Nash County Department of Social Nash County Nash County Department of Social Services Services, in partnership with our customers and community, provides Department of Social 120 W. Washington Street programs and services that enhance lives, promote safety and self- P.O. Drawer 819 Services sufficiency, strengthen families and Nashville, NC 27856 build the capacity for hope.

Website: www.co.nash.nc.us Income Maintenance Fax: 459-1373 Programs

Contact Information:

Family & Children’s Medicaid: 459-1464

Food & Nutrition Services: 459-9822

Adult Medicaid: 459-1464

Work First Family Assistance: 459-1463

Spanish Interpreter: 462-2415

Medicaid Transportation:

A-J: 462-2452 Seen on (date):______Learn How You Can Help Us K-Z: 459-1427 Worker Name:______Serve You Better Contact Number:______

“In accordance with Federal law and U.S. Department of Agriculture (USDA) and We envision our customers as self- U.S. Department of Health and Human Services (HHS) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, sufficient, productive and or disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion or political beliefs. empowered partners in our diverse We can assist you in community. To file a complaint of discrimination, contact USDA or HHS. Write USDA, Director, registering to vote or updating Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250- 9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TTY). Write HHS, your registration address. Director, Office for Civil Rights, Room 506-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (202) 619-3257 (TTY). USDA and HHS are equal opportunity providers and employers.” It is our goal to provide services to Recertification: What Causes The Most Delays In you in a timely, proficient manner. Benefits? In order to do so, we need your Recertification of benefits is required help! and occurs according to the different  Failure to submit information program standards. It’s important timely for new applications. for you to:  Failure to submit recertification information timely. How To Apply:  Submit your recertification  Frequent phone calls asking if we information timely.  Online at epass.nc.gov . received information that was  Failure to do so makes the  Paper copies are available online, mailed in or dropped off. process more complicated, in the lobby or can be mailed  Insufficient postage on takes a great deal more time upon request. information mailed in. and will result in a delay in  Applications can be returned by next month’s benefits. mail or by placing in the drop box on the outside of the entrance.  You may apply in person.

Status of Your Application:

Time frames for processing applications:

Food & Nutrition: Standard 25 days Processing Mail: What You Can Do To Help Us Emergency 4 days  Mail is received by the post Serve You Better: office or in the agency drop Family & Children’s Medicaid: box outside the entrance.  Submit all requested information 45 days  All mail is logged in the day it timely. is received.  When returning mail on the due Work First Family Assistance:  The drop box is checked date, it’s best to drop paperwork 45 days periodically throughout the off with the receptionist to ensure day. timely receipt. Adult Medicaid:  Drop box is last checked at  Avoid calling unless you have a 65 and older: 45 days 5:00 pm daily. change to report or failed to Under 65: 90 days receive benefits.  The time we spend on the phone Medicaid Based Upon Disability takes us away from processing Determination: 90 days applications and reviews.