D

Consultation on possible changes to bus services in Hounslow, Ealing and Twickenham (E8 110 H28 635)

Consultation Report March 2016

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Consultation on possible bus changes to bus services in Hounslow, Ealing and Twickenham Consultation Report

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Contents 1 Introduction ...... 2 2 The consultation ...... 3 3 Responses from members of the public ...... 6 4 Responses from statutory bodies and other stakeholders ...... 51 5 Summary and conclusions ...... 56 Appendix A – Consultation leaflet ...... 58 Appendix B – Leaflet distribution area ...... 71 Appendix C – List of stakeholders consulted ...... 72 Appendix D - Letter sent to residents of Amhurst Gardens and Alton Close ...... 76 Appendix E - Petition received from residents of Amhurst Gardens and Alton Close ...... 80 Appendix F – Public meeting to discuss proposed changes to H28 bus route ...... 81 Appendix G – Questionnaire ...... 83 Appendix H - Analysis of responses by limiting health problem or disability ...... 87

1 Introduction

We consulted stakeholders and the public about proposed changes to bus services in the Hounslow, Ealing and Twickenham areas. The consultation was open during 9 November to 18 December 2015.

Demand for bus services continues to grow in these areas. With further development planned at Hounslow and Brentford town centres, additional services are required along the A315 London Road. Changes to healthcare services have increased demand for direct links from Ealing to West Middlesex University Hospital. Crossrail services will start serving Ealing Broadway, West Ealing and Hanwell stations by 2019.

In summary the changes proposed were:

 Route E8 would be extended from Brentford High Street, to Hounslow Bell Corner, via West Middlesex University Hospital. Buses on the route would all be double deck (currently both single and double deck buses operate on this route). It would no longer serve Commerce Road.  Route 110 would no longer run between Hounslow bus station and West Middlesex University Hospital. It would be extended from Twickenham to West Middlesex University Hospital via Twickenham Road. It would no longer serve York Street and Arragon Road.  Route H28 would no longer serve Wood Lane, Amhurst Gardens and Twickenham Road. It would be rerouted between Jersey Road and Osterley Tesco via Syon Lane and extended to serve Brentford County Court.  School route 635 would no longer run between Hounslow bus station and Brentford County Court. It would continue to run between Hounslow bus station and St Paul’s School in Sunbury. The extension of route E8 would provide sufficient capacity.  Route 481 would have a frequency increase from a bus every 60 minutes to a bus every 30 minutes Monday to Saturday daytimes and a new hourly Sunday daytime service. This route runs between Kingston (Cromwell Road bus station) and West Middlesex University Hospital.

This report explains the background to the scheme and consultation and summarises the responses from the general public and stakeholders. This report has the consultation responses for the routes E8, 110, H28 and school route 635. The consultation responses for route 481 are contained in a separate report.

The results of this consultation will form part of the decision making process as to whether the scheme is implemented, modified or does not go ahead.

A further report will be published with our response to issues raised during this consultation process.

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2 The consultation

The consultation was designed to enable us to understand the views of local residents, businesses and stakeholders about the proposals.

The potential outcomes of the consultation were:  We decide the consultation raises no issues that should prevent us from proceeding with the scheme as originally planned  We modify the scheme in response to issues raised in consultation  We abandon the scheme as a result of issues raised in the consultation.

2.1 Consultation objectives The objectives of the consultation were:  To give stakeholders and the public clear information about the proposals and allow them to respond  To understand the level of support or opposition for the change  To understand any issues that might affect the proposal of which we were not previously aware  To understand concerns and objections  To allow respondents to make suggestions.

2.2 Who we consulted The public consultation intended to seek the views of people who live near to the proposed route, current users of the service and other potential users. We also consulted stakeholders including the affected Councils, traffic police, London TravelWatch, Members of Parliament, Assembly Members and local interest groups. A list of the stakeholders we consulted is shown in Appendix C and a summary of their responses is given in Section 4.

2.3 Consultation material, distribution and publicity The consultation was available on our consultation website https://consultations.tfl.gov.uk/buses/e8-110-h28

We sent an email to stakeholders with a link to the online consultation page.

We produced a 12 page A5 booklet outlining the proposals (Appendix A). We sent this to all residents, businesses and organisations within a 400 metre distance of the current and proposed routes (Appendix B). In total 53,019 leaflets were distributed.

We sent a supply of leaflets to:

 Ealing and West Middlesex University Hospitals  Local GP surgeries  Libraries  St Francis of Assisi Church, Isleworth

The proposals for the E8 would mean that a double-deck bus would operate along Amhurst Road instead of the single deck H28. The proposals also involve removing the existing westbound bus stops on Amhurst Gardens and making a new westbound stop outside the Rising Sun pub car park. Three trees would need to be removed and replacement trees

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planted. We sent a letter and map of the proposals to all residents in Amhurst Gardens and Alton Close (Appendix D).

Posters highlighting the consultation were placed at bus stops along the routes (where space was available).

We sent an email link to the online consultation to registered users of the bus routes affected. We also sent this link to users of the 235, 237 and 267 since the proposals involve an increase in bus services along London Road and Twickenham Road. In total 17,711 emails were sent out.

The leaflet mentioned that copies were available in large print, audio or another language through a Freephone number 0343 222 1155.

People were invited to respond to the consultation using a variety of methods. They could respond by accessing the online questionnaire; by using our freepost address at FREEPOST TFL CONSULTATIONS; or by emailing [email protected]

The questionnaire asked seven generic questions relating to name, email address, postcode, organisation name (if responding on behalf of a business/stakeholder/organisation), whether the respondent had a health problem or disability which limited their day to day activities, how they had heard about the consultation, and views on the quality of the consultation. A copy of the questionnaire is shown in Appendix G.

There were six questions specific to the consultation:

 How often do you use the bus routes? Respondents were given a choice of six answers: 5+ days a week, 3 to 4 days a week, 1 to 2 days a week, 1 to 3 times a month, less than once a month, I do not use this route  How will the proposed changes affect the length of your journey? Respondents were given a choice of five answers: my journey will be shorter, my journey will be longer, there will be no change to the length of my journey, I do not know what the impact will be, I do not use this route  If the proposed changes go ahead are there any routes you would start using? Respondents were given a choice of four options: yes I would start using this route, I already use this route, I do not use this route and would not in the future, I would no longer be able to use this route  If you answered yes to the above question you would start using a route, please let us know where you would travel to (for example postcode, the town centre, West Middlesex University Hospital)  Do you support our proposals for routes E8, 110, H28 and 635? Respondents were given a choice of three answers: yes, no or no opinion. This question was asked for: E8 extension to West Middlesex University Hospital and Hounslow Bell Corner; E8 conversion to use double deck buses from single deck; 110 proposed withdrawal between Hounslow and West Middlesex University Hospital and extension from Twickenham to West Middlesex University Hospital; H28 re-route and extension to Brentford County Court, School 635  Please let us have any comments about our proposals (please include the route number you are commenting on). Respondents were given a “free text” box to share their views 4

2.4 Meetings and site visits A route test was carried out for the proposed route for the E8. This tested whether a double deck bus was suitable for the roads and surrounding area. The proposals introduction of double deck buses would require the replacement of three trees in Amhurst Gardens. There were no other physical reasons identified why the route could not be operated by double deck buses.

A route test was also carried out for the proposed route for H28. There were no physical reasons identified why the route could be not be operated by single deck buses.

TfL and local council officers were in attendance on both route tests.

We presented the proposals at the Isleworth and Brentford Area Forum on 12 November 2015. This Forum is organised by Hounslow Council.

