Care Services Directory

2017/18 Hertfordshire Care Services Directory

> Home support > Specialist care > Care homes > Useful contacts

The independent guide to choosing and paying for care

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Foxholes Care Home, Pirton Road, Hitchin, Hertfordshire SG5 2EN Tel: 01462 410767 & Email: [email protected] www.foxholescarehome.com Contents

Introduction 4 Care homes 40 How to use this Directory Types of homes and activities explained

Hertfordshire Paying for care 45 Care Providers Association 5 Understanding the system ‘Sharing best practice in care’ Important information 48 Helping you to stay independent 5 Further help and information Local services, equipment and solutions Residential care in Support from the council 14 Hertfordshire 52 First steps and assessment Comprehensive listings by region

Services for carers 16 Useful local contacts 77 Assessment, benefits and guidance Useful national contacts 78 Care in your own home 18 How it can help Index 80 Living with dementia at home 19 Family support, respite and services

Paying for care in your home 24 Understanding your options

Home care providers 27 A comprehensive list of local agencies

Housing with care 35 Essential checklists The different models available Home care agency 23 Care homes 42 Specialist services 36 Residential dementia care 44 Disability care, end of life care and advocacy

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction

Welcome to this edition of the independent to all. More details are provided on page Hertfordshire Care Services Directory, which 14. The assessment will determine whether contains information for adults looking for you are eligible for financial support via a care or support within the county, whether Personal Budget, which may allow you to buy they are paying for it themselves or receiving in your own support and take control of your support from the council. situation.

Staying as independent as possible is Alternatively, your circumstances may mean important to everybody. This Directory you are classed as a ‘self-funder’, with the contains information about the care and means to pay for your care. This is discussed support services available to enable you to on page 24 for those paying for care at do this when remaining at home, moving home and 45 for those paying for residential into a housing with care scheme, or within a care. care home or care home with nursing. Support or care to remain living in your own If you feel you need support to remain home may be the option that best suits independent, first look to your community. your circumstances. Ideas to make life easier There’s a host of organisations and at home start on page 7 and a list of local voluntary services that could help you. home care providers begins on page 27.

If you think you need more formal care and If you are unable to remain at home, you support, arrange an assessment with your may want to consider a housing with care local Adult Social Services department to scheme (see page 35) or residential care. establish your specific needs. This is free, Comprehensive lists of care homes and care irrespective of your income and available homes with nursing in Hertfordshire start on page 53.

There’s also important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you.

Finding care options in your area ‘Browsealoud’ function. This Directory offers a telephone and website service allowing you to search by postcode Whatever your care needs, this Directory or region for care homes, care homes with and the Care Choices telephone and nursing and home care providers that meet website service will be able to point you in your requirements across the country. Your the best direction, however you would like search can be sent to you by post or email, care information presented. or discussed with you over the telephone. If you are searching online, the results can be Please call 0800 389 2077 or visit saved and emailed to others. You can also www.carechoices.co.uk view an electronic version of this Directory on

the site and have it read to you by using the Publications

4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Hertfordshire Care Providers Association

Hertfordshire Care Providers Association there is a fully-trained, up-to-date and (HCPA) is a membership body open to all competent workforce providing good independent providers of social care (private, quality, personalised care, and each year we not-for-profit and charitable organisations) celebrate excellence in care by hosting the delivering care to people in their own homes, annual Hertfordshire Care Awards. in a residential, supported or a nursing setting within Hertfordshire. Hertfordshire care providers who hold a current membership with HCPA are We are extremely dedicated to our mission committed to delivering the highest of ‘sharing best practice in care through standards of care and keen to play an partnership’, and through our close active part in the county’s wider social care relationship with Adult Social Services at community. Hertfordshire County Council, we are able to act as a voice for care providers on important We actively encourage anyone who provides adult social care issues in Hertfordshire. adult social care in Hertfordshire to join HCPA as a member; we can offer up-to-date HCPA has excellent partnership links to information, support and advice, training the local authority, the NHS and its clinical courses and qualifications, and a host of commissioning groups. Our relationship with business services. the local authority has gone from strength to strength and, by working in partnership, we We are happy to engage with any new care can ensure that Hertfordshire is one of the provider. Visit our website on www.hcpa. best counties in which to find excellent care info for more information, email us on for vulnerable adults. [email protected], or call 01707 536020. We’ll be happy to help. We attend regular strategic and liaison meetings with Adult Social Services at We are delighted to be associated with this the local authority to discuss and review publication produced by Care Choices, and contracts and procedures, as well as a variety we hope you find this Directory useful in your of initiatives aimed at tackling issues facing search for appropriate care in Hertfordshire. vulnerable adults and designing better ways of working for the future.

HCPA also acts as a dedicated funding hub for the county to help ensure that

Helping you to stay independent

HertsHelp HertsHelp can help you get out and about, live independently, understand your rights HertsHelp is a network of community and entitlements or to volunteer in your organisations working together to support local community. The team will listen and everyone who lives in Hertfordshire. support you to find the help you need and

Visit www.carechoices.co.uk for further assistance with your search for care 5 can put you in touch with organisations that Centres can be as important for carers as can help. Some organisations may charge those attending as they allow for a regular for their services but will let you know at the break from caring. start. Whether you are a carer who needs some support or a professional trying to find You can find local day opportunities by the right care solution for a client, HertsHelp visiting www.hertfordshire.gov.uk/ can help you. directory and searching for ‘day centres’.

Here are just some of the issues that people Meals on wheels have asked HertsHelp about: • help to find local clubs and activities; If you are eligible, Hertfordshire County • paying for care and if you qualify for Council can provide meals delivered to your support; home.

• benefits advice and debt counselling; Meals are provided by Hertfordshire and Independent Living Service, a not-for- • help in a crisis with exceptional and profit social enterprise. The standard menu unexpected pressures. includes a choice of five main courses per day and a selection of hot and cold desserts. A wide range of specialist meals for clients Tel: 0300 123 4044 who would like Kosher, Halal, vegetarian, Text: ‘hertshelp’ to 81025 Asian or Caribbean/West Indian food is also Minicom: 0300 456 2364 available. Email: [email protected] Web: www.hertshelp.net Skype: HertsHelp Tel: 0330 200 0103 Email: [email protected] Web: www.hertsindependentliving.org Day care centres A number of commercial companies can Many people can feel lonely or isolated also provide this service. Go to without an opportunity to fill their days with www.hertfordshire.gov.uk/directory meaningful activities. Research has shown and search for ‘meals on wheels’. that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities.

Day care centres give people the chance to change their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia.

6 For assistance with finding care and support, call Care Choices on 0800 389 2077 Adapting your home jobs and repairs – typically, the HIA will employ its own handy persons and charge you To remain in your own home for as long an hourly rate for their services; and a home as you would like, you should ensure that adaptations service for more major works. it is safe, secure and warm. Some forward planning to ensure that the garden doesn’t The HIA will work with you to specify the become a burden is also sensible. If you adaptations needed, and they will normally are not planning to move, think about offer to get estimates from one or more adaptations that would make life easier now of their regular contractors. Subject to and later on. your acceptance, the HIA will then offer to manage the works contract for you for an Home Improvement Agencies (HIAs) agreed fee. HIAs are local organisations funded and supported by local and central government. HIAs may also be helpful if you are not They work professionally and sensitively with sure whether you can afford the home older and disabled homeowners, providing repairs or adaptations you need. They can advice, support and assistance to help them advise on your eligibility for any grants repair, improve, maintain or adapt their and, if necessary, put you in touch with an homes to meet their changing needs. independent financial adviser.

Most HIAs provide three main services, For further information about, and including: information and advice on repairs contact details for, local HIAs, visit or adaptations you may be considering – this www.housingcare.org or contact usually entails a visit to your home and is your local council. often free; a handyperson service for small What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 7 Making life easier at home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional • Purchase a standalone heater heating system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

HEARING THE TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

8 For assistance with finding care and support, call Care Choices on 0800 389 2077 In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN • Change to less heavy bedding • Buy a bed cradle/bed ladder BED, TURNING OR • Learn new ways of moving safely • Use a bed lever ROLLING OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR • Ask for an easy-open bottle • Get an automatic pill dispenser TABLETS • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’

 Adult Social Services: 0300 123 4042 Visit www.carechoices.co.uk for further assistance with your search for care 9 In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • Contact n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine

 Adult Social Services: 0300 123 4042 10 For assistance with finding care and support, call Care Choices on 0800 389 2077 In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact n (see below) for an • Consider home support assessment

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact n (see below) for an assessment • Consider home support

 Adult Social Services: 0300 123 4042 Visit www.carechoices.co.uk for further assistance with your search for care 11 Special equipment Woodside Centre, The Commons, Welwyn Garden City AL7 4DD There is a range of equipment available to Sight-Line: 01707 324680 make life easier and to improve safety and Email: [email protected] independence in the home, such as stair rails, Web: www.hertsvisionloss.org.uk raised toilet seats, shower stools etc. If you would like more information please contact Alphamarque Adult Social Services or HertsHelp, or go to Shop 1, Highfield Park, Russet Drive, www.hertfordshire.gov.uk St Albans AL4 0AZ Tel: 01727 837836 The organisations listed here can give advice Email: [email protected] and information about equipment and may Web: www.alphamarque.com offer help with ordering equipment or run a Open: Monday to Friday 9.00am to hire or loan scheme. 5.00pm, Saturday 10.00am to 5.00pm

Hertfordshire Action on Disability (HAD) Auto Mobility Concepts Ltd HAD has a permanent display of specialist Unit 2, Maxted Corner, equipment that you can try. It also runs Maylands Industrial Estate, a wheelchair accessible transport service. Hemel Hempstead HP2 7RA HAD is open Monday to Friday 9.00am Tel: 01442 270202 to 5.00pm and Saturday 10.00am to Web: www.automobilityconcepts.com 2.00pm. Hemel Hempstead Woodside Centre, The Commons, 146 Marlowes, Welwyn Garden City AL7 4DD Hemel Hempstead HP1 1EZ Tel: 01707 384260 Tel: 01442 231072 Web: www.hadnet.org.uk Watford Hertfordshire Hearing Advisory 172 High Street, Watford WD17 2EG Service (HHAS) Tel: 01923 804142 An independent charity helping people with hearing loss across Hertfordshire and Better Mobility Bedfordshire. 12 Henry Wells Square, Grovehill, Hemel Hempstead HP2 6BJ Woodside Centre, The Commons, Tel: 01442 768797 Welwyn Garden City AL7 4DD Email: [email protected] Tel: 01707 324582 Web: www.bettermobility.co.uk Textphone: 01707 375486 Open: Monday to Friday 9.00am to Email: [email protected] 5.00pm Web: www.hhas.org.uk Cane and Able Healthcare Hitchin Ltd Herts Vision Loss 92 Bancroft, Hitchin SG5 1NQ Charity providing services and Tel: 01462 454521 information to blind and partially sighted Email: [email protected] people throughout Hertfordshire. Web: www.caneandable.co.uk

12 For assistance with finding care and support, call Care Choices on 0800 389 2077 Open: Monday to Friday 9.00am to 5.00pm, Saturday 9.00am to 1.00pm

1st Call Mobility Baros House, Elizabeth Way, Harlow CM19 5AR Tel: 01279 425648 Email: [email protected] Web: www.1stcallmobility.co.uk AskSARA Electronic aids for hire Part of the DLF, AskSARA is an easy-to-use, award-winning online self-help guide that is The Disabled Living Foundation (DLF) particularly useful if you are not sure what This is a national charity providing impartial practical items might help you. Visit advice, information and training on www.dlf.org.uk/content/asksara independent living. Telecare Simple electronic aids can be borrowed from them for free for up to two weeks. These Telecare is equipment that can detect falls, include: gadgets which remind you of things inactivity, smoke, flooding, gas or extreme you need to do, safety alarms and sensors, temperatures in the home. Sensors, when magnifiers and telephones with big buttons. activated, will connect to a response centre A small deposit is required. where trained operators will contact the individual through their home unit. They will DLF factsheets provide general advice on take the most appropriate action, such as topics such as features to look for when contacting a nominated responder, family choosing items of daily living equipment. member, carer, neighbour, doctor or the These can be viewed and downloaded from emergency services. the website at www.dlf.org.uk or you can call the helpline on 0300 999 0004. Telecare can allow users to regain confidence in their homes and remain independent. Relatives and carers are also reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission.

You can buy telecare and assistive technology from private companies and organisations or, if you’re eligible through an assessment (see page 14), Hertfordshire County Council may be able to provide it for you. For further information, please visit www.hertfordshire.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care 13 Support from the council

The way councils provide services to independently as possible; eligible adults and their carers is called • your home and how you are coping in it; personalisation. This term is used to describe a number of ways in which eligible adults • your emotional wellbeing; can receive a mixture of local authority and government money to pay for the care • your diet; and services they need without direct council • any health and medical treatments you involvement. need.

If you approach the council for social care You will need to contact Adult Social Services support, your needs and finances will be to arrange an assessment. Call 0300 123 assessed. If you have a carer, they can be 4042. involved and have their needs assessed too. Once Adult Social Services has an Your assessment understanding of your care and financial needs, the next stage is to determine what If you appear to have care or support needs, services you may be eligible for and who will you have the legal right to an assessment pay for them. The council will give you more of your care needs and finances. Councils information on eligibility and the national are statutorily obliged to provide this to eligibility criteria it uses at the time of your you, regardless of whether you access their assessment. services. The assessment (which is free) will consider: Information on paying for care can be found • how you can best be supported to live as on page 24 if you are receiving home care

www.carechoices.co.uk SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start? • find care providers quickly and easily • additional care provider information, • search by location and care need photos and direct website links • information on care quality • brochure requests • links to inspection reports Developed by the publisher of this Directory

Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

14 For assistance with finding care and support, call Care Choices on 0800 389 2077 and page 45 if you are moving into a care Whatever services you need on discharge, home. Adult Social Services will work with you, your family and carers to either restart services Personal Budgets already in place prior to admission or to provide the appropriate services if you are If you are eligible for support from the eligible. council, you may be given a Personal Budget. Sometimes interim care packages are set A Personal Budget is the amount of money up to facilitate your discharge and you will that the council calculates it will cost to meet be reassessed by a community social worker the support needs of eligible people. If you within four to six weeks. are eligible for a Personal Budget, the actual amount you receive will depend on your For more information on support eligible needs and your finances. The money when you leave hospital, visit should be spent in line with a support plan www.hertfordshire.gov.uk and that has been agreed by both you and the search ‘coming out of hospital’. council and can be either a full or a partial contribution to such costs. You may also choose to pay for additional support on top NHS Continuing Healthcare of the budget. Any eventual contractual agreement for services is between you and NHS Continuing Healthcare is a package your care provider, not the council. of continuing care that is arranged and funded solely by the NHS. This is free If you are eligible, a Personal Budget may be of charge, wherever it is delivered. NHS taken: Continuing Healthcare support may be provided in a care home or care home with • in the form of a Direct (cash) Payment, nursing or in a person’s own home. held directly by you or, where you lack capacity, by a ‘suitable person’; People eligible for NHS Continuing • by way of an account held and managed Healthcare will have been assessed to by the council in line with your wishes; or have a ‘primary health need’ and are likely to have complex medical needs and • as a mixture of the above. substantial or intense ongoing care needs. See page 46 for more information. Personal Budgets cannot currently be used to pay for residential care. Personal health budgets

Assessments from hospital A personal health budget is an amount of money to support a person’s identified If you have been admitted to hospital and health needs. It is planned and agreed you might need care on discharge, you between the person and their local NHS may be referred to the discharge team for team. The aim is to enable people with an assessment, which will take place on the long-term conditions and disabilities to ward. The team may be made up of social have greater choice, flexibility and control workers, carers’ officers, mental health over the healthcare and support they workers and housing officers. receive.

Visit www.carechoices.co.uk for further assistance with your search for care 15 Services for carers

Who is a carer? A carers’ assessment is an opportunity for people to tell the council what they need as Carers regularly look after, help or support a carer, and to find out what support might someone who wouldn’t be able to manage be available. The assessment is an essential everyday life without their help. A carer first step for carers to get the support they doesn’t have to be living with the person may need. It looks at: they care for, and the help they give doesn’t have to be physical. The carer may be caring • the care the carer provides and how this for a partner, another relative, a friend or a affects their life; neighbour. For example, it may be someone • any support they are getting now and who: what else would help; and • is over 60; • what they would like their support to • is living with dementia; achieve.

• has a physical or learning disability or a mental health condition; The assessment can also give lots of information about other services that might • has sight, hearing or communication help, and other ideas for support. The carer’s difficulties; assessment will show if the carer qualifies for • has a long-term health condition; or support from Adult Social Services.

• misuses drugs or alcohol. Carers’ Personal Budgets The carers’ Personal Budget is a single The carer may be helping with: payment that can be used towards the cost • personal care, such as washing and of something specific that will support carers dressing; in their caring role. For example, it could be used for leisure activities, education or • going to the toilet or dealing with training, or just to take a short break from incontinence; caring. • eating or taking medicines; • getting about at home or outside; When Adult Social Services considers a carers’ Personal Budget, it gives priority to • practical help at home and keeping situations where there is a significant risk someone company; or of the carer not being able to continue • emotional support or communicating. to provide care if they do not get some support. The amount a carer could get Having a carers’ assessment depends on their needs identified by their carers’ assessment. The money is not taxed Anyone who provides, or intends to provide, and it will not affect any benefits. regular unpaid support to someone who could not manage without their support has Respite at home the right to have their own needs assessed, even if the person they care for has refused Home-based respite services give carers a support services or an assessment of their break from their caring responsibilities. A own needs. care worker can come in to look after the

16 For assistance with finding care and support, call Care Choices on 0800 389 2077 person being cared for, so the carer can have Tel: 01992 586969 some time to themselves. The breaks could Email: [email protected] be regular or just when needed. Web: www.carersinherts.org.uk Respite at home is considered to be a service Crossroads Care for the person who is being cared for. If they Aims to improve the lives of carers by have a Personal Budget for their own needs giving them a break from their caring (see page 15) they could use that money responsibilities and providing a reliable, to pay for it. A financial assessment of the tailored service for each carer and the person being cared for will confirm whether person they care for. they need to pay towards the cost of this service. Crossroads Care

Hertfordshire North Benefits Tel: 01462 455578 Web: www.crossroadshn.org.uk Carers may want to explore whether they are entitled to Carer’s Allowance – currently Crossroads Care 62.70 per week but this may change over £ Hertfordshire South the life of this Directory. Tel: 0208 905 1158 Web: www.hertfordshirecrossroads- Carers may also qualify for Carer’s Premium south.org.uk or Carer’s Credit depending on their eligibility. The Government website, www.gov.uk has more information on benefits, including Resource for those supporting carers’ benefits. Alternatively, contact a local disabled children carers’ organisation which may be able to help undertake a benefit check. My Family, Our Needs is an online resource You can find out more about what providing impartial organisations support carers in Hertfordshire information for parents, carers and by visiting www.hertfordshire.gov.uk/ practitioners supporting children from birth directory and searching ‘carers’. to 25 years with additional needs.

Carers in Hertfordshire As well as guidance, policy and signposting, Aims to help carers take better care there is a lifestyle section for parents of themselves through breaks, leisure covering topics such as health and wellbeing, and learning opportunities and by work, family and relationships. Visit ensuring they focus on their own health www.myfamilyourneeds.co.uk and wellbeing. It gives support and information to unpaid family and friends who look after someone. It provides the space for carers to discuss practical and emotional concerns around caring and opportunities to share experiences with others.

Visit www.carechoices.co.uk for further assistance with your search for care 17 Care in your own home

Carefully chosen home care with a good tailored to meet your needs – from a visit once quality provider is an excellent way to retain a day to a much greater amount of support. your freedom and independence, whilst getting the help you need to stay happy and Even those with quite significant and safe. It can offer the opportunity to stay at debilitating medical conditions can get home, in your own familiar surroundings, skilled personal care that can enable them and to retain a quality of life you might have to stay in their own homes. Some agencies feared lost. will provide live-in care, where a care worker will stay with you at home to support you Why choose home care? throughout the day and night.

