Schedule Change
Travel Agency Guidelines
AA Schedule Change All AA Flights – Flight Number ONLY AA* (AA Codeshare) - AA Has OA Ticket Stock - Itinerary Involves AA Changes Reaccommodated Schedule Change(s) On (xxx) OA Ticket Stock - Customer Does Not All AA Flights – for Revalidation AA* (AA Codeshare) - Customer Accept New Itinerary Does Not Accept New Itinerary
No Schedule Change - Invalid AA With Other Airlines - Itinerary Minimum Connecting Time (MCT) Includes OA Segment(s) 001 Ticket AA Flights - Customer Does Not Stock OA Ticket Stock - Itinerary Involves AA Accept New Itinerary Schedule Change(s) On (xxx) OA Ticket Stock - That Caused Invalid AA Flights - 300-Mile Radius Connection AA Flights - AA Has Reaccommodated AA/AA* (AA Codeshare), Reduction in Frequency (Day of AA Flights, Customer Does Not Accept week)/Suspension of Service – No New Itinerary – Premium Cabin / UP Protection Agreement in Place Fares / BULK Premium Fares
OA Schedule Change Itinerary Involves OA(s) Schedule Itinerary Involves OA(s) Schedule Itinerary Involves OA(s) Schedule Change(s) - 001 Ticket Stock Change(s) XXX Ticket Stock Change(s) – 001 Ticket Stock - Reduction of Service (Days)/ Itinerary Involves OA(s) and AA Itinerary Involves OA(s) Schedule Discontinuation of Service Itinerary in the same PNR with two Change(s) XXX Ticket Stock – separate tickets: XXX Ticket Stock and Misconnection 001 Ticket Stock
Refunds Refund - Flight not canceled - Length Refund – Invalid Connection Refund - AA/AA* (AA Codeshare), of Flight Time Unacceptable Reduction in Frequency (Day of week)/Suspension of Service Refund - Change of Operating Carrier Refund - AA Withdrawal or Aircraft Cabin Change (Discontinuation) From A Market
Additional Categories Additional Ticketing/Itinerary Information Promotional Tickets
SCHEDULE CHANGE A planned change or a flight number/time change which can occur up to more than 72 hours prior to the flight's scheduled departure. Examples - Change of flight times, change of flight numbers, reduction of service, discontinuation of all service in a market.
American uses an automated schedule change process up to 72 hours prior to departure. Through this automated process all schedule changes are sent to the booking source for notification. It is the responsibility of the booking source to notify the customer, acknowledge the schedule change and reissue the ticket.
If a schedule change is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the same), the Travel Agent may not reaccommodate to an alternate flight time or request a refund.
American schedule changes received more than 35 days out should be processed within 30 days or more prior to departure after accepting the schedule change. Schedule changes received less than 35 days out should be processed within five days of receiving the schedule change.
Tickets Validated on 037 Schedule changes which occur on 037 tickets will follow American schedule change procedures as outlined on this content page.
