MBA IN HOSPITALITY MANAGEMENT (IMHI)
CV BOOK 2016 2
ESSEC Business School, L’Esprit Pionnier
CRÉÉE EN 1907, ESSEC BUSINESS SCHOOL EST UNE INSTITUTION ACADÉMIQUE D’EXCELLENCE QUI S’EST, TOUT AU LONG DE SON HISTOIRE, ILLUSTRÉE PAR 47 000 SON ESPRIT PIONNIER. alumni à travers le monde En formation initiale comme en formation continue, l’ESSEC propose une large gamme de programmes à tous ceux qui souhaitent vivre une expérience d’apprentissage hors du commun, fortifier leurs talents, exprimer leur leadership 3 2 000 et devenir des managers de haut niveau. campus : Cergy, diplômes délivrés chaque Paris-La Défense et année, dont 1 600 de niveau Institution séculaire, forte d’un large réseau d’entreprises et d’institutions Singapour Master académiques en France et partout dans le monde, l’ESSEC fait le choix de fonder son développement sur trois principes : l’innovation, l’implication et 176 l’internationalisation qui constituent les trois axes de la stratégie ESSEC 3i universités partenaires dans 46 pays tournée vers 2020.
Institution irriguée par la recherche et engagée dans une ambitieuse politique d’alliances avec des institutions de premier rang, l’ESSEC a le souci constant de 7 26 confronter ses étudiants à des savoirs de pointe, au croisement des disciplines, 17 142 et de les faire bénéficier des dernières technologies. Marquée par une profonde tradition humaniste, l’ESSEC a fait du lien entre vie économique et société un sujet majeur de recherche mais aussi un enjeu centres programmes d’excellence de doubles diplômes fondamental de la formation de managers responsables. Par là-même, l’ESSEC chaires (21 internationaux, affirme la nécessité de mettre l’innovation, le savoir et la création de valeur au d’entreprises 5 nationaux) service de l’intérêt général. professeurs de 34 nationalités Avec des étudiants originaires de 84 pays, un corps professoral très largement et 18 professeurs émérites international et une implantation en Asie-Pacifique depuis 2005, l’ESSEC est une institution internationale et multiculturelle. Cette internationalisation se renforce avec un nouveau campus de 6 500 m² à Singapour et des projets de développement en Afrique et en Amérique latine.
4 880 Ces trois axes – l’innovation, l’implication et l’internationalisation - forgent la étudiants en formation initiale philosophie pédagogique de l’ESSEC, commune à l’ensemble des programmes : accompagner chaque étudiant tout au long d’un parcours de formation tourné vers la conquête de sa liberté. Étudier à l’ESSEC, c’est dessiner son propre 28 % 84 +100 chemin vers l’avenir et intégrer une communauté solidaire de 47 000 diplômés à d’étudiants nationalités associations travers le monde ! internationaux représentées étudiantes Bienvenue à l’ESSEC !
International Rankings 5 000 Business Education 2015 managers en formation continue #3 Master of Science in Management
#6 Master in Finance Plus de 700 entreprises partenaires de la pédagogie et du recrutement #12 Executive Education Programs Introducing the ESSEC MBA IN HOSPITALITY MANAGEMENT (IMHI)
The participants of the MBA in Hospitality Management (IMHI), Class of 2016, will be graduating this summer. We encourage you to consider them for management positions in your company. The program was created in 1981. Accredited by AACSB and EQUIS, the program is firmly positioned as the leading centre of hospitality education in Europe. ESSEC Hospitality attracts participants from around the globe who have already acquired professional experience and who wish to specialise in the hospitality sector. This highly focused approach enables these young professionals to build managerial and leadership expertise in their chosen profession. Multi-cultural and multi-lingual, they seek international careers in the hospitality industry in a variety of disciplines including operations management, financial control, sales and marketing, revenue management, consulting and business development. Our graduates now number over 1.400 and are represented in more than 55 countries.
The CV book includes participants from the Two year track MBA program, as well as graduates of the One Year Track MBA program. They will all graduate in July 2016. Please feel free to contact directly participants in this CV Book whose profile may be of specific interest to you. The CV Book can also be downloaded on www.essec-hospitality.com under CV Book (left hand column).
Furthermore, do not hesitate at any time throughout the year to send us offers on positions available in your company, either for internships or permanent positions, which we will make available to current participants and our alumni.
Should you require further information on the program or any of the participants, please contact us.
Mr. Cyril Lanrezac Mrs. Geneviève Danten Director, Corporate / Student Relations Assistant Corporate /Student Relations Career Services Office Career Services Office MBA in Hospitality Management (IMHI) MBA in Hospitality Management (IMHI) ESSEC Business School Paris ESSEC Business School Paris Tel. +33 (0)1 34 43 31 73 Tel. +33 (0)1 34 43 31 72 [email protected] [email protected] Placement of IMHI Graduates 2015
Graduates 2015 by sector
45% HOTEL CHAINS
23% FINANCE & REAL ESTATE
19% RESTAURANTS/FOOD SERVICE
9% OTHER HOSPITALITY IMHI IS ONE OF THE FIRST CENTERS OF EXCELLENCE OF ESSEC BUSINESS 4% E-COMMERCE SCHOOL. IT IS THE FIRST CENTER OF EXCELLENCE IN GRADUATE EDUCATION, RESEARCH AND INNOVATION FOR THE GLOBAL HOSPITALITY, FOOD AND TRAVEL SECTORS.
IMHI – “Institut de Management Hôtelier Graduates 2015 by function International” – was originally founded in 31% OPERATIONS 1981 through a joint-venture between the
23% CONSULTING Hotel School of Cornell University and ESSEC Business School. It was the very 13% DEVELOPMENT first international graduate program in 13% REVENUE MANAGEMENT/E-COMMERCE hospitality management.
8% SALES & MARKETING Over its history IMHI has graduated 4% GENERAL MANAGEMENT thousands of executives still active in the global hospitality, food and travel industries.
In 2014, IMHI has evolved and now stands for the Center of Excellence in Hospitality, Food and Travel, and represents one of Graduates 2015 by géographical location ESSEC’s key strategic assets. 70% FRANCE
13% EUROPE OUTSIDE FRANCE
9% ASIA/PACIFIC
6% MIDDLE EAST/AFRICA
2% NO/SO AMERICA/CARR ONE YEAR TRACK CLASS OF 2016
MBA IN HOSPITALITY MANAGEMENT (IMHI) Lu CAO [email protected] Lu CAO [email protected]+33(0)646763595 Dateofbirth:26November1989 Dateofbirth:26NovemberChinese1989 Chinese
WORK EXPERIENCE WAug.ORK2013EXP–E RIENSilimeiCE café,Shanghai,China(23covercafé,inXiashauniversitycampus) AuNov.g.20132015– SilimeiCoͲFoundercafé,Shanghai, China(23covercafé,inXiashauniversitycampus) Nov.2015 CoͲFounderx Made researchtohelpidentifyandcreatenewproductofferings. x x MadeConceptualizedresearchtohelpthedesignidentifyofandthecafé.create newproductofferings. x x ConceptualizedDesignedvariousthedesignmarketingoftheandcafé.branding contents,includingstoredesign x Designedvariousmarketingandbrandingcontents,includingstoredesign x Developedamarketingstrategytoincreasefootfallinthecafé x Developedamarketingstrategytoincreasefootfallinthecafé x Handledthesocialmediaplatformforthecafé x Handledthesocialmediaplatformforthecafé May.2013– ShanghaiFortuneRestaurantLTD,Shanghai,China (58coverrestaurant,downtownShanghai) May.Aug.20132014– ShanghaiModernFortuneChineseRestaurantRestaurantLTD, Shanghai,China (58coverrestaurant,downtownShanghai) Aug. 2014 ModernAssistantChineseManagerRestaurant Assistantx MainlyManagerresponsible forcustomerrelations x x MainlyInvolvedresponsibleinthemenuforcustomerengineeringrelationsoftherestaurant x x InvolvedManagedintheateammenuofengineering15restaurantofassociatestherestaurant x x ManagedTrainedatheteamrestaurantof15restaurantstaffwithassociatesCRMtechniques. x x TrainedManagedtherestaurantthesocialmediastaffwithplatformCRMfortechniques.therestaurant x x ManagedInchargetheofsocialinventorymediacontrolplatformandforbreakagestherestaurantfortherestaurant. x x InIncreasedchargeofinventorytheAPCofcontroltherestaurantandbreakagesby20%.fortherestaurant. x IncreasedtheAPCoftherestaurantby20%. May.2011– DavaoChristianHighSchool,CityofDavao,Philippines May.Mar.20112013– DavaoVolunteerChristian HighSchool,CityofDavao,Philippines Mar. 2013 Volunteerx Raised moneyandessentiallivingsupplyfororphans x x RaisedWorkedmoneywithandsponsorsessentialonlivingadailysupplybasisfororphans x x WorkedOrganizedwithseasonalsponsorsfieldonatripsdaily basis x x OrganizedResponsibleseasonalforvariousfieldtripsconferences andcampusevents. x x ResponsibleCreatedawarenessforvariousaboutconferencestheschoolandoncampusvariousevents.mediaplatformslike x Createdawarenessabouttheschoolonvariousmediaplatformslike Jul.2008Ͳ ChinaMobile,Xiamen,China Jul.Feb.20082011Ͳ ChinaCampusMobile,LeaderXiamen,(PartͲChinatimejob ) Feb.2011 Campusx LeaderOrganized(PartcampusͲtimejobpromotion) activities x x OrganizedPromotedcampusnewproductspromotionincampusactivities x x PromotedRecruitednewcampusproductsteaminmemberscampus x Recruitedcampusteammembers EDUCATION ED UCATION 2015Ͳ2016 ESSECBusinessSchool,Paris,France 2015Ͳ2016 ESSECMBABusinessinHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2007Ͳ2011 JIMEIUNIVERSITY,Xiamen,China 2007Ͳ2011 JIMEIBachelorUNIVERSITY,DegreeinXiamen,LiteratureChina Bachelor(conferencesDegreeandincampusLiteratureevents assistant) (conferencesandcampuseventsassistant) LANGUAGES AND TECHNOLOGY LALanguage:NGUAGES ANChineseD TECH:NnativeOLOspeaker,GY English:fluent,French:businessprofessional Language:Technology:ChineseProficient:nativeinMicrosoftspeaker,English:Office,andfluent,MICROS.French:businessprofessional Technology: ProficientinMicrosoftOffice,andMICROS. OTHER RELEVANT INFORMATION OTPartHEtimeR REZumbaLEVANfitnessT INFdanceORMAcoachTIONinDavao,Philippines ParttimeZumbafitnessdancecoachinDavao,Philippines
9 Gregory CHNEIWEISS [email protected] CHNEIWEISS [email protected] Dateof+birth:33(0)22627May0419901731 Dateofbirth:22MayFrench1990 French
WORK EXPERIENCE WORK EXPERIENCE June 2013– HOTEL123SÉBASTOPOL–ASTOTELGroup,Paris,France JuneJune20152013 – AHOTEL63hotel123roomsSÉBASTOPOLopenedin–SeptemberASTOTELGroup,2013andParis, rankedFrance#1inParisonTripAdvisorduring9months. June2015 FrontA63officehotelandroomsReservationopenedinagentSeptember 2013and ranked#1inParisonTripAdvisorduring9months. xFrontSupervisedofficeand9peopleReservationattheFrontagentOffice department xxActivelySupervisedparticipated9peopleinatthethepreFrontͲopeningOfficeanddepartmenttheopening (servicesandprocedures) xxPlayedActivelyakeyparticipatedͲroleinmanaginginthepreguestͲopeningsatisfactionandthe opening(servicesandprocedures) xxDevelopedPlayedakeyprocessͲroleinandmanagingmanagedguestaccountssatisfactionreceivable xxCashierDevelopedsupervisorprocess andmanagedaccountsreceivable xxCreatedCashierandsupervisordeveloped Conciergerieservicesandcontracts x CreatedanddevelopedConciergerieservicesandcontracts MarchͲMay ABBAYEDESCAPUCINSHOTELSPA&RESORT,Montauban,France March2013ͲMay MeetingABBAYEandDESEventCAPUCINSSalescoordinatorHOTELSPA&RESORT,Montauban,France 2013 xMeetingPlanned,andorganizedEventSalesandmanagedcoordinatordifferenttypesofevents xxNegotiatedPlanned,organizedrateswithandclientsmanagedandagenciesdifferent typesofevents x Negotiatedrateswithclientsandagencies MayͲOctober PARISMARRIOTTRIVEGAUCHE,Paris,France May2011ͲOctober InternPARISatMARRIOTTtheAdministrativeRIVEGAUCHE,andFinanceParis,DepartmentFrance (Accountspayableandgeneralcashier) 2011 xInternControlledattheandAdministrativemanagedemployeesandFinancecashDepartmentregisters (Accountspayableandgeneralcashier) xxManipulatedControlledandcashmanagedliquidityemployeescashregisters xxPettyManipulatedCashManagementcashliquidity xxRecordingPettyCashtransactionsManagementinthebooks(Banktransfer,gainoncurrencies) xxBankRecordingtransferstransactionstosuppliersinthebooks(Banktransfer,gainoncurrencies) x Banktransferstosuppliers
MayͲSept L’HOTELDESERS,Paris,France May2010ͲSept InternL’HOTELattheDEFrontSERS,OfficeParis,DepartmentFrance (reception,conciergerie,andnightauditor) 2010 xInternResponsibleattheFrontforCheckOfficeͲin/outDepartmentandroom(reception,allocationconciergerie, andnightauditor) xxAdvisedResponsibleguestsforonChecktheculturalͲin/outactivitiesandroominallocationtheregion xxManagedAdvisedguestsguestrequestsontheculturalandensureactivitiesforsatisfactionintheregion xxCashierManagedtransactionsguestrequestsreconciliationsandensure forsatisfaction x Cashiertransactionsreconciliations July–August HOSTELLERIEDUPASDEL’OURS, Relais&Châteaux, CransMontana,Suisse July2009–August FrontHOSTELLERIEOfficeDepartmentDUPASDE(receptionL’OURS, Relaisand conciergerie)&Châteaux, CransMontana,Suisse 2009 xFrontResponsibleOfficeDepartmentforCheckͲin/out(reception and conciergerie) xxHandledResponsibleguestforrequestsCheckͲin/outandensure forsatisfaction x Handledguestrequestsandensureforsatisfaction EDUCATION EDUCATION 2015 –2016 ESSECBusinessSchool,Paris,France 2015–2016 MBAESSECinHospitalityBusinessSchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2009Ͳ2012 A.I.M(AcadémieInternationaledeManagement),Paris,France 2009Ͳ2012 BachelorA.I.M(AcadémieDegreeinInternationaleHospitalityanddeTourismManagement),ManagementParis,(AH&LAFranceaccredited) 2009 LycéeBachelorSimoneDegreeWeil,inParisHospitalityFranceandTourismManagement(AH&LAaccredited) 2009 HighLycéeSchoolSimoneDiplomaWeil,specializationParisFrance ineconomy LANGUAGES ANHighD TSchoolECHNDiplomaOLOGYspecializationineconomy LanguagesLANGUA GES FrenchAND T:EmotherCHNOtongueLOGY ;English :Fluent ;Spanish :intermediary TechnologyLanguages MicrosoftFrench:motherOffice,OperatonguePMS;English :Fluent ;Spanish :intermediary Technology MicrosoftOffice,OperaPMS OTHER RELEVANT INFORMATIONS OTHER RELEVANT INFORMATIONS Golf (handicap8),running,drums(10years) CreatedGolf(handicapanAlumni8),extranetrunning,networkdrums(10foryears)theA.I.M school CreatedanAlumniextranetnetworkfortheA.I.Mschool 11 Sarah GEORGES [email protected] GEORGES [email protected] Dateofbirth:+33(0)096August204619818944 DateofFrenchbirth:09andAugustLebanese1981 FrenchandLebanese WORK EXPERIENCE 2012WO–R2015K EX PERHOTELIENCESAN REGIS,Paris,France
2012–2015 (5HOTELstarboutiqueSANREGIS,Hotel,Paris,affiliatedFrancetoSmallLuxuryHotels) Sales(5starManagerboutique Americas:Hotel,affiliated toSmallLuxuryHotels) xSalesAnalyzedManagersales Americas:anddeveloped strategy(Touroperators,corporate…). xxDevelopedAnalyzedsalestravelandagenciesdevelopednetworkstrategy(roadshows,(Touroperators,salescalls,corporate…).famtrips…). xxGuestsDevelopedrelationtravel(welcomeagenciesandnetworkanswer(roadshows,clientsrequestssalestocalls,meetfamtheirtrips…).expectations). xxMarketingandcommunication(newsletter,socialmedias…). Guestsrelation(welcomeandanswerclientsrequeststomeettheirexpectations). F&Bx MarketingManager:andcommunication(newsletter,socialmedias…). xF&BReopenedManager:therestaurantandbarafterachievingfullrenovationwithnewidentity(newname, xmenu,Reopenedtablethesettings,restaurantdecoration…).andbarafter achievingfullrenovationwithnewidentity(newname, x Implementedmenu,tablesettings,partnershipsdecoration…).withrenowned bakeriesandpastries. xxDevelopedImplementedsalespartnershipsandmarketing.withrenownedbakeriesandpastries. xxManagedDevelopedrestaurantsalesandstaff.marketing. x Managedrestaurantstaff. 2008–20012 L’OREAL,Paris,France 2008–20012 ProjectL’OREAL,Manager,Paris,FranceProduct developmentforthebrandL’OréalParis xProjectDefinedManager,andwroteProductmarketingdevelopmentbriefs. forthebrandL’OréalParis xxBeforehandDefinedandtechnicalwrotemarketingandeconomicbriefs.feasibility study. xxCreatedBeforehandplanningtechnicalandcalculatedandeconomicindustrialfeasibilitycostofstudy.goods. xxCoordinatedandleadteamsinaimingprojectgoals(timing,costandtechnicalrequirements). Createdplanningandcalculatedindustrialcostofgoods. 2005–2008 KURBIEL,x CoordinatedParis,Franceandlead teamsinaimingprojectgoals(timing,costandtechnicalrequirements). 2005–2008 (CosmeticKURBIEL,company)Paris,France Project(Cosmeticdevelopmentcompany)for thebrandPolaarMenskincare xProjectChosedevelopmentandauditsuppliersforthe(laboratories,brandPolaarrawMenmaterial,skincareandpackaging). xxLeadChoseteamsandandauditdevelopedsuppliers(laboratories,products(planningrawmaterial,creation,andconsumers’packaging).tests, validationofprototypes). xxFollowedLeadteamsupregulatoryanddevelopedexpertiseproducts(brand(planningsoldincreation,Europe,Canada,consumers’Chinatests,andvalidationJapan). ofprototypes). xxOptimizedFollowedsupplyupregulatorychainandexpertiseplanned(brandproduction.soldinEurope,Canada,ChinaandJapan). xxTrainedOptimizedsalessupplyteamschainatretailandstores.planned production. xxActedTrainedassalessalesleader.teamsatretailstores. xxDevelopedActedassaleswebleader.site,created andeditednewsletters. x Developedwebsite,createdandeditednewsletters. E DUCATION 2015EDU–C2016ATION ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2015–2016 ESSECBusinessSchool,Paris,France 2005 EcoleMBASupérieureinHospitalitydeManagementChimieOrganique(AACSBetͲEQUISMinéraleaccredited)(ESCOM), Paris,France 2005 ChemicalEcoleSupérieureEngineerdeDiplomaChimie OrganiqueetMinérale(ESCOM),Paris,France 2002 UniversitéChemicalEngineerdeCergyͲDiplomaPontoise, Paris,France 2002 BachelorUniversitéDegreedeCergyinChemistryͲPontoise, Paris,France 1999 HighBachelorschoolDegreediplomainChemistrywithspecialization inscienceswithhonor 1999 Highschooldiplomawithspecialization inscienceswithhonor
LANGUAGES AND TECHNOLOGY LanguagesLANGUA GESFrench: AND TmotherECHNtongue,OLOGYEnglish: fluent,Lebanese:fluentlyspoken. ComputerLanguages ProfessionalFrench:motheruse oftongue,officeEnglish:pack(Word,fluent,Excel,Lebanese:Powerfluentlypoint),andspoken.MSProject. Computer Professionaluse ofofficepack(Word,Excel,Powerpoint),andMSProject. O THER RELEVANT INFORMATION SportOTH ER RELETennisVANTand INrunning.FORMATION
ArtSportdeVivre EcoleTennisDuandVinrunning.(EDV)Certification 1.Wine&SpiritsEducationTrust(WSET)Level2. ArtdeVivre EcoleDuVin(EDV)Certification1.Wine&SpiritsEducationTrust(WSET)Level2.
13 Bertille LE JEUNE [email protected] LE JEUNE [email protected] Date of+ 33birth: (0)6 4 50 May 93 199007 38 Date of birth: 4 MayFrench 1990 French CAREER OBJECTIVE ToC ApursueREER aO careerBJECT IinV Edigital marketing in International Hotel Brands
WToO pursueRK EXP aE careerRIENC Ein digital marketing in International Hotel Brands 2014WO R–K 2015 EXPERHYATTIENC EREGENCY PARIS CHARLES DE GAULLE****, Roissy-en-France, France 2014(1 year) – 2015 (AirportHYATT businessREGENCY hotel, PARIS 388 CHARLES rooms) DE GAULLE****, Roissy-en-France, France (1 year) Receptionist, (Airport business Front hotel, Desk 388 rooms) xReceptionist,Performed every Front day Desk tasks of a receptionist (C/I, C/O, cashier…) xxHandledPerformed with every external day tasksand internal of a receptionistguest complaints (C/I, C/O, (at cashier…) the call center) xxCommunicatedHandled with external to the hotel and aboutinternal our guest loyalty complaints program (at (newsletter, the call center) performance summaries, goals) xxTrainedCommunicated employees to aboutthe hotel the about hotel’s our loyalty loyalty program program (newsletter, performance summaries, goals) xxMotivatedTrained employees front desk about team theto achieve hotel’s loyaltyour goal program and improve their score x Motivated front desk team to achieve our goal and improve their score Summer 2014 HOTEL MONTALEMBERT*****, Paris, France
Summer(6 months) 2014 (BoutiqueHOTEL MONTALEMBERT*****, hotel, 54 rooms) Paris, France (6 months) Receptionist,(Boutique hotel, Front 54 Desk rooms) - Internship xReceptionist,Performed every Front day Desk tasks - Internship of a receptionist (C/I, C/O, cashier…) xxHandledPerformed concierge every day mission tasks when of a receptionist necessary (C/I, C/O, cashier…) xxInvoicedHandled permanent concierge missionaccounts when of the necessary hotel x Invoiced permanent accounts of the hotel Summer 2012 AUBERGE INTERNATIONALE, Rivière-du-Loup, Canada
Summer(6 months) 2012 (Hostel,AUBERGE 18 rooms)INTERNATIONALE, Rivière-du-Loup, Canada (6 months) General(Hostel, Assistant 18 rooms) xGeneralHandled Assistant guests arrivals and departures xxPerformedHandled guests housekeeper arrivals and departurescook tasks xxSupervisedPerformed group housekeeper stays (from and arrivalscook tasks to departures) xxCreatedSupervised an animation group stays schedule (from arrivals for the toseason departures) xxCommunicatedCreated an animation about the schedule animation for the plan season and developed it for a bigger market share EDUCATION x Communicated about the animation plan and developed it for a bigger market share 2015EDU –C 2016ATION ESSEC Business School, Paris, France 2015 – 2016 MBAESSEC in BusinessHospitality School, Management Paris, France (AACSB-EQUIS accredited) 2011 – 2014 SupMBA de in Co Hospitality La Rochelle, Management La Rochelle, (AACSB-EQUIS France accredited)
2011 – 2014 BachelorSup de Co degree La Rochelle, in Management La Rochelle, of Tourism France (AACSB-EQUIS accredited) Bachelor degree in Management of Tourism (AACSB-EQUIS accredited) LAN GUAGES AND TECHNOLOGY
LanguageLANGUAGES FrenchAND T :E motherCHNO tongue,LOGY English : fluent ComputerLanguage Excel,French Word, : mother Powerpoint tongue, English : fluent OComputerTHER RE LEVAExcel,NT E Word,XPER IPowerpointENCE
2013OT H ER RELECVharityANT Etrip:XP EhelpedRIENC nursesE to care of children, between 2 and 10, suffering of mental disease and (32013 months) orphans,Charity trip:Na Trang, helped Vietnam nurses to care of children, between 2 and 10, suffering of mental disease and (3 months) orphans, Na Trang, Vietnam Organized the LR Beach Cup 2013, sport student tournament – association of 20 members 800Organized participants, the LR Chateilallon, Beach Cup 2013, France sport student tournament – association of 20 members 2012 800 participants, Chateilallon, France 2011 2012 Jail intervention: conceived and performed drama class in Jail to maintain a social link with the 2011 outside,Jail intervention: Nantes, France conceived and performed drama class in Jail to maintain a social link with the outside, Nantes, France
15 Claire le Sergeant d’Hendecourt [email protected] Claire le Sergeant d’Hendecourt [email protected]ofbirth:10May1987 +33(0)61834French3841 WORK EXPERIENCE Dateofbirth:10May1987 French 2014–2015 Châteauform’CityLesJardinsdeSaintͲDominique,Paris,France WORK EXPERIENCEFloorcoordinator 2014 –2015 Châteauform’x TookcareofCityseminarLesJardinsattendantsdeSaintthroughoutͲDominique,thedayParis, France Floorx Facilitatedcoordinatorthepreparationoffutureseminarsincollaborationwitheventcoordinatorsand x operationalteams Tookcareofseminarattendantsthroughouttheday 2013 xHiltonFacilitatedHotel,theSydney,preparationAustraliaoffuture seminarsincollaborationwitheventcoordinatorsand FoodoperationalandBeverageteamsattendantattheCaffèCino. x Waitedtables,trainedtobeacoffeebarista 2013 HiltonHotel,Sydney,Australia 2011–2012 FoodShangriandͲBeverageLaHotel,Paris,attendant5*hotel,atthe ParisCaffèCino. xBanquetWaitedtables,coordinatortrained tobeacoffeebarista 2011–2012 Shangrix Created,ͲLaHotel,setup,Paris,developed5*hotel,and Parisorganizedadministrativeprocessessuchasstaffandevent Banquetplanning.coordinator x xCreated,Workedsetonup,anddevelopedanalyzedequipmentandorganizedrentingadministrativeschedulestoprocessescomparesuchrentandasstaffpurchaseandeventprices in planning.ordertoimprovecostefficiency x xWorkedCommunicatedonandanalyzedwiththeequipmentsalesdepartmentrentingtoschedulesshareandtospreadcompareinformationrentandwithpurchasethebanquetingpricesin teamandchefs order toimprovecostefficiency 2010–2011 xChâteauformCommunicatedCitywithMonceauthesalesRio,department Paris toshareandspreadinformationwiththebanqueting teamandchefs Floor andeventcoordinator 2010–2011 Châteauformx TookcareofCityseminarMonceauattendantsRio, Paristhroughouttheday Floorx Conductedandeventthecoordinatorlogisticalorganizationofseminars,directlyincontactwiththeclients x 2009–2010 HyattTookcareRegencyofseminarParisMadeleine,attendants5*hotel,throughout Paristheday x Conductedthelogisticalorganizationofseminars,directlyincontactwiththeclients Receptionist,guestrelationsandconcierge 2009–2010 Hyattx WorkedRegencyinanParisallͲrounderMadeleine,position5*hotel, Paris Receptionist,x Modelledguestguests’relationsexperienceandaccordingconciergetotheirspecificneedsandrequirementspriortoarrival x WorkedandallinalonganalltheirͲrounderstay position 2009–2010 xTheModelledWestinguests’Paris–experienceVendôme,according4*hotel. Paristotheirspecificneedsandrequirementspriortoarrival Humanandallalongresourcestheirassistantstay (parttimepositionduringthebacheloryear)
2009–2010 Thex AssistedWestinParisthePersonnel–Vendôme,Administration4*hotel. ParisManagerintheadministrativetasks Humanx Analysedresourcesdataassistantandconducted(parttimearesearchpositiononduringrepeatedthesickbachelorleavesyear)andabsenteeisminthe x housekeepingdepartment AssistedthePersonnelAdministrationManagerintheadministrativetasks EDUCATIONx Analyseddataandconductedaresearchonrepeatedsickleavesandabsenteeisminthe housekeepingdepartment 2015–2016 ESSECBusinessSchool,Paris,France EDUCATION MBAinHospitalityManagement(AACSBͲEQUISaccredited) 20152015––20162016 ESSECUniversitéBusinessParisSchool,OuestParis,NanterreFranceLaDéfense,France MBAProfessionalinHospitalityBachelor'sManagementdegree:International(AACSBͲEQUISLuxuryaccredited)HotelandRestaurantManagement 20152015––20162016 UniversitéCooking,CateringParisOuest&HostelryNanterreSchoolLaDéfense,AlbertdeFranceMun,Paris
ProfessionalUndergraduateBachelor'sDiplomadegree:inHospitalityInternationalManagementLuxuryHotel andRestaurantManagement 20152002–Ͳ20162005 Cooking,LycéeMichelet,CateringVanves&Hostelry,FranceSchool AlbertdeMun,Paris HighSchoolDiplomainLiterature UndergraduateDiplomainHospitalityManagement 2002Ͳ2005 LycéeMichelet,Vanves,France LANGUAGES High ANDSchool TECHNOLOGYDiplomainLiterature Languages French:mothertongueEnglish:fluentSpanish:notionsGerman:notions Technology MicrosoftOffice,Micros,Opera,Acom,Delphi,CRM LANGUAGES AND TECHNOLOGY LanguagesOTHER RELEVANTFrench:mother EXPERIENCEtongueEnglish:fluentSpanish:notionsGerman:notions Technology MicrosoftOffice,Micros,Opera,Acom,Delphi,CRM Personal andculturalenrichmentduringjourneysoverseas(USA,Colombia,Canada,England,Italy,Australia). OTHER RELEVANT EXPERIENCE Personal andculturalenrichmentduringjourneysoverseas(USA,Colombia,Canada,England,Italy,Australia).
17 Galina MEREACRE [email protected] MEREACRE [email protected][email protected] [email protected] Dateof+birth:33(0)64April038619880909 DateAmerican/Moldavianofbirth:4April1988 American/Moldavian WORK EXPERIENCE 2012WO–R2015K EX PERWYNNIENCEResort andCasino,LasVegas,USA 2012–2015 OPSWYNNatXSResortnightclubandCasino,LasVegas,USA xOPSDelegatedatXSnightclubresponsibilities amongemployees(assignedopeningandclosingsidework,madethe xstaffDelegatedmap) responsibilitiesamongemployees(assignedopeningandclosingsidework,madethe x Supervisedstaffmap)the cashflow,handledbankͲrelatedduties x xMonitoredSupervisedactivitiesthecashandflow,ensuredhandledthatbankvenueͲrelatedwasdutiescomplied withhealthandsafetystandards x xPerformedMonitoredpersonnelactivitiestrainingandensured(companythatvenuepolicies,wassafetycompliedregulationswithhealthandlocalandsafetyordinances)standards x xEnsuredPerformedthatpersonnelthehighstandardtraining(companyoperatingprocedurespolicies,safetyoftheregulationsclubwereandmaintainedlocalordinances) x Ensuredthatthehighstandardoperatingproceduresoftheclubweremaintained 2014 WYNNResortandCasino,LasVegas,USA 2014 InternshipWYNNResortwithinandMarketingCasino,LasdepartmentVegas,USA x InternshipParticipatedwithintotheMarketingdevelopmentdepartmentofmarketing campaigns,developingconceptsandrunͲofͲshowfor xtopParticipatedworldDJ/producerstothedevelopment(DavidGuetta,ofmarketingAvicii,Zedd,campaigns,MajorLazer,developingSteveconceptsAngeloetc.)and runͲofͲshowfor x PlannedtopworldcustomerDJ/producersguestexperiences(DavidGuetta,forAvicii,eachshowZedd,andMajorcoordinatedLazer,StevespecialAngeloeventsetc.)meant toattract xnewPlannedcustomerscustomer guestexperiencesforeachshowandcoordinatedspecialeventsmeanttoattract x ConewͲdevelopedcustomersand builtmarketingplansandstrategiestopromoteXSnightclub(breakingrecords xeventsCoͲdevelopedreachinganduptobuilt11,000marketingcustomers)plansandstrategiestopromoteXSnightclub(breakingrecords x Identifiedeventsreachingappropriateuptosocial11,000mediacustomers)platforms andimplementedmarketingtechniquesinLasVegas xandIdentifiedothermajorappropriateU.Scitiessocial(LA,mediaMiami,platformsAustin) andimplementedmarketingtechniquesinLasVegas andothermajorU.Scities(LA,Miami,Austin) 2013 LindgeSoftwareCo.,Ltd.,Shanghai,China 2013 (softwareLindgeSoftwarelanguageCo.,andLtd.,EͲlearningShanghai,solutions)China Internship(software languageandEͲlearningsolutions) xInternshipAnalyzeddemographicsofthetargetconsumers(students)inChinaandcollaboratedtowards xidentifyingAnalyzeddemographicsappropriateEͲlearoftheningtargetsolutionsconsumersforthat(students)segmentin Chinaandcollaboratedtowards x TransformedidentifyingappropriateproductdevelopmentEͲlearningsolutionsbyaddingforonthatfeaturessegmentbased oneducationalsoftwaremodels xusedTransformedintheU.Sproduct͒ developmentbyaddingonfeaturesbasedoneducationalsoftwaremodels x PreparedusedintheweeklyU.S͒reports andcommunicatedtheresultsinPPTpresentations x PreparedweeklyreportsandcommunicatedtheresultsinPPTpresentations EDUCATION EDUCATION 2015 –2016 ESSECBusinessSchool,Paris,France 2015–2016 MBAESSECinHospitalityBusinessSchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2010Ͳ2014 UniversityofNevadaLasVegas(UNLV) 2010Ͳ2014 BachelorUniversityofScienceofNevadainBusinessLasVegasAdministration(UNLV)ͲMarketingMajor BachelorofScienceinBusinessAdministrationͲMarketingMajor 2013 Shanghai University(CollegeofInternationalExchange) 2013 ProgramShanghaiofUniversityChineseBusiness(College&ofCultureInternational&LanguageExchange) LANGUAGES ANProgramD TECHofNChineseOLOGYBusiness&Culture&Language LAxNGUFluentAGESin AEnglish,ND TERomanian,CHNOLOGandY Russian.GoodconversationalSpanish x x ComputerFluentinskills:English,GoodRomanian,commandandofRussian.MicrosoftGoodOfficeconversationaltools(Word,SpanishExceland PowerͲPoint) x Computerskills:GoodcommandofMicrosoftOfficetools(Word,ExcelandPowerͲPoint) PERSONAL INTERESTS PExRSOHNobbiesAL INincludeTERESTTravellingS (20countries),LearningLanguages,andYoga. x x VolunteeredHobbiesincludeatGlobalTravellingWildlife(20Conservationcountries),LearningforthedevelopmentLanguages,andofYoga.“Wildlife isBeautiful”project(Austin,TX; x 2014)Volunteered atGlobalWildlifeConservationforthedevelopmentof“WildlifeisBeautiful”project(Austin,TX; x Volunteered2014) atMiraclesforKidswithimpoverishedandunfortunatefamilies(OrangeCounty,CA;2012) x VolunteeredatMiraclesforKidswithimpoverishedandunfortunatefamilies(OrangeCounty,CA;2012)
19 Sri PANGULURI Sri [email protected] [email protected] Dateofbirth:+33(0)704January683628198455 Dateofbirth:04Canadian/IndianJanuary1984 Canadian/Indian WORK EXPERIENCE W2011ORK– E2015XPE RIESHERATONNCE CENTRETORONTOHOTEL,TORONTO,Canada 2011–2015 SHERATON(1377RoomCENTREhotel,starwoodTORONTOhotelsHOTEL,&Resorts)TORONTO, Canada (1377GuestRoomExperiencehotel,Manager/Frontstarwoodhotelsoffice&Resorts) Guestx PlannedExperienceandexecutedManager/Frontallactivitiesofficeofguestexperience(Frontoffice)departmentforsmooth x Plannedfunctioningandexecutedofthedepartmentallactivitiesandofreducedguestexperienceguestcomplaints(Frontoffice)tominimaldepartmentlevel. forsmooth xfunctioningImprovedrevenueofthedepartmentby10%YOYandandreducedassociatesguestsatisfactioncomplaintstoto90%.minimal level. xxImprovedBudgeted,revenueforecasted,by10%recruited,YOYandtrainedassociatesandorganizedsatisfactiondailyto90%.schedule indepartmentheadrole. xxBudgeted,Analyzedguestforecasted,experiencerecruited,scores,trainedidentifiedandorganizedandaddresseddailytopschedule10issues,indepartmentparticipatedheadinsixrole. x Analyzedsigmaeventsguesttoexperienceprovidepotentialscores,identifiedsolutions.andaddressedtop10issues,participatedinsix xsigmaTookeventspartintomonthlyprovideP&potentialL,productivitysolutions.and conductedmonthlydepartmentmeetings x TookpartinmonthlyP&L,productivityandconductedmonthlydepartmentmeetings 2007–2011 NOVOTEL HYDERABADAIRPORTHOTEL,HYDERABAD, India 2007–2011 NOVOTEL(305RoomHYDERABADhotel,AccorAIRPORTHotels)HOTEL,HYDERABAD, India 2009Ͳ2011 (305AssistantRoomFronthotel,officeAccorManager/FrontHotels) office 2009 Ͳ2011 Assistantx ManagedFrontandofficeensuredManager/FrontallareasofFrontofficeofficedepartment(Frontdesk,belldesk,guest x Managedrelations,andclubensuredlounge,allcrewareaslounge,ofFronthealthofficeclubdepartment&Spa)are(Frontoperateddesk,efficiently.belldesk, guest xrelations,Dealtwithclubguestlounge,andassociatecrewlounge,complaints.healthclub &Spa)areoperatedefficiently. xxDealtCollaboratedwithguestwithandhousekeepingassociatecomplaints.andengineering departmentstoachievemaximumresults. 2007–2009 xDutyCollaboratedManager/Frontwithhousekeepingoffice andengineeringdepartmentstoachievemaximumresults. 2007 –2009 Dutyx PartManager/Frontofthepreopeningofficeand postopeningteam.Preparedstandardoperatingprocedureforthe x Partfrontofofficethepreopeningdepartment.and postopeningteam.Preparedstandardoperatingprocedureforthe xfrontInterviewed,officedepartment.hired,andtrainedallthefrontofficeteammembers. xxInterviewed,Methotelupsellhired,andandloyaltytrainedmembershipallthefrontgoals.office teammembers. xxMetHandledhotelMICEupsellgroupsandloyaltyandachievedmembershiphighergoals.satisfaction scores. x HandledMICEgroupsandachievedhighersatisfactionscores. 2004Ͳ2007 MARRIOTTHOTLELS&RESORTS,India
20042006Ͳ2007Ͳ2007 MARRIOTTDutyManager/FrontHOTLELS&officeRESORTS,ExecutiveIndia(GoaMarriottResort) 2006Ͳ2007 Dutyx WorkedManager/FrontasmanagerofficeondutyExecutiveaswell(GoaasnightMarriottmanager.Resort) xxWorkedActedasasgeneralmanagermanagerondutyinashiswellabsenceasnight manager. xxActedEnsuredasgeneralthatguests,manageremployees’inhisabsencesatisfaction andsafetyaregivenutmostimportance. 2005Ͳ2006 xManagementEnsuredthatTraineeguests,(JWemployees’MarriottsatisfactionMumbai,CourtyardandsafetybyareMarriott,givenutmostChennai)importance. 2005Ͳ2006 Managementx ParticipatedTraineeinthe(JWpreopeningMarriottofMumbai,CourtyardCourtyardbyMarriott,byMarriott,Chennai.Chennai) xxParticipatedTrainedinallinareasthepreopeningoffrontofficeofCourtyarddepartmentbyatMarriott,JWMarriott,Chennai.Mumbai. 2004Ͳ2005 xFrontTraineddeskinagentallareas(GoaofMarriottfrontofficeResort)departmentatJWMarriott,Mumbai. 2004Ͳ2005 Frontx Performeddeskagentduties(GoaasMarriottroomscontroller,Resort) frontdeskagentand“atyourservice”agent. xxPerformedAchievedhighestdutiesasroomroomsupsellcontroller,revenuefrontasandeskassociate.agentand“atyourservice”agent. x Achieved highestroomupsellrevenueasanassociate. EDUCATION E2015–DUCA2016TION ESSECBusinessSchool,Paris,France 2015–2016 ESSECMBABusinessinHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) 2001–2004 MBAINSTITUTEinHospitalityOFHOTELManagementMANAGEMENT,(AACSBHYDERABAD,ͲEQUISaccredited)India 2001–2004 INSTITUTEBachelorDegreeOFHOTELinHospitalityMANAGEMENT,&HotelHYDERABAD,AdministrationIndia BachelorDegreeinHospitality&HotelAdministration LA NGUAGES AND TECHNOLOGY LLanguagesANGUAGES ATelugu:ND TEmotherCHNOtongue,LOGY EnglishandHindi:fluent LanguagesTechnology Telugu:MSofficemotherproficiency.tongue, EnglishandHindi:fluent TechnologyOTHER RELEMSVAofficeNT INproficiency.FORMATION OCertification:THER RELELeanVANSixT ISigmaNFORGreenMATBelt,ION StarwoodHotels&Resorts. Certification: LeanSixSigmaGreenBelt,StarwoodHotels&Resorts.