Reasons for choosing home care can vary. A list of all home care agencies operating in Sometimes after a stay in hospital, someone Hertfordshire starts on page 27. might find they need some help whilst they recuperate. Others can find that a long-term Finding the right support condition or disability means they can no longer cope and they need a bit of help. This Directory offers a telephone and website After a stay in hospital someone may carry service allowing you to search by postcode out an assessment of your situation to see or region for care homes, care homes with if home care will benefit you. You and your nursing and home care providers that meet family will be fully involved in looking at what your requirements across the country. Your will suit you best if you’d like them to be. search can be sent to you by post or email, or discussed with you over the telephone. Alternatively, you or those close to you might notice changes in your ability to manage the If you are searching online, the results can day-to-day things you normally cope be saved and emailed to others. You can also with easily, like preparing meals or looking view an electronic version of this Directory on after yourself. If this happens, contacting the site and have it read to you by using the Adult Social Services is a good first step ‘Browsealoud’ function. towards finding help. Whatever your care needs, this Directory How home care can help you and the Care Choices telephone and website The level of home care provided can be service will be able to point you in the best direction, however you would like care information presented. Call 0800 389 2077 or visit www.carechoices.co.uk

The Care Quality Commission (www.cqc. org.uk) is responsible for checking that any By Your Side offers support for carers and people who need a little help to care provided meets essential standards of maintain their independent living. quality and safety. Further information is on DEMENTIA - LIVE-IN SUPPORT - COMPANIONSHIP CALLS page 49.

01442 219746 The United Kingdom Homecare Association [email protected] (UKHCA) requires its members to comply www.byyoursidehomecare.co.uk with a code of practice. This code includes a

18 For assistance with finding care and support, call Care Choices on 0800 389 2077 commitment to treat customers with dignity • advertising, interviewing and screening and respect and operate at a level above the suitability of workers; legal minimum required in legislation. • arranging necessary insurance cover; Social care regulations do not apply to • providing training and development for cleaners, handymen or gardeners. However, care workers; some home care agencies are increasingly • managing workers’ pay, including providing staff who can help meet these compliance with the National Minimum needs too. Wage; The benefits of using a regulated agency • managing employment relationships, include: including sickness, absence and disciplinary matters; and • assessing your care needs and tailoring a plan to meet those needs; • managing health and safety issues.

Living with dementia at home

If you are concerned about persistent Family support forgetfulness or memory difficulties, it is important to consult a GP. They can If you know someone who is worried about undertake an initial examination and their memory, encourage them to visit refer you to a memory clinic for further their GP. The more support you can give investigation if necessary. someone, the better life with dementia can be, especially in the early years. Focus The various types of support available to on what the person can do, not what you and your carer are likely to involve NHS they cannot do, help with little errands services, Adult Social Services and voluntary or with cooking, listen to the person with agencies. Some examples of services and dementia, and find out more about the support to help people living with dementia condition. include: • specialist day centres; When someone is living with dementia, they need: • respite care or short breaks; • support to live their life; • assistive technology and community alarms; • reassurance that they are still valued • home care; and that their feelings matter; • meals at home; • freedom from as much external stress as possible; and • community equipment; • appropriate activities and stimulation • extra care sheltered housing; and to help them to remain alert and • carers’ support groups. motivated for as long as possible.

Visit www.carechoices.co.uk for further assistance with your search for care 19 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

Care Select delves further into the subject of arranging support for a loved one, including detailed information on different types of care and support, as well as: • Understanding their needs • Choosing care • Broaching difficult conversations

? H O T W I ? W EE IL D R L G I A K R N ’T O N W O S W F E H O F D IC H M TIONS? A P T U O W O E HAT IF M R MU C A M E C DO H F ES O I E N O T H W T ’T S A A E E G ? H R E WRONG CHOICE N TH ? CAN WE AFFORD IT? CAN W R W A MAKE E AFFO E T T IF I

R A D IT E A HA ? ? H W RONG CH C W WILL I KNOW WH E THE W OICE? OW ICH TO WHAT IF I MAK H CHOOSE?

WWW.CARESELECT.CO.UK

20 For assistance with finding care and support, call Care Choices on 0800 389 2077 Dementia Friends well. Continuity of care can be provided by either care agencies or carers employed People with dementia sometimes need a directly by the person or his or her family. helping hand to go about their daily lives and feel included in their local community. Specialist dementia day centres Dementia Friends is giving people an understanding of dementia and the A good day care service will be able to small things they can do that can make a offer a range of activities and support that difference to people living with dementia will enable the person with dementia to – from helping someone find the right bus retain skills and remain part of their local to spreading the word about dementia. See community. www.dementiafriends.org.uk for further information. Specialist day centres for people with dementia should be organised and run Respite care with their needs in mind, aiming to build on their strengths and abilities. Activities may Spouses, partners and relatives who care include outings, entertainment, personal for a person with dementia may require a care, meals, hairdressing and support for break from their caring responsibilities. This is carers. known as ‘respite care’ and may be a regular break of a few hours a week or a period of a Attendance at day centres can be offered few weeks. It may be planned or be required from just a few hours a week to a number in an emergency and can involve the person of days. Contact the council or your local with dementia attending a day centre or a Alzheimer’s Society office for more details, care worker visiting the person’s home to see ‘Useful local contacts’ on page 77. enable the carer to have a break. Contact the council to see if you are eligible for support Alzheimer’s Society with arranging these services, see page 14 for information on assessments. This leading charity works to improve the quality of life of people affected by Care at home dementia. If you have concerns about any form of dementia, please contact your local It can often be best for a person with office for information and support and dementia to stay living in their own home for access to local services. See page 77 for as long as possible. This may mean that they contact details. require some support services at home. Alzheimer’s Society’s National Dementia The person living with dementia will respond Helpline is available on 0300 222 1122 and best to the same care staff who know them can provide information, support, guidance and signposting to other appropriate organisations. The Helpline is open from 9.00am to 5.00pm, Monday to Friday and 10.00am to 4.00pm, Saturday and Sunday.

For more information on care homes for people with dementia, see page 43.

Visit www.carechoices.co.uk for further assistance with your search for care 21 22 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care agency checklist © 2017 Care Choices Ltd

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily?

Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 49.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Paying for care in your home

Councils provide upfront information on how much people can expect to pay for home care and how charges are worked out. This information must be made available when a needs assessment is carried out. Written confirmation of how the charge has been calculated must be provided after a financial assessment.

If you have more than £23,250 in savings or capital you will have to pay the full cost of your care. The value of your home is not counted when working out charges for non-residential care. If you have more than £23,250, you should tell Adult Social Services when your savings are likely to fall below this amount.

The council calculates charges in accordance with national eligibility criteria set by the assist you with claiming your full entitlement. Government. This ensures people are only Figures mentioned here may change over required to pay what they can afford, the lifetime of this Directory. taking into account capital, income and expenditure. Non-means tested care and support Your assessment looks at how much money you have coming in, gives an allowance Care provided by the NHS is free; for (set by the Government) for everyday living example, services provided by a community expenses and makes allowance for disability- or district nurse. Some people do not have related expenditure. This is the extra amount to pay towards care services. For example, you spend as a result of your disability or aftercare services provided under section illness. Adult Social Services can help you to 117 of the Mental Health Act are free identify these costs. They will also carry out of charge. a full benefit check and, if you want them to, If you need care or support you may be eligible to claim Attendance Allowance (AA), or Personal Independence Payments (PIP). AA and PIP are non-means tested benefits. Provided you are eligible, you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need. These can be found at www.gov.uk

24 For assistance with finding care and support, call Care Choices on 0800 389 2077 Other ways to fund your care take shared responsibility for the suitability and support of any product they recommend.

It is important to seek independent financial The Society of Later Life Advisers advice if you are paying for your own care (SOLLA) and support. There are independent financial Aims to assist consumers and their advisers that focus specifically on care families in finding trusted, accredited funding advice, often referred to as specialist financial advisers who understand care fees advisers. They are regulated by the financial needs in later life. Financial Conduct Authority (FCA) and must Web: stick to a code of conduct and ethics and www.societyoflaterlifeadvisers.co.uk

The Money Advice Service A free and impartial money advice service set up by the Government. Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk

Further information on paying for care can be found beginning on page 45.

What do you think about this publication?

Complete our short questionnaire www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 25 ACE CARE 4 YOU Live-in Care HOMECARE SERVICES from £695 per week

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Stevenage & North Herts Tel: 01462 676555 Email: [email protected] www.bluebirdcare.co.uk SEARCHING FOR CARE OPTIONS IN YOUR AREA? WHAT ARE THE CARE OPTIONS? With so many providers to choose from where do you start? HOW WILL I KNOW WHICH TO CHOOSE? • find care providers quickly and easily VISIT THE CARE SELECT WEBSITE • search by location and care need WWW.CARESELECT.CO.UK • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests

Developed by the publisher of this Directory

CALL CARE SELECT FOR MORE INFORMATION: Alternatively, call our friendly team on 0800 389 2077 0800 389 2077 to talk to someone directly.

26 For assistance with finding care and support, call Care Choices on 0800 389 2077 HomeHome care providers care providers

ABBOTS CARE LTD (HERTFORDSHIRE) ALLIED HEALTHCARE GOLDSBOROUGH St Albans – STEVENAGE Tel: 01727 891004 OP D PD LDA SI Stevenage Tel: 01707 636405 AC HOMECARE OP D PD LDA SI YA Welwyn Garden City ANCHUSA CARE Tel: 01707 696474 OP D PD LDA MH SI YA Hitchin ACCEDO CARE HEAD OFFICE Tel: 01462 338343 OP D PD MH SI Y A Waltham Cross ARCHERS COURT Tel: 0203 418 8180 PD LDA MH YA Hitchin ACCUROCARE WEST HERTS Tel: 01462 423852 OP D PD LDA MH SI Watford BALDOCK MANOR Tel: 01923 350369 OP D PD LDA SI YA Baldock Advert page 60 ACE COMMUNITY CARE LTD Tel: 01462 490311 OP LDA MH YA Hitchin Tel: 01462 429755 OP D PD BEAU SEJOUR CARE SERVICES St Albans ADICO CARE Tel: 01727 859948 Hoddesdon OP PD LDA YA Tel: 01992 469540 OP D YA BLUEBERRY HILL CARE LTD AGINCARE Welwyn Garden City Hertford Advert page 26 Tel: 01707 881258 OP D PD LDA YA Tel: 0800 012 1247 OP D PD LDA MH YA AD BLUEBIRD CARE AINSWORTH CARE (CHILTERN AND DACORUM) Kings Langley Hemel Hempstead Advert page 26 Tel: 01923 269877 OP D PD SI YA Tel: 01442 933499 OP D PD ALBAN CARE COMPANY BLUEBIRD CARE St Albans (EAST HERTFORDSHIRE) Tel: 01727 757465 OP YA Hertford Tel: 01920 465697 ALINA HOMECARE HARPENDEN OP D PD LDA SI YA Harpenden BLUEBIRD CARE Tel: 01582 218222 OP D PD LDA MH SI YA AD (ST ALBANS) ALINA HOMECARE HEMEL HEMPSTEAD St Albans Hemel Hempstead Tel: 01727 261000 OP D PD YA Tel: 01442 793322 OP D PD LDA MH SI YA AD BLUEBIRD CARE ALINA HOMECARE STEVENAGE LTD (STEVENAGE AND NORTH HERTS) Stevenage Letchworth Garden City Advert page 26 Tel: 01438 722663 OP D PD LDA MH SI YA AD Tel: 01462 676555 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Hertfordshire Care Providers Association Member – see page 5 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 27 Home care providers continued

BLUEBIRD CARE CARE4U2DAY LTD (WATFORD AND THREE RIVERS) Hemel Hempstead Watford Advert page 26 Tel: 01442 462159 OP D PD YA Tel: 01923 775300 OP D PD LDA MH SI CAREMARK BLUEBIRD CARE (WELWYN AND HATFIELD) (NORTH HERTS AND STEVENAGE) Hatfield Letchworth Garden City Tel: 01707 263723 OP D PD LDA SI YA Tel: 01462 708714 OP D LDA MH SI YA BROAD OAK MANOR DOMICILIARY CARE CAREMARK WATFORD & HERTSMERE Hertford Advert inside back cover Watford Tel: 01992 551900 OP Tel: 01923 729898 OP D PD LDA MH YA BUSHEY HOUSE BEAUMONT DCA CHELMSCARE LTD Bushey Advert page 62 Borehamwood Tel: 0203 394 0989 OP Tel: 0208 953 8369 OP D PD LDA MH YA BY YOUR SIDE HOMECARE CHORLEYWOOD BEAUMONT DCA Hemel Hempstead Advert page 18 Chorleywood Advert page 62 Tel: 01442 219746 OP D YA Tel: 01923 700620 OP CAMPHILL ST ALBANS CITY CARE WELWYN St Albans Welwyn Garden City Tel: 01727 811228 OP LDA MH Tel: 01707 800523 OP D PD SI YA CARE 121 SERVICES LTD – HEAD OFFICE COMMUNITY SUPPORT SERVICE (DOM CARE) Stevenage Rickmansworth Tel: 01438 537444 PD LDA MH SI AD Tel: 01923 713620 LDA CARE BY US – NORTH LONDON AND WEST HERTFORDSHIRE COMPASSIONATE HERTS LTD Hatfield Hemel Hempstead Tel: 01442 450560 Tel: 0208 099 8276 OP D PD LDA MH SI YA AD OP D PD MH SI YA CARE BY US LTD CONNECTIONS HEALTHCARE Bishops Stortford Stevenage Tel: 07476 653776 Tel: 01279 755875 OP D PD LDA MH SI YA AD OP D LDA YA CARE FOR FREEDOM LTD CROMWELL AVENUE St Albans Cheshunt Tel: 01727 834557 OP D PD LDA MH SI YA AD Tel: 01992 622032 OP LDA SI YA CARE FULLY LTD CROSSROADS CARE HERTFORDSHIRE NORTH Stevenage Hitchin Tel: 01438 722665 OP D PD MH SI Tel: 01462 455578 OP D PD LDA MH SI YA AD CARE HERTS LTD CROSSROADS HERTFORDSHIRE SOUTH Welwyn Garden City Borehamwood Tel: 01707 881379 OP D PD LDA YA Tel: 0208 905 1158 OP PD LDA MH YA

28 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued

CUFFLEY CARE AT HOME SERVICE GLENHOLME LIVING SOLUTIONS LTD Cuffley St Albans Tel: 01707 876197 OP D PD LDA SI YA Tel: 07780 221550 LDA DELIGHT SUPPORTED LIVING LTD GOMBARDS Letchworth Garden City Welwyn Garden City Tel: 01462 684757 OP D PD LDA MH SI YA Tel: 01483 712892 PD LDA DELROW COMMUNITY GREENWOOD LODGE Watford St Albans Tel: 01923 856006 OP LDA MH Tel: 01727 872181 LDA YA DESTINY SUPPORT CARE HALES GROUP LTD – STEVENAGE Stevenage Stevenage Tel: 01462 429701 OP D PD MH Tel: 01438 765715 OP D LDA MH AD DOVES CARE AGENCY LTD HAND IN HANDS Watford Letchworth Tel: 01923 693755 OP D PD YA Tel: 0845 275 8000 LDA EUREKA CARE SERVICES HARPENDEN MENCAP DOMICILIARY SERVICE Hertford Advert page 30 Harpenden Tel: 0800 411 8820 OP D PD LDA MH SI Tel: 01582 763679 LDA YA EUROPEAN NURSING AGENCY LTD HAVEN HOME SUPPORT LTD Welwyn Garden City St Albans Tel: 01707 333700 OP D PD LDA MH SI YA Tel: 01923 671699 OP D PD SI YA EXCLUSIVE CARE LTD HELPERS HOMECARE LTD – THE OFFICE Hatfield Baldock Tel: 01462 896853 Tel: 07967 189676 LDA YA OP D PD LDA MH SI AD EXECUTIVE CARE SERVICES HELPING HANDS WATFORD LTD Hemel Hempstead Watford Tel: 01923 461869 Tel: 07931 359586 D PD LDA YA OP D PD SI YA FONTHILL CARE AT HOME HEMPSTEAD HOUSE St Albans Advert page 68 Kings Langley Tel: 01727 893104 OP D PD MH SI YA Tel: 01923 299770 OP D PD LDA MH SI YA FORTIS CARE HERTFORDSHIRE HERONSMERE HOME CARE Stevenage Rickmansworth Tel: 01438 487270 OP PD LDA MH YA Tel: 07429 076755 OP D PD YA FORTUNE LIFE HOME CARE HERTFORDSHIRE DOMICILIARY CARE AGENCY Watford Stevenage Tel: 07938 102512 OP D PD SI Tel: 01438 310083 PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 29 Home care providers continued

HERTFORDSHIRE DOMICILIARY CARE SERVICES HILTON COMMUNITY Hatfield SERVICES LTD Tel: 01707 258735 OP PD LDA MH Waltham Cross Tel: 01992 638361 LDA HERTFORDSHIRE SUPPORTED LIVING SERVICES Watford HOME COUNTIES Tel: 01923 662411 LDA OUTREACH SERVICES Hemel Hempstead HERTS HOMECARE Tel: 01442 254539 OP PD LDA YA Hemel Hempstead Tel: 01442 213289 OP D PD LDA MH SI YA HOME INSTEAD SENIOR CARE – EAST HERTS & UTTLESFORD HF TRUST – 38 SOUTH ROAD Sawbridgeworth Advert page 22 Bishops Stortford Tel: 01920 897355 OP D PD LDA MH YA Tel: 01279 461131 LDA HOME INSTEAD SENIOR CARE HIGHTOWN HOUSE – HEMEL HEMPSTEAD & CHILTERNS Hemel Hempstead Hemel Hempstead Advert page 22 Tel: 01442 292300 LDA Tel: 01442 233599 OP D PD LDA MH SI YA

What do Care and Nursing at Home you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey Do you need a helping hand? If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difﬁcult for you or a loved one – then we’re here to Eureka Care Services help in Hertfordshire from 30 minutes per DOMICILIARY HOMECARE FOR THE ELDERLY week to full-time live-in care. 5F Lawrence Close, Hertford, Hertfordshire SG14 2HH Email: [email protected] Our care teams have been providing Telephone: 0800 411 8820 Mobile: 07872 861451 award-winning quality home care since Eureka Care Services strives to offer excellent and 1989 and can help with: personal care, affordable home health care and community based housekeeping, help getting around or even social services to individuals and their families in to provide a break to an existing family Hertfordshire. member or care-giver. We are a professional Domiciliary home care agency caring for the elderly in their own homes to treat them with dignity, respect and compassion. We support them in the way they choose to be supported. Looking for care? For more information Companionship • Assist with meals • Personal elderly care • Domestic Duties 0808 274 2935 www.helpinghands.co.uk www.eurekacareservices.co.uk

30 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued

HOME INSTEAD SENIOR CARE – ST ALBANS LEAD CARE SERVICES LTD St Albans Advert page 22 Stevenage Tel: 01727 895941 OP D PD SI YA Tel: 07813 699989 OP D PD LDA SI YA HOME INSTEAD SENIOR CARE LEASE OF LIFE HOME CARE – STEVENAGE & NORTH HERTS Welwyn Garden City Letchworth Advert page 22 Tel: 01707 246552 OP D PD LDA MH SI YA AD Tel: 01462 600462 OP D PD LDA MH SI YA LHS CARE AND SUPPORT LTD HOME INSTEAD SENIOR CARE – WATFORD Letchworth Garden City Watford Advert page 22 Tel: 01462 615187 OP PD LDA MH YA Tel: 01923 250513 OP PD LDA MH SI LIGHTHOUSE CARE SOLUTIONS LTD HOME INSTEAD SENIOR CARE Stevenage – WELWYN GARDEN CITY Tel: 07454 975699 OP D PD LDA MH YA Welwyn Garden City Advert page 22 LOOK AHEAD DOMICILIARY CARE Tel: 01707 240650 OP D LDA YA (HERTFORDSHIRE) HOPE HOME CARE SERVICES LTD Stevenage Waltham Cross Tel: 01438 740096 PD LDA SI YA Tel: 01992 760520 OP D MH YA LUMINA HOMECARE LTD HOUSING & CARE 21 – LEA SPRINGS Hemel Hempstead Harpenden Tel: 01442 506220 OP D YA Tel: 0370 192 4000 OP D PD MH SI YA MAIDEN CARE SERVICES LTD JOY CARING SERVICES LTD Stevenage Stevenage Tel: 01438 310034 OP D PD LDA SI YA Tel: 01438 311704 OP D PD LDA MH SI YA JUBILEE DOMICILIARY CARE AGENCY MARICHO LTD Welwyn Garden City Borehamwood Advert page 32 Tel: 0208 207 5396 Tel: 01707 376460 PD LDA YA OP D PD LDA MH SI KARE4ALL LTD MBOHO HOMECARE Hoddesdon Stevenage Advert page 32 Tel: 01992 676074 OP D PD LDA MH SI YA Tel: 07533 582525 OP PD KNIGHTINGLES HEALTHCARE LTD MEDCOM PERSONNEL LTD Stevenage Hatfield Tel: 01438 723209 OP D PD LDA MH SI YA Tel: 07476 650276 OP PD YA LA BELLE CARE LTD MEDOW CARE SERVICES LTD Hatfield Hatfield Tel: 01707 274111 OP D PD LDA MH SI YA Tel: 01707 271512 OP D PD MH SI LEAD CARE MKF HOMECARE Hitchin Hemel Hempstead Tel: 01462 453332 OP D PD LDA MH SI YA AD Tel: 07532 133570 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 31 Home care providers continued

NAS COMMUNITY SERVICES (HERTFORDSHIRE) ONE STEP DOMICILARY CARE Hemel Hempstead Hitchin Tel: 01442 247046 LDA Tel: 01462 429792 D PD LDA MH SI NASH HOMECARE OPTIONS HEALTH CARE SERVICES Hemel Hempstead Stevenage Tel: 01442 824137 OP D PD LDA SI Tel: 01438 314840 OP D MH YA NEXT STEPS HERTFORDSHIRE PARTNERS IN SUPPORT Welwyn Garden City Stevenage Tel: 0203 582 8120 OP D PD LDA SI YA Tel: 01438 746243 LDA NOVUS CARE PEARLFECT LTD Watford Watford Tel: 01923 252401 OP D PD SI Tel: 01923 312388 OP D PD LDA MH SI YA OMER CARE LTD PERCURRA BOREHAMWOOD Hitchin Borehamwood Tel: 01438 820999 OP D PD LDA Tel: 01475 145917 OP D PD LDA MH SI YA

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE?

VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 For all your Home Care service needs. Maricho Limited provides prestigious exceptional care in the comfort of your own home. Our home care team is available 24/7 to provide tailor made one to one care, personal care, sit-in services, live-in care, escort services, shopping, prescription pick ups and Live in care | Companionship | Personal care support cleaning services. With our speciality in palliative Night sitting (sleep in & wake in) | Domestic support care services Maricho Care ensures there is peace of mind during this most difficult time in life. Mboho Home Care is a rising star home care agency, which is determined to make a diﬀerence in the lives of people in Call us now on 0208 207 5396 Hertfordshire and surrounding areas. Call us on: 07533 582525 e: [email protected] Email: [email protected] Website: www.mbohohomecare.co.uk www.marichocare.co.uk

Mboho Home Care, 31 Nodes Drive, SG2 8AJ 5 Elstree Way, Borehamwood WD16 1SF

32 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued

PORTFOLIO HOMECARE LTD SANCTUARY HOME CARE LTD Haddesdon – BUSHEY HEATH Tel: 01920 333500 OP D PD MH SI YA Bushey PRECIOUS HOMES HERTFORDSHIRE Tel: 0203 761 3394 OP St Albans SARAH’S HOME CARE LTD Tel: 01727 420761 OP PD LDA MH SI Watford PROFESSIONAL NURSING SERVICES LTD Tel: 01923 431600 OP D PD LDA MH SI – 25A WHITE HORSE COURT SCOPE COMMUNITY SERVICES Bishops Stortford HERTFORDSHIRE Tel: 01279 507077 OP D PD LDA SI YA Stevenage PROMEDICA24 UK LTD Tel: 01438 315191 OP LDA SI YA Watford Tel: 01923 381200 OP D YA SKL PROFESSIONAL RECRUITMENT AGENCY LTD – BUSHEY R4R HOME CARE SERVICES LTD / WATFORD Bushey Watford Tel: 0208 950 6992 Tel: 01923 239400 OP D PD LDA MH SI YA OP D PD LDA MH SI YA RAPHA HEALTHCARE SOCIAL CARE SOLUTIONS LTD Watford (HERTS AND BUCKS) Hatfield Tel: 07495 130405 OP YA Tel: 01707 265601 OP D PD LDA MH SI YA RAPHAELS HOME CARE LTD St Albans SOUTHERN FAMILY CARE LTD Tel: 01727 568756 OP Ware REAGLE HOME CARE SERVICES (RHC) Tel: 01920 871414 OP PD LDA MH SI YA AD Northwood SPECIAL KIDS CARE AGENCY Tel: 01923 824125 OP D PD LDA MH SI YA AD Rickmansworth REAL CARE SOLUTIONS Tel: 01923 897643 PD LDA MH SI YA Letchworth Garden City ST ELIZABETH’S DOMICILIARY CARE AGENCY Tel: 01438 300800 OP D LDA SI YA Much Hadham RENEW CARE Tel: 01279 844422 LDA Hemel Hempstead Tel: 01442 244772 OP D PD MH SUGARMAN HEALTH AND WELLBEING – WATFORD RV CARE LTD – HERTFORDSHIRE Watford Chorleywood Tel: 01923 801818 OP D PD LDA SI Tel: 07595 003356 OP D PD MH SI YA SAGA CARE AT HOME TEAPOT HOME CARE Hertfordshire Advert outside back cover Welwyn Garden City Tel: 0800 092 1066 OP D PD LDA YA Tel: 07471 471000 OP D LDA SI YA SAM2SAM DEAF CARE SERVICE LTD THREE GABLES Hemel Hempstead Hemel Hempstead Tel: 07534 715114 YA Tel: 01442 503920 OP D PD LDA MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 33 Home care providers continued

TRINITY HEALTHCARE PLUS LTD YESUK OFFICE – ACADEMIA AVENUE, 15 Watford Broxbourne Tel: 01923 443923 OP PD YA Tel: 01992 283019 OP D PD SI YA YOUR CARE YOUR WAY TURNING POINT (SUPPORT SERVICES) LTD – TIMBERLEA (DOM CARE) Welwyn Garden City Watford Tel: 01707 909058 OP D PD LDA MH YA Tel: 0208 421 5395 OP PD LDA MH YA YOUR LIFE UK INTERNATIONAL NURSING (HITCHIN) AGENCY LTD DOM CARE Hitchin Radlett Advert page 62 Tel: 01823 544815 OP D PD Tel: 01923 855856 OP D PD LDA MH SI YOUR LIFE UNIQUE HERTS CARE LTD (POTTERS BAR) Knebworth Advert page 34 Potters Bar Tel: 01438 814470 OP YA Tel: 01707 651974 OP D PD SI WILNASH CARE LTD YOUR LIFE Potters Bar (ROYSTON) Tel: 01707 830037 OP D PD MH SI Royston Tel: 01763 256810 OP D SI Care YOUR LIFE We (WELWYN GARDEN CITY) about you Welwyn Garden City Tel: 01707 328220 OP D We understand that finding the right level of care for a family member can be tough. This is why Unique Herts Care aims to make ZINNIA CARE LTD this transition easier by offering specialised care to people living Hemel Hempstead with Dementia, Parkinson’s, Alzheimer’s, the elderly and all adults with any type of physical difficulties. Tel: 01442 234780 OP D YA

Contact us on 01438 814470 or See page 23 for a list of questions to ask [email protected] www.uniquehertscare.co.uk when speaking with home care agencies. SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

34 For assistance with finding care and support, call Care Choices on 0800 389 2077 Housing with care

Supported Living specially-adapted facilities.

Supported Living is a term generally used You can find sheltered housing near you to describe situations in which people by visiting www.hertfordshire.gov.uk (often disabled adults) rent their home, and and searching ‘sheltered housing’. their personal care or support is arranged separately. This means they can change their Flexicare housing support without having to move, or move and take the same support with them. People Flexicare housing is Hertfordshire’s version have greater security of tenure, and can of extra care – schemes where people rent claim a wider range of welfare benefits than their own flat, but have access to care and in residential care. support as and when they need it, 24-hours a day. Flexicare housing is a positive choice for Supported Living can be delivered in a many people because it meets a wide range range of settings, including individual flats of needs and provides a good alternative to or houses, clusters of self-contained flats on residential care. the same site, shared accommodation, and extra care housing. The individual, a private As care is available 24-hours a day, Flexicare landlord, a housing association, a local housing can offer reassurance for family authority or a charity may own the property. carers and tenants – even if you don’t need regular care it can be helpful to know Supported Living refers to the way in which that someone is there if you fall, or feel ill accommodation and support are organised, or unsafe. The level of care and support rather than the amount of support. This provided can be changed if your needs will be tailored to individual need and can change, for example, if you need some include access to support 24-hours a day extra support after a hospital stay. Flexicare if assessed as necessary, although many housing is also ideal for couples who have people do not require this – particularly with different care needs. the use of assistive technology (discussed further on page 13). Flexicare housing may suit you if you: • are finding it hard to cope in your existing For further information, speak to Adult accommodation; Social Services on 0300 123 4042. • are already receiving home care services; Sheltered housing or • have few care needs now but want to Sheltered (or retirement) housing is provided prepare for the future. by local authority housing departments and housing associations for older people who For further details about Flexicare housing, would like to remain independent but prefer call Adult Social Services on 0300 123 the added security and reassurance of a 4042 or visit www.hertfordshire.gov.uk scheme manager and an alarm call service.

A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and

Visit www.carechoices.co.uk for further assistance with your search for care 35 Flexicare housing schemes in North Hertfordshire Hertfordshire Anderson House, Hitchin Mary Barfield House, Royston Broxbourne Borough Robert Humbert House, Letchworth Emmanuel Lodge, Cheshunt Tabor Court, Letchworth Temple Court, Baldock Dacorum Evelyn Sharp House, Hemel Hempstead Stevenage Borough Silkin Court, Stevenage East Hertfordshire Bircherley Court, Hertford Watford Borough Calton Court, Hertford Dale Court, Watford Parkside, Bishop’s Stortford Lincoln Court, Watford Rutland Lodge, Watford Hertsmere Barley Close, Bushey Welwyn and Hatfield Collins Court, Bushey Chilton Green, Welwyn Garden City Fountain Court, Borehamwood Swan Field Court, Welwyn Garden City Storey Court, Bushey Woodside House, Welwyn Garden City

Specialist services

Learning disability

If you are living with a learning disability in Hertfordshire, you should contact your local council for support. They might be able to signpost you to local services and assess your needs in case they can help you.

The council aims to keep people independent in their own homes wherever possible, but if you need to move somewhere with care and support, you might like to consider a housing with care scheme, see page 35.

If your needs are such that you require support in a care home, this Directory contains a list of all care homes in Hertfordshire. Any learning disability providers are denoted with LDA.

36 For assistance with finding care and support, call Care Choices on 0800 389 2077 You may also find the organisations listed if you want confidential advice or services, here useful. or you can contact one of the organisations listed here for free help and support. Guideposts Listens to and supports adults with Hertfordshire Partnership NHS learning difficulties to access their own Foundation Trust community activities and lead fuller, Supports people with mental ill health, more independent lives. physical ill health and learning disabilities across Hertfordshire. Tel: 0300 222 5709 Web: www.hpft.nhs.uk Email: [email protected] Web: www.guideposts.org.uk Out-of-hours mental health helpline For out-of-hours advice and telephone Mencap support from a mental health Supporting people with learning professional, please call the Hertfordshire disabilities to feel valued equally, listened Partnership NHS Foundation Trust to and included. helpline on 01438 843322.

Tel: 0808 808 1111 This service operates through the night Email: [email protected] from 5.00pm until 9.00am on weekdays, Web: www.mencap.org.uk and around the clock at weekends and on Bank Holidays. Scope Offers free, impartial and expert The service is available to service users information, advice and support to and carers for advice and support outside disabled people and their families, office hours. 9.00am to 5.00pm weekdays. Guideposts Tel: 0808 800 3333 Clients at Guideposts’ mental health Email: [email protected] services have linkworkers who work with Web: www.scope.org.uk people on a one-to-one basis, providing support and encouragement that they Mental health may need to fulfil their goals and achievements. If you are worried about your mental health, Tel: 01923 223554 it’s important to remember that you aren’t Email: [email protected] alone. Lots of people have issues with their mental health and there’s help and advice Herts Mind Network available in Hertfordshire to support you. Provides a diverse range of recovery-orientated services and works Your GP should be your first point of contact with adults from the age of 18.

Infoline: 0203 727 3600 Email: [email protected] Web: www.hertfordshiremind.org

Visit www.carechoices.co.uk for further assistance with your search for care 37 Physical disability People First Promotes the rights of people with a If you have a physical disability or a long- learning disability, and is there to listen to term illness, Adult Social Services and other and support people while it does this. organisations in the independent and not- for-profit sectors may be able to signpost you Tel: 0207 274 5484 to, or provide you with, a range of services to Email: [email protected] help you live as independently as possible. Web: www.peoplefirstltd.com There are also services available to support someone who may be your carer. POhWER Provides free, confidential independent Sensory services advocacy to users of care and community services across Hertfordshire. POhWER Hertfordshire’s sensory service team works also provides the Independent with children and adults who are: Complaints Advocacy Service (ICAS) for Hertfordshire – free, confidential, • blind or visually impaired; independent advocacy support to • deaf or hard of hearing; anyone wishing to make a complaint about the NHS. • deafblind; and

• carers of people with sight or hearing Hertlands House, Primett Road, loss. Stevenage SG1 3EE Tel: 0300 123 4044 It offers various services, visit Email: [email protected] www.hertfordshire.gov.uk and search Web: www.pohwer.net ‘sensory services’. Planning for end of life Advocacy

Although the subject of dying is often painful Advocates can give advice, support and to contemplate, planning for the end of life information to people of any age. They can be a good way to share your wishes and help you to voice your concerns and guide help your family to know what you would you through difficult or challenging times. like. Good planning for all your needs should You should consider using the services of an mean that you can convey your wishes, advocate if you feel unsure or concerned including where you would like to die if you when you are faced with making an choose. You may wish to remain in your own important decision about your care. home or care home in your last days and not be admitted to hospital. Advocates are not there to tell you what to do or to make decisions for you, but to help When choosing a service, you should you express your views and make your own consider its end of life care philosophy and decisions. Councils have a legal obligation policies. Enabling people to die in comfort to provide an advocate to you if you need and with dignity is a core part of providing one at any stage of your care and support care. The way care professionals approach planning with them. the process will be incredibly important for

38 For assistance with finding care and support, call Care Choices on 0800 389 2077 you, your family and carers.

The service should have an open approach to end of life care. It should initiate conversation with you and your family and work with your GP to ensure your needs and wishes are discussed and planned for. An end of life care plan should also be drawn up, as it is vital to establish your preferences and choices.

You could use the Preferred Priorities for Care (PPC) document to help with outlining your wishes. The PPC document is designed to help you prepare for the future and gives you an opportunity to think about, talk about and write down your preferences and priorities for Planning for your funeral care at the end of life. While you are thinking about the future, you may want to consider writing down your It is also important to know that all health wishes for your funeral. This can help to and social care staff must be trained in alleviate pressures on your family. They may communication regarding end of life care appreciate knowing your wishes and that and will be trained in assessing the needs of they can make sure they are considered at individuals and carers. your funeral. By detailing your wishes, your family can be comforted by the fact that It is worth asking care providers whether they don’t need to make all the decisions they are working towards The Gold about what you would have liked or wonder Standards Framework. This can be used whether they are making the right choices. in various settings, for example hospitals, Things to consider are included in ‘My primary care and care homes, to improve the Funeral Wishes’, a form produced by Dying co-ordination and communication between Matters and the National Association of different organisations involved in providing Funeral Directors. Visit www.dyingmatters. care for someone near the end of their life. org/page/my-funeral-wishes

You do not have to instruct a funeral director, but if you do, ensure that the director you choose is a member of either the National Association of Funeral Directors or The National Society of Allied and Independent Funeral Directors. These associations have strict guidelines that members must adhere to.

See page 79 for details of organisations that may be able to help you plan for the end of your life or your funeral.

Visit www.carechoices.co.uk for further assistance with your search for care 39 Care homes

All care providers in the country must be the NHS to the home directly: the current registered with the Care Quality Commission amount is £155.05 per week. This figure may (CQC). All services are inspected by the CQC, change over the lifetime of this Directory, which reports on its findings and rates each check with Adult Social Services. home. These inspection reports and ratings are available at the home or from the CQC For help with finding care homes and care (www.cqc.org.uk). homes with nursing in your area, call this Directory’s independent service on Types of care home 0800 389 2077.

Care homes (personal care only) If you need someone to look after you Activities in care homes 24-hours a day, but don’t need nursing care, a care home offering only personal care may The word ‘activity’ can imply many different be the best option. Personal care includes things but, in the context of a care home, it should mean everything a resident does from bathing, feeding, dressing and help with when they open their eyes in the morning moving. It is a good idea to have a needs until they go to sleep at night. Activities assessment before you choose a care home should stimulate residents emotionally, to ensure it is the best way to meet your physically and mentally and, in a good care needs, see page 14 for more on assessments. home, should encompass all aspects of daily life. They can range from choosing what to Care homes with nursing wear, to helping with tasks around the home A care home with nursing provides the same or garden, to listening to the radio or joining care and support as a care home offering in with an art or exercise class. personal care, but with 24-hour nursing staff on hand. If you think you may need nursing Above all, activities provide a point of care in a home, you will need to be visited interest, fun and challenge to each day. They by a social worker or a care manager to work should enable people to participate in daily out what care you will need. This visit might life, be engaged and maintain hobbies or be in your own home, or in hospital if you’ve activities they have enjoyed throughout their been ill, or in a care home. You will be fully life, as well as offering the opportunity to try involved in planning for your care needs. something new, if they wish.

If, after a needs assessment, a care home Lots of care homes now employ a dedicated providing nursing care is the best solution for activity co-ordinator. What they do and how you, a social worker will give you information they do it varies from one home to another. to help you find a home which meets your Increasingly, they are fully integrated into care requirements. The cost of the nursing the staff team, play a key part in developing care part of your fees may be paid by care plans and ensure that all staff appreciate the part they play in delivering high-quality activity provision.

Ensure you speak to any potential providers about the activities they provide in their care home.

