D8 & 108 Bus Route Route 108 currently runs from Stratford via the A12 through the Blackwall Tunnel. The D8 runs from Stratford to ’s via Campbell Road and Chrisp Street. It is proposed to “swap” the southern end of these routes such that the D8 continues from All Saints towards Greenwich, while the 108 leaves the A12 at East India Dock Road and runs to Asda’s.

Although it parallels the DLR in overview, the limited access to the DLR in terms of station spacing makes the retention of the direct bus service link between Campbell Road and Asda’s vital for many older people. Diverting the D8 at All Saints to run through the Blackwall Tunnel would sever an important local connection and is not something which the Council would support.

The suggestion that this change would improve access to Bow School is questionable and is potentially offset by the loss of connectivity to the Isle of Dogs for Langdon Park School. Linking and Stratford does not seem like a natural connection especially when there is a connection.

And so while we welcome the introduction of additional capacity by way of a possible double-deck service on the D8 the loss of connectivity for local north-south journeys accessible to residents is a negative which we oppose.

D3 and 277 Bus Routes The 277 currently runs direct from Canary Wharf to Leamouth and is of little benefit to Isle of Dogs residents. It is proposed to divert the route to Westferry Road to terminate at Asda’s.

The D3 currently runs from Asda’s via Spindrift Avenue, along Westferry Road to Wapping and the Royal London Hospital. It is proposed to divert the D3 at Canary Wharf and run to Leamouth, via Blackwall Way.

The proposal to divert a bus service onto Blackwall Way where it will directly serve Virginia Quay and New Providence Wharf developments, rather than running non-stop along Aspen Way from Trafalgar Way is welcomed as an improvement in the efficiency of the service. It has long been an aspiration to facilitate a bus service on Blackwall Way as a commitment from the original development proposals which have now been built. Unfortunately the disruption resulting from Crossrail works had delayed this change but the Council is now working constructively with TfL Buses to facilitate its introduction as part of this proposed route change.

The increase in capacity along Westferry Road created by introducing more double deck services rather than single decks is also welcome as passenger demand is high along this road, particularly at school times.

However, there is a serious concern about both the loss of a service along Spindrift Avenue and the severance of the direct connection the D3 provides between Westferry Road / Spindrift Avenue and the Royal London Hospital. Not only is there a health 18

service issue, but it is the intention to move the Town Hall to a Civic Hub in by 2020 thus increasing the need for better connections to the area to fulfil a social need. While a direct link will be created on mainline Crossrail services in the future, this will not effectively serve this specific local demand.

The Docklands Medical Centre on Spindrift Avenue has 8,000 patients many of whom do not have access to private transport and rely heavily on the D3 to get them to and from doctors, nurses and midwife appointments. In addition they house a physiotherapy clinic which provides care to people from all over the Borough and whose need for physio clearly indicates a mobility issue. Similarly the Barkantine Walk-in Centre on Westferry Road would benefit from maintaining a direct bus link to the Whitechapel medical facilities. Future Crossrail links would not be appropriate for their needs.

It appears that the Wapping – Whitechapel section of the D3 route is compromised by low bridges so the requirement would appear to be for a single deck operation to continue on that route. The D3 is one of only two single-deck buses to serve the Wapping area, the other being the 100. The D3 provides an important and much-valued service to Wapping residents, linking those who have jobs etc. on the Isle of Dogs to that area. The proposal to link instead to the Town Hall has the merit of connecting Wapping residents to Mulberry Place but this is of minor importance when taking into account the loss of much more important routes onto the island.

One of the most useful aspects of the existing service is that it terminates at Asda. It is a low cost supermarket and one of the few local large stores to contain a lot of the kinds of items that are difficult to carry back to homes (cheaper bulk buys etc.) It is easier for many residents to take such items on that local bus service back to Wapping than carry it all on the DLR from Crossharbour to . Whitechapel Sainsbury’s is not a good alternative as the D3 does not stop directly outside it. The D3 also takes Wapping residents to the sports fields near Island Gardens, Isle of Dogs schools and Mudchute City Farm.

135 Bus Route The additional coverage of the Isle of Dogs loop roads proposed is welcomed to enhance bus services in this area but could it be diverted via Spindrift Avenue thereby connecting the Docklands Medical Centre with Royal London Hospital?

