Our Capabilities Our Business Our Group

175967 M Group Services Brochure .indd 1 03/11/2017 12:37 Our Business

Delivering services to a broad range of clients across regulated markets and essential infrastructure. We are proud of what we do, how we operate and what we deliver to support our client’s customers. We help our clients deliver their business plans each and every day of the year.

Delivering for our clients

The challenges our clients face can be from the development of collaborative complex, ever challenging budgets and working through, improvements in customer increasing customer demands mean they service, sharing of innovation and best need a service provider who can be practice, development and training, trusted to deliver quality work, consistently stakeholder management, value engineering, and safety. resource planning, business process We have developed our group capability to improvement, design and build services, align to our client’s needs and the outputs cost control & stock management, they require for their customers. Our data management to plant & fleet service operational delivery includes everything solutions.

What we do

We provide a broad range of essential Working in collaboration with our clients to infrastructure services within regulated deliver for their customers sectors across the UK and Ireland Proven track record and excellent client Four core regulated sectors; relationships - Utilities Nationwide coverage with over 8,000 - Transport direct staff and growing - Data - Telecommunications Service ethos includes significant investment in customer service, systems data Keeping the UK connected through management, innovation, plant & fleet and long-term service framework agreements health & safety

175967 M Group Services Brochure .indd 2-3 03/11/2017 12:37 The UK’s leading provider of Dyer & Butler is a leading Working across the UK and Magdalene is a leading UK utility infrastructure maintenance, provider of infrastructure repair, Ireland, Morrison Data Services is telecommunications infrastructure installation, new build and maintenance, replacement and the leading data collection and services provider, operating rehabilitation services. Major engineering services. Providing data provider of electric, gas and across all segments of the contracting service provider in specialist services to safety water services to UK utility retailers. telecommunications market, electricity, gas, telecommunications critical transport infrastructure A data led business that has a providing a turnkey service to and water utility sectors across including airports and rail. point of differentiation through its communication service providers capital delivery and operational field services capability. and equipment vendors. maintenance.

• Turnover: • Turnover: • Turnover: • Turnover: £700m £130m £135m £24m • Number of employees: • Number of employees: • Number of employees: • Number of employees: 4,300 600+ 3,000 300+ • Key sectors: • Key sectors: Airports, Rail, • Key sectors: • Key sectors: Gas, Electric, Water, Telecoms Highways, Energy Electricity, Gas, Water Telecoms • Head Office: • Head Office: • Head Office: • Head Office: Stevenage Southampton Newcastle upon Tyne St. Ives, Cambridgeshire

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175967 M Group Services Brochure .indd 4-5 03/11/2017 12:37 An introduction to Who we work for Morrison Utility Services Core capabilities Electricity - Water - National Grid Affinity Water SP Energy Networks Anglian Water Morrison Utility Services has a proud history of working with utility asset UK Power Networks Dŵr Cymru/Welsh Water owners in the telecoms, electricity, gas, water and energy sectors across the Western Power Scottish Water UK, helping them repair, renew, refurbish and maintain their infrastructure Gas - Severn Trent and assets. Cadent Gas SGN Southern Water Wales & West Utilities Thames Water Overview Telecom - Yorkshire Water Smart Metering - With a workforce operating daily in local Openreach E.ON communities, working hard to keep people National Grid Smart connected, households warm, taps flowing, lights on and the internet running. The culture is to collaborate with clients to achieve • Service ethos includes significant shared business goals and objectives. Morrison investment in customer service, Electricity Utility Services bring commitment, innovation, training, innovation, plant & fleet and From low voltage to transmission teamwork and accountability to deliver long health & safety works, our competencies spans the full term partnerships. Engaging early to understand range of electric technical services and • Exclusively focused on utility business targets, developing processes and workstreams including overhead lines, regulated markets systems, collaborating in design and planning, and cabling and substations build. influence in operational efficiency. • Significant history of working in long Gas Whether undertaking essential emergency repairs term frameworks with our clients From emergency gas escape repairs to or replacement, responding to weather incidents or to maintain the resilience of utility major gas mains renewal programmes, working in urban or rural areas, the aim is always infrastructure across the UK. we work on some of the most complex the same - to work safely, responsibly, sustainably network investment programmes in the UK. and effectively. Water From reactive works to planned capital schemes, our work ranges from burst repairs to water metering, water mains renewals, pipelines and wastewater projects.