40 For assistance with finding care and support, call Care Choices on 0800 389 2077 20 Hertfordshire Care Providers Association (HCPA) top tips for finding a good residential care provider

Why should I look for a care provider with 13. Find out how many staff are on duty at a fully trained workforce? any one time and look for evidence of To provide the best care, staff need to be this. knowledgeable, competent and confident. 14. Ask about night staff specifically. Find They also need to know how to use the out how often agency staff are used training they are regularly receiving in (non-regular staff). practical situations. Your family member or 15. Ask a manager how long they have loved one deserves to be treated with dignity been in post, what is the history of and respect at all times and the care that management and the culture they they receive should focus particularly on their expect from staff, and check if it reflects wellbeing, including preventative measures the care you see. around health related issues. 16. Does the place look safe? Are there clear How do I find this out? walkways and do staff clear them? 1. Ask a manager about their staff training 17. Do the staff involve residents in normal programme. day-to-day activities such as laying the table? 2. Ask to see staff training evidenced in such things as accolades (this may include 18. Ask the staff how they manage difficult having Complex Care Champions and behaviours. this should be clearly visible to the public 19. Chat to staff about the particular via a display board at reception). conditions of your loved one to check 3. Watch for staff interaction with residents their knowledge. as you walk around the home. 20. And most importantly: do the current 4. Ask other residents how good the staff are. residents look happy, engaged and comfortable? 5. Ask to see the activities programme, note the day and time of your visit and Please note, when searching for a good home see if the scheduled activity is actually care provider you will want to use some of the happening. above plus the following: 6. Be on the lookout for compassion. Do 1. Will the staff team be regular (same staff look as if they really care? people each time)? 7. Be alert to dignity issues: for example, 2. What is the process if you are unhappy are people covered up? with a particular staff member? 8. Do the residents look clean and tidy? 3. How will you be informed if a staff 9. Ask to see menus and find out what member is going to be late? nutritional training the staff receive. Are 4. How will next of kin be involved in the they flexible? care? 10. Ask about falls prevention measures. 5. How are staff kept informed of any 11. Talk to staff and ask them how they changes in the individuals health and provide ‘person-centred care’, do they wellbeing? ask you questions about the proposed resident’s history, likes and dislikes. For any further information or questions, 12. Ask if there will be a life-story book made please contact HCPA on 01707 536020 or so that staff can get to know the resident. email [email protected]

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you Catering enjoy? Is there an Activities Co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money?

*See page 49.

42 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care homes and dementia

A good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.

The person with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care. This should identify a named care co-ordinator and addresses their individual Within the home, much is down to the needs. attitude and skills of the manager and the staff. Do they provide an environment that They must also have the opportunity to enables a person with dementia to exercise discuss and make decisions, together with choice and personal preferences even in the their carers, about the use of advance later stages of the condition? Who is the statements, advance decisions to refuse person in charge of championing dementia treatment, Lasting Powers of Attorney care best practice in the home? Further and Preferred Priorities for Care. For more questions to consider are included in the information on these, see pages 48 and 39. residential dementia care checklist on page 44. It is important that care and support options are tailored to the needs of the individual. Design and technology Make sure staff know the person you care The design of a care home specialising in for by providing life story books, telling staff dementia needs to be based on small group about their likes and dislikes and providing living, preferably with accommodation belongings that bring comfort and have on one level and with opportunities to go meaning for them. in and out of the building within a safe environment.

Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation.

Staff training Dementia-specific training is essential to ensure that care home staff understand how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific Dementia Lead.

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 42.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 49. 44 For assistance with finding care and support, call Care Choices on 0800 389 2077 Paying for care

When a local authority provides or arranges If you are eligible for support from the services for you, you may be asked to council and you are moving into a care contribute towards the cost of care at home or care home with nursing, you will home or in a care home, depending on your be given a choice of homes that charge the personal circumstances. amount the council would usually pay for someone with your needs. If the home you Financial assessment choose charges a fee in excess of the local authority’s funding limit, you will need to To determine whether or not you will need find someone else to meet the additional to contribute towards the cost of your amount. This is often referred to as a ‘third support, the council will conduct a financial party payment’ or ‘top-up’ (explained assessment. This will look at your capital, further on page 46). savings and income. Most people are likely to have to contribute something towards the Running out of money cost of their care. The value of your home is included as part of your capital in this If your capital and savings are likely to assessment if you are moving into residential reduce to £23,250 through payment of care, except in limited circumstances. It is not care home fees, you must let the council included if you are receiving care in your own know well in advance. It must undertake an home. If you choose not to have a financial assessment of your circumstances before assessment, you will be responsible for deciding if it will make a contribution. paying the full cost of your care and support. If you become eligible for the council’s If you have capital and savings of less than support with funding your care, and the £14,250, you may be asked to contribute home you are living in charges more than part of your income and the local authority the council’s fee levels, you must find may meet the shortfall. someone to help pay the difference. This is known as a ‘top-up’ or ‘third party payment’, If you have capital and savings between see page 46 for more information. If funds £14,250 and £23,250, you are likely to have for a top-up are not available, you will need to contribute towards the cost of your care. to find accommodation which can meet your You may need to contribute part of your needs at the local authority fee level. income, and a sliding scale operates whereby you contribute £1 for each £250 you have in Understanding your rights before moving capital and savings above the lower figure. into care is essential. There are a number of financial products and specialist companies If your capital and savings amount to more that may be able to help. It is important to than £23,250, you will likely have to pay the seek independent financial and legal advice full cost of your care yourself. However, you before committing yourself to anything. See are still entitled to an assessment of your page 47 for more information. needs by the council and you may be able to get some support with funding your care, see Non-means-tested support page 46. Some support may be available to you These figures may change during the lifetime without the council needing to look into your of this Directory. finances.

Visit www.carechoices.co.uk for further assistance with your search for care 45 Benefits Twelve-week property disregard Attendance Allowance and Personal If your former home is included in your Independence Payments are non-means- financial assessment but your other capital tested, non-taxable benefits from the and savings are less than £23,250, and your Department for Work and Pensions. There income is not enough to meet your care are different rates depending on the level of home fees, the council may share the cost your needs. Everyone who needs care should of the first twelve weeks of permanent care, consider claiming these benefits, however, provided it agrees that care is needed. they will not be paid if you are, or become, a permanent resident in a care home. Deferred Payment Agreements After the twelve-week property disregard If you are entitled to the mobility period, you may be offered a Deferred component of Personal Independence Payment Agreement. This allows you to Payment, this payment will not stop once delay selling your former home during your you are in a care home and is not included in lifetime. Any fees paid by the council will your financial assessment. be charged against the value of your home, and must be repaid once the house is sold You may also want to consider applying for or from your estate. Interest is payable Universal Credit (if you are under pension throughout the period of the loan and there age) or Pension Credit (if you are over is also a one-off fee to join the scheme which pension age). covers all legal and administrative costs for the lifetime of the loan. NHS Continuing Healthcare NHS Continuing Healthcare is fully-funded The council may limit the amount of the care and support, provided and paid for by loan, depending on the equity in your the NHS. To be eligible, your needs must be property. primarily health-related and are likely to be severe. If you are eligible for NHS Continuing NHS Nursing Care Contribution Healthcare, you can receive the services in Whether you are a temporary or permanent any setting, including your own home or in resident, if you live in a care home that a care home. The NHS will pay if you need provides nursing care, you may be entitled healthcare from a community nurse or a to a non-means-tested Registered Nursing therapist as well as personal care to help you Care Contribution (sometimes referred to as at home. Funded Nursing Care) towards the cost of your nursing care. This is paid directly to the Self-funding your care home.

Paying for care can be an expensive and Third party payments long-term commitment, so the council strongly recommends that you seek specialist If you are eligible for the council’s support, information and advice before entering into you will be offered a choice of homes that any arrangements. It is important that you meet the local authority’s funding rates. If seek specialist advice from appropriately you decide to live in a more expensive home qualified and regulated financial advisers, see and someone is able to make an additional page 47 for suggested contacts. payment for you, they will have to pay the

46 For assistance with finding care and support, call Care Choices on 0800 389 2077 local authority the difference between its be helpful in enabling you (and your family) rate and the amount the home charges. This to identify the most suitable and cost- additional payment is called a ‘top-up’ or effective solution. ‘third party payment’. Everyone is encouraged to seek unbiased, You are not allowed to make this additional expert advice from independent financial payment yourself, except in limited advisers to help work out how to pay for circumstances, so the responsibility usually long-term care. Independent financial advisers are regulated by the Financial falls to a family member, friend or charity. Conduct Authority (FCA) and must take shared responsibility for the suitability of any Before anyone agrees to pay your top-up, product they recommend. they should be aware that the amount may increase, usually once a year, and they need Unlike advisers who are tied to particular to be confident that they can sustain the providers, specialist care-fees advisers can payments for as long as they are required. offer advice on products from across the They will need to sign a contract with the whole market. council to confirm that they are able to do this. A list of independent financial advisers who are accredited by the Society of If the additional payments stop being paid Later Life Advisers can be found at for any reason, then you should seek help www.societyoflaterlifeadvisers.co.uk or and advice from your council. You may have you can call 0333 202 0454. to move to a cheaper home within the local authority’s funding levels. There is also a number of organisations that will provide free advice about funding care If you are already resident in a care home, and support. These are a good place to start and no top-up was required at the time if you are looking for information and want to see what sort of options are available. you became a resident, the home may seek to introduce one at a later date, which Age UK would need to be agreed first with the local Tel: 0800 678 1174 authority. This may happen if a change to Web: your arrangements is made at your request www.ageuk.org.uk/moneymatters or with your agreement, for example you move to a nicer room. Citizens Advice Bureau Web: www.citizensadvice.org.uk It is important to note that councils have a duty to offer you a place at a home that Money Advice Service accepts their funding rates. If no such place Tel: 0800 138 7777 is available, a top-up should not be charged. Web: www.moneyadviceservice.org.uk Seeking financial advice

Planning for your future care and support needs can be complicated and funding care can be expensive. Professional advice may

Visit www.carechoices.co.uk for further assistance with your search for care 47 Important information

Finding care options in your area The Court of Protection can issue Orders directing the management of a person’s This Directory offers a telephone and website property and financial affairs if they are service allowing you to search by postcode incapable of managing their own affairs or region for care homes, care homes with and should they not have an LPA. The Court nursing and home care providers that meet procedure is presently very slow and the your requirements across the country. Your fees are quite expensive so preparing an search can be sent to you by post or email, or LPA is always advisable, providing you have discussed with you over the telephone. somebody sufficiently trustworthy to appoint as your attorney. If you are searching online, the results can be saved and emailed to others. You can also An ‘advance directive’ allows you to view an electronic version of this Directory on communicate your wishes in respect of the site and have it read to you by using the future medical treatment but it is not ‘Browsealoud’ function. legally binding. You may instead wish to make a living will, properly known as an Whatever your care needs, this Directory ‘advance decision’, setting out treatment and the Care Choices telephone and website that you do not want to receive in specified service will be able to point you in the best circumstances, which would legally have to direction, however you would like care be followed, even if you die as a result. information presented. Any proposed gift out of your estate needs Please call 0800 389 2077 or visit careful consideration of the benefits, risks www.carechoices.co.uk and implications, particularly on any future liability for care costs or tax liability. How solicitors can help If you don’t have your own solicitor, ask A solicitor can give you impartial advice family or friends for their recommendations. about wills, gifts, estate planning and Contact several firms, explain your situation Powers of Attorney. Some can also offer and ask for an estimate of cost and an idea guidance on immediate and long-term of timescales involved. Many firms will make care plans, ensuring (if applicable) the NHS home visits if necessary and will adapt their has made the correct contribution to your communications to meet your needs. It’s fees. important to find a solicitor who specialises in this area of the law. The Citizens Advice Lasting Powers of Attorney (LPAs) allow Bureau offers an advice service and will be you to appoint someone you trust to make able to recommend solicitors in your area. decisions about your personal welfare, including healthcare and consent to Comments, compliments and medical treatment, and/or your property complaints and financial affairs. An LPA is only valid once registered with the Office of the Public You should feel able to complain about Guardian. It allows a person of your choice any aspect of your support which affects to make decisions on your behalf at a time your happiness or comfort. This might be when you may be unable. anything from the way you are treated

48 For assistance with finding care and support, call Care Choices on 0800 389 2077 by staff to the quality of the food you are Complaints Team (Adult Care Services) served. You should also feel free to make Customer Service Team, County Hall, comments and suggestions about possible Hertford SG13 8DF improvements to your surroundings and the Tel: 01992 556685 services provided. Textphone: 0300 123 4041 Email: Making a complaint should not be made [email protected] difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care If you have been unable to resolve your home with nursing. Care services are required complaint, you can contact the Local under national essential standards of quality Government Ombudsman on 0300 061 and safety to have a simple and easy to use 0614 and ask them to assist you. The complaints procedure. Local Government Ombudsman looks at complaints about councils and some other If you are concerned about the care that authorities and organisations, including adult you, a friend or a relative are receiving, it social care providers (such as care homes makes sense to speak to the manager of and home care providers). It is a free service. the service about your concerns before you Its job is to investigate complaints in a fair take any further action. The problem may and independent way. be resolved quite easily once they are made aware of it. However, if you need to make a Inspecting and regulating formal complaint, you should initially contact care services the registered owners of the service. They have a duty to respond to any complaints Health and social care made. Visit www.hertfordshire.gov.uk for services must be registered information about how to complain about to show that they meet a set of standards. council services. The Care Quality Commission (CQC) is the independent regulator of health and social If you have a complaint about a breach of care in England. It registers care providers regulations, contact your local office of the and inspects and rates services. When things Care Quality Commission (see adjacent for go wrong, the CQC can also take action to more information about the CQC). protect people who use services. If your local authority has arranged and After an inspection of a care home or home funded a place for you in a care home or care agency, the CQC publishes a report has contributed to a home care service, of what it found. The report looks at how another option is to speak to your social care well the service meet the CQC’s five key department. questions: Is the service safe? Effective? Caring? Responsive to people’s needs? Well-led?

Each care home and home care agency will get an overall rating of outstanding, good, requires improvement or inadequate. It will

Visit www.carechoices.co.uk for further assistance with your search for care 49 also get ratings for each key question. The responsible for your care fees, especially if ratings mean you can easily see where a you choose a care home in another region. service is performing well, and where it needs Any home you choose must be suitable for to improve. your assessed needs and comply with the paying authority’s terms and conditions. It’s always a good idea to check inspection reports and ratings when choosing a care You should seek further advice before making service. You can find reports and ratings on your decision. the CQC’s website (www.cqc.org.uk). Care providers must also display their latest rating For help finding care providers in at their premises and on their website. Hertfordshire and other regions, contact this Directory’s phone service on You can also tell the CQC about your 0800 389 2077 with details of your experiences of care – good or bad. It can requirements. use your information to see where it should inspect next, and what to look out for when it does. If you want to share your experience of Protecting vulnerable adults care, visit www.cqc.org.uk/share Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is Tel: 03000 616161 a person aged 18 years or over who may Email: [email protected] be unable to take care of themselves or Web: www.cqc.org.uk protect themselves from harm or from being Write to: The Care Quality Commission, exploited. Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA What is adult abuse? Abuse is mistreatment that violates a Out-of-county care person’s human and civil rights. The abuse can vary from treating someone with You can choose a care home outside your disrespect in a way which significantly affects home county. You may want to be closer to the person’s quality of life, to causing actual friends, family members or you may want to physical suffering. relocate to another part of the country. It can happen anywhere – at home, in a If your care home place is state-funded, care home or a care home with nursing, a speak to the local authority about who is hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.

Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of modern slavery, self-neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management.

50 For assistance with finding care and support, call Care Choices on 0800 389 2077 Who might be causing the abuse? procedure and can advise you about what The person who is responsible for the abuse to do next. may be known to the person abused and could be: The Disclosure and Barring Service (DBS) There is a barring system for all those • a paid carer or volunteer; intending to work, or working with children • a health worker, social care or other and vulnerable adults. worker; • a relative, friend or neighbour; This service combines the criminal records checking and barring functions. For • another resident or service user; disclosure information and services, visit • an occasional visitor or someone who is www.gov.uk/dbs providing a service; or Care home owners, home care agencies • someone who deliberately exploits and employment agencies that supply care vulnerable people. workers are required to request checks as part of a range of pre-employment checks, If you think someone is being abused, call including disclosures from the DBS. Hertfordshire County Council’s Adult Social Services department on 0300 123 4042. Care providers and suppliers of care workers Your concerns will be taken seriously. are also required to refer workers to the DBS where, in their view, the individual has If the abuse is also a crime such as assault, been guilty of misconduct that harmed or racial harassment, rape or theft you should placed at risk of harm, a vulnerable adult. involve the police to prevent someone else People who know they are confirmed on the from being abused. If the police are involved list but seek employment in care positions Adult Social Services may work with them will face criminal charges including possible and with you to support you. imprisonment. It is also an offence for an employer or voluntary organisation to If you are worried about contacting the knowingly employ a barred person in a police you can contact Adult Social Services regulated activity role. on 0300 123 4042 to talk things over first. If immediate action is needed dial 999.

You can also: • contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services; or • let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection

Visit www.carechoices.co.uk for further assistance with your search for care 51 Residential care in Hertfordshire

This Directory is divided into the CAMBRIDGESHIRE geographical areas listed on this map.

Royston

Letchworth

BEDFORDSHIRE Hitchin

Stevenage

Bishops Stortford Ware

Harpenden Welwyn Garden City ESSEX Berkhamstead St. Albans Hatfield

Hemel Hempstead Broxbourne

BUCKINGHAMSHIRE Waltham Cross

Watford Borehamwood

Rickmansworth LONDON

Broxbourne 53 North Hertfordshire 65

Dacorum 53 St Albans 69

East Hertfordshire 57 Stevenage 73

Welwyn Hatfield 59 Three Rivers 73

Hertsmere 63 Watford 75

Home care providers can be found on page 27.

What does Hertfordshire Care Providers Association’s ‘Membership Plus’ mean? Hertfordshire Care Providers Association (HCPA) helps care providers to reach high standards of

quality. HCPA’s ‘Membership Plus’ shows how much members engage with the work of HCPA. Hertfordshire Care Providers Association

This new membership model has the bonus of allowing people to see if care providers are Bronze, 2017 / 2018 Silver or Gold status – this tells you exactly how much the provider engages: keeping up-to-date through meetings and bulletins (Bronze); learning tailored leadership skills (Silver); and engaging an impartial quality assurance (Gold). You will notice throughout this publication that some 2017 / 2018 members have the HCPA logo beside their name these are the care providers who engage with HCPA around quality. Care providers are often moving up the ‘Membership Plus’ system, so when you visit/make contact with a provider you can ask them what engagement level they are at.

