Our Business

Delivering what we promise

180087 MDS Services A5 Jan 2018.indd 1 17/01/2018 15:10 Our Business What We Do Morrison Data Services is the UK’s leading utility data services business, As part of our growth strategy we have become the market leader in differentiated by the scale and capability of its national workforce. Data Managed Services with a unique ability to leverage our 3,000+ strong This provides regulatory assurance and innovative solutions to energy and field force to both enable and enhance our offerings to energy and water retailers in rapidly changing markets. water retailers.

Our success to date is based on the following key competencies: As an organisation, we understand the need to continuously evolve in order to meet the ever changing needs of our clients. Large scale processing of regulated data to industry compliant standards Who we work for Large scale, multiskilled, flexible national workforce Avantigas DONG Energy First Utility npower SSE National, high density data collection Affinity Water Economy Energy Flow Energy OneSelect Statoil BES Ecotricity Opus Energy An ability to adapt to change in an ever-evolving market place Gazprom Telefonica (CSP) British Gas EDF Energy Green Energy Ovo Energy Total Gas & Bulb Energy Development of large scale, multi-product relationships with clients Elexon Haven Power People’s Energy Power Business Stream Energy Assets Irish Water Regent Gas Thames Water Capita As a part of M Group Services, Morrison Data Services has Engie Limejump ScottishPower TOTO Energy Clear Business access to enhanced capabilities across our group in utilities, Water ENI Macquarie SGN Utility Warehouse transport and communications, with our skilled and competent CNG E.ON Energy Leasing Siemens Wales and West workforce in excess of 8,000 people which contributes towards Corona ESB Marble Power South East Water Waterplus a turnover of almost £1 billion and growing. D-ENERGi Extra Energy National Grid Spark Energy YU Energy

61345613450 0 Key facts Our61345 Core0 Services

Data UK and Ireland Processing coverage & Analytics 613450 People Support c.3,200 613450 for New Over Utilities 613450 69m field Data Entrants in visits Retrieval 613450 the Utilities per annum 613450 Market

Over 200,000 Property maintenance Security Meter visits per 1 billion Services Maintenance annum data and Meter transactions Installation per annum Services

Over 350,000 Smart Support Smart Meters fitted Services

180087 MDS Services A5 Jan 2018.indd 2-3 17/01/2018 15:10 Utilities Data Retrieval Utilities Data Retrieval Energy Data Collection Water Data Collection Field Data Collection, Meter Reading and Meter Inspections represent an One of the leading Water Meter Reading, Data Capture and important part of our service offering and are core to our future strategy. Data Managed Services

We offer a cost effective and flexible national data collection service in an evolving marketplace. Our national We provide the full scope of water meter reading and associated Data Services throughout the UK and workforce of over 2,500 people are divided into multiple levels of expertise, and are all vetted to British Ireland. These activities include the entire range of revenue collection requirements for water companies and Standard BS7858. Leveraging our national workforce, we have the ability to reach every doorstep in the UK retail organisations in the regulated and deregulated water market. within a few hours. Our industry leading service delivers demonstrable efficiencies that reduce cost and improve the accuracy of domestic, commercial and industrial customer billing. We also offer sales investigation services, Our Services include: confirming the status of property occupancy and asset data validation. • Meter Reading/Data Collection - Domestic, • Electric Meter - Half Hourly Download SME, I&C services Our National service provision includes: • Customer driven appointments or • Battery Exchanges • Meter reading & data collection services for appointment campaigns • Revenue Protection Services domestic & non-domestic premises • Must read / Must inspect services to • Meter data management optimise Industry settlement performance • Attend non-communicating Smart Meters to undertake basic triage • Leakage reporting • Pre-installation and Meter asset surveys 613450 • Meter Modem exchanges • Client revenue protection • Collecting consumer / property data • Property Services, including Inventory • Meter replacement activities • Gas “wind-on”, “decomm / recomm” and Management emergency Prepayment meter services • Sales Investigation • Non-utility data collection

