Conference Program 26 - 30 May 2019 Mantra on View, Surfers Paradise Driver Management and Training Portal

2019 ATIA International Taxi Conference

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ATIA International Taxi Conference 26 - 30 May 2019

Mantra on View Gold Coast, QLD Contents

4 President’s Welcome 5 General Information 6 2019 Sponsors 10 Exhibitor Floor Plan 11 Exhibitor Contact Information 12 Conference Program 13 Business Program Monday 14 Social Program Monday 15 Business Program Tuesday 16 Social Program Tuesday 17 Business Program Wednesday 18 Social Program Wednesday 19 Combined Outing 20 Exhibitor Details 25 Speaker Profile 34 Gold Coast Attractions 35 Wine and Dine 4 PRESIDENT’S WELCOME President’s Welcome Another year has passed, and I am honoured to welcome delegates back to the Gold Coast for this year’s ATIA International Taxi Conference. I trust that most attendees have been looking forward to the opportunity to catch up with friends and colleagues from interstate, I know I certainly am excited to see everyone again. For those of you escaping the colder climates, as the saying goes, Queensland is beautiful the one day, perfect the next, is particularly true for the beautiful Gold Coast. As some of you may have experienced last year, Surfers Paradise is the perfect place to mix business with pleasure as we discuss issues of strategic impor- tance to our industry while having a good time. This year’s business program, with the theme ‘Re- siliance’ is one not to miss, featuring a wide range of ex- Max McBride pert speakers to lead discussions on matters of signifi- cant substance and serious challenge for our industry. President ATIA The exhibitor line-up is exceptional with the latest technologies, products and services on display. Finally, our conference team has organised an exciting social program to keep everyone satisfied throughout the five days we spend together. I look forward to meeting you all and I hope everyone has a great time. GENERAL INFORMATION 5 General Info MOBILE PHONES Please ensure all mobile phones are turned to silent whilst attending business sessions and during the Gala Dinner. NAME TAGS DRESS CODE Delegates, partners, sponsors and Neat business attire is expected of all exhibitors are required to wear their name conference attendees. For social outings tags to all conference sessions and social casual attire is acceptable and encouraged. functions. The name tag is your ‘entry There is a more formal dress code for the ticket’ to attend business sessions, social Gala Dinner on Wednesday night. sessions, meals and events. They can be collected from the registration desk. LOCATION WEATHER ON THE GOLD COAST Mantra on View Hotel is in the heart of Surfers Paradise’s coldest temperatures Surfers Paradise, just 160 metres from the rarely go below ten degrees overnight, and beach, 20 km north of the Gold Coast Air- can be as high as 21 most days. You will port and 90 km south of Brisbane Airport. probably need a jacket on to watch the 5 o’clock sunset. Ocean temperatures are a little cooler in winter. Average High temp: 21oC Past Conferences Sunrise: 6.30 am and Sunset: 5.15 pm October 1971 Canberra April 1984 Hobart March 2000 Adelaide October 1972 Perth October 1984 Melbourne March 2001 Hobart September 1974 Hobart March 1985 Sydney May 2002 Townville October 1975 Singapore October 1985 Launceston March 2003 Melbourne September 1976 Adelaide March 1986 Gold Coast May 2004 Sydney March 1977 Sydney October 1986 Perth May 2005 Gold Coast September 1977 Townsville March 1987 Melbourne April 2006 Perth March 1978 Melbourne May 1988 Brisbane March 2007 Adelaide September 1978 Queenstown March 1989 Canberra April 2008 Canberra February 1979 Gold Coast March 1990 Alice Springs May 2009 Cairns September 1979 Hong Kong March 1991 Hobart June 2010 Darwin March 1980 Canberra March 1992 Perth May 2011 Hobart September 1980 Hobart March 1993 Adelaide April 2012 Gold Coast March 1981 Canberra May 1994 Cairns April 2013 Adelaide September 1981 Perth April 1995 Sydney April 2014 Perth March 1982 Adelaide April 1996 Melbourne April 2015 Melbourne September 1982 Sydney March 1997 Canberra April 2016 Gold Coast February 1983 Melbourne May 1998 Gold Coast April 2017 Hobart September 1983 Sydney March 1999 Perth May 2018 Gold Coast 6 SPONSORS 2019 Sponsors Platinum Sponsors

Cabcharge C Benoit Davi P 0466 947 553 E [email protected] Cabcharge is a leader in payment solutions committed to supporting the taxi industry. At Cabcharge, we make it our mission to promote and increase the use of Cabcharge products all over Australia, which supports your taxi businesses. Cabcharge customers are catching taxis, not rideshare! The more people using Cabcharge products, the more work for your taxis! Gold Sponsors

MTI Dispatch C Peter Beatty P +61 417 647 180 E [email protected]

MTI continues to partner with transport providers globally, providing dispatch systems with a proven capacity to enhance the performance and efﬁciency of their business, whilst maintaining a strong partnership philosophy. A market leader with years of transport industry experience, our highly trained and experienced teams have a passion for continually improving and customising MTI’s advanced dispatch system to meet the requirements of our customer’s globally. SPONSORS 7 Silver Sponsors

Pigott Stinson C Leonie Kyriacou P (02) 8251 7777 E [email protected] Pigott Stinson has been proudly serving the taxi industry for over 50 years. We provide expert advice to taxi networks across Australia and can assist you with: • regulatory matters; • issuing arising from contracts of • work health and safety matters including bailment; prosecutions; • commercial agreements; • cooperatives law; • competition law issues; • companies law; • anti-discrimination law;

Autocab C Paul Hughes P 02 6653 3888 E [email protected] Autocab has grown to become the largest supplier of Booking & Dispatch systems in the world today, delivering a lightning fast service with a market leading technology platform. Boasting over 25 years of taxi-company-inspired features built into our system, we help to power over 1500 companies worldwide, and have been proudly servicing the Australian market since 2004, from our base in NSW. In addition to our ﬂagship products Ghost & Driver Companion, we have since broadened our range of services to include White Label Apps, Analytics, Phantom Phone System, Payment Solutions as well as a range of online and social media solutions for taxi companies, hire car companies, limousine and ground transportation companies of all sizes.