52 For assistance with finding care and support, call Care Choices on 0800 389 2077 Broxbourne care homes

BRENT COTTAGE HASLEWOOD AVENUE Admirals Walk, Hoddesdon EN11 8AB 1 Haslewood Avenue, Hoddesdon EN11 8HT Tel: 01992 467450 LDA Tel: 01992 479171 PD LDA CROMWELL AVENUE HOLLIES, THE 9 Cromwell Avenue, Cheshunt EN7 5DJ 11 St Catherines Road, Broxbourne EN10 7LG Tel: 01992 622032 OP LDA SI YA Tel: 01992 445044 OP D CROSSBROOK COTTAGE LAMMASMEAD 65 Crossbrook Street, Cheshunt EN8 8LU 61 Lammasmead, Wormley, Broxbourne EN10 6PF Tel: 01992 434310 PD LDA MH SI YA Tel: 01992 421020 LDA FOURFIELDS LIFE OPPORTUNITIES TRUST Rosedale Way, Flamstead End, Cheshunt EN7 6HR – 15 ROSE VALE Tel: 01992 624343 Advert page 72 OP D PD Hoddesdon EN11 8NR GRANGE CARE SERVICES LTD Tel: 01992 443189 OP D PD LDA SI – 27 FLAMSTEAD END ROAD NEWGRANGE RESIDENTIAL HOME Cheshunt EN8 0JA Cadmore Lane, Cheshunt, Waltham Cross EN8 9JX Tel: 01992 638591 LDA YA Tel: 01992 642449 OP D

Abbeyfield Hertfordshire Residential Care Society OLD GRANGE College Road, Cheshunt EN8 9LT As a member of The Abbeyfield Society we provide a friendly purpose built home for our 26 residents. Tel: 01992 633694 LDA YA Long/short term, holiday stays – all to give families a well-earned rest – The choice is all yours. ST CATHARINES CARE HOME For more information or to arrange an informal visit, 24 St Catharines Road, Broxbourne EN10 7LE feel free to contact us: Tel: 01923 270304 Tel: 01992 462224 OP D Email: [email protected] Website: www.friarsmead.co.uk WESTMEADE Facebook page: Abbeyfield Herts friarsmead 69 Westmeade Close, Cheshunt EN7 6JR Friars Mead, Rockliffe Avenue, Kings Langley WD4 8DR Tel: 01992 629963 LDA Broxbourne care homes with nursing

KINGFISHER NURSING HOME See page 42 for a list of questions to ask Emmanuel Lodge, College Road, Cheshunt EN8 9NQ when visiting care homes. Tel: 0800 994 9041 Advert page 54 OP PD Dacorum care homes

ASHLYNS CARE HOME DUNSLAND HOUSE Chesham Road, Berkhamsted HP4 2ST 5 Shrublands Road, Berkhamsted HP4 3HY Tel: 01442 870565 OP D PD Tel: 01442 866703 OP D CHERRY TREE MANOR FRIARS MEAD 8 Great Road, Adeyfield, Hemel Hempstead HP2 5LB Rockliffe Avenue, Kings Langley WD4 8DR Tel: 01442 217621 Advert page 70 OP D PD Tel: 01923 270304 Advert above OP

Visit www.carechoices.co.uk for further assistance with your search for care 53 Life is to be loved. Residential Care | Nursing Care | Dementia Care | Respite Care | Palliative Care

Our Locations Ashview Nursing Home Widford St Pauls Care Centre Hemel Hempstead Burford House Nursing Home Chorleywood Westgate House Care Centre Ware King sher Nursing Home Cheshunt

“Excellent care…I have been a resident for 11 years and do not want to go anywhere else.” Award-winning care.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism UserTo Bandsnd outMH more Mental contact health our SIenquiry Sensory impairment line on YA Younger adults AD People who misuse alcohol or drugs 0800 Hertfordshire 994 Care9041 Providers, or emailAssociation [email protected] Member – see page 5 Advertisers are highlighted

54www.westgatehealthcare.co.ukFor assistance with finding care and support, call Care Choices on 0800 389 2077 Dacorum care homes continued

GREEN LANE ROSE, THE 17 Green Lane, Leverstock Green, 192 Fletcher Way, Hemel Hempstead HP2 5SA Hemel Hempstead HP2 4SA Tel: 07983 329447 LDA Tel: 01442 230384 LDA YA SHEAR MEADOW HIGHVIEW LODGE London Road, Hemel Hempstead HP1 2RJ Cherry Orchard, Gadebridge, Tel: 01442864484 LDA YA Hemel Hempstead HP1 3SD ST AGNELLS HOUSE Tel: 01442 239733 OP D PD SI Cupid Green Lane, Hemel Hempstead HP2 7HH JASMINE HOUSE Tel: 01442 215805 PD LDA 41 Hillfield Road, Hemel Hempstead HP2 4AB ST JOSEPH’S CARE HOME Tel: 01442 253398 LDA MH YA Aylesbury Road, Tring HP23 4DH LIME TREE MANOR RESIDENTIAL HOME Tel: 01442 823159 OP D 171 Adeyfield Road, TEWIN ROAD Hemel Hempstead HP2 5JU 1 Tewin Road, Leverstock Green, Tel: 01442 217755 OP D PD Hemel Hempstead HP2 4NU LODGE CARE HOME, THE Tel: 01442 214796 PD LDA 5 Broad Street, Hemel Hempstead HP2 5BW TURNING POINT – SYBDEN Tel: 01442 244722 OP D Pipers Hill, Great Gaddesden HP1 3BY MOUNTBATTEN LODGE Tel: 01442 269986 LDA YA Old Crabtree Lane, Hemel Hempstead HP2 4EX WALSINGHAM SUPPORT Tel: 01442 244188 Advert page 72 OP D PD – 1-2 ASHLEY CLOSE QUEENSWAY HOUSE Bennets End, Hemel Hempstead HP3 8EH Jupiter Drive, Hemel Hempstead HP2 5NP Tel: 01442 219091 OP PD LDA MH YA Tel: 01442 266088 Advert page 56 OP D WALSINGHAM SUPPORT QUINCE HOUSE – 39 ADEYFIELD ROAD 77 Adeyfield Road, Hemel Hempstead HP2 5DZ Hemel Hempstead HP2 5DP Tel: 01442 248316 LDA YA Tel: 01442 251840 OP PD LDA YA ROBIN HOOD HOUSE WESTBROOK HOUSE Nettleden Road, Little Gaddesden HP4 1PL Cupid Green Lane, Hemel Hempstead HP2 7GH Tel: 01442 842759 OP D Tel: 01442 264965 LDA

Dacorum care homes with nursing

ALEXANDRA CARE HOME ST PAULS CARE CENTRE 46 Alexandra Road, Hemel Hempstead HP2 5BP Long Mimms, Hemel Hempstead HP2 5XW Tel: 01442 246775 OP D YA Tel: 0800 994 9041 Advert page 54 OP D PD KILFILLAN HOUSE CARE HOME WATER MILL HOUSE CARE HOME Graemesdyke Road, Rose Lane, off Red Lion Lane, Berkhamsted HP4 3LZ Advert page 70 Hemel Hempstead HP3 9TE Tel: 01442 819553 OP D PD LDA MH SI YA AD Tel: 01442 269888 OP D PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 55 Gold Care Homes offer a range of services for older people across 5 care homes in Hertfordshire. Our professionally trained, friendly staff team are always on hand to help when needed, and we work to help our residents enjoy a fulfilling and independent lifestyle, surrounded by friends and loved ones. All homes provide the following: • Respite/Short Stay Care • Residential Care • Specialist Dementia Care • Nursing and Dementia Nursing Care (Autumn Vale only)

Autumn Vale Nursing Home Halcyon Days Heath Lodge Care Home Autumn Vale Nursing Home, Danesbury Park The Old Rectory, Church Lane, Graveley, Danesbury Park Road, Welwyn Road, Welwyn, Hertfordshire AL6 9SN Nr Stevenage, Hertfordshire SG4 7LU Hertfordshire AL6 9SN Tel: 01438 714491 Tel: 01438 315588 Tel: 01438 716180 Email: [email protected] Email: [email protected] Email: [email protected]

Martins House Queensway House Jessop Road, Pin Green, Jupiter Drive, Hemel Hempstead, Stevenage SG1 5LL Hertfordshire HP2 5NP Tel: 01438 351056 Tel: 01442 266088 Email: [email protected] Email: [email protected]

Service To findOP Older out peoplemore (65+)about DGold Dementia Care Homes and PD the Physical services disability we LDAoffer, Learning then disability,please callautism our User Bands MH MentalHead health office SI on 01895 Sensory impairment257010 or YAvisit Younger www.goldcarehomes.com adults AD People who misuse alcohol or drugs Hertfordshire Care Providers Association Member – see page 5 Advertisers are highlighted

56 For assistance with finding care and support, call Care Choices on 0800 389 2077 East Hertfordshire care homes

APTON ROAD HILLVIEW CARE HOME 34 Apton Road, Bishops Stortford CM23 2SN 17 Collett Road, Ware SG12 7LY Tel: 01279 755656 LDA Tel: 01920 469428 OP ASHWOOD – WARE ISABEL COURT New Road, Ware SG12 7BY 1-6 Isabel Court, Walton Road, Tel: 01920 486966 OP D PD SI Hoddesdon EN11 0LQ BEANE RIVER VIEW Tel: 01992 468652 LDA 1 Beane View, Port Vale, Hertford SG14 3UD LIBURY HALL Tel: 01992 503619 Advert page 72 OP D PD Great Munden, Ware SG11 1JD BELMONT VIEW Tel: 01920 438224 OP MH Hailey Lane, Hailey, Hertford SG13 7PB ROYAL MENCAP SOCIETY Tel: 01992 450304 Advert page 72 OP D PD LDA – CHURCH ROAD ELMHURST 7 Church Road, Bengeo SG14 3DP Windhill, Bishops Stortford CM23 2NF Tel: 01992 501266 LDA Tel: 01279 713100 Advert page 72 OP D LDA TURNING POINT HATFIELD HAVEN Stortford Road, Hatfield Heath, – AMBLESIDE Bishops Stortford, CM22 7DL Wengeo Lane, Ware SG12 0EQ Tel: 01920 460415 Tel: 01279 730043 Advert page 56 OP OP PD LDA YA HF TRUST – 38 SOUTH ROAD WARE ROAD Bishops Stortford CM23 3JJ 49 Ware Road, Hertford SG13 7ED Tel: 01279 461131 LDA Tel: 0808 808 1111 LDA HIGHFIELD CARE HOME WILLOWTHORPE CARE HOME 34-36 Hoe Lane, Ware SG12 9NZ High Street, Stanstead Abbotts SG12 8AS Tel: 01920 467508 OP Tel: 01920 871811 OP D East Hertfordshire care homes with nursing

ASHVIEW NURSING HOME GARDENS NEUROLOGICAL CENTRE Ware Road, Widford SG12 8RQ High Wych Road, High Wych, Tel: 0800 994 9041 Advert page 54 OP PD Sawbridgeworth CM21 0HH Tel: 01279 600201 BENTLEY HOUSE OP PD YA Pegs Lane, Hertford SG13 8EG HIGHFIELD CARE HOME Tel: 01992 515600 OP D PD YA 34-36 Hoe Lane, BROAD OAK MANOR NURSING HOME Ware SG12 9NZ Broad Oak End, Bramfield Road, Hertford SG14 2JA Tel: 01920 467508 OP Tel: 01992 551900 Advert inside back cover OP D JACOBS NEUROLOGICAL CENTRE CONEWOOD MANOR NURSING HOME High Wych Road, High Wych, 60 Dunmow Road, Bishops Stortford CM23 5HL Sawbridgeworth CM21 0HH Tel: 01279 657933 OP D YA Tel: 01279 600201 OP PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 57 We are different from other care providers because of the belief, energy and passion we Contact us on 01223 363 904 Cambridge Manor, 33 Milton Rd, Cambridge CB4 1UZ put into what we do: caring for www.tlccare.co.uk/cambridge-manor our elderly residents

TLC Care is a group of care and nursing homes in London, Hertfordshire, Surrey Contact us on 01223 210070 and Cambridge. Our team of caring Cherry Hinton, 369 Cherry Hinton Rd, Cambridge CB1 8DB hearts are highly trained to provide www.tlccare.co.uk/cherry-hinton person centred care that allows you or your loved one to live life independently, with the freedom of choice and dignity that you deserve. Contact us on 020 8447 4790 Carlton Court, 112 Bells Hill, Barnet EN5 2SQ www.tlccare.co.uk/carlton-court Come along and meet our team who will show you what luxury living you’re missing out on. Call now to arrange a personal tour, and let us show you why TLC is the right choice for you. Contact us on 01707 644 179 Cooperscroft, Coopers Lane Road, Potters Bar EN6 4AE www.tlccare.co.uk/cooperscroft

Service0208 OP863 Older 4637people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs [email protected] Care Providers Association Member – see page 5 Advertisers are highlighted Contact us on 01707 668900 Cuffley Manor, Coopers Lane Road, Potters Bar EN6 4AA www.tlcgroup.co.uk www.tlccare.co.uk/cuffley 58 For assistance with finding care and support, call Care Choices on 0800 389 2077 East Hertfordshire care homes with nursing continued

NIGHTINGALE NURSING HOME ST ELIZABETH’S CARE HOME 85 New Road, Ware SG12 7BY WITH NURSING Tel: 01920 463123 OP St Elizabeth’s Centre, South End, Much Hadham SG10 6EW PREMIER COURT CARE HOME Tel: 01279 843451 OP D PD LDA MH SI YA Thorley Lane East, Thorley, Bishops Stortford CM23 4BH Advert page 70 WESTGATE HOUSE CARE CENTRE Tel: 01279 888523 OP D PD MH SI YA Tower Road, Ware SG12 7LP Tel: 0800 994 9041 Advert page 54 OP D PD SNOWDROP HOUSE Baldock Street, Ware SG12 9DT See page 77 for a list of useful contacts Tel: 01920 897562 Advert page 74 OP D in Hertfordshire. Welwyn Hatfield care homes

ACACIA MEWS GOMBARDS St Albans Road East, Hatfield AL10 0FJ 6 London Road, Welwyn Garden City AL6 9EL Tel: 01707 561513 Advert page 60 OP D PD Tel: 01483 712892 PD LDA BLOSSOM HOUSE GREENACRES 134 Auckland Road, Potters Bar EN6 3HE Wellfield Close, Hatfield AL10 0BU Tel: 01707 659809 LDA Tel: 01707 280500 Advert page 72 OP D PD BROADVIEW HEATH LODGE 8 Great North Road, Welwyn Garden City AL6 0PL Danesbury Park Road, Welwyn Garden City AL6 9SN Tel: 01438 718929 OP PD SI YA Tel: 01438 716180 Advert page 56 OP D CLOCK TOWER MEWS HILLCREST The Causeway, Morven Park, 10 Great North Road, Welwyn Garden City AL6 0PL Potters Bar EN6 5HA Tel: 01438 718081 OP PD LDA SI YA Tel: 01707 662253 PD LDA HOMESIDE COACH HOUSE, THE 6 Great North Road, Old Rectory Drive, Hatfield AL10 8AE Welwyn Garden City AL6 0PL Tel: 01462 490311 Advert page 60 OP MH YA Tel: 01438 716442 OP PD LDA SI YA DUGDALE HOUSE HONISTER 1 Santers Lane, Potters Bar EN6 2BZ Ellenbrook Lane, Hatfield AL10 9RW Tel: 01707 642541 LDA Tel: 01707 274918 OP D ELIZABETH HOUSE RESIDENTIAL CARE HOME HYDE VALLEY HOUSE Elizabeth Close, Moors Walk, Hyde Valley, Welwyn Garden City AL7 4ND Welwyn Garden City AL7 2JB Tel: 01707 379700 Advert page 72 OP D PD Tel: 01707 338821 OP D JUBILEE HOUSE CARE TRUST FIRS, THE – 20-22 LINCOLN CLOSE 77 The Causeway, Potters Bar EN6 5HL Welwyn Garden City AL7 2NN Tel: 01707 662299 LDA MH SI YA Tel: 01707 376460 LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 59 • Caring for people with complex • Psychiatric intensive care service for mental health needs, learning women disability and/or acquired brain injury (head injury and • Specialist care homes Korsakoffs syndrome) • Community out-patient clinic • Over 30 years experience • Hertfordshire and Cambridgeshire • Locked rehabilitation hospital locations

Tel: 01462 490 311 • www.nouvita.co.uk

Care Services Directory Ad - Hertfordshire - Nouvita.indd 1 02/10/2017 12:41:12

For information on different types of care See page 45 for more information on paying homes, see page 40. for care homes in Hertfordshire.

Acacia Mews Enhancing life, excelling in care

Residential, Dementia, and Respite Care Every exquisite detail has been considered at Acacia Mews, with luxury hotel style living, restaurant dining, and an interesting programme of events and activities. Your Well-being is at the heart of all we do, supporting your physical, social, and nutritional needs for a fulfilled life.

• Restaurant quality dining with wine in elegant surroundings • Nutritious and balanced menus from our professional kitchens contributing to a healthier lifestyle • Beautifully decorated rooms all have en-suite showers, with some rooms opening on to the gardens • Hair salon and relaxing aromatherapy room for beauty treatments • Deluxe mini suites for couples wishing to stay together • Sunny landscaped gardens with raised beds and patios See our lovely home life at facebook.com/AcaciaMewsCareHome Call the Acacia Mews Home Manager on 01707 561513 St Albans Road East | Hatfield | Hertfordshire | AL10 0FJ | Search ‘Acacia Mews Care’

60 For assistance with finding care and support, call Care Choices on 0800 389 2077 Welwyn Hatfield care homes continued

JUBILEE HOUSE CARE TRUST SHERWOOD COURT – 29 JONQUIL CLOSE The Common, Hatfield AL10 0NX Welwyn Garden City AL7 3HX Tel: 01707 262405 LDA Tel: 01707 391113 PD LDA YA ST ANDREWS CARE HOME LIFE OPPORTUNTIES TRUST – 6A SEWELLS Great North Road, Welwyn Garden City AL8 7AQ Welwyn Garden City AL8 7SR Tel: 01707 321344 OP D PD LDA Tel: 01707 324208 OP D MAYFAIR LODGE ST AUDREY’S The Walk, Potters Bar EN6 1QN Church Street, Old Hatfield AL9 5AR Tel: 01707 871800 Advert page 72 OP D PD Tel: 01707 272264 Advert page 62 OP D PD SI MEADOWS SHORT BREAK CENTRE, THE ST MICHAELS HOUSE 19-21 Grove Meadow, Welwyn Garden City AL7 2BE 71 Holwell Road, Welwyn Garden City AL7 3SF Tel: 01707 373759 PD LDA YA Tel: 01992 58880 OP PD LDA SI YA MINIMS, THE (12 & 31) Hatfield AL10 0AW ST PETER’S HOME Tel: 01707 257098 OP PD LDA 13 Louvain Way, Watford WD25 7EH Tel: 01923 673305 LDA MH NIMROD DRIVE 4 Nimrod Drive, Hatfield AL10 9LS STANBOROUGH LODGE Tel: 01707 265639 LDA YA Great North Road, Welwyn Garden City AL8 7TD NIMROD DRIVE, 10 Tel: 01707 275917 Hatfield AL10 9LS OP D Tel: 01707 258342 LDA YA THREE OAKS CARE HOME LTD OAK COTTAGE 14 Gwynfa Close, 4 Wilkins Green Lane, Hatfield AL10 9RT Welwyn Garden City AL6 0PR Tel: 01707 269594 OP D Tel: 01438 712939 PD LDA OASIS LODGE RESIDENTIAL CARE HOME WILLOWS, THE 13 Dugdale Hill Lane, Potters Bar EN6 2DP 197 Darkes Lane, Potters Bar EN6 1AA Tel: 07946 253241 LDA YA Tel: 01707 659205 OP Welwyn Hatfield care homes with nursing

AUTUMN VALE CARE CENTRE HOWE DELL MANOR Danesbury Park Road, Welwyn Garden City AL6 9SN Old Rectory Lane, Hatfield AL10 8AE Tel: 01438 714491 Advert page 56 OP D Tel: 01462 490311 Advert page 60 OP MH YA CUFFLEY MANOR CARE HOME ST CHRISTOPHER’S CARE HOME Coopers Lane Road, Potters Bar EN6 4AA Drakes Way, Hatfield AL10 8XY Tel: 01707 668900 Advert page 58 OP D PD SI Tel: 01707 818385 Advert page 70 OP D PD HATFIELD RESIDENTIAL AND NURSING HOME See page 42 for a list of questions to ask Tamblin Way, Hatfield AL10 9EZ when visiting care homes. Tel: 01707 255270 OP D PD MH SI

Visit www.carechoices.co.uk for further assistance with your search for care 61 VILLA OUR MISSION OUR SERVICES SCALABRINI SUPPORTING INDEPENDENCEVILLA & WELLBEINGEstablished in 1986, initially mainly for the Italian community, Villa • Permanent Living SCALABRINI OUR SERVICES SUPPORTING INDEPENDENCE & WELLBEING Scalabrini welcomes individuals from all cultures, religions and • Dementia Care OUR SERVICES nationalities to our Roman Catholic care home in Shenley, Hertfordshire. • Day Care • Permanent Living • Permanent Living Beautifully situated within 25 acres of attractive gardens, our • Domiciliary Care • Dementia Care accommodation• Dementia is arranged Care in ‘village’ living areas with each person • Function Hall Hire enjoying• Day Care their own comfortable lounge, dining room, kitchenette and assisted• Domiciliary Carebathroom.• Day Care