21 Michaël REZNIK [email protected]ël REZNIK [email protected] Dateofbirth:+3328(0)6August300119897102 Dateofbirth:28AugustFrench1989 French CAREER OBJECTIVE CAREER OBJECTIVE Area online distribution manager for an hotel chain or travel agency (OTA) Area online distribution manager for an hotel chain or travel agency (OTA) W ORK EXPERIENCE WORK EXPERIENCE 2014 GoogleBusinessView,Paris,France (1year)2014 SalesGooglerepresentativeBusinessView, Paris,France (1year) x SalesDefined,representativeexecutedand reportedthecommercialstrategyofthearea x Targetedx Defined,newexecutedbusinessesandreportedopportunitiesthecommercialandpromotedstrategyproductoftheimagearea x Analyzedx Targetedcompanies’newbusinessesfeedbackopportunitiesandinitiatedandcorrectivepromotedactionsproductasimageappropriate x Developedx Analyzednewcompanies’customersfeedbackdatabaseand/initiatednegotiatedcorrectivesalescontractsactionsas appropriate x Developednewcustomersdatabase/negotiatedsalescontracts 2013 RestaurantRECH(oneMichelinstar:March2014),AlainDUCASSEGroup,Paris,France (1year)2013 AssistantRestaurantmanagerRECH(oneMichelinstar:March2014),AlainDUCASSEGroup,Paris,France (1year) x AssistantInchargemanagerofdaytodayoperationsandturnoverdevelopment/bookings/customer’ssatisfaction x Followedx Inchargesalesofdayperformancetodayoperations/financialandforecastturnover/staffdevelopmentplanning/bookings/customer’ssatisfaction x Supervisedx Followedandsalesensuredperformancehighservice/financialstandardsforecast /staffplanning x Updatedx Supervisedrestaurant’sandensuredwebsitehighandservicesocialstandardsmedia x Updatedrestaurant’swebsiteandsocialmedia 2012 KensingtonPlaceRestaurant,D&D London Group,London,UK (82012months) ShiftKensingtonsupervisorPlaceRestaurant,D&D London Group,London,UK (8 months) x ShiftBriefedsupervisorteamwithdailyobjectives/trainedandfollowedstaffforfoodsafetyprocedures x xOrganizedBriefedteamandcoordinatedwithdailyobjectivesbanqueting/trainedshiftsanduptofollowed50peoplestaff forfoodsafetyprocedures x xConductedOrganizedinventoryandcoordinated/beveragesbanquetingstockcontrolshiftsupandtopurchases50people x Conductedinventory/beveragesstockcontrolandpurchases
2011 HôtelALPINA,BestMontBlancGroup,Chamonix,France (12011year) BreakfastHôtelALPINA,managerBestMontBlanc Group,Chamonix,France (1year) x BreakfastManagedmanagerateamof ten people x xResponsibleManagedaforteamrestaurantoftenpeopleopening, breakfastsetting,serviceandroomservice x xTrainedResponsiblenewlyforrecruitedrestaurantstaffopening,breakfastsetting,serviceandroomservice x Trainednewlyrecruitedstaff 2009 VIP–InternationalLicensingEnterprise,Paris,France (62009months) ProductionVIP–InternationalassistantLicensingEnterprise,Paris,France (6months) x ProductionHandledpublicassistantrelations /dealtwithcopyrightsandrelatedrights x Createdx Handledamarketpublicrelationsstudyfor/adnewealtwithTVchannelcopyrightsprojectandrelatedrights x Definedx CreatedmediaamarketplanningstudyandfortargetedanewTVaudiencechannelproject x Elaboratedx Definedmediaamobileplanningphoneandapplicationtargetedstrategyaudiencestudy foraweeklyFrenchmagazine x ElaboratedamobilephoneapplicationstrategystudyforaweeklyFrenchmagazine EDUCATION EDUCATION 2015 –2016 ESSECBusinessSchool,Paris,France 2015–2016 MBAESSECinhospitalityBusinessSchool,managementParis,France(AACSBͲEQUISaccredited) 2011–2014 FERRANDI,MBAinhospitalityParis,Francemanagement (AACSBͲEQUISaccredited) 2011–2014 BachelorFERRANDI,degreeParis,inrestaurantFrance management 2008–2010 INSEEC,BachelorParis,degreeFranceinrestaurant management 2008–2010 CommunicationINSEEC,Paris,Francestudies Communicationstudies LA NGUAGES AND TECHNOLOGY LanguagesLANGUAGESFrench AND T:nativeECHNͲOEnglishLOGY:fluentͲ Spanish :intermediate ITLanguagesSkills MicrosoftFrench:OfficenativeͲEnglish:fluentͲ Spanish :intermediate ITSkills MicrosoftOffice
OT HER RELEVANT INFORMATION OTHER RELEVANT INFORMATION Road trips,entrepreneurship,sports(hiking,football,tennis),cinema (writingandproducingofashortmovie) Road trips,entrepreneurship,sports(hiking,football,tennis),cinema (writingandproducingofashortmovie)
23 Fabrice ROLLAND [email protected] ROLLAND [email protected] Dateof+birth:33(0)614April868719894219 Dateofbirth:14AprilFrench1989 French
W ORK EXPERIENCE WORK EXPERIENCE 2014 –2015 PricewaterhouseCoopers, Brussels, Belgium 1year2014 –2015 AssociatePricewaterhouseCoopers,inAssuranceDepartment Brussels, Belgium 1year ExternalAssociateauditinAssuranceworkinclientDepartmentassignments especiallyHospitality,Pharmaceutical,andRealEstate sectors:External auditworkinclientassignmentsespeciallyHospitality,Pharmaceutical,andRealEstate x Drovesectors:interviews withtheaccountingdepartmenttoobtaininformationtovalidatefinancial statements.x Droveinterviews withtheaccountingdepartmenttoobtaininformationtovalidatefinancial x Analysedstatements.andsynthetizedfinancialinformationtomeasurethefairnessoffinancialstatements. x Managedx AnalysedonandatimelysynthetizedbasisthefinancialfollowinformationͲupoftheoutstandingtomeasurepointsthefairnessofaportfoliooffinancialof7statements.clients. x Managed onatimelybasisthefollowͲupoftheoutstandingpointsofaportfolioof7clients. 5months InternshipinAssuranceDepartment 5months x TrainedInternshipinauditor’sinAssurancefunctionsDepartmentandauditmethodology. x Participatedx Trainedinauditor’stoclientmissionsfunctionsinandHospitality/Realauditmethodology.Estate.
x ParticipatedtoclientmissionsinHospitality/RealEstate. 2012 Caroil, Paris, France 2012 OilCaroil, exploration Paris, CompanyFrance 3months ManagementOil explorationAccounting Company Assistant(internship) 3months ManagementAccountingAssistant(internship) Controlandweeklyconsolidationofmanagementaccounts,presentationoffinancialresultstothe Controlandweeklyconsolidationofmanagementaccounts,presentationoffinancialresultstothe CFO: x CollectedCFO: theneededinformationfromthe12branchesofthecompanyandexplainedatthelocal levelx Collectedthepurposetheneededoftheinformationprojectedsystem.fromthe 12branchesofthecompanyandexplainedatthelocal x Participatedlevelthepurposetotheimplementationoftheprojectedofsystem.changes ofanoutsidesoftwaretotherequirementofthe needsx Participatedofthecompany.totheimplementation ofchangesofanoutsidesoftwaretotherequirementofthe x Organizedneedsofthetheinformationcompany. flowsonaweeklybasisfromthelocalleveltotheHeadquarter. x OrganizedtheinformationflowsonaweeklybasisfromthelocalleveltotheHeadquarter. 2011 EDF, Paris, France 2months2011 CommerciaEDF, Paris,lAssistant France inEDFshop (internship) 2months x CAdvisedommerciaclientslAssistantoncontractinEDFselection.shop (internship) x x AssistedAdvisedcontractclientsonapplication.contractselection. x Assistedcontractapplication. EDUCATION EDUCATION 2015–2016 ESSEC Business School, Paris, France 2015–2016 MBAESSEC in Hospitality Business School, Management Paris, (AACSB-EQUIS France accredited) MBA in Hospitality Management (AACSB-EQUIS accredited) 2009 –2014 ESSCA Business School, Angers, France 2009–2014 MasterESSCA degree Business with School, a Major Angers, in Audit France & Control Master degree with a Major in Audit & Control 2012 ESAI, Shanghai, China 2012 UniversityESAI, Shanghai, semester China (Erasmus) University semester (Erasmus) LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES AFrench:ND TEnative,CHNOEnglish:LOGY excellent;Spanish:intermediate,Chinese:beginner TechnologyLanguages ProfessionalFrench:native,useofEnglish:Microsoftexcellent;OfficeSpanish:intermediate,Chinese:beginner Technology ProfessionaluseofMicrosoftOffice OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE st 2010:Organizedin2010theESSCAWelcomeWeekforthe1 yearst students. Supervised2010:Organizeda50studentin2010teamthewithESSCAabudgetWelcomeof30.000Weekforeuros.the1 yearstudents. 2012:Supervisedresponsiblea50studentforthe2014teamgraduationwithabudgetGalaoforganization.30.000euros.(managed ateamof15people) 2012:responsibleforthe2014graduationGalaorganization.(managedateamof15people) Extensive travelsthroughEurope,NorthandCentralAmericaandAsia. ExtensivetravelsthroughEurope,NorthandCentralAmericaandAsia.
25 Maxime ROZIER [email protected] Maxime ROZIER [email protected] Dateofbirth:31December1988 +33(0)768102109 French–Australian Dateofbirth:31December1988 French–Australian WORK EXPERIENCE NovWORKͲ14– JulEXPERIENCEͲ15 CICEROMANAGEMENTPTYLTDt/as‘ALEXHOTEL’&‘SHADOWWINEBAR’,Perth,Australia 74roomsindependenthotelandrestaurant(openedinMay2015) NovͲ14–JulͲ15 CICEROMANAGEMENTPTYLTDt/as‘ALEXHOTEL’&‘SHADOWWINEBAR’,Perth,Australia Restaurant74roomsindependentandhotelF&BhotelProjectandManagerrestaurant(openedinMay2015) x RestaurantInvolvedinandconcepthoteldevelopmentF&BProjectManagerof2separateidentitiesforhotelandrestaurant x xCoInvolvedͲdevelopedinconceptF&Bmenus,developmentmanualsofand2separatepoliciesforidentitieshotelandforhotelrestaurantandrestaurant x xDesignedCoͲdevelopedtherestaurantF&Bmenus,andmanualshotelespressoandpoliciesbarlayoutsforhotel andrestaurant x xCoordinatedDesignedthetherestaurantpurchaseandandhoteldeliveryespressoofF&B’sbarsmalllayouts&heavygoods,withinasetbudget x xRecruitedCoordinatedkeymanagementthepurchaseandF&Bdeliverystaff ofF&B’ssmall&heavygoods,withinasetbudget x xProvidedRecruitedleadershipkeymanagementandsupportF&BtostaffF&B teamthroughouttheopeningperiod x xImplementedProvidedleadershipandorganizedandsupportpointtoofF&Bsalesteamandinventorythroughoutsystemstheopening period x Implementedandorganizedpointofsalesandinventorysystems NovͲ12–NovͲ14 TABLE THEORYPTYLTDt/as“GORDONSTGARAGE”,Perth,Australia Café/Restaurant&onͲsitecoffeeroastingfacility(openedinFebruary2013) NovͲ12–NovͲ14 TABLETHEORYPTYLTDt/as“GORDONSTGARAGE”,Perth,Australia GeneralManager Café/Restaurant&onͲsitecoffeeroastingfacility(openedinFebruary2013) x GeneralActedasManagerahighlyvisiblefaceofthebusiness x xManagedActedasdayahighlyͲtoͲdayvisibleoperationsfaceoftheofthebusinessvenue x xRecruited,Managedtrained,dayͲtoͲdaymanagedoperationsandguidedofthevenueateam of40+people x xResolvedRecruited,alltrained,backandmanagedfronthouseandissuesguided ateamof40+people x xDealtResolvedwithallHeadbackͲchefandandfrontDirectorshouseissuesofthebusinessondailybasis x xDraftedDealtwithandHeadsubmittedͲchefandsuccessfulDirectorsliquorofthelicensingbusinessapplicationondailybasis x Draftedandsubmittedsuccessfulliquorlicensingapplication JulͲ10–NovͲ12 LAWSON NOMINEESPTYLTDt/as“BALTHAZARRESTAURANT”, TABLETHEORYPTYLTDt/as “IL LIDO”,and“DUENDETAPASBAR”,Perth,Australia JulͲ10–NovͲ12 LAWSONNOMINEESPTYLTDt/as“BALTHAZARRESTAURANT”, TABLETHEORYPTYLTDt/as “IL Mediumsizedhospitalitygroup LIDO”,and“DUENDETAPASBAR”,Perth,Australia AdministratorandAssistantAccountant Mediumsizedhospitalitygroup x AdministratorAccountpayable;andAssistantdataentry,Accountantaccountreconciliation,payments&payrollduties x xComputedAccountpayable;andanalyzeddataentry,performanceaccountmetricsreconciliation,onweeklypaymentsbasis &payrollduties x xEnforcedComputedliquorandlicensinganalyzeddutiesperformanceandobligationsmetricsonweeklybasis x xSelectedEnforcedandliquorimplementedlicensingdutiesanewandpointobligationsofsalessystem, includinganewsystemofstockcontrol across3venues x Selectedandimplementedanewpointofsalessystem,includinganewsystemofstockcontrol x Modernizedacross3venuesthepayroll system,withtheimplementationofentirelycomputerizedsystem x xWorkedModernized2Ͳ3nights/weekthepayrollsystem,asaFOHwithsupervisortheimplementationatDuendeTapasofentirelybar,includingcomputerizedclosingsystem responsibilities&cashͲupprocedures. x Worked2Ͳ3nights/weekasaFOHsupervisoratDuendeTapasbar,includingclosing responsibilities&cashͲupprocedures. EDUCATION 2015EDUCATION–2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2015–2016 ESSECBusinessSchool,Paris,France 2008Ͳ2010 CURTINUniversityofTechnology,Perth,Australia MBAinHospitalityManagement(AACSBͲEQUISaccredited) BachelorofCommerce:DoubleMajorinAccounting&Finance 2008Ͳ2010 CURTINUniversityofTechnology,Perth,Australia 2007 PerthInstituteofBusiness&Technology,Perth,Australia BachelorofCommerce:DoubleMajorinAccounting&Finance DiplomaofCommerce 2007 PerthInstituteofBusiness&Technology,Perth,Australia 2006 LycéePolyvalentBellepierre,ReunionIsland,France DiplomaofCommerce Highschooldiploma;Sciencespecialization 2006 LycéePolyvalentBellepierre,ReunionIsland,France Highschooldiploma;Sciencespecialization LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDFrench TECHNOLOGY:nativespeaker,English :fluent ComputerSkills Microsoft&AppleOS,MicrosoftOfficeSuite&Outlook,IMPOS,AdobeIndesign,MYOB,MICROS Languages French:nativespeaker,English :fluent ComputerSkills Microsoft&AppleOS,MicrosoftOfficeSuite&Outlook,IMPOS,AdobeIndesign,MYOB,MICROS OTHER RELEVANT EXPERIENCE PartOTHERͲtimework RELEVANTwhilestudying EXPERIENCEabroad,asaLiquorstoresalesassistant(2007)andCocktailbartender(2008Ͳ10) PartͲtimeworkwhilestudyingabroad,asaLiquorstoresalesassistant(2007)andCocktailbartender(2008Ͳ10) 27 Stéphanie RUSPINI [email protected]éphanie RUSPINI [email protected] Dateofbirth:+3318(0)6February122119762249 Dateofbirth:18FebruaryFrench1976 French WORK EXPERIENCE WORK EXPERIENCE 2001 Ͳ2014 STANHOMEINTERNATIONALͲ YVESROCHERGroup,Paris,France 2001Ͳ2014 STANHOMEINTERNATIONALͲ YVESROCHERGroup,Paris,France 2013 Ͳ2014 Marketing ManagerͲStanhomeHouseholdproducts 2013Ͳ2014 xMarketingHeadofManagerProductDevelopmentͲStanhomeHouseholddepartmentproductsforinternational markets,EuropeandLatin x America,HeadofTOProduct=200DevelopmentM€ departmentforinternationalmarkets,EuropeandLatin x ConceivedAmerica,TOand=coordinated200M€ internationalMarketingstrategiesfortheHomeCarecategory xx ManagedConceivedandandledcoordinatedmulticulturalinternationalteamsforMarketingcrossͲdepartmentstrategiesprojects:fortheHomeinnovationCarecategoryandproduct x valueManagedanalysisand(objective:ledmulticulturalͲ10%vscurrentteamsforcost)cross Ͳdepartmentprojects:innovationandproduct x MonitoredvalueanalysisMarketing(objective:departmentͲ10%vsbudgetcurrentandcost)oversaw Brandlegalissues x MonitoredMarketingdepartmentbudgetandoversawBrandlegalissues 2011Ͳ2013 BrandManagerͲStanhomeHouseholdProducts 2011Ͳ2013 xBranReneweddManagertheͲStanhomeStanhomeBrandHouseholdidentity.ProductsPositionedthebrandinthepremiumsegment.Created x newRenewed graphicaltheStanhomeprinciplesandBrand newidentity. bottlePositioned design withthe agencybrandinpartners.thepremium Conductedsegment. qualitativeCreated andnewquantitative graphicalprinciplesmarketresearch and newinMexicobottledesignandEurope. withagency partners. Conducted qualitative x SetandupquantitativeandachievedmarkettheHomeresearchCareinpolicyMexicoinandtheinternationalEurope. markets.Builttheyearlyproduct x launchSetupplan.andachievedValidatedthemarketingHomeCareconcepts.policyOptimizedintheinternationalthecurrentmarkets.portfolio.Built theyearlyproduct x Recruited,launchplan.trainedValidatedanddevelopedmarketingaconcepts.teamof4Optimizedproductmanagersthecurrent portfolio. x Recruited,trainedanddevelopedateamof4productmanagers 2001Ͳ2010 ProductManager/SeniorProductManagerͲ StanhomeHouseholdProducts 2001Ͳ2010 xProductCreatedManagernewhousehold/SeniorProduct productManager conceptsͲ Stanhome for laundry,Householdkitchen,Products floorscategories (TO=90M€) x withCreatedEuropeannewhouseholdsubcontractors. productAnalyzed conceptsmarket for laundry,trendsandkitchen,product floorsperformance.categories(TO=90DevelopedM€) formulaswithEuropean and packagingsubcontractors. designAnalyzedwith creativemarket agencies.trendsPositionedandproduct sellingperformance. prices. ElaboratedDeveloped productformulascommunication and packagingfiles designforsales. with creative agencies. Positioned selling prices. Elaborated x Designedproductcommunicationa new rangefilesof Homeforsales. cleaning accessories (TO=20 M€). Initiated longͲterm x partnershipsDesigned awith newEuropean range ofand HomeAsiansubcontractors.cleaning accessories (TO=20 M€). Initiated longͲterm x LaunchedpartnershipsanecowithͲfriendlyEuropeanproductandAsianrangesubcontractors.withEcolabelagreement.Establishedthesustainable x developmentLaunchedanpolicyecoͲfriendlyfortheproductHomeCarerangecategory.withEcolabel agreement.Establishedthesustainable developmentpolicyfortheHomeCarecategory. 2000Ͳ2001 PROCTER&GAMBLE,Paris,France 2000Ͳ2001 SalesPROCTERRepresentative&GAMBLE, Paris,France xSalesManagedRepresentative a portfolio of hypermarkets and supermarkets. Implemented locally the company x salesManagedstrategy aportfolioforallproduct of hypermarketsranges(food, andhousehold, supermarkets.cosmetic Implementedandpaperproducts) locally the company x Negotiatedsalesstrategypromotionalforallproductoperationsranges (food,household,cosmeticandpaperproducts) x Negotiatedpromotionaloperations EDUCATION 2015EDUͲ2016CAT ION ESSECBusinessSchool,Paris,France 2015Ͳ2016 MBAESSECinHospitalityBusinessSchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited)
1996Ͳ1999 EMͲLYONBusinessSchool 1996Ͳ1999 MScEMͲinLYONManagement,BusinessSchoolSpecialization Marketing GeneralMScinSecretaryManagement,oftheSpecialization“JuniorEnterprise”Marketing GeneralSecretaryofthe“JuniorEnterprise” LA NGUAGES AND TECHNOLOGY LANGUAGES AND TECHNOLOGY Languages French:native,English:fluent,Spanish:intermediate,German: basic Languages French:native,English:fluent,Spanish:intermediate,German: basic ComputerSkills Word, Excel,Powerpoint,Outlook,Acrobat Computer Skills Word,Excel,Powerpoint,Outlook,Acrobat
29
Tatiana SBRAVATI [email protected] Tatiana SBRAVATI [email protected] Dateof+33birth:(0)6398June3019869676 Dateofbirth:3JuneRussian1986 Russian WORK EXPERIENCE WORK EXPERIENCE 2013 –2015 STEADproject,Paris,France 2013–2015 LuxurySTEADapartmentsproject,Paris,(Paris),FrancePrivate houses(Paris) Founder,Luxuryapartmentsentrepreneur(Paris),andprojectPrivateleaderhouses(Paris) xFounder,Responsibleentrepreneurfordevelopingandprojectcustomerleaderandsupplierrelationships xxOversawResponsiblenetworkingfordevelopingandbusinesscustomerdevelopmentandsupplieractivitiesrelationships xxConductedOversawnetworkingextensivemarketandbusinessresearchdevelopmentandreviewedactivitieslegaldocuments xxInvolvedConductedintheextensivecompany’smarketadministrative,researchandaccountingreviewedlegalandinvoicingdocumentsprocesses x Involvedinthecompany’sadministrative,accountingandinvoicingprocesses 2012–2013 ATELIERFR,RoseAnnedePampelonne,Paris,France 2012–2013 LuxuryATELIERapartmentFR,Rose(Paris),AnnedeLuxuryPampelonne,hotel(Manila),Paris,FranceExhibitionADArtcurial(Paris) LeadingLuxuryapartmentarchitectͲproject(Paris),managerLuxuryhoteland(Manila),personalExhibitionassistant ADArtcurial(Paris) xLeadingSupervisedarchitectamultiͲprojectͲdisciplinarymanagerteamanthroughoutd personalassistantallphasesoftheprojects xxResponsibleSupervisedaformultiestimatingͲdisciplinarycoststeamanddevelopingthroughoutbudgetsallphases oftheprojects xxHandledResponsiblefurnitureforestimatingandmaterialcostsordersanddevelopingwithbothlocalbudgetsandglobalsuppliers xxCoordinatedHandledfurnitureschedules,andmaterialworkloadsordersandmeetingswithbothlocalandglobalsuppliers x Coordinatedschedules,workloadsandmeetings 2011 ANTONIOVIRGAARCHITECT,Paris,France 2011 BoutiquesANTONIO‘ComptoirVIRGAARCHITECT,descotonniers’Paris,France(Paris,Madrid,Strasbourg),Printemps(CagnesͲsurͲMer), CitadiumBoutiques(Toulon),‘ComptoirBoutiquedescotonniers’MCSͲMarlboro(Paris,Madrid,(Paris),‘Pablo’Strasbourg),ͲGerardPrintempsDarelͲ(Paris)(Cagnes ͲsurͲMer), ArchitectCitadium(Toulon),BoutiqueMCSͲMarlboro(Paris),‘Pablo’ͲGerardDarelͲ(Paris) xArchitectParticipated inkeymeetingswithbranddevelopmentmanagers xxGatheredParticipatedandinreviewedkeymeetingsconstructionwithbranddocumentationdevelopmentprovidedmanagersbycustomersandengineers xxCreatedGatheredandandpresentedreviewedprojectconstructionpresentationsdocumentationforclientsprovided bycustomersandengineers x Createdandpresentedprojectpresentationsforclients 2011 ARQUITECTONICA,Paris,France 2011 TourARQUITECTONICA,‘Air2’laDéfenseParis,(Paris),FranceRestaurantincollaborationwithOraͲito(Paris),architecturaltender ‘SociétéTour‘Air2’Générale’laDéfense(Paris(Paris),) RestaurantincollaborationwithOraͲito(Paris),architecturaltender Lead‘Sociétéarchitect’sGénérale’assistant(Paris)in allphasesofprojects xLeadProducedarchitect’sandfollowedassistantdrawingsinallphasesdocumentation,ofprojects 3Dinteriormodeling,plansexecution,research xxPreparedProducedfinalandpresentationfolloweddrawingsforclientsdocumentation, 3Dinteriormodeling,plansexecution,research x Preparedfinalpresentationforclients 2006–2010 ARCHITECTUREAGENCY‘MART’,Moscow,Russia 2006–2010 Banks,ARCHITECTURErestaurants,AGENCYclinics,‘MART’,apartments,Moscow,privateRussiahouse,commercial Intern,Banks,juniorrestaurants,architect,clinics,juniorapartments,projectleaderprivatehouse,commercial xIntern,Developedjuniorandarchitect,tookresponsibilityjuniorprojectforleaderayoungarchitectsteam xxAssistedDevelopedleadandarchitecttookresponsibilityinallphasesforofprojectsayoungarchitectsteam xxProduced,Assistedleadfollowedarchitectandinsupervisedallphasesdrawingsofprojectsdocumentation, 3Dinteriormodeling,developed xlandscapeProduced,plans,followedmaterialandsupervisedresearch drawingsdocumentation,3Dinteriormodeling,developed x Assistedlandscapeinpreparationplans,materialofconceptualresearch designtodeliveryandfinalpresentation x Assistedinpreparationofconceptualdesigntodeliveryandfinalpresentation EDUCATION 2015EDUCATION–2016 ESSECBusinessSchool,Paris,France 2015–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) 2008–2010 RoyalMBAinInstituteHospitalityofTechnologyManagement(KTH),(AACSBStockholm,ͲEQUISaccredited)Sweden 2008–2010 MasterRoyalInstitutedegreeinofArchitectureTechnology(KTH),Stockholm,Sweden 2004–2008 MoscowMasterdegreeArchitecturalinArchitectureInstitute(MARKHI),Moscow,Russia 2004–2008 BachelorMoscowdegreeArchitecturalinArchitectureInstitute(MARKHI),Moscow,Russia LANGUAGES ANDBachelor TECHNOLOGYdegreeinArchitecture LanguagesLANGUAGES ANDRussian: TECHNOLOGYnative,English andFrench: fluent ComputerLanguagesskills MSORussian:(macros),native,AutoCAD/ArchiCAD,EnglishandFrench:Adobe fluentsoftwares Computer skills MSO(macros),AutoCAD/ArchiCAD,Adobesoftwares
31 Eric SCHUMANN [email protected] SCHUMANN [email protected] Dateof+birth33(0)6:3151May4519730200 DateofGermanbirth:Ͳ31PortugueseMay1973 GermanͲPortuguese CAREER OBJECTIVE ToCAREERpursuea OBJECTIVEcareerindevelopment foraninternationalhotel chainor reͲlaunchacareerasaGMandfutureAsset
Manager Topursueacareerindevelopmentforaninternationalhotel chainor reͲlaunchacareerasaGMandfutureAsset WORKManager EXPERIENCE 2012WORK–2015 EXPERIENCE ROBINSON ClubPlayaGranada,Motril/Granada,Spain 2012–2015 (VacationROBINSONresort,Club299Playarooms,Granada,5F&BMotril/Granada,outlets) Spain General(VacationManagerresort,299rooms,5F&Boutlets) xGeneralPositionedManagerthehotelunitonthetravelmarketasasportivevacationresort xx ImplementedPositionedtheprocesseshotelunitandonproceduresthetravelmarkettooptimizeasasportivecoststructurevacation(strongresortfocus onlabourandfood x cost)Implemented processesandprocedurestooptimizecoststructure(strongfocusonlabourandfood x Achievedcost) thebestresultinguestssatisfaction(95%onholidaycheck)everin2015 xx ExceededAchievedhigherthebestglobalresultfinancialinguestsresultssatisfactionthanbudgeted(95%oninholiday2013andcheck)2015ever(GOPin2015>30%) xx HarmonizedExceededhighertherelationshipglobalfinancialtotheresultsowningthancompanybudgeted in2013and2015(GOP>30%) xx ModernizedHarmonizedthetheresortrelationshipthroughtocontinuoustheowninginvestmentscompany xx SetModernizedupsocialmediatheresortcommunicationthroughcontinuousfortheunitinvestments xx MarketedtheresortinSalesandMICEonlocalmarket Setupsocialmediacommunicationfortheunit 2007–2011 ROBINSONx MarketedClubthe QuintaresortdainRia,SalesVilaandRealMICEdeonSt.localAntónio,marketPortugal 2007–2011 (VacationROBINSONresort,Club285 Quintarooms,daRia,6F&BVilaoutlets,RealdeOpeningSt.António,ofthePortugalresortinJuly2008) Executive(VacationAssistantresort,285Managerrooms,(with6F&Bpoweroutlets,ofattorney)OpeningoftheresortinJuly2008) xExecutivePlannedAssistant and developedManager the(with openingpowerofofattorney)F&B, Sales, MICE, Housekeeping, Spa, Sports activities x togetherPlannedwithandthedevelopedheadofdepartmentsthe opening of F&B, Sales, MICE, Housekeeping, Spa, Sports activities x ContacttogetherpersonwiththeforheadlocalmattersofdepartmentsandPortuguese authorities xx EngineeredContactperson environmentalforlocalmatters sustainabilityandPortuguese programauthorities and won the sustainability award of the x PortugueseTourismBoardandthePortugueseenergysupplierEDPin2010 Engineered environmental sustainability program and won the sustainability award of the 2006–2007 RIUPalacePortugueseAlgarve,TourismAlbufeira,BoardPortugalandthePortuguese (4*superior,energy300rooms,supplier4F&BEDPinoutlets)2010 HotelManager 2006–2007 RIUPalaceAlgarve,Albufeira,Portugal (4*superior,300rooms,4F&Boutlets) HotelManager 2003 –2006 Aldiana Algarve,Albufeira,Portugal (4*Vacationresort,252rooms,5F&Boutlets) 2003–2006 GeneralAldianaManager:Algarve,Albufeira, Portugal (4*Vacationresort,252rooms,5F&Boutlets) Assignmenttomanagethehotelfor2andhalfyearsbeforereturningittotheowner General Manager: 2000 –2003 AldianaAssignmentAlgarve,tomanagePortugalthe/Djerba,hotelforTunisia2andhalf/Side,yearsTurkeybeforereturningittotheowner SuccessivelyF&BManagerandstartingMay2001AssistantGeneralManager 2000–2003 Aldiana Algarve,Portugal/Djerba,Tunisia/Side,Turkey 1998–2000 DorintSuccessivelyParkhotelF&BQuellenhofManagerandAachen,startingGermanyMay2001(5*,Assistant189rooms,General3F&BManageroutlets,20banquetingrooms, 1998–2000 conventionsDorintParkhoteluptoQuellenhof4500people,Aachen,OpeningGermanyofthehotel(5*,1891999)rooms, 3F&Boutlets,20banquetingrooms, F&BconventionsManagerupto4500people,Openingofthehotel1999) x organized,plannedandrealizedthecompleteF&Boperationsforhotelandconventionhall F&B Manager 1996 –1998 Managementx organized,Trainee,plannedPurchasingandrealizedMgr,theCostcompleteControllerF&Boperations successivelyfor inhotelGermanyandconventionandBelgiumhall for MoevenpickHotels&ResortsandDorintHotels&Resorts 1996–1998 ManagementA Trainee,PurchasingMgr,CostController successively inGermanyandBelgium for EDUCATION MoevenpickHotels&ResortsandDorintHotels&Resorts A 2015EDUCATION–2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2015–2016 ESSECBusinessSchool,Paris,France 1993–1996 MBAEcoleinHôtelièreHospitalitydeManagementLausanne,Switzerland(AACSBͲEQUISaccredited) UndergraduateDiplomainHospitalityandRestaurantManagement (Acourse) 1993 –1996 EcoleHôtelièredeLausanne,Switzerland UndergraduateDiplomainHospitalityandRestaurantManagement (Acourse) LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES German, AND TECHNOLOGYPortuguesenative /French,English,Spanish– fluent TechnologyLanguages ProficientGerman,PortugueseuseofMicrosoftnativeOffice/French, English,Spanish– fluent OTHERTechnology RELEVANT Proficient EXPERIENCEuseofMicrosoftOffice 2OTHERhotelopenings, RELEVANT1hotel EXPERIENCEclosing,5star,4starandresortexperience
Strong2hotelfocusopenings,onFinance,1hotelAssetclosing,Management,5star,4starGuestandresortrelationexperienceandF&BManagement StrongfocusonFinance,AssetManagement,GuestrelationandF&BManagement 33 Hortense VALAT [email protected] VALAT [email protected] Dateofbirth:+3321(06)December478110181989 Dateofbirth:21December1989French French
WORK EXPERIENCE WORK EXPERIENCE 2013Ͳ2015 L’Oréal,Paris,France 20132yearsͲ2015 L’Oréal,AccountantParis,ͲFranceAccounting andSupplierServices 2years Accountantx PerformedͲAccountingjournalentriesandSupplierandonServicesͲgoingaccount analysis x Performedx MonitoredjournaldailyentriesnetcashandpositionsonͲgoingandaccountcashͲpoolinganalysisactivities x Monitoredx OversawdailybanknetreconciliationcashpositionsandandcashcashprojectionͲpoolingestimatesactivities x Oversawx PreparedbankandreconciliationissuedmonthandͲend,cashquarterlyprojectionandestimatesannualreports x Preparedx HandledandsupplierissuedlitigationsmonthͲend, quarterlyandannualreports x Handledx Supervisedsupplierthelitigationsaccounting analysisofthecompany’sassets(origination,modification,depreciation) x Supervisedx Providedthetrainingaccountingtodepartmentalanalysisofinternsthecompany’s assets(origination,modification,depreciation) x Providedtrainingtodepartmentalinterns 2012Ͳ2013 LeRoyalMonceauRafflesParis (5* luxury,149 rooms),Paris,France 20126monthsͲ2013 LePastryRoyalMonceauCommis RafflesParis (5* luxury,149 rooms),Paris,France 6months Pastryx AssistedCommispastry chefsinmanagingdailykitchenoperationsacrossalloutlets,includingthetea x Assistedloungepastryandthechefs1MichelininmanagingͲstarreddaily“IlkitchenCarpaccio”operations acrossalloutlets,includingthetea loungex Ensuredandthetheconsistency1MichelinͲstarredofall“Pierre“IlCarpaccio”Hermé”signaturedessertcreations x Ensuredx Handledthespecificconsistencyrequestsofallfor“PierrevariousHermé”banquetingsignatureanddessertinͲhousecreationsevents x HandledspecificrequestsforvariousbanquetingandinͲhouseevents 2011Ͳ2012 AngelinaParisͲ GroupeBertrand,Paris,France 20111yearͲ2012 AngelinaPastryCommisParisͲ Groupe Bertrand,Paris,France 1year Pastryx AssistedCommispastry chefsinmanagingdailykitchenoperationsfor7outlets x Assistedx Maintainedpastryhighchefsstandardsinmanagingoffooddailyandkitchensafetyoperationshygienethroughoutfor7outletsthe kitchen x Maintainedx Assuredproperhighstandardsinventoryofcontrolfoodandandsafetyprocedurehygieneimplementationthroughoutthe kitchen x Assuredx Responsibleproperforinventorytheorientationcontrolandandproceduretrainingofimplementationinterns x Responsiblefortheorientationandtrainingofinterns 2010Ͳ2011 RestaurantͲInstitutPaulBocuse,Shanghai,China 20101yearͲ2011 RestaurantPastryChefͲInstitut PaulBocuse,Shanghai,China 1year Pastryx SelectedChef torepresenttheInstitutPaulBocuseduringtheShanghaiWorldExposition x Selectedx Activelyto crepresentontributedthetoInstituttheopeningPaulBocuseandclosingduringofthethepopShanghaiͲuprestaurantWorldExposition x Activelyx Ensured contributedconsistenttoleveltheopeningofserviceandstandards,closingofqualitythepopandͲupguestrestaurantsatisfaction x Ensuredx TrainedconsistentandsupervisedlevelofChineseservicepastrystandards,studentsquality andguestsatisfaction x TrainedandsupervisedChinesepastrystudents
EDUCATION EDUCATION 2015–2016 ESSECBusinessSchool,Paris,France 2015–2016 ESSECMBABusinessinHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2013–2015 CFABessières,Paris,France 2013–2015 CFAAccountingBessières,andParis,AdministrationFrance Certificate AccountingandAdministrationCertificate 2008 –2011 InstitutPaulBocuse,Lyon,France 2008–2011 InstitutBachelor’sPaulBocuse,degreeinLyon,CulinaryFranceArtsandInternationalCateringManagement Bachelor’sdegreeinCulinaryArtsandInternationalCateringManagement
LANGUAGES AND TECHNOLOGY LANGUAGES AND TECHNOLOGY Languages: French:native;English:fluent Languages:Technology: French:Proficientnativeuse;English:ofMicrosoftfluentOffice (Word,Powerpoint,Excel,Outlook),SAP,Cegid,Sage Technology: ProficientuseofMicrosoftOffice(Word,Powerpoint,Excel,Outlook),SAP,Cegid,Sage OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE CommunityExperience:activelyparticipatedintheorganizationof sportingeventsinParis CommunityAcademicExperience:project:createdactivelyaninnovativeparticipatedpopinͲtheuprestaurantorganizationconceptof sportingandoperatedeventsinitPariswithateamofhospitalitystudents Academicforaweek.project: createdaninnovativepopͲuprestaurantconceptandoperateditwithateamofhospitalitystudents foraweek.