Taxi 131008 Limited C Wolfgang (Wally) Sievers OAM P 0419595177 E [email protected] Established in 1992, 131 008 is Australia’s first national taxi booking phone number. 131 008 connects people from all over Australia with their local taxi service for the cost of a local call (higher from a mobile). We have about 300 member taxi services in Australia, covering every city and most towns, large and small. Taxi 131-008 Limited is 100% Australian owned and operated and is a nationally recognised and trusted brand. In fact, the company is wholly owned by the taxi industry - specifically, by the very taxi services that benefit from the 131 008 service.

Parousya Technologies C Arthur Argyropoulos P 03 9013 9724 E [email protected] Parousya’s Automatic Check-in System (ACIS) SDK is the ﬁrst step for your taxi or limo app to achieve uniﬁed commerce; online and in-person. Imagine your app automatically coming alive when a passenger enters your vehicles for unbooked or even pre-booked trips. Your customers don’t need to do anything, no PIN or QR codes, the ACIS technology in your app does all the heavy lifting. Our market research suggests a 10% churn back to taxis because passengers will feel safer having your app deliver the driver and trip details automatically to their phones when they pickup a taxi off the street. Parousya simply helps customers con- nect to the brands they trust. 8 SPONSORS Bronze Sponsors

Aerial Capital Group Ltd C Leanne Stelzner P 02 6126 1524 E [email protected] Aerial Capital Group Ltd is an Australian and NZ Transport Communications integrator. Our Data Centres in Canberra and Palmerston North NZ are fully integrated using cloud based communications infrastructure linked to Smartmove and MTI transport dispatch systems. If you are looking for a communications integrator to provide your transport business with access to the beneﬁts of modern technologies – such as web based solutions (ERP), IVR, ASR, API integration (AI & RPA coming soon) talk to us about a solution that meets your needs. The Aerial group combines over 60 years of taxi, hire car and bus experience with operating experience in call centres, telecommunications and system integration. We have over 60 staff in Australia and 45 staff in NZ supporting over 14 taxi, bus and ridesharing businesses.

Taxi Industry Australia Insurance Brokers C Jody Pennell P 07 3246 7512 E [email protected] For almost two decades, Taxi Industry (Australia) Insurance Brokers (TIAIB) have been providing innovative, low cost protection solutions for Taxi drivers and operators Australia wide. We deliver fresh, modern ideas and we constantly strive to offer the best possible range of beneﬁts to TIAIB members. In addition to Personal Acci- dent and Public Liability Insurance, we offer a different approach to Taxi Insurance through our unique, forward thinking TIAIB Discretionary Trust.

Southern Communications Network C Nigel Hall P 08 7200 5353 E [email protected] Southern Communications Network is located in Australia, providing call centre services for SmartMove taxi ﬂeets and other businesses which require cost-effective phone answering services 24 hours a day/ 7 days a week.

NSW Country Taxi Operator Association C Geoff Ferris P 0418 214 135 E [email protected]

NSW CTOA advocates for and on behalf of its members that own or operate taxis in rural and regional New South Wales, with government and government departments as well as other groups that the taxi industry needs to interact with, in day to day planning and operations. DIGITAL PASS Digital Pass now available on Android!

Digital Pass gives corporate clients the ability to send anyone Cabcharge tickets directly to an Android or Apple smartphone with ease, anywhere, anytime. This means more passengers, in more taxis, more often. OUR COMMITMENT

Attracting more passengers so you can make more money.

Visit merchants.cabcharge.com.au/digital-pass for more information today. 10 FLOOR PLAN Exhibitor Floor Plan

10 11 12 Paradise 2 Paradise 1 Smoking Area

9 Catering 13

Boulevard 3 BOH 16 15 14

2 4 1 VEHICLE 3 5

6 7 Boulevard 2 Conference Room 1 Pre-function Lobby

VEHICLE 8 3

VEHICLE BOH STAIRS Boulevard 1 DOWN Conference Room

FIRE EXIT FIRE EXIT Vehicle Display #1. Toyota Australia #2. Les Brazier #3. LDV Australia Trade Exhibitors #1. Cabcall #2. Cabcharge #3. Strike #4. 13 Cabs #5. Streamax Australia #6. Autocab #7. Vehicle Access Solutions #8. RedRoute #9 & 10. MTI Dispatch #11. NSW Country Taxi Call Centre #12. Smartmove #13. Taxicomms #14. ATIA Coffee Lounge #15. TiCKTOC #16. Azpired EXHIBITOR INFO 11 Exhibitor Contact Info Vehicle Display #1. Toyota Australia #2. Les Brazier #3. LDV Australia C Brendan Stone C Peter Greig C Joe Ponzo P 0419 714 160 P 1800 272 9437 P 0499 777 737 E [email protected] E [email protected] E [email protected]

Trade Exhibitors #1. Cabcall #2. Cabcharge #3. Strike C Graeme Bond C Benoit Davi C Parker Montagu P 1300 222225 P +61 466 947 553 P +61 420 311 352 E [email protected] E [email protected] E [email protected]

#4. 13 Cabs #5. Streamax Australia #6. Autocab C Chris Culph C Brad Warr C Paul Hughes P + 61 401 679 780 P 1300 822 986 P +61 (0)2 6653 3888 E [email protected] E [email protected] E [email protected]

#7. Vehicle Access Solutions #8. RedRoute #9 & 10. MTI Dispatch C David Freeman C Steven Blom C Peter Beatty P +61 417 032 663 P +1 (310) 999-5453 P +61 417 647 180 E [email protected] E [email protected] E [email protected]

