Our Business
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Our Business Delivering what we promise 180087 MDS Services A5 Jan 2018.indd 1 17/01/2018 15:10 Our Business What We Do Morrison Data Services is the UK’s leading utility data services business, As part of our growth strategy we have become the market leader in differentiated by the scale and capability of its national workforce. Data Managed Services with a unique ability to leverage our 3,000+ strong This provides regulatory assurance and innovative solutions to energy and field force to both enable and enhance our offerings to energy and water retailers in rapidly changing markets. water retailers. Our success to date is based on the following key competencies: As an organisation, we understand the need to continuously evolve in order to meet the ever changing needs of our clients. Large scale processing of regulated data to industry compliant standards Who we work for Large scale, multiskilled, flexible national workforce Avantigas DONG Energy First Utility npower SSE National, high density data collection Affinity Water Economy Energy Flow Energy OneSelect Statoil BES Ecotricity Opus Energy An ability to adapt to change in an ever-evolving market place Gazprom Telefonica (CSP) British Gas EDF Energy Green Energy Ovo Energy Total Gas & Bulb Energy Development of large scale, multi-product relationships with clients Elexon Haven Power People’s Energy Power Business Stream Energy Assets Irish Water Regent Gas Thames Water Capita As a part of M Group Services, Morrison Data Services has Engie Limejump ScottishPower TOTO Energy Clear Business access to enhanced capabilities across our group in utilities, Water ENI Macquarie SGN Utility Warehouse transport and communications, with our skilled and competent CNG E.ON Energy Leasing Siemens Wales and West workforce in excess of 8,000 people which contributes towards Corona ESB Marble Power South East Water Waterplus a turnover of almost £1 billion and growing. D-ENERGi Extra Energy National Grid Spark Energy YU Energy 61345613450 0 Key facts Our61345 Core0 Services Data UK and Ireland Processing coverage & Analytics 613450 People Support c.3,200 613450 for New Over Utilities 613450 69m field Data Entrants in visits Retrieval 613450 the Utilities per annum 613450 Market Over 200,000 Property maintenance Security Meter visits per 1 billion Services Maintenance annum data and Meter transactions Installation per annum Services Over 350,000 Smart Support Smart Meters fitted Services 180087 MDS Services A5 Jan 2018.indd 2-3 17/01/2018 15:10 Utilities Data Retrieval Utilities Data Retrieval Energy Data Collection Water Data Collection Field Data Collection, Meter Reading and Meter Inspections represent an One of the leading Water Meter Reading, Data Capture and important part of our service offering and are core to our future strategy. Data Managed Services We offer a cost effective and flexible national data collection service in an evolving marketplace. Our national We provide the full scope of water meter reading and associated Data Services throughout the UK and workforce of over 2,500 people are divided into multiple levels of expertise, and are all vetted to British Ireland. These activities include the entire range of revenue collection requirements for water companies and Standard BS7858. Leveraging our national workforce, we have the ability to reach every doorstep in the UK retail organisations in the regulated and deregulated water market. within a few hours. Our industry leading service delivers demonstrable efficiencies that reduce cost and improve the accuracy of domestic, commercial and industrial customer billing. We also offer sales investigation services, Our Services include: confirming the status of property occupancy and asset data validation. • Meter Reading/Data Collection - Domestic, • Electric Meter - Half Hourly Download SME, I&C services Our National service provision includes: • Customer driven appointments or • Battery Exchanges • Meter reading & data collection services for appointment campaigns • Revenue Protection Services domestic & non-domestic premises • Must read / Must inspect services to • Meter data management optimise Industry settlement performance • Attend non-communicating Smart Meters to undertake basic triage • Leakage reporting • Pre-installation and Meter asset surveys 613450 • Meter Modem exchanges • Client revenue protection • Collecting consumer / property data • Property Services, including Inventory • Meter replacement activities • Gas “wind-on”, “decomm / recomm” and Management emergency Prepayment meter services • Sales Investigation • Non-utility data collection Data Integrity Key facts We gather data in the field via our robust handheld devices and transfer Visits per 4 million meters