35 Tejasvir Singh WALIA [email protected] Singh WALIA [email protected] Dateofbirth+:335November(0)7833419886431 Dateofbirth:5NovemberIndian1988 Indian CAREER OBJECTIVE RevenueCAREERManagement, OBJECTIVEECommerce, FrontOfficeOperations
WORKRevenue EXPERIENCEManagement,ECommerce,FrontOfficeOperations 2014WORK–2015 EXPERIENCE TAJPALACE HOTEL(403Rooms,5*LuxuryDeluxe),INDIANHOTELSCOMPANYLTD,NewDelhi,India 2014–2015 DutyTAJPALACEManager,HOTEL(403FrontOfficeRooms, 5*LuxuryDeluxe),INDIANHOTELSCOMPANYLTD,NewDelhi,India xDutyOperatedManager,asingleFrontpointOfficecontact foralloperatingdepartmentswithinthehotelwhilealsomanaging xguestsOperatedexpectationsasinglepointandensuringcontactforhotelalloperatingpoliciesweredepartmentssafeguardedwithin thehotelwhilealsomanaging x LiaisedguestswithexpectationsHotelReservations,andensuringRevenuehotelpoliciesManagementweresafe&Salesguardeddepartments foreffectiveinventory xmanagement,LiaisedwithHotelupͲsellReservations,program&successfulRevenueManagementexecutionof&revenueSalesdepartmentsinitiativesatfortheeffectivefrontdeskinventory management,upͲsellprogram&successfulexecutionofrevenueinitiativesatthefrontdesk 2012–2014 INDIAN HOTELSCOMPANYLTD,India 2012–2014 ManagementINDIANHOTELSTraineeCOMPANY LTD,India xManagementTajMahalHotelTrainee(294Rooms, 5*LuxuryDeluxe)NewDelhi,IndiaͲtrainedincoredepartmentsfor xperiodTajMahaloftwelveHotelmonths(294Rooms,covering5*LuxuryFrontDeluxe)Office,FoodNewandDelhi,Beverage,IndiaͲtrainedHouseinKeepingcoredepartmentsandKitchenfor x TraineeperiodofBanquettwelveManagermonthscoveringattheTajFrontMahalOffice,PalaceFoodandandTowersBeverage,(560Rooms,HouseKeeping5*LuxuryandDeluxe),Kitchen xMumbai,TraineeBanquetIndia ManagerattheTajMahalPalaceandTowers(560Rooms,5*LuxuryDeluxe), x TraineeMumbai,LobbyIndiaManagerattheTajBengal(229Rooms,5*LuxuryDeluxe),Kolkata,Indiaand xwasTraineealsoLobbyresponsibleManagerfortrainingattheTajtheBengalstaffon(229TajRooms,Positive5*AssuranceLuxuryDeluxe)Model,Kolkata,Indiaand wasalsoresponsiblefortrainingthestaffonTajPositiveAssuranceModel 2011–2012 JWMARRIOTT (164Rooms,5*LuxuryDeluxe),Chandigarh,India 2011–2012 Intern,JWMARRIOTTFrontOffice (164 Rooms,5*LuxuryDeluxe),Chandigarh,India xIntern,OntheFrontJobexperienceOffice attheReception,Cashier,GuestRelationsandGroupsforaperiodof11 xmonthsOntheJobexperienceattheReception,Cashier,GuestRelationsandGroupsforaperiodof11 months EDUCATION 2015EDUCATION–2016 ESSECBusinessSchool,Paris,France 2015–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2008Ͳ2012 INSTITUTE OFHOTELMANAGEMENTͲ AURANGABAD,Maharashtra,India 2008Ͳ2012 BAINSTITUTE(Honours)OFinHOTELHotelManagementMANAGEMENT Ͳ AURANGABAD,Maharashtra,India BA(Honours)inHotelManagement LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES Hindi: AND native,TECHNOLOGYPunjabi:fluent,English: fluent TechnologyLanguages MicrosoftHindi:native,Office,Punjabi:Micros,fluent,Opera,English:Fidelio fluent Technology MicrosoftOffice,Micros,Opera,Fidelio OTHER RELEVANT EXPERIENCE CompletedOTHER RELEVANT a2 month Understudy EXPERIENCE at Taj Samudra, Colombo, Sri Lanka in 2010. Was personally awarded a letter of
appreciationCompletedaby2the monthCaptain UnderstudyoftheIndian at TajCricketSamudra,Team Colombo,forexcellent SriserviceLanka in 2010. Was personally awarded a letter of appreciationbytheCaptainoftheIndianCricketTeamforexcellentservice
37 TWO YEAR TRACK CLASS OF 2016
MBA IN HOSPITALITY MANAGEMENT (IMHI) Eddine AMMOUR Email:Eddine[email protected] AMMOUR Email:[email protected] Dateofbirth:27July1992 Mobile:+33(0)663635213 French Dateofbirth:27July1992 French EDUCATION 2014–2016 ESSECBusinessSchool,Paris,France EDUCATION MBAinInternationalHospitalityManagement(AACSBͲEQUISaccredited) 2014–2016 ESSECBusinessSchool,Paris,France 2010–2013 VATELMBAinInternationalInternationalBusinessHospitalitySchoolManagementinHotel&(AACSBTourismͲEQUISManagement,accredited)Brussels, Belgium Bachelor’sDegreeinInternationalHospitalityManagement–WithHonors 2010–2013 VATELInternationalBusinessSchoolinHotel&TourismManagement,Brussels,Belgium WORK EXPERIENCEBachelor’sDegreeinInternationalHospitalityManagement–WithHonors Dec.2014– ELIORGROUP,Paris,France Dec.WORK2016 EXPERIENCE 3rdgroup worldwideintermsofConcessionCatering&TravelRetail Dec.2014– ELIORGROUP,Paris,France AirportsConcessionsFinancialControllerͲ Financial Control/AuditDepartmentApprentice Dec.2016 3rdgroupworldwideintermsofConcessionCatering&TravelRetail x Conceivedseveralfilesandtoolsinordertofacilitatethefinancialanalysisandoperationalcontrol AirportsConcessionsFinancialControllerͲ Financial Control/AuditDepartmentApprentice ofthecompany(dailyresults,ratiosoptimization,followͲupofnewconcepts) x Conceivedseveralfilesandtoolsinordertofacilitatethefinancialanalysisandoperationalcontrol x Gatheredandrationalizedreportscomingfromoperationalstafftohighlightsignificantevolutions ofthecompany(dailyresults,ratiosoptimization,followͲupofnewconcepts) x Createdpresentationsformeetingsandconcessionsdirectionboard x Gatheredandrationalizedreportscomingfromoperationalstafftohighlightsignificantevolutions x CoͲdevelopedbusinessplansandparticipatedinthecreationofrequestforproposalsprojects x Createdpresentationsformeetingsandconcessionsdirectionboard x Ledvariousfinancialanalysisandstudiestoprovidemarketingdepartmentwithvaluablesalesdata x CoͲdevelopedbusinessplansandparticipatedinthecreationofrequestforproposalsprojects Sept.2013– Concordex LedvariousOpérafinancialHotel,Paris,analysisFranceandstudiestoprovidemarketingdepartmentwithvaluablesalesdata Feb.2014 FourͲstarHotelintheheartofParis(226rooms&40suites) Sept.2013– ConcordeOpéraHotel,Paris,France AssistantNightAuditorͲFrontOffice Feb.2014 FourͲstarHotelintheheartofParis(226rooms&40suites) x Dealteffectivelywithfrontdesktasks:checkͲin/out,informationandbilling AssistantNightAuditorͲFrontOffice x Handledtheclosingofcomputersystem(Opera,Micros)andassurednightlychecksinthehotel x Dealteffectivelywithfrontdesktasks:checkͲin/out,informationandbilling x Organizedandcarriedoutthetaskssubsequenttothesystemclosing:printingofdailyreports, x Handledtheclosingofcomputersystem(Opera,Micros)andassurednightlychecksinthehotel sendingoftheaccountsreceivableinvoices,receptionofthebreakfastdeliveries. x Organizedandcarriedoutthetaskssubsequenttothesystemclosing:printingofdailyreports, Dec.2011– HôtelsendingdeCrillon,oftheParis,accountsFrancereceivable invoices,receptionofthebreakfastdeliveries. May2012 HistoricalfiveͲstarHotellocatedintheheartofParis,onPlacedeLaConcorde(103rooms&44suites) Dec.2011– HôteldeCrillon,Paris,France AssistantCreditManagerͲFinanceDepartment May2012 HistoricalfiveͲstarHotellocatedintheheartofParis,onPlacedeLaConcorde(103rooms&44suites) x Managedallthedailycreditcardoperations,analyzedthedifferencesbetweenthePMSrevenues AssistantCreditManagerͲFinanceDepartment andcashcollected,andoversawthedifferencesadjustmentswithoperationalstaff x Managedallthedailycreditcardoperations,analyzedthedifferencesbetweenthePMSrevenues x AssistedtheCreditManagerinallhermissions:preparedandtookparttothemeetings,produced andcashcollected,andoversawthedifferencesadjustmentswithoperationalstaff reports,coͲdirectedcustomeraccountcreations x AssistedtheCreditManagerinallhermissions:preparedandtookparttothemeetings,produced x Supervisedtheaccountsreceivableportfolio:assumedkeyroleregardingbillingandreminders reports,coͲdirectedcustomeraccountcreations sending,assuredthecustomerrelationship,negotiatedpaymenttermstoreducecollectiondelays x Supervisedtheaccountsreceivableportfolio:assumedkeyroleregardingbillingandreminders x OversawCreditManagementforamonth(ManagerVacations):invoicingappointments(withUS sending,assuredthecustomerrelationship,negotiatedpaymenttermstoreducecollectiondelays embassyforexample),Creditmeetingsandeventsbilling. x OversawCreditManagementforamonth(ManagerVacations):invoicingappointments(withUS Dec.2010– HUSAembassyPresidentforexample),ParkHotel,CreditBrussels,meetingsBelgiumandeventsbilling. May 2011 Four ͲstarHotellocatedintheBusinessAreaoftheEuropeanCapital(296rooms&suites) Dec.2010– HUSAPresidentParkHotel,Brussels,Belgium Food&BeverageDepartmentIntern May2011 FourͲstarHotellocatedintheBusinessAreaoftheEuropeanCapital(296rooms&suites) x Assuredthedailybreakfasttasks(setupthebuffet,tookorders,cleanedtherestaurant) Food&BeverageDepartmentIntern x Performedhighqualityserviceandimprovedoperationalknowledgeofthebar/restaurantprocess x Assuredthedailybreakfasttasks(setupthebuffet,tookorders,cleanedtherestaurant) x CoͲordinatedandparticipatedintheorganizationofconferenceroomsorbanquetingevents. x Performedhighqualityserviceandimprovedoperationalknowledgeofthebar/restaurantprocess Sept.2010– Hilton/x CoͲordinatedTheHoteland–Pandox/participatedHiltoninCity,theorganizationBrussels,Belgiumofconferenceroomsorbanquetingevents. July2012 FourͲstarHotelslocatedinBrussels Sept.2010– PartHilton/ͲtimeTheapprentice,Hotel–Pandox/partofVATELHiltonBrusselsCity,Brussels,BachelorBelgiumProgram,inalloperationaldepartments July2012 FourͲstarHotelslocatedinBrussels x Hiltonbanqueting,restaurantwaiter,stewarding,gastronomicrestaurantkitchen PartͲtimeapprentice,partofVATELBrusselsBachelorProgram,inalloperationaldepartments x TheHotel–Pandoxhousekeeping,frontoffice,nightaudit,humanresources x Hiltonbanqueting,restaurantwaiter,stewarding,gastronomicrestaurantkitchen x HiltonCityhousekeepingsupervisor,accounting,reservations,directorofoperations’assistant x TheHotel–Pandoxhousekeeping,frontoffice,nightaudit,humanresources LANGUAGES ANDx Hilton TECHNOLOGYCityhousekeepingsupervisor,accounting,reservations,directorofoperations’assistant Languages: French:native,English:fluent,Spanish:basic Technology:LANGUAGES MicrosoftAND TECHNOLOGYOffice(Word, PowerPoint,AdvancedExcelskills),HotelPMS(Opera,OnͲQ,Micros), Languages: French:native,English:fluent,Spanish:basic ProfessionalSoftware(Essbase,SAP,Elyx) Technology: MicrosoftOffice(Word,PowerPoint,AdvancedExcelskills),HotelPMS(Opera,OnͲQ,Micros), OTHER RELEVANTProfessional EXPERIENCESoftware(Essbase,SAP,Elyx) Travelled in20countriesaroundtheworld(USA,SouthAfrica,Jordan,Egypt,Caribbeanislands,UK,Botswana…) OTHER RELEVANT EXPERIENCE Travelled in20countriesaroundtheworld(USA,SouthAfrica,Jordan,Egypt,Caribbeanislands,UK,Botswana…)
41 Marine APPERE-MAZZA [email protected] APPERE-MAZZA [email protected] Dateof+birth33(0)6:1967July8319913873 Dateofbirth:19JulyFrench1991 French
EDUCATION EDUCATION 2013 –2015 ESSECBusinessSchool,Paris,France 2013–2015 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2010 Ͳ2013 Institut CatholiquedeParis,France 2010Ͳ2013DoubleInstitutbachelorCatholiqueinlawdeandParis,politicalFrancesciences Doublebachelorinlawandpoliticalsciences WORK EXPERIENCE WORK EXPERIENCE March Ͳ MARRIOTTHOTELS,5*,Cannes,France OctoberMarchͲ2015 RevenueMARRIOTTmanagementHOTELS,5*,multCannes,iͲpropertiesFrancetrainee October2015 xRevenuePerformedmanagementinventorymanagementmultiͲpropertiesandtraineepricinganalysisondailybasis xxMonitoredPerformedandinventoryevaluatedmanagementcompetitorsandpricingpricingstrategyanalysis ondailybasis xxPreparedMonitoredweeklyandevaluatedsalesandcompetitorsrevenuemeetingspricing(revenuestrategystrategy, analysisofresults) xxAnalyzedPreparedtheweeklyhotel’ssalesperformanceandrevenueandmeetingsassisted(revenueinthepreparationstrategy,analysisofforecastsofresults)andbudgets JuneͲ EDUCATIONx AnalyzedtheFIRST,hotel’sParis,performanceFrance andassistedinthepreparationofforecastsandbudgets AugustJuneͲ2014 CustomerEDUCATIONandFIRST,salessupportParis,France August2014 xCustomerSoldtrainingsandsalesandambassadorsupport programs xxDealtSoldtrainingswithcomplaintsandambassadorandanalyzedprogramsfeedbacks NovemberͲ APEXx DealtCITYwithHOTEL,4*complaintsEdinburgh,andanalyzedScotlandfeedbacks JuneNovember2014 Ͳ FoodAPEXandCITYBeverageHOTEL,4*AssistantEdinburgh, Scotland June 2014 xFoodServiceandforBeveragebreakfastsAssistantinAgua restaurant xxTrainedServiceandforbreakfastsobtainedin“flawAguacertificationrestaurantin foodandhygiene” x Trainedandobtained“flawcertificationinfoodandhygiene” June Ͳ THE BALMORALHOTEL,5*,Edinburgh,Scotland OctoberJuneͲ 2013 FoodTHEandBALMORALBeverageHOTEL,Assistant5*,Edinburgh,Scotland October 2013 xFoodResponsibleandBeveragefortheAssistantserviceat theHadrian’sbrasserie: xdailyResponsibleaverageforof200thebreakfastsserviceattheandHadrian’s65lunchesbrasserie : JuneͲ HOTELdailyPRESIDENTaverageofWILSON,200breakfasts5*,Geneva,and65Switzerlandlunches AugustJuneͲ2012 WaitressHOTELPRESIDENTatthePoolWILSON,GardenRestaurant5*,Geneva,Switzerland August 2012 xWaitressManagedatbanquetingthePoolGardeneventsRestaurantsuchas:Hermès,Bacardi,charitygalas June Ͳ MARTINEx ManagedBARBERONbanquetingLAWeventsOFFICE,suchParis,as:Hermès,FranceBacardi,charitygalas AugustJuneͲ2011 AssistantMARTINEinBARBERONlegalresearchLAW OFFICE,Paris,France August 2011 xAssistantTookpartininlegaltheresearchpreparation ofthedefendant’scase:wroteanswerstolegalissues xxMadeTookresearchpartintheofpreparationjurisprudence,ofthelaws,defendant’sagreementscase: wroteanswerstolegalissues LANGUAGES ANDx Made TECHNOLOGYresearchofjurisprudence,laws,agreements Languages:LANGUAGES French:AND TECHNOLOGYmothertongue, English:fluent,Spanish:intermediate TechnologyLanguages: Excel,French:Word,motherPowerPoint,tongue,English:Opera,Micros,fluent,SpanishMarsha:(Marriottintermediatesoftware) Technology Excel,Word,PowerPoint,Opera,Micros,Marsha(Marriottsoftware) OTHER RELEVANT INFORMATION OTHER RELEVANT INFORMATION 2011 Ͳ2012CulturaldivisionPresidentinthestudentCounciloftheCatholicInstitute: Represented2011Ͳ2012CulturalstudentsdivisionfromundergraduatesPresidentinthetostudentMasterCouncilcandidatesofthe CatholicInstitute: DevelopedRepresentedteamstudentsworkandfromcommunicationundergraduatesskills:toMasterorganizedcandidatesconferences andotherevents. Developedteamworkandcommunicationskills:organizedconferencesandotherevents. Theater, modernart,Swimmingandski:competitivelevel VolunteerTheater,modernwork:visitingart,Swimmingpatientsinandhospitalsski:competitive level Volunteerwork:visitingpatientsinhospitals
43 Laurène ARELLA Laurè[email protected] ARELLA [email protected] Dateof+birth:33(0)62528May7719927087 Dateofbirth:25MayFrench1992 French
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2010–2013 InstitutVatel,Paris,France 2010–2013 BachelorInstitutVatel,DegreeParis,inInternationalFrance HospitalityManagement BachelorDegreeinInternationalHospitalityManagement WORK EXPERIENCE WORK EXPERIENCE Apr Ͳ SOFITELBALINUSADUA,Bali,Indonesia SeptAprͲ2015 ManagementSOFITELBALITraineeNUSADUA,–FoodBali,&BeverageIndonesia Sept2015 F&BManagementOperationsTraineeManagement:–Food&Beverage xF&BOrganizedOperationsmanning,Management:trainedstaff,managedservice,ensuredtheapplicationofStandardOperating xProcedures,Organizedmanning,handledVIPs,traineddidstaff,endofmanagedͲtheͲmonthservice,reportsensuredincludingtheapplicationrevenueforecastsofStandard Operating ExecutiveProcedures,tasks:handled VIPs,didendofͲtheͲmonthreportsincludingrevenueforecasts xExecutiveReviewedtasks:monthly P&LandBeverageReconciliation xxAccorReviewedFinancialmonthlyAuditP&L(broughtandBeveragesolutionsReconciliationanddrovethem tobecompliantwiththeFinancialAudit xrequestsAccorFinancialͲdoneinAuditJune(brought2015) solutionsanddrovethemtobecompliantwiththeFinancialAudit x CreatedrequestsmenuͲdoneengineeringinJune2015) x Createdmenuengineering Sept2013Ͳ SOFITELSYDNEYWENTWORTH,Sydney,Australia MarchSept20132014Ͳ SalesSOFITEL&MarketingSYDNEYWENTWORTH,Trainee Sydney,Australia March2014 xSalesWrote&MarketingmonthlySalesTraineeandMarketingreports xxDealtWrotewithmonthlyHoteligenceSalesandreportsMarketingweeklyreports(comparison ofourkeyfigureswithasetof5competitors) xxHandledDealtwithasalesHoteligenceanalysisreportsprojectweeklyonaspecial(comparisongroupcategory:ofourkeycruisefigurescompanieswithaset of5competitors) xxManagedHandledawebsalespromotionanalysisproject&internalonapromotionspecialgroup category:cruisecompanies xxDroveManagedamarketingwebpromotionprojectincluding&internalincentivepromotionoffers forbookers(PAs,secretaries…) xxTookDrovepartamarketinginthecreationprojectofincludingnewbrochuresincentive&flyersoffersrequestedforbookersby(PAs,Sofitelsecretaries…)brand x Tookpartinthecreationofnewbrochures&flyersrequestedbySofitelbrand 2010–2014 NUMEROUSF&BEXPERIENCES 2010–2014 F&BNUMEROUSOperationsF&B–Restaurant,EXPERIENCESBar,RoomService,Banquets xF&BOperations–Restaurant,Bar,RoomService,Banquets May – The WindsorHotel JulMay2014– xMelbourne,TheWindsorAustraliaHotel–TheCricketers’Bar&Banquets Jul2014 x Melbourne,Australia–TheCricketers’Bar&Banquets Sep 2013– Sofitel SydneyWentworth MarSep20142013– xSydney,SofitelSydneyAustraliaWentworth–SoiréeBar Mar2014 Sydney,Australia–SoiréeBar Apr– x Sofitel ParisArcdeTriomphe AugApr–2013 xParis,SofitelFranceParis–ArcThedeInitialTriompheRestaurant &Bar JulAug–2013 x Paris,France–TheInitialRestaurant&Bar Trianon PalaceVersaillesWaldorfAstoria AugJul–2012 xVersailles,TrianonPalaceFranceVersailles–Bar&GordonWaldorfRamseyAstoria(gastronomic restaurant) Aug2012 Versailles,France–Bar&GordonRamsey(gastronomicrestaurant) Nov 2011– x Hyatt RegencyLondonTheChurchill AprNov20122011 – x London,HyattRegencyUK–TheLondonMontaguTheRestaurantChurchill Apr2012 Apr– x London,UK–TheMontaguRestaurant Le RoyalMonceauRaffles AugApr2011– xParis,LeRoyalFranceMonceau–RoomRafflesService Aug2011 Paris,France–RoomService Dec 2010– x Park HyattParisVendôme AprDec20112010 – xParis,ParkHyattFranceParis–Pur’Vendôme(gastronomic restaurant),RoomService&Banquets Apr2011 Paris,France–Pur’(gastronomicrestaurant),RoomService&Banquets LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDFrench: TECHNOLOGYnativeEnglish: fluent Spanish:basic TechnologyLanguages Micros,French:Opera,nativeMicrosoftEnglish:OfficefluentPackage (verySpanish:goodbasicuseofExcel),Presentationsoftware(mindmap, Technology Prezi…)Micros,Opera,MicrosoftOfficePackage(verygooduseofExcel),Presentationsoftware(mindmap, Prezi…) OTHER RELEVANT INFORMATION OTHER RELEVANT INFORMATION The Lab:pastaboxfoodserviceassociationatESSECͲBoardMember The Lab:pastaboxfoodserviceassociationatESSECͲBoardMember
45 Emy BAUMGARTNER [email protected] Emy BAUMGARTNER [email protected]ofbirth:21April1990 +33(0)684French590102 Dateofbirth:21April1990 EDUCATION French 2014EDUCATIONͲ2016 ESSEC BusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 20112014Ͳ2012Ͳ2016 IPBESSECͲInstitutBusinessPaulBocuse,School,Paris,Ecully,FranceFrance BachelorMBAinDegreeHospitalityinHospitalityManagementandCatering(AACSBͲEQUISManagementaccredited) 20112011Ͳ2012Ͳ2012 UniversitéIPBͲInstitutJeanPaulMoulinBocuse,LYONEcully,3,Lyon,FranceFrance UniversityBachelorDegreeDegreeininHospitalityHospitalityandandCateringCateringManagementManagement 20082011Ͳ2011Ͳ2012 LMHUniversitéͲLycéedesJeanMétiersMoulindeLYONl’Hôtellerie3,Lyon, JeanFranceDrouant,Paris,France UndergraduateUniversityDegreeDiplomainHospitalityinHospitalityand&CateringCateringManagementͲManagement &MarketingSpecialization WORK2008Ͳ EXPERIENCE2011 LMHͲLycéedesMétiersdel’Hôtellerie JeanDrouant,Paris,France UndergraduateDiplomainHospitality&CateringͲManagement&MarketingSpecialization 2015 ACCORHOTELSGroup,RegionalOffice,Evry, France 6WORKmonths EXPERIENCEProjectManagerinBusinessDevelopment 2015 ACCORHOTELSRealizedandledGroup,fulldevelopmentRegionalOffice,presentationsEvry, Francefor luxuryhotels projectsinmanagement 6months ProjectDroveManagerspecificmarketinBusinessandDevelopmentfeasibilitystudies fordevelopmentprojectsinFrance OrganizedRealizedcommercialandledfulldevelopmenteventsforkeypresentationspartners for luxuryhotels projectsinmanagement ConductedDrovespecificfinancialmarketprojectionsandfeasibilityforpotentialstudieshotelsfordevelopment projectsinFrance Organizedcommercialeventsforkeypartners 2012Ͳ2014 SOFITELSOBANGKOK,Bangkok,Thailand–5մhotel,238rooms Conductedfinancialprojectionsforpotentialhotels 18months Assistant ExecutiveLoungeManager(8months) 2012Ͳ2014AssistantSOFITELGuestSOBANGKOK,RelationManagerBangkok,(10Thailandmonths)–5մhotel,238rooms 18months AssistantManagedExecutiveateamLoungeof10peopleManager(8months) AssistantEnsuredGuestexceptionalRelationstandardsManagerfor(10VIPmonths)guest ImprovedManagedTripateamAdvisorof10scorepeoplefromrank70torank30 CreatedEnsuredcostexceptionalcontroltoolsstandardsforguestforrelationVIPguestdepartment ImplementedImprovedTripsequencesAdvisorscoreofservicefromforrankthe70guesttorankrelation30 department ActedCreatedasacosttroubleshootercontroltoolsandforensuredguestrelationrecoverydepartmentservice Implementedsequencesofservicefortheguestrelationdepartment 2012 HOTELRESIDENCELACLOSERIE,Deauville,France–4մhotel,75rooms Actedasatroubleshooterandensuredrecoveryservice 4months Receptionist andReservationAgent 2012 HOTELPerformedRESIDENCEdailyoperations:LACLOSERIE,checkDeauville,Ͳin,checkFranceͲout,–cashiering,4մhotel,invoicing,75roomsguestrelations 4months ReceptionistHandledindividualandReservationreservationsAgent Performeddailyoperations:checkͲin,checkͲout,cashiering,invoicing,guestrelations 2010 HOTELPULLMANPARISBERCY,Paris,France–4մhotel,396rooms Handledindividualreservations 4months TraineeasReceptionist 2010 HOTELHandledPULLMANreservationsPARISandBERCY,cashierParis,operationsFrance–4մhotel,396rooms 4months TraineeRecognizedasReceptionistchampionofLeclubAccorHotelschallenge,bestenrollerfortheloyaltyprogram Trainee Handledas HousekeepingreservationsAssistantandcashierManageroperations PerformedRecognizedascoordinatorchampionofbetweenLeclubAccorHotelstheexternalchallenge,cleaningcompanybestenrollerandheadsfortheofloyaltyunitprogram TraineeImplementedas HousekeepinginspectionAssistantandcontrolManagerofrooms Ͳondailyandweeklybasis 2009 WOODWAY PerformedCOUNTRYascoordinatorCLUB,Connecticut,betweentheUnitedexternalStatescleaningcompanyandheadsofunit ImplementedinspectionandcontrolofroomsͲondailyandweeklybasis 5months Training withinthethreeF&Boutlets:bar,casualandfinedining 2009 WOODWAYAssignedinCOUNTRYchargeofCLUB,thebeachConnecticut,clubandUnitedgolfcourseStatessnackbar LANGUAGES5months ANDTraining TECHNOLOGYwithinthethreeF&Boutlets:bar,casualandfinedining Assignedinchargeofthebeachclubandgolfcoursesnackbar Languages Frenchmothertongue,Englishfluent,Germanintermediate TechnologyLANGUAGES ANDProficient TECHNOLOGYinWord,Excel, PowerPoint,Opera,Micros OTHERLanguages RELEVANTFrench EXPERIENCEmothertongue, Englishfluent,Germanintermediate TechnologyProficientinWord,Excel,PowerPoint,Opera,Micros President of4LIMHI ESSEC–Studentassociationorganizingthe4LTrophytoMorocco(Humanitarianrally) MemberOTHERof RELEVANT“TheLab”,astudent EXPERIENCErunrestaurant outlet in Essec’s Campus EntrepreneurialPresidentof4Lproject:IMHIESSECRunner–StudentͲupStartupassociationWeekEndorganizingLyon2012thewith4LTrophytheprojecttoMorocco“Laboratoire(HumanitariandesToqués”rally) NumerousMemberF&Bof“TheexperiencesLab”,astudentinthefamilyrunrestaurantrestaurantoutletͲ100inseatEssec’scapacity,CampusPontl’Evêque,Francesince2006 Entrepreneurialproject:RunnerͲupStartupWeekEndLyon2012withtheproject“LaboratoiredesToqués” NumerousF&BexperiencesinthefamilyrestaurantͲ100seatcapacity,Pontl’Evêque,Francesince2006
47 Christie BOUTIER [email protected] BOUTIER [email protected] Dateofbirth:10November+33(0)6851993688071 Dateofbirth:10NovemberFrench 1993 French
EDUCATION EDUCATION 2014– 2016 ESSECBusinessSchool,Paris,France 2014–2016MBAinESSECHospitalityBusinessManagementSchool,Paris,(AACSBFranceͲEQUISaccredited) ExchangeMBAstudentinHospitalityfor4monthsManagementattheBeijing(AACSBInternationalͲEQUISaccredited)Studies University,China Exchangestudentfor4monthsattheBeijingInternationalStudiesUniversity,China 2011–2014 VatelBusinessSchool,Paris,France 2011–2014BachelorVatelinInternationalBusinessSchool,HotelParis,ManagementFrance ExchangeBachelorstudent,inInternational2ndyearinSwitzerlandHotelManagement Exchangestudent,2ndyearinSwitzerland WORK EXPERIENCE WORK EXPERIENCE March – SHANGRIͲLAHOTEL,Paris,France Sept2015March – (5*PalaceSHANGRI–101ͲLAroomsHOTEL,incl.Paris,36suites)France Sept2015 Revenue(5* ManagerPalace– assistant101rooms incl.36suites) x PreparedRevenuedaily, Managerweekly assistantandmonthly reports x DailyxpickPreparedͲupanalysis,daily,weeklyinventoryandmanagementmonthlyreportsandpricingstrategyadjustment x Developedx DailydashboardspickͲupanalysis,onExcelinventorytosupportmanagementdecisionanalysisandpricing strategyadjustment x Preparedx DevelopedandparticipateddashboardsintheonExcelweeklytorevenuesupportdecisionmeetingsanalysis x Inchargex Preparedoftheandhotel’sparticipatedrevenueduringintheweeklytheannualrevenuerevenuemeetingsmanager’s leavefor3weeks x Inchargeofthehotel’srevenueduringtheannualrevenuemanager’sleavefor3weeks
July–CONCORDEMONTPARNASSE,Paris,France Sept.2014July– (4*,354CONCORDErooms) MONTPARNASSE,Paris,France Sept.2014 Night(4*, Auditor354rooms) x ControlledNight Auditorgroup invoiceandprocessedguestchargevouchers x Chargedx Controlledthenoshowsgroupofinvoicetheday,andpreparedprocessedandguestranEndchargeofDayvouchersprocess x Chargedthenoshowsoftheday,preparedandranEndofDayprocess August– Account Receivables Accountant Nov2013August– x PreparedAccountand Receivablescheckedthe Accountantinvoices Nov2013 x Recordedx Preparedpaymentsandcheckedreceivedthe invoices x Managedx Recordedoutstandingpaymentsbalancereceived(reduced by360K€),sendreminderletters x Managedoutstandingbalance(reducedby360K€),sendreminderletters February– SHERATON GRANDESUHUMVIT,Bangkok,Thailand July2013February – (5*,ASHERATONLuxuryCollectionGRANDEHotel,SUHUMVIT,420rooms)Bangkok, Thailand July2013 Sales and(5*, MarketingALuxuryCollection trainee Hotel,420rooms) x RenewedSales andthe Marketingcontracts withtraineethe agencies x Wrotex Renewedandsenttheproposals,contractssentwithpressthereleasesagencies x Updatedx Wrotetheanddatabasesentproposals, sentpressreleases x Updatedthedatabase AprilͲ Reservation agent trainee July2013April Ͳ x ProcessedReservationreservations, agent traineeamendments andcancellations July2013 x Didthex Processedcompetitivereservations,setandpickamendmentsupreport andcancellations x Didthecompetitivesetandpickupreport Dec.2011– CONCORDE MONTPARNASSE,Paris,France April2012Dec.2011–(4*,354CONCORDErooms) MONTPARNASSE,Paris,France April2012 Front Office(4*,354 internrooms) x PerformedFront Officeguest interncheck ͲinandcheckͲout x Managedx PerformedguestsenquiriesguestcheckandͲincomplaintsandcheckͲout x Conciergex Managedclerkguestsenquiriesandcomplaints x Conciergeclerk LANGUAGES AND TECHNOLOGY
LanguagesLANGUAGES French AND:native, TECHNOLOGYEnglish:fluent,Thai : fluent,Spanish :intermediary,Chinese:basic ComputerLanguagesskills MicrosoftFrenchOffice:native,(AdvancedEnglish:Excel),fluent,OperaThaiPMS, : fluent,ShangriSpanishͲLaBlueprint, :intermediary,IdeaSChineseRMS,Ezyield:basicTravelclick ComputerskillsChannel MicrosoftManagementOffice(AdvancedExcel),OperaPMS,ShangriͲLaBlueprint,IdeaSRMS,EzyieldTravelclick ChannelManagement 49 Astrid CAHELO [email protected] CAHELO [email protected] Date of birth: 26th Septembe+ 33r 1990(0)6 79 73 80 73 Date of birth: 26Frenchth September 1990 French
EDUCATION EDUCATION 2014–2016 ESSECBusinessSchool,Paris,France 2014–2016MBA inHospitalityESSECBusinessManagementSchool,(AACSBParis,ͲEQUISFranceaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2013–2014 CMHAcademy,Paris,France 2013–2014European BachelorCMHAcademy,inHospitalityParis,ManagementFrance (AACSBͲEQUISaccredited) EuropeanBachelorinHospitalityManagement 2010–2012 EcoleHôtelièreNicolasAppart,Orvault,France 2010–2012Undergraduate EcoleDiplomaHôtelièreinHospitality,NicolasAppart,majorOrvault,inaccountingFranceandmarketing UndergraduateDiplomainHospitality,majorinaccountingandmarketing LycéeSaintͲJosephduLoquidy,Nantes,France 2009 EuropeanHighLycéeSchoolSaintDiploma,ͲJosephduMajorLoquidy,inScience,Nantes,HistoryFrance&GeographytaughtinEnglish 2009 EuropeanHighSchoolDiploma,MajorinScience,History&GeographytaughtinEnglish WORK EXPERIENCE March– WORK EXPERIENCEHILTONWorldwide, Rome,Italy Sept2015 March–Internship:DevelopmentHILTONWorldwide,OfficeSouthernRome,ItalyEurope &NorthernAfrica Sept2015x AssistedInternship:SeniorDirectorDevelopment OfficeSouthernEurope&NorthernAfrica x Analyzedx existingAssistedassetSeniorpotentialDirector x Monitoredx AnalyzedandfollowedexistingͲupinternalassetpotentialreports x MarketxresearchMonitoredandanalysisandfollowedontheͲupdiverseinternalregionsreportsandspeciallyonCuriobrand x Participatedx Marketinmonthly/quarterlyresearchandanalysisreportson thediverseregionsandspeciallyonCuriobrand x Overviewedx Participatedfranchiseandinmonthly/quarterlymanagementagreementsreportsandstrategies x Overviewedfranchiseandmanagementagreementsandstrategies 2013–2014 KORIANJardins d’AlésiaHighStandingNursingHome,Paris,France 2013–2014Apprenticeship: KORIANGeneralJardinsHousekeeperd’AlésiaHighandStandingAssistantNursingGeneralHome,ManagerParis, France x MultidepartmentsApprenticeship:tasksGeneral HousekeeperandAssistantGeneralManager x Administrativex MultimanagementdepartmentsoftasksCentral kitchen(costs,mailing,suppliers) x Handledx diversAdministrativeprojectsaimingmanagementatenhancingofCentralproductskitchenandservices(costs,mailing, suppliers) x HR:Contracts,x Handledplanning,diversemployeesprojectsaimingatenhancingproductsandservices
x HR:Contracts,planning,employees
2012–2013 TheDorchesterHotel5*,London,UK 2012–2013Food &BeverageTheDorchesterTrainee:ChefHotelde5*,rang,London,gastronomicUK restaurantTheGrill&ThePromenade x ManagementFood&ofBeverageorders,followTrainee:ͲupChefanddepaymentsrang,gastronomic restaurantTheGrill&ThePromenade x Welcomingx Managementandtrainingnewoforders,restaurantfollowtraineesͲupand payments x Accustomedx WelcomingtoRussian,andBritishtrainingandMiddlenewrestaurantͲEastclientelestrainees x AccustomedtoRussian,BritishandMiddleͲEastclienteles March– LeRoyalBARRIERE5*,Deauville,France July2011 March–Internship:EventLeRoyalCoordinatorBARRIEREin5*,ConferenceDeauville,&FranceBanquetsDepartment July2011x Proposals,Internship:billing,inEventͲservicesCoordinatorcoordination,inConferencefunction&sheet,BanquetspostDepartmentͲeventfollow Ͳup x Exceptionalx Proposals,event:Coordinationbilling,inͲservicesoftheAmerican,coordination,French,functionGermansheet,andpostEuropeanͲeventfollowdelegationsͲup duringxtheG8ExceptionalSummit event:CoordinationoftheAmerican,French,GermanandEuropeandelegations duringtheG8Summit March– Le RoyalBARRIERE 5*,Deauville,France
July2010 March– Internship:CrossLeRoyaltrainingBARRIERE 5*,Deauville,France July2010x Restaurant:Internsh3months.ip:CrossPartnershiptraining withNaouraBARRIEREMarrakechandFouquet’sParis x Housekeeper:x Restaurant:1month.3Managedmonths.dailyPartnershipa4maidswithteam,NaourainchargeBARRIEREof35Marrakechrooms.VIPandandFouquet’sBritish Paris Guestsxwelcoming.Housekeeper:Managed1month.floorInventoryManagedanddailyothersa4maidsservicesteam,floorinchargecoordination.of35rooms. VIPandBritish x Guestswelcoming.ManagedfloorInventoryandothersservicesfloorcoordination. INTERESTS & HOBBIES x LanguagesINTERESTSFrench: & HOBBIESnative,English: fluent,Italian:advanced,Spanish:beginner TechnologyLanguages Pack Office,French:SocialNetworksnative,English: fluent,Italian:advanced,Spanish:beginner Others TechnologySwimming &PackrugbyOffice,–FashionSocial&NetworksCinemaͲ Travelling Others ParticipationSwimmingandfundͲ&raisingrugbyfor–Fashionthe4LTrophy&Cinema2016ͲTravelling ParticipationandfundͲraisingforthe4LTrophy2016
51 Kevin CAILLON [email protected] CAILLON [email protected] Dateofbirth:+3325(0)6thAugust950819925065 Dateofbirth:25thAugustFrench1992 French
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited)
2013–2014 ÉcoledeSavignac,France 2013–2014 Bachelor’sÉcoledeSavignac,DegreeinFranceHospitality Management–cumlaude Bachelor’sDegreeinHospitalityManagement–cumlaude 2010 –2013 HospitalitySchoolofSt.Quentin,Guyancourt,France 2010–2013 UndergraduateHospitalitySchoolDiplomaofSt.inQuentin,HospitalityGuyancourt,ͲOptionManagementFrance andMarketing–Magnacumlaude UndergraduateDiplomainHospitalityͲOptionManagementandMarketing–Magnacumlaude WORK EXPERIENCE WORK EXPERIENCE 2014 –2016 ACCORHOTELS,Paris,France 2014–2016 RevenueACCORHOTELS,ManagerParis,Assistant,FranceMercure ParisPortedeSt.CloudHotel (Aprentice) xRevenueInchargeManagerofthedailyAssistant,distributionMercureforParis2establishments,PortedeSt.CloudforaHotetotallof(Aprentice)250+rooms. xxConceivedInchargeofseveralthedailyMSExceldistributiontoolsdesignedfor2establishments,tofacilitatethefordailyatotalanalysisof250+androoms.control ofrevenue. xxLedConceivedrevenueseveralandmarketMSExcelstudiestoolstodesignedprovideoperationstofacilitateandthemanagementdailyanalysiswithandcontrolvaluableofreportsrevenue. xxImplementedLedrevenueandpromotionsmarketstudiesandratetostrategiesprovideoperationsinahighlyandcompetitivemanagementenvironment,withvaluableusingreportsARMS. xxAnalyzedImplementedthehotelpromotionsperformanceandrateinthestrategiesRMSasinabasisahighlyforcompetitivestrategydecisionsenvironment,forthefuture.usingARMS. xxMadeAnalyzedrecommendationsthehotelperformanceforstrategyinthechangesRMSasinaRMS,basisinforrelationstrategytodecisionsdaytypes,foridealthemix,future.close xlimits,Madebookingrecommendationslimits,inorderforstrategytoreactchangestotheguestinRMS,behaviorinrelationchanges.today types,idealmix,close x Colimits,Ͳdevelopedbookingthelimits,2016inrateorderstrategytoreact totheguestbehaviorchanges. x CoͲdeveloped the2016ratestrategy 2013–2014 EͲAXESS,LaDéfense,France 72013months–2014 CompanyEͲAXESS,specializedLaDéfense,inFranceYieldManagement andEͲdistributionforindependenthoteliers. 7months RevenueCompanyManagerspecialized inYieldManagementandEͲdistributionforindependenthoteliers. xRevenueDealtwithManager20+independent hoteliers’strategyonadailybasis,leadingtoanincreaseinturnover xxOptimizedDealtwithstrategy20+independentintermsofhoteliers’revenuestrategyandavailabilityonadailyforbasis,hoteliersleadingindifferenttoanincreasemarketinplaces.turnover xxMaximizedOptimizedthestrategyhotels’inonlinetermsofcoherencerevenueonandtheavailabilityweb,leadingforhotelierstoahigherindifferentconversionmarketrate.places. xxNegotiatedMaximizedandthecontractedhotels’onlinewithcoherence“Belambraon”,the“Rdeweb,Parisleading”Hotel,toRussianahigherOTAconversion“Ostrovokrate.”. xxWroteNegotiatedaweeklyandquantifiedcontractedreviewwith“ofBelambrathemarket”,“RanddeParissent”itHotel,totheRussianwholecompany.OTA“Ostrovok ”. xxDevelopedWroteaweeklyvariousquantifiedpresentationsreviewusedoftheformarketofficialandmeetings.sentittothewholecompany. xDevelopedvariouspresentationsusedforofficialmeetings. 2013 PULLMANPARISMONTPARNASSE,Paris,France 52013months FourPULLMANstarupscalePARIShotel,MONTPARNASSE,950rooms. Paris,France 5months ReceptionistFourstarupscaleͲWelcomerhotel,950rooms. xReceptionistHandledtheͲWelcomerreceptiondailyoperations(Micros,Opera) xxManagedHandledthethereceptionupͲsellingdailyandtheoperationscrossͲselling(Micros,aswellOpera)asthe customer’sloyaltyapplications, xxRunManagedendofthedayupreportsͲsellingandandpassedthecrossinstructionsͲsellingasforwelltheasfollowingthecustomer’sshifts.loyaltyapplications, xxCoRunͲordinatedendofdayandreportsparticipatedandpassedinlargeinstructionsgroupscheckforͲtheinsfollowingshifts. xxSuccessfullyCoͲordinatedappliedandparticipatedguidelinesforinlargeinformationgroupscheckgatheringͲinsandloyaltyprogramsexpansion. x Successfullyappliedguidelinesforinformationgatheringandloyaltyprogramsexpansion.
LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES FrenchAND TECHNOLOGY:native ;English:fluent;Spanish :fluent Languages EstonianFrench::nativeNotions ;English(Spent:6fluentmonths;SpanishinEstonia) :fluent Estonian:Notions(Spent6monthsinEstonia) Technology MS OfficeSuite:Advanced;ExcelVBAProgramming:Advancedskills Technology ProfessionalMSOfficeSuitesoftware:Advanced:Alarge;ExcelmajorityVBAofProgrammingOLTA’sextranets,:AdvancedDATAWEB,skills RESAWEB,TARS,Amadeus ARMS,ProfessionalMicrossoftwareOpera,Fidelio,:AlargeMKGmajorityCompsetofOLTA’sreports,extranets,IdealMixDATAWEB,Forecast(IMF),RESAWEB,iRevtrack,TARS,iScenoptool.Amadeus ARMS,MicrosOpera,Fidelio,MKGCompsetreports,IdealMixForecast(IMF),iRevtrack,iScenoptool. OTHER RELEVANT INFORMATION OTHER RELEVANT INFORMATION 2015: createdasmallentrepreneurstructureinHotelWebdesignandmarketing2.0,aimedatindependenthoteliers. Spent2015:6createdmonthsaworkingsmallentrepreneurina5starhotelstructureinSpain,inHoteland6Webmonthsdesigninaand4starmarketinghotelin2.0,Estonia.aimed atindependenthoteliers. VisitedSpent6moremonthsthanworking20countriesina5instarthehotelworld.inSpain,and6monthsina4starhotelinEstonia. Visited morethan20countriesintheworld. 53 Edouard CHANDAVOINE [email protected] CHANDAVOINE [email protected]@gmail.com [email protected] Dateof+birth3306:890650July45199084 Dateofbirth:06JulyFrench1990
French
EDUCATION EDUCATION 2014– 2016 ESSEC BusinessSchool,Paris,France 2014– 2016 ESSEC MBAinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBA inHospitalityManagement(AACSBͲEQUISaccredited) 2015 CFA(CharteredFinancialAnalyst)Level1Candidate. 2015 2010-2014 CFA KEDGE(CharteredBusinessFinancialSchool,Analyst)Bordeaux,LevelFrance1Candidate. 2010-2014 KEDGEMasterBusiDegreeness(AACSBSchool,ͲEQUISBordeaux,accredited),France Thesis:“HotelopeningChallenges” Master Degree(AACSBͲEQUISaccredited),Thesis:“HotelopeningChallenges” KarlFranzensUniversität,Graz,Austria 2012 KarlErasmusFranzensExchange,Universität,SuccessfullyGraz,Austriapassed GermanͲtaughtmarketingcourses. 2012 ErasmusExchange,Successfullypassed GermanͲtaughtmarketingcourses.