#11. NSW Country Taxi Call Centre #12. Smartmove C Danielle Sigley C Bill Cumpston P +61 490 723 210 P +61 (0)8 8238 3075 E [email protected] E [email protected]

#13. Taxicomms #15. TiCKTOC #16. Azpired C Guy Bridson C John Sajadi C Joel Jesper “JJ” Alino P +61 490 958 419 P + 61 438 575 997 P +1 877 648 5970 E [email protected] E [email protected] E [email protected] 12 CONFERENCE PROGRAM

Conference Program Conference Opening Sunday 26 May All attendees

Registration Desk Open 2:00pm - 5:00pm Hotel Lobby, Mantra on View

WELCOME RECEPTION Pre-function Lobby and Boulevard Room 3, 6:00pm - 7:30pm Mantra on View Hotel

SPONSOR

DRESS CODE: Neat casual/informal BUSINESS PROGRAM 13 BUSINESS PROGRAM Monday 27 May 8:30am - 5:00pm Registration Desk Open Level 2, Mantra on View Hotel 9:00am - 10:30am OPENING SESSION SPONSOR Welcome Address Blair Davies, CEO, Australian Taxi Industry Association

Ofﬁcial Opening Hon Mark Bailey, Minister for Transport and Main Roads, Queensland Government

Keynote Address Looking forward - what’s up the road? Michael Pascoe, Respected Economic & Finance Commentator

10:30am - 11:00am Morning Tea SPONSOR 11:00am - 12:30pm MORNING SESSION Presentation Ready or not - Australia and the rest of the world are moving to fully Electric Vehicles Gregory McGarvie, Managing Director, ACE EV Group

Presentation What’s wrong with gig economy worker models - plenty if you want to drive for a living. Alison Pennington, Economist, Centre for Future Work

12:30pm - 2:00pm Lunch SPONSOR 2:00pm - 4:00pm AFTERNOON SESSION Presentation Technology Products & Services Showcase Conference Sponsors & Trade Exhibitors

Q&A Panel State of the Nation - getting the settings right for industry growth (more people in more taxis more often) Max McBride, President, Australian Taxi Industry Association Fred Lukabyo, COO, A2B Australia Mark Bramston, Managing Director, Aerial Capital Group Ltd Happy Hours and Hors d’óeuvres 4:00pm - 6:00pm Pre-Function Lobby and Boulevard Room 3, Mantra on View Hotel Free evening for delegates and partners to dine and explore the Gold Coast at their leisure 14 SOCIAL PROGRAM SOCIAL PROGRAM

Monday 27 May 8:30am - 5:00pm Registration Desk Open Level 2, Mantra on View Hotel 9:00am - 10:30am OPENING SESSION SPONSOR Welcome Address Blair Davies, CEO, Australian Taxi Industry Association

Ofﬁcial Opening Hon Mark Bailey, Minister for Transport and Main Roads, Queensland Government

Keynote Address Looking forward - what’s up the road? Michael Pascoe, Respected Economic & Finance Commentator

10:30am - 11:00am Morning Tea SPONSOR Meet in the Hotel Lobby of the Mantra on View to board 11:00am the coach Commencing with a Coffee

Discover Queensland’s most iconic high coffee experience at the Intercontinental Sanctuary Cove Resort. Set within the rich ambience of The Fireplace, you will begin with your signature 11:30am - 3:00pm coffee order before making your way through tiers of gour- met sandwiches, warm savouries, scones and infused sweets. You will then have the chance to stroll next door to the Marine Village and wander through the variety of specialty shops and fashion boutiques.

Dress code: Smart Casual 2:30pm Depart Sanctuary Cove to return to Mantra on View Happy Hours and Hors d’óeuvres 4:00pm - 6:00pm Pre-Function Lobby and Boulevard Room 3, Mantra on View Hotel Free evening for delegates and partners to dine and explore the Gold Coast at their leisure BUSINESS PROGRAM 15 BUSINESS PROGRAMTuesday 28 May 8:30am - 5:00pm Registration Desk Open Level 2, Mantra on View Hotel 9:00am - 10:30am OPENING SESSION SPONSOR Presentation Compulsory Third Party (CTP) insurance for taxis and ride-sourc- ing vehicles - different approaches in different States Neil Singleton, Insurance Commissioner, Insurance Commision, Queensland Treasury Ivan Lebedev, Director Scheme Analytics and Finance, CTP Insur- ance Regulator SA

Presentation Australian airports - how getting to your plane is changing. Joeley Pettit, Corporate Affairs Director, Australian Airports Asso- ciation 10:30am - 11:00am Morning Tea SPONSOR 11:00am - 12:30pm MORNING SESSION Presentation Take care promoting your taxi brand and services - tiptoeing through the legal mineﬁeld Leonie Kyriacou, Partner, Pigott Stinson Lawyers

Presentation Mobility as a Service (MaaS) - a window of opportunity with the right mindset Tony Canavan, Partner, Ernst & Young 12:30pm - 2:00pm Lunch SPONSOR 2:00pm - 4:00pm AFTERNOON SESSION Presentation The New Zealand taxi industry - responding to challenge John Hart, Executive Director, NZ Taxi Federation

Presentation Micro Mobility - creating new and fun options for scooting around Nelson Savanh, Public Affairs Manager, Lime

Presentation Class actions explained - separating fact from hype and hoopla Daniel Fleming, Partner, Pigott Stinson Lawyers

Q&A Panel Know the law - ignorance is not bliss Leonie Kyriacou, Partner, Pigott Stinson Lawyers Daniel Fleming, Partner, Pigott Stinson Lawyers Happy Hour 4:00pm - 5:00pm Pre-Function Lobby and Boulevard Room 3, Mantra on View Hotel SPONSOR Free evening for delegates and partners to dine and explore the Gold Coast at their leisure 16 SOCIAL PROGRAM SOCIAL PROGRAM Tuesday 28 May 8:30am - 5:00pm Registration Desk Open Level 2, Mantra on View Hotel Meet in the Hotel Lobby of the Mantra on View to board 9:00am the coach

Wonderful World of Wildlife

Get up close to Australia’s largest selection of native animals at the Currumbin Wildlife Sanctuary. Be immersed in the wonder and natural beauty of the Cur- rumbin rainforest and come face to face with the extraor- dinary wildlife in the exciting shows and hands on encoun- 9:15am - 3:30pm ters. Explore the new Lost Valley, a forgotten world of some of the world’s most unique and distinctive ﬂora and wildlife. Finally, put your feet up and feast on a delicious lunch made with locally sourced ingredients, constructed by the sanctuary’s award winning team.