• Function Hall Hire • Domiciliary Care Tel: 020 8207 5713 | E: [email protected] | Green Street, Shenley, Herts WD7 9BB | www.villascalabrini.co.uk OUR MISSION • Function Hall Hire

Established in 1986, initially mainly for the Italian community, Villa Scalabrini welcomes individuals from all cultures,Keeping religions and those you love nearby nationalities to our RomanOUR Catholic MISSION care home in Shenley,in Hertfordshire. the heart of Old Hatfield Beautifully situated within 25 acres of attractive gardens, our accommodation is arrangedEstablished in 1986, initially mainly in ‘village’ living Stareas Audrey’s forwith the Italian is an community,intimate, newly Villa refurbished Providing 24 hour residential care & each person enjoying their own comfortable lounge,care diningScalabrini home room, for welcomes 38 people individuals set in the beautiful support for older people including kitchenette and assisted bathroom. VILLA groundsfrom allof cultures,Hatfield religions House. and those living with dementia. nationalities to our Roman Catholic SCALABRINICall our friendly careteam hometo in Shenley, Hertfordshire. find out more...Call us to find out more or arrange your visit:01707 272264 SUPPORTING INDEPENDENCE & WELLBEING [email protected] situated within 25 | www.heritagecare.co.uk TEL: 020 8207acres of5713 attractive gardens, our OUR SERVICES Green Street, Shenley,St Audrey’s,accommodation Herts WD7 9BB Church is arranged Street, Old Hatfield, Herts. AL9 5AR www.villascalabrini.co.ukin ‘village’ living areas with each person enjoying their own comfortable lounge, dining room, • Permanent Living UKI CARE HOME withkitchenette NURSING and assisted bathroom.SEARCHING FOR CARE At UKI Care Home in a homely environment, we provide specialised OPTIONS IN YOUR AREA? care for 7 service users with complex needs, mental health, • Dementia Care behaviour that challenges, learning disabilitiesCall and ourdementia. friendly team to www.carechoices.co.uk The home is decorated to a high standard with en-suite facilities find out more... • find• care Day providers Care quickly and easily and modern furnishings and fittings throughout. • search by location and care need The home has a professional, experienced team who work diligently, • information on care quality delivering the needs of each service user. TEL: 020 8207 5713• links• toDomiciliary inspection reports Care • additional care provider information, Call us on or Email usGreen Street, Shenley, Herts WD7 9BB +44 1923 855 856 [email protected] photos and direct website links www.ukicarehome.co.ukwww.villascalabrini.co.uk• brochure• Function requests Hall Hire F_BAR_12165Mayapur CareHouse Choice 2A, Station advert Road, – Hertfordshire Radlett, Herts (2-5th WD7 Page) 8JX (Bushey + Chorleywood)Developed by V2.qxp_Layout the publisher of 1 this 31/10/2017 Directory 13:11 Page 1

VS_ROLLER_41.14_C.indd 1 21/09/2017 10:38 OUR MISSION Amazing people Established in 1986, initially mainly for the Italian community, Villa .Scalabrini..dese welcomesrve a individualsmazin g care from all cultures, religions and Our care homes are wonderful places – filled with amazing residents, nationalities to our Roman Catholic not to mention our dedicated staff and inspiring volunteers. care home in Shenley, Hertfordshire. We're told our care and support is second to none, but it's the fantastic food, stimulating environBeautifullyments an dsituated unique withinsocial 25act ivities that make Barchester the best cacreshoice offo rattractive the peop gardens,le and fa ourmili es we support. accommodation is arranged Nursing Care • Residential Care • Demin e‘village’ntia C livingare areas• Rwithes pite Breaks each person enjoying their own Thousands of families trust Barchester to care for their locomfortableved ones. lounge,To find diningout ab room,out o ur amazing kitchenette and assisted bathroom. people, visit www.barchester.com or call us anytime to benefit from over 25 years' experience.

VS_ROLLER_41.14_C.indd 1 Bushey House Beaumont Chorleywood Beaumont 21/09/2017 10:38 High Street, Bushey, WD23 1QN Rickmansworth Road, ChoCallrleyw ourood, WfriendlyD3 5BY team to Call: 020 3394 0989 Call: 01923 700 620 find out more...

62 For assistance with finding care and support,TEL: call 020 Care 8207Choices on 5713 0800 389 2077 Green Street, Shenley, Herts WD7 9BB www.villascalabrini.co.uk

VS_ROLLER_41.14_C.indd 1 21/09/2017 10:38 Hertsmere care homes

ABBEY LODGE MEAD, THE 3 Finch Lane, Bushey WD23 3AH Castleford Close, Allerton Road, Tel: 0208 950 7164 OP LDA MH YA Borehamwood WD6 4AL Tel: 0208 953 8573 Advert page 72 CARE MANAGEMENT GROUP OP D PD – 29 BUSHEY HALL ROAD MOTI WILLOW Bushey WD23 2EE 1 Watling Street, Radlett WD7 7NG Tel: 01923 630385 LDA Tel: 01923 857460 MH YA CARE MANAGEMENT GROUP RADLEY CARE HOME, THE – 31 BUSHEY HALL ROAD Gregson Close, Borehamwood WD6 5RG Bushey WD23 2EE Tel: 0208 207 3700 OP D Tel: 01923 219280 LDA SHENLEYBURY HOUSE LTD FOREST CARE VILLAGE ELSTREE Black Lion Hill, Radlett WD7 9DE AND BOREHAMWOOD Tel: 01923 859238 10-20 Cardinal Avenue, Borehamwood WD6 1EP OP Tel: 0208 236 2000 OP D PD SI YA SUNRISE OPERATIONS ELSTREE LTD Edgewarebury Lane, Elstree WD6 3RG GANWICK HOUSE

Waggon Road, Barnet EN4 0PH Tel: 0208 236 0100 OP D Tel: 0208 447 1155 LDA MH VILLA SCALABRINI GREENHILL CARE HOME Green Street, Shenley WD7 9BB Waggon Road, Barnet EN4 0PH Tel: 0208 207 5713 Advert page 62 OP D PD Tel: 0208 449 8849 OP D PD LDA WALSINGHAM SUPPORT – 86 BAKER STREET HEATH HOUSE Potters Bar EN6 2EP Elstree Road, Bushey WD23 1GH Tel: 01707 642542 OP PD LDA YA Tel: 0208 901 0900 Advert page 72 OP D PD WALSINGHAM SUPPORT LITTLEDENE HOUSE – 122 ALDENHAM ROAD 54 Bushey Grove Road, Bushey WD23 2JJ Watford WD23 2ET Tel: 01923 245864 OP D Tel: 01923 237770 PD LDA YA MANOR ROAD WILTON LODGE RESIDENTIAL HOME 30 Manor Road, Potters Bar EN6 1DQ 73-77 London Road, Shenley, Radlett WD7 9BW Tel: 01707 663908 LDA Tel: 01923 858272 OP D PD Hertsmere care homes with nursing

ARKLEY CARE HOME, THE COOPERSCROFT CARE HOME 140 Barnet Road, Barnet EN5 3LJ Coopers Lane Road, Potters Bar EN6 4AE Tel: 0208 108 7364 Advert page 70 OP PD YA Tel: 01707 644179 Advert page 58 OP D PD SI YA BUSHEY HOUSE BEAUMONT FOREST CARE VILLAGE ELSTREE 57-59 High Street, AND BOREHAMWOOD Bushey WD23 1QN 10-20 Cardinal Avenue, Borehamwood WD6 1EP Tel: 0203 394 0989 Advert page 62 OP PD YA Tel: 0208 236 2000 OP D PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 63 Monread Lodge Nursing Home Monread Lodge offers Nursing, Residential and Dementia care in a friendly and homely environment where the main focus is always the resident, ensuring they are respected and offered choices. Monread Lodge has 62 single rooms all of which are en-suite. The purpose built home is on one level surrounding a central garden that the residents are able to access and enjoy the wildlife. Incorporated in Monread Lodge is a dementia unit, that offers a stimulating environment to our residents with themed corridors, encouraging residents to be involved in all aspects of their life. A warm welcome awaits you – so why not drop in for a coffee and a chat. Our door is always open. Monread Lodge Nursing Home London Road, Woolmer Green, Knebworth, Hertfordshire SG3 6HG Tel: 01438 518310 Email: [email protected]

For more information, visit us online at www.mmcgcarehomes.co.uk

What matters to you, matters to us

Most people wish to look after their own daily needs but those who are more physically frail or living with an illness will need more care than others. In all cases, to know that the utmost professional support is there at all times is greatly reassuring. Guysfield Letchworth, SG6 2AB A beautifully converted and extended 1884 property offeringresidential and dementia care.

The Orchard St Albans AL1 5HL A purpose built care home offeringresidential, Sometimes we all need nursing and dementia care. a helping hand 0808 223 5356 [email protected]

BURLEIGH HOUSE • Award winning specialist dementia and residential care home Residential Care Home • “Accredited” care home for Herts. CC AWARD WINNING 41 Letchworth Rd, Baldock, Herts SG7 6AA • Long term, respite and day care provided Tel: 01462 893216 • Experienced management and highly trained staff Email: [email protected] • Private and LA placements welcome

• “Best Dementia Care Home Hertfordshire 2016/17 – Winner” (Healthcare & Pharmaceutical Awards) • “Complex Care Premium (CCP) Care Home 2015-16” – (Herts CC) • “Best Care Team in Herts 2013/14 – Runner Up” (HCPA) • “Best Business in North Herts 2013/14 – Runner Up” (FSB) • “Best Training and Development Programme 2013/14 – Runner-Up” (FSB) • “Best Care Worker 2013/14 – Winner” (Comet Community Awards) Please contact us for a free www.burleigh-house.com • “Best Care Business 2011/12 – Winner” (HCPA) brochure and DVD

64 For assistance with finding care and support, call Care Choices on 0800 389 2077 Hertsmere care homes with nursing continued

HADLEY LAWNS CARE HOME NEW COURT PLACE Kitts End Road, Hadley Highstone, Barnet EN5 4QE 99 Whitehouse Avenue, Borehamwood WD6 1HB Tel: 0208 108 7071 Advert page 70 OP D PD SI YA Tel: 0208 238 6990 PD LDA YA HILL HOUSE CARE HOME UK INTERNATIONAL NURSING Elstree Hill South, Elstree WD6 3DE AGENCY LTD DOM CARE Tel: 0208 108 3184 Advert page 70 OP PD Mayapur House, 2a Station Road, HOUNDSWOOD HOUSE CARE HOME Radlett WD7 8JX Advert page 62 Harper Lane, Radlett WD7 7HU Tel: 01923 855856 OP D PD LDA MH SI Tel: 01923 856819 OP D PD WILTON HOUSE RESIDENTIAL KESTREL GROVE NURSING HOME AND NURSING HOME Hive Road, Bushey Heath, Bushey WD23 1JQ 73-77 London Road, Shenley, Radlett WD7 9BW Tel: 0208 950 4329 OP D Tel: 01923 858272 OP D PD North Hertfordshire care homes

ASHWOOD PLACE HARDY DRIVE Sunnyside Close, Hitchin SG4 9JG 23 Hardy Drive, Royston SG8 5LZ Tel: 01707 601800 PD LDA Tel: 01763 243684 LDA BURLEIGH HOUSE HIGHBURY RISE 41 Letchworth Road, 6 Highbury Road, Hitchin SG4 9RW Baldock SG7 6AA Tel: 01462 437495 OP D Tel: 01462 893216 Advert page 64 OP D PD LANNOCK MANOR ELMSIDE Hitchin Road, Weston, Hitchin SG4 7EE Elmside Walk, Hitchin SG5 1HB Tel: 01462 790850 OP MH YA Tel: 01462 451737 OP D LUKE’S PLACE FOXHOLES CARE HOME The Old Estates Office, Putteridge Park, Pirton Road, Hitchin SG5 2EN Luton LU2 8LD Tel: 01462 410767 Advert inside front cover OP PD Tel: 01582 458201 PD LDA YA GARDEN CITY COURT MARGARET HOUSE Whiteway, Letchworth Garden City SG6 2PP Church End, Barley, Royston SG8 8JS Tel: 01462 473100 Advert page 72 OP D PD MH SI Tel: 01763 848272 OP D GUYSFIELD RESIDENTIAL HOME METROPOLITAN HOUSING TRUST LTD Willian Road, Willian, – BALDOCK Letchworth Garden City SG6 2AB Office 17-18 Cloisters, Hitchin Street, Tel: 0808 223 5356 Advert page 64 OP D Baldock SG7 6AE Tel: 01462 491141 LDA SI YA HALCYON DAYS The Old Rectory, Church Lane, Graveley, MILFORD LODGE CARE HOME Nr Stevenage SG4 7LU Priory End, Hitchin SG4 9AL Tel: 01438 315588 Advert page 56 OP D Tel: 01442 236020 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 65 Layston Grove Luxury Residential and Dementia Care Home Buntingford

New! Exceptional Care in Outstanding Surroundings Open March All Inclusive Guarantee 2018

All Inclusive Guarantee 4

Our simple, All Inclusive Guarantee means everything is included and you will not be charged for any extras. We are proud to pay our staff higher than average salaries and provide more staff for each resident than most care homes.

4 Chauffeur driven car Activities 7 days a week 4 4 Private dining Selected outings 4 All 4 Cinema Included Chiropody 4 4 Newspapers 4 Dry cleaning 4 4 24 hour care Hair and beauty 4 4All meals, snacks & drinks Assisted medical visits 4

Call to

Servicearrange OP Older people (65+)a visitD Dementia PD Physical disability LDA Learning disability,Luxury homes autism from people who care User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HertfordshireTel 0800Care Providers Association 042 Member 0276 – see page | 5 www.oakdalecaregroup.comAdvertisers are highlighted 66 For assistanceKeen with Avenue, finding care Buntingford, and support, Herts call SG9 Care 9SU Choices on 0800 389 2077 North Hertfordshire care homes continued

NEVETTS STAMFORD AVENUE, 28 Layston Grove Bowling Green Lane, Buntingford SG9 9DF Royston SG8 7DD Tel: 01763 271737 Advert page 72 Tel: 01763 236167 Luxury Residential and Dementia Care Home OP D PD LDA MH YA OSBOURNE COURT CARE HOME TURNING POINT – BRICKFIELDS COTTAGE Buntingford Park Drive, Baldock SG7 6EN Hare Street Road, Buntingford SG9 0AB Tel: 01462 896966 OP D PD LDA Tel: 01763 289230 LDA YA New! Exceptional Care in Outstanding Surroundings PROVIDENCE COURT WALSWORTH ROAD, 17 Providence Way, Baldock SG7 6TT Hitchin SG4 9SP Open March All Inclusive Guarantee 2018 Tel: 01462 490870 Advert page 72 OP D PD Tel: 01462 420019 LDA YA RICHARD COX HOUSE WESTBOURNE CARE HOME Dog Kennel Lane, Royston SG8 7AB 9 Bedford Road, Hitchin SG5 2TP Tel: 01763 249111 Advert page 72 OP D PD Tel: 01462 459954 OP SLOE HILL RESIDENTIAL HOME WINDMILL LODGE Mill Lane, St Ippoyts SG4 7NN 2 Windmill Hill, London Road, Buntingford SG9 9JP Tel: 01462 459978 OP D PD Tel: 01763 273935 OP LDA YA All Inclusive North Hertfordshire care homes with nursing Guarantee 4 BENSLOW NURSING HOME ST GEORGE’S NURSING HOME Benslow Rise, Hitchin SG4 9QY – ROYSTON Tel: 01462 459773 42 Kneesworth Street, Royston SG8 5AQ Our simple, All Inclusive Guarantee means everything is included and OP D Tel: 01763 242243 OP PD YA you will not be charged for any extras. We are proud to pay our staff GOSMORE NURSING AND CARE CENTRE higher than average salaries and provide more staff for each resident Hitchin Road, Gosmore, Hitchin SG4 7QH SUE RYDER – STAGENHOE PARK than most care homes. Tel: 01462 454925 OP PD St Pauls Walden, Hitchin SG4 8BY Tel: 01438 871215 LAVENDER FIELDS OP D LDA SI YA 4 Chauffeur driven car Activities 7 days a week 4 – CARE HOME WITH NURSING SYMONDS HOUSE – CARE HOME WITH No. 1 Lavender Fields, Lucas Lane, NURSING PHYSICAL DISABILITIES 4 Private dining Selected outings 4 Hitchin SG5 2JB 2 Lavender Fields, Lucas Lane, Hitchin SG5 2JB All Tel: 01462 454508 PD YA Tel: 01462 452460 OP PD YA 4 Cinema Included Chiropody 4 MONREAD LODGE TREMBATHS 4 Newspapers 4 Dry cleaning 4 London Road, Woolmer Green, Talbot Way, Letchworth Garden City SG6 1UA Knebworth SG3 6HG Tel: 01462 481694 OP D 4 24 hour care Hair and beauty 4 Tel: 01438 518310 Advert page 64 OP WHITE HOUSE NURSING HOME, THE 4All meals, snacks & drinks Assisted medical visits 4 OSBOURNE COURT CARE HOME Gillison Close, Letchworth Garden City SG6 1QL Park Drive, Baldock SG7 6EN Tel: 01462 485852 OP D PD YA Tel: 01462 896966 OP D PD LDA WYMONDLEY NURSING AND ST CATHERINES NURSING HOME RESIDENTIAL CARE HOME Spring Road, Letchworth Garden City SG6 3PR Stevenage Road, Little Wymondley, Hitchin SG4 7HT Call to Tel: 01462 678888 OP D PD Tel: 01438 312434 OP D PD arrange a visit Luxury homes from Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism people who care User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Tel 0800 042 0276 | www.oakdalecaregroup.com Hertfordshire Care Providers Association Member – see page 5 Advertisers are highlighted Keen Avenue, Buntingford, Herts SG9 9SU Visit www.carechoices.co.uk for further assistance with your search for care 67

St Albans care homes

ABBEY LODGE CARE HOME UNIT 1 GREENWOOD COTTAGE 49 Harvey Road, London Colney, St Albans AL2 1NA 40 Tippendell Lane, St Albans AL2 3HL Tel: 01727 825899 MH Tel: 01727 874169 LDA BEAU SEJOUR CARE SERVICES GREENWOOD LODGE 12-14 Castle Road, St Albans AL1 5DL 11 Barry Close, Chiswell Green, Tel: 01727 859948 OP PD LDA YA St Albans AL2 3HN BIRCHWOOD BUNGALOW Tel: 01727 872181 LDA YA Off How Wood, Park Street, St Albans AL2 2QZ HARPENDEN BETHESDA HOME Tel: 01727 874776 OP LDA YA 201 Luton Road, Harpenden AL5 3DD BOWMANS LODGE Tel: 01582 761359 OP 46 Coombes Road, London Colney, St Albans AL2 1ND HIXBERRY LANE Tel: 07759 402987 LDA 3 Hixberry Lane, St Albans AL4 0TZ Tel: 01727 753142 LDA BRICKET WOOD CARE LTD 9 The Uplands, Bricket Wood, St Albans AL2 3UW HSN CARE (BRICKET WOOD) Tel: 07950 192297 LDA MH YA 2-4 The Kestrels, Bucknalls Drive, Bricket Wood, St Albans AL2 3YB CHERRY TREE HOUSING ASSOCIATION Tel: 01753 663011 – 5 TAVISTOCK AVENUE PD LDA SI YA St Albans AL1 2NQ LAVENDER LODGE Tel: 01727 843545 LDA 390 Hatfield Road, St Albans AL4 0DU CHERRY TREE HOUSING ASSOCIATION Tel: 01727 860805 LDA – 12 TAVISTOCK AVENUE LEYLAND HOUSE St Albans AL1 2NH 22 Leyland Avenue, St Albans AL1 2BE Tel: 01727 850215 LDA Tel: 01727 763707 MH CHISWELL RESIDENTIAL HOME LYNDON HOUSE 193 Watford Road, Chiswell Green, St Albans AL2 3HH 2 High Street, Sandridge, St Albans AL4 9DH Tel: 01727 856153 OP MH Tel: 01727 851050 OP D CLARE LODGE CARE HOME MEADOW ACRES 8 Battlefield Road, St Albans AL1 4DD 7 Crabtree Lane, Harpenden AL5 5TA Tel: 01727 864379 OP D Tel: 01582 768098 PD LDA FONTHILL HOUSE MILEHOUSE LANE Cassius Drive, St Albans AL3 4GD 25 Milehouse Lane, St Albans AL1 1TF Tel: 01727 893104 Advert page 68 OP D PD SI Tel: 01727 835413 LDA YA FOSSE HOUSE OAK TREE MANOR Ermine Close, St Albans AL3 4LA 2 Chene Drive, Waverley Road, St Albans AL3 5QP Tel: 01727 819700 Advert page 72 OP D PD Tel: 01727 832393 Advert page 70 OP D PD GRACE MURIEL HOUSE PALM LODGE 104 Tavistock Avenue, St Albans AL1 2NW 59 Kings Road, London Colney, St Albans AL2 1ES Tel: 01727 863327 Advert page 70 OP Tel: 01727 825820 MH YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 69

, Bupa care homes For a choice of elderly care options in Hertfordshire If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of care homes in Hertfordshire could be something for you to think about. And, you don’t need to be a Bupa customer to stay with us.