Data Integrity Key facts

We gather data in the field via our robust handheld devices and transfer Visits per 4 million meters managed - it back to our servers electronically. Geographical coverage annum efficient management of the data All data we retrieve is stored within 52 helping to ensure that our clients’ throughout the UK & Ireland. our secure data centre ensuring 613450 million billing cycle is optimised to A field force of over complete security and integrity of our 613450 400 personnel clients’ data. guarantee accurate revenue Fully vetted and collection. DBS checked Multi-skilled 2,500 workforce field 17 million meter readings - staff providing our clients with a comprehensive solution that 613450 rapidly delivers the most 17 accurate data in line with their million customers’ expectations

180087 MDS Services A5 Jan 2018.indd 4-5 17/01/2018 15:10 Data Managed Services Support for New Entrants in the Energy Utilities Sector Data Processing & Analytics Universal Supplier Solution (USS) Morrison Data Services are the largest provider of data management for the In collaboration with our strategic partners Utiliteam (www.utiliteam.co.uk), utilities sector, providing industry regulated accredited services. USS facilitates low cost entry into and continued support in the complex and competitive UK energy market. Our joint industry expertise and uniquely We manage over 34 million records across a range of services, for more than 30 separate clients and handle in excess of 1 billion transactions annually. combined experience has enabled us to develop a complete solution for those operating in the industry. Our services include: Industry Regulated Data Flow Management We have the capacity to provide integrated Our all-inclusive USS supports new market • NHHDC - Non Half Hourly Data Collection Data Managed Solutions, tailored to our clients’ entrants into the UK energy market through As part of the service package • NHHDA - Non Half Hourly Data Aggregation individual requirements. access to years of industry expertise and Morrison Data Services will: • NHHMoA - Non Half Hourly Meter Operations experience, required software, pre-approved • Register your customers • MAM - Gas Meter Asset Data Flow Management Ensuring data security is at the core of our licence and a fully managed service. This means • Provide a full meter reading service • HH DC, DA and MOP (P272) - Electric Profile operations. We ensure the integrity and security that all the various industry obligations are Class 5-8 meters service of customer information by designing security combined into a single package of set rates, • Provide additional metering services Meter Asset Provider (MAP) Data Flow Services into our systems and processes. This is further allowing our clients to focus on things they really • Manage all relevant industry data obligations Smart Data Retrieval supported through the use of secure data centres. need to, whilst we look after the rest. • Provide all necessary hardware, Other Our Data Management services are delivered with Unlike all other commercially available solutions, a comprehensive quality assurance commitment. software and licenses • All work will comply with GDPR our solution includes all Supplier Data Flow • Provide extensive support and industry • Gas Portfolio Management Business management processes are certified to Management Services including NHHDC, expertise • Half Hourly Download management ISO 9001 and information security management NHHDA, MOP/MAM data management and all the • Manage Data Exceptions • Helping Elexon to compile electricity systems are certified to ISO 27001 providing necessary system updates as inclusive elements consumption profiles for the industry complete security assurance. within the USS package.

Our People Industry Regulated Data Flow Management

Our people, 17+ years Newcastle, Noida industry UNIVERSAL MDS & Nottingham experience SUPPLIER YOU ADDITIONAL SOLUTION the energy SERVICES supplier

NHHDC - Industry Energy Revenue Assurance Portfolio Data Collection Purchasing Data Retrieval (Smart & Pedestrian) size Fully NHHDA - Non Energy Balancing Additional Metering industry >34m Half Hourly Data Services accredited records Aggregation Customer Meter Asset Surveys managed Acquisition Must read/Must inspect Dual Fuel Core annually Services for settlements USS System Billing performance