Dress code: Casual, please wear comfortable shoes and bring sunscreen and a hat

Depart Currumbin Wildlife Sanctuary to return to the Man- 3:00pm tra on View Happy Hour 4:00pm - 5:00pm Pre-Function Lobby and Boulevard Room 3, Mantra on View Hotel SPONSOR

Free evening for delegates and partners to dine and explore the Gold Coast at their leisure BUSINESS PROGRAM 17 BUSINESS PROGRAMWednesday 29 May 8:30am - 5:00pm Registration Desk Open Level 2, Mantra on View Hotel 9:00am - 10:30am OPENING SESSION SPONSOR Presentation What’s on the horizon for LPG vehicles - the new technology will be a game changer John Coggins, National Autogas Manager, ELGAS

Presentation Taxi Subsidy Scheme v National Disability Insurance Scheme - which is better for people with disability wanting transport Chris Edwards, Manager, Government Relations and Advocacy, Vision Australia 10:30am - 11:00am Morning Tea 11:00am - 12:30pm MORNING SESSION Presentation Compliance & Enforcement - when there isn’t a human driver behind the wheel Marcus Burke, Director, Automated Vehicles, National Transport Commission

Q&A Panel: Compliance & Enforcement - levelling the playing ﬁeld, areas for focus & opportunities to improve Barbara Wise, Point to Point Transport Commissioner, New South Wales Suzanne Rose, Executive Director (Service Policy), TransLink, Queensland Al Martin, Director, Strategy & Innovation, Commercial Passenger Vehicles Victoria 12:30pm - 2:30pm Lunch 2:30pm - 4:00pm AFTERNOON SESSION Presentation 2:30pm - 3:00pm The changing landscape of PR - promoting positive narratives Yasmine Gray, Executive Director (Brisbane), Red Agency

2019 Conference Review 3:00pm - 4:00pm 2020 Conference Preview & Presentations Conference Close

Finale Gala Dinner 6:30pm - 11:30pm Palm Ballroom, Mantra on View Hotel Dress Code: Semi Formal/Formal SPONSOR 18 SOCIAL PROGRAM SOCIAL PROGRAM Wednesday 29 May

8:30am - 5:00pm Registration Desk Open Level 2, Mantra on View Hotel Meet in the Hotel Lobby of the Mantra on View to board 9:30am the coach

Go Bananas for Bargains

Experience Australia’s favourite outlet and specialty shopping destination, Harbour Town. With over 240 stores on sale everyday you can make your budget go so much further. With quality local and international brands, you will get your ﬁx of retail therapy at a fraction of the price. Set in 10:00am - 2:30pm a palm lined open-air mall, you can make the most of the Gold Coast’s stunning weather while you shop. Lastly relax and unwind, whilst enjoying a sumptuous lunch in the fresh new outdoor dining destination – Harbour Town Eats.

Dress Code: Casual

2:30pm Depart Harbour Town to return to the Mantra on View 3:00pm - 4:00pm AFTERNOON SESSION 2019 Conference Review 2020 Conference Preview & Presentations Conference Close

Finale Gala Dinner 6:30pm - 11:30pm Palm Ballroom, Mantra on View Hotel Dress Code: Semi Formal/Formal SPONSOR Combined Outing COMBINED OUTING 19

Thursday 30 May

Meet in the Hotel Lobby of the Mantra on View to 9:30am board coaches to Mariner’s Cove Marina 9:45am Board the cruise to South Stradbroke Island South Stradbroke Island Cruise

Delegates and partners are invited to relax and unwind on a serene journey through the magniﬁcent Gold Coast waterways. Embark on a scenic cruise that travels through the heart of the Broadwater, uncovering fantastic views and photo opportunities along the way. Be guided by the informative local commentary and possibly even manage to spot some of the local wildlife along the way. The 9:45am - 3:00pm cruise will then arrive at its destination, An Island Hideaway, the hidden treasure of South Stradbroke Island. Enjoy a leisurely lunch amongst the island’s tranquil setting and be entertained by live music. This will be a most relaxing way of experiencing the best that the Gold Coast has to offer and a perfect way to conclude the conference.

Dress Code: Casual

Depart Mariner’s Cove Marina to return to the 3:00pm Mantra on View 20 EXHIBITORS Exhibitors Vehicle Display

LDV Australia

Although well known in the UK, LDV is a relatively new car brand in Australia, selling a range of People Movers, Utes, SUVs and Vans through a network of 70 dealers nationally. The brand is a division of SAIC and is the 36th largest company in the world according to the 2018 Fortune Global 500. In 2018 SAIC sold over 7 million vehicles and has joint ventures with both Volkwagen and General Motors.

Les Brazier

Brazier Mobility produces what is arguably Australia’s premier range of WheelChair Accessible Vehicles and Taxis (WAV’s & WAT’s) and has done so for the past 20+ years. Our vehicles are Engineered for and exceed all Australian States and Territories leg- islative requirements together with ADR’s and AS’s and whilst based in Adelaide we still are able to supply vehicles to meet all standards quickly and efﬁciently.

