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Customer Privacy Notice

EDF Customers Limited (“we”) respects your privacy and values the trust you place in us when you share your personal information with us. This policy sets out how we, as data controller, collect and use your personal information why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information, that may arise from you buying and using our products and services. This policy will be changed from time to time but if we change anything important about this policy (the information we collect, how we use it or why) we will highlight those changes at the top of the policy and provide a prominent link to it for a reasonable length of time following the change. If you have any questions or need any further clarity please get in touch with our Data Protection Officer: [email protected] or 90 Whitfield Street, WIT 4EZ Summary We collect certain types of information from, or about, you throughout our interaction with you, third party service providers or publicly available sources. This information often consists of things like your name, address, and contact details, but can also include consumption data and metering information. We use this information for the activities we have listed in the table below, including in order for us to provide our services; comply with legal and regulatory obligations; for marketing and reporting purposes; prevention of fraud and investigation of complaints.

What we collect How we use it Why we use it This category of We use this information We use this information information we collect for certain activities, because: about you includes: including to: Information that you • Your contact details • Provide our products and • It’s necessary to perform give us in order for us including: your name, services; the contract; to set up and manage address, email address; • Take payment from you and • We have a legitimate your account: • Your bank account for all other billing purposes; business interest to: details and other finance • Onboard you as a client; • ensure that we information; • Help us to ensure that our can onboard you • Information about you customers are genuine and as a customer and such as gender; age; to prevent fraud; manage your account occupation; marital status • Transfer your account to throughout; and national identifiers; another supplier if necessary; • tell you about the various • The product purchased; • Reporting and account products and services we • Your username; management; can offer • Your password; • Debt collection purposes • Your account preferences; (including tracing your • Your account number; whereabouts or transferring • Information relating to the debt to debt collection your previous supplier; agencies or debt purchasers • Consumption data and and sharing this information metering information. with credit reference agencies); • To facilitate all requirements in order to carry out smart metering obligations, such as assessing eligibility, booking meter installations, taking meter reads; • To tell you about the different services we could offer you, including different payment methods and products. What we collect How we use it Why we use it This category of We use this information We use this information information we collect for certain activities, because: about you includes: including to: Information about • Details on products or • Develop new services; • We have a legitimate the way you use our services we have provided • Improve our services; business interest to: services: or you’ve purchased; • Identify EDF Energy • improve our services and • When and where you and related third party’s better understand how made these purchases; products, services and our customers use them; • What you paid for them marketing of these that • ensure that we are better and how you paid; may be of interest to you; able to personalise our • Whether you’ve opened • Determine future pricing offers to you; electronic communications and tariffs; • ensure that outstanding from us; • Personalise our service of debts are paid; • Whether you’ve clicked things you’re interested • protect our business on links in electronic in and how you use our interests by ensuring communications from us services; that our customers or visited pages on our • Statistical analysis, are genuine and website; research, and reporting; consumption is as • Your meter installations, • Help to train our staff; accurate as possible; usage and other metering • Take part in government or • It is necessary to perform information such as industry initiatives; the contract; MPANs; • Test computer systems; • In addition to the above, • Marketing preferences; • Keep a record of the where we have obtained • Marketing information information which you your consent to use the (previous communication have been provided; data in this explicit way, data; transaction history); • Debt collection and debt then we can rely on that • Information you send us assignment purposes consent. when you register your (including tracing interest in a product/ your whereabouts or service/trial or take part in transferring the debt to competitions/innovations. debt collection agencies or debt purchasers or other suppliers and sharing this information with credit reference agencies); • Debt collection purposes; • Calculate consumption; • Detect, prevent and investigate suspected and confirmed theft of energy/ fraud. Information we collect • Credit rating information • Provide our services; • We have a legitimate from third party from credit reference • Calculate estimated business interest in: partners and corporate agencies; consumption; • developing and customers which could • Bank details and banking • Manage and administer maintaining relationships include: information from your our systems; with vendors, partners bank; • To help to make decisions and other companies and • Bank details and financial regarding credit and dealing with individuals information from payment related services for you; who work for them; processing companies; • Take payment from or give • conducting research to • energy preferences for you a refund; improve our services; cross-checking purposes, • Help us to ensure that our • It is necessary to perform or to verify data; customers are genuine and the contract; • Potential customer details, to prevent fraud; • In addition to the above, like name and email • Personalise our service to where we have obtained address, from: you; your consent to use the • Statistical analysis and data in this explicit way, research into our clients then we can rely on that consent. What we collect How we use it Why we use it This category of We use this information We use this information information we collect for certain activities, because: about you includes: including to: • publicly available sources • Combine this information such as the electoral roll; with other kinds of Royal Mail and Council information mentioned Tax websites in order to above; confirm that a property has • Engage brokers of price been demolished following comparison sites so that notification from a third they can list our prices and party; and services on their websites/ • price comparison entities; mobile applications and lead generation companies provide you with price and energy brokers who comparison services; direct you to us; • Organise the attendance • Details on products or of meter operators at services we have provided your address to install or or you’ve purchased. monitor usage. • Debt collection and debt A list of these entities can be assignment purposes found here. (including tracing your whereabouts or transferring the debt to debt collection agencies or debt purchasers or other suppliers and sharing this information with credit reference agencies); Information that we • Your contact details • Report to OFGEM; • We need to comply with collect from you in • Health and medical data; • Report to the Department legal obligations; order to comply with • National identifiers; for Business, Energy and • We have a legitimate all relevant laws, • Consumption data; Industrial Strategy; business interest in: regulations, industry • Financial information (bank • Fulfil ECO credits; • investigating possible/ account details; credit • Fulfil actual incidences of codes and government check records; debit/credit Scheme; theft; instructions, and to deal card details); • Fulfil government initiatives • resolving any complaints with complaints: • Pension credit information. such as Warm Home we may receive; Discount scheme; • ensuring that we comply • Monitor and service your with our regulatory and account appropriate to legislative obligations; your needs; • In addition to the above, • Update the Priority Services where we have obtained Register and work with your consent to use the the Distribution Network data in this explicit way, Operators; then we can rely on that • Investigate incidences of consent – specifically with potential, or actual, theft respect to medical and of energy; health data. • Respond to requests made by law enforcement or regulatory authorities, bodies or agencies, or in the defence of a legal claim. What we collect How we use it Why we use it This category of We use this information We use this information information we collect for certain activities, because: about you includes: including to: Information when you • Your contact details; • Answer any issues or • We have a legitimate communicate with us • The details of your concerns; business interest in: whether in person, communications with us; • Monitor customer • understanding through our website • The details of our messages communications for quality customer feedback or via email, over to you; and training purposes; and in responding • Your marketing • Develop new services; to customer the phone, through preferences; • Improve our services; communications in a social media or via • Marketing information; • Personalise our service; consistent manner; any another medium, • Metering information. • Deal with any complaints; • ensuring that we including: • Assist with fraud are better able to investigations. personalise our offers to you; • It is necessary to perform the contract; • In addition to the above, where we have obtained your consent to use the data in this explicit way, then we can rely on that consent. Information that we • Information presented on • Maintain market • We have a legitimate collect incidentally from our social media or wider awareness; business interest in: other sources or public media platforms such as • Build and maintain social • providing security over sources, including: Facebook or Twitter; media branding, and our our business; • Information collected by Branding in general; • maintaining a public security systems; • Deal with complaints profile within the • Information provided by received; media; Citizens Advice, the Energy • Address subject access • resolving customer’s Ombudsman or solicitors; requests; complaints; • Information relating to • Check and confirm validity • maintaining the energy consumption and and maintain accuracy accuracy of data we contact details from energy of data we hold in our hold; registers, landlords, letting systems about you or • In addition to the above, and managing agents, gas premises we supply; where we have obtained transporters and network • To locate premises that your consent to use the distributors. have been demolished so data in this explicit way, that we can remove supply then we can rely on that consent.

Automated decision making We may make automated decisions on certain matters. For example, we may do this to decide whether we can provide our services to you based on a credit check. This will be informed by credit scoring where we share your information with credit reference agencies, screening on databases and confirmation of your information (including by third parties). Depending on the outcome of the credit check, a decision will be reached automatically as to whether we are able to provide products or services to you based on your credit worthiness. If this information is not provided we cannot agree to provide a product or service for you.