D7 Bus Routes It is surprising, given the challenge of catering for additional patronage and using other services to increase capacity, that frequency on the D7 is proposed to be reduced. Given the concerns expressed about other proposals above, it may be worth revisiting these proposals and possibly looking to extend this service to add additional capacity or linkages elsewhere rather than cutting back. All of the buses go the long way around the island i.e. clockwise, lengthening journey times mean that despite a number of new developments in the area that bus services are declining in quality. There are six major developments within a 100 meters of the D7 route on Preston’s & Manchester about to finish construction or have recently opened. The D7 is the only bus which serves Manchester Road going towards Poplar. This is a route which is very important to many residents on low incomes who want to shop at Chrisp Street market; there are not many affordable shops on the Isle of Dogs so access to Chrisp Street is essential.

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Councillor Andrew Wood, (Canary Wharf ward). This is a response to the proposed change in bus routes on the Isle of Dogs. I am concerned that the change does not reflect the scale of growth on the Isle of Dogs and it will only be a few years before another major change is required.

I am also surprised that this change is being made independently of the work being done on the Isle of Dogs & South Poplar Opportunity Area Planning Framework. I had thought that would contain a TfL Travel Masterplan for the area but instead this feels like an entirely separate un-connected process.

If the proposed changes go ahead we will need another review in a few years time.

The main concerns are that;

D3 – is a vital service that connects GP surgeries, schools and the Royal London hospital and is very important to the local community. Have you sat down and talked to the affected surgeries or the Tower Hamlets CCG about this? If it is moved then the 135 has to go down Spindrift instead as then at least parts of the route are similar to the old D3 and goes close to the Royal London (if not as close as the D3).

Have you factored in the move of the old London Chest Hospital to Barts?

D7 - reduction in frequency is not acceptable. This plus the fact that all of the buses go the long way around the island i.e. clockwise, lengthening journey times mean that despite a number of new developments in the area that bus services are declining in quality. There are six major developments within a 100 meters of the D7 route on Preston’s & Manchester Roads about to finish construction or have recently opened i.e. Providence Tower, Horizons, Dollar Bay, New Union Wharf, Betty May Gray and Island Gardens estate.

108 – why connect Greenwich Peninsula and Stratford? Does not seem like a natural connection especially when there is a Jubilee line connection. I can imagine that people living in the outer areas of the Knights Dragon development might prefer to get on a bus to Canary Wharf (clearly the largest employment centre) then walk to the Jubilee line station to connect to Canary Wharf. With an IKEA coming to Greenwich that has to be factored in as well.

135 – if you do remove the D3 from the island then you need to amend the 135 route to add Spindrift. The tree issue should not be insurmountable. At least then on the island the 135 will cover the same route as the old D3 and will also pass close to the Royal London hospital.

D8 - From ASDA why not head south down Eastferry, not north, turns LEFT into Manchester road (counter clockwise), up Manchester, then left into Marsh Wall and re- joins old route - 1 bus stop on Millharbour loses D8 (but gains 135) but counter clockwise bus on Manchester will reduce journey times from east side of island and help capacity on Westferry by reducing demand from Manchester. This should not wait for to open up. Vibration issues on Eastferry need to be looked at.

Blackwall Way – will have a better-located bus stop but a loss of capacity and frequency if D3 replaces 277 so it not that clear that this is a material improvement. There are concerns over parking depending on where the bus stops are. Longer term

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there may be an option to run a bus from Blackwall Way to Canary Wharf via Wood Wharf, which would avoid Preston’s roundabout.

Canary Wharf estate & Crossrail station – once Bank street re-opens in 2019 none of the buses from the island north bound will stop in a location convenient to the Crossrail station. People will have to cross two busy roads and an awkward connection across 1 to get to the Crossrail station, not ideal for the disabled, elderly prams or those with luggage. At least one island bus northbound has to stop much closer to the station. Not an issue southbound back to the island.

Eastern side of the Isle of Dogs –At least one bus service, a D6 or D8 should go up Manchester in an anti-clockwise direction i.e. ASDA to East Ferry to Manchester to CW.

Loss of bus services to Spindrift Avenue and the Docklands Medical Centre. At least one bus whether a D3 or 135 should traverse that route.

No plan for future changes on the island i.e. Crossrail station, Wood Wharf & Westferry Print Works which will open up new through routes. These need to be factored in.

I believe that should work with Tower Hamlets Council & the GLA on finding funding for new bus routes rather then just moving routes around. That is the point of the OAPF.

I also believe that one day the growth on the island will justify an island only bus route(s) as a significant % of current traffic is driven by the need to connect the island and transport and work connections at CW.

My own analysis see attached suggests that of 8 bus zones on the island that 3 would be worse off, 3 better off, 1 has mixed changes and 1 is just inadequate for the scale of change. That is not good enough for the fastest growing area in the UK. The NLA report last week showed that there are another 72 towers over 20 storeys in height coming to the E14 postcode area.

