Iowa State University Capstones, Theses and Graduate Theses and Dissertations Dissertations 2017 The effects of website quality on customer satisfaction, use intention, and purchase intention: A comparison among three types of booking channels Xiaowei Xu Iowa State University Follow this and additional works at: https://lib.dr.iastate.edu/etd Part of the Advertising and Promotion Management Commons, Databases and Information Systems Commons, and the Marketing Commons Recommended Citation Xu, Xiaowei, "The effects of website quality on customer satisfaction, use intention, and purchase intention: A comparison among three types of booking channels" (2017). Graduate Theses and Dissertations. 15467. https://lib.dr.iastate.edu/etd/15467 This Dissertation is brought to you for free and open access by the Iowa State University Capstones, Theses and Dissertations at Iowa State University Digital Repository. It has been accepted for inclusion in Graduate Theses and Dissertations by an authorized administrator of Iowa State University Digital Repository. For more information, please contact
[email protected]. The effects of website quality on customer satisfaction, use intention, and purchase intention: A comparison among three types of booking channels by Xiaowei Xu A dissertation submitted to the graduate faculty in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY Major: Hospitality Management Program of Study Committee: Thomas Schrier, Major Professor Frederick Lorenz Tianshu Zheng Eric D. Olson Young-A Lee The student author and the program of study committee are solely responsible for the content of this dissertation. The Graduate College will ensure this dissertation is globally accessible and will not permit alterations after a degree is conferred.