Toyota Australia

Toyota Australia started in 1963 with a vision of sustainable development of society and the planet through its business operations which have cemented our position as Australia’s leading automotive company. We are continuously innovating to develop vehicles that meet the needs of the market both now and into the future. Meanwhile we continue to work towards vehicles that are safe for everyone, and that maintain the standards of durability and reliability that people expect from the Toyota brand. Trade Exhibitors EXHIBITORS 21

Autocab

Autocab has grown to become the largest supplier of Booking & Dispatch systems in the world today, delivering a lightning fast service with a market leading technology platform. Boasting over 25 years of taxi-company-inspired features built into our system, we help to power over 1500 companies worldwide, and have been proudly servicing the Australian market since 2004, from our base in NSW. In addition to our ﬂagship products Ghost & Driver Companion, we have since broadened our range of services to include White Label Apps, Analytics, Phantom Phone System, Payment Solutions as well as a range of online and social media solutions for taxi companies, hire car companies, limousine and ground transportation companies of all sizes.

Azpired

Azpired is a world class call center that provides cost-efﬁcient outsourcing services to multiple market sectors. Azpired uses the latest and most advanced technology to ensure that we are able to offer our clients the expertise and industry knowledge and come up with the latest business solutions.

Cabcall

Cabcall (est 1995) automates taxi bookings, reduces transaction costs and makes the booking process easy for taxi companies and customers worldwide. Cabcall’s IVR uses speech recognition and can achieve over 80% automation. Customise your Cabcall build with features that let you arrange customer check backs (call or text), import bookings like DVA into your dispatch system and automate your billing with Cabaccs. Keep up with the marketplace changes by letting your customers book online with eCabcall or integrate 1Cabcall, a one-but- ton request solution for venues. Come see our team on Stand 1 to talk about how Cabcall’s range of products can help you.

Cabcharge

Cabcharge is a leader in payment solutions committed to supporting the taxi industry. At Cabcharge, we make it our mission to promote and increase the use of Cabcharge products all over Australia, which supports your taxi businesses. Cabcharge customers are catching taxis, not rideshare! The more people using Cabcharge products, the more work for your taxis!

13 Cabs

Whether you run a taxi business in Warwick or Bundaberg, Ipswich or Gold Coast, 13cabs is committed to helping Queensland taxi networks enhance their fleet and service offering to customers. To that end, when you partner with 13cabs your network will benefit from: access to Australia’s most popular taxi booking app, a 24/7 contact centre in Brisbane, a fully-maintained job dispatch system, remote fleet monitoring, ongoing technical support and more. 22 EXHIBITORS Exhibitors Mobile Technologies International

MTI continues to partner with transport providers globally, providing dispatch systems with a proven capacity to enhance the performance and efﬁciency of their business, whilst maintaining a strong partnership philosophy. A market leader with years of transport industry experience, our highly trained and experienced teams have a passion for continually improving and customising MTI’s advanced dispatch system to meet the requirements of our customer’s globally.

NSW Country Taxi Call Centre

Country Taxi Call Centre is an Australian owned and operated taxi call centre based in Country NSW. With over a decade of experience we have grown to provide services to fleets Australia wide. Our dynamic and flexible approach allows us to provide outstanding customer service to all of our clients, regardless of fleet size. Working closely with Smartmove dispatch system, we are able provide booking and dispatch services for fleet operators on both a full-time and part-time (i.e. overflow) basis.

RedRoute

RedRoute’s AI call takers are able to handle all the calls your taxi business receives. Leveraging revolutionary artiﬁcial intelligence, RedRoute offers a human-like voice experience to your customers. With RedRoute, say goodbye to long hold times, unin- formed customers, and angry drivers. RedRoute handles all types of calls, from simple ASAP bookings and wait time requests to even the most complex account rides. RedRoute also reminds your customers of upcoming bookings, delays, or changes to their ride. RedRoute adapts to your business processes, reaching unprecedented automation rates and saving your business thousands of dollars a month.

Smartmove

SmartMove is the most popular taxi dispatch and management system in Australia. It is tailored to conditions in Australia and New Zealand and adapts to the ever-changing regulatory requirements. This includes the mandatory reporting required for various state levies and the engaged travel for NSW CTP insurance. With SmartMove, you have full control of your ﬂeet. You can choose to operate your own call centre or outsource it to one of a number of professional call centres that use our technology.With more and more ﬂeets upgrading to SmartMove, it is no surprise we are the dispatch system of choice for taxi networks in Australia and New Zealand. But, don’t take our word for it, ask our customers why they chose SmartMove. EXHIBITORS 23

Streamax Australia

Streamax Australia is a supplier of mobile digital video recorders and driver and vehicle safety solutions. We are the market leader on the global stage and prioritise quality, innovation and customer satisfaction with all our products. We also offer ﬁnance solutions on our products if required.

Strike

Strike Group Australia is an automotive technology leader that delivers high performance technology products for the automotive & telecommunication industries.

Taxicomms

Taxicomms is a specialist vehicle ancillary installation and service centre based in Albion Queensland. Taxicomms specializes in supplying, ﬁtting and servicing elec- tronics equipment ﬁtted to taxis. Our facilities include a drive through service facil- ity, electronic repair workshop, radio base station infrastructure and an installation workshop. Taxicomms is the approved supplier of TaxicamHD Mobile CCTV camera systems, which is the only camera system approved in all of the major Australian states.

TiCKTOC

TiCKTOC is a simple to use, fully featured Rideshare Application integrated with a payments gateway. If you are an Australian or global business, a partnership with TiCKTOC will help you grow your business against other rideshare companies and take back control. We will work with your business to help provide the customer experience you seek. TiCKPAY is an e-commerce, EFTPOS, mPOS and invoice provider operating in the ﬁn-tech space. We provide highly competitive rates and tailored of- ferings for the Rideshare, Taxi and Hire car industry to enable your business to com- pete with the big players. View us as an enabler and an extension to your business to help drive activity and income. Pop over to booth 15 to see how we can help you build an income stream from both our TiCKTOC and TiCKPAY Apps.