In summary I do not support these changes. They seem to be incremental and too many areas will be worse off. I would support a smaller scale change i.e. the proposed D8 change until the OAPF is complete and we have a better understanding of the scale of the challenge.

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Healthy Island Partnership The 4 GP Practices based on the Isle of Dogs in Tower Hamlets, namely Island Health, Barkantine, Docklands Medical Centre and Island Medical Centre, have linked together to form the Healthy Island Partnership.

Each practice is still an individual service but staff from each of our practices are working together in teams to plan care and develop services. We hope that by combining the expertise available in each practice and using cooperation between the practices we can improve the care that we offer to patients. This care could also be offered in a convenient location on the Isle of Dogs and may avoid unnecessary appointments at hospital outpatient clinics. The services can be designed to address very local needs.

With the local patient population very much in mind, we would like to register our objection to the Transport for London proposal to reroute the D3 Bus service so it no longer services the Isle of Dogs.

We would like to protest on the following grounds.

 The D3 bus is also the ONLY public transport service that provides a direct route from the Island to The Royal London Hospital, it is also the only bus route that has a stop near to the Docklands Medical Centre  This would mean patients travelling to the Royal London Hospital would have to change buses, thus incurring additional costs.  People with mobility problems would suffer reduced accessibility of health care services including the Royal London Hospital and Docklands Medical Centre which has a GP and dental practice plus hosts a physiotherapy outreach centre

The discontinuation of this service would result in increased demand for patient transport to hospital either via Dial a Ride, ComCab or hospital transport services and reduce independence amongst a cohort of vulnerable people. The increased demand would also increase pressure on expensive services funded from the public purse.

The D3 bus is the only service that connects all 4 GP surgeries which enables patients to attend the other surgeries for various clinics and services that are not available in their own surgery. Examples of these would be the Warfarin Clinics which is available at 2 of the GP practices, which the other practice patients also attend. A Pulmonary rehab clinic is provided at 1 practice that took referrals from all practices, the Barkantine clinic has a birthing centre, a community Dentist, the TH Community Alcohol Team Advisor and the local community Mental Health Team.

We appreciate that due to the increase population on the Isle of Dogs, that the local transport infrastructure needs to be assessed to meet the increase demand, however rerouting the D3 bus in not the answer.

Enclosed is the keep the D3 bus service on the Island paper petition with over 950 signatures, the online petition, which have over 1630 signatures can be access by following the link this https://www.change.org/p/consultations-tfl-gov-uk-get-on-board- save-the-d3-bus

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Association of Island Communities Voluntary Council We are responding to the proposed change in bus routes on the Isle of Dogs. We are concerned that the change does not reflect the scale of growth on the Isle of Dogs and it will only be a few years before another major change is required. Our main concerns are that;

 No plan for future changes on the island i.e. Crossrail station, Wood Wharf & Westferry Print Works which will open up new through routes.  We believe that Transport for London should work with Tower Hamlets Council on finding funding for new bus routes rather then just moving routes around.

D3 – is a vital service that connects GP surgeries, schools and the Royal London hospital and is very important to the local community

Blackwall Way – will have a better located bus stop but a loss of capacity and frequency so it not that clear that this is a material improvement.

Loss of bus services to Spindrift Avenue and the Docklands Medical Centre. At least one bus whether a D3 or 135 should traverse that route.

Eastern side of the Isle of Dogs – D7 reduction in frequency is not acceptable. This plus the fact that all of the buses go the long way around the island i.e. clockwise, lengthening journey times mean that despite a number of new developments in the area that bus services are declining in quality. At least one bus service a D6 or D8 should go up Manchester in an anti-clockwise direction.

Compass Point Residents Association What do you think about our proposals to change routes 277 and D3? - Do you have any additional comments on changes to routes 277 and D3 There is nothing positive about losing a bus along Spindrift Avenue. Several residents will be deprived of a convenient bus stop.

What do you think about our proposals to change route 135? - Do you have any additional comments on route 135 This will only replace the D3 traveling south on Manchester Road, but provide additional capacity. Will the frequency be the same as the D3?

What do you think about our proposed change to frequency on route D7? - Do you have any additional comments on proposals to change frequency of D7 There should be no reduction in service frequency for the D7. There is a new school being built and also new (car free) developments at New Union Wharf east of Manchester Road. At peak times there is insufficient capacity.

Do you have any comments on proposals overall? - Overall comments 1. The D3 and D7 are currently not running on their intended routes because of the closure of Bank Street/Heron Quays. The diversion routes are poor and confusing as it is easy to get on a D7 or D3 and travel in the wrong direction.

2. Residents should not have to put up with this until 2019! A better service needs implementing now and not when the road is finally open again. Perhaps the bus stops 23

in Canary Wharf need to be more specific to the travel direction to avoid confusion.