To find out more, call our free Elderly Care Support Line seven days a week on

0808 273 2169 Call us on 01727 863327 We may record or monitor our calls. Residential Care for older people in a place you can call home email For elderly care. For Living [email protected] www.abbeyfieldstalbans.co.uk

The Q117300 6534/MAR17 BPR 01953 Ltd

OAK CARE LTD • Attractive and spacious • Single en-suite bedrooms • • Home cooked, balanced menu • Programme of activities for residents • • Visiting entertainers • A high standard of care at a reasonable cost • Residential Care for older people in a place you can call home Time to

enjoy Call 01727 863327 older age Oak Tree Manor Cherry Tree Manor www.abbeyfieldstalbans.co.uk 2 Chene Drive, Off Waverley Road, 8 Great Road, Hemel Hempstead, St Albans, Herts AL3 5QP Herts HP2 5LB [email protected] Telephone: 01727 832393 Telephone: 01442 217621 T he Abbeyfield St Albans Society Ltd Email: [email protected] Web: www.oakcareltd.co.uk Charity 211934

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

70 For assistance with finding care and support, call Care Choices on 0800 389 2077 St Albans care homes continued

ROSEBERY HOUSE VESTA LODGE 1 Rosebery Avenue, Harpenden AL5 2QT Watling View, St Albans AL1 2PB Tel: 01582 715600 OP Tel: 01727 799600 Advert page 72 OP D PD ST MATTHEWS CARE HOME WALSINGHAM SUPPORT Chequer Lane, Redbourn AL3 7QG – 2 UPPER LATTIMORE ROAD Tel: 01582 792042 OP D Kyros House, St Albans AL1 3TU Tel: 01727 858783 STAIRWAYS OP LDA YA 19 Douglas Road, Harpenden AL5 2EN WILLOW COURT Tel: 01582 460055 PD LDA YA Aldwickbury Crescent, Harpenden AL5 5SD STATION ROAD Tel: 01582 466244 Advert page 72 OP D PD 1 Station Road, Wheathampstead, St Albans AL4 8BU WOODSIDE RESIDENTIAL HOME Tel: 01582 833957 LDA 10 Leyland Avenue, St Albans AL1 2BE STRATHMORE LODGE Tel: 01727 869406 MH 2 Hall Place Gardens, St Albans AL1 3SP Tel: 01727 856864 OP D PD TARA’S RETREAT CARE HOME High Street, Sandridge, St Albans AL4 9DQ Tel: 01727 850527 OP D UNITED RESPONSE – 66 & 66A LEMSFORD ROAD St Albans AL1 3PT Tel: 01727 850436 PD LDA St Albans care homes with nursing

ABBEY LODGE CARE HOME – ST ALBANS FONTHILL HOUSE 53-55 Harvey Road, London Colney, Cassius Drive, St Albans AL3 4GD St Albans AL2 1NA Tel: 01727 893104 Advert page 68 OP D PD SI Tel: 01727 825899 MH ORCHARD NURSING HOME, THE ALLINGTON COURT CARE HOME 129-135 Camp Road, Lye Lane, Bricket Wood, St Albans AL2 3TN St Albans AL1 5HL Tel: 01923 882793 Advert page 70 D Tel: 0808 223 5356 Advert page 64 OP D YA CROSBY CLOSE TENTERDEN HOUSE CARE HOME 1-2 Crosby Close, off Hill End Lane, Lye Lane, Bricket Wood, St Albans AL4 0AT St Albans AL2 3TN Advert page 70 Tel: 01727 833142 LDA Tel: 01923 883896 OP D PD LDA MH SI YA AD FIELD HOUSE CARE HOME VERULAM HOUSE NURSING HOME 8 Townsend Road, Harpenden AL5 4BQ Verulam Road, St Albans AL3 4DH Tel: 01582 807972 Advert page 70 OP Tel: 01727 853991 OP PD

Visit www.carechoices.co.uk for further assistance with your search for care 71 Quantum-Directory-advert.pdf 1 30/10/2017 11:45:21

Providing high quality care in comfortable homely surroundings.

All homes are committed to preserving family values in a safe, friendly environment; Quantum Care understand the importance of the little things in life and our staﬀ will always go that extra mile to make life as enjoyable and fulﬁlling as possible for all our residents and day centre members.

Our Care Homes oﬀer:

Dedicated and well trained staﬀ, providing person-centred care.

Comfortable surroundings with both indoor and outdoor facilities.

A variety of events and activities to participate in as well as planned outings and live entertainment. All meals and snacks are freshly prepared in the homes by trained C chefs that are able to meet a wide range of dietary requirements. M

CM Whether you are looking for a short break or a new home for yourself

MY or a loved one, Quantum Care have the expertise to help you make

CY that important decision.

CMY

Quantum Care provide residential and dementia care at 23 homes in Hertfordshire, 2 in Bedfordshire and 1 in Essex. Other services available include; respite stays, day care, and convalescence for older people.

www.quantumcare.co.uk

DAY CARE RESPITE CARE RESIDENTIAL CARE DEMENTIA CARE Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Hertfordshire CareTelephone Providers Association or Member visit – a see home page 5 today. No appointment necessaryAdvertisers are highlighted 01707 393293 For assistance with finding care and support, call Care Choices on 0800 389 2077 72 [email protected] Stevenage care homes

JUBILEE COURT SENSE JENNY CHAPMAN HOUSE Hayward Close, Lonsdale Road, Stevenage SG1 5BS 167 Shephall View, Stevenage SG1 1RR Tel: 01438 730000 Advert page 72 OP D PD LDA Tel: 01438 749013 PD LDA SI JULIANS HOUSE WALKERN LODGE 6 Julians Road, Stevenage SG1 3ES 14A Walkern Road, Stevenage SG1 3QX Tel: 01438 751366 LDA YA Tel: 01438 749301 LDA MH SI YA LIFE OPPORTUNITIES TRUST – 9 HITCHIN ROAD WINDSOR HOUSE Stevenage SG1 3BJ 8 Windsor Close, Stevenage SG2 8UD Tel: 01923 299770 OP D PD LDA Tel: 01438 813915 MH MARTINS HOUSE WINNETT COTTAGE Jessop Road, Pin Green, Stevenage SG1 5LL 111 Hertford Road, Stevenage SG2 8SH Tel: 01438 351056 Advert page 56 OP D Tel: 01438 813915 MH SCARBOROUGH HOUSE WISDEN COURT 395 Scarborough Avenue, Stevenage SG1 2QA Wisden Road, Stevenage SG1 5JD Tel: 01438 361196 LDA Tel: 01438 354933 OP D PD SI

Stevenage care homes with nursing

KNEBWORTH CARE HOME ROEBUCK NURSING HOME 59 London Road, Woolmer Green, Knebworth SG3 6JE London Road, Stevenage SG2 8DS Tel: 01438 810970 OP D YA Tel: 01438 740234 OP D MANOR VIEW WOODLANDS VIEW CARE HOME 45 Manor View, Stevenage SG2 8PF Magpie Crescent, Stevenage SG2 9RZ Tel: 01438 311615 LDA Tel: 01438 893529 Advert page 70 OP D PD YA PINELODGE CARE HOME See page 77 for a list of useful contacts Graveley Road, Stevenage SG1 4YS in Hertfordshire. Tel: 01438 721417 OP Three Rivers care homes

BERRYWOOD FAIRWAY, THE 130 Berry Lane, Rickmansworth WD3 4BT Green Lane, Highlands, Oxhey WD19 4LX Tel: 01923 770132 LDA Tel: 01923 221345 Advert page 72 OP D PD CARETECH COMMUNITY SERVICES LTD FIRS AND HEWLITT – 196 HIGH STREET Woodside Road, Abbots Langley WD5 0HT Rickmansworth WD3 1BD Tel: 01923 681157 OP D PD LDA Tel: 01923 774869 LDA YA MERESWORTH CROXLEY HOUSE Dell Wood, Field Way, The Green, Croxley Green, Rickmansworth WD3 3JB Rickmansworth WD3 7EJ Tel: 01923 775134 OP D PD Tel: 01923 714300 Advert page 72 OP D PD

Visit www.carechoices.co.uk for further assistance with your search for care 73 What’s a typical day at Snowdrop House?

Catching up over afternoon tea Exploring your wild side

Pampering in the salon Putting on your dancing shoes

When you know you’re getting the best care, you can relax and live life the way you want. At Snowdrop House, our new purpose-built care home in Ware, we offer a full range of services, from residential care to specialist dementia care, and support residents to enjoy the hobbies they love – from the typical to the not-so-typical. Snowdrop House ServiceBaldock Street,OP Older people Ware (65+) SG12D Dementia 9DT PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs 01920 Hertfordshire 897562 Care Providers Association Member – see page 5 Advertisers are highlighted careuk.com/snowdrop-house 74 For assistance with finding care and support, call Care Choices on 0800 389 2077 Three Rivers care homes continued

PINEWOOD LODGE WALSINGHAM SUPPORT– 3 BEACON WAY Oxhey Drive, Watford WD19 7HR Rickmansworth WD3 7PQ Tel: 0208 421 7900 Advert page 72 OP D PD Tel: 01923 896579 OP PD LDA YA SEYMOUR HOUSE WALSINGHAM SUPPORT 13-17 Rectory Road, Rickmansworth WD3 1FH – 30 & 32 CHURCH LANE Tel: 01923 778788 OP D Mill End, Rickmansworth WD3 8HD Tel: 01923 774082 OP PD LDA SI YA THORPEDALE Station Approach, Homefield Road, WESTERLEY CARE HOME Chorleywood WD3 5QJ Chorleywood Close, Rickmansworth WD3 4EG Tel: 01923 284648 LDA Tel: 01923 775789 OP D Three Rivers care homes with nursing

BURFORD HOUSE NURSING HOME ERSKINE HALL CARE HOME Rickmansworth Road, Watford Road, Chorleywood WD3 5SQ Northwood HA6 3PA Tel: 0800 994 9041 Advert page 54 OP PD Tel: 01923 889681 Advert page 70 OP YA CHALFONT COURT NORTHWOOD NURSING HOME Uxbridge Road, 24 Eastbury Avenue, Rickmansworth WD3 7AR Northwood HA6 3LN Tel: 01923 285111 OP D PD LDA MH Tel: 01923 826807 OP PD MH YA CHORLEYWOOD BEAUMONT RIVER COURT CARE HOME Rickmansworth Road, Explorer Drive, Watford WD18 6TQ Chorleywood WD3 5BY Tel: 01923 889667 Advert page 70 OP D Tel: 01923 700620 Advert page 62 OP D PD YA SUNRISE OPERATIONS CHORLEYWOOD LTD DAPPLEMERE NURSING HOME Highview, Chorleywood, Shepherds Lane, Chorleywood WD3 5HA Rickmansworth WD3 5TQ Tel: 01923 282119 OP D PD MH SI Tel: 01923 287750 OP D Watford care homes

AUBURN MERE HILLSIDE Woodlands, Oxhey Lane, Watford WD19 5RE 82 Pinner Road, Oxhey WD19 4EH Tel: 01923 247310 OP D Tel: 01923 245466 LDA COURTLAND LODGE HILLSIDE REST HOME Courtlands Close, Watford WD24 5GW 39-43 Kingsfield Road, Oxhey, Watford WD19 4TQ Tel: 01923 681231 Advert page 72 OP D PD Tel: 01923 236618 Advert page 76 OP GREENBANKS KESTREL GROVE NURSING HOME Greenbank Road, Watford WD17 4JR Hive Road, Bushey Heath, Bushey WD23 1JQ Tel: 01923 255160 OP D PD SI Tel: 0208 950 4329 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 75 Watford care homes continued

MARGARET HOUSE TANNERS WOOD Parsonage Close, Abbots Langley WD5 0BQ 5-5a Tanners Wood Close, Tanners Wood Lane, Tel: 01923 261190 Advert page 72 OP D PD Abbots Langley WD5 0HR Tel: 01923 270270 LDA MILDRED AVENUE 136 Mildred Avenue, Watford WD18 7DX TREMONA CARE HOME Alexandra Road, Watford WD17 4QY Tel: 01227 832981 LDA Tel: 01442 236020 OP D MONTROSE CARE HOME TURNING POINT – PARKVIEW 95 Langley Road, Watford WD17 4PE 113-115 Sussex Road, Watford WD24 5HR Tel: 01442 236020 OP D Tel: 01923 230586 LDA YA PARK LODGE RESIDENTIAL HOME VILLCARE LTD – EASTBURY ROAD 4 Park Avenue, Watford WD18 7HP 51 Eastbury Road, Watford WD19 4JN Tel: 0203 304 3053 OP PD LDA MH YA Tel: 01923 331070 LDA PRINCE MICHAEL OF KENT COURT VILLCARE LTD – STANLEY ROAD Stratford Road, Watford WD17 4DH 5 Stanley Road, Watford WD17 2QU Tel: 01923 241465 Tel: 01923 234780 OP D LDA WISTERIA LODGE ROSSLYN RESIDENTIAL CARE 24 Brookdene Avenue, Watford WD19 4LF 6-8 Rosslyn Road, Watford WD18 0JY Tel: 01923 350553 LDA YA Tel: 01923 244130 OP SILVERSPRINGS 12 Rosslyn Road, Watford WD18 0JY Tel: 01923 227852 PD LDA SI YA Hillside Rest Home for the Elderly

ST ANTHONY’S Hillside is a charming residential home situated in a quiet residential area close to Oxhey village. Hillside was a large family home which 3 Mildred Avenue, Watford WD18 7DY has been extended and upgraded whilst retaining the essential “homely atmosphere of the original house.” Tel: 01923 226174 OP D Large Garden & Conservatory • Lift • Relaxed atmosphere The proprietor is a fully qualified nurse with TANNERS many years of nursing experience Stewart Close, Abbots Langley WD5 0NU 39-43 Kingsfield Road, Oxhey, Watford, Herts, WD19 4TQ Tel: 01923 236618 Fax: 01923 233852 Tel: 01923 681154 OP D PD LDA Watford care homes with nursing

ARDEN HOUSE NURSING HOME CHASE CARE CENTRE, THE 31 Upper Highway, 4 Printers Avenue, off Whippendell Road, Hunton Bridge, Kings Langley WD4 8PP Watford WD18 7QR Tel: 01923 262157 OP Tel: 01923 232307 OP D YA BRUNSWICK COURT CARE HOME LANCASTER COURT 62 Stratford Road, 108 High Road, Leavesden Green, Watford WD17 4JB Watford WD25 7AJ Tel: 01923 882596 Advert page 70 OP D YA Tel: 01923 689348 OP D PD SI

76 For assistance with finding care and support, call Care Choices on 0800 389 2077 Watford care homes with nursing continued

LANGLEY VIEW RESIDENTIAL HOME PARK VIEW RESIDENTIAL HOME 60 Langley Road, Watford WD17 4PN 118 Gammons Lane, Watford WD24 5HY Tel: 01923 251089 OP PD LDA MH YA Tel: 01923 219167 OP LDA MH YA

Useful local contacts

Age UK Dacorum Carers in Hertfordshire Provides information, practical support and Provides quality services to all carers in social inclusion to older people and their Hertfordshire. carers throughout the area. The Red House, 119 Fore Street, Half Moon Yard, High Street, Hertford SG14 1AX Hemel Hempstead HP1 3AE Tel: 01992 586969 Tel: 01442 259049 Email: [email protected] Email: [email protected] Web: www.carersinherts.org.uk Web: www.ageuk.org.uk/dacorum Crossroads Care Age UK Hertfordshire Support for carers and the people they Age UK Hertfordshire works with and for care for. older people in the county of Hertfordshire. 1 Silver Court, Watchmead, Crossroads Care Hertfordshire North Welwyn Garden City AL7 1LT Suite 5, Intech House, Wilbury Way, Tel: 01707 323272 Hitchin SG4 0TW Advice Line: 0300 345 3446 Tel: 01462 455578 Email: [email protected] Web: www.crossroadshn.org.uk Web: www.ageuk.org.uk/hertfordshire Crossroads Care Hertfordshire South Alzheimer’s Society Warwick House, 2 Oaks Court, The leading UK care and research charity Warwick Road, Borehamwood WD6 1GS for people with dementia, their families and Tel: 0208 905 1158 carers. Web: 6 Silver Court, Watchmead, www.hertfordshirecrossroads-south.org.uk Welwyn Garden City AL7 1LT Tel: 01707 378365 Healthwatch Hertfordshire Email: [email protected] The independent consumer champion for health and social care in Hertfordshire. 1 Silver court, Watchmead, Welwyn Garden City AL7 1LT Tel: 01707 275978 Email: [email protected] Web: www.healthwatchhertfordshire.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 77 Hertfordshire Action on Disability HertsHelp Helps disabled people in Hertfordshire. A service to help you find local advice and The Woodside Centre, The Commons, information. Welwyn Garden City AL7 4DD Tel: 0300 123 4044 Tel: 01707 324581 Text: ‘hertshelp’ to 81025 Web: www.hadnet.org.uk Minicom: 0300 456 2364 Email: [email protected] Hertfordshire Care Providers Skype: HertsHelp Association (HCPA) Sharing best practice in care through partnership. Attimore Barns, Ridgeway, Welwyn Garden City AL7 2AD Tel: 01707 536020 Email: [email protected] Web: www.hcpa.info

Hertfordshire County Council County Hall, Pegs Lane, Hertford SG13 8DQ Tel: 0300 123 4042 Text: 07797 870591 Emergency out of hours: 0300 123 4042 Web: www.hertfordshire.gov.uk

Useful national contacts

Action on Elder Abuse (AEA) Age UK Works to protect, and prevent the abuse of, Tel: 0800 678 1174 vulnerable older adults. Web: www.ageuk.org.uk Helpline: 0808 808 8141 Email: [email protected] Alzheimer’s Society Web: www.elderabuse.org.uk National Helpline: 0300 222 1122 Monday to Wednesday, 9.00am to 8.00pm; Thursday and Friday, 9.00am to 5.00pm; Saturday and Sunday, 10.00am to 4.00pm Web: www.alzheimers.org.uk

Association of Charity Officers A national umbrella body for benevolent charities. Tel: 0207 255 4480 Email: [email protected] Web: www.aco.uk.net