Vehicle Access Solutions

Vehicle Access Solutions modify Vehicles to suit Wheelchair Accessibility across all Industries Nationally. Wheelchair Accessible Taxi Conversions have been a part of our business since 1993. With Sales, Service & Parts, we are the trusted Modiﬁer to the Taxi Industry & still here supporting the Industry. Spend less time filling up and more time picking up Add All-New RAV4 Hybrid to your fleet

RAV4 GX Hybrid AWD shown

All-New RAV4 Hybrid is Toyota’s first Hybrid SUV released in Australia. Offering lower fuel consumption than a conventional petrol vehicle of just 4.7L/100km* (combined), it allows your drivers to go further on a single tank. That means fewer fuel stops, and more fares. What’s more, you’ll enjoy low running costs and potentially reduced rego^ too. To find out more, hail down a Toyota Fleet Specialist by calling 1800 444 847.

toyota.com.au/fleet

*Achieved in test conditions for comparison purposes only. Actual fuel consumption varies depending on driving conditions/style, vehicle condition, load and options/accessories fitted. Source: ADR81/02 combined (4.7L/100km) for auto models. ^Hybrid vehicle registration fees vary between states/territories. For details about available discounts and eligibility criteria, refer to the Road Traffic Authority in your area. RAV4 GX Hybrid AWD shown. It is the responsibility of the taxi/rideshare operator to ensure compliance with regulations applicable in the operator’s State or Territory. Toyota Australia accepts no responsibility or liability for any expense, damage or loss relating to any taxi conversion of any vehicle. TFM2128 – ATIA 05/19

TFM2128_Q2_Taxi_Hybrid_ATIA_180x250_AW2.indd 1 8/5/19 2:17 pm SPEAKER PROFILES 25 Speaker Profiles

Hon Mark Bailey Minister for Transport and Main Roads, Queensland Government Mark Bailey is the State Member for Miller and a former Council- lor for Moorooka Ward on the Brisbane City Council. He was elected to the seat of Yeerongpilly in February 2015 and sworn in as the Minister for Main Roads, Road Safety and Ports and Minister for Energy and Water Supply on 16 February 2015. And in December 2015, the portfolio of Biofuels was formally added to his responsibilities. In December 2017, Mark was re-elected in the new seat of Miller and was sworn in as the Minister for Transport and Main Roads. The Minister recognises the signiﬁcance of his portfolio as a key facilitator for economic development across Queensland. A bal- anced and efﬁcient transport network across rail, roads, public transport, ports and active transport is crucial for jobs and a prosperous Queensland.

Mark Bramston Managing Director, Aerial Capital Group Ltd Mark Bramston is Managing Director of Aerial Capital Group Ltd Canberra. Mark has 15 years- experience with Aerial working in the Canberra and NZ markets. Aerial owns Canberra Elite taxis and operates taxis, shuttles, buses and Hire cars in Canberra. Aerial also owns taxi businesses in NZ (First Direct taxis Christ- church and Palmerston North taxis) and the NZ TaxiCom data centre. Aerial has a data centre in Palmerston North NZ that connects with the Canberra Call Centre forming a single business unit. Aerial business in NZ also provides call centre services to 10 other NZ taxi businesses. 26 SPEAKER PROFILES Speaker Profiles

Marcus Burke Director, Automated Vehicles, National Transport Commission

Marcus Burke is Director Automated Vehicles at the National Transport Commission. Marcus leads the team at the NTC exam- ining the regulatory barriers to automated vehicles and develop- ing the future reforms to support their commercial deployment. He has presented at conferences both in Australia and interna- tionally on the legal issues associated with automated vehicles.

Tony Canavan Partner, Ernst & Young EY’s Global Transport Leader, Tony Canavan oversees the government sector on transport. This follows on from signiﬁcant leadership roles in the Victorian Government in Australia. He was Victoria’s Coordinator-General, responsible for rolling out the multibillion dollar Economic Stimulus Plan during the Global Financial Crisis. He led the development of Transport and Mobil- ity Strategies across Australia, recently advising the Australian Government on a new second international airport for Sydney.

John Coggins National Autogas Manager John Coggins is the National Autogas Manager for Elgas/Unigas the largest independent wholesaler supplier of Autogas in Aus- tralia. John joined the company in 2012 managing key accounts including multinational operators throughout the Eastern Sea- board. John studied Motor Vehicle Engineering and Gaseous fu- els applications in Sydney NSW furthering his training in the USA and Europe holding technical sales and training development roles with key OS Equipment Manufacturers. Supporting the development of Automotive applications throughout South East Asia and Australia over the past 25 years, John played an inte- gral part in application design and service of the locally produced OEM endorsed Autogas programs released by GM Holden, Ford & Mitsubishi Australia. John supports various working group ini- tiatives for the Gas Energy association and is proactively involved with key industry stakeholders in the transportation sector supporting the continued development of Autogas. SPEAKER PROFILES 27 Chris Edwards Manager, Government Relations and Advocacy, Vision Australia Chris has more than 20 years’ experience in Board and management roles within the disability sector. In his current role as the Manager of Government Relations & Advocacy for Vision Austra- lia, and through his own lived experience of disability, he has built a comprehensive understanding of the impact that NDIS has on mainstream services including transport.

Daniel Fleming Partner, Pigott Stinson Lawyers Daniel Fleming is a partner at Pigott Stinson, and practises in all areas of civil litigation, including contract claims, property disputes, shareholder disputes and insolvency. Daniel’s litigation practice has included extensive involvement acting for the taxi industry, including: • advising taxi networks on compliance with competition laws under the Competition and Consumer Act 2010 (Cth); • appearing on behalf of the NSW TIA in proceedings against the Transport Workers’ Union in the NSW Industrial Relations Commission; and • advising taxi networks with respect to disciplinary proce- dures against taxi drivers.