managed - it back to our servers electronically. Geographical coverage annum efficient management of the data All data we retrieve is stored within 52 helping to ensure that our clients’ throughout the UK & Ireland. our secure data centre ensuring 613450 million billing cycle is optimised to A field force of over complete security and integrity of our 613450 400 personnel clients’ data. guarantee accurate revenue Fully vetted and collection. DBS checked Multi-skilled 2,500 workforce field 17 million meter readings - staff providing our clients with a comprehensive solution that 613450 rapidly delivers the most 17 accurate data in line with their million customers’ expectations 180087 MDS Services A5 Jan 2018.indd 4-5 17/01/2018 15:10 Data Managed Services Support for New Entrants in the Energy Utilities Sector Data Processing & Analytics Universal Supplier Solution (USS) Morrison Data Services are the largest provider of data management for the In collaboration with our strategic partners Utiliteam (www.utiliteam.co.uk), utilities sector, providing industry regulated accredited services. USS facilitates low cost entry into and continued support in the complex and competitive UK energy market. Our joint industry expertise and uniquely We manage over 34 million records across a range of services, for more than 30 separate clients and handle in excess of 1 billion transactions annually. combined experience has enabled us to develop a complete solution for those operating in the industry. Our services include: Industry Regulated Data Flow Management We have the capacity to provide integrated Our all-inclusive USS supports new market • NHHDC - Non Half Hourly Data Collection Data Managed Solutions, tailored to our clients’ entrants into the UK energy market through As part of the service package • NHHDA - Non Half Hourly Data Aggregation individual requirements. access to years of industry expertise and Morrison Data Services will: • NHHMoA - Non Half Hourly Meter Operations experience, required software, pre-approved • Register your customers • MAM - Gas Meter Asset Data Flow Management Ensuring data security is at the core of our licence and a fully managed service. This means • Provide a full meter reading service • HH DC, DA and MOP (P272) - Electric Profile operations. We ensure the integrity and security that all the various industry obligations are Class 5-8 meters service of customer information by designing security combined into a single package of set rates, • Provide additional metering services Meter Asset Provider (MAP) Data Flow Services into our systems and processes. This is further allowing our clients to focus on things they really • Manage all relevant industry data obligations Smart Data Retrieval supported through the use of secure data centres. need to, whilst we look after the rest. • Provide all necessary hardware, Other Our Data Management services are delivered with Unlike all other commercially available solutions, a comprehensive quality assurance commitment. software and licenses • All work will comply with GDPR our solution includes all Supplier Data Flow • Provide extensive support and industry • Gas Portfolio Management Business management processes are certified to Management Services including NHHDC, expertise • Half Hourly Download management ISO 9001 and information security management NHHDA, MOP/MAM data management and all the • Manage Data Exceptions • Helping Elexon to compile electricity systems are certified to ISO 27001 providing necessary system updates as inclusive elements consumption profiles for the industry complete security assurance. within the USS package. Our People Industry Regulated Data Flow Management Our people, 17+ years Newcastle, Noida industry UNIVERSAL MDS & Nottingham experience SUPPLIER YOU ADDITIONAL SOLUTION the energy SERVICES supplier NHHDC - Industry Energy Revenue Assurance Portfolio Data Collection Purchasing Data Retrieval (Smart & Pedestrian) size Fully NHHDA - Non Energy Balancing Additional Metering industry >34m Half Hourly Data Services accredited records Aggregation Customer Meter Asset Surveys managed Acquisition Must read/Must inspect Dual Fuel Core annually Services for settlements USS System Billing performance 180087 MDS Services A5 Jan 2018.indd 6-7 17/01/2018 15:10 Meter Maintenance Smart Support Services & Installation Services Morrison Data Services can help minimise the implementation costs of the Smart Meter rollout and enhance the customer journey. We do Utilising our national multi-tiered workforce, Morrison Data Services has the this through the reduction of aborted visits by collecting and validating capacity to provide a range of Meter Maintenance Services and I&C Electric essential site data in advance of sending a technical engineer. Meter installations.