Telecom “Our input into delivery of the The telecoms offering includes a range London Medium Pressure of services including turnkey planning, scheme is commended for the design and build of Next Generation combined effort in achieving Access infrastructure, network installation, cabling, jointing and splicing and new so much against a service installations and repair. challenging timeline.” Smart Metering Morrison Utility Services, Contract Director Our smart energy metering installation and maintenance services encompass a fully managed service that includes customer appointment booking, logistics, installation and data management.

175967 M Group Services Brochure .indd 6-7 03/11/2017 12:37 An introduction to Who we work for Core capabilities Gatwick Airport Blaenau Gwent County Dyer & Butler Heathrow Airport Borough Council Network Rail Bournemouth Borough Council Transport for London Since 1979, Dyer & Butler has a solid reputation for quality and service. Devon County Council London Underground They build, maintain and renew infrastructure within both the public and Hampshire County London Overground Council private sector, delivering specialist engineering services throughout the UK. London DLR Kent County Council Highways England Rhondda Cynon Taf National Grid County Borough Council Natural Resources Overview Wales Somerset County Council Welsh Government Dyer & Butler has long-term relationships with Torbay Council their clients, established from working together Aspire Defence on multi-year framework agreements including standalone projects. Through delivery excellence • Leading provider of infrastructure, we strive to be the contractor of choice, Airports remaining professional, collaborative and maintenance and renewal services focussed in safety critical environments Our aviation work covers a wide range of responsible at all times. Civil, Mechanical & Electrical Engineering Directly employing over 600 full time employees • Specialist service provider for transport Maintenance and Projects, many of which based at strategically located regional offices infrastructure including airports, form part of long term ongoing and close we specialise in delivering complex projects in underground and overground rail and partnering agreements. We are one of safety critical environments, choosing to remain highways only a few who can provide self-delivery safe by choice and not by chance. work embracing specialist airport Civil, • Dedicated mechanical & electrical Mechanical and Electrical Engineering skills. capability specialising in delivering projects within airport, energy and rail Rail including airfield ground lighting (AGL). Delivering rail enhancement and infrastructure projects for over 20 years across all rail routes, including overground and underground. From bridge replacements and strengthening to station and building refurbishments, earthworks, drainage, platform extensions, signalling and electrical. Highways “The investment in training and Maintaining and managing local authority highway networks creating communities delivery enabled Dyer & Butler where people want to live. Making networks to hit the ground running. safer, upgrading junctions, road capacity It has been a tremendous effort improvements, complex bridge installations for them and our achievements and public realm enhancements. are their achievements.” Energy Providing technical engineering solutions Director Airside Operations, to regional and national electricity networks Heathrow Airport Ltd and renewable energy sources including high voltage (HV) substations, all associated civil works, wind farms, energy storage facilities and fuel farm improvements.