3. Access to Canary Wharf from east side of the Isle of Dogs is a clockwise time consuming journey. A service is needed which travels in an anti-clockwise direction which heads in to Canary Wharf via Trafalgar Way. Perhaps this along with the current confusion identified in the previous paragraphs could be addressed.

No to Silvertown Tunnel What do you think about our proposals to change routes 108 and D8? - Do you have any additional comments on changes to routes 108 and D8 We have no view on the rerouting of the 108 - although the wider range of journey options is welcome - although we are concerned about congestion on East India Dock Road cancelling out the benefits of avoiding the A12 jam.

But the service desperately needs boosting throughout the route, and particularly south of the river. TfL has long claimed the Silvertown Tunnel is necessary to improve cross- river bus services, but this consultation shows this is clearly not the case.

Since 1968, there has only been one service through the Blackwall Tunnel (the 108) and its usefulness as a cross-river link has been undermined ever since the diversion via North Greenwich was implemented in 1998.

What do you think about our proposals to change routes 277 and D3? - Do you have any additional comments on changes to routes 277 and D3 With better promotion route 277/N277 would provide a valuable link (via the foot tunnel) between Greenwich and Hackney/.

Do you have any comments on proposals overall? - Overall comments There are many locations north of the river that south Londoners cannot easily reach by bus -- from employment centres such as Canary Wharf and to leisure destinations such as Victoria Park and Lee Valley Ice Centre. Meanwhile, east Londoners find it hard to reach historic Greenwich’s visitor attractions by bus as well as town centres such as and Bromley.

Given the poor public transport links across the Thames - Charlton to Clapton Pond takes 22 minutes by car, over an hour by public transport - there is so much more TfL can do to introduce new bus services through Blackwall Tunnel (and between North Greenwich and Blackheath and destinations beyond) and relieve pressure on route 108.

One example could be extending route 488 from Bromley-by-Bow to Charlton, or by adding new services from Canary Wharf to destinations such as Grove Park, Eltham and . If the Blackwall Tunnel is good enough for private coach operators, it should be good enough for TfL.

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Appendix A – Consultation materials

Email to stakeholders

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Email to registered Oyster card holders

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Leaflet

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Bus stop notice

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Appendix B – Leaflet distribution area

Leaflets were delivered to letterboxes within a 400 metre radius of roads along the routes of the 108 and D8 and throughout the Isle of Dogs. The approximate area is shown on maps one and two below:

Map one – Isle of Dogs

Digital Map Data (c) Collins Bartholomew Ltd (2015)

Key: Approximate boundary of leaflet drop

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Map two – All Saints to Stratford

Digital Map Data (c) Collins Bartholomew Ltd (2015)

Key: Approximate boundary of leaflet drop

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Appendix C – All issues raised

Q1: What do you think about our proposals to change routes 108 and D8 Concern Concern: Capacity issues due to Blackwall Tunnel preventing double deck buses 3 Concern: Larger single deck buses have too few seating 3 Concern: D8 underutilised 2 Concern: Proposal doesn't consider elderly people sufficiently 2 Concern: Reroute and upgrade 108 to double deck buses necessary if Silvertown Tunnel goes ahead 2 Concern: Changes to cause increased car usage 1 Concern: Increased noise pollution 1

Misunderstanding Misunderstanding: Intentions not understood 1 Misunderstanding: Proposed changes misinterpreted 1 Misunderstanding: Questions unanswered 1

Negative Negative: Loss of direct connection to Canary Wharf (by D8) 28 Negative: Longer journey 15 Negative: D8 no longer duplicates DLR route. 13 Negative: Loss of direct connection to retail or transport hubs 9 Negative: General disagreement 9 Negative: Blackwall Tunnel Northern Approach no longer connected to North Greenwich 8 Negative: D8 to be affected by Blackwall Tunnel Congestion 8

Negative: Loss of direct connection to Stratford International 7 Negative: Loss of night service to Blackwall Tunnel Northern Approach and Stratford Bus station 7 Negative: Roads too tight for larger buses (108) 6 Negative: Route too long and congested (108) 5 Negative: 108 unreliable 4 Negative: 108 to no longer service Stratford Bus Station 3 Negative: 24 Hour service for Bow Road to All Saints 3 Negative: D8 to service less people 3 Negative: Losing link to school 2 Negative: Loss of direct link between Stratford Bus Station and Bow 2 Negative: Bow Church to All Saints now affected by Blackwall Congestion 2 Negative: D8 lacks capacity 2 Negative: Decreased capacity between All Saints and Bow Church (108) 2 Negative: Link between Greenwich and Stratford unnecessary 1 Negative: Loss of night service in Stratford (108) 1 Negative: Overcrowding (108) 1 Negative: Reduced frequency on Blackwall Tunnel Northern Approach 1

