2019 ATIA International Taxi Conference Conference Program 26 - 30 May 2019 Mantra on View, Surfers Paradise Driver Management and Training Portal Compatible On All Web Accessible Devices Rate Drivers Performance Out Of 5 Stars Real Customer Feedback Acceptance & Reliability Rates Number Of Jobs Accepted Vs. Declined Driver’s Overall Fleet Ranking Ratings On Punctuality and Quality www.mtidispatch.com NORTH AMERICA | EUROPE | AUSTRALIA | NEW ZEALAND CONTENTS 3 ATIA International Taxi Conference 26 - 30 May 2019 Mantra on View Gold Coast, QLD Contents 4 President’s Welcome 5 General Information 6 2019 Sponsors 10 Exhibitor Floor Plan 11 Exhibitor Contact Information 12 Conference Program 13 Business Program Monday 14 Social Program Monday 15 Business Program Tuesday 16 Social Program Tuesday 17 Business Program Wednesday 18 Social Program Wednesday 19 Combined Outing 20 Exhibitor Details 25 Speaker Profile 34 Gold Coast Attractions 35 Wine and Dine 4 PRESIDENT’S WELCOME President’s Welcome Another year has passed, and I am honoured to wel- come delegates back to the Gold Coast for this year’s ATIA International Taxi Conference. I trust that most at- tendees have been looking forward to the opportunity to catch up with friends and colleagues from interstate, I know I certainly am excited to see everyone again. For those of you escaping the colder climates, as the saying goes, Queensland is beautiful the one day, per- fect the next, is particularly true for the beautiful Gold Coast. As some of you may have experienced last year, Surfers Paradise is the perfect place to mix business with pleasure as we discuss issues of strategic impor- tance to our industry while having a good time. This year’s business program, with the theme ‘Re- siliance’ is one not to miss, featuring a wide range of ex- Max McBride pert speakers to lead discussions on matters of signifi- cant substance and serious challenge for our industry. President ATIA The exhibitor line-up is exceptional with the latest tech- nologies, products and services on display. Finally, our conference team has organised an exciting social program to keep everyone satisfied throughout the five days we spend together. I look forward to meeting you all and I hope everyone has a great time. GENERAL INFORMATION 5 General Info MOBILE PHONES Please ensure all mobile phones are turned to silent whilst attending business sessions and during the Gala Dinner. NAME TAGS DRESS CODE Delegates, partners, sponsors and Neat business attire is expected of all exhibitors are required to wear their name conference attendees. For social outings tags to all conference sessions and social casual attire is acceptable and encouraged. functions. The name tag is your ‘entry There is a more formal dress code for the ticket’ to attend business sessions, social Gala Dinner on Wednesday night. sessions, meals and events. They can be collected from the registration desk. LOCATION WEATHER ON THE GOLD COAST Mantra on View Hotel is in the heart of Surfers Paradise’s coldest temperatures Surfers Paradise, just 160 metres from the rarely go below ten degrees overnight, and beach, 20 km north of the Gold Coast Air- can be as high as 21 most days. You will port and 90 km south of Brisbane Airport. probably need a jacket on to watch the 5 o’clock sunset. Ocean temperatures are a little cooler in winter. Average High temp: 21oC Past Conferences Sunrise: 6.30 am and Sunset: 5.15 pm October 1971 Canberra April 1984 Hobart March 2000 Adelaide October 1972 Perth October 1984 Melbourne March 2001 Hobart September 1974 Hobart March 1985 Sydney May 2002 Townville October 1975 Singapore October 1985 Launceston March 2003 Melbourne September 1976 Adelaide March 1986 Gold Coast May 2004 Sydney March 1977 Sydney October 1986 Perth May 2005 Gold Coast September 1977 Townsville March 1987 Melbourne April 2006 Perth March 1978 Melbourne May 1988 Brisbane March 2007 Adelaide September 1978 Queenstown March 1989 Canberra April 2008 Canberra February 1979 Gold Coast March 1990 Alice Springs May 2009 Cairns September 1979 Hong Kong March 1991 Hobart June 2010 Darwin March 1980 Canberra March 1992 Perth May 2011 Hobart September 1980 Hobart March 1993 Adelaide April 2012 Gold Coast March 1981 Canberra May 1994 Cairns April 2013 Adelaide September 1981 Perth April 1995 Sydney April 2014 Perth March 1982 Adelaide April 1996 Melbourne April 2015 Melbourne September 1982 Sydney March 1997 Canberra April 2016 Gold Coast February 1983 Melbourne May 1998 Gold Coast April 2017 Hobart September 1983 Sydney March 1999 Perth May 2018 Gold Coast 6 SPONSORS 2019 Sponsors Platinum Sponsors Cabcharge C Benoit Davi P 0466 947 553 E [email protected] Cabcharge is a leader in payment solutions committed to supporting the taxi industry. At Cabcharge, we make it our mission to promote and increase the use of Cabcharge products all over Australia, which supports your taxi businesses. Cabcharge customers are catching taxis, not rideshare! The more people using Cabcharge products, the more work