175967 M Group Services Brochure .indd 8-9 03/11/2017 12:38 An introduction to Who we work for Core capabilities Avantigas Limejump Morrison Data Services Affinity Water Macquaire BES Marble Morrison Data Services is the leading provider of Energy and Water British Gas National Grid services to the retail sector for Data Collection and Data Managed Bulb Energy NPower services operating across the UK and Ireland. Business Stream One select Capita Opus Energy Clear Business Water Ovo Energy Overview CNG Regent Gas Providing services to the majority of the UK’s Corona Robinhood Energy energy and water companies, Morrison Data D-Energy Scottish Power Services delivers innovative solutions that helps its DONG SGN clients manage their customer base and uphold Economy Energy Siemens Ecotricity Snowdrop their regulatory obligations. Operating in evolving • As a significant provider of Data utility sectors, their capabilities and competencies EDF Energy South East Water Managed Services, we collect data from allow its clients agility to best respond and Energy and Water Data Collection Elexon Spark over 67 million site visits per year. manage these changes including national Meter Reading field force Energy Assets SSE We hold data securely in our own Engie Statoil systems which are routinely audited and Data Management Services ENI Telefonica (CSP) are supported by a full Disaster including remote meter reading of (DC/DA) EON Total Gas & Power Recovery and Business Continuity plan. Smart Meters ESB Thames Water • Our services are supported and further Smart Support Services Extra Energy TOTO complemented through our head office assistance to the Smart Metering roll out with First Utility Utility Warehouse in Newcastle upon Tyne which serves a range of unique services Flow Energy Wales and West as an operational support and customer Gazprom Waterplus Technical Services contact centre. Green Energy YU Energy including Installation of Smart Meters Haven Power Consumer Security System Irish Water installation and monitoring Locksmith Services

Security Systems “The Thames tunnel crossing security solutions for business and domestic clients is a strategic part of the “We Londonhave strong Medium competencies Pressure andscheme a proven andtrack the record whole in Data Management and Data Collection.team responsible These can be for used delivery to deliverare to advantage be commended through for evolvingtheir utilitycombined markets”. effort in

Morrisonachieving Data Services, soManaging much Director against a challenging timeline.”

Keith Stout, Contract Director

175967 M Group Services Brochure .indd 10-11 03/11/2017 12:38 An introduction to A selection of our clients:

Core capabilities Adva Nokia Anglian Water Samsung Magdalene Managed Services BT Schneider Electric Headquartered in St. Ives, Cambridgeshire, Magdalene operates • Outsourcing Colt Scottish Water throughout the UK, and offers specialist services to clients operating • Network surveillance DNWP SSE • Professional services in the public and private, fixed and mobile segments of the ESB Tait • Infrastructure & facilities management Formula 1 Telefonica telecommunications market. • Plant protection Gigaclear Thales • Multi-vendor services Huawei Transport for London • Customer training Iomart Verizon Network Operations Centre Irish Rail Viatel Overview London Transport Virgin Media • 24/7 carrier class Manx Utilities Vodafone The Company’s operations are structured into • Service desk NHS Zayo three Business areas; Managed Services, Projects • Incident management and Technology Solutions. • TAC & helpdesk • Change control Managed Services – Magdalene offers a best • Full network lifecycle service, from design • 3rd party management in class managed service, working directly with through deployment, operations and • Online ticket portal operators or in partnership with equipment vendors. maintenance to decommissioning • Disaster recovery solutions Projects – Highly experienced engineers, project • Highly skilled engineering resource across managers and network specialists deliver turnkey the full range of telecommunications Technical Support Services deployment projects across the fixed and mobile technologies, including a team of technical • 24/7 European wide coverage infrastructure networks. specialists with second and third line • Customer network management platform monitoring capabilities • Private mobile radio Technology Solutions – Magdalene has strategic • Nationwide 24/7 engineering, controlled by • Fixed switching partnerships with equipment vendors, enabling carrier class network operations centre • Transmission systems sale of equipment and associated services including projects and managed services. First Line Maintenance • 24/7 – four hour response • UK & Ireland • Multi technology • Fixed & wireless • Spares management • Data & voice • Server and storage • Power systems Projects • Project management “With our team of highly skilled • Multi technology technical telecoms specialists • Fixed & wireless we are completely commited • Turnkey service to offer a premium service to • Network rollout • Bespoke site design all our clients across the UK” • Managed stores • Logistics Magdalene, Managing Director Technology Solutions • Tier 1 technology into specialist environments • Tailored solutions • Best practice methodology