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Positive Positive: Increased capacity 11 Positive: General support 6 Positive: 108 to service Stratford International 4 Positive: Better connectivity to Stratford & Olympic Park 4 Positive: D8 no longer duplicates DLR route. 3 Positive: 108 to service more people 2 Positive: Connects Bromley-by-Bow to Isle of Dogs 2 Positive: Increased frequency between Bow Church and All Saints 2 Positive: Links Chrisp St to South of river. 2 Positive: 108 to service All Saints 1 Positive: 24 Hour service for Bow Road to All Saints 1 Positive: Better connectivity between Stratford and Canary Wharf 1 Positive: Better connectivity to North Greenwich 1 Positive: Decongestion of Bromley High St (Bow Church Area) 1 Positive: Easy walk from Stratford Bus Station to Stratford City 1

Suggestion Suggestion: 108 to continue serving Stratford Bus Station. 6 Suggestion: Increase 108 frequency 5 Suggestion: Increase D8 frequency 4 Suggestion: Make D8 a night / 24 hour service 4 Suggestion: D8 to continue serving Stratford International 3 Suggestion: 108 to service Stratford Bus Station at night 2 Suggestion: Introduce separate school bus route between Bow School and Isle of Dogs 2 Suggestion: Reroute 108 through Canary Wharf 2 Suggestion: Reroute 108 to serve both Stratford International and Stratford Bus Station 2 Suggestion: Reroute D8 to service Crossharbour from the south, via eastern Isle of Dogs 2 Suggestion: Reroute D8 to service Spindrift Ave 2 Suggestion: 108 to serve another DLR Station 1 Suggestion: Adapt 108 to carry bicycles 1 Suggestion: Allow Double Decker buses northbound through Blackwall Tunnel 1 Suggestion: D8 to bypass Bromley High St - to shorten journey time 1 Suggestion: Divert 108 to Canary Wharf when Blackwall Tunnel is closed 1 Suggestion: Divert D8 to Stratford City Bus Station when Stratford Bus Station is shut 1 Suggestion: Extend 108 South to 1 Suggestion: Extend D8 Northeast to Leytonstone Station 1 Suggestion: Extend D8 south to Mudchute / Island Gardens 1 Suggestion: Leave 108 unchanged 1 Suggestion: Maintain current 108 route for night service 1 Suggestion: Make 108 faster to Stratford 1 Suggestion: Reroute 108 down Vanburgh Hill (south of River) 1 35

Suggestion: Reroute 108 through Canary Wharf (night only) 1 Suggestion: Reroute 108 through 1 Suggestion: Reroute 108 through Canning Town (night only) 1 Suggestion: Reroute 108 to service Asda and Sainsburys in North Greenwich 1 Suggestion: Reroute 108 to Woolwich 1 Suggestion: Reroute 108 to Woolwich (night only) 1 Suggestion: Reroute D8 via Westferry Rd 1 Suggestion: Separate N108 to service Stratford Bus Station 1 Suggestion: Service Pudding Mill Lane (DLR Station) 1 Suggestions: Extend 108 North to 1

Q2: What do you think about our proposals to change routes 277 and D3? Concern Concern: Proposal doesn't consider elderly people sufficiently 23 Concern: Increased congestion on Eastferry Road 4 Concern: Change will cause confusion 3 Concern: Changes to cause increased car use 3 Concern: Opening up of Blackwall Way to non-bus traffic (rat run) 3 Concern: Increased noise pollution 2 Concern: Changes to force vulnerable people to walk at night 1 Concern: D3 would be underutilised between Canary Wharf and Leamouth 1 Concern: Double deck buses cause building to shake 1 Concern: Loss of direct service to Mudchute 1

Misunderstanding Misunderstanding: Proposed changes misinterpreted 4 Misunderstanding: Questions unanswered 4

Negative Negative: Losing direct links to Wapping, Bethnal Green or Royal London Hospital 46 Negative: No service for Spindrift Ave (access to healthcare) 36 Negative: No service for Spindrift Ave (resident) 34 Negative: D3 to no longer service Isle of Dogs 23 Negative: No service for Spindrift Ave (generic) 19 Negative: Loss of direct connection to retail or transport hubs 13 Negative: Capacity already exceeded during peak hours 12 Negative: No service for Spindrift Ave (connection to transport and retail hubs) 11 Negative: No service for Spindrift Ave (school run) 9 Negative: Losing direct link to Leamouth 8 Negative: Reduced capacity / frequency to Leamouth 7 Negative: Busses not staggered / Timetable issues 6 Negative: General disagreement 5 Negative: Losing 24 hour service to Leamouth 5 Negative: Losing direct link to school 5 Negative: 277 will no longer service & Islington, terminating at Dalston (separate consultation) 4

