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Schedule Change Schedule Change Travel Agency Guidelines AA Schedule Change All AA Flights – Flight Number ONLY AA* (AA Codeshare) - AA Has OA Ticket Stock - Itinerary Involves AA Changes Reaccommodated Schedule Change(s) On (xxx) OA Ticket Stock - Customer Does Not All AA Flights – for Revalidation AA* (AA Codeshare) - Customer Accept New Itinerary Does Not Accept New Itinerary No Schedule Change - Invalid AA With Other Airlines - Itinerary Minimum Connecting Time (MCT) Includes OA Segment(s) 001 Ticket AA Flights - Customer Does Not Stock OA Ticket Stock - Itinerary Involves AA Accept New Itinerary Schedule Change(s) On (xxx) OA Ticket Stock - That Caused Invalid AA Flights - 300-Mile Radius Connection AA Flights - AA Has Reaccommodated AA/AA* (AA Codeshare), Reduction in Frequency (Day of AA Flights, Customer Does Not Accept week)/Suspension of Service – No New Itinerary – Premium Cabin / UP Protection Agreement in Place Fares / BULK Premium Fares OA Schedule Change Itinerary Involves OA(s) Schedule Itinerary Involves OA(s) Schedule Itinerary Involves OA(s) Schedule Change(s) - 001 Ticket Stock Change(s) XXX Ticket Stock Change(s) – 001 Ticket Stock - Reduction of Service (Days)/ Itinerary Involves OA(s) and AA Itinerary Involves OA(s) Schedule Discontinuation of Service Itinerary in the same PNR with two Change(s) XXX Ticket Stock – separate tickets: XXX Ticket Stock and Misconnection 001 Ticket Stock Refunds Refund - Flight not canceled - Length Refund – Invalid Connection Refund - AA/AA* (AA Codeshare), of Flight Time Unacceptable Reduction in Frequency (Day of week)/Suspension of Service Refund - Change of Operating Carrier Refund - AA Withdrawal or Aircraft Cabin Change (Discontinuation) From A Market Additional Categories Additional Ticketing/Itinerary Information Promotional Tickets SCHEDULE CHANGE A planned change or a flight number/time change which can occur up to more than 72 hours prior to the flight's scheduled departure. Examples - Change of flight times, change of flight numbers, reduction of service, discontinuation of all service in a market. American uses an automated schedule change process up to 72 hours prior to departure. Through this automated process all schedule changes are sent to the booking source for notification. It is the responsibility of the booking source to notify the customer, acknowledge the schedule change and reissue the ticket. If a schedule change is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the same), the Travel Agent may not reaccommodate to an alternate flight time or request a refund. American schedule changes received more than 35 days out should be processed within 30 days or more prior to departure after accepting the schedule change. Schedule changes received less than 35 days out should be processed within five days of receiving the schedule change. Tickets Validated on 037 Schedule changes which occur on 037 tickets will follow American schedule change procedures as outlined on this content page. AA Schedule Change All American, American Eagle - Flight Number ONLY Change Travel Agent’s Guidelines For The Rebooking/Ticketing Procedures Travel Agent Process Following: American Airlines has a Flight Revalidation or Reissue is not Although revalidation is unnecessary, Number Schedule Change – Wholly required. you may login to SalesLink and AA Flights request the revalidation. Travel Agent may not reaccommodate Flight Number ONLY Change on to an alternate flight time or request a ® Login to SalesLink wholly American, American Eagle refund itineraries are eligible for online check- Select “Service Request” tab in on AA.COM even when the flight Click “ New Service Request” number in the itinerary and the VCR Complete by following coupon flight number are different. The instructions provided on the time/date/origin-destination must screen match and VCR coupon is in OK status Service type: o Schedule Change- Double Time Reason Code: o Revalidate AA Flights Return to Top AA Schedule Change All American, American Eagle – Revalidation Request Travel Agent’s Guidelines For The Revalidation/Ticketing Qualification Travel Agent Process Following: American Airlines has a minor Travel Agents may request: You may login to SalesLink and Schedule Change – Wholly AA request the revalidation. Revalidation for Schedule Change Flights (excluding AA*) Flights is valid for the following: Login to SalesLink Wholly American, American Eagle® Select “Service Request” tab Wholly American Prime flights Itineraries where there is a: Click “ New Service Request” (includes American Eagle) Complete by following Change in flight number Same inventory as originally instructions provided on the ticketed Change in flight screen Service type: departure/arrival time Same