Blair Davies CEO, Australian Taxi IndustryPigott Association Stinson Lawyers has been consistently providing quality legal Blair Davies is the CEO ofadvice the ATIA to –clubs the taxi and services to club indus industry- associations for over 80 years. try’s national peak body. He is also CEO of the Taxi Council of Queensland (TCQ) and anWe International have been Vice President through of thethe US good times and the difﬁcult times with the based Taxicab, Limousine, and Paratransit Association (TLPA). Blair originally joined theclub taxi industry industry. as CEO We of areTCQ committedin 2002, to clubs and the club industry. before taking on the role of ATIA CEO shortly after. In 2011-2012, he took a sabbatical from taxis as the Queensland Government’s inaugural Business Commissioner.

Pigott Stinson has been proudly serving the Taxi Industry for over 50 years. We act for taxi networks in NSW, Victoria, South Australia and Queensland.

Contact the Pigott Stinson Taxi Industry Group 02 8251 7777 www.pigott.com.au 28 SPEAKER PROFILES Speaker Profiles

Yasmine Gray Executive Director (Brisbane), Red Agency Yasmine Gray has extensive experience as a journalist and found- ed one of Brisbane’s most successful PR agencies, Graymedia, which she merged with the Havas Group, the world’s fourth largest marketing communications agency, in 2014. Yasmine has won multiple awards and is Executive Director at Australia’s most awarded PR, social and experiential agency, Red Agency. Yasmine is a Fellow, former board director and Queensland President for PRIA.

John Hart Executive Director, NZ Taxi Federation

After spending most of his working life in journalism, John bought a taxi, then managed the company before taking up his current role at the New Zealand Taxi Federation, at a time when the industry was facing its biggest challenge ever.... the arrival of a foreign disrupter.

Leonie Kyriacou Partner, Pigott Stinson Lawyers Leonie Kyriacou is a partner at Pigott Stinson and has worked for the taxi industry for 15 years. Her experience includes: • advising networks across Australia on industrial relations, WHS, business and competition law and the new regulatory environment; • appearing before the NSW Parliamentary Committee on Transport and Infrastructure, to provide expert evidence on the taxi industry; • acting as legal advisor in negotiations with government regarding new Point to Point legislation; and • representing industry bodies before the Fair Work Commis- sion. SPEAKER PROFILES 29

Ivan Lebedev Director Scheme Analytics and Finance, CTP Insurance Regulator SA Ivan Lebedev is Director, Performance at the South Australian CTP Insurance Regulator. He holds a PhD in Physics and is an As- sociate of the Actuaries Institute. Prior to joining the CTP Regu- lator, Ivan was an internal Scheme Actuary at ReturnToWorkSA.

Fred Lukabyo Chief Operating Officer, A2B Australia Fred Lukabyo is Chief Operating Officer for A2B Australia. With experience which ranges from discovering the Taxi industry as a Uni student Taxi driver to running wheelchair taxi services, Fred’s CV includes managing some of Australia’s largest taxi companies and his current role where he is responsible for the Cabcharge payments business. Fred knows the taxi industry backwards both in Australia and globally. When not battling State Government regulators, Fred can be found visiting Taxi businesses in cities and towns across the country. Fred holds an Australian Graduate School of Management (AGSM) MBA, a Bachelor of Business from the University of Technology, Sydney and is a qualified Insurance Broker.

W O M E N I N T A X I S MONDAY 27 MAY 2019 | 7:45 AM Palm Room Mantra on View Hotel Providing a forum for women working in or with the taxi transport industry Register your interest here: [email protected] 30 SPEAKER PROFILES Speaker Profiles

Al Martin Director, Strategy & Innovation, Commercial Passenger Vehicles Victoria Al Martin is a strategic leader with experience across the private, public and not-for-proﬁt sectors in Transport, Health, Disability, Justice and Defence. Al has held executive roles with responsibility for strategy, service delivery, operations, project management and stakeholder relations in Australia, the UK, the Gulf, North and Latin America and West Africa. Al has a proven capacity to operate in highly challenging and complex environments and of delivering services underpinned by a culture of safety. Al joined Commercial Passenger Vehicles Victoria as the Director of Strategy and Innovation in February 2019.

Max McBride President, Australian Taxi Industry Association Max is currently the President of the Australian Taxi Industry As- sociation (ATIA) and the Taxi Council of Queensland (TCQ). He has held the former position since 2017, and the latter since 2002. Max’s experience in this industry however goes back over 35 years to 1981 when he started driving cabs in NSW. From there he moved back to his hometown of Mackay where he has been involved in all facets of the business, from running a taxi booking company through to driving shifts in wheelchair accessible taxis. Max currently owns taxi licences in Mackay and Yeppoon, and operates a small ﬂeet of taxis. In addition to his industry roles as President of ATIA and TCQ, he is also a board member for the Taxi Industry (Australia) Insurance Brokers and Capricorn Cabs. SPEAKER PROFILES 31

Gregory McGarvie Managing Director, ACE EV Group Managing Director Greg McGarvie has a background in business, marine education and training sciences. He was instrumental in the early development of a number of regional and international environmental organisations. Together with business partner Will Qiang their businesses have embraced - Energy Manage- ment Planning - Low Energy Lighting Solutions and since 2015 Utility Scale Solar and Storage - Electric Vehicle Manufacturing - Ecosystem Development - virtual storage networks. The ACE-EV Group is creating great Australian opportunities with eMobility solutions developed by German and Swiss design engineers.

Michael Pascoe Keynote Speaker

Michael Pascoe, Contributing Editor for The New Daily, is one of Australia’s most experienced and entertaining ﬁnance and eco- nomics commentators with more than four decades in newspa- per, broadcast and on-line journalism. His career has ranged from The Courier-Mail and South China Morning Post to the Australian Financial Review, Sydney Morning Herald and Age, from Macqua- rie Radio to Channels 9, 7 and Sky.