WORK EXPERIENCE WORK EXPERIENCE 20014 – 2016 DISNEYLANDPARIS,Chessy,France 20014 – 2016 DISNEYLANDRevenue ManagementPARIS,Chessy, analyst Francein promotional offer team. Revenue Management Department (Apprentice) Revenuex Dramatically Managementincreased analystthe in promotionalaccuracyof offerthe averageteam. Revenuepackage ManagementdiscountKPI Departmentfroman (Apprentice)offerlevelto a x DramaticallybookingnumberincreasedlevelthankstheaccuracytoanAccessofthebasedaveragetool.package(KPInowdiscountbroadlyKPIusedfromataanboardofferlevel)level toa xbookingImplementednumberanlevelautomatizedthankstoexcel/vbaanAccessbasedtoolstotool.generate(KPInowweeklybroadlyofferusedperformanceataboardlevel)report in10 x Implementedminvs.3to4anhoursautomatizedbefore. excel/vbatoolstogenerateweeklyofferperformancereportin10 xminDevelopedvs.3to4anhoursexcelbefore.decision toolallowingtoquicklycalculatetheoreticaldiscountedrateforany x DevelopedkindofHotel/roomanexceltype/partydecisiontoolmix/pricingallowingseason/LOStoquicklycalculatecombinations.theoretical(Morediscountedthan3kcombinations)rateforany xkindCurrentlyofHotel/roomworkingontype/partyawaytomix/pricingevaluatetheseason/LOSyieldeffect.combinations.(Revenuegenerated(Morethanthrough3kcombinations)yield) xxCurrentlyReprocessedworkingtheonlasta3wayyearstoevaluatehistoryoftheofferyieldrelatedeffect.data(Revenuepresentgeneratedinsystemthroughinorderyield)tofacilitate x Reprocessedanalysts’dailythejob.last(Very3yearssubstantialhistoryamountofofferofrelatedtimesaveddataforpresentanalysts)insystem inordertofacilitate analysts’dailyjob.(Verysubstantialamountoftimesavedforanalysts) Sep 2013- ACCORHOTELS,Paris,France SepMar 2013-2014 ACCORHOTELS,Sales Assistant workedParis, Francein collaboration with Sofitel Thalassa France Sales Director. Mar 2014 Salesx Developed Assistant theworkedsales in ofcollaborationSofitelQuiberon, with SofitelBiarritz Thalassa&Ajaccio. France Sales Director. xxDevelopedElaboratedthe&followedsalesofSofitelthecontractingQuiberon,processBiarritzwith&Ajaccio.15distributors. xxElaboratedCreatedHTML&followednewslettersthecontractingtopresentprocessthenewwithoffers15todistributors.partners. xxCreatedEnhancedHTMLthenewslettersSofitelQuiberontopresentwebsitetheinnewcollaborationofferstopartners.withMarketing Team,usingtheCMS. xxEnhancedCreatedantheExcelSofiteltoolQuiberontoanalyzewebsitethemonthlyincollaborationproductionwithofMarketingeachdistributorTeam,usingtohelptheCMS.deciding ifa x CreatedcontractanshouldExcelbetoolrenewed.toanalyze themonthlyproductionofeachdistributortohelpdecidingifa contractshouldberenewed. JuneͲ KEDGEBusinessSchool,Bordeaux,France JuneJulyͲ2012 KEDGEMemberBusinessofa5peopleSchool,teamBordeaux,managingFrance200studentshiredtowelcomeKedgeBScandidates July2012 Memberx Responsibleofa5peoplefortheteamreceptionmanagingof4000200candidatesstudentshiredintendingtowelcometoenterKedgeKedgeBSBS.candidates xxResponsibleHandleda160K€forthebudgetreceptionandofmanaged4000candidates200personsintendingduringto1month.enterKedge BS. x Handled a160K€budgetandmanaged200personsduring1month. st June- NICOLAS1 wineretailorinFrance,Paris,France st June-July 2011 NICOLASStoreManager1 wine retailorinFrance,Paris,France July 2011 Storex IndependentlyManager ranawinestoreinParis(1M€turnoverin2010) x Independently ranawinestoreinParis(1M€turnoverin2010) LANGUAGES AND TECHNOLOGY LLanguagesANGUAGES ANDFrench TECHN:OnativeLOGY ,English:fluent;German :intermediary ;Spanish :basic LanguagesTechnology FrenchComputer:nativeproficiency: ,EnglishBusiness:fluent;Objects,GermanPack :intermediaryOffice,Microsoft ;SpanishAccess, :basicWebsiteDevelopment,Finalcut Technology ComputerPro,Indesign.proficiency: BusinessObjects,PackOffice,MicrosoftAccess,WebsiteDevelopment,Finalcut Pro, Indesign. OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE 2015:AccorTakeOffChallenge:ImagineACCORloyaltyprogramin2020.Finished3rd among160teams rd 2015:2013:AccorRoadTakeTripinOffEuropeChallenge:Human:Imagineexperience,ACCOR1loyaltymonth,program15countriesin2020.andFinishedover90003 amongKilometers.160teams 2013:RoadTripinEurope:Humanexperience,1month,15countriesandover9000Kilometers. 55 Héloïse COTHENET Héloï[email protected] COTHENET [email protected] Dateofbirth:29+December33(0)6681992935604 Dateofbirth:29DecemberFrench1992 French
EDUCATION 2014EDUCATION–2016 ESSECBusinessSchool,Paris,France
2014–2016 MBAESSECinHospitalityBusinessManagementSchool,Paris,(AACSBFranceͲEQUISaccredited) 2011Ͳ2013 EcoleMBAHôtelièreinHospitalitydeGuyancourt,ManagementFrance(AACSBͲEQUISaccredited) 2011Ͳ2013 UndergraduateEcoleHôtelièreDiplomadeGuyancourt,inhospitalityFranceManagement(concentrationinmarketing) UndergraduateDiplomainhospitalityManagement(concentrationinmarketing) WORK EXPERIENCE WORK EXPERIENCE Oct 2014– ELIORRESTAURATION,Rueil Malmaison,France OctOct20162014 – ContractELIORCatering,RESTAURATION,RevenueRueilof€Million. Malmaison,3774France Oct2016 AreaContractManagerCatering,(apprenticeship)Revenueof€Million.3774 x AssistedAreaManagertheArea(apprenticeship)Managerinhismissions(budgets,teammanagement,resultimprovements, implementationx AssistedtheAreaofnewManagerprocedures,inhis…)missions (budgets,teammanagement,resultimprovements, x Managedimplementationkitchenteamsofnewindifferentprocedures,hospitals…) andclinics(teamof11persons) x Participatedx Managedinkitchentheimplementationteamsindifferentofanewhospitalssingleandcontractclinicsfor(team4clinicsof11persons) x Participatedintheimplementationofanewsinglecontractfor4clinics Nov.2013– STRANDPALACE,London,UnitedKingdom JulyNov.20142013 – IndependentSTRANDPALACE,Hotel,786London,rooms,United3* Kingdom July2014 FrontIndependentDeskOfficerHotel, 786rooms,3* x PerformedFrontDeskCheckOfficerin/ Checkout x Managedx PerformedcashCheckin/Checkout x Tookx Managedpartinthecashimplantation ofnewsoftware(Opera) x Tookpartintheimplantationofnewsoftware(Opera) Sept2012– SOFITEL,ParisLaDéfense,France SeptSept20132012 – Accorhotels,SOFITEL,Paris151rooms,LaDéfense,5* France Sept2013 FrontAccorhotels,DeskOfficer151(apprenticeship)rooms,5* x PerformedFrontDeskCheckOfficerin/(apprenticeship)Checkout x Invoicedx PerformedguestsCheckandcompanies,in/Checkoutmanaged cash x Offeredx InvoicedConciergeguestsservicesandcompanies, managedcash x Supervisedx OfferedshiftsConcierge services x Supervisedshifts May2011Ͳ TRIANON PALACE,Versailles,France MayMay20122011 Ͳ HiltonTRIANONͲWaldorfPALACE,Astoria,Versailles,4* France May2012 CookHilton(apprenticeship)ͲWaldorfAstoria,atthe4*luxury brasserie x inCookcharge(apprenticeship)ofdifferenttasks:atthe luxurybrasserie ͲStartersx incharge ofdifferenttasks: ͲBreakfastsͲStarters ͲSundayͲBreakfastsbrunches ͲSundaybrunches LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES French AND TECHNOLOGY:mothertongue; English :fluent ;German :intermediate;Italian:basic;Arabic:beginner TechnologyLanguages GoodFrenchknowledge:motherofthetonguePack;EnglishOffice(especially :fluent ;GermanEXCEL), :andintermediatehospitality;softwareItalian:basic(Opera,;Arabic…) :beginner Technology GoodknowledgeofthePackOffice(especiallyEXCEL),andhospitalitysoftware(Opera,…) OTHER RELEVANT INFORMATION EventOTHERmanager RELEVANToftheIMHI INFORMATIONstudentassociation MemberEventofmanagerascoutofassociationtheIMHIͲstudentLeaderassociationofahumanitarian projectinPeru PassionateMemberaboutofascouttravelsassociation–ParticipationͲLeadertorunningofahumanitarianraces projectinPeru Passionateabouttravels–Participationtorunningraces
57 Inès DE MOULINS [email protected] Inès DE MOULINS [email protected] Dateofbirth:13May1993 +33(0)618490606 French Dateofbirth:13May1993 French EDUCATION
EDUCATION2014Ͳ2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2014Ͳ2016 ESSECBusinessSchool,Paris,France Concentration:LuxuryServicesManagement MBAinHospitalityManagement(AACSBͲEQUISaccredited) Concentration:LuxuryServicesManagement 2011Ͳ2014 AIM,AcadémieInternationaledeManagement BachelorofScience:HotelandTourismManagement 2011Ͳ2014 AIM,AcadémieInternationaledeManagement AffiliatedschoolwithAHLA/USA(AmericanHotel&LodgingAssociation) BachelorofScience:HotelandTourismManagement WORK EXPERIENCEAffiliatedschoolwithAHLA/USA(AmericanHotel&LodgingAssociation) WORKApril– EXPERIENCEOct WESTIN RESORTNusaDua*****,BALI,INDONESIA 2015 RevenueManagementIntern April–Oct WESTINRESORTNusaDua*****,BALI,INDONESIA x Analysedthehotelperformance 2015 RevenueManagementIntern x PreparedandhostedweeklyYieldmeeting x Analysedthehotelperformance x Managedextranetdistribution x PreparedandhostedweeklyYieldmeeting x Realisedreportstoimproveroomdistributionstrategy x Managedextranetdistribution x Assistedinthebudgetrealization x Realisedreportstoimproveroomdistributionstrategy x Updatedweeklypace,dailypickupanddailyavailabilityreports x Assistedinthebudgetrealization x Trackedwholesalerproduction x Updatedweeklypace,dailypickupanddailyavailabilityreports x Conductedcompetitionanalysis x Trackedwholesalerproduction June2013– COPTHORNEx ConductedTARAcompetitionHOTELLondonanalysisKensington ****,LONDON,UK Jan2014 SalesIntern June2013– COPTHORNETARAHOTELLondonKensington****,LONDON,UK x Coordinatedthesalesteam Jan2014 SalesIntern x Assistedinthemarketingplan x Coordinatedthesalesteam x Conductedactivitiesresearch x Assistedinthemarketingplan x AnalysedCompetition x Conductedactivitiesresearch x Performedcoldcallsandshowedaroundtopotentialclients x AnalysedCompetition x Handled͒administration x Performedcoldcallsandshowedaroundtopotentialclients x ManagedRFPthroughNexusWorldServiceWebsite x Handled͒administration x Produceddatabaseandreports x ManagedRFPthroughNexusWorldServiceWebsite May–Sept MARRIOTTx ProducedRENAISSANCEdatabaseandParisreportsLeParc Trocadéro*****,PARIS,FRANCE 2012 CrossTraining May–Sept MARRIOTTRENAISSANCEParisLeParcTrocadéro*****,PARIS,FRANCE SalesandMarketingIntern: 2012 CrossTraining x Realisedproductionreports SalesandMarketingIntern: x Updatedwebsites x Realisedproductionreports x Organisedeventsandpromotions x Updatedwebsites FoodandBeverageIntern: x Organisedeventsandpromotions x Tendedthebaranddeliveredfood FoodandBeverageIntern: x Administrativetasks(planning,costcalculation) x Tendedthebaranddeliveredfood SepttoOct THEx PRINCEAdministrativeREGENT,tasksPub,(planning,LONDON,costUK calculation) 2011 WaitressandBartender Sept toOct THEPRINCEREGENT,Pub,LONDON,UK 2011July 2010 WaitressFEEMAISON,andBartenderRestaurant, EVREUX,FRANCE Kitchen,Waitress July2010 FEEMAISON,Restaurant,EVREUX,FRANCE LANGUAGESKitchen, ANDWaitress TECHNOLOGY Languages French:nativelanguage,English:fluent,German:basic LANGUAGESTechnology ANDProficient TECHNOLOGY in Microsoft software (PowerPoint, Word and Excel), Opera (SFA, PMS, Sales & Catering), Languages French:nativelanguage,English:fluent,German:basic GalaxyandStarwoodOnetools Technology Proficient in Microsoft software (PowerPoint, Word and Excel), Opera (SFA, PMS, Sales & Catering), INTERESTSGalaxyandStarwoodOnetools INTERESTSJuly2014: RoadtripinThailandandCambodia Sport (running), cooking and traveling July2014:RoadtripinThailandandCambodia Sport (running), cooking and traveling
59 BlandineBlandine DECAUX DECAUX [email protected]@essec.edu +33(0)623578543 Dateofbirth:Date17ofthbirth:June199117thJune1991 French French
EDUCATIONEDUCATION
2014–20162014 ESSEC–2016Business ESSECSchool,BusinessParis,School,FranceParis,France MBAinHospitalityMBAinManagementHospitalityManagement(AACSBͲEQUIS(AACSBaccredited)ͲEQUISaccredited) 2013–20142013 Université–2014 ParisUniversitéOuestParisNanterreOuestLaNanterreDéfense,LaNanterre,Défense,FranceNanterre,France BachelorinBachelorLuxuryHospitalityinLuxuryHospitalityManagementManagement 2011–20132011 EPMTTH–2013(ÉcoleEPMTTHdeParis(ÉcoledesdemétiersParisdesdemétierslatablededulatourismetableduettourismedel’hôtellerie),etdel’hôtellerie),Paris,FranceParis, France UndergraduateUndergraduateDiplomainDiplomaHospitalityinHospitalityandCateringand–MajorCateringinaccounting–Majorinaccountingandmarketingandmarketing WORK EXPERIENCEWORK EXPERIENCE ApriltoSeptApril AtlantistoSeptThe AtlantisPalm,Dubai,ThePalm,UnitedDubai,ArabUnitedEmiratesArabEmirates 2015 2015Internship: RevenueInternship:AnalystRevenue Analyst x Managedx roomManagedinventoryroominventory x Analyzedx salesAnalyzedstrategysales strategy x Monitoredx MonitoredandfollowedandͲupfollowedreportsͲandupreportsmodelsand models x Controlledx andControlledevaluatedandsalesevaluatedpromotionssalespromotions x MarketxresearchMarketandresearchanalysisandonanalysisthe“Suite”ontheproduct“Suite” product x CreatedxamodelCreatedofanalysisamodelforofanalysiscancellationsforcancellations x Participatedx Participatedinmonthly/quarterlyinmonthly/quarterlyreports reports x AssistedxinmonitoringAssistedinmonitoringsalesforRamadansalesforinRamadanF&B inF&B x Overviewedx OverviewedWaterparkWaterparkandF&BrevenueandF&Bstrategiesrevenue strategies 2013–20142013 Mercure–2014ParisMercureCentreParisTourCentreEiffel,TourParis,Eiffel,FranceParis,France Apprenticeship:Apprenticeship:JuniorSalesJuniorExecutiveSales–ExecutiveSeminars–andSeminarsbanquetingandbanqueting x Createdquotationx Createdofquotationprojectsofprojects x Negotiatedx Negotiatedprojectswithprojectscustomerswith(MICEcustomersandLeisure)(MICEand Leisure) x ConductedxConductedhotelsightshotel sights x Handledprojectsx Handledfromprojectsnegotiationfromnegotiationtofinalinvoicetofinal invoice 2012–20132012 Le–Méridien2013 LeÉtoile,MéridienParis,Étoile,FranceParis, France Apprenticeship:Apprenticeship:ReceptionistRecept ionist x CheckͲin/checkx CheckͲoutͲin/check Ͳout x Greetedguestsx Greetedandguestsadvisedandonadvisedtouristattractionsontouristattractions x Handledpersonalx cashregister Handledpersonalcashregister 2011–20122011 Apprenticeship:–2012 Apprenticeship:FloorHousekeeperFloorHousekeeper x ManagedxaManagedteamofhousemaidsateamofhousemaidsandvalets(upandtovalets10persons)(upto10 persons) x Maintainedx Maintainedinventoryofinventoryamenitiesofonamenitiestheflooron thefloor x Roominspectionx RoomandinspectionmaintenanceandmaintenancefollowͲup followͲup 2010Ͳ20112010 HostellerieͲ2011 HostellerieLaCroixBlanche,LaCroixFontevraudBlanche,FontevraudͲl’Abbaye,FranceͲl’Abbaye,France Apprenticeship:Apprenticeship:ReceptionistReceptionist x Greetedguestsx Greetedandguestsadvisedandtourists,advised tourists, x CheckͲin/checkx CheckͲout,Ͳin/check Ͳout, x Handledgeneralx Handledcashgeneralregister,cash register, x waitressforx waitressbreakfastforandbreakfastgastronomicandgastronomicrestaurantrestaurant LANGUAGESLANGUAGES AND TECHNOLOGY AND TECHNOLOGY LanguagesLanguagesFrench: Native,French:English:Native,Fluent,English:Spanish:Fluent,BasicSpanish:Basic Software SoftwarePackOffice,PackOperaOffice,PMS,OperaCegid,PMS,VisionCegid, Vision OTHER RELEVANTOTHER RELEVANT EXPERIENCE EXPERIENCE TeacherAssistantTeacherofAssistantRevenueofManagementRevenueManagement TreasurerforTreasurerIMHIJuniorforIMHIConsultingJuniorClubConsulting Club MemberofMemberStudentUnion,ofStudentresponsibleUnion,responsibleforplanningsforinplanningssnackinginoutletsnacking(budgetoutlet25k€(budgetperyear)25k€ peryear) 61 Camille DESFORGES [email protected] DESFORGES [email protected] Dateofbirth+33:25(0)6August373719920997 Dateofbirth:25AugustFrench1992 French
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2011Ͳ2014 UniversityofBrighton,Brighton,UK 2011Ͳ2014 EcoleUniversitydeSavignac,ofBrighton,SavignacBrighton,LesEglises,UK France BA(Hons)EcoledeSavignac,inInternationalSavignacHospitalityLesEglises,Management.France Grade2.1 BA(Hons)inInternationalHospitalityManagement.Grade2.1 June2011 LycéedesFrancsBourgeois,Paris,France June2011 HighLycéeSchooldesFrancsDiplomaBourgeois,inScienceParis,andFrancetechnologiesofmanagement(STG)withhonors. HighSchoolDiplomainScienceandtechnologiesofmanagement(STG)withhonors. WORK EXPERIENCE WORK EXPERIENCE April – ANGELINAPARIS–GROUPEBERTRAND,Paris,France Sept2015April– InternalANGELINAAuditPARISforAngelina–GROUPERivolBERTRAND,i Paris,France Sept2015 xInternalControlledAuditinventory.forAngelina Rivoli xxAnalyzedControlledrevenueinventory.repartition andcosts. xxExaminedAnalyzedHRrevenuebudgetrepartitionandplanning.andcosts. xxManagedExaminedfinancialHRbudgetflows.andplanning. xxImplementedManagedfinancialnewprocessesflows. andprocedures. xImplementednewprocessesandprocedures. July– L’HERMITAGE 5*ͲGROUPELUCIENBARRIERE,LaBaule,France AugustJuly–2014 AssistantL’HERMITAGEMaître5*d’hôtelͲGROUPE–FoodLUCIENandBeverageBARRIERE,DepartmentLaBaule,France August2014 xAssistantWelcomedMaîtreguestsd’hôtel –FoodandBeverageDepartment xxSoldWelcomedthedailyguestsmenu andmanagedateamofwaitersthroughouttheservice. xxHandledSoldtheservicedailymenuqualityandandmanagedrestaurantateamstandards:ofwaitersLaTerrasse.throughout theservice. xxDealtHandledwithservicecustomerqualitycomplaintsandrestaurant standards:LaTerrasse. xDealtwithcustomercomplaints March– HOTEL BAGUÈS5*ͲDerbyHotelCollection,Barcelona,Spain AugustMarch2013– AssistantHOTELBAGUÈSFoodand5*ͲBeverageDerbyHotelManagerCollection,Barcelona,Spain August 2013 xAssistantResponsibleFoodforandbreakfast.Beverage Manager xxDealtResponsiblewithadministrativeforbreakfast.tasks stocksorcreationofanewmenu. xxManagedDealtwithminibarsadministrativeandwaitresstasksstocksforlunchorcreationanddinnerofaservices.newmenu. xManagedminibarsandwaitressforlunchanddinnerservices. March– THE PALACEHOTEL5*ͲAXHotel,Sliema,Malta AprilMarch2012– AssistantTHEPALACEFoodHOTELandBeverage5*ͲAXHotel,ManagerSliema,Malta April 2012 xAssistantSupervisedFoodateamandBeverageofmaidsonManagertwofloors. xxDealtSupervisedwithadministrativeateamofmaidstasksonliketwodailyfloors.reports. xxCheckedDealtwithmaids’administrativework. taskslikedailyreports. xCheckedmaids’work. November LEMÉRIDIEN ETOILE4*ͲSTARWOODHOTELS GROUP,Paris,France 2011November ReceptionistLEMÉRIDIENandETOILERoom4*serviceͲSTARWOOD HOTELS GROUP,Paris,France 2011 xReceptionistRoomserviceandforRoombreakfastservice xxCheckRoominserviceandcheckforbreakfastout xCheckinandcheckout LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES French:AND TECHNOLOGYmothertongue,English:fluent,Spanish:fluent.
PackLanguagesOffice Word,French:Excelmother(Advanced),tongue,PowerEnglish:Point,fluent,Sphinx,Spanish:Opera,fluent.MICROS,SketchͲupGoogle.
PackOffice Word,Excel(Advanced),PowerPoint,Sphinx,Opera,MICROS,SketchͲupGoogle. OTHER RELEVANT INFORMATION OTHER RELEVANT INFORMATION Lived: England(2013/2014);Spain(2012/2013);Malta(M./Ap.2012);NewCaledonia(1998). ScoutingLived:Englandmovement:(2013/2014);8yearsSpain(2012/2013);Malta(M./Ap.2012);NewCaledonia(1998). BasicScoutingFirstmovement:Aids:ability8toyearsgivefirstassistanceinemergency. Sports:BasicFirstrunningAids:(halfabilitymarathons),togivefirstsailing.assistance inemergency. Sports: running(halfmarathons),sailing.
63 Fatoumata Binta DIALLO [email protected] Fatoumata Binta DIALLO [email protected] Dateofbirth:4thFebruary1989 +33(0)669701241 th Guinean Dateofbirth:4 February1989 Guinean EDUCATION 2014EDUCATIONͲ2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2014Ͳ2016 ESSECBusinessSchool,Paris,France 2008Ͳ2011 GlionMBAInstituteinHospitalityofHigherManagementEducation,(AACSBGlion,ͲEQUISSwitzerlandaccredited) BachelorinBusinessAdministration(Honors) 2008Ͳ2011 GlionInstituteofHigherEducation,Glion,Switzerland WORK EXPERIENCEBachelorinBusinessAdministration(Honors) 2014WORKͲNow EXPERIENCE EliorGroup, Paris,France Oneoftheworld’sleadingoperatorsinthecontractingfoodandsupportservicesindustry,#1in 2014ͲNow EliorGroup,Paris,France France,ItalyandSpainwithmorethan16000restaurants) Oneoftheworld’sleadingoperatorsinthecontractingfoodandsupportservicesindustry,#1in CRMProjectmanagerassistant (apprenticeship) France,ItalyandSpainwithmorethan16000restaurants) x CRMAdministeredProjectmanagertheCRMassistantDatabase (apprenticeship)(Pivotal)beinginchargeofqualifyingandcleaningthesystemand providingextractions x AdministeredtheCRMDatabase(Pivotal)beinginchargeofqualifyingandcleaningthesystemand x HandledprovidingtheextractionsHotͲlinefor internalusersontheFrenchperimetertoassistandsolveconcerns x xTrainedHandleduserstheHottotheͲlineCRMforinternalandtheusersgeoͲlocalizationontheFrenchtoolsperimeter(LPDI)andtoconceivedassistandtrainingsolveconcernssupports (guides,tutorials) x TraineduserstotheCRMandthegeoͲlocalizationtools(LPDI)andconceivedtrainingsupports x Co(guides,Ͳmanagedtutorials)theimplementation ofamassemailingtool(MailPerformance)andthecreationof themessageontheplatform x CoͲmanagedtheimplementationofamassemailingtool(MailPerformance)andthecreationof 2012Ͳ2013 KempinskithemessageDjiboutionthePalace,platformDjibouti, Djibouti 5*hotel,320rooms,5FoodandBeverageoutlets,conferencefacilitiesandballrooms 2012Ͳ2013 KempinskiDjiboutiPalace,Djibouti,Djibouti Eventsmanager–Foodandbeveragedepartment 5*hotel,320rooms,5FoodandBeverageoutlets,conferencefacilitiesandballrooms x EventsCoordinatedmanagerthe–eventsFoodandsetbeverageupwithalldepartmentdepartmentsandhostedaweeklyeventsmeeting x xAdministeredCoordinatedthetheeventseventcalendarsetupwithonallthedepartmentspropertymanagementandhostedsystemaweekly(OPERA)eventsandmeetingmanaged the eventsspacesreservations x Administeredtheeventcalendaronthepropertymanagementsystem(OPERA)andmanagedthe x Deliveredeventsspacesquotesreservationsandfollowed upforpaymentswiththefinancedepartment x Supportedtheoperationteamsduringserviceandforadministrativetasks x Deliveredquotesandfollowedupforpaymentswiththefinancedepartment 2011 Managementx Supportedthetraineeoperation–Frontteamsdeskduringdepartmentserviceandforadministrativetasks x 2011 ManagementInitiatedaprojecttraineeto–improveFrontdeskthecommunicationdepartment betweentheFrontdeskandmaintenance departmentstoreduceguestcomplaints x InitiatedaprojecttoimprovethecommunicationbetweentheFrontdeskandmaintenance x ExecuteddepartmentsoperationstoreducerelatedguesttocomplaintstheguestsstayonOPERA(checkin,invoicing,checkout) x xPromotedExecutedoperationstheGHAloyaltyrelatedprogrammetotheguestsandstayupdatedonOPERAtheguests(checkprofilesin,invoicing,onthechecksystemout) x xManagedPromotedthethebusinessGHAloyaltycenterprogramme(calloperator,andupdatedcopies,scans,theguestsetc.)profilesonthesystem 2010 Glionx ManagedInstitutetheofbusinessHigherEducation,center(callBulle,operator,Switzerlandcopies,scans,etc.) Trainee –Fontdeskdepartment 2010 GlionInstituteofHigherEducation,Bulle,Switzerland x TraineeAssisted–Fontthestudentdeskdepartmentofficeforthe Graduationceremony(invitationsandreservations) x xManagedAssistedthethestudentstudentofficedatabaseforthe(updates,Graduationstudentceremonycardsconception)(invitations andreservations) x xSupportedManagedthethestudentstudentsdatabase(mailmanagement,(updates,studentinformationcardsconception)boardsupdates, assessmentsreception) x xHandledSupportedthethestudentstudentsdesk(mailcashiermanagement,andmadetheinformationmonthlyinventoryboardsupdates,oftheofficeassessmentssuppliesreception) x Handledthestudentdeskcashierandmadethemonthlyinventoryoftheofficesupplies 2008 RitzCarltonPenhaLonga,Sintra,Portugal 5*hotel,194rooms,5F&Boutlets,conferencefacilitiesand2Golfcourts 2008 RitzCarltonPenhaLonga,Sintra,Portugal Trainee–Foodandbeveragedepartment 5*hotel,194rooms,5F&Boutlets,conferencefacilitiesand2Golfcourts x TraineeBanquet–FoodandF&Bandoutlets:beverageservicedepartmentandsetupforevents(conferences,cocktailsandweddings) x xRoomBanquetservice:andF&Bmanagedoutlets:theserviceminibarandforset190uproomsforevents(invoicing(conferences,onMICROS,cocktailsstockandcontrolweddings)and inventory) x Roomservice:managedtheminibarfor190rooms(invoicingonMICROS,stockcontroland LANGUAGES ANDinventory) TECHNOLOGY xFrench(native),English(fluent),Spanish(basic) LANGUAGES AND TECHNOLOGY x xMicrosoftFrench(native),Officeprogrammes,English(fluent),OPERASpanishProperty(basic)management system(Frontdesk,Salesandcatering,Accounting), PivotalCRM,MailPerformance(Emailingplatform),BBFlash(tutorialvideosconception),LPDI(geoͲlocalizationtool) x MicrosoftOfficeprogrammes,OPERAPropertymanagementsystem(Frontdesk,Salesandcatering,Accounting), OTHERPivotal RELEVANTCRM,MailPerformance EXPERIENCE(Emailingplatform),BBFlash(tutorialvideosconception),LPDI(geoͲlocalizationtool) xOTHERLeaved inRELEVANTmorethan5 EXPERIENCEdifferentcountries x xCertifiedLeavedininmorescubathandiving5differentcertificationcountriesͲPADI Level1OpenWater x CertifiedinscubadivingcertificationͲPADILevel1OpenWater 65 Nicolas DUBRUEL [email protected] DUBRUEL [email protected] Dateofbirth:13December+33(0)6199045857787 Dateofbirth:13FrenchDecember 1990 French
EDUCATION 2014Ͳ2016EDUCATION ESSECBusiness School–Paris,FRANCE
2014Ͳ2016MBAinHospitalityESSECBusinessManagementSchool–(AACSBParis,ͲFRANCEEQUISaccredited) 2010Ͳ2013 MBAinHospitalityManagement(AACSBͲEQUISaccredited) VATELInternationalBusinessSchoolHotel&TourismManagement–Brussels,BELGIUM 2010Ͳ2013Bachelor DegreeVATELInternationalinHospitalityBusinessManagementSchool Hotel&TourismManagement–Brussels,BELGIUM BachelorDegreeinHospitalityManagement WORK EXPERIENCE 2015 WORKFOUR EXPERIENCESEASONSHotels andResorts – Istanbul,TURKEY 6months2015 AssistantFOURIncomeSEASONSManagerHotels–FinanceandͲResortsInternship – Istanbul,TURKEY 6monthsx Designed AssistantExcelSpeadsheetsIncomeManagertofacilitate–FinancedailyͲcontrolInternship x CoͲordinatedx DesignedFourSeasonsExcelSpeadsheetsGlobalAuditstofacilitatedailycontrol x Controlledx CorevenueͲordinatedforbothFourSeasonsFourSeasonsGlobalpropertiesAudits inIstanbul Reservationx ControlledExecutiverevenueforbothFourSeasonspropertiesinIstanbul x ReinforcedReservationcommercialsExecutiverelations betweenthehotelandinternationaltourismagencies x Reinforcedcommercialsrelationsbetweenthehotelandinternationaltourismagencies 2013 INTERCONTINENTALHotelsandResorts– KohSamui,THAILAND 5months2013 GuestRelationsINTERCONTINENTALEurhodipͲInternshipHotelsandResorts– KohSamui,THAILAND 5monthsx Trained GuestnewGuestsRelationsRelationsEurhodipstaffͲInternshipmembers x Increasedx TrainedIHGRecognitionnewGuests(GuestRelationssatisfaction)staffmembersby10% x IncreasedIHGRecognition(Guestsatisfaction)by10% 2011–2012 MEDIAROTANAHOTEL–Dubai,UAE 6months2011–Rotana2012 ManagementMEDIAROTANATrainingHOTELProgram–Dubai, UAE 6monthsFood andRotanaBeverageManagement TrainingProgram x HadanFoverviewoodandBeverageofallFood andBeverageoutlets. x Supportedx HadtheanFoodoverviewandBeverageofallFoodManagerandBeverageinhisdailyoutlets.tasks. x CoͲdevelopedx SupportednewbanquetingtheFoodandevents.Beverage Managerinhisdailytasks. x CoͲdevelopednewbanquetingevents. 2010–2011 WARWICK BARSEYHOTEL–Brussels,BELGIUM
6months2010–Front2011OfficeWARWICKͲInternshipBARSEY HOTEL–Brussels,BELGIUM 6monthsx Improved FrontinterpersonalOfficeͲInternshipcommunication skillsandstrengthenedOperaKnowledge x ImprovedinterpersonalcommunicationskillsandstrengthenedOperaKnowledge LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES Frenchand ANDItalian: TECHNOLOGYnative,English:fluent,German:intermediate TechnologyLanguages Microsoft FrenchOffice,andPrezi,Italian:Operanative, English:fluent,German:intermediate Technology MicrosoftOffice,Prezi,Opera OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE Worked3 monthsattheRomanianOlympicCommitteetoprepare Sochiolympicgames Sport:climbing,Workedski3(excellentmonthsatlevel),theRomanianswimming,Olympic Committeetoprepare Sochiolympicgames Music:drums,Sport:pianoclimbing, ski(excellentlevel),swimming, VolunteeringMusic::participateddrums,pianotothe«makeawish»AssociationinBrusselsandtocharityconcerts Volunteering:participatedtothe«makeawish»AssociationinBrusselsandtocharityconcerts
67 Antonin DUEZ [email protected] DUEZ [email protected] +33(0)673240973 Dateofbirth:16February1989 Dateofbirth:16February1989 French French EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2007–2013 UniversitéJeanMoulin–Lyon3,Lyon,France 2007–2013 UniversitéJeanMoulin–Lyon3,Lyon,France Master(M.Sc)inInternationalPrivateLaw Master(M.Sc)inInternationalPrivateLaw BachelordegreeinPrivateandCriminalLaw BachelordegreeinPrivateandCriminalLaw UniversitydegreesinEnglishandAmericanLaw UniversitydegreesinEnglishandAmericanLaw WORK EXPERIENCE WORK EXPERIENCE July 2015 Marriott’sClusterRevenue‘SouthofFrance’ July2015 Marriott’sClusterRevenue‘SouthofFrance’ Sep2015 MarriottCapd’AilͲACHotelNiceͲCourtyardToulouse Sep2015 MarriottCapd’AilͲACHotelNiceͲCourtyardToulouse MultiͲpropertyRevenueTrainee MultiͲpropertyRevenueTrainee x Managedandcoordinateddistributionchannels x Managedandcoordinateddistributionchannels x Analysedrevenueandsetuprevenuetoolsonadailybasis x Analysedrevenueandsetuprevenuetoolsonadailybasis x ForecastedpricesandpickͲuponshorttolongterm x ForecastedpricesandpickͲuponshorttolongterm x Handledstrategicanalysis x Handledstrategicanalysis March2015 HôtelMétropoleMonteͲCarlo,Monaco March2015 HôtelMétropoleMonteͲCarlo,Monaco Jun2015 MetcaféMonacobyJoëlRobuchon–MetcaféNYCbyAnneSophiePic Jun2015 MetcaféMonacobyJoëlRobuchon–MetcaféNYCbyAnneSophiePic ProjectDevelopmentTrainee ProjectDevelopmentTrainee x Handledfeasibilityresearchandcontractstudies x Handledfeasibilityresearchandcontractstudies x StudiedNewYorkCity’scateringmarketandcompetitors x StudiedNewYorkCity’scateringmarketandcompetitors x Managedspecialeventsandcommunication x Managedspecialeventsandcommunication x Coordinatedoutlet’sdevelopmentwithinHotel’smanagement x Coordinatedoutlet’sdevelopmentwithinHotel’smanagement May2014 HôtelFouquet’sBarrière,Paris,France May2014 HôtelFouquet’sBarrière,Paris,France August2014 (5*,81rooms,LHWmember) August2014 (5*,81rooms,LHWmember) BarAttendant BarAttendant x TookordersandserveddrinksinthethreedifferentbarsinaccordancewithLHWstandards x TookordersandserveddrinksinthethreedifferentbarsinaccordancewithLHWstandards x PreparedclassiccocktailsandMOF'screations x PreparedclassiccocktailsandMOF'screations x ClosedbarsandofficesaccordingtoHACCPͲbasedprocedures x ClosedbarsandofficesaccordingtoHACCPͲbasedprocedures Nov 2013 Le Chaletd’Adrien,Verbier,Switzerland Nov2013 LeChaletd’Adrien,Verbier,Switzerland March 2014 (5*,Relais&Châteaux,34rooms,MichelinStarRestaurant) March 2014 (5*,Relais&Châteaux,34rooms,MichelinStarRestaurant) Commisdesalle Commisdesalle x Setuptherestaurantsforbreakfast,lunchanddinner x Setuptherestaurantsforbreakfast,lunchanddinner x ServedcustomersintheMichelinStarrestaurant"Latabled'Adrien"andtheluxurybrasserie x ServedcustomersintheMichelinStarrestaurant"Latabled'Adrien"andtheluxurybrasserie x Preparedandservedspecialevents(wedding,winetasting,culinaryexchanges) x Preparedandservedspecialevents(wedding,winetasting,culinaryexchanges) April2013 HôtelHilton,Lyon,France April2013 HôtelHilton,Lyon,France Oct2013 (4*,197rooms) Oct2013 (4*,197rooms) Chefderang Chefderang x Ensuredthereceptionandtheserviceofhotel'sguestsinthebrasserierestaurant x Ensuredthereceptionandtheserviceofhotel'sguestsinthebrasserierestaurant x Handledthe24hourroomservice x Handledthe24hourroomservice x Assistedbarandbanquetingservices x Assistedbarandbanquetingservices LANGUAGES AND TECHNOLOGY LANGUAGES AND TECHNOLOGY Languages French:native;English:fluent;Spanish:intermediary Languages French:native;English:fluent;Spanish:intermediary Technology MicrosoftOffice(Word,Excel,PowerPoint),Micros,Marriottsoftware(MARSHA,OneYield) Technology MicrosoftOffice(Word,Excel,PowerPoint),Micros,Marriottsoftware(MARSHA,OneYield) OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE Food & Level2AwardinWinesandSpirits– Wine&SpiritEducationTrust (WSET) Food& Level2AwardinWinesandSpirits– Wine&SpiritEducationTrust (WSET) Beverage BartenderCertification–EuropeanBartenderSchool(EBS),London,UnitedͲKingdom Beverage BartenderCertification–EuropeanBartenderSchool(EBS),London,UnitedͲKingdom PartͲtimePolyvalentEmployee–McDonald’sCaluire,France PartͲtimePolyvalentEmployee–McDonald’sCaluire,France Law LawtraineeinLabourandCriminalLaw– CabinetRossini,Paris,France Law LawtraineeinLabourandCriminalLaw– CabinetRossini,Paris,France LawtraineeinPersonalInjuriesCompensation–SCPArcadio,LyonFrance LawtraineeinPersonalInjuriesCompensation–SCPArcadio,LyonFrance 69 Pierre DURAND [email protected] DURAND [email protected] Dateof+birth33(0):206th37July8119919990 Dateofbirth:20thJulyFrench1991 French
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2012–2013 UniversitéParisDauphine(Equisaccredited), Paris,France 2012–2013 BachelorUniversitéDegreeParisinDauphineHoteland(EquisRestaurantaccredited),ManagementParis,France(withhonors,headofclass) BachelorDegreeinHotelandRestaurantManagement(withhonors,headofclass)
2009Ͳ2012 LycéeRenéAuffray,Clichy,France 2009Ͳ2012 UndergraduateLycéeRenéAuffray,diplomaClichy,inHospitalityFrance Management(Headofclass) UndergraduatediplomainHospitalityManagement(Headofclass) 2006–2009 LycéeGeorgeSand,Domont,France 2006–2009 HighLycéeSchoolGeorgeDiplomaSand,inDomont,SciencesFrancewithhonors HighSchoolDiplomainScienceswithhonors WORK EXPERIENCE WORK EXPERIENCE Oct 2014– AccorHotelsHeadquarters,Evry,France OctOct20162014– ProjectAccorHotelsManager:Headquarters,HeadofDevelopmentEvry,FranceFrance (Apprenticeship) Oct2016 xProjectMainlyManager:developedHeadmanagedofDevelopmentandsubsidiaryFranceprojects (Apprenticeship) xxRespondedMainlydevelopedtopublicmanagedandprivateandtenderssubsidiary projects xxDrawRespondedupbusinesstopublicplans,andbrandprivateandtendersprogramming recommendations xxCoordinatedDrawupbusinessprojectsplans,withbrandinternalandandprogrammingexternalpartnersrecommendations(investors,architects, designers,builders) xxInvolvedCoordinatedinmoreprojectsthanwith50projectsinternalfromandluxuryexternalBoutiquepartnershotels,(investors,to4Ͳhotelsarchitects,combodesigners,of700rooms,builders) xxDevelopedInvolvedinallmoreAccorHotelsthan50projectsBrands:fromibisluxuryBudgetBoutiquetoSofitelhotels,SOto 4Ͳhotelscomboof700rooms, xxCompanyDevelopedͲwideallAccorHotelsprojects:ExcelBrands:toolsfromcreation,ibisBudgetprofitabilitytoSofitelstudy,SOimpact study x CompanyͲwideprojects:Exceltoolscreation,profitabilitystudy,impactstudy Dec2013– PullmanSydneyHydePark(243rooms) – AccorHotels,Sydney,Australia JuneDec20142013– FoodPullmanandSydneyBeverageHydeAttendantPark(243 rooms) – AccorHotels,Sydney,Australia June2014 xFoodExperiencedandBeveragetheoperationsAttendantin allpointofsalesintheF&Bdepartment x ExperiencedtheoperationsinallpointofsalesintheF&Bdepartment Sept2012– MercureParisLaVillette(182rooms) – AccorHotelsFranchised(AllianceHospitality),Paris,France OctSept20132012 – ManagementMercureParisControllerLaVillette(apprenticeship,(182rooms) – AccorHotelsthen1ͲmonthFranchisedmission) (AllianceHospitality),Paris,France Oct 2013 xManagementInchargeoftheControllermonthly(apprenticeship,closing then1Ͳmonthmission) xxIntegratedInchargeofthethehotelmonthlychargesclosinginthe differentcostcenterswithintheP&L xxWroteIntegratedcommentsthehotelandchargesreportsintothethedifferentheadquarterscostcenters withintheP&L xxMonitoredWrotecommentstheexternalizedandreportscateringtothe headquarters xxManagedMonitoredthetheaccountsexternalizedreceivablecateringand invoicing xÆManageddissertationtheaccountsonthefranchisor’sreceivablechoiceandinvoicing:fromHolidayͲInntoMercure Ædissertationonthefranchisor’schoice:fromHolidayͲInntoMercure April– BestWesternleLavarin(43rooms),Avignon,France JulyApril2011– ExecutiveBestWesternAssistantleLavarin(Mult(43iͲskilledrooms),Internship)Avignon,France July2011 xExecutiveExperiencedAssistanttheoperations(MultiͲskilledandInternship)administrationofanindependenthotel xÆExperienceddissertationtheonoperationstheinvestmentandadministrationdecision:creationofanofindependentmeetingroomshotel Ædissertationontheinvestmentdecision:creationofmeetingrooms 2010Ͳ2012 Experiencesinoperations 2010Ͳ2012 Internships,Experiencesextrainoperations xInternships,CasinoBarrièreextraEnghien ͲLesͲBains,France xxHotelCasinoWestminsterBarrièreEnghien4*,Paris,ͲLesͲFranceBains,France xxLeHotelCéladon,WestminsterMichelin4*,ͲstarParis,restaurant,FranceParis,France xxHotelLeCéladon,GasthofMichelin“zurPost”,ͲstarNuremberg,restaurant,GermanyParis,France x HotelGasthof“zurPost”,Nuremberg,Germany LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDFrench: TECHNOLOGYmothertongue; English:Fluent;German:Basicknowledge ComputerLanguagesskills MicrosoftFrench:motherOffice,tongue;IDPMS,English:GHMhotel,Fluent;SAP,German:MicrosBasicknowledge Computerskills MicrosoftOffice,IDPMS,GHMhotel,SAP,Micros OTHER RELEVANT EXPERIENCE SportsOTHER:Running, RELEVANTski,golf EXPERIENCE CoSportsͲfounder::Running,Artichefski,(Startupgolf food&beveragecompany)inprocess HobbiesCoͲfounder::Cooking,Artichefreading,(Startuptravelingfood&beveragecompany)inprocess Associate:Hobbies:Cooking,AcaciaFrancereading,(innovationtravelingin telemedicine)since2012 Associate: AcaciaFrance(innovationintelemedicine)since2012
71 Naël EL ASSAAD [email protected] Naël EL ASSAAD Dateofbirth:[email protected]10December1989 +33(0)66392French5868 Dateofbirth:10December1989 EDUCATION French 2014Ͳ2016 ESSECBusinessSchool,Paris,France EDUCATION MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2014Ͳ2016 ESSECBusinessSchool,Paris,France 2010 Ͳ2013 InternationalMBAinHospitalityBusinessManagementSchoolinHotel(AACSBandͲEQUISTourismaccredited)Management (CMH),Paris,France EuropeanBachelorinInternationalHospitalityManagement(ACBSPͲECBEaccredited) 2010Ͳ2013 InternationalBusinessSchoolinHotelandTourismManagement(CMH),Paris,France 2005 Ͳ2008 InstitutEuropeanSaintBachelorͲJosephinReims,InternationalFranceHospitalityManagement(ACBSPͲECBEaccredited) High SchoolDiplomawithspecializationinEconomics 2005Ͳ2008 InstitutSaintͲJosephReims,France WORK EXPERIENCESHighSchoolDiplomawithspecializationinEconomics April ͲInnovOrder Company,Paris,France SeptWORK2015 EXPERIENCESBusinessDevelopment trainee AprilͲxInnovOrderEnsuredtheCompanycommunication,Paris,ofFrancethecompany andmaintainedrelationshipwithjournalists Sept2015xBusinessTookpartDevelopmentincreatingatraineebusiness modelandfoundnewclients xxAssistedEnsuredthetheCEOcommunicationintheprospectionofthebusinesscompanyangelsandmaintainedandinvestorsrelationship withjournalists x Tookpartincreatingabusinessmodelandfoundnewclients SeptͲ Parkx AssistedHyatttheVendômeCEOin*****,theprospectionParis,Francebusinessangelsandinvestors Dec.2013 Food&BeverageManagementtrainee,Banqueting SeptͲ xParkAssistedHyattBanquetVendômeOperations*****,Paris,ManagerFranceinpreparationforupcomingeventsandstaffplanning Dec.2013 xFoodEnsured&BeverageallaccountsManagementreceivabletrainee,arecollectedBanquetingontime xxSetAssistedupandBanquetserviceofOperationsbreakfast,ManagerlunchandindinnerpreparationasperforHyattupcomingbrandstandardseventsandandstaffoperationalplanning xproceduresEnsuredallaccountsreceivablearecollectedontime x Setupandserviceofbreakfast,lunchanddinnerasperHyattbrandstandardsandoperational JanuaryͲ HôtelproceduresLutetia,Concorde Hotels*****,Paris,France July2013 StewardingAssistantManagertrainee JanuaryͲ xHôtelManagedLutetia,ateamConcordeof12lineHotelsemployees*****,Paris, France July2013 xStewardingMonitoredAssistantstocktakeManagerandoutlet’straineebudget x Managedateamof12lineemployees JuneͲ Thex MonitoredStaffordLondonstocktakeByKempinskiandoutlet’s*****,budgetLondon, England Sept.2012 Room ServiceAssistantManager trainee June Ͳ xTheManagedStaffordateamLondonof2BylineKempinskiemployees*****, London,England Sept.2012 xRoomSetupServiceandservedAssistantbreakfast,Managerlunch traineeanddinnerasperKempinskioperatingprocedures x Managedateamof2lineemployees Nov2011Ͳ Westminsterx SetupandWarwickservedbreakfast,InternationallunchHotelanddinner****,Paris,asperFranceKempinskioperatingprocedures April2012 Sales AssistantManagertrainee Nov2011Ͳ xWestminsterTrackedandWarwickreportedInternationalsystemasperHotelWarwick****,operatingParis,Franceprocedures&brandstandards April2012 xSalesHandledAssistantcustomerManagerrelationstraineemanagement xxMaintainedTrackedandrelationshipsreportedsystemwith asotherperdepartmentalWarwickoperatingservicesprocedures &brandstandards x Handledcustomerrelationsmanagement May Ͳ Hôtelx MaintaineddeParisSBMrelationships*****,Monacowith other departmentalservices August 2011 Stock RoomManagertrainee MayͲ xHôtelInvoiceddeParisentriesSBM *****,Monaco August2011 xStockEnsuredRoomproducts’Managerreceptiontrainee xxManagedInvoicedstocksentries x Ensuredproducts’reception LANGUAGES ANDx Managed TECHNOLOGYstocks Languages French:nativespeakerEnglish:fluent Spanish:intermediate ComputerLANGUAGESSkills ANDOpera TECHNOLOGYPMS,Micros,MicrosoftOffice,Prezi Languages French:nativespeakerEnglish:fluent Spanish:intermediate OTHERComputer ACTIVITIESSkills Opera PMS,Micros,MicrosoftOffice,Prezi AtelierdesChefs,cuisinecoursesinParis OTHER ACTIVITIES Competitions:Urbanfootandtennis Atelierdes Chefs,cuisinecoursesinParis Competitions:Urbanfootandtennis
73 Virgile FAURY [email protected] FAURY [email protected] Dateof+33birth:(0)6681May9519915664 Dateofbirth:6MayFrench1991
French
EDUCATION 2014EDUCATION–2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2014–2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2010–2013 InstitutPaulBOCUSE,Lyon,France 2010–2013 BachelorInstitutPaulDegreeBOCUSE,inInternationalLyon,FranceHotelandF&BManagement BachelorDegreeinInternationalHotelandF&BManagement 2010 Institution desCHARTREUX,Lyon,France HighSchoolDiplomainEconomics(withHonors) 2010 InstitutiondesCHARTREUX,Lyon,France HighSchoolDiplomainEconomics(withHonors) WORK EXPERIENCE AprilWORKͲ EXPERIENCELEONARDO HOTELSͲBERLINHEADQUARTERS GERMANY
SeptAprilͲ2015 (3LEONARDOͲ4starhotelsHOTELS–58hotelsͲBERLINinEurope)HEADQUARTERS GERMANY Sept2015 Revenue(3Ͳ4star&hotelsDistribution–58hotelsinternshipinEurope) •Revenueanalyzed&annualDistributionbudgetinternshipͲmonthly forecast ••implementedanalyzedannualyieldingbudgetͲcontrolledͲmonthlycostforecastͲadvisedclusterrevenuemanagers ••connectedimplementednewyieldingpropertiesͲcontrolledwithgdscost&channelͲadvisedmanagersclusterrevenuemanagers •connectednewpropertieswithgds&channelmanagers June– HOTEL LEGERMAIN,CALGARYCANADA DecJune2013– (5HOTELstarBoutiqueLEGERMAIN,HotelCALGARYof143rooms) CANADA Dec2013 Cross(5starͲtrainedBoutiqueinternshipHotelof 143rooms) xCrossworkedͲtrainedwithinternshipthegeneral manager/roomdivisionmanager/businessdevelopmentmanager/sales xmanager/workedwithrevenuethegeneralmanagermanager/ roomdivisionmanager/businessdevelopmentmanager/sales x workedmanager/assalesrevenue&cateringmanagermanager/ reservation/housekeepingsupervisor/concierge/frontdesk xagent/workedhousekeeping/assales&cateringvaletͲmanager/bellman reservation/housekeepingsupervisor/concierge/frontdesk
agent/housekeeping/valetͲbellman May– PAULBOCUSESCHOOLRESTAURANT,SHANGHAI CHINA SeptMay2012– (SchoolPAULBOCUSErestaurantSCHOOLopenedRESTAURANT,forthe2010SHANGHAIWorldExposition) CHINA Sept2012 Marketing(Schoolrestaurant and cost controlopened /for restaurantthe2010 manager,WorldExposition) chef sommelier and trainer xMarketingWorkedas andthe costmarketing control manager/ restaurant&cost manager,control chefmanager sommelierofthe andrestaurant trainer for two periods of one xandWorkedahalfasmonth.themarketing manager&costcontrolmanageroftherestaurantfortwoperiodsofone x Trainedandahalftwomonth.groups of10Chinesestudentseachassommelierandheadwaiter. x Trainedtwogroupsof10Chinesestudentseachassommelierandheadwaiter.