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Negative: Longer journey 2 Negative: 24 hour service introduced to Eastferry Road 1 Negative: Insufficient buses servicing Isle of Dogs 1 Negative: Lack in capacity for wheelchair users 1 Negative: Losing direct link to 1 Negative: Losing direct link to Island Gardens 1

Out of Scope Out of Scope: General 4 Out of scope: Regulate loading on Marshall Wall 1

Positive Positive: Increased capacity (277) 23 Positive: General support 10 Positive: D3 to service Blackwall Way 9 Positive: Enhanced night service for Isle of Dogs Rd 7 Positive: Service removed from Spindrift Ave 7 Positive: Gain direct link to Hackney / Victoria Park 5 Positive: 277 to service Isle of Dogs 3 Positive: Increased frequency 3 Positive: New links to Dalston & Highbury 3 Positive: 277 to service Crossharbour 2 Positive: More environmentally friendly 1 Positive: Reduced delays 1

Suggestion Suggestion: Reroute another service onto Spindrift Ave 14 Suggestion: D3 to continue servicing Isle of Dogs 10 Suggestion: Service eastern and western sides of Isle of Dogs equally 7 Suggestion: Reroute 277 to service eastern Isle of Dogs 6 Suggestion: Reroute D3 to avoid low bridge, allowing double deck buses. 6 Suggestion: Increase D3 frequency 4 Suggestion: Add more 24 hour services in the area 2 Suggestion: Extend D3 to Canning Town 2 Suggestion: Increase 277 frequency 2 Suggestion: Reroute D3 from to Crossharbour via Prestons Rd 2 Suggestion: Enhanced night service to Manchester Road 1 Suggestion: Extend 277 north to Holloway 1 Suggestion: Extend D3 to Minories or 1 Suggestion: Increase 277 night frequency 1 Suggestion: Install new stop (or move existing) at corner of Eastferry and Westferry roads - to better service Island Gardens 1 Suggestion: Mention unchanged routes within the proposal area 1 Suggestion: Reroute 277 through Poplar All Saints 1 Suggestion: Reroute 277 to Leamouth via eastern Isle of Dogs 1 Suggestion: Reroute D3 to service Bethnel Green Overground Station 1 Suggestion: Reroute D3 to terminate at Tower Hamlets Town Hall 1 37

Suggestion: Reroute D3 - general 1 Suggestion: Split D3 at corner of Commercial and Burdett Roads, generating a circular route around Bethnal Green 1 Suggestion: Withdraw 277 1

Q3: What do you think about our proposals to change route 135? Concern Concern: Double deck buses cause building to shake 3 Concern: Change will cause confusion 2 Concern: Double deck buses will deteriorate roads 1 Concern: Increased noise pollution 1

Misunderstanding Misunderstanding: Questions unanswered 2

Negative Negative: Longer journey 15 Negative: General disagreement 8 Negative: 135 is unreliable 7 Negative: Buses not staggered / Timetable issues 3 Negative: Leave route unchanged 2 Negative: Not all of Westferry road serviced 1

Out of Scope Out of Scope: General 3

Positive Positive: General support 15 Positive: Increased capacity 9 Positive: Link between City and eastern Isle of Dogs 3 Positive: Better services Isle of Dogs 2

Suggestion Suggestion: Increase frequency 7 Suggestion: Reroute 135 to terminate at All Saints 2 Suggestion: Service Spindrift Ave 2 Suggestion: Extend 135 north via route 76 1 Suggestion: Extend 135 to Kings Cross 1 Suggestion: Make 135 a 24 hour service 1 Suggestion: More buses servicing Island Gardens 1 Suggestion: Remove Isle of Dogs Asda stop 1 Suggestion: Reroute 135 to service Cremer Street 1 Suggestion: Reroute 135 to service Preston Rd 1

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Q4: What do you think about our proposed change to frequency on route D7? Concern Concern: Proposed bus frequencies &/or capacities unachievable 7 Concern: Reduced service to Poplar / All Saints 3

Misunderstanding Misunderstanding: Proposed changes misinterpreted 2 Misunderstanding: Questions unanswered 1