AA Schedule Change
All American, American Eagle - Flight Number ONLY Change
Travel Agent’s Guidelines For The Rebooking/Ticketing Procedures Travel Agent Process Following:
American Airlines has a Flight Revalidation or Reissue is not Although revalidation is unnecessary, Number Schedule Change – Wholly required. you may login to SalesLink and AA Flights request the revalidation. Travel Agent may not reaccommodate Flight Number ONLY Change on to an alternate flight time or request a ® Login to SalesLink wholly American, American Eagle refund itineraries are eligible for online check- Select “Service Request” tab in on AA.COM even when the flight Click “ New Service Request” number in the itinerary and the VCR Complete by following coupon flight number are different. The instructions provided on the time/date/origin-destination must screen match and VCR coupon is in OK status Service type: o Schedule Change- Double Time Reason Code: o Revalidate AA Flights
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AA Schedule Change
All American, American Eagle – Revalidation Request
Travel Agent’s Guidelines For The Revalidation/Ticketing Qualification Travel Agent Process Following:
American Airlines has a minor Travel Agents may request: You may login to SalesLink and Schedule Change – Wholly AA request the revalidation. Revalidation for Schedule Change Flights (excluding AA*) Flights is valid for the following: Login to SalesLink Wholly American, American Eagle® Select “Service Request” tab Wholly American Prime flights Itineraries where there is a: Click “ New Service Request” (includes American Eagle) Complete by following Change in flight number Same inventory as originally instructions provided on the ticketed Change in flight screen Service type: departure/arrival time Same Origin/Destination as originally ticketed. o Schedule Change- Change of date Same date as originally ticketed Double Time Change/Multiple Airport Cities Reason Code: (MAC) If unable to book for the same day due to the flight time or schedule o Revalidate AA Flights o DCA-IAD change is not acceptable: o HOU-IAH o JFK-LGA o May change to a day o LGW-LHR-STN prior/after the original o UVF-SLU ticketed travel date maintaining same o HND-NRT inventory, wholly American Prime flights, Ineligible for Revalidation: origination/destination, fare, and fare basis as Changes to class of service originally ticketed. Changes to itinerary routing including: o May change their o Connection flight continuing or return travel o Co-Terminals dates on AA segments Changes in fare basis or fare only for the same ticketed amount inventory to maintain the OA segments/coupons original length of stay prior AA* Codeshare to the reaccommodation segments/coupons Return to Top
AA Schedule Change
All American, American Eagle, AA* (AA Codeshare) – No Schedule Change - Invalid Minimum Connecting Time (MCT)
Travel Agents May Reissue Rebooking/Ticketing Procedures Endorsement Box/OSI Field For The Following:
A Schedule Change does not Travel Agents may rebook new itinerary: New ticket must be annotated: appear in the PNR, however SCHG the itinerary now reflects May book AA or AA* (AA Codeshare) Invalid Minimum Connecting flights for the same travel dates, This is the only annotated Time (MCT) – AA and AA* (AA origination/destination, inventory, fare, and fare basis as originally ticketed. verbiage required on the new Codeshare) Flights ticket and supersedes the For AA flights, if original inventory is required verbiage for the fare American, American Eagle® not available may book an AA flight ticketed. AA* (AA Codeshare) Itineraries next lowest available inventory, same where the General Facts have cabin, up to and including H inventory. been updated by AA RIPA with: For AA flights, may add an alternate connecting point to the destination on the original ticket. o For example: JFK PLS may SSR ADTK YY INVALID add JFK MIA PLS or if ITINERARY CONNECTION ticketed as DFWBNALGA MCT NOT MET may rebook as DFWORDLGA
SSR ADTK YY MODIFY PNR If no AA flights are available may select an alternate flight on AA* (AA OR SUBJECT TO DEBIT MEMO codeshare) o AA*/oneworld allowed alternate inventory same cabin up to and including H inventory, excludes W inventory for premium economy on AA*.
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AA Schedule Change
AA Flights, Customer Does Not Accept New Itinerary
Travel Agents May Rebooking/Ticketing Procedures Endorsement Box/OSI Field Reissue For The Following:
American Airlines has a Travel Agents may rebook new Itinerary: Travel Agent new ticket must be Schedule Change - AA annotated: Flights If the Schedule Change is: SCHG Customer does not accept 90 minutes or less new itinerary as updated by This is the only annotated verbiage AA schedule change and May book AA or AA* (AA Codeshare) required on the new ticket and requests an alternate time flights for the same travel dates, supersedes the required verbiage for of travel on same day as origination/destination, inventory, fare, the fare ticketed. ticketed: and fare basis as originally ticketed. You may login to SalesLink for PNR Travel Agents may rebook For AA flights, may add an alternate documentation: new Itinerary for Customer connecting point to the destination on the original ticket. Login to SalesLink Customers that are traveling Select “Service Request” tab o For example: JFK PLS may to/from a co-terminal Click “ New Service Request” add JFK MIA PLS or if location may be changed to Complete by following ticketed as DFWBNALGA an alternate co-terminal instructions provided on the may rebook as DFWORDLGA airport, if requested, for screen American Airlines segments If all above is unacceptable and Service type: only. customer request to travel day o Schedule Change- prior/after- see Revalidation Request Double Time