Information we share There are certain circumstances where we may transfer your personal data to employees, contractors and to other third parties Some examples of when your personal information is transferred to other third party organisations are as follows: • We may share information about you with other members of our group of companies so that we can provide the best service across our group. They are bound to keep your information in accordance with this Privacy Notice; • We may also share your information with certain contractors or service providers and they may process your personal data for us. They are always required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function. A list of these entities can be found here; • If we’re discussing selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality – or if sold, to buyers who can continue to provide services to you; • If we’re required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the Police; OFGEM or BEIS – or to defend any legal claims. • Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data. • If you have an account with us, we may share information about you and your account (including details of any outstanding debt or borrowing) with the below credit reference agencies. The identities of the credit reference agencies, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the credit reference agencies are explained in more detail in the Credit Reference Agency Information Notice (CRAIN). CRAIN is accessible from each of the three credit reference agencies by clicking on the CRAIN links below. TransUnion (formerly Callcredit), Customer Relations, One Park Lane, LEEDS, LS3 1EP Phone: 0330 024 7574. Website: www.transunion.co.uk. CRAIN: www.transunion.co.uk/crain Equifax PLC Credit File Advice Centre, PO Box 3001, Bradford BD1 5US Phone: 0870 010 0583 Website: www.equifax.co.uk. CRAIN: https://www.equifax.co.uk/crain/ Experian Consumer Help Service PO Box 8000 Nottingham, NG80 7WF Phone: 0870 241 6212 Website: www.experian.co.uk. CRAIN: https://www.experian.co.uk/legal/ crain/ If you decide to change suppliers, we may share such information with the new supplier. • Details in relation to how this information will be used can be obtained directly from the credit reference agencies. Please note their information uses may not be the same for each so it is worth contacting them all; they may charge you a small statutory fee Where your information will be held When we share your information, your information may be transferred outside the European Economic Area. We store our information on cloud servers located in the USA, or engage vendors which do not always have equivalent data protection laws to those applicable in Europe. The transfer of this information is therefore governed by a contract including standard contractual clauses (SCCs) approved by the European Commission. Our client on-boarding team is based in India which does not have equivalent data protection laws to those applicable in Europe. The transfer of information to them is according to company rules that set out how we treat and protect information. When you provide us with this information you are consenting that we may collect and use it in the way we’ve set out. We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you’ve still got an active account or any outstanding debt with us or have interacted with recent offers. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place. Your rights You may have certain rights in relation to your information including a right to access or to correct the information we hold on you. Some of these rights will only apply in certain circumstances however, such as the right to be forgotten or the right to request that we move your information to another company. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute. If you would like to exercise, or discuss, any of these rights, please contact the Data Protection Officer. • You can remove consent, where you have provided it, at any time, as well as update any of your opt-in marketing preferences by phoning us on 0333 200 5100, logging into your account on MyAccount, or following this link • You can ask us to confirm if we are processing your information. • You can ask for access to your information. • You can ask to correct your information if it’s wrong. • You can ask us to delete your information. • You have a right to be forgotten and you can ask that our systems stop using your information. • You can ask us to restrict how we use your information. • You can ask us to help you move your information to other companies. • You can ask us to stop using your personal information, but only in certain cases. • You have the right to complain to the relevant supervisory authority. Security and Accuracy We are committed to keeping your personal information safe. We’ve got physical, technical and administrative measures in place to prevent unauthorised access or use of your information and we ensure that we comply with our own internal security policies. We also require that our suppliers protect such information from unauthorised access use and disclosure. We will also routinely refresh our information to ensure we keep it up-to-date. Website privacy Policy and cookie Policy Our Website Privacy Policy can be found at edfenergy.com/yourprivacy PRIVACY NOTICE LIST 1 – Sources of info about use of our services

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H2158.06.21.V13 Notice 2 EDF Energy is a trading name used by EDF Energy Customers Ltd, Reg. No. 02228297 whose Registered Office is at 90 Whitfield Street, wLondon, W1T 4EZ, incorporated in England and Wales. PRIVACY NOTICE LIST 3 – Contractors & service providers with which we share private info

2 TOUCH BPO SERVICES LTD CORNWALL INSIGHT LIMITED INFINITY ENERGY ORGANISATION LTD A & M ENERGY SOLUTIONS LTD DAIKIN AIRCONDITIONING UK LTD INFOSYS LIMITED ACCENTURE (UK) LTD DATAGENIC LTD INSIGHT DIRECT (UK) LIMITED ACLARA METERS UK LTD DATASERVE UK INSTAGROUP LTD ACOUSTIC MARKETING UK, LTD DJ MCGOUGH LIMITED INSULATION & HEATING INSTALLATIONS ACQUIA INC DODD GROUP (MIDLANDS) LTD INTEB SUSTAINABILITY LTD ACT ON CARBON LTD DOMESTIC & GENERAL INSURANCE PLC INTELESANT LIMITED AE ENERGY SOLUTIONS LTD DOTDIGITAL EMEA LIMITED ITRON METERING SOLNS (FELIXSTOWE) AMAZON EU SARL, UK BRANCH DR J H BURGOYNE & PARTNERS LLP ITRON METERING SOLUTIONS(MANCHESTER AMEY METERING LIMITED DREEV LTD IVR INTERACTIVE VOICE RESPONSE (AUTO) AMT SYBEX LTD DRIVEELECTRIC JAMES & JAMES ANESCO LIMITED DUAL METER SYSTEMS LIMITED JOJU LIMITED ANTHESIS ENERGY UK LIMITED DUEDIL LIMITED JUDGE & PRIESTLEY ARAN ENERGY FUNDING LIMITED DULAS LTD KEEPMOAT REGENERATION LIMITED ARAN SERVICES LTD DUN & BRADSTREET LTD KENSA CONTRACTING LTD ARKTEK GROUP LIMITED DYSON ENERGY SERVICES LTD KERNOW LOANS LTD ARVAL UK LTD E.ON ENERGY SOLUTIONS LTD KERSHAW CONTRACTING SERVICES LTD ARVATO FINANCIAL SOLUTIONS LIMITED EASTERN POWER NETWORKS PLC ASL HOLDINGS LTD ECO DEAL LTD LANDMARK ENERGY LTD ASTRAL WEB TECHNOLOGY ECOCHARGING LEEDS CONSULTANCY T/A 1ST LOCATE ATOS IT SERVICES UK LTD EFFECTIVE ENERGY SOLUTIONS LIMITED LEXISNEXIS RISK SOLUTIONS UK LIMITED AXWAY UK LTD EFLORIST LIMITED LIVE UNION LTD B ECOSMART LTD ELECTRALINK LTD LIVEPERSON NETHERLANDS BV B R TESTING LTD ELECTRICITY DISTRIBUTORS LLEWELLYN SMITH LTD BARINGA PARTNERS LLP EMU ANALYTICS NETWORKS PLC BAYWA RE SOLAR SYSTEMS LTD ENERGY & UTILITYSKILLS LTD LOWELL PORTFOLIO I LTD BE INSULATED (UK) LIMITED ENERGY ASSETS LTD LOWRI BECK SERVICES LTD BERKS INSULATION ENERGY EXEMPLAR (EUROPE) LTD LUCIDWORKS INC BGLOBAL METERING LTD ENERGY METERING SOLUTIONS LIMITED MACQUARIE LEASING LIMITED BIDCONNECTER LIMITED ENGINEERING SUPPORT PARTNERSHIP LIM MACQUARIE METERS 3 (UK) LTD BIERCE SURVEYING LTD ENTERPRISE MANAGED SERVICES LTD MAPLECO1 LTD BIGCHANGE LIMITED ENW LTD (REV PROTECT METERING & UM MAPLECO3 LTD BILLSAVEUK LIMITED EO CHARGING MARK GROUP LTD BJSS LIMITED EOS SOLUTIONS UK PLC MATILDAS PLANET STRATA COMFORT LTD BLAZERUNNER LLC EPI-USE LABS LTD MATTEI COMPRESSORS LIMITED BLUE PRISM LIMITED ESI SCOTLAND LTD MCS - 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No. 02228297 whose Registered Office is at 90 Whitfield Street, London, W1T 4EZ, incorporated in England and Wales.