Negative Negative: Reduced frequency 71 Negative: D7 capacity already exceeded during peak hours 33 Negative: Buses not staggered / Timetable issues 23 Negative: Reduced service to eastern Isle of Dogs 15 Negative: D7 unreliable 6 Negative: Proposal does not consider population growth sufficiently 6 Negative: School runs negatively affected. 5 Negative: General disagreement 4 Negative: D7 duplicated by other routes - redundant 3 Negative: Students block path to available space on bus. 2 Negative: Forced to consider relocating 1 Negative: Preston Rd underserviced 1

Out of Scope Out of Scope: General 2

Positive Positive: General support 6 Positive: More environmentally friendly 1

Suggestion Suggestion: Increase frequency during peak hours 28 Suggestion: Reduce frequency during off-peak hours 3 Suggestion: D7 should service Canary Wharf from East and West 2 Suggestion: Add D7 bus stop near Blackwall DLR station 1 Suggestion: Charge students bus fares 1 Suggestion: Extend D7 north to Dalston 1 Suggestion: Extend D7 north to Grove Road 1 Suggestion: Extend D7 north to Hackney 1 Suggestion: Extend D7 north to Homerton 1 Suggestion: Extend D7 to Canning Town 1 Suggestion: Reduce capacity to single deck buses 1 Suggestion: Reroute D7 to bypass Westferry Rd, servicing Marsh Wall and Crossharbour instead 1

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Q5: Any other comments?

Concern Concern: Proposal does not consider population growth sufficiently 45 Concern: Proposal does not consider Isle of Dog's residents sufficiently 18 Concern: Proposal does not consider disabled or less abled people sufficiently 11 Concern: Access to new Crossrail station ignored 6 Concern: Proposal does not consider local community sufficiently 6 Concern: Canary Wharf road closures not considered 5 Concern: Safety not sufficiently considered 5 Concern: Frequency still inadequate 4 Concern: Proposal does not go far enough 4 Concern: Change will cause confusion 2 Concern: Changes designed only to increase revenue 2 Concern: Confusion due to "Crossharbour" destination on 3 separate bus routes 2 Concern: Longer bus routes may cancel out increases in capacity 2 Concern: Proposal does not address congestion to and from Isle of Dogs 2 Concern: buses lack capacity during DLR disruptions 1 Concern: Crossharbour ASDA bus stop insufficient for servicing proposed routes / frequencies 1 Concern: Increased confusion in Canary Wharf 1 Concern: New bus contracts awarded without consideration of this consultation 1 Concern: Proposed capacity increases not enough 1 Concern: Proposed changes "shift" capacity rather than increasing it 1

Misunderstanding Misunderstanding: Questions unanswered 5 Misunderstanding: Proposed changes misinterpreted 1

Negative Negative: Journey now requires interchange 30 Negative: General disagreement 17 Negative: Buses not staggered / Timetable issues 8 Negative: Journey costs more 7 Negative: Buses lack capacity on Westferry Rd 6 Negative: Reduced capacity 4 Negative: Route between Canary Wharf and eastern Isle of Dogs too long 4 Negative: Reduced frequency to eastern Isle of Dogs 3 Negative: Healthcare, medical and transport hubs less accessible 2 Negative: Reduced capacity between and Canary Wharf 1 Negative: Reduced service between Limehouse and Isle of Dogs 1 Negative: Too many buses service Canary Wharf 1

Out of Scope Out of scope: General 19 Out of Scope: DLR lacks capacity 18 Out of Scope: Westferry Rd too congested 7 40

Out of Scope: Road works too frequent on Westferry and Manchester Roads 4 Out of Scope: Lack in parking enforcement on Isle of Dogs 3 Out of Scope: Canary Wharf road closures not adequately communicated at bus stops 2 Out of Scope: Driver changes are inconvenient 2 Out of Scope: DLR to run earlier in the morning 1 Out of Scope: Double deck bus ceiling too low on bottom deck 1 Out of Scope: Educate drivers to improve student behaviour 1 Out of Scope: Extend 488 South through Blackwall Tunnel 1 Out of Scope: Install / extend existing bus route to Oxford Circus 1 Out of Scope: Install bus route from Isle of Dogs to via Tunnel 1 Out of Scope: Install direct link between Crossharbour and Royal London Hospital 1 Out of Scope: Reinstall destination blinds 1 Out of Scope: Students overcrowd services 1 Out of Scope: Too many on Isle of Dogs 1 Out of Scope: When will green buses operate on the Isle of Dogs 1 Out of Scope: Widen Westferry Road 1

Positive Positive: General Support 19 Positive: Increased capacity for Isle of Dogs 16 Positive: Support provided community benefits 1