Reason Code: o Reissue AA Flights Update New Ticket
Endorsement: SCHG Domestic co-terminals 91 minutes and greater Or BWI - WAS (DCA, The flight changes from a non-stop to a IAD) connecting flight FLL – PBI - MIA Or SFO – SJC - OAK Invalid Connection Or LAX - ONT - BUR – AA destinations with less than daily service SNA - LGB
EWR - NYC (JFK, LGA) – HPN HOU - IAH For AA flights, if original inventory is not available may book an AA flight next lowest available inventory, same If the customer has chosen cabin, up to and including H inventory an alternate co-terminal airport, they may use that For AA flights, may add an alternate airport for their continuing or connecting point to the destination on return journey. This change the original ticket must be made at the time o For example: JFK PLS may of original ticket reissue. add JFK MIA PLS or if AA destinations with less ticketed as DFWBNALGA than daily service may book may rebook as DFWORDLGA 1st available for that market If no AA flights are available may prior/after the original select an alternate flight on AA* (AA scheduled ticket date. codeshare) o AA*/oneworld allowed alternate inventory same cabin up to and including H inventory, excludes W inventory for premium economy on AA* o AA*/non-oneworld maintaining same inventory, AA destinations with less than daily service may book 1st available prior or after the original ticketed date of travel If all above is unacceptable and customer request to travel day prior/after- see Revalidation Request
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AA Schedule Change
AA Flights, 300-Mile Radius
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
American Airlines has a Schedule Travel Agents may rebook new New ticket must be annotated: Change – AA Flights: itinerary: SCHG 300 - Mile Radius Discontinuation of Service: If American Airlines has an alternate This is the only annotated verbiage The 300-mile radius option may be protection agreement the 300-mile required on the new ticket and applied if the Schedule Change results radius option is not allowed. supersedes the required verbiage for in one of the following: Itinerary must contain AA space the fare ticketed. only Discontinued service without an OSI Field: alternate protection agreement If there are no acceptable options to the customer's original ticketed OSI 300 MILE RADIUS An extended connection time destination/origin, may book AA equal to/greater than 4 hours space only to an alternate AA You may login to SalesLink for PNR documentation: Invalid Connection airport, within a 300-mile radius of the originally ticketed city within Login to SalesLink the same country Note: If there is a valid connection Select “Service Request” tab within the same origin/destination Click “ New Service Request” with an arrival time within 2 hours The new flight must be Complete by following of original ticketed schedule, 300- rescheduled for the same ticketed instructions provided on the Mile Radius does not apply date of travel but may be earlier or screen later than the originally scheduled Service type: flight time An involuntary connection o Schedule Change- requiring the customer to Double Time Use lowest available overnight on either the outbound Reason Code: or return segment inventory in the same cabin as ticketed o Reissue 300-Mile The 300-mile radius option change If unable to book in the must be made at the time of original Update OSI Field: ticket reissue. same cabin as originally ticketed, an alternate o 300 MILE RADIUS flight must be selected Update New Ticket Endorsement: SCHG If the customer has chosen an alternate AA airport, they may use that airport for their continuing or return journey This change must be made at the time of original ticket reissue 4 Hours or Greater:
Example itinerary: ACT - DFW - SMF - DFW – ACT
3402 18JUL ACT DFW 600A 645A (schedule change created a 4hr or greater connection) 491 18JUL DFW SMF 1230P 200P
If the schedule change results in a connection time equal to/greater than 4 hours and the customer requests to drive to the connection city:
Agency may "cancel the outbound flight segment" from the itinerary If assistance is required contact Sales Support If the customer has chosen an alternate AA airport, they may use that airport for their continuing or return journey or they may keep the return airport as originally ticketed This change must be made at the time of original ticket reissue
Invalid Connection
If a schedule change results in an invalid connection the following options are allowed:
Note: If there is a valid connection within the same origin/destination with an arrival time within 2 hours of original ticketed schedule, 300- Mile Radius does not apply Example itinerary: BUR – PHX – MIA – PHX – BUR