Alison Pennington Economist, Centre for Future Work Alison Pennington is an Economist at the Centre for Future Work, housed within the Australia Institute. She has written on collec- tive bargaining and automation in transit, and has a particular interest in job quality, skills and training, and sector development strategies. Alison held previous roles with the Department of Fi- nance and received a Master of Political Economy from the Uni- versity of Sydney. Her masters research focused on Australian ﬁnance, housing and inequality. 32 SPEAKER PROFILES Speaker Profiles

Joeley Pettit Corporate Affairs Director, Australian Airports Association

Joeley is the Corporate Affairs Director for the Australian Airports Association, overseeing the organisation’s communications strategy. Joeley has managed corporate affairs and communications for a range of organisations. She has particular expertise in media relations, issues management and leading effective communications strategies during times of business transformation and change. She holds a Master of Business Administration and degree qualiﬁcations in journalism and public relations.

Suzanne Rose Executive Director (Service Policy), TransLink, Queensland

Suzanne Rose is the Executive Director (Service Policy) within the Queensland Department of Transport and Main Roads. Suzanne has 30 years public sector experience. She has an extensive background in public policy leadership, specialising in passenger transport policy for the last 10+ years, and lead the development and implementation of the personalised transport reforms in Queensland. SPEAKER PROFILES 33

Nelson Savanh Public Affairs Manager, Lime Nelson Savanh is Lime’s Public Affairs Manager. Nelson is experienced in transport public policy and strategic communications. Working in advocacy for Queensland’s largest motoring body, he understands the need to reduce congestion and encourage a shift towards public and active transport. Nelson was previously an advisor on transport and infrastructure public policy issues to senior leaders in the Queensland Parliament, including the Minis- ter for Transport and Main Roads.

Neil Singleton Insurance Commissioner, Insurance Commission, Queensland Treasury Neil Singleton has over 30 years insurance experience across a broad range of management and executive positions in insurance, corporate and regulatory roles. Neil has been the Insurance Commissioner with the Motor Accident Insurance Commission for the past eight years.

Barbara Wise Point to Point Transport Commissioner, New South Wales Barbara is the inaugural NSW Point to Point Transport Commis- sioner – the regulator for taxis, hire cars and rideshare services under the Government’s point to point transport reforms. She was appointed to the position in October 2016 and has been focused on establishing the new regulatory functions provided for by the Government’s reforms. Barbara has nearly 20 years’ experience across Federal and State Government specialising in transport and education policy. Prior to her appointment, Barbara ran the secretariat for the Point to Point Transport Taskforce which formed the basis of the Government’s reforms to the point to point transport industry announced in late 2015, and then led the implementation of the Government’s initial response to the Taskforce report. 34 GOLD COAST ATTRACTIONS Gold Coast Attractions Surfers Paradise Beach front markets Each Wednesday, Friday and Sunday night, lo- cals, holiday-makers and bargain-hunters make their way to the Surfers Paradise foreshore to wander along the coastal stretch of more than 100 market stalls, while live entertainment sets a cheerful mood in the gentle ocean breezes. One of the largest markets on the Gold Coast, the Surfers Paradise Beachfront Markets fea- ture a variety of premium and unique products, including fashion, jewellery, accessories, artworks, photographs, beauty products, home wares and services.

Skypoint Observation Deck Head to Level 77 of the Q1 Building, the world’s tallest residential building, right in the heart of Surfers Paradise. Open 7 days week, make your way to the top and sit back, relax and grab a bite to eat while you take in the unsurpassed 360 degree views of the Gold Coast. Views are breath-taking, what more could you want than enjoying a drink as the sun goes down.

Brush and Barrel Surfers Paradise If you’re feeling creative, head to Brush & Barrel and enjoy BYO food and drink while painting away. If you’re interested in some relaxing paint time, head to www.brushandbarrel.com.au and book your seat today. They are open Thursday-Sunday at $55 per person. WINE AND DINE 35

The Star Gold Coast With luxurious accommodation and spa, iconic bars, restaurants and entertainment precincts, alongside the thrills of a world-class casino, The Star Gold Coast is Australia’s ﬁve-star fun-par- lour. In the Casino, enjoy the buzz and experience the thrills. With over 70 table games and 1600 machines, there are endless ways to play.

Wine and Dine Hurricane’s Grill and Bar Steakhouse Flame grilled steaks and ribs, chicken, 100% grass fed beef burgers and a variety of seafood comprise the signature dishes that Hurricane’s customers ﬁnd irresistible.

Seascape Restaurant & Bar Perched above the hustle of the Surfers Paradise Espla- nade, Seascape offers a multi-level venue with spectacu- lar ocean views and dining experiences for all occasions. Our extensive menus have something for everyone, from fresh local seafood to meat and vegetarian dishes.

Fu Man Chu Oriental Kitchen A sharing menu invites guests to sample a selection of dishes, leaving tantalising ﬂavours dancing on the palate.

Alfresco Italian Restaurant Food is the heart of our restaurant and “amore” is the main ingredient. From the Italian classics, to the best seafood on the Gold Coast, our whole menu is hand- crafted from the ﬁnest, freshest ingredients in town. FOR ALMOST TWO DECADES, TIAIB HAVE BEEN PROVIDING INNOVATIVE, LOW COST PROTECTION SOLUTIONS FOR TAXI DRIVERS AND OPERATORS AUSTRALIA WIDE.

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The information contained in this advertisement, which is current as at the date of publication, provides only a general overview of subjects covered. It is not intended to be taken as legal advice or advice regarding any individual situation and should not be relied upon as such. Insureds should consult their insurance and legal advisors regarding specifc coverage issues. All insurance coverage is subject to the terms, conditions, and exclusions of the applicable individual policies. Current as at May 2019. Jardine Lloyd Thompson Pty Ltd - ABN 69 009 098 864 AFS Licence 226827. The JLT Group is a part of the Marsh & McLennan Companies (MMC) group of companies. 0874/056