Mai – IHG CARLTON,CANNESFRANCE AuMaigust–2011 (5IHGstarCARLTON,Hotelof343CANNESrooms) FRANCE August2011 Beach(5starRestaurantHotelof343&Roomrooms)Service xBeachworkedRestaurantaswaiter&atRoomtheBeachServiceRestaurant &RoomService x workedaswaiterattheBeachRestaurant&RoomService LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES FrenchAND TECHNOLOGY:mothertongue, English:fluent, Spanish:advanced, Languages Italian:Frenchgood:mothernotions,tongue,Portuguese,English:fluent,Chinese, Spanish:German:advanced,notions Technology Word,Italian:Powerpoint,goodnotions,Excel,Portuguese,OPTIMA,OPERA,Chinese,POSGerman: notions Technology Word,Powerpoint,Excel,OPTIMA,OPERA,POS OTHER RELEVANT EXPERIENCE OTHER9 Working RELEVANTatElyxir EXPERIENCEWineTastingAssociation atEssecBusinessSchool 99 WorkedWorkingasataElyxirSommelierWineTasting&waiterAssociationatCͲGastroatUpscaleEssecBusinessCateringSchoolCompany2013 99 CreatedWorked&asmanagedaSommelieraWine&waiterBaratattheCͲSIRHAGastro2013UpscaleinLyonCatering(InternationalCompanyExhibition2013 ofF&BandHospitality) 99 ExtraCreatedaswaiter&managedatRestaurantaWineBarTêtedoieatthe1SIRHAMichelin2013StarinLyonin2012(InternationalinLyon ExhibitionofF&BandHospitality) 99 CreationExtraasofwaiteraninnovativeatRestaurantrestaurantTêtedoietable1MichelinatthePaulStarBocusein2012InstituteinLyon2011(CreativityAward) 99 COMPETITION:CreationofaninnovativeSoccerͲTennisrestaurantͲSki tableatthePaulBocuseInstitute2011(CreativityAward) 9 COMPETITION:SoccerͲTennisͲSki 75 Svetlana FEODOROFF [email protected] FEODOROFF [email protected] Dateofbirth:+1433October(0)64319913854 43 Dateofbirth:14OctoberFrench1991 French
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinHospitalityBusinessManagementSchool,Paris,(AACSBFranceͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2010–2013 VatelInternationalHotelSchool,Paris,France 2010–2013 BachelorVatelinInternationalHospitalityManagementHotelSchool, Paris,France GraduatedBachelorwithinHospitalityHonors Management GraduatedwithHonors WORK EXPERIENCE WORK EXPERIENCE April – SIXSENSESZILPASYON,Félicité,Seychelles SeptApril2015– PreOpeningSIXSENSESCoordinatorZILPASYON,InternFélicité,Seychelles Sept2015 x MonitoredPreOpeningprojectCoordinatordevelopmentIntern x Assistedx MonitoredtheDirectorprojectofdevelopmentHumanResources x Producedx AssistedmonthlytheDirectorconstructionofHumanreportResourcesforHome Office x Assistedx ProducedGMandmonthlyDirectorconstructionofFinancereportforOS&EforandHomeFF&EOfficedecisions x AssistedGMandDirectorofFinanceforOS&EandFF&Edecisions
June– LOUISEDEBRETAGNE,LeConquet,France AugustJune2014– TraditionalLOUISEBretonDEBRETAGNE,restaurantLeservingConquet,250PAX/dayFrance inSummer August2014 RestaurantTraditionalSupervisorBretonrestaurantserving250PAX/dayinSummer x SupervisedRestaurantandSupervisorcoordinated waiters x Organizedx SupervisedMiseandenPlacecoordinatedthroughwaitersdistribution oftasks,ensuredandmonitoredthecompletionof tasksx Organized MiseenPlacethroughdistributionoftasks,ensuredandmonitoredthecompletionof x Implementedtasks anewcocktailmenu x Implementedanewcocktailmenu July2013– STREGISBORABORA,FrenchPolynesia JanuaryJuly20142013– ButlerSTInternREGISBORABORA,FrenchPolynesia January2014 x ProvidedButlerInternadiscreet,personalizedandanticipatoryattentiontotheguests x Checkx Providedinandcheckadiscreet,out personalizedandanticipatoryattentiontotheguests x Organizedx Checkactivitiesinandcheckandoutrestaurant booking x Supervisedx OrganizedandactivitiescoordinatedandHousekeepingrestaurantbookingandRoom Service x KeyxSignatureSupervisedServicesandcoordinated:Unpacking/Packing,HousekeepingBeverageandRoomService,ServiceButler ServiceDesk,Garment Pressing,x KeySignatureeButlerServices:Unpacking/Packing,BeverageService,ButlerServiceDesk,Garment Pressing,eButler Nov2011Ͳ TheEsplanadeHotel,Auckland,NewZealand AprilNov20122011 Ͳ SalesThe&MarketingEsplanadeInternHotel,Auckland,NewZealand April2012 x ManagedSales&guestsMarketingenquiriesIntern x Developedx Managedaguestguestsdatabaseenquiries x Introducedx DevelopedanewaguestPMSdatabase x Promotedx IntroducedfunctionsanewvenuesPMS toNewZealandandoverseascompanies x Registratedx PromotedwithfunctionsseveralOTAsvenues toNewZealandandoverseascompanies x RegistratedwithseveralOTAs
LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES French:AND TECHNOLOGYnativeEnglish:fluent Russian:progressiveSpanish:beginner ComputerLanguagesskills MacFrench:OSandnativeWindowsEnglish::ExcelfluentPowerRussian:PointandprogressiveKeynoteSpanish:PMS:Opera,beginnerEpitome,Micros Computerskills MacOSandWindows:ExcelPowerPointandKeynotePMS:Opera,Epitome,Micros OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE Royal Monceau:ExtrasinRoomServicesince2011 ShangriRoyalLa:Monceau:ExtrasinBanquetingExtrasinRoomfor3Servicemonthssince 2011 TrianonShangriPalaceLa:Versailles:ExtrasinBanquetingInternshipfor(4months)3monthsand seasonalworkasheadwaitress(3months) TrianonPalaceVersailles:Internship(4months)andseasonalworkasheadwaitress(3months)
77 Guillaume FERON [email protected] Guillaume FERON [email protected] Date ofbirth:30December1991 +33(0)650554735 French Dateofbirth:30December1991 French EDUCATION
2014–2016 ESSECBusinessSchool,Paris,France EDUCATION MBAinInternationalHospitalityManagement 2014–2016 ESSECBusinessSchool,Paris,France MBAinInternationalHospitalityManagement 2010–2013 Vatel InternationalBusinessSchool, Brussels,Belgium Bachelor inHospitalityManagement 2010–2013 VatelInternationalBusinessSchool, Brussels,Belgium BachelorinHospitalityManagement 2009–2012 LycéeJeanned’ArcSaintAspais,Fontainebleau,France HighSchoolDiplomawithSpecializationinScience 2009–2012 LycéeJeanned’ArcSaintAspais,Fontainebleau,France HighSchoolDiplomawithSpecializationinScience WORK EXPERIENCE MarWORK– EXPERIENCEAccorHeadquarter, Evry,France Sept 2015 CoordinatorQuality,GuestExperienceandsustainabledevelopment Mar– AccorHeadquarter,Evry,France x Dealtwithqualityreportsaccordinglytotheyearlygoalsandchallenges. Sept2015 CoordinatorQuality,GuestExperienceandsustainabledevelopment x Ensuredahotelsupportregardingthedifferenttools. x Dealtwithqualityreportsaccordinglytotheyearlygoalsandchallenges. x Workedontheimplementationofnewprocessesandtoolsinthehotels.(Atransitionwas x Ensuredahotelsupportregardingthedifferenttools. occurringwiththemainguestfeedbackplatform,wherealotofhotelsupportwasneeded) x Workedontheimplementationofnewprocessesandtoolsinthehotels.(Atransitionwas x Managedthepotentialimplementationofanewlabelandprogram.(LabelQualitéTourismeand occurringwiththemainguestfeedbackplatform,wherealotofhotelsupportwasneeded) ProgrammepourunhébergementdurableàParis) x Managedthepotentialimplementationofanewlabelandprogram.(LabelQualitéTourismeand x Supportedthehotelstowardauditresultsandpotentialrequests. ProgrammepourunhébergementdurableàParis) x Supportedthehotelstowardauditresultsandpotentialrequests. Jan– INSEADResidence,Fontainebleau,France July2014 Receptionist,Frontoffice Jan– INSEADResidence,Fontainebleau,France x Welcomedguestsandconciergetasks. July2014 Receptionist,Frontoffice x CheckedͲinandcheckedͲout. x Welcomedguestsandconciergetasks. x OpeningandclosingmadedailyontheHotixsoftware. x CheckedͲinandcheckedͲout. x AssistedtheF&Bteamforbreakfastandspecialevents. x OpeningandclosingmadedailyontheHotixsoftware. x AssistedtheF&Bteamforbreakfastandspecialevents. Dec2011– CelticManor Resort,Newport,UnitedKingdoms April2012 ConferenceandBanquetingassociate,Banquetingdepartment Dec2011– CelticManorResort,Newport,UnitedKingdoms x BanquetingroomsInstallationandpreparation. April2012 ConferenceandBanquetingassociate,Banquetingdepartment x Welcomedguests. x BanquetingroomsInstallationandpreparation. x 5Starhotelservice. x Welcomedguests. x 5Starhotelservice. Dec2009Ͳ Renaissance Hotel,Brussels,Belgium April2010 RotatingF&BTrainee Dec2009Ͳ RenaissanceHotel,Brussels,Belgium x April2010 RotatingWorkedF&BmainlyTraineeatthe hotelrestaurant. x Involvedinmanydifferentdepartments:Roomservice/Restaurantbreakfast,lunchanddinner/ x Workedmainlyatthehotelrestaurant. Barserviceatlunchanddinner/Banquetingdepartment. x Involvedinmanydifferentdepartments:Roomservice/Restaurantbreakfast,lunchanddinner/ LANGUAGES AND TECHNOLOGYBarserviceatlunchanddinner/Banquetingdepartment.
Language French:mothertongue,English : fluent,Spanish :basic LANGUAGES AND TECHNOLOGY Computerskills Verygoodoverallunderstandingoftechnologiesandsoftware. Language French:mothertongue,English : fluent,Spanish :basic Computerskills Verygoodoverallunderstandingoftechnologiesandsoftware. OTHER RELEVANT INFORMATION TennisOTHER(Many RELEVANTyearsofpractice), INFORMATIONfitness,bike. Sport challenges:Trekkingaroundthe«MontBlanc»,ParisBrestbybiking(550km) Tennis(Manyyearsofpractice),fitness,bike. Sportchallenges:Trekkingaroundthe«MontBlanc»,ParisBrestbybiking(550km)
79 Clément GHIDINI [email protected] Clément GHIDINI [email protected] Dateof+33(0)6birth:28 32June 35 851991 96 Dateofbirth:28JuneFrench1991 French EDUCATION 2014EDUCATION–2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2014–2016 ESSECBusinessSchool,Paris,France 2012–2013 EcoleMBASupérieureinHospitalityInternationaleManagementde(AACSBSavignac,ͲEQUISFranceaccredited) – University ofWestLondon,England BachelorofArtsTopͲUp(Hons)inHospitalityManagement&Administration 2012–2013 EcoleSupérieureInternationaledeSavignac,France – University ofWestLondon,England 2009 –2012 EcoleBachelorHôtelièreofArtsdeTopParisͲUpJean(Hons)Drouant,inHospitalityFranceManagement &Administration 2009–2012 UndergraduateEcoleHôtelièreDiplomadeParisinJeanHospitalityDrouant,Management,France Accounting&MarketingOption WORK EXPERIENCEUndergraduate DiplomainHospitalityManagement,Accounting&MarketingOption OctWORK2014 EXPERIENCE– AccorHotels Headquarters,Paris,France
OctOct20162014– AssistantAccorHotelsProjectHeadquarters,Manager,CustomerParis,FranceJourney –MarketingDivision(Apprentice) Oct2016 xAssistantElaboratedProjecttheexpressionsManager,CustomerofneedsJourneylinkedto–theMarketingCustomerDivisionJourney(Apprentice)andDigital Plan. xxMonitoredElaboratedandtheframedexpressionsthedevelopmentofneedslinkedofprojectstotheCustomertoensureJourneytheirrealizations.andDigitalPlan. xxHandledMonitoredcompetitiveandframedandthetechnologicaldevelopmentwatchesofprojectslinkedtotoensurethehospitality,theirrealizations.digitaland customer xjourneyHandled–competitiveRealizedbenchmarksandtechnologicaltosupportwatchestheelaborationlinkedtotheofexpressionhospitality,ofdigitalneeds.and customer x Conductedjourney–Realizedtheinternalbenchmarkscommunicationtosupport(newsletters)theelaborationaboutoftheexpressionevolutionofofneeds.specific projects. xxEnsuredConductedconsistencytheinternalbetweencommunicationthedifferent(newsletters)projectsofabouttheCustomertheevolutionJourneyofandspecificsuggestedprojects. xinnovativeEnsuredconsistencyevolutionsbetweenofprojects.the differentprojectsoftheCustomerJourneyandsuggested Sept2013– JurysinnovativeInn(3*Ͳevolutions170rooms),ofExeter,projects.UK JuneSept20142013– (BritishJurysInnhotel(3*group,Ͳ 170rooms),35hotels)Exeter, UK June2014 Guest(BritishServicehotelStaff,group,F&B35hotels) xGuestOpenedServiceandStaff,closedF&Brestaurant (150seats)andbar–EnsuredCashandtillprocedures–Managedlate xandOpenedclosingandshiftclosedinactiverestaurantperiod(150–Oversawseats)andstockbarcontrol.–Ensured Cashandtillprocedures–Managedlate x Provedandclosingteamshiftspiritintoactiveguaranteeperiodthe–Oversawfunctioningstockofcontrol.allshifts –Workedinamulticulturaland xdiversifiedProvedteamworkplacespiritto–guaranteeBriefedandthemanagedfunctioningateam.ofallshifts–Workedinamulticulturaland Aug2009– BNPdiversifiedParibasHeadquarters,workplace–BriefedParis,Franceandmanagedateam. SeptAug20132009– Assistant,BNPParibas6missionsHeadquarters,withfixedParis,ͲtermFrancecontractsbetweenacademicperiods–8monthscumulated Sept2013 xAssistant,Covered6differentmissions sectors:withfixed Foundation,Ͳtermcontracts Corporatebetween &Investmentacademicperiods Banking,–8PrivatemonthsBanking,cumulated Fortune xmanagement,Covered differentHuman sectors:Resources, Foundation,WealthManagementCorporate &InvestmentCommunication. Banking, Private Banking, Fortune x Realizedmanagement, supportHuman materialsResources, for managers,WealthManagement payroll sheetsCommunication. and staffing tables, participated in the xcreationRealizedof supportaninternal materialssocialnetworkfor managers,andaHR payrollInnovation sheetsProject. and staffing tables, participated in the April2011– LescreationCoulissesofduanChef,internalParis,socialFrancenetwork andaHRInnovationProject. AugApril20112011– (CookingLesCoulissesWorkshop)duChef, Paris,France Aug2011 Trainee,(CookingSalesWorkshop)– Marketing –Communication xTrainee,CreatedSalesacustomer– Marketingdatabase–Communicationandrenewedcontactwithpreviousclients. xxResearchedCreatedacustomeranddefineddatabaseanewandcustomerrenewednichecontacttotarget.withpreviousclients. xxRealizedResearchedbrochures,anddefinednewslettersanewcustomerandsupportsnichematerialstotarget.–Improvedthewebsite. May2010– Grandx RealizedHôtelbrochures,desFlamantsnewslettersRoses(4*andͲ 63supportsrooms),materialsCanetͲen–ͲRoussillon,ImprovedtheFrancewebsite.
SeptMay20102010– (RoussillhotelGrandHôteldesPrestigeFlamantsGroup,Roses12hotels)(4*Ͳ 63 rooms),CanetͲenͲRoussillon,France Sept2010 Trainee,(RoussillhotelF&B–PrestigeHousekeepingGroup,–12Receptionhotels) xTrainee,AchievedF&Bpersonal–Housekeepingresponsibilities–Receptionandteam work–Deliveredeffectivecustomerservice&customer xsupportAchievedperformance.personalresponsibilities andteamwork–Deliveredeffectivecustomerservice&customer supportperformance. LANGUAGES AND TECHNOLOGY LanguageLANGUAGES French: AND TECHNOLOGYMotherTongue– English:Fluent– German:Basic Technologies Word,Excel(VBAProgramming),Powerpoint,Publisher,Photoshop,InDesign,HTMLLanguage Language French:MotherTongue–English:Fluent– German:Basic OTHERTechnologies RELEVANT Word, EXPERIENCEExcel(VBAProgramming),Powerpoint,Publisher,Photoshop,InDesign,HTMLLanguage Hobbies:OTHERSports RELEVANT(Rugby, Golf,EXPERIENCEFootball,Running) – History(readings,movies) Hobbies: Sports(Rugby,Golf,Football,Running)– History(readings,movies)
81 Lucie GUEUGNIER [email protected] GUEUGNIER [email protected]ofbirth:11October1989 +33(0)6152456French85 Dateofbirth:11October1989 French EDUCATION 2014Ͳ2016 ESSECBusinessSchool,Paris,France EDUCATION MBA in Hospitality Management (AACSB-EQUIS accredited) 2014Ͳ2016 ESSECBusinessSchool,Paris,France 2010Ͳ2013 MBAESCP in HospitalityEuropePre ManagementͲMasterand (AACSB-EQUISMasterinManagement accredited)(MIM) 6months–2013UniversityExchangeProgramonTongjicampus(Shanghai,China) 2010 Ͳ2013 ESCP6monthsEurope–Pre2012ͲMasterMajorandinFinanceMasteroninManagementthecampusof(MIM)Paris 6months1year––20112013ͲUniversity2012DoubleExchangedegreeProgram“MasteronEuropeoTongjiencampusAdministración(Shanghai,yChina)Dirección deEmpresas”from 6monthsUniversidad–2012CarlosMajorIIIinFinanceonthecampusofParis 1year –2011Ͳ2012Doubledegree“MasterEuropeoenAdministraciónyDireccióndeEmpresas”from 2007Ͳ2009 UniversidadPostSecondaryCarlosProgramIII preparingforhighlycompetitiveadmissionexamstograduatelevelbusiness school(“PrepSchool”)LycéeSaintͲJean(Douai).SpecializationinMathematics. 2007Ͳ2009 Post SecondaryProgrampreparingforhighlycompetitiveadmissionexamstograduatelevelbusiness school(“PrepSchool”)LycéeSaintͲJean(Douai).SpecializationinMathematics. WORK EXPERIENCE WORKMarch EXPERIENCE– HOTELINTERCONTINENTAL AvenueMarceau*****,PARIS,FRANCE Sept.2015 CrossTraining March– HOTELx AssistedINTERCONTINENTAL the Sales andAvenueBanquetingMarceau Manager*****, (2PARIS,months),FRANCE the head of housekeeper (1 month), the Sept.2015 CrossCateringTrainingAdministration executive(1month):restaurant,barandroomservice,theHeadConcierge x AssistedattheConciergeriethe Sales anddesk Banqueting(1month) Manager (2 months), the head of housekeeper (1 month), the Cateringx PreparedAdministrationandhosteddailyexecutiveYieldManagement(1month):restaurant,meeting(2barmonths)androom service,theHeadConcierge atxWorkedtheConciergeriefortheFrontdesk&(1Backmonth)Office department(1month):reception,reservationandsales x PreparedandhosteddailyYieldManagementmeeting(2months) x March– WorkedHOTELBAVEREZfortheFront*****,&BackPARIS,OfficeFRANCEdepartment(LeRaphael(1month):,LeRéginareception,andLareservationVillaHôtelMajestic)andsales Aug.2014 SalesandMarketing March– HOTELx CoordinatedBAVEREZ*****,thesalesPARIS,teamFRANCE(sameteam(LeRaphaelforthe,threeLeRéginahotels)and LaVillaHôtelMajestic) Aug.2014 SalesandMarketing x Setupthecommonmarketingplan x Coordinatedx Analysedthethecompetitivesalesteam(sameset teamforthethreehotels) x Setx Performedupthecommoncoldcallsmarketing(phoning)planand showedaroundtopotentialclients x Analysedx Handledtheadministrationcompetitivesettasks (contracts) x Performedx ManagedcoldRFPcalls (phoning)andshowedaroundtopotentialclients x Handledx Producedadministrationdatabaseandtasksreports(contracts) x Managed RFP Sept.2013Ͳ x ProducedLEMEURICE*****database(Palace),andreportsPARIS, FRANCE Feb.2014 FoodandBeverageͲCostController Sept. 2013Ͳ LEMEURICE*****x Managedthestocks(Palace),(deliveries,PARIS,FRANCEordersetc.) FoodandBeverageͲCostController Feb.2014 x Handledadministrativetasks(planning,costcalculation) x Managedx Analysedtheperformancestocks(deliveries,andresolvedordersoutlinedetc.) issues x Handledx Dealtwithadministrativeinventoriestasks(food,(planning,beveragecostandcalculation)Spa) x Analysed performanceandresolvedoutlinedissues 2011Ͳ2012 x Dealt123VENTURE,withinventoriesPARIS,FRANCE(food,beverage(PrivateandEquity)Spa)–6 months JuniorAnalyst 123VENTURE,PARIS,FRANCE(PrivateEquity)–6months 2011 Ͳ2012 DELOITTE,PARIS,FRANCE–6months JuniorJuniorAnalystAuditor DELOITTE,DELOITTE,PARIS,MADRID,FRANCESPAIN–6–months3months JuniorAssistantAuditorintheFinancialRegulationDepartment DELOITTE,MADRID,SPAIN–3months LANGUAGESAssistant AND TECHNOLOGYintheFinancialRegulationDepartment Languages French: native language, English: fluent Spanish: fluent LANGUAGESTechnology ANDProficient TECHNOLOGY in Microsoft software (PowerPoint, Word and Excel), Opera (SFA, PMS, Sales & Catering), Holidex Languages French:and InterContinental native language, tools English: fluent Spanish: fluent Technology Proficient in Microsoft software (PowerPoint, Word and Excel), Opera (SFA, PMS, Sales & Catering), Holidex OTHER RELEVANTand InterContinental INFORMATION tools OTHERSummer RELEVANT2008:Volunteer INFORMATIONinabakeryin India(Chennai),withsocialdimension. Travels–Sport(HorseͲriding,ScubaͲDiving(PADIlicensed),Ski)–Cooking–Music(Piano) Summer2008:VolunteerinabakeryinIndia(Chennai),withsocialdimension. Travels–Sport(HorseͲriding,ScubaͲDiving(PADIlicensed),Ski)–Cooking–Music(Piano)
83 Yi HE [email protected] HE [email protected] +33(0)628533158 Dateofbirth:15March1989 Dateofbirth:15March1989 Chinese Chinese
EDUCATION EDUCATION 2014Ͳ2016 ESSECBusinessSchool,Paris,France 2014Ͳ2016 MBAESSECinHospitalityBusinessSchool,ManagementParis,France(AACSB ͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2011 Ͳ2012 Norwich BusinessSchoolLondon,UniversityofEastAnglia,London,UK 2011Ͳ2012 MSc.NorwichManagementBusiness SchoolLondon,UniversityofEastAnglia,London,UK MSc.Management WORK EXPERIENCE Apr.WORKͲSep.2015 EXPERIENCE Sarovar HotelsGroup,India Apr.ͲSep.2015CorporateSarovarHotelsRevenueGroup,ManagementIndia TeamMember CorporateRevenueManagementTeamMember x MarketanalysisformanymajorhospitalitymarketsinIndia,suchasBangalore,MumbaiandJaipur x MarketanalysisformanymajorhospitalitymarketsinIndia,suchasBangalore,MumbaiandJaipur x Dailypricingforcertainhotels x x ImprovedDailypricinggroupforofficialcertainwebsitehotelsandrevenuereportmodel,suggestedcomprehensiveoperationsystem x whichImprovedwasadoptedgroupofficialafterwards.website andrevenuereportmodel,suggestedcomprehensiveoperationsystem whichwasadoptedafterwards. Aug. 2013– No. 19Sorbet,Hangzhou,China Dec.Aug.20152013– InͲNo.room,19Sorbet,TakeͲawayHangzhou,andDeliveryChinaSorbet businesslocatedataplacesurroundedbyseveralcolleges Dec.2015 CoInͲFounderͲroom,Take ͲawayandDeliverySorbetbusinesslocatedataplacesurroundedbyseveralcolleges CoͲFounder x ResearchedtastetrendsinShanghaitohelpidentifyandcreatenewproductofferingsresultingonanew x productResearchedoffereverytastemonth.trendsinShanghaitohelpidentifyandcreatenewproductofferingsresultingonanew x Designedproductvariousoffereverymarketingmonth.and brandingcontents,includingstoredesign. x x CreatedDesignedanalternativevariousmarketingleaseplanandandbrandingnegotiatedcontents,withincludinglandlordtostorereducedesign.rent by20%. x Createdanalternativeleaseplanandnegotiatedwithlandlordtoreducerentby20%. Apr. 2013–Apr. 88 XintiandiBoutiqueHotel,Shanghai,China 2014Apr. 2013–Apr. One88hotelXintiandioftheBoutiqueLanhamHotel,HospitalityShanghai,Group,Chinasubsidiary ofGreatEagleHoldingsLimited,HongKong’sleading 2014 propertyOnehotelandofHoteltheLanhamCompany.Hospitality Group,subsidiaryofGreatEagleHoldingsLimited,HongKong’sleading GuestpropertyRelationandOfficerHotelCompany. GuestRelationOfficer x Networkedwithvariousimportantclients,activelyseekingfeedbacktoimproveservice. x x InteractedNetworkedwithwithhighvariousvolumeimportantofclients.clients, activelyseekingfeedbacktoimproveservice. x Interactedwithhighvolumeofclients. Jan. –Mar Sheraton ShanghaiHongqiaoHotel,Shanghai,China–600Rooms Jan.–Mar SheratonShanghaiHongqiaoHotel,Shanghai,China–600Rooms 2013 FrontofficeAgent FrontofficeAgent 2013 x Responsibleformorethan100 checkͲinsandcheckͲoutcasesperday x Responsibleformorethan100 checkͲinsandcheckͲoutcasesperday x AlsoactedasConciergeonnightͲshifts x AlsoactedasConciergeonnightͲshifts Summer, 2012 Caissa TouristicChina,London,UK Summer,2012 GermanCaissaͲChineseTouristictravelChina,businessLondon,sellingUK 2012LondonOlympicticketstoChinesecustomers GermanͲChinesetravelbusinessselling2012LondonOlympicticketstoChinesecustomers CommunicationGroupLeader(InterninLondonBranch) CommunicationGroupLeader(InterninLondonBranch) x Leadagroupresponsibleforcommunicationwithhotels.Ensuredthatclient(mainlyChinesegovernment x officialsLeadaandgrouptopresponsibleentrepreneurs)forcommunicationrequirementswerewithmet.hotels. Ensuredthatclient(mainlyChinesegovernment x Inofficialschargeofandticketstopentrepreneurs)sales requirementsweremet. x Inchargeofticketssales Winter, 2011 HSBC, Xiamen,China Winter,2011 PersonalHSBC,Xiamen,FinanceServiceChina (Intern) PersonalFinanceService(Intern) x Createdmarketcompetitiveanalysisreportandpresentedfindingstomanagement,aspartofamultiͲ x culturalCreatedinternmarketteam.competitive analysisreportandpresentedfindingstomanagement,aspartofamultiͲ culturalinternteam. Summer, 2010 People InsuranceCompanyofChina,Jiuquan,China Summer,2010 JiuquanPeopleCityInsuranceBranchCompanyGeneralManagerofChina,AssistantJiuquan,(Intern)China JiuquanCityBranchGeneralManagerAssistant(Intern) x Supportedthebranch’sGeneralManagerindailybusiness. x x AssistedSupportedinmanagementthebranch’smeetings,GeneralManagerassuringinalldailyteambusiness.members arefullybriefedandactionpointsare x recorded.Assistedinmanagementmeetings,assuringallteammembersarefullybriefedandactionpointsare x Arrangedrecorded.banquets formeetingwithlocalofficials x Arrangedbanquetsformeetingwithlocalofficials Winter, 2010 Jiuquan citymunicipalfinancebureau,Jiuquan,China Winter,2010 FinanceJiuquanOfficecityInternmunicipal financebureau,Jiuquan,China FinanceOfficeIntern x Proofreadandcorrecttheannualmunicipalfiscalreports x LANGUAGES AND TECHNOLOGYProofreadandcorrecttheannualmunicipalfiscalreports LanguagesLANGUAGES ANDChinese: TECHNOLOGYmothertongue, English:fluent,French:intermediate TechnologyLanguages AdvancedChinese:Excelmotherproficienttongue,useEnglish:ofMicrosoftfluent,OfficeFrench: intermediate Technology AdvancedExcelproficientuseofMicrosoftOffice OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE FinalistinDragon’sApprenticeCompetition EntrepreneurshipFinalistinDragon’scompetitionApprenticeheldCompetitionbyNorwichBusinessSchoolinLondon MemberEntrepreneurshipofchampionshipcompetitionͲwinningheldbasketballbyNorwichteamBusinessSchoolinLondon Member ofchampionshipͲwinningbasketballteam 85 Ralph JEANBART [email protected] JEANBART [email protected]@essec.edu [email protected]+33(0)770066691 Dateofbirth:15November1990 Dateofbirth:15NovemberCanadian1990
Canadian EDUCATION EDUCATION 2014–2016 ESSECBusinessSchool,Paris,France 2014–2016 ESSECMBAinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBARealinEstateHospitalityandSustainableManagementDevelopment(AACSBͲEQUISChairaccredited) RealEstateandSustainableDevelopmentChair 2009–2012 McGillUniversity,Montreal,Canada 2009–2012 McGillBachelorUniversity,DegreeofMontreal,CommerceCanada BachelorDegreeofCommerce 2005–2008 LycéeHenriIV,Paris,France 2005–2008 LycéeFrenchHenriBaccalaureateIV,Paris,FrancewithHonours FrenchBaccalaureatewithHonours Until2005 FrenchInternationalSchoolofJeddah,SaudiArabia Until2005 FrenchInternationalSchoolofJeddah,SaudiArabia WORK EXPERIENCE WORK EXPERIENCE 2015–2016 AccorHotels,Paris,France 2015 –2016 AccorAssetHotels,ManagementParis,FranceAnalyst –HotelInvest Assetx ParticipatedManagementintheAnalystassetͲmanagement–HotelInvestofaportfolioofleasedhotels:leaserestructuring, x ParticipatedrenegotiationinandtheassetrenewalͲmanagementaswellasassetofaportfoliodisposalofleasedhotels:leaserestructuring, xrenegotiation DesignedandandimplementedrenewalasanwellassetasͲassetvaluationdisposalmodel andassessedthefeasibilityofrealestate x DesignedprojectsincludingandimplementedassetͲconsolidations,anassetͲvaluationrenovations,modelacquisitionsandassessedandthenewfeasibilitydevelopmentsofrealestate xprojects PreparedincludingpresentationsassetͲconsolidations,fortheInvestmentrenovations,Committeeacquisitions andnewdevelopments x PreparedpresentationsfortheInvestmentCommittee 2014 JLLHotels&HospitalityGroupMiddleEast&Africa,Dubai,UnitedArabEmirates 2014 JLLAssistantHotelsAnalyst&Hospitality–sixͲmonthGroupinternshipMiddleEast&Africa,Dubai,UnitedArabEmirates Assistantx ParticipatedAnalystin–hospitalitysixͲmonthclientinternshipadvisoryassignmentsintheMiddleEast&Africaregion,providing x Participatedfeasibilitystudies,inhospitalityassetvaluation,clientadvisoryoperatorassignmentsselectioninandthemanagementMiddleEastcontract&Africaregion,negotiation,providingfrom feasibilityproposalstudies,stagestoassetfinalvaluation,reportsubmissionoperatorselectionandmanagementcontractnegotiation,from xproposal Conductedstagesresearchtofinalassignmentsreportsubmissionrelatingtoexistingandfuturehospitalitysupplyforseveral x ConductedlocationsinresearchtheMEAassignmentsregion,geographicallyrelatingtoexistingfocusedandpropertyfuturemarkethospitalityanalysis,supplybuildforͲupseveralofinvestor locationsdatabaseinforthebusinessMEAregion,developmentgeographicallypurposesfocused propertymarketanalysis,buildͲupofinvestor databaseforbusinessdevelopmentpurposes 2012–2013 InterContinentalHotelsDubaiFestivalCity,Dubai,UnitedArabEmirates 2012–2013 InterContinental(HospitalityclusterHotelsof3DubaihotelsFestival(1000rooms)City,Dubai,partofUnitedamixedArabͲuseEmiratesrealestatedevelopment) (HospitalityAccountExecutiveclusterof–Sales3hotels&Marketing(1000rooms)partofamixedͲuserealestatedevelopment) Accountx ManagedExecutivecorporate–Salesaccounts&Marketingforindividualandgroupbusiness xxManaged Prospectedcorporatenewclients,accountsnegotiatedforindividualcorporateandrates,groupdraftedbusinesssales contractsandmonitoredand x Prospectedmaintainednewtheclients,qualityofnegotiatedaccountrelationshipscorporaterates, draftedsalescontractsandmonitoredand maintainedthequalityofaccountrelationships SummerInternshipsinthehospitalityindustry 2011–2010 SummerHôtelduInternshipsLouvre,Paris,intheFrancehospitality(5starsindustryͲformerlyaConcordeHotel)–FrontOffice 22009011–2010 HôtelInterContinentalduLouvre,Paris,HotelFranceDubai(5FestivalstarsͲCity,formerlyDubai,aConcordeUnitedArabHotel)Emirates–Front(5Officestars)–Food&Beverage 2009 InterContinentalHotelDubaiFestivalCity,Dubai,UnitedArabEmirates(5stars)–Food&Beverage LANGUAGES AND TECHNOLOGY LANGUAGESLanguages ANDFrench, TECHNOLOGYEnglishandArabic: fluent, Spanish:conversant LanguagesTechnology French,Word,Excel,EnglishPowerPoint),andArabic:basicfluent,VBA. Spanish:Hospitalityconversantsoftware:OperaPMS,Delphi Technology Word,Excel,PowerPoint),basicVBA.Hospitalitysoftware:OperaPMS,Delphi OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE 2013 CornellUniversity–CertificateinHotelRevenueManagement (onlinelearning) 2013 CornellUniversity–CertificateinHotelRevenueManagement (onlinelearning) 2013 IHGWayofSales–IHGSolutionSellingWorkshop 2013 IHGWayofSales–IHGSolutionSellingWorkshop 2012 HotCitiesoftheWorldTour,SouthAfrica – SelectedtoparticipateinatenͲdaytriptoSouthAfrica 2012 HotorganizedCitiesofbytheMcGillWorldUniversity,Tour,SouthencompassingAfrica – SelectedvisitstotoaparticipatewiderangeinofaleadingtenͲdayfirmstripto SouthAfrica organizedbyMcGillUniversity,encompassingvisitstoawiderangeofleadingfirms
87 Aliénor JULIENNE Alié[email protected] JULIENNE [email protected] Dateofbirth:+3317(0)6July8119917609 28 Dateofbirth:17FrenchJuly1991 French EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinInternationalBusinessSchool,HospitalityParis,ManagementFrance (AACSBͲEQUISaccredited) ConcentrationMBAinInternationalinLuxuryconceptHospitality Management(AACSBͲEQUISaccredited) ConcentrationinLuxuryconcept 2010–2013 UniversityofWestLondon,UnitedKingdom 2010–2013 BachelorUniversity‘Hons’of(TopWestͲup)London,inHospitalityUnitedManagementKingdom UndergraduateBachelor‘Hons’Diploma(TopinͲup)HospitalityinHospitalityManagementManagement UndergraduateDiplomainHospitalityManagement PROFESSIONAL EXPERIENCE PROFESSIONAL EXPERIENCE Avril – Hotelcloud,London,UK/Paris,France SeptemberAvril–2015 CreativeHotelcloud,Manager,London,InternshipUK/Paris, France September2015x CreativeCreatedManager,anddesignedInternshipapplications x x WorkedCreatedindirectanddesignedrelationandapplicationscommunication withhotelsandapartments x x InterviewedWorkedandindirecttrainedrelationinternand communicationwithhotelsandapartments x Interviewedandtrainedintern March– Hotelapartments«LesSuitesdelaTour » JuneMarch2013– ConsultancyHotelapartmentsWork «LesSuitesdelaTour » June2013 x ConsultancyGeneratedWorkthestrategic plantoimprovesalesandcommunication x x DevelopedGeneratedpartnershipsthestrategicwithplannewtocompaniesimprovesales andcommunication x x CreatedDevelopedtools,socialpartnershipsnetworkswith(Facebook,newcompaniesTripadvisor, citizenbooking) x x AcquiredCreatedcommercialtools,socialexpertisenetworks (Facebook,Tripadvisor,citizenbooking) x Acquiredcommercialexpertise July2012 HotelWaldorfAstoria5*,Roma,Italy July2012 BreakfastHotelandWaldorflunchAstoriaservices5*, Roma,Italy x BreakfastWelcomedandguestslunchservices x x RotatedWelcomedwithintheguestsdepartments x x CustomerRotatedserviceswithinthedepartments x Customerservices February2012 HotelPlazaMadeleine4*,Sarlat,France February2012 ShadowedHotelPlazawiththeMadeleinereceptionist4*,Sarlat,managerFrance x ShadowedWelcomedwithgueststhereceptionistmanager x x RotatedWelcomedwithintheguestsdepartments x x CustomerRotatedserviceswithinthedepartments x x AdvisedCustomerFrenchservicesandinternational customers x x RespondedAdvisedtoFrenchmailsandinternationalcustomers x Respondedtomails March 2011– Mercure ShakespeareHotel4*,StratfordͲuponͲAvon,UK MercureShakespeareHotel4*,StratfordͲuponͲAvon,UK JuneMarch20122011– AssistantinF&B June2012 x AssistantOrganizedinBanqueting,F&B privatedinners x x WorkedOrganizedinthebarBanqueting,(openandprivateclosing,dinnerscashup, stocks) x x SupervisedWorkedrestaurantinthebarteam(open andclosing,cashup,stocks) x Supervisedrestaurantteam October2010 ParkHyattVendôme5*Ͳ1*Michelin,Paris,France October2010 AssistantParkHyattinF&BVendôme 5*Ͳ1*Michelin,Paris,France x AssistantRotatedwithininF&Bthedepartments(Bar,Restaurant,Kitchen,Pastry) x x AdvisedRotatedFrenchwithinandtheInternationaldepartmentscustomers(Bar,Restaurant, Kitchen,Pastry) x AdvisedFrenchandInternationalcustomers JulyͲ August2009 HotelLeLodge Kerisper4*,LaTrinitéͲsurͲMer,France JulyͲAugust2009Housekeeper HotelLeLodgeandbreakfastKerisperservices4*,LaTrinité ͲsurͲMer,France x HousekeeperChambermaidand breakfastservices x x CustomerChambermaidservice x LANGUAGES AND TECHNOLOGYCustomerservice LANGUAGES AND TECHNOLOGY Languages French:mothertongue,English:fluent,German:basic TechnologyLanguages Excel,French:VBA,PowermotherPoint,tongue,WordEnglish: fluent,German:basic Technology Excel,VBA,PowerPoint,Word 89 Sean KNIGHT [email protected] KNIGHT [email protected] Dateofbirth:+3331(0)6August296419900489 Dateofbirth:British31August/Mauritian1990 British/Mauritian