Cllr Louki, ward councillor for Osterley and Spring Grove, Hounslow organised a public meeting to discuss the proposals on 9 December 2015. We presented the proposals at this meeting which was attended by 30 residents. Notes from the meeting are attached (Appendix F).

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3 Responses from members of the public

We received 748 responses from members of the public. Of these, 662 (89%) were submitted online, 59 (8%) were emails and 27 (4%) were letters or paper versions of the questionnaire (see chart below).

We received a petition from the residents of Amhurst Gardens (including Chase Court) and Alton Close opposing the proposals for the E8 and H28. This was signed by 90 people from 63 households. The petition is shown in Appendix E. A member of the consultation team acknowledged receipt of the petition with the petitioner and advised that the petition would be taken in to consideration as part of the decision making process.

Response type

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600

500

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0 Letter/paper Website Email Total questionnaire Number of replies 662 59 27 748 % of replies 89% 8% 4% 100%

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Overall responses

Q. How did respondents hear about the consultation?

How did your hear about the consultation?

700

600

500

400

300

200

100

0 Not TfL Social Email Leaflet Press Other answer Total Website Media ed Number of replies 332 101 26 25 61 97 106 748 % of replies 44% 14% 3% 3% 8% 13% 14% 100%

The most frequently mentioned comments under “other” included: friends/relative/neighbour/colleague (28), consultation leaflet (16), local councillor (9), Resident Associations (9), word of mouth (6), Old Hanwell Resident Association (5), other websites (4), Bus Forums (4) and West Middlesex University Hospital bulletin/emails (4).

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Q. Health and disability

Health and disability

700 600

500

400 300

200

100 0 Yes, Yes, Prefer Not limited a limited a No not to answere Total lot little say d

Number of replies 33 56 520 47 92 748

% of replies 4% 7% 70% 6% 12% 100%

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Route E8

Q. How often do you use route E8?

How often do you use route E8? 500

400

300

200

100

0 Less 3 to 4 1 to 2 1 to 3 I do not Not 5+ days than days a days a times a use this answer Total a week one a week week month route ed month Number of replies 123 98 78 75 58 172 144 748 % of replies 16% 13% 10% 10% 8% 23% 19% 100%

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Q. How will the proposed changes affect the length of your journey?

How will the proposed changes affect the length of your journey on the E8?

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400

300

200

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0 There will be I do not My My no know I do not Not journey journey change what the use this answere Total will be will be to the impact route d shorter longer length will be of my journey Number of replies 161 32 198 58 150 149 748 % of replies 22% 4% 26% 8% 20% 20% 100%

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Q. If the proposed changes go ahead are there any routes you would start using? Route E8.

If the proposed changes go ahead are there any routes you would start using? Route E8 500

400

300

200

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0 I do not use this I would no Yes I would I already route and longer be Not start using use this Total would not able to use answered this route route in the this route future Number of replies 199 276 110 12 151 748 % of replies 27% 37% 15% 2% 20% 100%

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Q. Do you support our proposals for the E8 extension to West Middlesex University Hospital and Hounslow Bell Corner?

Do you support our proposals for the E8 extension to West Middlesex University Hospital and Hounslow Bell Corner? 500

400

300

200

100

0 Yes No No opinion Not answered Total Number of replies 478 63 110 97 748

% of replies 64% 8% 15% 13% 100%

The following maps show levels of support and opposition to the proposal to extend the E8 to West Middlesex University Hospital and Hounslow Bell Corner. Maps are included for the Ealing/Brentford area, Osterley/Isleworth area and the full route. The main areas of opposition are Wood Lane and Amhurst Gardens in Hounslow.

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Support and opposition for the E8 extension to West Middlesex University Hospital and Hounslow Bell Corner Local map Ealing/Brentford

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Support and opposition for the E8 extension to West Middlesex University Hospital and Hounslow Bell Corner Local map Osterley/Isleworth

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Support and opposition for the E8 extension to West Middlesex University Hospital and Hounslow Bell Corner Full route map

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Q. Do you support our proposals for the E8 conversion to use double deck buses from single deck?

Do you support our proposals for E8 conversion to use double deck buses from single deck? 500

400

300

200

100

0 Yes No No opinion Not answered Total Number of replies 468 52 119 109 748 % of replies 63% 7% 16% 15% 100%

The following maps show levels of support and opposition to the proposal to convert the E8 to use double deck buses. Maps are included for the Ealing/Brentford area, Osterley/Isleworth area and the full route. The main areas of opposition are Wood Lane and Amhurst Gardens in Hounslow.

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Support and opposition for the E8 conversion to use double deck buses from single deck Local map Ealing/Brentford

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Support and opposition for the E8 conversion to use double deck buses from single deck Local map Osterley/Isleworth

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Support and opposition for the E8 conversion to use double deck buses from single deck Full route map

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Q. Please let us have any comments about our proposals

Respondents were able to provide comments in a free text box regarding the proposals and these have been analysed and grouped in tables below. The tables below show the comments made about the proposals for route E8.

Number of Positive comments E8 times raised General support 172 Support: double deck buses would alleviate passenger 84 congestion Proposals would reduce cost and time of my journey 37 Provides a direct route between Hanwell and 35 WMUH/Hounslow Provides a direct route from Brentford to WMUH/Hounslow 25 Useful service to travel between Hounslow and Ealing 24 Route change is a positive change for Gumley school from 16 Ealing/Brentford area Extension to WMUH is an improvement - could also go into 3 Twickenham Rd to the hospital in both directions from London Rd Provides link from Isleworth to Ealing 1 Boston Manor to West Thames College really helpful for 1 students- saves money

Number of Negative comments E8 times raised Amhurst Gardens is not wide enough to accommodate bus 28 services Health and safety issues if bus services are increased on 22 Amhurst Gardens Object to trees being removed and replanted on Amhurst 13 Gardens Double deck buses not needed 13 The current route is unreliable and slow, and should be 8 addressed before extending the route. The route does not need to extend to Hounslow as there are 7 already a number of routes serving the area Commerce Rd stop is useful if the E2 is late 4 The route should re-enter Twickenham Rd and turn left onto 1 London Rd to avoid Amhurst Gardens Proposals would add to traffic congestion along Twickenham 1 Rd between Busch Corner and South Street Brentford area beyond the Magistrate's Court needs 1 servicing

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Number of Concerns E8 times raised A longer route could mean more delays/ important to monitor 14 delays Increased traffic on Boston Road could lead to delays 10 Church Street closed for 18 month trial period will mean long 9 delays on route Peak time traffic on London Road will affect frequency of 8 buses arriving on time Double deckers can lead to short commute passengers not 2 using the upstairs area Route is congested and has a lot of anti-social behaviour 2 Between 7-9am this route is very congested, double decks 1 alone will not resolve this Due to heavy congestion on the suggested re-route it will be 1 still quicker to walk to my destination

Number of Neutral comments/suggestions E8 times raised 195 and E8 run at the same time along Boston Road 2 causing build up of traffic. Needs re-timing. 116 should be extended to Ealing as it is a short route with 1 brand new buses Different route extending along Staines Rd West and South 1 Frampton Rd Extend along Great West Road/Osterley Station 1 Extend route to Northfields st, new Crossrail and eventually 1 Brentford st Extend the route to Hounslow Civic Centre 1 Good idea to extend route to Hanwell St as it will be part of 1 Crossrail If buses are to come down Amhurst Gdns better parking 1 signage is needed to prevent traffic and accidents Increase frequency to 7-8 minutes during peak times 1 Jessamine and Uxbridge Road stops are too close and 1 impede traffic flow Make route circular with WMUH as the resting place so it 1 can service SW Hounslow Re-route to Worton Rd and Bridge Rd as London 1 Rd/Isleworth St well served already Return via Busch Corner onto London Rd to avoid Amhurst 1 Gdns Extend West along Uxbridge Rd South via Windmill Ln, 1 Syon Ln and London Rd towards Hounslow Route could be extended via N9 and 482 to Heathrow 1 Route could start from Feltham Station/Feltham Leisure 1 West Route could serve South St and Twickenham Rd to relieve 1 school run congestion Route should extend to Hounslow Heath 1 Route should run via London Road not WMUH 1 21

Route should continue along Twickenham Rd not back up 1 London Rd Extend E2 rather than E8 1

Comments made regarding the E8 will be responded to as part of our, “Response to Issues Raised” report. We will consider comments about other routes and areas served when they are next reviewed.