5591 26SEP BURPHX 650A 819A 370 26SEP PHXMIA 840A 402P
If there are no acceptable options to the customer's original ticketed origin/destination, may book AA space only to an alternate AA airport, within a 300-mile radius of the originally ticketed city within the same country
The new flight must be rescheduled for the same ticketed date of travel but may be earlier or later than the originally scheduled flight time Use lowest available inventory in the same cabin as ticketed
If unable to book in the same cabin as originally ticketed, an alternate flight must be selected
If the customer has chosen an alternate AA airport, they may use that airport for their continuing or return journey This change must be made at the time of original ticket reissue
Involuntary Overnight Connection:
Example itinerary: OKC - DFW - MIA - GGT - MIA - DFW - OKC
1227 02JUL OKC DFW 615P 715P (schedule change created an overnight connection) 919 03JUL DFW MIA 545A 930A 3589 03JUL MIA GGT 1045A 1200N
If a schedule change results in an involuntary overnight connection the following options are allowed:
Customer may change to an alternate airport within a 300-mile radius as long as the new schedule does not also require an overnight connection
Itinerary must contain AA space only If there are no acceptable options to the customer's original ticketed origin/destination, may book AA space only to an alternate AA airport, within a 300-mile radius of the originally ticketed city within the same country
The new flight must be rescheduled for the same ticketed date of travel but may be earlier or later than the originally scheduled flight time. Use lowest available inventory in the same cabin as ticketed If unable to book in the same cabin as originally ticketed, an alternate flight must be selected This change must be made at the time of original ticket reissue
Customer may cancel segment(s) as required to eliminate the involuntary overnight connection.
If customer cancels the outbound origination flight that required the involuntary overnight stay they may also cancel the return segment into their origination airport - or - they may keep the return schedule as ticketed
If assistance is required contact Sales Support.
This change must be made at the time of original ticket reissue
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AA Schedule Change
AA Flights, AA Has Reaccommodated
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
American Airlines has a Schedule Travel Agents may reissue New ticket must be annotated: Change - AA Flights reaccommodated itinerary as updated by American Airlines: SCHG American Airlines has This is the only annotated verbiage reaccommodated for a different date As long as the new confirmed or different inventory and/or alternate required on the new ticket and booking is not altered by the origin/destination. supersedes the required verbiage for Travel Agent from what American the fare ticketed. has reaccommodated the Travel Agent may reissue the ticket
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AA Schedule Change
AA Flights, Customer Does Not Accept New Itinerary – Premium Cabin / UP Fares / BULK Premium Fares
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
American Airlines has a Schedule Travel Agents may rebook new Travel Agent new ticket must be Change - AA Flights for Premium itinerary: annotated: Fares / UP Fares / BULK Premium Fares If the Schedule Change is: SCHG 90 minutes or less Customer does not accept new This is the only annotated verbiage itinerary as updated by AA schedule For the same travel dates, required on the new ticket and change and requests an alternate origination/destination, inventory, fare, supersedes the required verbiage for time of travel on same day as and fare basis as originally ticketed. the fare ticketed. ticketed: You may login to SalesLink for PNR May select an alternate flight documentation: AA destinations with less than daily on AA, same inventory, service may book 1st available for that origin/destination market prior/after the original Login to SalesLink scheduled ticket date. If the ticketed inventory is not Select “Service Request” tab available, protect in lower Click “ New Service Request” cabin Complete by following instructions provided on the May have or add an alternate screen connecting point to the Service type: destination on the original o Schedule Change- ticket. I.E. JFK PLS may add JFK MIA PLS or if ticketed as Double Time DFWBNALGA may rebook as Reason Code: DFWORDLGA o Reissue AA Flights If the customer was originally Update New Ticket booked in economy they Endorsement: SCHG should be rebooked into the cabin that they are entitled to if available
If all above is unacceptable and customer request to travel day prior/after- see Revalidation Request
91 minutes and greater Or The flight changes from a non-stop to a connecting flight Or Invalid Connection Or AA destinations with less than daily service
If the same inventory is unavailable, may book AA in the lowest available inventory in the same cabin as ticketed
If upper cabin is not available may protect in lower cabin