Suggestion Suggestion: Service eastern and western sides of Isle of Dogs equally 27 Suggestion: Add more bus routes (opposed to changing existing routes) 14 Suggestion: Install circular bus route around Isle of Dogs only 13 Suggestion: Increase bus frequencies (especially during peak times) 11 Suggestion: Connect Canary Wharf with eastern Isle of Dogs directly 11 Suggestion: Reroute another service onto Spindrift Ave 9 Suggestion: Mention unchanged routes within the proposal area 6 Suggestion: Increase bus services to Canary Wharf 5 Suggestion: Local shuttle between Isle of Dogs and Canary Wharf 5 Suggestion: Change alphanumeric route codes to numeric only. 4 Suggestion: Better distribution of stops around perimeter of Isle of Dogs 3 Suggestion: One of the Isle of Dogs services to bypass Canary Wharf 3 Suggestion: Another night bus to service Isle of Dogs 2 Suggestion: Ban parking on Westferry Rd 2 Suggestion: Better capacity for buggies 2 Suggestion: Clarify stopping arrangements around Canary Wharf 2 Suggestion: Extend one of the routes to London City Airport 2 Suggestion: Retain original D3 route, but reroute to Canary Wharf via eastern Isle of Dogs (Manchester Rd) 2 Suggestion: Better links between south of River and N & NE London 1 Suggestion: Bus route to serve East India Station from Isle of Dogs 1 Suggestion: Change bus routes around Canary Wharf 1 Suggestion: Consult bus drivers about proposals 1

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Suggestion: Extend D7 South via Blackwall Tunnel to Greenwich 1 Suggestion: Extend one of the routes to Canning Town 1 Suggestion: Increase bus frequencies in Stratford area 1 Suggestion: Make Westferry Road a 1 Suggestion: Reduce capacity in Southern Isle of Dogs 1 Suggestion: Reduce number of stops around Canary Wharf 1 Suggestion: Wait for Silvertown Tunnel before making changes 1

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Appendix D – List of stakeholders consulted

London TravelWatch

Elected Members Gareth Bacon AM Andrew Boff AM Tom Copley AM Andrew Dismore AM Nicky Gavron AM Darren Johnson AM Jenny Jones AM Stephen Knight AM Joanne McCartney AM Caroline Pidgeon AM Murad Qureshi AM Onkar Sahota AM Navin Shah AM Valerie Shawcross AM Richard Tracey AM Fiona Twycross AM Patrick McLoughlin MP Stephen Timms MP Rushanara Ali MP Clive Efford MP Teresa Pearce MP Matthew Pennycook MP Heidi Alexander MP Vicky Foxcroft MP Jim Dowd MP Lyn Brown MP Cllr Chris Chapman Blackwall and Cubitt Town Cllr Dave Chesterton Blackwall and Cubitt Town Cllr Candida Ronald Blackwall and Cubitt Town Cllr Andrew Wood Canary Wharf Cllr Maium Miah Canary Wharf Cllr Andrew Cregan Island Gardens Cllr Peter Golds Island Gardens

Local Authorities London Borough of Tower Hamlets London Borough of Lewisham Royal Borough of Greenwich London Councils Authority

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Police and Health Authorities Tower Hamlets Safer Transport Team Newham Safer Transport Team Greenwich Safer Transport Team Lewisham Safer Transport Team London Fire and Emergency Authority NHS Care Commissioning Group

Transport Groups AA Motoring Trust Association of British Drivers Association of Car Fleet Operators Brent Cycling Campaign British Motorcyclists Federation Department for Transport Ealing Cyclists Freight on Rail Freight Transport Association Green Flag Group London Cycling Campaign Ealing Motorcycle Action Group Motorcycle Industry Association Parcelforce Road Haulage Association

Accessibility Groups Action on Hearing Loss (Formerly RNID) Age Concern London Age UK Alzheimers' Society Asian Peoples Disabilities Alliance Better Transport Brent Mencap Campaign for Better Transport Disability Alliance Disability Rights UK Disabled Persons Transport Advisory Committee Greater London Forum for the Elderly Guide Dogs for the Blind Association Harrow Association for Disabled People Joint Committee on Mobility of Blind and Partially Sighted People Joint Mobility Unit Living Streets London Older People's Strategy Group MIND National Children's Bureau RNIB Sense 44

Sixty Plus Stroke Association Sutton Centre for the Voluntary Sector The British Dyslexia Association

Other Stakeholders BT Open Reach Canal River Trust Transport Users' Group EDF Energy GMB Institute of Civil Engineers Licenced Taxi Drivers Association Living Streets London Citizens - Brent London City Airport London Omnibus Traction Society National Grid North London Strategic Alliance North West London Chamber of Commerce Northbank BID Partnership Ltd RMT Royal Mail Sustrans Thames Water The Royal Parks Unions Together Unite the Union

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