Origin/Destination as originally ticketed. o Schedule Change- Change of date Same date as originally ticketed Double Time Change/Multiple Airport Cities Reason Code: (MAC) If unable to book for the same day due to the flight time or schedule o Revalidate AA Flights o DCA-IAD change is not acceptable: o HOU-IAH o JFK-LGA o May change to a day o LGW-LHR-STN prior/after the original o UVF-SLU ticketed travel date maintaining same o HND-NRT inventory, wholly American Prime flights, Ineligible for Revalidation: origination/destination, fare, and fare basis as Changes to class of service originally ticketed. Changes to itinerary routing including: o May change their o Connection flight continuing or return travel o Co-Terminals dates on AA segments Changes in fare basis or fare only for the same ticketed amount inventory to maintain the OA segments/coupons original length of stay prior AA* Codeshare to the reaccommodation segments/coupons Return to Top AA Schedule Change All American, American Eagle, AA* (AA Codeshare) – No Schedule Change - Invalid Minimum Connecting Time (MCT) Travel Agents May Reissue Rebooking/Ticketing Procedures Endorsement Box/OSI Field For The Following: A Schedule Change does not Travel Agents may rebook new itinerary: New ticket must be annotated: appear in the PNR, however SCHG the itinerary now reflects May book AA or AA* (AA Codeshare) Invalid Minimum Connecting flights for the same travel dates, This is the only annotated Time (MCT) – AA and AA* (AA origination/destination, inventory, fare, and fare basis as originally ticketed. verbiage required on the new Codeshare) Flights ticket and supersedes the For AA flights, if original inventory is required verbiage for the fare American, American Eagle® not available may book an AA flight ticketed. AA* (AA Codeshare) Itineraries next lowest available inventory, same where the General Facts have cabin, up to and including H inventory. been updated by AA RIPA with: For AA flights, may add an alternate connecting point to the destination on the original ticket. o For example: JFK PLS may SSR ADTK YY INVALID add JFK MIA PLS or if ITINERARY CONNECTION ticketed as DFWBNALGA MCT NOT MET may rebook as DFWORDLGA SSR ADTK YY MODIFY PNR If no AA flights are available may select an alternate flight on AA* (AA OR SUBJECT TO DEBIT MEMO codeshare) o AA*/oneworld allowed alternate inventory same cabin up to and including H inventory, excludes W inventory for premium economy on AA*. Return to Top AA Schedule Change AA Flights, Customer Does Not Accept New Itinerary Travel Agents May Rebooking/Ticketing Procedures Endorsement Box/OSI Field Reissue For The Following: American Airlines has a Travel Agents may rebook new Itinerary: Travel Agent new ticket must be Schedule Change - AA annotated: Flights If the Schedule Change is: SCHG Customer does not accept 90 minutes or less new itinerary as updated by This is the only annotated verbiage AA schedule change and May book AA or AA* (AA Codeshare) required on the new ticket and requests an alternate time flights for the same travel dates, supersedes the required verbiage for of travel on same day as origination/destination, inventory, fare, the fare ticketed. ticketed: and fare basis as originally ticketed. You may login to SalesLink for PNR Travel Agents may rebook For AA flights, may add an alternate documentation: new Itinerary for Customer connecting point to the destination on the original ticket. Login to SalesLink Customers that are traveling Select “Service Request” tab o For example: JFK PLS may to/from a co-terminal Click “ New Service Request” add JFK MIA PLS or if location may be changed to Complete by following ticketed as DFWBNALGA an alternate co-terminal instructions provided on the may rebook as DFWORDLGA airport, if requested, for screen American Airlines segments If all above is unacceptable and Service type: only. customer request to travel day o Schedule Change- prior/after- see Revalidation Request Double Time Reason Code: o Reissue AA Flights Update New Ticket Endorsement: SCHG Domestic co-terminals 91 minutes and greater Or BWI - WAS (DCA, The flight changes from a non-stop to a IAD) connecting flight FLL – PBI - MIA Or SFO – SJC - OAK Invalid Connection Or LAX - ONT - BUR – AA destinations with less than daily service SNA - LGB EWR - NYC (JFK, LGA) – HPN HOU - IAH For AA flights, if original inventory is not available may book an AA flight next lowest available inventory, same If the customer has chosen cabin, up to and including H inventory an alternate co-terminal airport, they may use that For AA flights, may add an alternate airport for their continuing or connecting point to the destination on return journey. This change the original ticket must be made at the time o For example:
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