If the customer was originally booked in economy they should be rebooked into the cabin that they are entitled to if available
AA destinations with less than daily service may book 1st available prior or after the original ticketed date of travel
If all above is unacceptable and customer request to travel day prior/after- see Revalidation Request Return to Top
AA Schedule Change
AA * (AA Codeshare), AA Has Reaccommodated
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
American Airlines has a Schedule Travel Agents may reissue Travel Agent new ticket must be Change on AA* (AA Codeshare) reaccommodated itinerary as updated annotated: by American Airlines: American Airlines has reaccommodated SCHG and may include: change to dates, If AA confirms the This is the only annotated verbiage origin/destination, inventory and/or AA* reaccommodation with an AA* (AA Codeshares) service. required on the new ticket and (AA Codeshare) flight supersedes the required verbiage for Customer accepts new itinerary as Must confirm that you have received a the fare ticketed. record locator or OSI updated by AA schedule change. acknowledgement from the AA* (AA You may login to SalesLink for PNR Codeshare Carrier). If not, contact the documentation: If a schedule change on the AA* is for Other Airline directly to inquire. FLIGHT NUMBER ONLY (BRD/OFF Login to SalesLink and RBD are the same), the Travel AA* (AA Codeshare) Service Select “Service Request” tab Agent may not reaccommodate to an Example: Click “ New Service Request” alternate flight time or request a refund. Complete by following The ticket must be reissued for the OA AA Rome/New York service became instructions provided on the carrier to receive the new flight number. seasonal - Customer was booked on screen an AA flight from FCOJFK and is now Service type: accommodated on an AA* (AA o Schedule Change- Codeshare) flight. Double Time Reason Code: o Reissue AA Codeshare Update New Ticket Endorsement: SCHG
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AA Schedule Change
AA* (AA Codeshare), Customer Does Not Accept New Itinerary
Travel Agents May Reissue Rebooking/Ticketing Procedures Endorsement Box/OSI Field For The Following:
American Airlines has a Travel Agents may rebook as follows: Travel Agent new ticket must be Schedule Change on AA* annotated: (AA Codeshare) If the schedule change is 90 minutes or less SCHG American Airlines has reaccommodated on the May select an alternate flight wholly This is the only annotated verbiage same day. AA/AA* (AA codeshare) maintaining required on the new ticket and same inventory, origin/destination as supersedes the required verbiage for Customer does not accept originally ticketed the fare ticketed. new itinerary as updated by AA schedule change and If unable to book for the same day due You may login to SalesLink for PNR requests an alternate time of to the flight time or schedule change is documentation: travel on same day as not acceptable: ticketed: Login to SalesLink o May book AA/AA* segments Select “Service Request” tab AA destinations with less than only within 5 days prior/after the Click “ New Service Request” st daily service may book 1 original ticket departure date Complete by following available for that market maintaining origin/destination, instructions provided on the prior/after the original same ticketed inventory screen scheduled ticket date. as originally ticketed Service type: . May change their o Schedule Change- continuing or return Double Time travel dates on AA Reason Code: segments only for the o Reissue AA same ticketed inventory Codeshare to maintain the original length of stay prior to Update New Ticket the reaccommodation Endorsement: SCHG
91 minutes and greater Or The flight changes from a non-stop to a connecting flight Or Invalid Connection Or AA destinations with less than daily service
Restricted to oneworld® codeshare partners
If no AA/AA* flights are available in the same inventory, may select an alternate flight on AA Prime/oneworld® AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including H inventory, excludes W inventory for premium economy on AA* If unable to book for the same day due to the flight time or schedule change is not acceptable:
o May book an AA Prime/ oneworld® AA* within 5 days prior/after the original ticket departure date maintaining the same origin/destination. If the original inventory is not available may book next lowest available inventory, same cabin, up to and including H inventory, excludes W inventory for premium economy on AA* . May change their continuing or return travel dates on AA Prime/oneworld® AA* segments only for the same ticketed inventory to maintain the original length of stay prior to the reaccommodation May have or add an alternate connecting point to the destination on the original ticket o I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
Must confirm that you have received a record locator or OSI acknowledgement from the AA* (AA Codeshare Carrier). If not, contact the Other Airline directly to inquire Travel Agents are prohibited to book the prime carrier, may only book the AA* (AA oneworld Codeshare)
AA destinations with less than daily service may book 1st available prior or after the original ticketed date of travel.
