04 December, 2017 Tourism Product and Customer Experience Strategic Review Mr Mike Hopkins Marketing Director, Committee for Economic Development Raymond Falla House, Longue Rue, St Martin, Guernsey, GY4 6HG Subject: Tourism Product and Customer Experience Strategic Review Dear Mr. Hopkins, In accordance with our Contract (the “Contract”) dated 2nd October 2017, we present our Tourism Product and Customer Experience Review (the “Report”) to the Committee of Economic Development of the States of Guernsey (the “Client” or “you” or “yours”). Our Report has been prepared solely for the purposes of providing you with feedback from the Evelyn Brady interviews with stakeholders carried to date and our interim review of the Island’s tourism product Partner, PwC CI offering gained through visits and review of data. The report is to help inform your strategic thinking T: +44 (0) 1481 752013 for the prioritization of tourism development and should not be relied upon for any other purpose. M: +44 (0) 7781 111525 You may not make copies of this report available to other persons except as described in the
[email protected] Contract, and subject to the conditions described therein. The Report can not be shared with any other party without our written consent and signing of a hold harmless letter prior to receiving the Report. Furthermore, you shall not share sections or extracts of the Report without our written Philip Shepherd consent. Partner, PwC UK T: +44 (0) 20 7804 9366 We will not accept any duty of care, whether in contract (including negligence) or otherwise to any M: +44 (0) 7770 581 273 person other than you, except under the arrangements described in the Contract.