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Route 110

Q. How often do you use route 110?

How often do you use route 110? 500

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0 Less 3 to 4 1 to 2 1 to 3 I do not Not 5+ days than days a days a times a use this answere Total a week one a week week month route d month Number of replies 52 35 42 62 73 286 198 748 % of replies 7% 5% 6% 8% 10% 38% 26% 100%

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Q. How will the proposed changes affect the length of your journey?

How will the proposed changes affect the length of your journey on the 110? 500

400

300

200

100

0 There will be no I do not My journey My journey I do not change to know what Not will be will be use this Total the length the impact answered shorter longer route of my will be journey Number of replies 161 32 198 58 150 149 748 % of replies 22% 4% 26% 8% 20% 20% 100%

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Q. If the proposed changes go ahead are there any routes you would start using? Route 110.

If the proposed changes go ahead are there any routes you would start using? Route 110 500

400

300

200

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0 I do not use I would no Yes I would this route I already use longer be Not start using and would Total this route able to use answered this route not in the this route future Number of replies 69 129 223 98 229 748 % of replies 9% 17% 30% 13% 31% 100%

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Q. Do you support our proposals for the proposed withdrawal between Hounslow and West Middlesex University Hospital and extension from Twickenham to West Middlesex University?

Do you support our proposals for the 110? 500

400

300

200

100

0 Yes No No opinion Not answered Total Number of replies 192 139 275 142 748

% of replies 26% 19% 37% 19% 100%

The following maps show levels of support and opposition to the proposals for route 110. Maps are included for the Isleworth area and the full route. The main area of opposition is around the section of the route where the route would no longer run between Hounslow Bus station and West Middlesex University Hospital.

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Support and opposition for the 110 proposed withdrawal between Hounslow and West Middlesex University Hospital and extension from Twickenham to West Middlesex University Hospital Local map Isleworth

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Support and opposition for the 110 proposed withdrawal between Hounslow and West Middlesex University Hospital and extension from Twickenham to West Middlesex University Hospital Proposed route map Isleworth

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Q. Please let us have any comments about our proposals

Respondents were able to provide comments in a free text box regarding the proposals and these have been analysed and grouped in tables below.

Number of Positive comments 110 times raised

General support 36 Supportive/Direct access to Twickenham St and WMUH 11 Supportive of route between Twickenham and WMUH 10 The proposal will see an increase in passenger numbers so more frequent and/or bigger buses 8 Will relieve congestion on the 267 route 4 Linking West Twickenham with station will help those with mobility issues 1

Number of Neutral comments / suggestions 110 times raised

Would like to see an increase in peak time services and a more reliable, regular service - weekdays and weekend 10 Needs to stop at Whitton High St 6 Could serve Wood Lane residents by rerouting from Busch Corner and Isleworth Station via London Rd, Syon Lane, Jersey Road and Wood Lane 3 Re-route via Rugby Rd and Mogden Ln to open up Tesco etc to hospital route 2 Extend eastwards and terminate at Twickenham 1 Extend route to Brent Lea 1 Extend route via Richmond Road 1 Re-route to Lampton Corner 1 Re-route - Whitton Rd-Chertsey Rd-St Margarets Rd- Twickenham Rd-WMH 1 Extend from WMH to North Brentford Quarter to provide link to Great West Rd area 1 Two routes, 110H turns right from WMUH to Hounslow and 110T turns left from WMUH through Twickenham 1

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Number of Negative comments 110 times raised

Will increase journey time and travel cost 32 Need this route to travel to WMUH from Isleworth 16 Passengers from Hounslow and SW Hounslow will have a longer, busier journey to Isleworth and WMUH 16 Circular route is the better option including London Road Hounslow section 11 Journey time will significantly increase between Hanworth Road and WMUH 10 New route will duplicate route 267 8 Changes will result in no direct access from Isleworth area to Twickenham 4 117 will be overloaded with passengers previously using route 110 3 Routes 481 and 267 already serve much of the new extension 3 Powder Mill Lane will no longer have access to Isleworth Station 3 Proposals will impact on the journey time to Green School 2 Twickenham Road is congested which will impact on timely bus schedules 2 WMUH staff/patients from Hounslow rely on the 110 to reach WMUH 2 110, H22 and 490 run similar routes and times which leads to clusters of buses 1 235 and 237 not suitable alternatives due to additional walk 1 Longer, more dangerous route to reach Twickenham St (Visually impaired customer) 1

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Route H28

Q. How often do you use route H28?

How often do you use route H28? 500

400

300

200

100

0 Less 3 to 4 1 to 2 1 to 3 I do not Not 5+ days than days a days a times a use this answere Total a week one a week week month route d month Number of replies 45 40 46 54 75 311 177 748 % of replies 6% 5% 6% 7% 10% 42% 24% 100%

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Q. How will the proposed changes affect the length of your journey?

How will the proposed changes affect the length of your journey on the H28? 500

400

300

200

100

0 There will be no I do not My journey My journey I do not change to know what Not will be will be use this Total the length the impact answered shorter longer route of my will be journey Number of replies 63 108 33 57 282 205 748 % of replies 8% 14% 4% 8% 38% 27% 100%

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Q. If the proposed changes go ahead are there any routes you would start using? Route H28.

If the proposed changes go ahead are there any routes you would start using? Route H28 500

400

300

200

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0 I do not use I would no Yes I would this route I already use longer be Not start using and would Total this route able to use answered this route not in the this route future Number of replies 82 99 238 110 219 748 % of replies 11% 13% 32% 15% 29% 100%

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Q. Do you support our proposals for the H28 re-route and extension to Brentford County Court?

Do you support our proposals for the H28? 500

400

300

200

100

0 Yes No No opinion Not answered Total Number of replies 218 165 261 104 748

% of replies 29% 22% 35% 14% 100%

The following maps show levels of support and opposition to the proposals for the H28. Maps are included for the Osterley/Isleworth area and the full route. The main areas of opposition are Osterley, Wood Lane, Amhurst Gardens and Twickenham Road.

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Support and opposition for the H28 H28 re-route and extension to Brentford County Court Local map Osterley/Isleworth

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Support and opposition for the H28 re-route and extension to Brentford County Court Full route map

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Q. Please let us have any comments about our proposals

Respondents were able to provide comments in a free text box regarding the proposals and these have been analysed and grouped in tables below.

Number of Positive comments and suggestions times raised General support 41 Extension to Brentford needed 11 Osterley area will become more accessible 10 Syon Lane needs a bus route 2

Number of Neutral Comments and Suggestions times raised Extension to Brentford County Court unnecessary 6 If the railway crossing is a problem an alternative route is:Wood Lane, Musgrave Rd, College Rd, Isleworth St, 5 London Rd, Amhurst Gardens, WMUH While supportive the route frequency needs to be increased 4 Diversion from the Summer worked well: Spring Grove Rd onto London Rd to WMUH/ Twickenham Rd then continuing 3 to Brentford I am dependent on this route/ please serve Wood Lane at 3 non peak times if you do have to change route Turn right at Gillette Corner on to Great West Rd and right 3 on to Wood Lane Route needs truncating in Hounslow to improve reliability of 2 Osterley and Bulls Bridge pick ups Suggestion-extend route to Hayes and Harlington station 1 Introduce more Dial a Ride services if TfL are to remove this 1 valuable service Add Osterley tube station to the route 1 Re-route turn left from Wood Lane to Parkwood Rd, Roxborough Ave, Northumberland Ave and terminate at 1 WMUH

Number of Negative comments and suggestions times raised Route needs to go to WMUH 82 Wood Lane needs to be served by a bus route 68 Generally opposed 58 This route is used by a number of elderly/vulnerable people 56 who rely on it to do their weekly shop/get out and about.