78 For assistance with finding care and support, call Care Choices on 0800 389 2077 British Institute of Learning Disabilities Citizens Advice Bureau (BILD) Practical, reliable, up-to-date information on a Committed to improving the quality of life wide range of topics. for people with a learning disability. Tel: 03444 111 444 Tel: 0121 415 6960 Web: www.citizensadvice.org.uk Email: [email protected] Web: www.bild.org.uk Elderly Accommodation Counsel Help older people make informed choices Care Choices about meeting their housing and care needs. Free, independent assistance with finding Web: www.housingcare.org care providers. Searchable website. Tel: 0800 389 2077 Friends of the Elderly Web: www.carechoices.co.uk A charity that supports older people who have a range of practical needs. Care Quality Commission (CQC) Tel: 0207 730 8263 Independent regulator of care services in Email: [email protected] England. Web: www.fote.org.uk Tel: 03000 616161 Email: [email protected] Independent Age Web: www.cqc.org.uk Produce a wide range of guides and factsheets for older people, their families and carers. Carers Trust Tel: 0800 319 6789 Works to improve support, services and Email: [email protected] recognition for anyone living with the Web: www.independentage.org.uk challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or My Family, Our Needs has mental health or addiction issues. The lifestyle site for families, carers and Tel: 0844 800 4361 practitioners supporting children and young Email: [email protected] adults with additional needs. Web: www.carers.org Web: www.myfamilyourneeds.co.uk

Carers UK National Association for Providers of The voice of carers. Activities for Older People (NAPA) Tel: 0300 772 9600 Promotes the importance of activities for Email: [email protected] older persons. Web: www.carersuk.org Tel: 0207 078 9375 Email: [email protected] Web: www.napa-activities.co.uk

National Association of Funeral Directors Web: www.nafd.org.uk

National Society of Allied and Independent Funeral Directors Web: www.saif.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 79 NHS 111 Relatives and Residents Association, The You should call NHS 111 if you: Exists for older people needing, or living in, • need medical help fast, but it is not a 999 residential care and the families and friends emergency; left behind. Tel: 0207 359 8136 • do not know who to call for medical help Email: [email protected] or you do not have a GP to call; or Web: www.relres.org • require health information or reassurance about what to do next. Silver Line, The A 24-hour telephone befriending and For less urgent health needs, you should still advice line. contact your GP in the usual way. The 111 Tel: 0800 470 8090 service is also available via ‘Typetalk’ 18001 Web: www.thesilverline.org.uk 111. United Kingdom Home Care Registered Nursing Home Association (UKHCA) Association (RNHA) Professional association of home care Campaigns for high standards in nursing providers from the independent, voluntary, home care. not-for-profit and statutory sectors. Tel: 0121 451 1088 Tel: 0208 661 8188 Email: [email protected] Email: [email protected] Web: www.rnha.co.uk Web: www.ukhca.co.uk

Index Home care providers Advertisers are in bold

A Alina Homecare Blueberry Hill Care Ltd 27 Hemel Hempstead 27 Abbots Care Ltd Bluebird Care (Chiltern (Hertfordshire) 27 Alina Homecare and Dacorum) 27 Stevenage Ltd 27 AC Homecare 27 Bluebird Care Accedo Care Head Office 27 Allied Healthcare (East Hertfordshire) 27 Goldsborough Accurocare West Herts 27 – Stevenage 27 Bluebird Care Ace Community Care Ltd 27 (St Albans) 27 Anchusa Care 27 Adico Care 27 Bluebird Care (Stevenage Archers Court 27 Agincare 27 and North Herts) 27 Ainsworth Care 27 B Bluebird Care (Watford Alban Care Company 27 Baldock Manor 27 and Three Rivers) 28 Alina Homecare Beau Sejour Bluebird Care Harpenden 27 Care Services 27 (Welwyn and Hatfield) 28

80 For assistance with finding care and support, call Care Choices on 0800 389 2077 Advertisers are in bold

Broad Oak Manor D Hempstead House 29 Domiciliary Care 28 Delight Supported Heronsmere Home Care 29 Bushey House Living Ltd 29 Hertfordshire Domiciliary Beaumont DCA 28 Care Agency 29 Delrow Community 29 By Your Side Homecare 28 Hertfordshire Domiciliary Destiny Support Care 29 Care Services 30 C Doves Care Agency Ltd 29 Hertfordshire Supported Camphill St Albans 28 Living Services 30 E Care 121 Services Ltd Herts Homecare 30 – Head Office 28 Eureka Care Services 29 HF Trust – 38 South Road 30 European Nursing Care By Us – North London Hightown House 30 and West Hertfordshire 28 Agency Ltd 29 Hilton Community Care By Us Ltd 28 Exclusive Care Ltd Services Ltd 30 – The Office 29 Care for Freedom Ltd 28 Home Counties Executive Care Services 29 Care Fully Ltd 28 Outreach Services 30 Care Herts Ltd 28 F Home Instead Senior Care – East Herts Care4U2Day Ltd 28 Fonthill Care at Home 29 & Uttlesford 30 Caremark (North Herts Fortis Care Hertfordshire 29 Home Instead Senior Care and Stevenage) 28 – Hemel Hempstead Fortune Life Home Care 29 Caremark & Chilterns 30 Watford & Hertsmere 28 G Home Instead Senior Care – St Albans 31 Chelmscare Ltd 28 Glenholme Living Home Instead Senior Chorleywood Solutions Ltd 29 Care – Stevenage Beaumont DCA 28 Gombards 29 & North Herts 31 City Care Welwyn 28 Greenwood Lodge 29 Home Instead Senior Community Support Service Care – Watford 31 H (Dom Care) 28 Home Instead Senior Care Compassionate Herts Ltd 28 Hales Group Ltd – Welwyn Garden City 31 – Stevenage 29 Connections Healthcare 28 Hope Home Care Hand In Hands 29 Services Ltd 31 Cromwell Avenue 28 Harpenden Mencap Housing & Care 21 Crossroads Care Domiciliary Service 29 – Lea Springs 31 Hertfordshire North 28 Haven Home Support Ltd 29 Crossroads Hertfordshire J South 28 Helpers Homecare Ltd 29 Joy Caring Services Ltd 31 Cuffley Care at Helping Hands Jubilee Domiciliary Home Service 29 Watford Ltd 29 Care Agency 31

Visit www.carechoices.co.uk for further assistance with your search for care 81 Advertisers are in bold

K Options Health Social Care Solutions Ltd Care Services 32 (Herts and Bucks) 33 Kare4all Ltd 31 Southern Family Care Ltd 33 Knightingles P Special Kids Care Agency 33 Healthcare Ltd 31 Partners in Support 32 St Elizabeth’s Domiciliary Pearlfect Ltd 32 L Care Agency 33 Percurra Borehamwood 32 La Belle Care Ltd 31 Sugarman Health and Lead Care 31 Portfolio Homecare Ltd 33 Wellbeing – Watford 33 Precious Homes Lead Care Services Ltd 31 Hertfordshire 33 T Lease of Life Home Care 31 Professional Nursing Teapot Home Care 33 LHS Care and Support Ltd 31 Services Ltd – 25A White Three Gables 33 Lighthouse Care Horse Court 33 Trinity Healthcare Plus Ltd Solutions Ltd 31 Promedica24 UK Ltd 33 – Academia Avenue, 15 34 Look Ahead Domiciliary Care R Turning Point (Hertfordshire) 31 – Timberlea R4R Home Care Services Ltd Lumina Homecare Ltd 31 (Dom Care) 34 / Watford 33 M Rapha Healthcare 33 U Maiden Care Services Ltd 31 Raphaels Home Care Ltd 33 UK International Nursing Agency Ltd Dom Care 34 Maricho Ltd 31 Reagle Home Care Services (RHC) 33 Unique Herts Care Ltd 34 Mboho Homecare 31 Real Care Solutions 33 Medcom Personnel Ltd 31 W Renew Care 33 Medow Care Services Ltd 31 Wilnash Care Ltd 34 RV Care Ltd MKF Homecare 32 – Hertfordshire 33 Y N S YESUK Office 34 NAS Community Services Saga Care at Home 33 Your Care Your Way (Hertfordshire) 32 (Support Services) Ltd 34 SAM2SAM Deaf Care Nash Homecare 32 Service Ltd 33 Your Life (Hitchin) 34 Next Steps Hertfordshire 32 Sanctuary Home Care Ltd Your Life (Potters Bar) 34 – Bushey Heath 33 Novus Care 32 Your Life (Royston) 34 Sarah’s Home Care Ltd 33 O Your Life Scope Community (Welwyn Garden City) 34 Omer Care Ltd 32 Services Hertfordshire 33 One Step SKL Professional Recruitment Z Domicilary Care 32 Agency Ltd – Bushey 33 Zinnia Care Ltd 34

82 For assistance with finding care and support, call Care Choices on 0800 389 2077 Index Care home / Care home with nursing providers Advertisers are in bold

A Brunswick Court D Care Home 76 Abbey Lodge 63 Dapplemere Burford House Abbey Lodge Care Home Nursing Home 75 Nursing Home 75 – St Albans 71 Dugdale House 59 Burleigh House 65 Abbey Lodge Care Dunsland House 53 Home Unit 1 69 Bushey House Beaumont 63 E Acacia Mews 59 C Elizabeth House Residential Alexandra Care Home 55 Care Management Group Care Home 59 – 29 Bushey Hall Road 63 Allington Court Elmhurst 57 Care Home 71 Care Management Group – 31 Bushey Hall Road 63 Elmside 65 Apton Road 57 Caretech Community Services Erskine Hall Care Home 75 Arden House Ltd – 196 High Street 73 Nursing Home 76 F Chalfont Court 75 Arkley Care Home, The 63 Fairway, The 73 Chase Care Centre, The 76 Ashlyns Care Home 53 Field House Care Home 71 Cherry Tree Housing Ashview Nursing Home 57 Association – 5 Tavistock Firs and Hewlitt 73 Ashwood – Ware 57 Avenue 69 Firs, The 59 Ashwood Place 65 Cherry Tree Housing Fonthill House 69, 71 Association – 12 Tavistock Auburn Mere 75 Forest Care Village Elstree Avenue 69 Autumn Vale Care Centre 61 and Borehamwood 63 Cherry Tree Manor 53 Fosse House 69 B Chiswell Residential Home 69 Fourfields 53 Beane River View 57 Chorleywood Beaumont 75 Foxholes Care Home 65 Beau Sejour Care Services 69 Clare Lodge Care Home 69 Friars Mead 53 Belmont View 57 Clock Tower Mews 59 G Benslow Nursing Home 67 Coach House, The 59 Ganwick House 63 Bentley House 57 Conewood Manor Nursing Home 57 Garden City Court 65 Berrywood 73 Cooperscroft Gardens Neurological Birchwood Bungalow 69 Care Home 63 Centre 57 Blossom House 59 Courtland Lodge 75 Gombards 59 Bowmans Lodge 69 Cromwell Avenue 53 Gosmore Nursing and Brent Cottage 53 Crosby Close 71 Care Centre 67 Bricket Wood Care Ltd 69 Crossbrook Cottage 53 Grace Muriel House 69 Broad Oak Manor Croxley House 73 Grange Care Services Ltd Nursing Home 57 Cuffley Manor – 27 Flamstead End Road 53 Broadview 59 Care Home 61 Green Lane 55

Visit www.carechoices.co.uk for further assistance with your search for care 83 Advertisers are in bold

Greenacres 59 Hyde Valley House 59 Lime Tree Manor Residential Home 55 Greenbanks 75 I Greenhill Care Home 63 Littledene House 63 Isabel Court 57 Greenwood Cottage 69 Lodge Care Home, The 55 J Greenwood Lodge 69 Luke’s Place 65 Jacobs Neurological Centre 57 Guysfield Residential Lyndon House 69 Jasmine House 55 Home 65 M Jubilee Court 73 H Manor Road 63 Jubilee House Care Trust Hadley Lawns – 20-22 Lincoln Close 59 Manor View 73 Care Home 65 Jubilee House Care Trust Margaret House (Abotts Halcyon Days 65 – 29 Jonquil Close 61 Langley) 76 Hardy Drive 65 Julians House 73 Margaret House (Royston) 65 Harpenden Bethesda Home 69 Martins House 73 K Haslewood Avenue 53 Mayfair Lodge 61 Kestrel Grove Hatfield Haven 57 Nursing Home 65, 75 Meadow Acres 69 Hatfield Residential and Kilfillan House Meadows Short Break Nursing Home 61 Care Home 55 Centre, The 61 Heath House 63 Kingfisher Mead, The 63 Heath Lodge 59 Nursing Home 53 Meresworth 73 HF Trust – 38 South Road 57 Knebworth Care Home 73 Metropolitan Housing Trust Ltd – Baldock 65 Highbury Rise 65 L Mildred Avenue 76 Highfield Care Home 57 Lammasmead 53 Milehouse Lane 69 Highview Lodge 55 Lancaster Court 76 Milford Lodge Care Home 65 Hill House Care home 65 Langley View Minims, The (12 & 31) 61 Hillcrest 59 Residential Home 77 Monread Lodge 67 Hillside 75 Lannock Manor 65 Montrose Care Home 76 Hillside Rest Home 75 Lavender Fields – Care Home with Nursing 67 Moti Willow 63 Hillview Care Home 57 Lavender Lodge 69 Mountbatten Lodge 55 Hixberry Lane 69 Leyland House 69 Hollies, The 53 N Libury Hall 57 Homeside 59 Nevetts 67 Life Opportunties Trust Honister 59 – 6A Sewells 61 New Court Place 65 Houndswood House Life Opportunities Trust Newgrange Residential Care Home 65 – 9 Hitchin Road 73 Home 53 Howe Dell Manor 61 Life Opportunities Trust Nightingale Nursing Home 59 HSN Care (Bricket Wood) 69 – 15 Rose Vale 53 Nimrod Drive 61

84 For assistance with finding care and support, call Care Choices on 0800 389 2077 Advertisers are in bold

Nimrod Drive, 10 61 Rosslyn Residential Care 76 Sue Ryder Northwood Nursing Home 75 Royal Mencap Society – Stagenhoe Park 67 – Church Road 57 Sunrise Operations O Chorleywood Ltd 75 S Oak Cottage 61 Sunrise Operations Scarborough House 73 Oak Tree Manor 69 Elstree Ltd 63 Sense Jenny Chapman Oasis Lodge Residential Symonds House House 73 Care Home 61 – Care Home with Nursing Seymour House 75 Physical Disabilities 67 Old Grange 53 Shear Meadow 55 Orchard Nursing T Home, The 71 Shenleybury House Ltd 63 Tanners 76 Osbourne Court Care Home 67 Sherwood Court 61 Tanners Wood 76 Silversprings 76 P Tara’s Retreat Care Home 71 Sloe Hill Residential Home 67 Tenterden House Palm Lodge 69 Snowdrop House 59 Care Home 71 Park Lodge St Agnells House 55 Tewin Road 55 Residential Home 76 St Andrews Care Home 61 Thorpedale 75 Park View Three Oaks Residential Home 77 St Anthony’s 76 Care Home Ltd 61 St Audrey’s 61 Pinelodge Care Home 73 Trembaths 67 St Catharines Care Home 53 Pinewood Lodge 75 Tremona Care Home 76 St Catherines Premier Court Nursing Home 67 Turning Point – Ambleside 57 Care Home 59 St Christopher’s Turning Point Prince Michael of Care Home 61 – Brickfields Cottage 67 Kent Court 76 St Elizabeth’s Care Home Turning Point – Parkview 76 Providence Court 67 with Nursing 59 Turning Point – Sybden 55 Q St George’s Nursing Home – Royston 67 U Queensway House 55 UK International Nursing St Joseph’s Care Home 55 Quince House 55 Agency Ltd Dom Care 65 St Matthews Care Home 71 R United Response – 66 & 66a St Michaels House 61 Lemsford Road 71 Radley Care Home, The 63 St Pauls Care Centre 55 V Richard Cox House 67 St Peter’s Home 61 Verulam House River Court Care Home 75 Stairways 71 Nursing Home 71 Robin Hood House 55 Stamford Avenue, 28 67 Vesta Lodge 71 Roebuck Nursing Home 73 Stanborough Lodge 61 Villa Scalabrini 63 Rose, The 55 Station Road 71 Villcare Ltd Rosebery House 71 Strathmore Lodge 71 – Eastbury Road 76

Visit www.carechoices.co.uk for further assistance with your search for care 85 Advertisers are in bold

Villcare Ltd Walsingham Support Willowthorpe Care Home 57 – Stanley Road 76 – 122 Aldenham Road 63 Wilton House Residential W Walsworth Road, 17 67 and Nursing Home 65 Ware Road 57 Wilton Lodge Walkern Lodge 73 Water Mill House Residential Home 63 Walsingham Support Care Home 55 Windmill Lodge 67 – 1-2 Ashley Close 55 Westbourne Care Home 67 Windsor House 73 Walsingham Support – 2 Upper Lattimore Road 71 Westbrook House 55 Winnett Cottage 73 Walsingham Support Westerley Care Home 75 Wisden Court 73 – 3 Beacon Way 75 Westgate House Wisteria Lodge 76 Care Centre 59 Walsingham Support Woodlands View – 30 & 32 Church Lane 75 Westmeade 53 Care Home 73 Walsingham Support White House Nursing Woodside – 39 Adeyfield road 55 Home, The 67 Residential Home 71 Walsingham Support Willow Court 71 Wymondley Nursing and – 86 Baker Street 63 Willows, The 61 Residential Care Home 67 Other advertisers

Abbeyfield 53, 70 Care Select 20, 26, 32, 70 Layston Grove 66 Ace Care 4 You 26 Care UK 74 Maria Mallaband Care Group 64 Avery Healthcare 60 Caring Homes Group 64 Nouvita Ltd 60 Barchester 62 Carlton Court Care Home 58 Oak Care Ltd 70 Bupa 70 Cherry Hinton Oakdale Care Group 66 Cambridge Manor Nursing Home 58 Care Home 58 Oakview Lodge Country Court Care 60 Care Home 60 Care Choices Questionnaire 7, 25, 30 Gold Care Homes 56 Quantum Care Ltd 72 Care Choices Helping Hands 30 TLC Group 58 Website 14, 26, 34, 62 Heritage Care 62 Westgate Healthcare Ltd 54

Care Choices Limited has Publisher: Robert Chamberlain. taken every care to ensure that Director of Sales: David Werthmann. the information contained in this Directory is accurate at the time of print. The company cannot Head of Editorial: Emma Morriss. accept responsibility for any errors or omissions in the publication, Editor: Angharad Jenkins. including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited Content Editor: Emma Cooper. does not endorse or support any particular organisation included in Regional Sales Manager: Russell Marsh. the Directory. ©2017 Care Choices Limited. Care Choices Limited National Sales Manager: Paul Leahy. reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Select Manager: Paul O’Callaghan. Care Choices™ is a trademark of Care Choices Limited. Regional Sales Supervisor: Vanessa Ryder. ISBN 978-1-911437-67-3 Senior Sales Executives: Mark Dalton, Elaine Green. Ref. No: 4001/Hertfordshire23/1117. Reproduction of any part of Director of Creative Operations: Lisa Werthmann. this publication in any form without the written permission of Care Studio Manager: Jamie Harvey. Choices Limited is prohibited. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Designer: Holly Cornell. Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Creative Artworkers: Ruth Clarry, Bobbie Johnson.

86 For assistance with finding care and support, call Care Choices on 0800 389 2077

Get all the support you need to stay independent at home,

so Tigger gets to stay in his favourite chair.

Our care services are designed to keep people living independently for longer, in the place they most want to be: home. Here at Saga we offer a range of services to help stay independent at home. Created and run by nurses and professional carers, it’s care that’s built around individual needs. We offer: Live-in care nationwide; visiting care in selected areas in London, Hertfordshire, Bedfordshire and Middlesex; plus an SOS personal alarm service for reassurance and peace of mind.

Call 0800 092 1066† or visit saga.co.uk/care

Saga Healthcare Ltd, Registered in England, No. 09216699. Registered Ofﬁ ce: Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. †Lines open: 9am – 5pm Monday to Friday. Saga Healthcare operates Saga Care at Home under the regulation of the Care Quality Commission, our introductory agency businesses and SOS subscription service are not part of this regulators remit.

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