180087 MDS Services A5 Jan 2018.indd 6-7 17/01/2018 15:10 Meter Maintenance Smart Support Services & Installation Services Morrison Data Services can help minimise the implementation costs of the Smart Meter rollout and enhance the customer journey. We do Utilising our national multi-tiered workforce, Morrison Data Services has the this through the reduction of aborted visits by collecting and validating capacity to provide a range of Meter Maintenance Services and I&C Electric essential site data in advance of sending a technical engineer. Meter installations. Additionally we also provide Smart Metering installation

services and are supporting one of the big six in their Smart Meter rollout. Our solution includes: Maintenance Services • Verification of meter point details We are able to provide a low-cost maintenance • Physical location and characteristics of offering, to complement the technical services the meter provided by our engineers. Services currently provided to our clients include: • Identifying potential technical obstacles at the installation point (e.g. shared and • Electric I&C Installation • Smart Metering Services metal-clad cut-outs) • Emergency and non-emergency • Technical validation (meter and maintenance visits communications) • End-to-end I&C Services including Smart Meter Reading • Doorstep appointment booking potentially • c.300 engineers in the field by the as part of a meter reading visit end of 2018 Our experience in Smart Metering deployment since 2014 gives us real insight into industry challenges. This is supported by our ISO 9001:2015 Managing the unknown in the Smart Meter rollout Quality Management Standard accreditation. Our multifaceted approach to services include;

Improving first Improving Reducing strain time fit rate conversion of the on resourcing opportunity

What we do - What we do - What we do - Using data, analytics Leveraging field Removing the and field services capability to improve non-technical to segment and data quality and face element of the “We have strong competencies improve knowledge to face tactics to delivery to leave and a proven track record in of the portfolio. improve conversion. installers installing Data Management and Data How we do it - How we do it - How we do it - Collection. This can be used • Using and • Contact details • IHD delivery supplementing collection to deliver advantage through existing data • Non Comm’s • Accessibility sources to drive inspections reviews (contact evolving utility markets. channels of action • Missing asset ” times etc) (install, no install, investigations special treatment) • Doorstep booking • Aerial installations Simon Best, Managing Director • Pre-surveys • Jeopardy or non • Photographs as data attendance visits • Maintenance visits

180087 MDS Services A5 Jan 2018.indd 8-9 17/01/2018 15:11 ProtectMyProperty are not only the largest provider of Locksmith Services to the Utility Industry but are also one of the UK’s leading experts in security for both home and business. We install and maintain a range of tailored property security systems including:

M Assessment Services

Intruder CCTV/Security Revenue Smart Meter Alarms Systems Protection Communication • M Group Services has over 8,000 UK based employees and growing Installation Installation Locksmiths Enhanced Communications Maintenance & Maintenance & Repair Non-Destructive • A turnover of over £1 billion and growing derived from a range of essential infrastructure Repair Entry Aerial services across the regulated sectors of utilities, transport, telecom and data Remote & Self Installation 24/7 Alarm Monitored Solutions Dog Handling • Our size, scale and investor backing enable us to invest to grow Monitoring Integration with Services Other Systems i.e. CCTV & Intruder

Accreditations, Affiliations ISO Accreditation

and Registrations • ISO 9001:2015 – Quality Management System • Institution of • MOCoPA • ISO 14001:2015 – Gas Engineers • OAMI Registered Environmental Management System and Managers Electro-Technical Minor Electrical Works Work at Height • AMO • British Standards • OHSAS 18001:2007 – Institute • NICEIC Occupational Health and Safety Management System • Gas Safe • Achilles UVDB Registered • ISO 22301:2012 – • Environment Business Continuity Management • MAMCoP Agency • ISO 27001:2013 – • ASPCoP Information Security Management System

General Installation & Testing & Commissioning Full Mainland UK Coverage Construction Delivering what we promise

180087 MDS Services A5 Jan 2018.indd 10-11 17/01/2018 15:11 Nationwide Coverage

Morrison Data Services

Newcastle upon Tyne - Head Office 14 Silver Fox Way Cobalt Business Park Newcastle upon Tyne NE27 0QJ Tel: 0191 201 3500

Oldham - Field Operations 159 Huddersfield Road Oldham OL1 3PA

Dublin - Field Operations (Ireland) Bracetown Business Park Clonee Dublin 15

Nottingham - Data Support Centre Concord House, Nottingham Road New Basford, Nottingham NG7 7FF

Stevenage - M Group Services Head Office Abel Smith House, Gunnels Wood Road Stevenage SG1 2ST [email protected] www.morrisonds.com

Delivering what we promise

180087 MDS Services A5 Jan 2018.indd 12 17/01/2018 15:11