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Will lose direct, cheap link to Tesco 43 H91 is not an alternative route for Wood 29 Lane/Northumberland Estate Northumberland Estate is not served by any other bus route 18 and will result in a long uphill walk/ walk to get other buses Proposal will adversely affect Wood Lane residents taking 13 children to local schools Will increase the cost and time of my journey 13 Changes disproportionately affect residents of Wood 11 Lane/Amhurst Gardens/Twickenham and London Road Nurses and other staff from WMUH will have to find 11 alternative buses and routes to work The E8 is not a suitable replacement to the H28 on Amhurst 10 Gdns/does not connect to Hounslow East/Piccadilly line Demand at WMUH has increased/not sufficient parking 7 space so good public transport links vital Osterley to WMUH is a vital route for elderly and cheaper 6 than driving and paying car park charges Route provides links to important community facilities and 5 Hounslow East station which provides a lift for accessibility Hounslow and Brentford are already well connected with bus 4 routes H28/Negative: If changes are due to level crossing the bus 4 timetable could be easily changed to take this into account The proposals will impact Isleworth residents and isolate 4 them from Hounslow and WMUH Syon Lane does not need a bus service/narrow road/buses 4 dangerous for road users Many of the issues with timing and route would be alleviated 1 if parking was regulated on residential roads Osterley shopping parade will lose local custom from south 1 of Great West Rd Service needs to be more reliable regardless of changes to 1 route

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635 school route

Q. How often do you use school route 635?

How often do you use school route 635? 500 450 400 350 300 250 200 150 100 50 0 Less 3 to 4 1 to 2 1 to 3 I do not Not 5+ days than days a days a times a use this answere Total a week one a week week month route d month Number of replies 2 1 3 6 11 472 253 748 % of replies 0% 0% 0% 1% 1% 63% 34% 100%

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Q. How will the proposed changes affect the length of your journey?

How will the proposed changes affect the length of your journey on school route 635? 500

400

300

200

100

0 There will be no I do not My journey My journey I do not change to know what Not will be will be use this Total the length the impact answered shorter longer route of my will be journey Number of replies 4 5 11 18 426 284 748 % of replies 1% 1% 1% 2% 57% 38% 100%

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Q. Do you support our proposals for school route 635?

Do you support our proposals for school route 635? 500

400

300

200

100

0 Yes No No opinion Not answered Total Number of replies 65 20 470 193 748

% of replies 9% 3% 63% 26% 100%

The following maps show levels of support and opposition to the proposals for school route 635. Maps are included for the Osterley/Isleworth area and the full route. The main area of opposition was in Amhurst Gardens.

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Support and opposition for the proposals for school route 635 Local map Osterley/Isleworth

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Support and opposition for the proposals for school route 635 Hounslow/Brentford map

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Q. Please let us have any comments about our proposals

There were four negative comments made about the proposals.

Number of Negative comments times raised Capacity of 635 is essential. This route prevents 3 overcrowding on other buses. Proposals would result in longer and potentially unsafe 1 journey for schoolchildren at St Johns School.

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All routes

We asked respondents if they answered yes to question three (if the proposed changes go ahead are there any routes they would start using?), to tell us where they would travel to.

The three graphs below show where respondents would travel to. If a respondent stated they would use two or more routes their destinations may be double counted in the charts below. This may overestimate the journeys to Ealing and West Middlesex University Hospitals.

The top three destinations by route were:

 E8: Ealing, West Middlesex University Hospital, Hounslow  110: Ealing, Brentford, West Middlesex University Hospital  H28: Tesco Osterley, Ealing and West Middlesex University Hospital

I would start using route E8 and would travel to …

West Thames Twickenham Osterley Syon Lane Southall College 4% 2% 2% 0% 1% Tesco 4% Ealing 26% Hanwell 4%

Brentford 7%

Isleworth 12%

WMU Hospital 22%

Hounslow 16%

Base = 184 respondents who stated they would start using route E8

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I would start using route 110 and would travel to …

Osterley Hanwell Syon Lane Kingston 5% 2% 1% 1%

Tesco Ealing 5% 20%

Isleworth 6%

Hounslow 10%

Brentford 17%

Twickenham 16% WMU Hospital 17%

Base = 75 respondents who stated they would start using route 110

I would start using route H28 and would travel to …

Kingston W Thames College Hanwell 1% 1% Tesco 2% 15% Twickenham 3%

Syon Lane 3%

Osterley 7%

Ealing Isleworth 14% 8%

Brentford 10%

WMU Hospital Hounslow 13% 11%

Twickenham 12% Base = 76 respondents who stated they would start using route E8 46

There were a number of general comments about the proposals. Some comments did not fall under a specific bus route, or could have related to more than one of the proposed route changes.

The highest number of these general comments related to concerns over the increased number of buses on Amhurst Gardens.

Number of Positive comments times raised Proposals connect Isleworth to Ealing and Twickenham 5 Proposals connect Ealing, Isleworth and the Piccadily line 4 Proposals allow more West London residents to use WMUH 2 Trees on Amhurst Gardens should be cut down 1

Number of Negative comments and concerns times raised Amhurst Gardens is not suited to double decker buses 26 Concern over increased number of buses on Amhurst 22 Gardens Concern over increased number of buses on London Road 7 I will have to start using private transport more regularly if 4 these changes happen Hounslow and Isleworth are still poorly connected to 2 Osterley and the Great West Rd Transparency of proposal regarding Nikham School 2 Hounslow Bus station is congested from 237/235/110 1 No bus route serves Spring Grove Rd going to 1 Hanwell/Ealing

Number of General comments and suggestions times raised Jersey Road, Isleworth area is not served by any bus route 7 Frequency of 267 should increase between Twickenham 6 and WMUH Other bus routes: 235 needs to be double deck 4 235 should be diverted. This is better for Amhurst Gardens 4 and means single deckers can continue along that road Changes to 110 are fine if E8 will run at an increased 4 frequency Would like to see double decker conversion on all 3 routes 4 (E8, 110 and H28) Other bus routes: 195 should be extended to WMUH 2 E2 should be extended as it serves more residents and 2 could provide better access North/South connection between West Ealing and 2 47

Northfields needed Other bus routes: Re-route 65 Half-Acre then Kew Bridge 1 and Brentford Other bus routes: 117 extend to Brentford 1 Other bus routes: 267 extend to Hampton Court 1 Questionnaire: clarification needed on a question 1 All bus routes need better frequency to ensure good 1 passenger numbers Busch Corner junction improvements needed if these 1 changes go ahead The proposals should integrate the existing train and tube 1 network with the buses

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Respondents with a limiting health problem or disability

Respondents were asked if their day-to-day activities are limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months. The options were: yes, limited a lot; yes, limited a little; no; prefer not to say.

Respondents who had a limiting health problem or disability were overall supportive of the proposed changes to route E8, however they were more likely to be opposed to the proposals for routes 110 and H28. Respondents who day-to-day activities were limited a lot were more opposed to the proposals then those whose day-to-day activities were limited a little. Please note that the number of respondents for some of these groups is small and percentages are not meaningful at this level.