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,FranceͲIHMI(AACSBͲEQUISaccredited) Concentration:MBAinHospitalityHotelManagementRealEstateandͲIHMIDevelopment(AACSBͲEQUIS accredited) Concentration:HotelRealEstateandDevelopment 2009Ͳ2013 ESSEC BusinessSchool,Paris,France 2009Ͳ2013 BBAESSECinInternationalBusinessSchool,BusinessParis,(AACSBFranceͲEQUISaccredited) AcademicBBAinInternationalexchange:CardiffBusinessUniversity(AACSBͲEQUISBusinessaccredited)School(2011 Ͳ2012) Concentration:Academicexchange:EntrepreneurshipCardiffUniversity BusinessSchool(2011Ͳ2012) Concentration:Entrepreneurship WORK EXPERIENCE WORK EXPERIENCE April Ͳ BNPParibasRealEstate,IssyͲLesͲMoulineaux,France Sept.AprilͲ2015 JuniorBNPParibasAnalystRealͲHotelEstate,TransactionIssyͲLesAdvisoryͲMoulineaux, France Sept.2015 xJuniorGatheredAnalystandͲevaluatedHotelTransactioneconomic,Advisorydemographic andrealestatemarketdata xxMonitoredGatheredandkeyevaluatedhotelandtourismeconomic,trends,demographicsalesindicatorsandrealandestateperformancemarketdatastatistics xxPerformedMonitoredpreliminarykeyhotelandassettourismvaluationstrends, salesindicatorsandperformancestatistics xxDevelopedPerformedpropreliminaryformafinancialassetvaluationsprojections xxAssistedDevelopedinthepropreparationformafinancialofpresentations,projections pitches,proposalsandofferingmemoranda xxProducedAssistedinclienttheͲpreparationspecificreportsofpresentations,andresearchpaperspitches,proposalsandofferingmemoranda xxReviewedProducedlegalclientdocumentsͲspecificreportsaspartandoftheresearchduediligencepapersandonͲgoingpropertyoversight xxUpdatedReviewedandlegalmaintaineddocumentsbusinessaspartdevelopmentoftheduediligencetools andonͲgoingpropertyoversight x Updatedandmaintainedbusinessdevelopmenttools MarchͲ HotelLeBristol(5*luxury,188rooms),Paris,France AugustMarchͲ2014 CommisHotelLedeBristolrestauration(5*luxury,(seasonal188rooms),summerParis,job)France August2014 xCommisRotateddebetweenrestaurationbarand(seasonalrestaurantsummeroutlets;job)including the3MichelinͲstarred“Epicure” x Rotatedbetweenbarandrestaurantoutlets;includingthe3MichelinͲstarred“Epicure” MarchͲ WaldorfAstoriaRasAlKhaimah(5*luxury,346rooms),UnitedArabEmirates AugustMarchͲ2013 FrontWaldorfOfficeAstoriaManagementRasAlKhaimahTrainee(5*(Preluxury,Ͳopening)346 rooms),UnitedArabEmirates August2013 xFrontAssistedOfficeManagersManagementwithrecruitment,Trainee(PreͲtrainingopening)and settingupthedepartment xxStructuredAssistedManagersthe"TruewithWaldorfrecruitment,Service"trainingguestexperienceandsettingpersonalisationupthedepartmentprogram xxResponsibleStructuredthefor"TruewritingWaldorfandeditingService"thePreguestͲopeningexperienceNewsletterpersonalisation program xxCreatedResponsibleWelcomeforwritingLetters,andformseditingandtheotherPreletterͲopeningtemplatesNewsletterforthe property x CreatedWelcomeLetters,formsandotherlettertemplatesfortheproperty Aug. 2012Ͳ Hilton RasAlKhaimahResort&Spa(5*,475rooms),UnitedArabEmirates Feb.Aug.20132012 Ͳ FoodHiltondanRasBeverageAlKhaimahManagementResort&SpaTrainee(5*,475 rooms),UnitedArabEmirates Feb.2013 xFoodHelddansupervisoryBeveragepositionsManagementinall15Traineebarand restaurantoutlets xxProjectHeldsupervisorycoordinatorpositionsfortheopeninginall15barofaandRooftoprestaurantVIPLoungeoutlets xxInvolvedProjectcoordinatorinconceptdevelopment,fortheopeningitemofaselectionRooftopandVIPnegotiationLounge process xxAssistedInvolvedFoodinconceptandBeveragedevelopment,Managementitemselectionwiththeanddepartmentalnegotiationquarterlyprocessreview x AssistedFoodandBeverageManagementwiththedepartmentalquarterlyreview MayͲ HiltonSingapore(5*,422rooms),Singapore Aug.May2011Ͳ SalesHiltonandSingaporeMarketing(5*,Management422rooms),TraineeSingapore Aug.2011 xSalesPerformedandMarketingcompetitiveManagementset,productTraineeandrate forecastanalysis xxConductedPerformedsitecompetitiveinspectionsset,forproductclientsand rateforecastanalysis xxCoConductedͲorganisedsitemeetings,inspectionscateringforclientsandcorporate events xxCreatedCoͲorganisednewproposalmeetings,andcateringcontractandtemplatescorporateforeventstheSales team x CreatednewproposalandcontracttemplatesfortheSalesteam LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDEnglish TECHNOLOGYandFrench:native, German:intermediate (WiDAFlevelB2) TechnologyLanguages ProficientEnglishanduseFrench:ofMicrosoftnative,OfficeGerman:(Word,intermediatePublisher, (WiDAFPowerPoint,levelB2)Outlook,Excel) Technology ProficientuseofMicrosoftOffice(Word,Publisher,PowerPoint,Outlook,Excel) INTERESTS INTERESTS President oftheJuniorIMHIHospitalityConsultingClub ResearchPresidentAssistantoftheJuniorforESSECIMHIBusinessHospitalitySchool’sConsultingExecutiveClub ManagementPrograminInternationalRealEstate(EMPIRE) AvidResearchextremeAssistantsportsforenthusiast,ESSECBusinessGuitar(18School’syears)ExecutiveandTravelManagement(Livedin6countriesProgramandinInternationalvisited20).RealEstate(EMPIRE) Avidextremesportsenthusiast,Guitar(18years)andTravel(Livedin6countriesandvisited20). 91 Adrien LATTES [email protected] LATTES [email protected] Dateof+birth:33(0)62721May3119911835 Dateofbirth:27MayFrench1991 French
EDUCATION EDUCATION 2014 Ͳ2016 ESSECBusinessSchool,Paris,France 2014Ͳ2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,FranceͲIMHI(AACSBͲEQUISaccredited) ConcentrationMBAinHospitality:Luxury,ManagementRealEstateͲIMHI(AACSBͲEQUISaccredited) Concentration:Luxury,RealEstate 2012Ͳ2013 ISTHIA, UniversitédeToulouseII LeMirail, Toulouse,France 2012Ͳ2013 Bachelor’sISTHIA,UniversitéDegreeindeManagementToulouseII LeandMirail,Engineering Toulouse,ofTourismFrance Industries(honorablemention) Bachelor’sDegreeinManagementandEngineeringofTourismIndustries(honorablemention) 2010 Ͳ2012 Université deToulouseICapitole,Toulouse,France 2010Ͳ2012 LawUniversitéstudiesdeToulouseICapitole,Toulouse,France Lawstudies WORK EXPERIENCE WORK EXPERIENCE April – AutomobileClubdeFrance,Paris,France (Privateclub,3restaurants,cinema,conferencerooms) Sept.April2015– AssistantAutomobiletoCFOClub deFrance,Paris,France (Privateclub,3restaurants,cinema,conferencerooms) Sept.2015 xAssistantGatheredtoandCFOevaluated economic,demographicandmarketdata xxParticipatedGatheredandtoevaluatedallthequarterlyeconomic,closingsdemographic andmarketdata xxRebuiltParticipatedandimprovedtoalltheaccountingquarterlyclosingstemplates xxPerformedRebuiltanddifferentimprovedstudiesaccountingabouttemplatesthecompany anditscompetition x Performeddifferentstudiesaboutthecompanyanditscompetition MarchͲ LeWallaceCafé,Toulouse,France (RestaurantͲBarͲBrasserie:500covers/day) Sept.March2014Ͳ LeadLeWallaceWaiter,Café,BartenderToulouse, France (RestaurantͲBarͲBrasserie:500covers/day) Sept.2014 xLeadTookWaiter,partinBartenderthestockmanagement x Tookpartinthestockmanagement May– HôtelParisͲLondres,Santiago,Chile (BoutiqueHotel:35rooms) JulyMay2013– InternshipHôtelParisReceptionͲLondres,andSantiago,ManagementChile (Boutique Hotel:35rooms) July2013 xInternshipWentthroughReceptionalltheanddepartmentsManagementofthe hotel xxLearnedWentthroughthebasicsalltheofreceptiondepartments ofthehotel xxInvolvedLearnedinthethebasicsgeneralofreceptionmanagement x Involvedinthegeneralmanagement Aug.2011– LesTénors,Toulouse,France(RestaurantͲBar:150covers/day,majorplaceinToulouse) MayAug.20132011– LeadLesTénors,Waiter,Toulouse,EventManager,FranceCommunity(RestaurantManagerͲBar:150covers/day,majorplaceinToulouse) May2013 xLeadBuiltWaiter,asocialEventnetworkManager,planofCommunitycommunicationManager xxOrganizedBuiltasocialspecialnetworkeventsplaneveryofcommunicationmonth x Organizedspecialeventseverymonth MayͲ L’Envol BeachClub,Toulouse,France (1Restaurant:400covers/day,6Bars) Sep.May2011Ͳ LeadL’EnvolWaiter,BeachBartender,Club,Toulouse,EventOrganizerFrance (1Restaurant:400covers/day,6Bars) Sep.2011 xLeadAssumedWaiter,keyBartender,rolesineventEventorganizationOrganizer formorethan2000people xxManagedAssumedteamskeyrolesof5intoevent10peopleorganizationeverydayfor morethan2000people x Managedteamsof5to10peopleeveryday Jun.2007Ͳ LeBonVivre,Toulouse,France (IndependentRestaurant,250to350 covers/day) MayJun.20112007Ͳ Waiter,LeBonChiefVivre,BartenderToulouse, France (IndependentRestaurant,250to350 covers/day) May2011 xWaiter,LearnedChieftheBartenderbasicsofthe profession xxReorganizedLearnedtheandbasicsmanagedoftheprofessionthebaroperation x Reorganizedandmanagedthebaroperation
LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDFrench: TECHNOLOGYnative, English:fluent,Spanish:advanced TechnologyLanguages ProficientFrench:native,useof EnglishMicrosoft:fluent,OfficeSpanish(Word,:Publisher,advancedPowerPoint,Outlook,Excel) Technology ProficientuseofMicrosoftOffice(Word,Publisher,PowerPoint,Outlook,Excel) OTHER RELEVANT INFORMATION OTHER RELEVANT INFORMATION 2015 Ͳ2016:PresidentoftheIMHIStudentAssociation April20152013:Ͳ2016:UniversitéPresidentdeoftheToulouse:IMHIStudentOrganizationAssociationoftheTourismFair“RendezͲvousenFrance” Sports:April2013:Rugby:UniversitésincethedeageToulouse:of10–NationalOrganizationChampionshipsoftheTourism–SportFairRanked“RendezHighͲvousLevelenFrance”Regionalin2010atUT1 EssecSports:rugbyRugby:teamsincemembertheage of10–NationalChampionships–SportRankedHighLevelRegionalin2010atUT1 Ski:Essecsincerugbytheteamageofmember3–Competitor Travel:Ski:sinceLivedtheinage3differentof3–Competitorcountriesand visited9countries Travel: Livedin3differentcountriesandvisited9countries 93 Maria LEAL SARCOS Maria [email protected] SARCOS [email protected] Dateofbirth+:338September(0)6221519893692 Dateofbirth:8SeptemberVenezuelan1989 Venezuelan
EDUCATION EDUCATION 2013 –2015 ESSECBusinessSchool,Paris,France 2013–2015 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2006–2012 SimonBolivarUniversity,Caracas,Venezuela 2006–2012 ProductionSimonBolivarEngineeringUniversity, Caracas,Venezuela ProductionEngineering WORK EXPERIENCE WORK EXPERIENCE Apr ͲSep2015 33ENTREPRENEURS,Bordeaux,France AprͲSep2015 French33ENTREPRENEURS,startͲupacceleratorBordeaux,andglobalFranceseedfundspecializedonwine,foodandtraveltechnology VentureFrenchstartCapitalͲupdataacceleratoranalystand(internship)globalseedfundspecializedonwine,foodandtraveltechnology xVentureVC Investments:Capitaldata Developedanalyst(internship) a published global report on VC investment insights gathering over x7500VC Investments:VCdeals.This Developedreportprovided a publishedanoverview globalon reporttheinvestment on VC investmenttrendsfor insights2014on gatheringoverUSD over80 Billions7500VCinvestmentdeals.ThisonreportVCdealsprovidedintermsanoverviewofmainontechnologiestheinvestmentandindustrytrendsforsectors,2014oncapitalovermoneyUSD80 flowBillionsaroundinvestmenttheworldonandVCdealsfinancingintermsstageoflevels.maintechnologiesThereportwasandtransformedindustrysectors,intoancapitalinfographicmoney brochureflowaroundthatthewasworlddistributedandfinancinginmorethanstage20levels.eventsTheandreportpublishedwastransformedonlinebytopintomanagement.aninfographic x VCbrochure Exits:Developedthatwasdistributed a globalreportinmore onthan Venture20events Capitaland Backedpublished exitsonline insightsbytop gatheringmanagement. over 500 xmerges,VC Exits:acquisitions Developedand a globalIPOsto reportprovided onVentureaperformance Capitaloverview BackedexitsofVC insightsinvestments gatheringonwine, overfood 500 andmerges, travelacquisitions tech in termsandIPOs of yearstoprovided to exit,aperformancereturn on investmentoverviewof andVCinvestmentsmost activeonsectorswine,foodand industries.and travelThis techreport in termswasused of yearsfortop tomanagement exit, returntoondevelop investmenttheexit andstrategy mostofactivethefund.sectors and x USindustries.Tour:CoThisͲleadreporttheorganizationwasusedforoftop9startmanagementͲupconteststodevelopacrossNorththeexitAmerica,strategyreceivingofthefund.over 500 xapplications,USTour:CoͲmoreleadthethanorganization80startͲupsofpitching9startͲonsiteupcontestsandoveracrossthanNorth1500America,attendees.receivingCommunicatedover500 theapplications,eventtothemoremainthanVC80companiesstartͲupspitchingoneachonsitesite,organizedandoverthanthereception1500attendees.ofallstartups,Communicatedjudges andtheattendeeseventtothe andmain providedVCcompanies closing reportoneach tomanagementsite,organized withthemetricsreception onofcoverage,allstartups, assistancejudges andandoverview attendeesofandwinning providedstartups. closing report to management with metrics on coverage, assistance andoverviewofwinningstartups. 2012–2014 PROCTER&GAMBLES.A,Caracas,Venezuela 2012–2014 StrategicPROCTERRevenue&GAMBLEManagerS.A,Caracas,SupervisorVenezuela xStrategicStrategicRevenuePricing:ManagerPreparedSupervisorandleadpricingplans,recommendationsandpricingexecution.Ensured xbestStrategicinclassPricing:internalPreparedcontrolsandinpricingleadpricingmanagement.plans,recommendations andpricingexecution.Ensured x Salesbestinmixclass management:internalcontrols Trackedinpricing monthlymanagement. sales mix results for regions and brands. Lead the xdevelopmentSales mix management:ofactionplans Trackedwithmarketing,monthly salessales mixandresultsproduct forsupply regionsdepartments and brands.tomeetLeadnetthe salesdevelopment objectivesof foraction eachplans of thewith threemarketing, businesssales unitsand managed.product Ensuredsupplydepartmentstimely and accuratetomeet mixnet reconciliationssales objectiveson forsales eachforecast of theand threeprovide businessperspective units managed.ontrendsEnsuredmixportfolio. timely and accurate mix x Marketingreconciliationsinvestmentonsalesmanagement:forecastandprovideEnsuredperspectivebestinclassontrendscontrolsmixinportfolio.brandsupport investment. xCoMarketingͲleadwithinvestmentthemarketingmanagement:organizationEnsuredthereconciliationbestinclassprocesscontrolsofininvestmentbrandsupportvs.forecastinvestment.and trackedCoͲleadthewitheffectivenessthemarketingofmarketingorganizationinvestmentthereconciliationversustargetprocessintermofofinvestmentnetsales.vs.forecastand trackedtheeffectivenessofmarketinginvestmentversustargetintermofnetsales. 2011Ͳ2012 StrategicRevenueManagementIntern 2011 Ͳ2012 xStrategicFinancialRevenueAnalysis:ManagementProvidedapreInternandposteventROItoolforpromotionalactivities.Developeda xlinealFinancialregressionAnalysis:modelProvidedwithhistoricalapreanddataposttoeventforecastROItooltheimpactforpromotionalofdifferentactivities.typesofDevelopedmarketinga investmentslinealregression modelwithhistoricaldatatoforecasttheimpactofdifferenttypesofmarketing x Trackinginvestmentsandreporting:Developedatrackingtooltoreportmonthlyinvestmentsversusbudget xwithTrackingeffectivenessandreporting:indicatorsDevelopedatbrandaleveltrackingthattoolhelpedtoreportidentifymonthlyinvestmentinvestmentswithbelowversustargetbudget returns.witheffectiveness indicatorsatbrandlevelthathelpedidentifyinvestmentwithbelowtarget returns.
LANGUAGES AND TECHNOLOGY LANGUAGESLanguages Spanish: AND TECHNOLOGYnativespeaker, English:fluent,French:advancedknowledge TechnologyLanguages KnowledgeSpanish:nativeandexperiencespeaker,English:withNielsen,fluent,SAP,French:SourceOneadvancedandknowledgeIllustratorSoftware Technology KnowledgeandexperiencewithNielsen,SAP,SourceOneandIllustratorSoftware OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE Ͳ Formermemberofvotojoven.comtopromotetheimportanceofvotingtoyoungpeopleinVenezuela(2009Ͳ2012) ͲͲStudentFormerrepresentativememberofvotojoven.cominfrontofthetoSuperiorpromoteCounciltheimportanceoftheSimonofvotingBolivartoUniversityyoungpeople(2010)inVenezuela (2009Ͳ2012) ͲͲCoStudentͲdirectorrepresentativeofIngenioPlus,infrontanonofͲprofittheSuperiorassociationCounciltopromoteoftheSimonentrepreneurshipBolivarUniversityamong(2010)college students(2008Ͳ 2010)ͲCoͲdirector ofIngenioPlus,anonͲprofitassociationtopromoteentrepreneurshipamongcollegestudents(2008Ͳ 2010) 95 Ying LI [email protected] LI [email protected] +33(0)6st 64778057 Dateofbirth:1st September1989 Dateofbirth:1 September1989Chinese Chinese
CAREER OBJECTIVE CAREER OBJECTIVE Join a world leading hotel management group to contribute in EͲCommerce development and future online digital Joinrevolutionary.a world leading hotel management group to contribute in EͲCommerce development and future online digital revolutionary. EDUCATION EDUCATION 2014Ͳ2016 ESSECBusinessSchool,Paris,France 2014Ͳ2016 ESSECMBABusinessinHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited)(IMHI) 2008Ͳ2012 MBAXi’aninHospitalityInternationalManagementStudiesUniversity(AACSBͲEQUIS(XISU),accredited)Xi’an,China(IMHI) 2008Ͳ2012 Xi’anBachelorInternationalofArts,StudiesmajoringUniversityinTourism(XISU),EnglishXi’an,China BachelorofArts,rdmajoringnd inTourismEnglish Awardedrd 3 andnd 2 prizescholarshipintheacademicyearof2009and2010respectively 2010Ͳ2011AwardedSupde3 Co,andLa2Rochelle,prizescholarshipFrance intheacademicyearof2009and2010respectively 2010Ͳ2011Sup1deͲyearCo,exchangeLaRochelle,program,FrancemajoringinTourismManagement WORK EXPERIENCE1Ͳyearexchange program,majoringinTourismManagement WORK EXPERIENCE AprͲDec2015 LouvreHotelsGroup,LaDéfense,France AprͲDec2015 LouvreAssistantHotelstoGroup,ChiefLaofEDéfense,ͲcommerceFranceProject(intern) Assistantx TooktocareChiefofofEEͲcommerceͲcommercewebmasterProject(intern)email box,helpinghoteltosolveallkindsofquestionsrelated x TooktocarewebofͲcontentsEͲcommercedailywebmaster(over1,100emailpropertiesbox,helpinginFrancehotelandtoabroad)solveall kindsofquestionsrelated towebx FrequentlyͲcontentsassisteddaily(overMarketing,1,100propertiesPricing,andinFranceeͲDistributionandabroad)teams tolaunchholidaypromotions, x Frequently“ventesassistedprivées”Marketing,andoverseasPricing,specialandofferseͲDistributiononbrand.comteams tolaunchholidaypromotions, “ventesx Internallyprivées”communicatedandoverseaswithspecialweboffersͲdevelopersonbrand.comtofindthesolutionofvariouswebsitetechnical x InternallyproblemscommunicatedandexternallywithexplainedwebͲdeveloperstohotelierstofind thesolutionofvariouswebsitetechnical problemsx InvolvedandinexternallyprojectssuchexplainedasdisplayingtohoteliersJinjiang hotelsinLHGFrenchsite,launchinggoldentulip.com x Involvedmobileinprojectssite,implementingsuchasdisplayingvisualmanagementJinjianghotelsplatforminLHGFrench(IcePortal)site,andlaunchingrebuildinggoldentulip.compartsof mobileeconomicsite,implementingbrand.comvisualmanagementplatform(IcePortal)andrebuildingpartsof AprͲAug2014 economicElong,Inc.,brand.comXi’an,China AprͲAug2014 Elong,MarketingInc.,Xi’an,TrainingChina Marketingx ResponsibleTrainingforregionalGrouponandprepayforeconomichotelchains(over350hotelsin x ResponsibleShaanxi)for regionalGrouponandprepayforeconomichotelchains(over350hotelsin Shaanxi)x Managed economichotelaccountsanddevelopedpotentialpartners Aug2012Ͳ x ManagedHiltonWorldwideeconomichotelGroup,accountsXi’an,Chinaanddevelopedpotentialpartners Aug2012Oct2013Ͳ HiltonMICEWorldwideExecutiveGroup,Xi’an,China Oct2013 MICExExecutiveManagedeventsinquiriesfromoverseas,SouthChinaand3rdparties(Starcite/Cvent) x Managedx Providedeventsappropriateinquiriesfromeventoverseas,proposalsSouthformeetingChinaandplanners3rdparties (Starcite/Cvent) x Providedx EstablishedappropriateHoteleventHistoricalproposalsMICEDatabase,formeetingMarketingplannersIntelligenceandIndustrialDatabase x Establishedx KeyDelphiHotelmanagerHistoricalinhotelMICEDatabase,MarketingIntelligenceandIndustrialDatabase x KeyManagementDelphimanagerTraineeinhotel Managementx 9ͲmonthTraineejobrotationni BusinessDevelopmentDepartment x 9Ͳmonthx 3Ͳmonthjobrotationnjob rotationi BusinessinotherDevelopmentdepartmentsDepartment FebͲJun2012 x 3ͲmonthGloriaGrandjobrotationHotel,inChangsha,otherdepartmentsChina (5ͲStar HotelChain,preͲopeninghotel) FebͲJun2012 GloriaExecutiveGrandHotel,SecretaryChangsha,toGMChina (5ͲStarHotelChain,preͲopeninghotel) Executivex ParticipatedSecretaryintoestablishingGM HotelOperationManual,P&P&SOP x Participatedx WorkedinasestablishingtheinterpreterHoteltoOperationGM(whoisManual,German,P&PEnglish&SOPspeaking) x Workedx CommunicatedastheinterpreterinformationtoGMbetween(whoisGerman,GMandEnglishOwner’sspeaking)representative AprͲSep2011 x CommunicatedOdalysVacances,informationNarbonne,betweenFranceGMandOwner’srepresentative AprͲSep2011 OdalysReceptionistVacances,(AssistanteNarbonne,d’hébergement)France Receptionistx Dealtwith(Assistanteguestarrivald’hébergement)checkͲin,departure checkͲoutandmanagechildren’sclub x Dealtx ResponsiblewithguestarrivalformonthlycheckͲfinancialin,departurereportcheckandͲtemporaryoutandmanagelaborcontractchildren’sofclubHSKPs x ResponsibleformonthlyfinancialreportandtemporarylaborcontractofHSKPs LANGUAGES AND TECHNOLOGY LANGUAGES AND TECHNOLOGY LanguagesChinese,mothertongue;English,advanced;French,professional;Japanese,beginner LanguagesComputerChinese,Windows,motherMactongue;OX,ExcelEnglish,VBA,advanced;Photoshop,French,Gimp,professional;OnQ,Delphi,Japanese,CMS,OPERAbeginnerandIce Portal Computer Windows,MacOX,ExcelVBA,Photoshop,Gimp,OnQ,Delphi,CMS,OPERAandIcePortal
97 Caroline LUCAS [email protected] LUCAS [email protected] 14+33February(0)64719923277 18 14FebruaryFrench 1992 French
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France (Expected)2014–2016 MBAESSECinHospitalityBusinessManagementSchool,Paris,(AACSBFranceͲEQUISaccredited) (Expected) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2012–2013 InstitutPaulBocuse/IAELyon3,Ecully/Lyon,France 2012–2013 DoubleInstitutDiplomaPaulBachelor’sBocuse/IAEdegreeLyon3,inEcully/Lyon,InternationalFranceHospitality,TourismandFoodserviceManagement DoubleDiplomaBachelor’sdegreeinInternationalHospitality,TourismandFoodserviceManagement 2009 –2012 InstitutPaulBocuse,Ecully,France 2009–2012 Bachelor’sInstitutdegreePaulBocuse,inCulinaryEcully,ArtsFranceandFoodServiceManagement Bachelor’sdegreeinCulinaryArtsandFoodServiceManagement WORK EXPERIENCE WORK EXPERIENCE April – JLLREALESTATEHOTELS&HOSPITALITY,Paris,France SeptemberApril–2015 JuniorJLLAnalystREALESTATEinadvisoryHOTELSandtransaction&HOSPITALITY,divisions,Paris,InternshipFrance September2015x ContributedJuniorAnalyst to feasibilityinadvisory studies,andtransaction hotel valuations,divisions, operatorInternship searches, on site visits, market studies missionsx Contributedfrom1*hotelsto feasibilitytopalaces studies,properties hotelvaluations, operator searches, on site visits, market studies x PreparedmissionspreͲfrommarketing1*hotelsandduetopalacesdiligencepropertiesmaterials forhotelsales x PreparedpreͲmarketingandduediligencematerialsforhotelsales June 2013– SOFITEL WATERTOWER,Chicago IL,UnitedStatesofAmerica JuneJune20142013 – “SchoolSOFITELofExcellence”WATERTOWER,ManagementChicagoTrainee IL,UnitedintheStatesFoodofandAmericaBeverageDepartment,MIT June2014 x Managed“SchooltheofExcellence”bar,restaurantManagementandroomTraineeservice’sinteamstheFooddailyand BeverageDepartment,MIT x Inchargex Managedofthetheteambar,payrollsrestaurant androomservice’steamsdaily x Handledx InchargetheF&Bofthedepartmentteampayrollsbeverage purchasesandmanagedsupplierrelations x Conductedx HandledbeveragetheF&Bcostdepartmentcontrolanalysisbeverageonpurchasesadailyandandmonthlymanagedbasissupplier relations x Managedx Conductedcustomerbeveragerelationscost controlanalysisonadailyandmonthlybasis x Elaboratedx Managedandcustomerengineeredrelationswineand cocktaillists x Tookx Elaboratedpartinandandledengineereddepartmentalwinemeetingsandcocktaillists x Tookpartinandleddepartmentalmeetings May–August LATRATTORIA,SociétédesBainsdeMer,Monaco 2012May –August AlainLADucasse’sTRATTORIA,ItalianSociétéluxurydesbrasserieBainsdeMer,Monaco 2012 StarterAlainstationDucasse’sCommis,ItalianSummerluxurycontractbrasserie x InchargeStarterofstationthestarterCommis,station,Summerdailycontractservice,“miseenplace”andproductsorders x Ledx theInchargestationofteamthestarterstation,dailyservice,“miseenplace”andproductsorders x Ledthestationteam May–October SCHOOLͲRESTAURANTINSTITUTPAULBOCUSE,Shanghai,China 2011May –October OpenedSCHOOLfortheͲRESTAURANTShanghaiWorldINSTITUTExpoPAULontheBOCUSE,topfloorShanghai,oftheRhôneChinaͲAlpesregionpavilion,aimingtotrain 2011 theShanghaiOpenedforInstitutetheShanghaiofTourismWorldstudentsExpoontoFrenchthetopcuisinefloorofandtheserviceRhôneͲAlpesregionpavilion,aimingtotrain RotatingtheShanghaiKitchenandInstitutePastryofPartTourismChef/Trainerstudents&toPurchasingFrenchcuisineposition,andInternshipservice x TrainedRotatingShanghaiKitchenInstituteandPastryofTourismPartChef/Trainerstudentsand&Purchasingsupervisedposition,dailyservicesInternship x Createdx TrainedandengineeredShanghaiInstitutemenusofTourismstudentsandsuperviseddailyservices x Createdandengineeredmenus May –September LEPAVILLION DELAGRANDECASCADE*,Paris,France 2011May –SeptemberRotating LEPAVILLIONKitchenandDEPastryLAGRANDECommis,CASCADE*,InternshipParis, France 2011 x HandledRotatingdailyKitchenservicesandandPastry“miseCommis,enplace”Internshipattheassigned station x Handleddailyservicesand“miseenplace”attheassignedstation LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDFrench: TECHNOLOGYnativeEnglish: fluent Spanish:basic knowledge TechnologyLanguages MicrosoftFrench:office(Excel,nativeEnglish:Word,fluentPowerPoint),Spanish:MICROSbasic knowledge Technology Microsoftoffice(Excel,Word,PowerPoint),MICROS OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE 2015: The“HyattStudentPrize”finalist–Jury’s“CoupdeCoeur”Award 2015:2015:Vice ͲThepresident“HyattofStudenttheIMHIPrize”StudentfinalistUnion–Jury’s “CoupdeCoeur”Award 2014:2015:Head ViceChefͲpresidentat“LaCoupole”oftheIMHIinParisStudentforaUnionspecialevent,800covers 2013:2014:TeamHeadleaderChefatSIRHA,at“LaCoupole”createdandinParisrananforinnovativeaspecialevent,winebar800conceptcovers 2011:2013:CookingTeamclassesleaderteacheratSIRHA,forcreatedamateursandandranrestaurantaninnovativecriticswineinthebarHongconceptKong MIELElounge 2010:2011:CookingCookingchallengeclasses«Chefteacherenherbeforamateurs»partnershipandrestaurantwithEMcriticsLyonBusinessintheHongSchool,Kong1stMIELEprizelounge 2009:2010:CookingCookingchallengechallengeatInstitut«ChefPaulenherbeBocuse,»partnership1stprize withEMLyonBusinessSchool,1stprize 2009:2009:OrganizedCookingcharitychallengeeventsatinInstitutaidofPaulMoptiBocuse,association,1stprizeinorder tohelpchildreninMali 2009:OrganizedcharityeventsinaidofMoptiassociation,inordertohelpchildreninMali Travelling (Africa,Asia,NorthAmerica,Europe,Caribbeanislands),hiking,horseriding(12years),acting Travelling (Africa,Asia,NorthAmerica,Europe,Caribbeanislands),hiking,horseriding(12years),acting 99 Alexis MOLATTE [email protected] MOLATTE [email protected] Dateofbirth:+2733September(0)6586619936202 Dateofbirth:27SeptemberFrench1993 French
EDUCATION EDUCATION 2013 –2015 ESSECBusinessSchool,Paris,France 2013–2015 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2011–2014 InstitutVatel,Paris,France 2011–2014 BachelorInstitutVatel,DegreeParis,inInternationalFrance Business,HotelandTourismManagement BachelorDegreeinInternationalBusiness,HotelandTourismManagement 2006Ͳ2011 LycéeInternationalGeorgesPompidou,Dubai,UnitedArabEmirates 2006Ͳ2011 HighLycéeSchoolInternationalDiplomainGeorgesSciencePompidou, Dubai,UnitedArabEmirates HighSchoolDiplomainScience WORK EXPERIENCE WORK EXPERIENCE April Ͳ MANDARIN ORIENTAL, Paris, France SeptApril2015Ͳ AssistantMANDARINRevenue ORIENTAL,Manager Paris,(Internship) France Sept2015 xAssistantPreparedRevenuethedaily,Managerweeklyand(Internship)monthlyreportstobeanalyzed xxElaborated Preparedthethedaily,budgetweeklyof2016and monthlyreportstobeanalyzed xxTook Elaboratedpartinthehotelbudgetstrategicof2016positioning andmanagedeͲdistributionaccordingly xxActivated TookparttheintherestrictionshotelstrategicinthesystempositioninginorderandtomanagedmaximizeeͲdistributionthehotelrevenueaccordingly x Activatedtherestrictionsinthesysteminordertomaximizethehotelrevenue Nov.2012– SO SOFITEL, Bangkok, Thailand MayNov.20132012 – RoomSO SOFITEL,service, Bangkok,banquet, Thailandcasualand finediningrestaurantmanager May2013 xRoomManagedservice,andbanquet,trainedmulticulturalcasualandfineteamsdiningtoSofitelrestaurantSOstandardsmanager xxSupervised Managedandfoodtrainedandbeveragemulticulturaloperationsteams toSofitelSOstandards xxOverviewed SupervisedcateringfoodandeventsbeverageforBMWoperationsatBangkok InternationalMotorShow x OverviewedcateringeventsforBMWatBangkokInternationalMotorShow Nov2011– PLAZA ATHENEE – Dorchester Collection, Paris, France MayNov20122011– WaiterPLAZAand ATHENEE“chef –de Dorchesterrang”atthe Collection,Bar,Galerie,Terrace Paris, France May 2012 xWaiterWaitedandtables,“cheftookderang”orders,atbreakfast,theBar,Galerie,TerracelunchanddinnersetͲup xxDiscovered Waitedtables,theartstookoforders,fineservicebreakfast,inaFrenchlunchandPalacedinnerhotelset Ͳup x DiscoveredtheartsoffineserviceinaFrenchPalacehotel LANGUAGES AND T ECHNOLOGY
LanguagesLANGUAGES ANFrench:D TECHNmotherOLOGY tongue,English:fluent, Spanish:intermediate, Arabic:beginner TechnologyLanguages Windows,French:motherMacintosh,tongue,MicrosoftEnglish:officefluent,pack, Spanish:Opera,intermediate,Micros,Fidelio, Arabic:PSMS,beginnerSynxis,STR,Travelclick Technology Windows,Macintosh,Microsoftofficepack,Opera,Micros,Fidelio,PSMS,Synxis,STR,Travelclick OTHER RELEVANT EXPERIENCE OTHER RELEVANT EXPERIENCE 2015 IMHI,ESSEC–TeachingassistantfortheclassofEndUserBusinesscomputing 20082015 LIGHTIMHI,HOUSEESSEC–ORPHANAGE,TeachingassistantPhnomforPenh,theCambodiaclassofEnd UserBusinesscomputing (1month)2008 VoluntaryLIGHTHOUSEHumanitarianORPHANAGE,AidPhnomPenh,Cambodia (1month) ͲVoluntaryTaughtHumanitarianlanguageclassesAid Ͳ Ͳ TookTaughtcarelanguageoforphanclasseschildren 2000–2005 INTERNATIONALͲ TookcareofSCHOOLorphanMOSHIchildrenARUSHA CAMPUS,TANZANIA 2000–2005 PrimaryINTERNATIONALSchoolEducationSCHOOLinMOSHIEnglishARUSHA CAMPUS,TANZANIA PrimarySchoolEducationinEnglish 1994 –2000 BELGIANSCHOOLKIGALI,RWANDA 1994–2000 ElementaryBELGIANSCHOOLSchoolEducationKIGALI,RWANDA ElementarySchoolEducation
101 Camille MONOD [email protected] Camille MONOD Dateofbirth:Camille.monod11[email protected]1991 + 33 (0)6 79French 70 67 69 Date of birth: 11 December 1991 EDUCATION French 2014–2016 ESSECBusinessSchool,Paris,France EDUCATION MBAinHospitalityManagement(AACSBͲEQUISaccredited) 20092014–2012 – 2016 EcoleESSECHôtelière BusinessJean School,Drouant, Paris,Paris, FranceFrance MBA in Hospitality Management (AACSB-EQUIS accredited) Undergraduate diplomainHospitalityandRestauration(ManagementandMarketingoptions) 20062009–2009 – 2012 LycéeEcoleHélène HôtelièreBoucher, Jean Paris,Drouant,France Paris, France EuropeanUndergraduateHighschool diplomadiploma in HospitalityinScience and Restauration (Management and Marketing options) 2006 – 2009 Lycée Hélène Boucher, Paris, France WORK EXPERIENCEEuropean High school diploma in Science April Ͳ CBREHotels,Paris,France WORK EXPERIENCE Sept. 2015 Valuationandadvisoryconsultant Ͳ Internship April - x BuiltCBREand Hotels,used Paris,ofvaluation France models,forsingleassetsandportfolios(DCFmethod) Sept. 2015 x ResearchedValuation andand advisoryanalysed consultantmarketinformation - Internshipby dailypressrelease x Wrotex Builtvaluation and usedand of valuationconsultancy models,reports for (marketsingle assetsstudies, andfeasibility portfoliosstudies) (DCF method) x Updatedx Researchedthecompany and analyseddatabases market information by daily press release June2013Ͳ Julienx WroteLeblanc valuationTraiteur, andMontreal, consultancyCanada reports (market studies, feasibility studies) x Updated the company databases June 2014 Event plannerandsales June 2013 - x PreparedJulien Leblancinvoices Traiteur,andsale Montreal,contracts Canada June 2014 x OrganizedEvent plannerand andcoordinated sales events(location,service,menu,equipment…) x Tookx Preparedcareof invoicesordersthrough and salethe contractssoftware, filledinandverifiedthedailyproductionplan x Workedx Organizeddirectly andwith coordinatedclients(answering events (location,phone, service,emailing, menu,meetings) equipment…) JanuaryͲ Gaultx TookHotel****, care of ordersMontreal, throughCanada the software, filled in and verified the daily production plan x Worked directly with clients (answering phone, emailing, meetings) March 2013 Head waitress,barmaidandreceptionist January - x ManagedGault Hotel****,restaurant Montreal,andbar, Canadaopening andclosingshifts(breakfast,lunch,dinner,roomservice) March 2013 x OperatedHead waitress,banqueting barmaidduties and :receptionistpreparedbanquet hall,served,cleaned x Managedx Managedreceptionists restaurant dutiesand bar, opening and closing shifts (breakfast, lunch, dinner, room service) JuneͲOct2012 Potelx Operated&Chabot, banquetingParis,France duties : prepared banquet hall, served, cleaned x Managed receptionists duties Receptionist andHostess Sept.June2011 - OctͲ 2012 LePotelCéladon & Chabot,Restaurant, Paris,Westminster France Hotel****,Paris,France June 2012 HeadReceptionistwaitressrestaurant, and Hostessbanqueting – Extras AprilSept.ͲAug 20112011 - GrandLe CéladonHôtel**** Restaurant,LesFlamants WestminsRoses,terCanet Hotel****,enRoussillon Paris, France(Languedoc Roussillon),France June 2012 EventHeadand waitresscommercial restaurant,assistant banquetingͲ Internship – Extras April - Aug 2011 x ManagedGrand Hôtel****andresponded Les Flamantstoevent Roses,requests Canetand entourist Roussillongroups, (Languedocsentinvoices Roussillon),tocustomers France x CommunicatedEvent and commercialwithall assistantdepartments - Internshipinthehotel fortheimplementationofevents x Listedx Managedcancellation and respondedreasonsto tofind eventsolutions; requestspublished and touriststatistics; groups,established sent invoicescompetition to customersstudies x Updatedx Communicatedcustomers withfile all(Customer departmentsRelationship in the hotelManagement) for the implemen tation of events x Listed cancellation reasons to find solutions; published statistics; established competition studies AprilͲAug2010 MuranoHotel****Paris,France x Updated customers file (Customer Relationship Management) Waitress, HousekeeperandKitchenassistant Ͳ Internship April - Aug 2010 Murano Hotel **** Paris, France LANGUAGES AND Waitress,TECHNOLOGY Housekeeper and Kitchen assistant - Internship