175967 M Group Services Brochure .indd 12-13 03/11/2017 12:38 An introduction to Core capabilities Plant & Fleet Solutions External Hire With a primary objective to support all group business operations by Supply Chain - We supplement our own equipment via our Supply Chain, who have been selected based providing commercially effective Vehicles, Plant and Specialist Equipment, upon a combination of commercial tender and their whilst always ensuring that they are safe, compliant, and fit for purpose. alignment with our core values. Hire Desk - Our dedicated hire desks offer a one-stop solution allowing each contract to concentrate on their specialist areas. Overview We take care of the whole plant hire activity: • Sourcing (On/Off Hire process) Full asset life cycle management and supply • Damage and Plant Insurance process chain assessment is carried out through a suite Plant & Fleet Solutions • Managing compliance (see Service & Compliance) of bespoke software to achieve the optimum • Invoice reconciliation and payment • Plant - We own and operate more than commercial rates and contract delivery balance. • Supplier selection and audit 14,000 items of Plant and Equipment. Continually reviewing new market developments • Full suite of managerial information and products that help meet the safety, • Fleet - We currently operate and manage Fleet Management in excess of 5,500 vehicles. sustainability and operational efficiency objectives Vehicle specification & Procurement – working with you of the wider business. • Specialist - We specialise in the provision on tailored, safe vehicle solutions of vehicles and equipment that meet the • Telematics, Cameras, • Access & Egress systems specific requirements of our group related Fleet & Driver Management Services – via a activities. dedicated in-house Fleet team • Branding - Our plant, vehicles and Fuel Management – Procurement, Fuel Card supply, equipment are branded in line with Reporting business unit, group or client requirements, Risk Management – Vehicle Insurance, bespoke with approx. 50% of the commercial driving analysis, coaching and training vehicle fleet in client livery Management Information – A suite of reporting information is available to benchmark and promote performance improvement. Operator Licence Management – Full management of the group O licence, audit, training, assessment etc Compliance Service Centre CSC is a centralised function utilising the latest technologies Single Contact Phone Number & email address for all Service, Maintenance & Repair issues including all vehicles & equipment from the external supply chain “We are totally dedicated to • Individual unique work record captured through our ensuring that the equipment ACD enabled VoIP telephone system Fully Managed Service - from initial call to close out we supply to you, keeps Planned Service & Repair booking service you working safely and Proactive Swap out service for equipment due for compliantly” calibration events Driver defect management - via smart phone app Executive Director, M Group Services or mobile device Plant & Fleet Solutions National Mobile workforce - enabled with smart tablets Technical Support available out of Hours - provision 24/7 Management Information, reports & KPI data

175967 M Group Services Brochure .indd 14-15 03/11/2017 12:38 Nationwide Coverage M Group Services Head Office • Abel Smith House, Gunnels Wood Road, Stevenage, Hertfordshire SG1 2ST Tel: 01438 743 744

Morrison Utility Services

Head Office • Abel Smith House, Gunnels Wood Road, Stevenage, Hertfordshire SG1 2ST Tel: 01438 743 744

Dyer & Butler

Head Office • Mead House, Station Road, Nursling, Southampton, Hampshire SO16 0AH Tel: 023 8074 2222

Morrison Data Services

Head Office • 14 Silver Fox Way, Cobalt Business Park, Newcastle upon Tyne NE27 0QJ Tel: 0191 201 3500

Magdalene

Head Office • Magdalene House, Compass Point Business Park, Stocks Bridge Way, St. Ives, Cambridgeshire PE27 5JL Tel: 01480 357 777

M Group Services Plant & Fleet Solutions

Head Office • Jubilee House, Cinder Lane, Castleford, West Yorkshire WF10 1LU Tel: 01438 743 744

www.mgroupservices.com [email protected]

M Group Services Morrison Data Services

Morrison Utility Services Magdalene

Dyer & Butler M Group Plant & Fleet Solutions

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