E8 extension to West Middlesex University Hospital and Hounslow Bell Corner

Support proposals? Yes, Yes, Prefer limited limited not to a lot a little No say Overall % Yes 6 41 381 21 449 91% No 2 3 30 7 42 9% Total 8 44 411 28 491 100%

Base = 491. Excludes 119 respondents with no opinion and 138 who did not answer this question.

E8 conversion to use double deck buses from single deck

Support Yes, Yes, Prefer proposals? limited limited not to a lot a little No say Overall % Yes 4 37 387 18 446 93% No 2 4 24 5 35 7% Total 6 41 411 23 481 100%

Base = 481. Excludes 117 respondents with no opinion and 150 who did not answer this question.

110 Proposed withdrawal between Hounslow and West Middlesex University Hospital and extension from Twickenham to West Middlesex Hospital

Support Yes, Yes, Prefer proposals? limited limited not to a lot a little No say Overall % Yes 3 16 158 8 185 59% No 11 19 80 19 129 41% Total 14 35 238 27 314 100%

Base = 314. Excludes 269 respondents with no opinion and 165 who did not answer this question.

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H28 re-route and extension to Brentford County Court

Yes, Yes, Prefer Support limited limited not to proposals? a lot a little No say Overall % Yes 3 19 179 8 209 61% No 26 20 64 22 132 39% Total 29 39 243 30 341 100%

Base = 341. Excludes 256 respondents with no opinion and 151 who did not answer this question

Appendix H1 shows how often respondents used the bus routes and whether they had a limiting health problem or disability. Respondents who stated their day-to-day activities were limited a lot or a little were more likely to use routes 110 and H28, and less likely to use route E8 (compared with respondents who did not have a limiting condition).

Appendix H2 shows how the proposed changes would affect the length of journeys. Respondents who stated their day-to-day activities were limited a lot or a little were more likely to consider the proposed changes to routes 110 and H28 would make their journeys longer (compared with respondents who did not have a limiting condition).

Appendix H3 shows whether such respondents would start using a route should the proposed changes go ahead. Respondents who stated their day-to-day activities were limited a lot or a little were more likely to consider that they would no longer be able to use routes 110 and H28 if the proposals go ahead (compared with respondents who did not have a limiting condition).

Please note the number of respondents for some of these groups (for example those who day to day activities were limited a lot) is relatively small.

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4 Responses from statutory bodies and other stakeholders

We received 10 responses from stakeholders and these are summarised below.

LB Ealing (officer response) The Council supports the extension of the E8 route to West Middlesex University Hospital and Hounslow town centre and conversion to double deck operation. This will give Ealing residents direct public transport access to the facilities at West Middlesex University Hospital, a service that they do not currently have. The enhanced E8 will also give a direct bus service between Ealing and Hounslow town centres.

The Council requests that these and future new vehicles have a low emission specification (preferably hybrid). The Council highlighted Haven Graven at Ealing Broadway as an area of poor air quality and considers that buses are one of the biggest contributors to this.

The Council also requests that this service has adequate capacity to meet the peak vehicle requirement plus robust timetabling to cope with peak period congestion.

LB Hounslow Hounslow Council will provide a response to the consultation after they have discussed the scheme with local stakeholders and councillors.

LB Richmond upon Thames (Cllr Liz Jaeger and officer response) The Council consider there is a longstanding wish from Whitton residents for this route to serve Whitton High Street. There is no direct bus route to connect the Hanworth Road and Powder Mill Lane areas, and for people living to the west of Whitton which would provide a link to their local High Street and station. The Council highlight a petition with over a thousand signatures has been submitted requesting a change to the route to go down Percy Road.

The Council therefore requests that the 110 is re-routed to serve Whitton High Street, or an alternative is found to achieve an improved service between Whitton High Street and Heathfield.

NHS North West London Travel Advisory Group The Travel Advisory Group (TAG) is responsible for advising the NHS on all aspects of access to NHS hospital provision across North West London.

TAG submitted a list of suggested improvements to bus services at hospitals in North and West London in January 2015. These were drawn up as the result of the work done since 2013 to reconfigure certain NHS services as part of the Shaping a Healthier Future programme. They also reflected the existing needs of hospital users who had raised problems with public transport access. The list of suggested improvements was informed by:

• Feedback from patient and transport liaison groups • Input from the five acute hospital trusts serving North West London • The results of detailed surveys of travel patterns covering over 10,000 patients attending the nine hospital managed by these trusts

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TAG welcomes the aim of the consultation to improve public transport access for Ealing and Hounslow residents to the West Middlesex University Hospital. The ongoing reconfiguration of hospital provision in West London makes improvements in public transport provision increasingly urgent and important.

TAG is pleased that some of the needs expressed in our January 2015 submission have been addressed in the proposals contained in the consultation.

Route E8 TAG suggests an extension of route E2 in preference to the E8 in order to provide a direct link between as much of the Ealing catchment area and West Middlesex University Hospital as possible. TAG considers the E8 will offer significantly fewer Ealing residents direct access to the hospital than if the E2 was extended. The E2 serves points such as South Greenford and Pitshanger Village and the higher residential density of Northfield Avenue and Windmill Road, compared to the significantly lower level of residential density, due to the open spaces along the River Brent, which adjoin the E8 route along Boston Road.

TAG consider a further reason for choosing the E2 route for extension in preference to the E8 is that the E2 already exclusively uses double deck buses, and minimal additional bus purchases would be required for the route extension.

TAG notes that the viability of either route would be reduced by terminating at the Hospital rather than extending to Hounslow, thereby strengthening the Brentford-Hounslow corridor. However they question the need for the western extension of route E8, or E2, to extend to Hounslow Bell Corner. Terminating at Hounslow Bus Garage would avoid the need for the buses to negotiate the potentially time consuming road configuration behind the Treaty Centre and around Bell Corner and provide a high quality interchange with a number of routes serving Hounslow from the North and West.

TAG stated that local residents in Isleworth have considerable concerns over the use of Amhurst Gardens for part of this route extension, by either the E2 or E8, and suggest that consideration is given to using the alternative linking roads of Worton Road and Bridge Road instead of Amhurst Gardens.

Route H28 TAG questions the proposal to delete the H28 service from Wood Lane and Amhurst Gardens and route it to Brentford County Court instead. They consider the H28 is the only route serving the residential neighbourhood of North Osterley and the link to West Middlesex University Hospital is important, particularly as it crosses the major radial routes of Piccadilly Line, Great West Road, Hounslow Loop Line and London Road.

They note the delays caused by the level crossing in Wood Lane, and the likelihood of worsening future impact if the number of trains on the Hounslow Loop line increases. However they consider the desirability of switching the existing H28 route direct to Osterley Tesco and onwards to Brentford should be weighed against the loss of the Hospital link. They suggest that the route continues down Syon Lane and Twickenham Road to terminate at West Middlesex University Hospital rather than at Brentford. They consider there are ample connections already between Busch Corner and Brentford, which will be augmented by the proposals for the E8 (or E2) extension. As well as providing access to the hospital for local residents, they suggest this would provide a new and useful direct link between Syon Lane station and the hospital.

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Route 110 TAG welcomes the re-alignment of route 110 so that it serves West Middlesex University Hospital from the Twickenham direction instead of direct from Hounslow, adding capacity and frequency to that already provided by route 267.

General comments In the future TAG would like to see route 195 extended from its eastern terminus at St Pauls Brentford to West Middlesex University Hospital. This marginal extension would provide direct access for the residents of Southall to the hospital at which many now obtain their ante-natal scans and specialist provision following the closure of maternity facilities at Ealing Hospital.