Languages French:mothertongue,English:fluent,Italian:conversational,Spanish:beginner,Arabic:beginner TechnologyLANGUAGES MicrosoftAND TECHNOLOGYOffice:Excel,Word, PowerPoint Languages Reservation French: motherandhotel tongue,management English: fluent,tools: Italian:Amadeus, conversational,Opera,Internet Spanish: beginner, Arabic: beginner Technology Microsoft Office: Excel, Word, Power Point OTHER RELEVANT Reservation EXPERIENCE and hotel management tools: Amadeus, Opera, Internet 2015 Ͳ2016 TeachingAssistantinFinanceandManagerialAccounting 2014OTHERͲ2016 RELEVANTTreasurer EXPERIENCEoftheStudent BoardofIMHI/TreasureroftheIMHITraiteurassociation 20112015 - 2016 AEHTTeachingContest Assistantin2011, inHospitality Finance andManagement Managerialcategory, AccountingThe Hague,Netherlands 2014 - 2016 VolleyTreasurerball(since of the10 Studentyears) Board of IMHI / Treasurer of the IMHI Traiteur association 2011 AEHT Contest in 2011, Hospitality Management category, The Hague, Netherlands Volley ball (since 10 years)
103 Jessica MOSES [email protected] MOSES [email protected] Date+of33birth:(0)6263001August11201991 Dateofbirth:30August1991British British
EDUCATION EDUCATION 2014–2016 ESSECBusinessSchool,Paris,France 2014–2016 ESSECMBABusinessinHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) 2013–2014 MBACMHinHospitalityAcademyManagement–IEMI (AACSBͲEQUISaccredited) 2013–2014 CMHEuropeanAcademyBachelor–IEMI inHotelandTourismManagement 2011–2013 EuropeanCFAͲCCIBachelorDignelesinHotelbainsand–AcadémieTourismdeManagementAixͲMarseille 2011–2013 CFAͲAssociatesCCIDignelesdegreebainsin–HospitalityAcadémieManagement,deAixͲMarseilleMajorinAccountingandMarketing(Honours) AssociatesdegreeinHospitalityManagement,MajorinAccountingandMarketing(Honours) WORK EXPERIENCE WORK EXPERIENCE April 2015– CarlsonRezidorHotelGroup,Brussels,Belgium AprilSep20152015– CarlsonInternationalRezidorHotelHotelGroup,CompanyBrussels,–HeadBelgiumoffice Sep2015 InternationalBusinessDevelopmentHotelCompanyCoordinator–HeadofficeEMEA (Internship) Businessx ConductedDevelopmentmarketCoordinatorresearchforEMEAvarious(Internship)locations. x xConductedCollected,marketsummarizedresearchandforvariouspresentedlocations.datainanexecutiveformat. x xCollected,Updatedsummarizedmonthlyandandquarterlypresentedcompanydatainanfinancialexecutivereportsformat.andpresentationsfortheCEO. x xUpdatedPreparedmonthlysummaryandquarterlydocumentscompanyofnewfinancialhotelprojectsreportsforandpresentationpresentationstomanagement.fortheCEO. x Preparedsummarydocumentsofnewhotelprojectsforpresentationtomanagement. x Assistedinconductingduediligencefornewhotelprojects. x Assistedinconductingduediligencefornewhotelprojects. x Conductedthoroughanalysisofpotentialnewventuresandpresentationtomanagement. x xConductedAssistedthoroughincompilinganalysissalesofpitchpotentialofthenewcompanyventuresandandbrandspresentationforexternaltomanagement.usage. May2014– x StairwayAssistedinConsulting,compilingsalesParis,pitchFranceofthecompanyandbrandsforexternalusage. MaySep20142014– StairwayRevenueConsulting,optimizationParis,andFranceglobal salesstrategyconsultingandmanagementcompany Sep2014 RevenueRevenueoptimizationAnalyst(Internship)andglobalsalesstrategyconsultingandmanagementcompany Revenuex UpdatedAnalystrevenue(Internship)analysis toolsandproposeddiversestrategies. x xUpdatedAnalysedrevenuerevenueanalysisstreamstoolsandandupdatedproposedinventorydiversestrategies.for3different hotelsinParisonvariousonlinechannels. x xAnalysedKPIandrevenueperformancestreamsindicatorsandupdatedanalysis.inventory for3differenthotelsinParisonvariousonlinechannels. x xKPIandPreparedperformanceandconductedindicatorsmonthlyanalysis.yield meetingswiththehotelGeneralManagers. x xPreparedAssistedandinconductedauditingthemonthlyvariousyieldhotelsmeetingsreservationswiththedepartmentshotelGeneralsalesManagers.skillsand overallinternalorganization. x Assistedinauditingthevarioushotelsreservationsdepartmentssalesskillsandoverallinternalorganization. Oct2013– HotelCaliforniaChampsͲElysées,Paris,France Oct2013April2014– Hotel4starCaliforniahotelsituatedChampsͲonElysées,theChampsParis,ͲFranceElyséesinParis–174rooms April2014 4starReservationshotelsituatedagentonandtheChampsRevenueͲElyséesManagementinParisCoordinator–174rooms(Internship) Reservationsx TookagentindividualandguestRevenuebookingsManagementoverthephone,Coordinatoranswered(Internship)customerqueriesandprovidedallround x Tookcustomerindividualserviceguestbookingsviathetelephone.overthephone, answeredcustomerqueriesandprovidedallround xcustomerProvidedserviceinformationviathetelephone.onsurroundings, eventsandotherconciergerequestsduringthebookingprocess. x xProvidedProposedinformationvariousonrevenuesurroundings,optimizationeventsstrategies.andother conciergerequestsduringthebookingprocess. x Proposedvariousrevenueoptimizationstrategies. Sep2011– HolidayInnNiceCentre,Nice,France SepSep20112013– Holiday4starInnhotelNiceinCentre,thecityNice,centreFranceofNice–131rooms Sep2013 4starFronthoteldesinktheandcityReservationscentreofNiceAgent–131rooms FrontdeskandReservationsAgent x Providedafriendlyandprofessionalwelcomeaswellasexcellentqualityserviceoverthephone;provided x Providedinformationafriendlyaboutandtheprofessionalhotelandwelcomethelocalassurroundingswellasexcellentaswellqualityastakingservicereservationsoverthephone;andrespondingprovidedto informationguestcomplaints.aboutthehotelandthelocalsurroundingsaswellastakingreservationsandrespondingto xguestAllocatedcomplaints.guest roomanddealtwithaccountsreceivableaswellasthetrainednewfrontdeskstaffand x Allocatedinterns.guest roomanddealtwithaccountsreceivableaswellasthetrainednewfrontdeskstaffand xinterns.Handled overbookingsituations,airportlayoversandgeneralhoteloccupancy. x xHandledOfferedoverbookingseasonalsituations,packagesandairportimplementedlayoversandthemgeneralonthehotelvariousoccupancy.distribution systems. x xOfferedManagedseasonalguestpackagescomplaintsandimplementedandremarksinthemperson,ontheonvariousTripadvisordistributionandthesystems.Hotelwebsite. x xManagedAssistedguestinpreparingcomplaintsproandͲformaremarksinvoices,inperson,organizedonTripadvisorgroupreservationsandtheHotelfromwebsite.thebooking toaftertheirstay. x AssistedinpreparingproͲformainvoices,organizedgroupreservationsfromthebookingtoaftertheirstay. Feb2011– ClubMéditerranée,Vittel,France FebJuly20112011– Club4Méditerranée,starvacationsclubVittel,hotelFrancecomplex July2011 4starvacationsclubhotelcomplex Barmaid Barmaix dTookdrinksordersandpreparedalltypesofbeverages. x xTookProvideddrinksordersinformationandpreparedaboutthealltypeshotelofservicesbeverages.andtook partinallactivitiesoftheclub. x Providedinformationaboutthehotelservicesandtookpartinallactivitiesoftheclub. LANGUAGES AND TECHNOLOGY LANGUAGESLanguages ANDEnglish: TECHNOLOGYFirstlanguage; French:Bilingual;Spanish:Intermediate;Italian:Professionallevel LanguagesTechnolo gyEnglish: MicrosoftFirstlanguage;office;OperaFrench:5.0;Bilingual;Fidelio;Holidex;Spanish:variousIntermediate;channelItalian:managersProfessionalandextranets;levelbasicSQL;VBA Technology Microsoftoffice;Opera5.0;Fidelio;Holidex;variouschannelmanagersandextranets;basicSQL;VBA 105 Clara MULLER [email protected] MULLER [email protected] Dateofbirth:+2533September(0)6787619932524 Dateofbirth:25SeptemberFrench1993 French
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,Franceinapprenticeship(AACSBͲEQUISaccredited) MBAinHospitalityManagementinapprenticeship(AACSBͲEQUISaccredited) 2011 –2014 Ecole hôtelièreSavoieͲLéman,ThononͲlesͲBains,France 2011–2014 UndergraduateEcolehôtelièreDiplomaSavoieͲLéman,inHospitalityThononManagementͲlesͲBains,France(specialization inMarketing) ValedictorianUndergraduateoftheDiplomaAcademyinHospitalityofGrenobleManagement’14class (specializationinMarketing) ValedictorianoftheAcademyofGrenoble’14class 2010–2011 Lycée duParc,Lyon,France 2010–2011 PrepLycéeschoolduParc,inbiology,Lyon,Francechemistry, physicalandearthScience Prepschoolinbiology,chemistry,physicalandearthScience 2007 –2010 Lycée AlfredKastler,Guebwiller,France 2007–2010 HighLycéeschoolAlfreddiplomaKastler,inGuebwiller,Science France HighschooldiplomainScience WORK EXPERIENCE WORK EXPERIENCE 2014 –2016 ADAGIOAPARTHOTEL–HeadOffice,Paris,France 2014–2016 JoinADAGIOͲventureAPARTHOTELbetweenAccorHotels–HeadOffice,andParis,PierreFrance&VacancesCenterParcs +70JoinaparthotelsͲventurebetweeninFrance,AccorHotels+10intheandrestPierreofEurope&Vacancesand+10CenterinRussia,ParcsMiddle EastandBrazil Internal+70aparthotelsauditor–inMethod,France,Audit+10inandtheOperationalrestofEuropePerformanceand+10in (Apprenticeship)Russia,MiddleEast andBrazil xInternalEnsuredauditortherespect–Method,ofstandardsAuditandofOperationalthebrandinPerformance30%ofFrench (Apprenticeship)aparthotelsand facilitated xprocesses’Ensuredtheimplementationrespectofstandardsforgeneralofthemanagersbrandin30%ofFrenchaparthotelsandfacilitated x Analyzedprocesses’legalimplementationrequirementsforandgeneralspecificmanagersaspectsin Germany,AustriaandUnitedKingdomin xorderAnalyzedtoadaptlegaltherequirementsFrenchauditandgridspecifictoeachaspectscountryinGermany,andtoconductAustriaauditsandUnitedinallEuropeanKingdom in propertiesordertoadapt theFrenchauditgridtoeachcountryandtoconductauditsinallEuropean x CopropertiesͲorchestrated thePCIͲDSS(PaymentCardIndustry–DataSecurityStandard)complianceforall xEuropeanCoͲorchestratedaparthotelsthePCI ͲDSS(PaymentCardIndustry–DataSecurityStandard)complianceforall x CreatedEuropeanseveralaparthotelsprocesses andmatricesforoperational,financialandadministrativeneeds x Createdseveralprocessesandmatricesforoperational,financialandadministrativeneeds 2013–2013 HOTELIBISCANCUNCENTRO,Cancun,Mexico (42013months)–2013 190HOTELroomsIBISIbisCANCUNhotelinCENTRO,thedowntownCancun,ofMexicoCancun (4months) Operationa190roomslIbistraineehotel inthedowntownofCancun xOperationaImprovedloperationaltrainee andmanagerialskills xxKeptImprovedareceptionoperationaldeskandandinmanagerialchargeofmostskillsforeignguests xxAssistedKeptareceptionthegeneraldeskhousekeeperandinchargeinschedulingofmostforeignandorganizingguests chambermaidsshift x Assistedthegeneralhousekeeperinschedulingandorganizingchambermaidsshift
2012–2012 RELAIS&CHATEAUXDOMAINEDELACOQUILLADE5*,Gargas,France (42012months)–2012 LuxuryRELAIShotel&CHATEAUXof28roomsDOMAINEinSouthDEofLAFranceCOQUILLADE 5*,Gargas,France (4months) 1LuxuryͲMichelinhotelstarofrestaurant28roomsin“LeSouthGourmet”ofFranceandtwootherF&Boutlets Operationa1ͲMichelinlstartraineerestaurant “LeGourmet”andtwootherF&Boutlets Operationaltrainee x Acquiredbasicsofoperationalhospitalityinthefollowingdepartments:housekeeping,restaurant xandAcquiredreceptionbasics ofoperationalhospitalityinthefollowingdepartments:housekeeping,restaurant x 6andweekreceptionsession: receptionist,reservationagentandconcierge’sduties xx36weekweeksessionsession:forreceptionist,eachposition:reservationcookandagentwaitressandinconcierge’s1ͲMichelindutiesstarrestaurant xx43weekweeksessionsessionasforchambermaideachposition:cookandwaitressin1ͲMichelinstarrestaurant x 4weeksessionaschambermaid LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDFrench: TECHNOLOGYnative,English: fluent,Spanish:fluent, German:intermediate ComputerLanguagesskills MicrosoftFrench:native,OfficeEnglish:Word,Excel,fluent,PowerSpanish:Point,fluent,Open German:Office,FOLSintermediate(PMS),RESAweb Computerskills MicrosoftOfficeWord,Excel,PowerPoint,OpenOffice,FOLS(PMS),RESAweb OTHER RELEVANT EXPERIENCE PresidentOTHER ofRELEVANTthestudent EXPERIENCEassociationSavoie ͲLéman:Fundraised+20K€andorganizedtheendͲofͲtheͲyearpartywith thePresidentBoardofthestudentassociationSavoieͲLéman:Fundraised+20K€andorganizedtheendͲofͲtheͲyearpartywith PersonaltheBoardinterests: music,singing(autodidact),playingpiano(awardͲwinningatregionalandnationalcompetitions), horsePersonalͲridinginterests:andskiingmusic,singing(autodidact),playingpiano(awardͲwinningatregionalandnationalcompetitions), horseͲridingandskiing
107 Daniel Alexandre PORTORARO Daniel Alexandre [email protected] [email protected] Dateof+birth:33(0)24601April2819903680 Dateofbirth:Canadian/Italian24April1990 Canadian/Italian
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(RealEstateSpecialization) 2008–2012 UniversityMBAinHospitalityofTorontoManagement–VictoriaCollege(RealEstateSpecialization) 2008–2012 HonoursUniversityBachelorofTorontoofArts–VictoriainEnglishCollegeLiterature 1994–2008 TorontoHonoursFrenchBachelorSchoolofArts–Canada’sinEnglishInternationalLiterature School 1994–2008 xTorontoInternationalFrenchBaccalaureateSchool–Canada’sDiplomaInternational School x InternationalBaccalaureateDiploma x OntarioSecondarySchoolDiploma(OntarioScholarstatus) x OntarioSecondarySchoolDiploma(OntarioScholarstatus) WORK EXPERIENCE WORK EXPERIENCE Jan 2016– ESSEC BusinessSchool,Paris,France PresentJan2016 – CorporateESSECBusinessFinanceSchool,TeachingParis,AssistantFrance Present CorporateFinanceTeachingAssistant x Leadseminarsdiscussingwiderangeoffinancetopics(incl.capitalbudgeting,capitalstructuring,bondand x equityLeadseminarsmarkets)discussingtoassiststudentswiderangeinunderstandingoffinancetopicsofprinciples(incl.capitalandbudgeting,theirapplicationscapitalstructuring,bondand equitymarkets)toassiststudentsinunderstandingofprinciplesandtheirapplications x Evaluatestudentperformancebasedonresultsofcasestudyexecution x Evaluatestudentperformancebasedonresultsofcasestudyexecution April 2015– Carlson RezidorHotelGroup,Dubai,UAE CarlsonRezidorHotelGroup,Dubai,UAE SepApril20152015 – BusinessDevelopmentSummerAnalystMEA BusinessDevelopmentSummerAnalystMEA Sep2015 x Performedfinancialmodellingforwiderangeofdevelopmentopportunities x Performedfinancialmodellingforwiderangeofdevelopmentopportunities x Participatedincontractstructuring,andrestructuringduringdealnegotiationtoachieveoptimumNPV x Participatedincontractstructuring,andrestructuringduringdealnegotiationtoachieveoptimumNPV x Presentedandpitchedtopotentialinvestors,consultantrepresentatives,realestatemarketexperts xx ConductedPresentedextensiveandpitchedmarkettopotentialresearchinvestors, consultantrepresentatives,realestatemarketexperts x Conductedextensivemarketresearch x Wrotefinancialandmarketanalysisreportsofpotentialhoteldevelopmentstobesubmittedtoexecutive x committeeWrotefinancial andmarketanalysisreportsofpotentialhoteldevelopmentstobesubmittedtoexecutive committee x Trainednewteammembersinhoteldevelopmentprocess,financialforecasting,marketanalysis x Trainednewteammembersinhoteldevelopmentprocess,financialforecasting,marketanalysis Aug2012– Royal BankofCanada,Toronto,Canada JulAug20142012– BilingualRoyalBankContentofCanada,Writer,Toronto,DigitalStrategyCanada Jul2014 xBilingualManagedContentprojectWriter,teammeetingsDigitalStrategywithvariousstakeholdersleadinguptoproductlaunches xx InitiatedManagedmajorprojectcommunicationteammeetingsrollwithͲoutsvariousfornewstakeholdersproductsandleadingservicesuptoproductlaunches xx DevelopedInitiatedmajorbilingualcommunicationcontentforonlinerollͲoutsandformobilenewproductsplatformsandaimedservicesatnational andinternationalclients xx LedDevelopedinterviewsbilingualwithsubjectcontentmatterforonlineexperts,andperformedmobileplatformsextensiveaimedresearchatnational andinternationalclients xx ManagedLedinterviewslookandwithfeelsubjectoffinalmattercontentexperts,byensuringperformedconsistency,extensiveaccuracy,researchand adherencetobrandvoice x Managedlookandfeeloffinalcontentbyensuringconsistency,accuracy,andadherencetobrandvoice May2012– CTVTelevisionNetwork,PoliticalExpress,Toronto,Canada MayMay20132012– PoliticalCTVTelevisionPanellistNetwork, PoliticalExpress,Toronto,Canada May2013 xPoliticalAppearedPaneonllistnational televisionasanindependentmemberofapolitical,economic,andsocialpanelto x discussAppearedcurrentonnationalCanadiantelevisionandinternationalasanindependentaffairs memberofapolitical,economic,andsocialpanelto x CommunicateddiscusscurrentandCanadiancoordinatedandinternationalwithproductionaffairsteam regardingtopicsandbroadcastinglogistics xx ConductedCommunicatedextensiveandresearchcoordinated withproductionteamregardingtopicsandbroadcastinglogistics xx DevelopedConductedpositioningextensiveresearchandpresentation strategies. x Developedpositioningandpresentationstrategies. Sept2011– TheHuffingtonPostCanada,Toronto,Canada Sept2011– TheHuffingtonPostCanada,Toronto,Canada May2013 Contributor May2013 Contributor x Wrotefeaturedopinionpiecesanalysingandcritiquingvarioustopicswithafocusondomesticandforeign x politics,Wroteandfeaturedsocialopinionissuespiecesanalysingandcritiquingvarioustopicswithafocusondomesticandforeign politics,andsocialissues x Ledtomultiplemediaappearances acrossmajornewsnetworkssuchastheCanadianBroadcasting x CompanyLedtomultiple(CBC),SunmediaNews,appearancesCanadianacrossTelevisionmajorNetworknewsnetworks(CTV),andsuchothers,astheforCanadianbothtelevisionBroadcastingandradio. Company(CBC),SunNews,CanadianTelevisionNetwork(CTV),andothers,forbothtelevisionandradio. LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES English AND TECHNOLOGY&French:read,spoken,written(fluent) Languages English&French:read,spoken,written(fluent) Tools Microsoft Officeapplications(Excel,WordPowerPoint,Outlook);advancedlevel Tools DocumentMicrosoftandOfficecontentapplicationsmanagement(Excel,systemsWordPowerPoint,(DMS/CMS)Outlook);(e.g.,SharePoint)advancedlevel LearningDocumentmanagementandcontentsystemsmanagement(LMS)(proprietary)systems(DMS/CMS) (e.g.,SharePoint) ProprietaryLearningmanagementandverticalbusinesssystems(LMS)applications(proprietary)(e.g.,Quality Controlsystem—HPQC) AuthoringProprietarytoolsand(ViewletBuilder,verticalbusinessKnowledgeapplicationsPresenter)(e.g.,Quality Controlsystem—HPQC) Authoringtools(ViewletBuilder,KnowledgePresenter)
109 Romain PRADINES [email protected] PRADINES Date[email protected]birth:3rdSeptember1992 +33(0)660309529 rd French Dateofbirth:3 September1992 EDUCATION French 2014EDUCATION–2016 ESSEC BusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2014–2016 (ConcentrationESSECBusinessinFinanceSchool,&Paris,RealEstate)France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2013 –2014 Ecole(ConcentrationSupérieureinInternationaleFinance&RealdeEstate)Savignac, SavignacͲlesͲÉglises,France Bachelor inHospitalityManagement 2013–2014 EcoleSupérieureInternationaledeSavignac,SavignacͲlesͲÉglises,France 2010 –2013 EcoleBachelorHôtelièreinHospitalityPaulAugier,ManagementNice,France UndergraduateDiplomainHospitalityManagement 2010–2013 EcoleHôtelièrePaulAugier,Nice,France 2010 LycéeUndergraduateRaymondNaves,DiplomaToulouse,inHospitalityFranceManagement HighSchoolDiplomawithspecializationinScience 2010 LycéeRaymondNaves,Toulouse,France PROFESSIONALHigh EXPERIENCESchoolDiplomawithspecializationinScience 2014PROFESSIONALͲ2016 AccorHotels EXPERIENCEHeadoffice –GlobalSalesdepartment,Paris,France (3700hotels,21brands,94countries) 2014Ͳ2016 AssistantAccorHotels Project HeadManageroffice Sales– EfficiencyGlobalSales – Accordepartment, Digital Plan Paris,(Apprenticeship)France x Rebuilt(3700hotels,anAccor21b2bbrands,sales94processcountries)(RFIprocess)toaddmorehotelsinourcorporatecontracts x TrainedAssistant150 ProjectAccor Managersalesperson Sales Efficiencyaroundthe – Accorworld Digitalonthis Plannew (Apprenticeship)process x x DroveRebuiltandanleadAccortheb2bRFIprocesssalesprocessthrough(RFItheprocess)yeartotoincreaseaddmorethehotelsnumberinourofnewcorporateaddedhotelscontracts x x ActivelyTrainedparticipated150Accorinsalespersonrestructuringaroundallb2btheAccorworldsalesonthisandnewpricingprocessprocess throughANAIS(AccorNew Applicationx DroveandforleadIntegratedtheRFIprocessSales),athroughSalesforce.comtheyearapplicationtoincreasethenumberofnewaddedhotels x Cox ActivelyͲdevelopedparticipatedasolutionintorestructuringtracktheexactallb2bproductionAccorsalesofb2bandaccountspricingprocessinourhotelsthrough ANAIS(AccorNew ApplicationforIntegratedSales),aSalesforce.comapplication January– AccorHotelsx CoͲdevelopedPullmanasolutionDubaïtoDeiratrackCitytheCentre,exactproductionDubaï,Unitedofb2bArabaccountsEmiratesinour hotels April2014 (5star hotel,317rooms,MajidAlFuttaimgroup) January– FrontAccorHotels office internPullmanDubaïDeiraCityCentre,Dubaï,UnitedArabEmirates April2014 x Handled(5starhotelbooking,,317checkrooms,Ͳin,MajidcheckAlͲoutFuttaimfollowinggroup)luxury standards x ManagedFront officethe internupͲselling andthecrossͲsellingaswellasthecustomer’sloyaltyapplications x x DealtHandledwithcustomer’sbooking,checkcomplaintsͲin,check Ͳoutfollowingluxurystandards x x TrainedManagednewthestaffup ͲsellingandthecrossͲsellingaswellasthecustomer’sloyaltyapplications x x RunDealtendwithofdaycustomer’sreportsandcomplaintspassedinstructions forthefollowingshifts x Trainednewstaff AprilͲ Châteaux RunendElanof&dayResort,reportsBraseltonandpassed(GA),instructionsUSA forthefollowingshifts August2012 (Resort «4diamonds»,memberofPreferredHotel&Resortgroup,350rooms) AprilͲ AssistantChâteau conciergeElan& internResort, Braselton(GA),USA August2012 x Informed(Resort«and4diamondsadvised»,guestsmember ofPreferredHotel&Resortgroup,350rooms) x ResearchAssistant conciergeandbooking internactivities forguests x x OfferedInformedapersonalizedandadvisedassistanceguests andfollowedupclient’srequestsduringtheirstay x Researchandbookingactivitiesforguests April– Châteaux OfferedSaintapersonalizedMartin&Spa,assistanceVence,Franceandfollowedupclient’srequestsduringtheirstay August2011 (Relais&Châteaux5starhotel,2Michelinstarrestaurant,45roomsandvillas) April– WaiterChâteauandpastrySaintMartincookintern&Spa, Vence,France August2011 (Relais&Châteaux5starhotel,2Michelinstarrestaurant,45roomsandvillas) x Waiterduring2monthsattheStMartingastronomicrestaurant Waiterandpastrycookintern x AssistedtheChefpastryinhisdaytodaytasks(creation,setͲup,service) x Waiterduring2monthsattheStMartingastronomicrestaurant LANGUAGES ANDx Assisted TECHNOLOGYtheChefpastryinhisdaytodaytasks(creation,setͲup,service) Languages French:mothertongue,English:fluent, German:AͲlevelstandard TechnologyLANGUAGES Strong ANDMicrosoft TECHNOLOGYSoftwareskills (Word,Excel,VBAprogramming,PowerPoint)ͲCRM:SalesforceͲPMS:Opera Languages French:mothertongue,English:fluent, German:AͲlevelstandard OTHERTechnology RELEVANT Strong INFORMATIONMicrosoftSoftwareskills(Word,Excel,VBAprogramming,PowerPoint)ͲCRM:SalesforceͲPMS:Opera 3rdOTHERplaceat theRELEVANTCDREnational INFORMATIONtrophy2013(French cateringandhospitalitymanagersassociation) Music: Guitaristandsingerinaband,playedrugbyatclublevelduring6years. 3rdplaceattheCDREnationaltrophy2013(Frenchcateringandhospitalitymanagersassociation) Music: Guitaristandsingerinaband,playedrugbyatclublevelduring6years. 111 Mirana RAKOTOARISON Mirana [email protected] [email protected] Dateof+birth33(0)6:1559June0019911151 DateofbirthFrench,:15MalagasyJune1991 French,Malagasy
EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2012Ͳ2013 UniversityofWestLondon,London,UnitedKingdom 2012Ͳ2013 BachelorUniversitydegreeofWestinHospitalityLondon,London,ManagementUnitedKingdom BachelordegreeinHospitalityManagement 2009 Ͳ2012 LycéehôtelierJeanDrouantMédéric,Paris,France 2009Ͳ2012 UndergraduateLycéehôtelierJeanDiplomaDrouantinHospitalityMédéric,ManagementParis,France UndergraduateDiplomainHospitalityManagement WORK EXPERIENCE WORK EXPERIENCE April – ACCORHOTELS, Evry, France SeptemberApril– 2015 FinanceACCORHOTELS,department Evry,(Intern): Francebusinessanalyst September2015 xFinanceAnalyseddepartmentthemonthly(Intern):closingbusinessfinancialanalyststatements:P&L,ratios,statistics,customersegmentation. xx ProcessedAnalysedtheforecastmonthlyandclosingbudgetfinancialandcheckstatements:theirreliability.P&L,ratios,statistics,customersegmentation. xx FollowedProcessedactionforecastplansandandbudgetrealisedandsavingcheckplans.theirreliability. xx GeneratedFollowedactionfinancialplanstoolsandforrealisedhoteliers,savingregionalplans.and operatingdirectors. xx RealisedGeneratedbusinessfinancialplanstoolsaccordingforhoteliers,totheregionalbusinessandreview.operating directors. x Realisedbusinessplansaccordingtothebusinessreview. October2014– THE OLDE BELL, Hurley, United Kingdom JulyOctober20152014– AssistantTHE OLDEto BELL,thefinancial Hurley, Unitedcontroller Kingdom July2015 xAssistantCheckedtoandthereconciledfinancialcontrollerweeklybankingsummary,APbatches,payrollbatches,costcontrol x reports,CheckedIncomeandreconciledauditreportsweeklyandbankingAR. summary,APbatches,payrollbatches,costcontrol x Metreports,allweeklyIncomeandauditmonthreportsͲendanddeadlinesAR. bytimelysubmissionofreportsincludingpettycash, x hotelMetallfloatweeklycertificate,andmonthweeklyͲendbanking,deadlinesstatisticsbytimelyandsubmissioncovers. ofreportsincludingpettycash, x Supportedhotelfloatthecertificate,FinancialweeklyControllerbanking,inthestatisticsdaytodayandrunningcovers.oftheoffice,deputizedinhis x absenceSupportedandtheassistedFinancialhimControllerwiththebudget,inthedayforecasttodayandrunningcashflowofthepreparation.office,deputized inhis x Dealtabsencewithandmonthlyassistedpayrollhimwithandmanagedthebudget,updateforecastusageandandcashaccrualsflowpreparation.forvacation, sickleaveand x bankDealtholidays.withmonthly payrollandmanagedupdateusageandaccrualsforvacation,sickleaveand bankholidays. April– LE MAS DES BORIES, Antonne-et-Trigonant, France JulyApril2013– ConsultantLE MAS DES BORIES, Antonne-et-Trigonant, France July 2013 xConsultantEstablishedamarketresearchbasedontheanalysisofcompetitors,customer’sexpectationsand x externalEstablishedenvironment.amarketresearch basedontheanalysisofcompetitors,customer’sexpectationsand x Createdexternalaenvironment.launchingevent byplanningtheeventprocessandevaluatingfeedback. xx DevelopedCreatedalaunchingapackageeventbyfindingbyplanningaleisurethepartnereventandprocessnegotiatingandevaluatingtheprices.feedback. xx CommercialisedDevelopedapackagetheestablishmentbyfindingaleisurebydevelopingpartnertheandvisibilitynegotiatingofthethecompanyprices. ontheinternet. x Commercialisedtheestablishmentbydevelopingthevisibilityofthecompanyontheinternet. AprilͲ LA COUPOLE, Paris, France AugustAprilͲ2011 KitchenLA COUPOLE,department Paris, (Intern):France chefdepartie,executivechefandcostcontroller August2011 xKitchenControlleddepartmentstocksof(Intern):foodandchefbeveragedepartie, executivechefandcostcontroller xx ManagedControlledexpensesstocksofincludingfoodandfoodbeveragecost,supplies,uniformsandequipment. xx CheckedManagedtheexpensesreportofincludingdailyflashfoodfoodcost,costsupplies,andinvestigateduniformsandreasonsequipment.forspoilage toavoid x excessiveCheckedtheloses.report ofdailyflashfoodcostandinvestigatedreasonsforspoilagetoavoid x Ensuredexcessiveproperloses.staffing andschedulinginaccordancetoproductivityguidelines(dutyrotas) x Ensuredproperstaffingandschedulinginaccordancetoproductivityguidelines(dutyrotas) AprilͲ WOODWAY COUNTRY CLUB, Darien, USA AugustAprilͲ2010 F&BWOODWAYdepartment COUNTRY(Intern): CLUB,chef Darien,derang, USAbartender andsnackͲbarvendor August2010 F&Bdepartment(Intern):chefderang,bartenderandsnackͲbarvendor LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDFrench: TECHNOLOGYmothertongue,English:fluent TechnologyLanguages OperaFrench:PMS,motherSAGEtongue,200,MicrosEnglish:POS,fluentOutlook,MicrosoftOffice(ExcelVBA),BIA,BIRD,MEGA Technology OperaPMS,SAGE200,MicrosPOS,Outlook,MicrosoftOffice(ExcelVBA),BIA,BIRD,MEGA
113 FélicieFélicie RITZ RITZ [email protected] [email protected] +33(0)689978060 Dateofbirth:9thNovember1988 Dateofbirth:9thNovember1988 French French EDUCATION EDUCATION 2014Ͳ2016 ESSECBusinessSchool,Paris,France 2014Ͳ2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2009Ͳ2012 EcoleHôtelièreSavoieͲLéman,ThononͲlesͲBains,France 2009Ͳ2012 EcoleHôtelièreSavoieͲLéman,ThononͲlesͲBains,France UndergraduatediplomainHospitalityandCateringManagement–Headofclass UndergraduatediplomainHospitalityandCateringManagement–Headofclass 2003Ͳ2006 LycéeCamilleSée,Colmar,France 2003Ͳ2006 LycéeCamilleSée,Colmar,France Highschooldiploma,MajorinLiteratureͲwithhonors Highschooldiploma,MajorinLiteratureͲwithhonors PROFESSIONAL EXPERIENCE PROFESSIONAL EXPERIENCE 2014–2016 AccorHotelsDigitalServices,DistributionSystemsAdministration,Évry,France 2014–2016 AccorHotelsDigitalServices,DistributionSystemsAdministration,Évry,France (24months) BrandsAdministrationExpert(Apprenticeship) (24months) BrandsAdministrationExpert(Apprenticeship) x AdministeredAccorHotelsDatabase:hoteldataandpricingmanagement,loadingandqualitycontrol x AdministeredAccorHotelsDatabase:hoteldataandpricingmanagement,loadingandqualitycontrol x Collecteddata,preparedtechnicalelementsandsupervisedthelaunchofglobalcommercialoffersfor x Collecteddata,preparedtechnicalelementsandsupervisedthelaunchofglobalcommercialoffersfor AccorHotelsbrandsondirectandindirectchannels(accorhotels.com,OTAsandGDS) AccorHotelsbrandsondirectandindirectchannels(accorhotels.com,OTAsandGDS) x Analyzedandupdateddatabaseforinnovativedigitalprojects(Novotel.comrestructuration,creationand x Analyzedandupdateddatabaseforinnovativedigitalprojects(Novotel.comrestructuration,creationand developmentofadedicatedF&Bwebsite) developmentofadedicatedF&Bwebsite) 2013–2014 LakeHouse,5ͲstarHotel,LuxuryLodgesofAustralia,Daylesford,VIC,Australia 2013–2014 LakeHouse,5ͲstarHotel,LuxuryLodgesofAustralia,Daylesford,VIC,Australia (18months) GuestServiceDutyManager (18months) GuestServiceDutyManager x Providedthehighestlevelofguestservice x Providedthehighestlevelofguestservice x Coordinatedalldepartmentsoftheproperty,supervisedthehousekeepingteam x Coordinatedalldepartmentsoftheproperty,supervisedthehousekeepingteam x Implementednewfrontofficeprocedurestohelpmaintaininghighstandardsofserviceand x Implementednewfrontofficeprocedurestohelpmaintaininghighstandardsofserviceand improveefficiency improveefficiency MarketingAssistant MarketingAssistant x Managedstocktake,ordersandpromotionofretailitems x Managedstocktake,ordersandpromotionofretailitems x Managedinternalstaffcommunication(100employees) x Managedinternalstaffcommunication(100employees) x Helpedpromotingspecialoffers/eventsviasocialmedia,websiteupdates,newsletters,flyersandposters x Helpedpromotingspecialoffers/eventsviasocialmedia,websiteupdates,newsletters,flyersandposters x Organizedpromotionalevents(market,cookingclass,cocktailparty) x Organizedpromotionalevents(market,cookingclass,cocktailparty) 2012 Wheatleigh,5ͲstarHotel,LeadingHotelsoftheWorld,Lenox,MA,USA 2012 Wheatleigh,5ͲstarHotel,LeadingHotelsoftheWorld,Lenox,MA,USA (5months) GuestServiceAgent (5months) GuestServiceAgent x Ensuredahighlevelofguestserviceforaninternationalanddemandingclientele x Ensuredahighlevelofguestserviceforaninternationalanddemandingclientele x Responsiblefornightauditandbasicbillingprocedures x Responsiblefornightauditandbasicbillingprocedures x Providedauniqueexperiencetotheclientelewithpersonalizedconciergeservice x Providedauniqueexperiencetotheclientelewithpersonalizedconciergeservice 2011 WinvianFarm,5ͲstarHotel,RelaisetChâteaux,Morris,CT,USA 2011 WinvianFarm,5ͲstarHotel,RelaisetChâteaux,Morris,CT,USA (4months) GuestServiceAgent(internship) (4months) GuestServiceAgent(internship) 2009 L’Atelierd’GrandͲPère,Restaurant,BarandCafe,Strasbourg,France 2009 L’Atelierd’GrandͲPère,Restaurant,BarandCafe,Strasbourg,France (8months) HeadWaitress (8months) HeadWaitress LANGUAGES AND TECHNOLOGY LANGUAGES AND TECHNOLOGY Languages French:mothertongue,English:fluent,Spanish andGerman:basic Languages French:mothertongue,English:fluent,Spanish andGerman:basic Technology C2icertificate:ComputerandInternetcertificate(MicrosoftOffice Technology C2icertificate:ComputerandInternetcertificate(MicrosoftOffice Hospitalitysoftwares:Opera,ResortSuite,Micros,Respack,Gumnuts Hospitalitysoftwares:Opera,ResortSuite,Micros,Respack,Gumnuts DataAdministrationandPricingapplications(AccorHotelsinternalapplications) DataAdministrationandPricingapplications(AccorHotelsinternalapplications) 115 Estelle SAC - EPEE [email protected] SAC - EPEE [email protected] Dateofbirth:+833September(0)6846319925653 Dateofbirth:8SeptemberFrench1992 French CAREER OBJECTIVE ToCAREERworkfor OBJECTIVEacompanyinhospitality sectorthatconsiderssustainabledevelopmentorecologypractises.