Restricted to non-oneworld codeshare partners:
May select an alternate flight wholly AA/AA* (AA codeshare) maintaining same inventory, origin/destination as originally ticketed
o May book AA/AA* segments only within 5 days prior/after the original ticket departure date maintaining origin/destination, same ticketed inventory as originally ticketed . May change their continuing or return travel dates on AA/AA* segments only for the same ticketed inventory to maintain the original length of stay prior to the reaccommodation
AA destinations with less than daily service may book 1st available prior or after the original ticketed date of travel in the same inventory
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AA Schedule Change
AA With Other Airlines, Itinerary Includes OA Segment(s) 001 Ticket Stock
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
American Airlines Schedule Change Travel Agents may rebook the AA New ticket must be annotated: with Other Airlines segments to have a valid connection with the Other Airline flight segment: SCHG Itinerary includes Other Airline segment(s) 001 ticket stock: This is the only annotated verbiage Book an AA flight same inventory required on the new ticket and as originally ticketed. If original supersedes the required verbiage for inventory is not available may the fare ticketed. book next lowest available inventory, same cabin, up to and including H inventory May book AA segments only one day prior or after the original ticket departure date maintaining same inventory origin/destination, fare and fare basis as originally ticketed
May change their continuing or return travel dates on AA segments only for the same ticketed inventory to maintain the original length of stay prior to the reaccommodation Other Airline flight(s) on Itinerary:
No change(s) allowed to the date of travel as originally ticketed for the Other Airline flight segments May book other airline prime flight only No OA*(Codeshare) segments allowed Must book same ticketed inventory, origin/destination, and fare basis as originally ticketed NOTE: When rebooking Other Airline segment, Travel Agents:
If the original ticketed Other Airline segment results in an invalid connection may book another airline that does not appear on original ticket with which AA has an interline agreement with that secondary carrier and the new segment(s) booking class is valid for the fare ticketed. Check RBD for verification of inventory
Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire
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AA Schedule Change
OA Ticket Stock, Itinerary Involves AA Schedule Change(s) On (xxx) OA Ticket Stock, Customer Does Not Accept New Itinerary
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
American Airlines Schedule Change Travel Agents may rebook the AA New ticket must be annotated: –Other Airline Ticket Stock segments only: Itinerary involves AA Schedule If the Schedule Change is: SCHG Change(s) on (xxx) Other Airline 90 minutes or less ticket stock: This is the only annotated verbiage May select an alternate flight required on the new ticket and Customer does not accept new wholly AA/AA* (AA codeshare) supersedes the required verbiage for itinerary as updated by AA schedule maintaining same inventory, the fare ticketed. change and requests an alternate origin/destination, fare and fare time of travel on same day as basis as originally ticketed ticketed: 91 minutes and greater Or AA destinations with less than daily The flight changes from a non-stop service may book 1st available for that to a connecting flight market prior/after the original Or scheduled ticket date. Invalid Connection Or AA destinations with less than daily service
Restricted to oneworld® codeshare partners
If no AA/AA* (AA codeshare) flights are available in the same inventory may select an alternate flight on a oneworld® AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including H inventory, excludes W inventory for premium economy on AA* May have or add an alternate connecting point to the destination on the original ticket I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA AA destinations with less than daily service may book AA flights only on the 1st available prior or after the original ticketed date of travel May not change the Other Airline flight/time/or date.