for your taxis! Gold Sponsors MTI Dispatch C Peter Beatty P +61 417 647 180 E [email protected] MTI continues to partner with transport providers globally, providing dispatch systems with a proven capacity to enhance the performance and efficiency of their business, whilst maintaining a strong partnership philosophy. A market leader with years of transport industry experience, our highly trained and ex- perienced teams have a passion for continually improving and customising MTI’s advanced dispatch system to meet the requirements of our customer’s globally. SPONSORS 7 Silver Sponsors Pigott Stinson C Leonie Kyriacou P (02) 8251 7777 E [email protected] Pigott Stinson has been proudly serving the taxi industry for over 50 years. We provide expert advice to taxi networks across Australia and can assist you with: • regulatory matters; • issuing arising from contracts of • work health and safety matters including bailment; prosecutions; • commercial agreements; • cooperatives law; • competition law issues; • companies law; • anti-discrimination law; Autocab C Paul Hughes P 02 6653 3888 E [email protected] Autocab has grown to become the largest supplier of Booking & Dispatch systems in the world today, delivering a lightning fast service with a market leading technology platform. Boasting over 25 years of taxi-company-inspired features built into our system, we help to power over 1500 companies worldwide, and have been proudly servicing the Australian mar- ket since 2004, from our base in NSW. In addition to our flagship products Ghost & Driver Companion, we have since broadened our range of services to include White Label Apps, Analytics, Phantom Phone System, Payment Solutions as well as a range of online and social media solutions for taxi companies, hire car companies, limousine and ground transportation companies of all sizes. Taxi 131008 Limited C Wolfgang (Wally) Sievers OAM P 0419595177 E [email protected] Established in 1992, 131 008 is Australia’s first national taxi booking phone number. 131 008 connects people from all over Australia with their local taxi service for the cost of a local call (higher from a mobile). We have about 300 member taxi services in Australia, covering every city and most towns, large and small. Taxi 131-008 Limited is 100% Australian owned and operated and is a nationally recognised and trusted brand. In fact, the company is wholly owned by the taxi industry - specifically, by the very taxi services that benefit from the 131 008 service. Parousya Technologies C Arthur Argyropoulos P 03 9013 9724 E [email protected] Parousya’s Automatic Check-in System (ACIS) SDK is the first step for your taxi or limo app to achieve unified commerce; online and in-person. Imagine your app automatically coming alive when a passenger enters your vehicles for unbooked or even pre-booked trips. Your customers don’t need to do anything, no PIN or QR codes, the ACIS technology in your app does all the heavy lifting. Our market research suggests a 10% churn back to taxis because passengers will feel safer having your app deliver the driver and trip details automatically to their phones when they pickup a taxi off the street. Parousya simply helps customers con- nect to the brands they trust. 8 SPONSORS Bronze Sponsors Aerial Capital Group Ltd C Leanne Stelzner P 02 6126 1524 E [email protected] Aerial Capital Group Ltd is an Australian and NZ Transport Communications integrator. Our Data Centres in Canberra and Palmerston North NZ are fully integrated using cloud based communications infrastructure linked to Smartmove and MTI transport dispatch systems. If you are looking for a communications integrator to provide your transport business with ac- cess to the benefits of modern technologies – such as web based solutions (ERP), IVR, ASR, API integration (AI & RPA coming soon) talk to us about a solution that meets your needs. The Aerial group combines over 60 years of taxi, hire car and bus experience with operating experience in call centres, telecommunications and system integration. We have over 60 staff in Australia and 45 staff in NZ supporting over 14 taxi, bus and ridesharing businesses. Taxi Industry Australia Insurance Brokers C Jody Pennell P 07 3246 7512 E [email protected] For almost two decades, Taxi Industry (Australia) Insurance Brokers (TIAIB) have been providing innovative, low cost protection solutions for Taxi drivers and opera- tors Australia wide. We deliver fresh, modern ideas and we constantly strive to offer the best possible range of benefits to TIAIB members. In addition to Personal Acci- dent and Public Liability Insurance, we offer a different approach to Taxi Insurance through our unique, forward thinking TIAIB Discretionary Trust. Southern Communications Network C Nigel Hall P 08 7200 5353 E [email protected] Southern Communications Network is located in Australia, providing call centre ser- vices for SmartMove taxi fleets and other businesses which require cost-effective phone answering services 24 hours a day/ 7 days a week.