EDUCATIONToworkforacompanyinhospitalitysectorthatconsiderssustainabledevelopmentorecologypractises. 2014EDUCATION–2016 ESSECBusinessSchool,Paris,France MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2014–2016 ESSECBusinessSchool,Paris,France 2010Ͳ2013 InstitutMBAinVatelHospitalityͲ Lyon,ManagementFrance (AACSBͲEQUISaccredited) BachelorinHospitalitymanagement 2010 Ͳ2013 InstitutVatelͲ Lyon,France BachelorinHospitalitymanagement WORK EXPERIENCE 2015WORK EXPERIENCELEONARDO HOTELS,Berlin,Germany
62015months RevenueLEONARDOandHOTELS,DistributionBerlin,traineeGermany 6months xRevenuePreparedandtheDistributionannualbudgettrainee x xCheckedPreparedandtheadjustedannualbudgetthemonthly forecast x xMadeCheckedrecommendationsandadjustedtheonmonthlytheyieldingforecastforthe 58hotelsinEurope xxAnalyzedMaderecommendationsthemarketsegmentationontheyieldingandcheckedforthe58thehotelspickupinaccordinglyEurope xxMonitoredthefairperiods Analyzedthemarketsegmentationandcheckedthepickupaccordingly 2014 ROKA,x MonitoredLondon,theUnitedfairperiodsKingdom 2014 JapaneseROKA,London,restaurantUnitedandKingdomShochulounge HeadJapanesewaitressrestaurantandShochulounge x Fullyresponsibleforanentiresection,sixdailyservices(90covers) Headwaitress 2012 GRANDx FullyresponsibleHOTELEXCELSIOR,foranentireFloriana,section,Malta.sixdailyservices(90covers) 2012 CGRANDonciergerieHOTELandEXCELSIOR,receptiontraineeFloriana,Malta. •ConciergerieWelcomedandandreceptioninformedtraineeguests,madebooking •Informedguestsattheconciergeriedesk •Welcomedandinformedguests,madebooking MARITIM•InformedHOTELguestsANDatRESORT,theconciergerieBataclava,desk Mauritius 2011 –2012 2011–2012 ApprenticeshipMARITIMHOTEL inseveralANDRESORT,departments:Bataclava, Mauritius •Guestrelation Apprenticeship inseveraldepartments: ••EventsGuestandrelationbanqueting •F&Bdepartment •Eventsandbanqueting 2011 HOTEL•F&BLEdepartmentYACA,Saint Tropez.France 2011 InternshipHOTELLEYACA,SaintTropez.France •InternshipPrepared andsetupthebreakfastbuffet ••DealtPreparedwithandguestsetinquiriesupthebreakfast buffet ••AssistedDealtwiththeguestRestaurantinquiriesManager •AssistedtheRestaurantManager LANGUAGES AND TECHNOLOGY Languages French(Native),English(fluent),Spanish(basics) LANGUAGES AND TECHNOLOGY TechnologyLanguages SoftwareFrench(Native),PackOfficeEnglish (fluent),Spanish(basics) Technology PMSSoftware:OptimaPackͲBrilliantOffice Channelmanagers:Parityrate,OTAInsight,Schlomo,HQPlus PMS:OptimaͲBrilliant OTHER RELEVANTChannel EXPERIENCEmanagers:Parityrate,OTAInsight,Schlomo,HQPlus VolunteerOTHER RELEVANTJobattheFondation EXPERIENCEGoodPlanetinParis,2015
IMHIVolunteerTraiteur,JobcateringattheFondationassociationGoodPlanetforeventsinwithinParis,ESSEC2015campus2015 4IMHILTrophy,Traiteur,humanitariancateringassociationprojectandforstudenteventsautomobilewithinESSECrallycampusinMorocco,2015 February2013and2016 4LTrophy,humanitarianprojectandstudentautomobilerallyinMorocco,February2013and2016
117 Claire TOUBAS [email protected] TOUBAS [email protected] Dateofbirth:+3316(0)6.99.46.57.88February1991 Dateofbirth:16FebruaryFrench1991 French EDUCATION EDUCATION 2014 –2016 ESSECBusinessSchool,Paris,France 2014–2016 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2010–2013 AcadémieInternationaledeManagement(AIM),Paris,France 2010–2013 BachelorAcadémieofInternationaleScienceinHospitalitydeManagementManagement(AIM),(TopParis,oftheFranceclass) BachelorofScienceinHospitalityManagement(Topoftheclass) 2006–2010 LycéeGeorgesClémenceau,Reims,France 2006–2010 HighLycéeSchoolGeorgesDiplomaClémenceau,inSocialReims,Economics,FranceoptionMathematics(withhonor) High SchoolDiplomainSocialEconomics,optionMathematics(withhonor) WORK EXPERIENCE 2014WORK–2016 EXPERIENCE ACCORHOTELS HQͲPROFID,Paris,France 2014–2016 AccountantACCORHOTELSforLeClubHQͲAccorHotels,PROFID,Paris,Accor’sFranceFidelity Program–Apprenticeship xAccountantPerformedforgeneralLeClubaccountingAccorHotels,foroneAccor’sofAccor’sFidelityentityProgram–Accor–ApprenticeshipFidélisation xxManagedPerformedaccountsgeneralpayableaccountingandforreceivableoneofAccor’s entity–AccorFidélisation xxRealizedManagedbankaccountsreconciliationpayableandreceivable xxPreparedRealizedsomebankreconciliationdeclarations:DAS2,TVA xxPerformedPreparedsomeinterͲdeclarations:companyreconciliationDAS2,TVAforconsolidation xxControlledPerformedandinterinvoicedͲcompanyhotelsreconciliationforthefidelityforconsolidationprogram’sfees xxAssistedControlledhotelsandtowardinvoicedprocesshotelsofforthethefidelityfidelityprogramprogram’s fees xxParticipatedAssistedhotelsinimprovingtowardprocesssomeprocessesofthefidelityandprogramsoftware x Participatedinimprovingsomeprocessesandsoftware 2012–2014 NOVOTEL PARISLESHALLES****,Paris,France June20122013–2014Ͳ AccountantNOVOTEL–PARISTraineeLES&HALLESEmployee****, Paris,France JuneJune20142013 Ͳ xAccountantPerformed–generalTraineeaccounting&Employee andJuneMay2014– xx Performedgeneralaccounting DecemberandMay2012– Managedaccountspayableandreceivable x December2012 x ControlledManagedaccountsthedailypaymentpayableandcollectionsreceivable xxConductedControlledthetheinternaldailypaymentaudit collections xxParticipatedConductedtheinISOinternalComityaudit(classification ISO14001) x ParticipatedinISOComity(classificationISO14001) 2011–2013 INTERCONTINENTAL PARISMARCEAU*****,Paris,France Extra2011 –2013 HostessINTERCONTINENTALseminars&banquetingPARISMARCEAUdepartment*****,–ExtraParis,France Extra xHostessGreetedseminarsguests&banquetingdepartment–Extra xxManagedGreetedgueststhecloakroom x Managedthecloakroom May2011Ͳ GRAND HOTELDUPALAISROYAL***,Paris,France MayMay20122011Ͳ ReceptionistGRANDHOTEL–TraineeDUPALAIS&ExtraROYAL(weekͲends)***,Paris,France May2012 xReceptionistCheckedͲin–&Traineeoutguests&Extra (weekͲends) xxAssistedCheckedguestsͲin&outduringgueststheir stay xxTookAssistedreservationsguestsduring theirstay xxControlledTookreservationsdailypayment collections xxHelpedControlledforcontrollingdailypaymentroomscollections&someroomservicetasks. x Helpedforcontrollingrooms&someroomservicetasks. LANGUAGES AND TECHNOLOGY LanguagesLANGUAGES ANDFrench: TECHNOLOGYnative,English:fluent TechnologyLanguages MicrosoftFrench:native,Office,English:Opéra(PMS),fluentHotix,Acom&GrandBackR12(Accounting) Technology MicrosoftOffice,Opéra(PMS),Hotix,Acom&GrandBackR12(Accounting) OTHER RELEVANT INFORMATION Travel:OTHERAustralia, RELEVANTScotland, INFORMATIONNetherlands,Spain, USA,Madagascar,ReunionIsland,Tunisia,&Turkey.
Hobbies:Travel:Australia,drawingScotland,&painting.Netherlands, Spain,USA,Madagascar,ReunionIsland,Tunisia,&Turkey.
Hobbies: drawing&painting.
119 Capucine VIGUIER [email protected] Capucine VIGUIER [email protected]ofbirth:23October1990 +33(0)60361French3712 Dateofbirth:23October1990 EDUCATION French 2014–2016 ESSECBusinessSchool,Paris,France EDUCATION MBAinHospitalityManagement(AACSBͲEQUISaccredited) 20132014––20142016 TongjiESSECSEMBusinessSchoolSchool,ofEconomicsParis,FranceandManagement,Shanghai,China InternationalMBAinHospitalityMasterManagementDegree,6Ͳmonth(AACSBprogram,ͲEQUISinaccredited)Enterprise Management (AACSBͲEQUISaccredited) 20102013––20132014 BordeauxTongjiSEMSchoolSchoolofofManagementEconomicsand– KEDGEManagement,BusinessSchool,Shanghai,Bordeaux,China France MasterInternationalofScienceMasterinBusinessDegree,and6ͲmonthManagementprogram,(EQUISinEnterpriseͲAMBAͲManagementAACSBaccredited (AACSB) ͲEQUISaccredited) 2010–2013 ThesisBordeaux“AuthenticSchoolleadershipofManagementintheHospitality– KEDGEBusinessIndustry”School, Bordeaux,France WORK EXPERIENCEMasterofScienceinBusinessandManagement(EQUISͲAMBAͲAACSBaccredited) Thesis“AuthenticleadershipintheHospitalityIndustry” 2014–2016 ACCORHOTELS,OfficeHeadquarters,Evry,France 6WORKmonths EXPERIENCEHotelPreopening ProjectManager, LuxuryandUpscaleBrandsFrance – Apprentice
2014–2016 xACCORHOTELS,CoͲcreatedandOfficeeditedHeadquarters,ahotelpreopeningEvry,FrancetoolkitforMGallerybySofitel 6months xHotelActivelyPreopeningparticipatedProjectinrebrandingManager, LuxuryprojectsandforUpscalehotelintegrationBrandsFrance – Apprentice x CoͲcreatedandeditedahotelpreopeningtoolkitforMGallerybySofitel PULLMANPARISROISSYCDGAIRPORT ****,Roissy,France 7months Hotelx ActivelyPreopeningparticipatedProjectinManagerrebrandingandprojectsGeneralforManagerhotelintegration Assistant – Apprentice xPULLMANBuiltaretroPARISplanningROISSYtoCDGsupportAIRPORTthemanagement ****,Roissy,committeeFrance tomeetthedeadline(recruitment, 7months HotelfurniturePreopeningandfixturesProjectequipment,Managerandengineering,General Managermeetingoffer, Assistantsoft–openingApprenticepreparation, andmore) xxDevelopedBuiltaretro&planningpromotedtothesupportF&Bconceptthemanagement(competitivecommitteeanalysis,tomenumeetspecifications,thedeadline(recruitment,foodtasting, photofurnitureshooting,andfixturesmarketingequipment,collaterals,engineering,musicalandmeetingvegetaloffer,identity)softopening preparation,andmore) xxSupervisedDevelopedthe&promotedcommunicationtheF&Bagencyconceptand(competitiveimplementedanalysis,anEͲreputationmenuspecifications,strategy(positioning,foodtasting, restaurantphotoshooting,websitemarketingcreation,collaterals,socialmedia,musicalvideo,andemailingvegetalcampaigns)identity) xxCoordinatedSupervisedtheactionscommunicationbetweentheagencyhotelandandtheimplementedCentralAccoranETeamͲreputationforcommercial,strategy(positioning,pricingand distributionrestaurantwebpurposessitecreation, socialmedia,video,emailingcampaigns) MGALLERYx CoordinatedCURESactionsMARINESbetweenTROUVILLEthehotelHOTELandtheTHALASSOCentralAccor&SPATeam*****,forTrouville,commercial,Francepricing and 5months HoteldistributionPreopeningpurposesProjectManager–Apprentice xMGALLERYCoͲdevelopedCURESaspecificMARINESRevenueTROUVILLEManagementHOTELTHALASSOsystemtool&forSPAthe*****,RevenueTrouville,ManagerFrance 5months xHotelCreatedPreopeningtheroomProjectdirectoryManagerandorchestrated–Apprenticethe printedcollaterals(creation,validation,order) xxCoCoͲproducedͲdevelopedtheaspecificSales&RevenueMarketingManagementplans(objectives,systemplans,toolforbudgets)theRevenue Manager Feb– LEONARDOx CreatedtheHOTELS,roomOfficedirectoryHeadquarters,andorchestratedBerlin,theGermanyprintedcollaterals(creation,validation,order) August2014 Assistantx CoͲproducedRevenuetheManagerSales&Marketing(53hotelsinplansEurope)(objectives,–Managementplans,budgets)trainee Feb– xLEONARDOEstablishedHOTELS,pickuptrends,OfficeHeadquarters,reportingtools,Berlin,&forecastsGermanyonaweeklybasis August2014 xAssistantPreparedRevenueforecasts,Manageranalyzed(53activities,hotelsin&Europe)monitored–ManagementRevenueManagementtrainee System(PMS) 2012 Ͳ2013 PULLMANx EstablishedHOTELpickGup****,trends,Bangkok,reportingThailandtools,&forecastsonaweeklybasis 3months Guestx PreparedRelationforecasts,Officer,Groupanalyzed&Crewactivities,Coordinator&monitored– ManagementRevenueManagementtrainee System(PMS) 2012 Ͳ2013 xPULLMANHandledC/IHOTEL&C/O,G****,managedBangkok,guests’Thailandrequests&complaints,andperformedroominspections 53monthsmonths F&BGuestServiceRelationAttendantOfficer,atGroupSCARLETT&CrewWINECoordinatorBAR&RESTAURANT– Management trainee xxManagedHandledC/Iguest&C/O,booking,managedrestaurantguests’occupancyrequests&optimization,complaints,andandanalyticalperformedtoolsroomforinspectionsreports 65monthsmonths MarketingF&BService&AttendantEventsCoordinatoratSCARLETTfor4WINEoutletsBAR– Management&RESTAURANTtrainee xxReplacedManagedtheguestMarketingbooking,Manager,restaurantmanagedoccupancy2graphicoptimization,designersandtoanalyticalcreate,organizetoolsforandreportsimplement 6months Marketingeventsup&toEvents300peopleCoordinatortoincreasefor4F&Boutletsrevenue– Management(coordination,traineepromotion,postͲeventevaluation) Summer 2011 LEONARDOx ReplacedHOTELS,theMarketingCentralManager,ReservationmanagedOffice,2Wavre,graphicBelgiumdesignerstocreate,organizeandimplement Assistantf eventsoupBusinessto300peopleDevelopmenttoincreaseCenterF&B&revenueReservation(coordination,Agentfor5promotion,hotelsinBelgiumpostͲevent evaluation) LANGUAGESSummer2011 ANDLEONARDO TECHNOLOGYHOTELS,CentralReservationOffice,Wavre,Belgium
Languages French:AssistantnativeofBusinessEnglish:DevelopmentfluentSpanish:Center&intermediateReservationAgentfor5hotelsinBelgium TechnologyLANGUAGES ANDMSOffice, TECHNOLOGYPrezi,PMSOptima, Micros,RateTiger,GoogleAdWords,TravelClick,STRGlobal,MKG OTHERLanguages RELEVANT French: EXPERIENCEnativeEnglish:fluentSpanish:intermediate Technology MSOffice,Prezi,PMSOptima,Micros,RateTiger,GoogleAdWords,TravelClick,STRGlobal,MKG Culture Travel(Africa,Asia,Europe&UnitedStates),foodphotography,oenology SportsOTHER RELEVANTRunning EXPERIENCE(HalfͲMarathons),waterskiing
AssociationsCulture TravelFormer(Africa,ProjectAsia,ManagerEuropeof&BordeauxUnitedStates),Managementfoodphotography,School’sJunioroenologyEnterprise–(feasibilitystudies, Sports marketing,Running(Halfsponsorship,ͲMarathons),andwaterRegionalskiingCongressorganization–250guests) Associations CoFormerͲfounderProjectofaculturalManagereventofBordeauxwiththeManagementArts,CultureSchool’s&ManagementJuniorEnterpriseinEurope–Chair(feasibility–150guestsstudies, marketing,sponsorship,andRegionalCongressorganization–250guests) CoͲfounderofaculturaleventwiththeArts,Culture&ManagementinEuropeChair–150guests 121 Marthe VISSER [email protected] VISSER [email protected] Date+of33birth:(0)6752May3319900401 Dateofbirth:7MayDutch1990 Dutch
EDUCATION EDUCATION 2013 –2015 ESSECBusinessSchool,Paris,France 2013–2015 MBAESSECinBusinessHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2008Ͳ2012 StendenUniversity,Leeuwarden,TheNetherlands 2008Ͳ2012 BBAStendeninInternationalUniversity,HospitalityLeeuwarden,ManagementTheNetherlands(THEͲICEaccredited) BBAinInternationalHospitalityManagement(THEͲICEaccredited) WORK EXPERIENCE WORK EXPERIENCE 2014 –2016 COLISEE,Paris,Bordeaux 2014–2016 AsCOLISEE,anexpandingParis,Bordeauxkeyplayer intheFrenchandinternationalmarket,COLISEEoperatesalarge networkAsanexpandingofnursingkeyhomesplayerandinrehabilitationtheFrenchandclinicsinternational market,COLISEEoperatesalarge Commercialnetworkof developmentnursinghomes (Apprenticeship)andrehabilitation clinics xCommercialCoͲmanaged developmentthebrand (Apprenticeship)changefromJardins deCybèletoCOLISEEin2015 xxPlayedCoͲmanagedakeyroletheinbrandthepilotchangeandfromlaunchJardinsphasedeofCybèletheMyColiseetoCOLISEEdigitalin2015application xxCoPlayedͲdevelopedakeyroleaCRMinthetoolpilotwithinandthelaunchfacilities’phasemanagementoftheMyColiseesystemdigital(TITAN)application xxReorganizedCoͲdevelopedtheateam’sCRMtoolworkingwithinmethodsthefacilities’anddevelopedmanagementcommercialsystem(TITAN)tools xxIntegratedReorganizednewthehomesteam’sandworkingclinicsmethodswithintheandcompany’sdevelopedbrandcommercialͲandworktoolsmethod wise xxOriented,Integratednegotiatednewhomesandandcontrolledclinicswithinpartnershipsthecompany’swithplacementbrandͲandagenciesworkmethodandtheirwiseperformances xxHarmonizedOriented,negotiatedthegroup’sanddigitalcontrolledvisibilitypartnerships withplacementagenciesandtheirperformances xxAnalyzedHarmonizedthegroup’sthegroup’sperformancedigitalvisibilitywithregards toitsoccupancyandguidedthehomesandclinics xwithAnalyzedtheintegrationthegroup’sinperformancetheirprofessionalwithnetworkregardsto itsoccupancyandguidedthehomesandclinics x Assistedwiththetointegrationthemarketinpenetrationtheirprofessionalofthenewnetwork‘COLISEE’ Groupanditsincreasingperformancein xtermsAssistedofoccupancytothemarket penetrationofthenew‘COLISEE’Groupanditsincreasingperformancein termsofoccupancy Jan2013– OVERCOME,Paris,France AugJan20142013– MedicalOVERCOME,congresses,Paris,FranceEventsandSupport Aug2014 JuniorMedical Projectcongresses, Manager EventsandSupport xJuniorManaged Projectthe Manageragency’s DutchandEnglishclientportfolio xxOrganizedManagedandtheagency’sassistedtoDutchcongressandEnglishsupportclientandeventsportfolioinEuropeancapitals xxCoordinatedOrganizedandeventsassistedanddelegationstocongresssupportfromAtoandZ,fromeventsproposalsinEuropeanandbudgetingcapitals topostͲevent xevaluationCoordinatedandeventsbillingand delegationsfromAtoZ,fromproposalsandbudgetingtopostͲevent evaluationandbilling Jan2012– LEROYALMONCEAURAFFLESPARIS,Paris,France JanJan20132012 – ParisianLEROYALLuxuryMONCEAUPalaceRAFFLESHotel PARIS,Paris,France Jan2013 F&BParisian and SalesLuxury InternPalace Hotel xF&BRoom andService: Sales Interndelivering inroomservicewhilerespectingthequalitynormsofthehotel xxRoomRoomService:Service:assistingdeliveringtheinroomroomserviceservicemanagerwhilerespectinginhisdailythetasksquality normsofthehotel xxSalesRoomDepartment:Service:assistingregisteringtheroomreservationsservicemanagerwhilerespectinginhisdailythetasksquality proceduresofthehotel xxSalesSalesDepartment:Department:managingregisteringreservationsreservationsinwhileOPERArespectingPMS thequalityproceduresofthehotel x SalesDepartment:managingreservationsinOPERAPMS LANGUAGES AND TECHNOLOGY Language:LANGUAGES Dutch:AND TECHNOLOGYnative,English:fluent, French:Fluent,German:basic TechnologyLanguage: MSDutch:Officenative, English:fluent,French:Fluent,German:basic OTHERTechnology RELEVANT MSOffice EXPERIENCE & INTERESTS OTHER RELEVANT EXPERIENCE & INTERESTS 2013 Certificate:‘7ͲhabitsofHighlyEffectivePeople‘ofStephenR.Covey 20062013Ͳ2011 DuringCertificate:holidays‘7ͲhabitsandpartofHighlyͲtime:providedEffectivePeople‘assistanceofStephentoelderpeopleR.CoveywithAlzheimer’sdiseaseand 2006Ͳ2011 otherDuringcognitiveholidaysdisorders,andpartͲdomesticallytime:providedandassistanceincarefacilities.toelder(ZorgkompaspeoplewithAlzheimer’s&ZorggroepdiseaseApeldoorn,and Netherlands)othercognitive disorders,domesticallyandincarefacilities.(Zorgkompas&ZorggroepApeldoorn, 2010 Ͳ2011 SecretaryNetherlands)ofthe Boardofthehotelinstitute’sstudentassociation Interests:2010Ͳ2011 Sailing,SecretaryhorseofͲtheriding,Boardrunning,ofthereading,hotelinstitute’scooking,studentmusic(cello),associationphotography Interests: Sailing,horseͲriding,running,reading,cooking,music(cello),photography
123 Trang VU (Diane) Trang [email protected] (Diane) [email protected] Dateof+33birth(0):6116802June39199098 Dateofbirth:11thJune1990 EDUCATION EDUCATION2014–2016 ESSECBusinessSchool,Paris,France 2014–2016 ESSECMBABusinessinHospitalitySchool,ManagementParis,France(AACSBͲEQUISaccredited) Concentration:RealEstateDevelopment&HotelInvestment MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2015 Concentration:CharteredFinancialRealEstateAnalystDevelopmentProgramͲ &DecemberHotelInvestment2015CFA LevelICandidate–Passedon1st attempt st 20152011 –2014 CharteredInstitutVatelFinancialParis,AnalystFranceProgram Ͳ December2015CFALevelICandidate–Passedon1 attempt HeadofClass 2011–2014 InstitutMaster’sVateldegreeParis,inFranceInternational HospitalityManagement– WORK EXPERIENCEMaster’sdegreeinInternationalHospitalityManagement–HeadofClass WORK2014– EXPERIENCE2016 ADAGIO Aparthotels,Paris,France 2014–2016 ADAGIOJointͲventureAparthotels,betweenParis,AccorhotelsFrance groupandPierre&VacancesCenterͲParcs Joint+100ͲventureaparthotelsbetweeninEurope,AccorhotelsNorthgroupAfrica,andMiddlePierreͲEast&VacancesandLatinCenterAmericaͲParcs +100InternalaparthotelsAuditorin&Europe,OperationalNorthPerformanceAfrica,MiddleͲͲApprenticeshipEastandLatinAmerica Internalx ConductedAuditoron&OperationalͲsiteauditatPerformance30%ofsubsidiariesͲApprenticeship(France,Switzerland andBelgium) x x ConductedIdentifiedon operationalͲsiteauditatimprovement30%ofsubsidiaries areas and(France, proposedSwitzerland solutionand basedBelgium) onprocedures and strategic x Identifiedobjectives operationalofthegroup, improvementtakingintoaccountareas andspecificities proposedof solutioneachsite based on procedures and strategic x objectivesModeledof andthe conductedgroup,taking monthlyintoaccount centralspecificities database integrityofeachsiteaudit for FOLS Property Manager System x Modeledbasedon andoperational conductedobjectives monthlyand centraltechnical databaseprocedures, integrityusing auditExcel forVBAFOLSand PropertyMySQL Managerdatabase. System x basedParticipatedonoperationalinimplementationobjectivesandofPCItechnicalͲDSSprojectprocedures,(PaymentusingCardExcelDataVBAProtection)andMySQLfordatabase.+60subsidiaries x ParticipatedinimplementationofPCIͲDSSproject(PaymentCardDataProtection)for+60subsidiaries 2014 PARISͲHONOTELGroup,Paris,France 2014(7months) PARISHotelͲHONOTELInvestmentGroup,&ManagementParis,FranceͲ36hotelsinsubsidiaryinParisandmajorFrenchmetropolises (7months) HotelMergerInvestment&Acquisition&ManagementJuniorAnalystͲ36hotels insubsidiaryinParisandmajorFrenchmetropolises Mergerx Sourced&AcquisitiontargetsforJunioracquisitionAnalystand mergerinParis,LyonandMarseilleagglomerations x x SourcedAnalyzedtargetstarget'sforacquisitionoperationalandandmergerfinancialinpotentialParis,LyonbasedandMarseilleonhistoricalagglomerationsperformance andsynergieswith x Analyzedexistingtarget'ssubsidiaries.operational andfinancialpotentialbasedonhistoricalperformanceandsynergieswith x existingPreparedsubsidiaries.BusinessPlansandFinancialPlansforacquisition x x PreparedKepttrackBusinessofadministrationPlansandFinancialproceduresPlansforforBoardacquisitionofDevelopment’s approval x FF&EKeptManagementtrackofadministrationandRefurbishmentproceduresAssistantforBoard–OperationalofDevelopment’sDept.approvalͲInternship FF&Ex PreparedManagementCapExandbudgetRefurbishmentfor refurbishmentAssistant(total–Operationalorpartial):Dept.five4ͲͲstarInternshiphotels(70+keyeach)inParis x x PreparedEnsuredCapEx effectivebudget planningfor refurbishment and management(totalor ofpartial) the activities:five4Ͳstar duringhotels renovation(70+keyeach) : assuringinParisquality x Ensuredstandards, effectivemonitoring planningofdeadlines, and managementworkflow,progressof the activitiesandfulfilment duringof renovationobjectives : assuring quality x standards,Coordinatedmonitoringspecialists:ofdeadlines,architects,workflow,interiorarchitects,progressanddesignersfulfilmentandofsuppliersobjectives x x CoordinatedKepttrackofspecialists:administrationarchitects,proceduresinteriorforarchitects,Authorities’designersconstructionandsuppliersandrenovation approbation 2013 x LOUVREKepttrackHOTEofLSadministrationGroup,Paris,proceduresFrance forAuthorities’constructionandrenovationapprobation 2013(6months) LOUVREInternationalHOTELSDevelopmentGroup,Paris,AnalystFranceͲInternship (6months) InternationalDevelopmentDevelopmentzone:Europe,AnalystAsiaPacific,ͲInternshipBRICS, FrancophoneͲAfricaandEasternAfrica DevelopmentDevelopmentzone:styleEurope,:ManagementAsiaPacific,contract,BRICS,FranchiseFrancophone&StrategicͲAfricaPartnershipandEasternAfrica x DevelopmentTargetedstyleopportunities:Managementforstandardizedcontract,Franchiseandnon&ͲstandardizedStrategicPartnershiphotelconcept from1to5stars x x TargetedConductedopportunitiesmarketstudyforstandardizedandpreparedandBusinessnonͲstandardizedPlan&FinancialhotelProjectionconceptfromfornew1totargets5stars x x ConductedDevelopedmarketproposalstudyforandhotelpreparedwithFranchiseBusinessPlancontract&FinancialorManagementProjectioncontract:fornewtargetsactivecontributionto x DevelopeddevelopmentproposalofGoldenforhotelTulipwithbrandsFranchiseinIndonesia,contractGermany,orManagementSpain,Italiacontract:andseveralactiveAfricancontributioncountries.to x developmentDevelopedStrategicofGolden PartnerTulipbrands for TargetedinIndonesia, markets:Germany, contributionSpain,Italia toandtheseveralconclusionAfrican ofcountries.Louvre Hotels x DevelopedGroup’sPartnership Strategic PartnerwithLCG forWorld, Targetedoneofmarkets:largesthotelcontributioncommercialization to the conclusionnetworkinofItalia.Louvre Hotels LANGUAGES ANDGroup’s TECHNOLOGYPartnershipwithLCGWorld,oneoflargesthotelcommercializationnetworkinItalia. Language French&Vietnamese:Bilingual,English:Fluent,Chinese Mandarin :Notion LANGUAGES AND TECHNOLOGY LanguageITskills FrenchMicrosoft&VietnameseOffice:Excel:Bilingual,(MacroEnglish&VBA),: Word,Fluent, PowerPointChinese MandarinͲ Database: :Notion Microsoft Access,MySQL(basic) ITOTHERskills RELEVANTMicrosoft INFORMATIONOffice:Excel(Macro&VBA), Word, PowerPoint Ͳ Database: MicrosoftAccess,MySQL(basic) OTHERPiano(autodidact), RELEVANTAshtanga INFORMATION&Vinyasa Yoga,Photography,Jazz,Metal &Classicalmusic Piano(autodidact), Ashtanga&VinyasaYoga,Photography,Jazz,Metal &Classicalmusic 125 Bastien WENTZ [email protected] WENT Z [email protected] Dateofbirth:21+33April(0)6199016666412 Dateofbirth:French21April 1990 French EDUCATION EDUCATION 2014–2016 ESSECBusinessSchool,Paris,France
2014–2016MBAinHospitalityESSECBusinessManagementSchool,(AACSBParis,FranceͲEQUISaccredited) MBAinHospitalityManagement(AACSBͲEQUISaccredited) 2010–2011 Lycéedes Métiersdel’HôtellerieetduTourismeAlexandreDumas,Illkirch,France 2010–2011Diploma inLycéewinedesspecializationMétiersdel’HôtellerieetduTourismeAlexandreDumas,Illkirch,France Diplomainwinespecialization 2008–2010 Lycéedes Métiersdel’HôtellerieetduTourismeAlexandreDumas,Illkirch,France 2008–2010Undergraduate LycéedesDiplomaMétiersinHospitalitydel’Hôtellerie&CateringetduTourismeͲManagementAlexandre&MarketingDumas,SpecializationIllkirch,France UndergraduateDiplomainHospitality&CateringͲManagement&MarketingSpecialization PROFESSIONAL EXPERIENCE PROFESSIONAL EXPERIENCE Dec2014 – AccorHotelsHeadquarters,Evry,France Dec2016Dec 2014Online– PaymentAccorHotelsBusinessHeadquarters,Analystapprentice,Evry,FranceAPOLprogram(AccorhotelsPaymentOnline) Dec2016 OnlinePaymentBusinessAnalystapprentice,APOLprogram(AccorhotelsPaymentOnline) x Monitoredtheperformanceofspecificpaymentmethodsviareports,analyzedthefinancialoutcomes x oftheprogramMonitored theperformanceofspecificpaymentmethodsviareports,analyzedthefinancialoutcomes oftheprogram x ElaboratedfinancialprojectionsfornewAPOLprojects x ElaboratedfinancialprojectionsfornewAPOLprojects x ConductedAPOLcommunicationvianewsletters,abouttheevolutionofinternalprojectsandabout x theinnovationConductedintheAPOLOnlinecommunicationPaymentindustryvianewsletters,abouttheevolutionofinternalprojectsandabout theinnovationintheOnlinePaymentindustry x RealizedbenchmarkstosupportandchallengethestrategicchoicesofAPOLteam x RealizedbenchmarkstosupportandchallengethestrategicchoicesofAPOLteam Sept2013– CavesBarabos,Obernai,France Jan2014 Sept2013Wine– andCavesSpiritBarabos,Cellar Obernai,France Jan2014 SommelierWine andSpiritCellar Sommelier x LedwineandspiritdegustationinFrenchandinEnglish x LedwineandspiritdegustationinFrenchandinEnglish x CreatedadegustationdatabasefortheBaraboscellarWebsite x CreatedadegustationdatabasefortheBaraboscellarWebsite x Counseledcustomersabouttheirpurchase,elaboratedfoodandwinepairing,presentedtheAlsatian x vineyardtoCounseledforeignguestscustomers abouttheirpurchase,elaboratedfoodandwinepairing,presentedtheAlsatian vineyardtoforeignguests May– HôtelRelaisetChâteauxLeChaletd’Adrien(5*Ͳ 29rooms),Verbier,Switzerland Sept2013May – SommelierHôtel&BartenderRelaisetChâteauxLeChaletd’Adrien(5*Ͳ 29rooms),Verbier,Switzerland Sept2013 Sommelier&Bartender x EnsuredagoodqualityofserviceassommelierinLaTabled’Adrien–1starMichelinRestaurant x EnsuredagoodqualityofserviceassommelierinLaTabled’Adrien–1starMichelinRestaurant x Elaboratedandservedoriginalcocktailsinthehotelloungebar–LeTwenty x Elaboratedandservedoriginalcocktailsinthehotelloungebar–LeTwenty Nov2012– HôtelLeRoyalMonceau(5*Ͳ149rooms),Raffles,Paris,France Jan2013 Nov2012Sommelier– Hôtel LeRoyalMonceau(5*Ͳ149rooms),Raffles,Paris,France Jan2013 Sommelier x Coveredtheserviceintworestaurants:LaCuisine–1starMichelinRestaurant;LeCarpaccio–1star x MichelinRestaurantCoveredtheasserviceteamleaderintwo restaurants:LaCuisine–1starMichelinRestaurant;LeCarpaccio–1star MichelinRestaurantasteamleader x AchievedteamresponsibilitiesandtookpartintheNobuproject x AchievedteamresponsibilitiesandtookpartintheNobuproject x Oversawstockcontrolanddeliveredgreatrelationshipskillswiththewineproducers x Oversawstockcontrolanddeliveredgreatrelationshipskillswiththewineproducers Sept 2011 – Restaurant IlVinobyEnricoBernardo1*,Paris,France Nov2012Sept 2011Sommelier– Restaurant IlVinobyEnricoBernardo1*,Paris,France Nov2012 Sommelier x Openedandclosedrestaurant(50seats),ensuredtopqualityofservice,helpedmembersoftheteam x workingforOpenedtheAwardandclosedofEuropeanrestaurantBest(50Sommelierseats),ensured topqualityofservice,helpedmembersoftheteam workingfortheAwardofEuropeanBestSommelier x CreatedaFoodandWinepairingdatabasefortherestaurant x CreatedaFoodandWinepairingdatabasefortherestaurant x HandledelaborationoftheEnricoBernardo’snewdegustationreviewforLeFigaro x HandledelaborationoftheEnricoBernardo’snewdegustationreviewforLeFigaro LANGUAGES AND TECHNOLOGY LanguageLANGUAGES French: ANDmother TECHNOLOGYtongue,English: fluent, German:averagelevel TechnologyLanguage Word, ExcelFrench:(VBAmotherProgramming),tongue,Powerpoint,English:fluent,Publisher, German:InDesign,averageSQLlevelLanguage,Micros,Véga Technology Word,Excel(VBAProgramming),Powerpoint,Publisher,InDesign,SQLLanguage,Micros,Véga OTHER RELEVANT INFORMATION OTHER RELEVANT INFORMATION Hobbies Music:piano,guitar;literature. HobbiesSport: judoMusic:(Brownpiano,belt),guitar;badminton,literature.running,snowboard Awards 1strank:ConcoursSport:judoGénéral(Brown2008,belt),Technologiebadminton,etrunning,gestionsnowboardhôtelières Awards 1strank:ConcoursGénéral2008,Technologieetgestionhôtelières
4thrank:TrophéeArmandAntonietti2008
4thrank:TrophéeArmandAntonietti2008 127 PARIS
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