Alternatively, if route H28 remains unaltered, TAG would welcome its extension from the western terminus at Bulls Bridge to Southall Station and eventually onwards to the redeveloped Southall Gas Works Site, as this would also provide Southall residents with direct access to West Middlesex University Hospital.

Ealing Passenger Transport Users Group Route E8 The Ealing Passenger Transport User Group (EPTUG) supports the proposals to serve West Middlesex Hospital, but has some reservations about the need to serve Central Hounslow.

EPTUG consider the route should continue in Lampton Road past Hounslow Central Underground station and terminate in the bay provided at the Civic Centre for route H20 but are unsure if this bay is large enough to accommodate two routes especially when one has a proposed service interval of eight minutes.

They are concerned about regularity and buses trying to keep to time, namely the section of Hanworth Road from the High Street to Douglas Road. They state this section only has one lane in each direction, the eastbound one is already carrying no less than 16 routes, and the westbound lane carries 9 routes. They feel this causes some severe congestion on this section of road. They consider adding further routes on to it should be avoided at all costs. Therefore they suggest that the extended E8 should terminate opposite Hounslow Bus Station, then lay over in the bus station leaving via Kingsley Road before picking up passengers at the stop in the High Street/London Road immediately east of the Bus Station.

Route 110 EPTUG support the proposals for route 110.

Route H28 EPTUG support the proposals for route H28.

They welcome the rearranged route at the Brentford end as this will provide a service from the High Street to the Syon Lane branch of Tesco.

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Osterley Bookshop Osterley Bookshop does not support the proposals for the H28, specifically that Wood Lane, Amhurst Gardens and West Middlesex Hospital would no longer be served. They are firstly concerned that many of their customers (especially the elderly) rely on this bus to take them to West Middlesex University Hospital. The parking costs (and limited availability) at the hospital make this bus a literal lifeline for them.

They are secondly concerned that the bookshop, along with other shops on a very small local shopping parade, rely on the H28 to bring customers from south of the Great West Road.

The bookshop also considers with the advent of the newly-approved Nisha school adjacent to Wood Lane and the proposed Wood Lane pedestrian entrance for the school, it would be unwise to remove the route from this safe drop-off point for pupils. The bookshop considers the proposed re-route could be a very congested area compared with the existing Wood Lane route. Congestion would arise from: the plans for car drop-offs for pupils for this school involve buses delivering pupils at the Wyevale Garden Centre (100 yards north of the Jersey Road/Syon Lane roundabout); normal heavy commuter load; regular 10 minute Sky buses; newly-generated traffic for the proposed Sky Academy east of Syon Lane on the new route. The bookshop considers that the new route will encounter a large amount of traffic (and that the existing Wood Lane route will suffer none of these problems).

Ealing Fields Residents’ Association Ealing Fields Residents’ Association represents over 2,000 households which surround Northfields Underground Station.

The Association welcome the aim of the proposals to improve public transport access for Ealing residents to the West Middlesex University Hospital. The ongoing reconfiguration of hospital provision in West London makes this increasingly important.

However, the Association is concerned at the proposal of extending the E8 route via West Middlesex Hospital as a means of achieving this. If adopted, the Association considers that far fewer Ealing residents will be provided with direct access to West Middlesex University Hospital than if the E2 was extended. They state that the E2 route has the additional benefit of serving an extensive hinterland which includes South Greenford and Pitshanger Village. They also highlight the higher residential density on both sides of the road which borders the E2 route when it follows Northfield Avenue and Windmill Road, compared to the significantly lower level of residential density which adjoins the E8 route when it follows Boston Road, with the open spaces of Elthorne Park and Playing Fields on its western side, and Boston Manor Road, with the open space of Boston Manor House and Park on its western side.

They request that if there are insufficient funds to extend both the E2 and E8 routes, then the route serving the greatest number of Ealing residents and therefore generating the greatest number of through passengers to West Middlesex University Hospital should be selected for extension, i.e. the E2, rather than the E8.

Long Mews Residents Association A representative of the Long Meads Residents Association supports the proposals for bus routes E8, 110 and H28.

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They consider local people, especially elderly people would be pleased for the extension of the E8 to Hounslow via West Middlesex University Hospital.

Osterley and Wyke Residents Association A representative for the Association supports the proposals for the E8, and feel this is long overdue. They consider a loop (at the Hospital) rather than using Amhurst Gardens would be a better option. They consider that the Brentford bound bus stops at Ealing Broadway are causing problems and need reviewing.

The representative does not support the proposals for the 110 and H28. They consider the current route of the H28 provides a useful link.

Osterley Albions Residents Association A representative from the Osterley and Wyke Residents Association does not support the proposals for the H28.

Isleworth Voluntary Care Network Isleworth Voluntary Care Network give lifts to elderly or infirm people who need to get to Hospital and doctors appointments.

The representative of the Network stated that Amhurst Gardens is a through route to West Middlesex University Hospital. Ambulances taking patients to Accident and Emergency Department need free use of the available road; as do police cars and patient transport mini buses, these vehicles are using the road 24 hours a day.

The Network stated that residents of the immediate area were pleased when Tesco contributed to the cost and a single deck bus (H28) was introduced. This made it possible for local residents, many elderly, to get to Tesco to do shopping which can be heavy and not easily carried. They disgree with removing the H28 service.

They consider that replacing a single deck that runs at 20 minute intervals during the day and replacing it with a double decker E8 at eight minute intervals in both directions would cause major congestion resulting in delays for ambulances.

They consider it is not feasible for a double decker turn left into Amhurst Gardens without using the whole road which they consider is rarely empty. Conversely when turning from Amhurst Gardens into the London Road there is a pedestrian crossing immediately at the corner with schools at both ends of the road.

The Network does not agree with the proposed location of the bus stop at the Rising Sun Public House, and consider this will cause congestion. They state that when the H28 was introduced it proved to be the wrong site so it was set back about 30 yards to enable traffic to pass and negotiate the end of the turning.

They consider a priority for change should be to increase the frequency of bus 110 and 117 into West Middlesex University Hospital. They feel this would increase the number of people using public transport to get to the hospital and therefore reduce the volume of traffic on the roads and the number of cars needing to park at the hospital too.

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5 Summary and conclusions

Overall there was general support for the proposed changes to the E8, 110, H28 and school route 635. The most popular positive comments for the E8 were that double-decking the route would alleviate congestion, reduce cost, journey time and provide new direct links between Ealing and Hounslow/West Middlesex University Hospital/Gumley School. The positive comments for route 110 included support for an additional service between Twickenham and West Middlesex University Hospital to relieve congestion on route 267. New links to Twickenham station were also mentioned. The positive comments for route H28 included the extension to Brentford is needed, and the proposals would improve access to Osterley and on Syon Lane.

The most frequent negative comments concerned routes E8 and H28 particularly around the Amhurst Gardens (a petition was received from residents) and Wood Lane area. For route E8 these included Amhurst Gardens not being wide enough to accommodate bus services and general health and safety concerns (double-deck buses were successfully route tested with only tree pruning identified as required). Concerns were also raised about impacts on reliability, and that double-deck buses and an additional service to Hounslow are not required. For route H28 the most frequent negative comments were that the route needs to continue serving West Middlesex University Hospital and Wood Lane. Other negative comments included the loss of links to Osterley Tesco, impacts on the elderly, increase in journey times and loss of links from Amhurst Gardens to Hounslow East station.

For route 110 concerns were raised regarding an increase in journey times, the need to stop at Whitton High Street and loss of links at Isleworth. Concerns for route 635 were raised regarding the loss of capacity between Brentford and Hounslow, and longer journey times.

We worked closely with London Borough (LB) of Hounslow to develop the schemes. All the proposed changes to bus stops require their assistance as they are the highway authority. Hounslow will provide a response after they have discussed the consultation results with local stakeholders and councillors. LB of Ealing supports the extension of route E8 to West Middlesex University Hospital and Hounslow town centre, and the conversion to double- deck buses. LB Richmond reaffirmed their longstanding request to reroute 110 to Whitton High Street (this has been investigated recently. It is not possible for route 110 to serve Whitton High Street without removing the route from either Powder Mill Lane or Twickenham town centre).

From 28 May 2016, we will introduce the following service improvements:

 Route E8 will be extended from Brentford High Street, to Hounslow Bell Corner via the A315 London Road through Isleworth. The route will no longer serve Commerce Road. Buses will all be double deck (currently both single and double deck buses operate on this route).  Route 110 will no longer run between Hounslow bus station and West Middlesex University Hospital. It will be extended from Twickenham to West Middlesex University Hospital via Twickenham Road. It will no longer serve York Street and Arragon Road.  School route 635 will no longer run between Hounslow bus station and Brentford County Court. It will continue to run between Hounslow bus station and St Paul’s School in Sunbury. The extension of route E8 will provide sufficient capacity between Hounslow and Brentford.

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We have deferred making a decision on the proposed changes to route H28 as well as the part of route E8 which was proposed to serve Twickenham Road, West Middlesex University Hospital and Amhurst Gardens. We will have further discussions with the London Borough of Hounslow about these proposed changes.

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Appendix A – Consultation leaflet

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Appendix B – Leaflet distribution area

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Appendix C – List of stakeholders consulted

London TravelWatch

Elected members Andrew Boff AM Caroline Pidgeon AM Darren Johnson AM Fiona Twycross AM Gareth Bacon AM Jenny Jones AM Murad Qureshi AM Nicky Gavron AM Onkar Sahota AM Richard Tracey AM Stephen Knight AM Tony Arbur AM Tom Copley AM Valerie Shawcross AM Claire Perry MP (Parliamentary Under Secretary of State at the Department for Transport) James Berry MP Kingston and Surbiton Patrick McLoughlin MP (Secretary of State for Transport) Rupa Huq MP Ealing Central and Acton Ruth Cadbury MP Brentford and Isleworth Seema Malhotra MP Feltham and Heston Stephen Pound MP Ealing North Tania Mathias MP Twickenham Virendra Sharma MP Ealing Southall Zac Goldsmith MP Richmond Park and North Kingston

Local authorities London Borough of Hounslow London Borough of Ealing Royal Borough of Richmond upon Thames

Local councillors Brentford Mel Collins Brentford Guy Lambert Brentford Myra Savin Hanworth Candice Atterton Hanworth Samia Chaudhary Hanworth Richard Foote Hounslow Hanworth Park Bishnu Bahadur Gurung Hanworth Park Tina Howe Hanworth Park Hanif Khan Hounslow Central Ajmer Grewal Hounslow Central Pritam Grewal Hounslow Central Nisar Malik 72

Hounslow South Tom Bruce Hounslow South Shaida Mehrban Hounslow South Bob Whatley Isleworth Linda Green Isleworth Ed Mayne Isleworth Sue Sampson Osterley and Spring Grove Peter De Vic Carey Osterley and Spring Grove Tony Louki Osterley and Spring Grove Sheila O'Reilly Syon Steve Curran Syon Theo Dennison Syon Katherine Dunne Ealing Broadway Seema Kumar Ealing Broadway Alexander Stafford Ealing Broadway Anthony Young Ealing Common Jon Ball Ealing Common Joanna Dabrowska Ealing Common Roz Reece Elthorne Joanna Camadoo Ealing Elthorne Yoel Gordon Elthorne Peter Mason Northfield David Millican Northfield Fabio Conti Northfield Theresa Mullins Walpole Paul Conlan Walpole Binda Rai Walpole Gareth Shaw

Police & Health Authorities Metropolitan Police London Fire and Emergency Planning Authority Ealing Safer Transport team Hounslow Safer Transport team Richmond Safer Transport team London Ambulance Service CCG NHS Central London CCG Hounslow

Transport Groups AA Motoring Trust Association of British Drivers Association of Car Fleet Operators British Motorcyclists Federation Campaign for Better Transport CTC, the national cycling charity Disabled Persons Transport Advisory Committee Freight Transport Association 73

Green Flag Group Licenced Taxi Drivers Association London Cycling Campaign Motorcycle Action Group Motorcycle Industry Association Road Haulage Association

Local Interest Groups LB Hounslow sent a link to the consultation to all Resident Associations in the borough Barnes Community Association, Richmond Brentford School for Girls Ealing Civic Society Ealing Passenger Transport Users' Group Gumley House Convent School Isleworth Town School Manor Grove Residents Association, Richmond Marlborough Primary School Medway Estate Residents' Forum, Ealing Norwood Green Residents' Association, Ealing Strawberry Hill Neighbourhood Association, Richmond The Green School The Smallberry Green Primary School Twickenham Park Residents' Association (TPRA), Richmond West Chiswick and Gunnersbury Society, Hounslow West Twyford Residents' Association, Ealing

Other Stakeholders Action on Hearing Loss (formerly RNID) Age Concern London Age UK Alzheimer's Society Asian Peoples Disabilities Alliance BT Canal & River Trust London Confederation of British Industry (CBI) Disability Alliance Disability Rights UK EDF Energy GMB Union Greater London Forum for the Elderly Guide Dogs for the Blind Association Heatham Alliance Community Network Institute of Civil Engineers Joint Committee on Mobility of Blind and Partially Sighted People (JCMBPS) Joint Mobility Unit Living Streets London Councils London Older People's Strategy Group MIND National Children's Bureau 74

National Grid Northbank BID Port of London Authority RMT Union RNIB Royal Mail Royal Parks Sense Sixty Plus Stroke Association Sustrans Thames Water The British Dyslexia Association Unions Together Unite West London Alliance

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Appendix D - Letter sent to residents of Amhurst Gardens and Alton Close

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Appendix E - Petition received from residents of Amhurst Gardens and Alton Close

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Appendix F – Public meeting to discuss proposed changes to H28 bus route

Thistleworth Tennis Club, 129a Ridgeway Road North, Osterley Wednesday 9 December 2015

Cllr Tony Louki (chair), Cllr Sheila O’Reilly Gary Murphy, Peter Headland – TfL 25 residents

Action 1. Introduction

Cllr Louki opened the meeting which was to discuss the proposed changes to the H28 bus route. TfL outlined the main proposed changes to bus services in the area and the background to the consultation.

2. Main issues raised by residents

 The residents present were overwhelmingly against the proposed changes to the H28 route  Residents on Wood Lane and surrounding roads would lose direct access to Osterley Tesco and West Middlesex University Hospital (WMH), these are essential links for local people and difficult for elderly people to walk to  Osterley Library, Hounslow High Street and Civic Centre are also important links served by the H28  The H28 also connects with other bus routes and its removal from this leg would further reduce access  Residents disputed that there are alternative bus stops within 5-7 minute walk of Wood Lane for elderly people  Walk back from the Hospital and London Road is uphill and difficult for people  Residents found it very difficult when the H28 was recently withdrawn for a period of time due to cabling works  The changes will mean more people using cars and resorting to costly mini cabs rather than public transport  The changes to other routes may improve links overall for people to WMH but not for residents on Wood Lane  Not just elderly people but also young mums with prams and schoolchildren who would be impacted by the loss of the H28 service  Residents are prepared to put up with delays from the level crossing rather than lose the service. Residents felt most delays were caused by congestion in Hounslow and at other locations (including Amhurst Gardens) rather than the level crossing.  Residents were concerned about the feasibility of introducing E8 double deck buses on Amhurst Gardens due to no expected change in congestion, loss of parking and trees needing to be 81

replaced  Residents were concerned at the proposed changes in routeing for route 110 which would also remove the link for local people to WMH  The H28 route was originally designed to offer access from very poorly served neighbourhoods in Osterley and North Isleworth.  Residents considered TfL should respond to users and not be influenced by the operator.  Residents felt that removing the H28 from part of the route would defeat the object of maximising bus access to the hospital.

3. Suggestions made by residents

 Extend the E2 to provide a link from Brentford to Osterley Tesco  Continue the H28 to WMH and make the terminus there  Better co-ordination of the H28 timetable with the timetable for trains and the level crossing  The consultation booklet should have referred to the loss of trees on Amhurst Gardens if the proposed double deck service for the E8 is introduced  E8 could be extended to Busch Corner and then to WMH and return, rather than being routed to via Amhurst Gardens  Alternative route for H28 on Parkwood Road leading to Syon Lane proposed (not supported by other residents) The bus could serve Northumberland Avenue running to Syon Lane and then to Tesco.  Alternative route to avoid level crossing, Wood Lane, Musgrave Road, College Road, London Road to Syon Lane to Tesco.  Request to have a real-time countdown display for the bus stop outside the Treaty Centre  TfL to have a flexible performance relationship with the bus operator because of delays not controllable by the operator (eg level crossing), reflecting the needs of local people  Split the H28 into two routes to make more reliable (split at central Hounslow)

4. Further information requested TfL  PTAL ratings (a measure which rates locations by distance from frequent public transport services) - link can be found here At present the Wood Lane rating is 1b (0 is worst, 6b best), a resident requested what this will be after the proposed changes  Request to know the number of daily passengers using the service, in particular from Wood Street to WMH

5. Cllr Louki thanked residents and TfL officers for attending the meeting. Copies of the consultation questionnaire were available for residents to complete. The consultation closes on 18 December 2015.

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Appendix G – Questionnaire

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Appendix H - Analysis of responses by limiting health problem or disability

Appendix H1: How often respondents use bus services by limiting health problem or disability

E8

How often do you use Yes, Yes, Prefer the E8 limited limited not to service? a lot a little No say Overall % 5+ days a week 0 5 104 9 123 20% 3 to 4 days a week 1 9 83 1 98 16% 1 to 2 days a week 0 6 66 4 78 13% 1 to 3 times a month 2 5 63 1 75 12% Less than once a month 1 7 47 2 58 10% I do not use this route 10 22 118 19 172 28% Total 14 54 481 36 604 100%

Base = 604. Overall total includes 19 respondents who answered question on use of route but not the health/disability question. Overall total excludes 144 respondents who did not answer the question on how often they use the route.

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110

How often do you use Yes, Yes, Prefer the 110 limited limited not to service? a lot a little No say Overall % 5+ days a week 3 8 33 5 52 9% 3 to 4 days a week 0 6 25 4 35 6% 1 to 2 days a week 1 3 33 4 42 8% 1 to 3 times a month 3 8 46 4 62 11% Less than once a month 5 6 56 4 73 13% I do not use this route 4 17 241 15 286 52% Total 16 48 434 36 550 100%

Base = 550. Overall total includes 16 respondents who answered question on use of route but not the health/disability question. Overall total excludes 198 respondents who did not answer the question on how often they use the route.

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H28

How often do you use Yes, Yes, Prefer the H28 limited limited not to service? a lot a little No say Overall % 5+ days a week 7 6 22 7 45 8% 3 to 4 days a week 6 7 19 6 40 7% 1 to 2 days a week 5 4 29 4 46 8% 1 to 3 times a month 2 10 36 4 54 9% Less than once a month 3 7 58 5 75 13% I do not use this route 2 16 268 17 311 54% Total 25 50 432 43 571 100%

Base = 571. Overall total includes 21 respondents who answered question on use of route but not the health/disability question. Overall total excludes 177 respondents who did not answer the question on how often they use the route.

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Appendix H2: How the length of journeys would be affected by limiting health problem or disability

E8

Will proposed changes to the E8 affect Yes, Yes, Prefer your limited limited not to journey? a lot a little No say Overall % Shorter journey 2 13 131 7 161 27% Longer journey 3 2 22 3 32 5% No change to length of my journey 0 14 176 4 198 33% I do not know what the impact will be 2 4 45 5 58 10% I do not use this route 10 19 102 16 150 25% Total 17 52 476 35 599 100%

Base = 599. Overall total includes 19 respondents who answered question on use of route but not the health/disability question. Overall total excludes 149 respondents who did not answer the question on how the proposed changes would affect their journey.

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110

Will proposed changes to the 110 affect Yes, Yes, Prefer your limited limited not to journey? a lot a little No say Overall % Shorter journey 0 6 42 2 50 10% Longer journey 8 16 51 12 89 17% No change to length of my journey 1 5 58 3 69 13% I do not know what the impact will be 5 4 49 5 66 13% I do not use this route 3 16 207 14 248 48% Total 17 47 407 36 522 100%

Base = 522. Overall total includes 17 respondents who answered question on use of route but not the health/disability question. Overall total excludes 226 respondents who did not answer the question on how the proposed changes would affect their journey.

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H28

Will proposed changes to the H28 affect Yes, Yes, Prefer your limited limited not to journey? a lot a little No say Overall % Shorter journey 1 10 48 2 63 12% Longer journey 18 17 46 17 108 20% No change to length of my journey 0 2 28 1 33 6% I do not know what the impact will be 3 5 39 9 57 11% I do not use this route 1 15 245 14 282 52% Total 23 49 406 43 543 100%

Base = 543. Overall total includes 22 respondents who answered question on use of route but not the health/disability question. Overall total excludes 205 respondents who did not answer the question on how the proposed changes would affect their journey.

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Appendix H3: Whether respondents start using a route if the proposed changes go ahead by limiting health problem or disability

E8

Would you start using the E8 if the proposed Yes, Yes, Prefer changes limited limited not to go ahead? a lot a little No say Overall %

Yes 2 19 159 13 199 33% I already use this route 1 18 238 11 276 46% I do not use this route and would not in the future 9 14 73 12 110 18% I would no longer be able to use this route 2 0 8 1 12 2% Total 14 51 478 37 597 100%

Base = 597. Overall total includes 17 respondents who answered question on use of route but not the health/disability question. Overall total excludes 151 respondents who did not answer the question on whether they would start using the route if the proposed changes go ahead.

93

110

Would you start using the 110 if the proposed Yes, Yes, Prefer changes limited limited not to go ahead? a lot a little No say Overall %

Yes 1 5 62 0 69 13% I already use this route 4 12 103 7 129 25% I do not use this route and would not in the future 4 14 186 13 223 43% I would no longer be able to use this route 8 14 58 16 98 19% Total 17 45 409 36 519 100%

Base = 519. Overall total includes 12 respondents who answered question on use of route but not the health/disability question. Overall total excludes 229 respondents who did not answer the question on whether they would start using the route if the proposed changes go ahead.

94

H28

Would you start using the H28 if the proposed Yes, Yes, Prefer changes limited limited not to go ahead? a lot a little No say Overall %

Yes 2 7 68 2 82 16% I already use this route 4 11 73 7 99 19% I do not use this route and would not in the future 2 13 206 12 238 45% I would no longer be able to use this route 14 18 52 21 110 21% Total 22 49 399 42 529 100%

Base = 529. Overall total includes 17 respondents who answered question on use of route but not the health/disability question. Overall total excludes 219 respondents who did not answer the question on whether they would start using the route if the proposed changes go ahead.

95