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AA Schedule Change
OA Ticket Stock, Itinerary Involves AA Schedule Change(s) On (xxx) OA Ticket Stock That Caused Invalid Connection
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
American Airlines Schedule Change Travel Agents may rebook the AA New ticket must be annotated: –Other Airline Ticket Stock segments to have a valid connection with the Other Airline flight segment: SCHG Itinerary involves AA Schedule Change(s) on (xxx) Other Airline This is the only annotated verbiage Book same inventory as originally ticket stock that caused an invalid required on the new ticket and ticketed. If original inventory is not connection. supersedes the required verbiage for available may book next lowest the fare ticketed. available inventory, same cabin, up to and including H inventory May book AA segments only one day prior or after the original ticket departure date maintaining same inventory origin/destination, fare and fare basis as originally ticketed May change their continuing or return travel dates on AA segments only for the same ticketed inventory to maintain the original length of stay prior to the reaccommodation
May book AA segments only one day prior or after the original ticket departure date
I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA May rebook onto an AA* (AA codeshare) maintaining same ticketed inventory origin/destination, fare and fare basis as originally ticketed Other Airline flight(s) on Itinerary:
No change(s) allowed to the date of travel as originally ticketed for the Other Carrier flight segments May book Other Airline prime flight only No OA*(Codeshare) segments allowed Must book same ticketed inventory, origin/destination, fare and fare basis as originally ticketed NOTE: When rebooking Other Airline segment, the Travel Agents:
May not book an alternate Airline that does not appear on original ticket Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire
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AA Schedule Change
AA/AA* (AA Codeshare), Reduction in Frequency (Day of week)/Suspension of Service – No Protection Agreement in Place
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
American has a Schedule change Travel Agent may rebook as follows: New ticket must be annotated: on AA/AA* (AA Codeshare) where there is a Reduction in Frequency SCHG Restricted to oneworld® codeshare (Day of Week) or Suspension of partners only: This is the only annotated verbiage Service and there is no protection required on the new ticket and agreement in place. If no AA/AA* (AA codeshare) supersedes the required verbiage for flights are available in the same Customer’s scheduled flight was the fare ticketed. inventory may select an alternate affected by a reduction in frequency flight on a oneworld® AA*, if (day of week) or Suspension of original inventory is not available Service and has the status of UN. An may book next lowest available automated protection was not inventory, same cabin, up to and provided. including H inventory, excludes W inventory for premium economy May reroute customer same day via on AA* an alternate connecting city or next May have or add an alternate available connecting or non-stop flight. connecting point to the destination on the original ticket. I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
Other Airline included in Itinerary:
If the original ticketed Other Airline segment results in an invalid connection may book another airline that does not appear on original ticket with which AA has an interline agreement with that secondary carrier and the new segment(s) booking class is valid for the fare ticketed. Check RBD for verification of inventory Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire
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OA Schedule Change
Itinerary Involves OA(s) Schedule Change(s) 001 Ticket Stock
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
Other Airline Schedule Change Travel Agents may rebook as follows: New ticket must be annotated:
Itinerary involves Other Airline(s) May change Other Airlines flight XX SCHG Schedule Change(s) 001 ticket number and time only (xx = the carrier code that created the stock: schedule change) Must book same ticketed inventory, origin/destination, fare This is the only annotated verbiage and fare basis as originally required on the new ticket and AA destinations with less than daily supersedes the required verbiage for st ticketed service may book 1 available for that the fare ticketed. market prior/after the original If original ticketed inventory for OA scheduled ticket date. segment is not available, must OSI Field: contact OA carrier for OSI xx SCHG authorization of different inventory. An OSI/SSR must be sent to the (xx= the carrier code that created the AA PNR by OA carrier schedule change) If schedule change results in an invalid connection may book wholly on AA. Check RBD for verification of inventory OR
If the Schedule Change is: 90 minutes or less
May book the AA segments only in the itinerary to have a valid connection with the Other Airline flight segment for the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed
May rebook the AA segments only in the itinerary if the connection time results in more than 4 hours layover with the Other Airline flight segment for the same travel dates, origination/destination, same inventory, fare, and fare basis as originally ticketed May book an AA*(AA Codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed
91 minutes and greater Or The flight changes from a non-stop to a connecting flight Or Invalid Connection Or AA destinations with less than daily service
Restricted to oneworld® codeshare partners
Book AA flight in same inventory as originally ticketed. If original inventory is not available may book AA flight in the next lowest available inventory, same cabin, up to and including H inventory May book on a oneworld AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including H inventory, excludes W inventory for premium economy on AA* AA destinations with less than daily service may book AA flights only on the 1st available prior or after the original ticketed date of travel
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OA Schedule Change
Other Airline Itinerary and AA Itinerary are in the same PNR with two separate tickets: XXX Ticket and 001 Ticket
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
Other Airline Schedule Change If the Other Airline schedule change New ticket must be annotated: resulted in an invalid connection with Other Airline Itinerary and AA the AA ticketed flight segment: XX SCHG Itinerary is in the same PNR with two separate tickets issued: XXX (xx = the carrier code that created the May book another AA flight for the ticket and 001 ticket: schedule change) same origin/destination, same
day, and same inventory as the This is the only annotated verbiage original ticket for a valid required on the new ticket and connection. supersedes the required verbiage for If same day connection for the AA the fare ticketed. ticketed flight segment is not available: OSI Field: OSI xx SCHG Contact Sales Support for assistance (xx= the carrier code that created the schedule change) Return to Top
OA Schedule Change
Itinerary Involves OA(s) Schedule Change(s) XXX Ticket Stock
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
Other Airline Schedule Change If the Other Airline schedule change is New ticket must be annotated: unacceptable to the customer, and the Itinerary involves Other Airline(s) schedule change has not resulted in XX SCHG Schedule Change(s) XXX ticket any type of invalid connection. with an stock: AA segment and the Other Airline (xx = the carrier code that created the alternate flight schedule(s) are schedule change) Customer does not accept new available: itinerary as updated by Other Airline This is the only annotated verbiage schedule change processing and required on the new ticket and has not resulted in any type of Travel Agents should contact the supersedes the required verbiage for misconnect with an AA segment: Other Airline causing the schedule the fare ticketed. change for rebooking assistance. OSI Field: OSI xx SCHG
(xx= the carrier code that created the schedule change) Return to Top
OA Schedule Change
Itinerary Involves OA(s) Schedule Change(s) XXX Ticket Stock – Misconnection
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
Other Airline Schedule Change If the Other Airline schedule change New ticket must be annotated: created an invalid connection. and Itinerary involves Other Airline(s) does not have any other alternate XX SCHG Schedule Change(s) XXX ticket schedules available for a valid stock: connection with the AA segment: (xx = the carrier code that created the schedule change) Customer does not accept new itinerary as updated by Other Airline May book another AA flight for the This is the only annotated verbiage schedule change processing that same origin/destination, same required on the new ticket and may have created a misconnect day, and same inventory as the supersedes the required verbiage for with an AA segment: original ticket for a valid the fare ticketed. connection OSI Field: OSI xx SCHG
(xx= the carrier code that created the schedule change) Return to Top
OA Schedule Change
Itinerary Involves OA(s) Schedule Change(s) 001 Ticket Stock – Reduction of Service (Days)/Discontinuation of Service
Travel Agents May Reissue For The Rebooking/Ticketing Procedures Endorsement Box/OSI Field Following:
Other Airline Schedule Change Travel Agents may rebook as follows: New ticket must be annotated:
Itinerary involves Other Airline(s) If Other Airline has a reduction of XX SCHG Reduction in Service (Days) / service (days) or discontinuation of Discontinuation of Service - service and no protection of new flight: (xx = the carrier code that created the Schedule Change(s) 001 ticket May book an AA*(AA Codeshare) schedule change) stock: maintaining same inventory, origin/destination, fare and fare basis This is the only annotated verbiage as originally ticketed required on the new ticket and supersedes the required verbiage for the fare ticketed. May book on a AA* oneworld®, if original inventory is not available OSI Field: may book next lowest available OSI xx SCHG inventory, same cabin, up to and including H inventory, excludes W (xx= the carrier code that created the inventory for premium economy schedule change) on AA* May book another airline with which AA has an interline agreement provided the booking class is valid for the fare ticketed. Check RBD for verification of inventory
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Refunds
Flight not Canceled – Length of Flight Time Unacceptable
REVENUE/PUBLISHED - BULK/OPAQUE Fares follow the guidelines:
A Revenue/Published or Bulk/Opaque ticketed fare (wholly unused or partial) may be eligible for refund following the guidelines below.
BT (zero fare tickets) refund requests are handled by the booking source
Length of Flight Time Change Refund to Travel Agent to Process Ticket PNR Documentation OSI Original Refund To Original Form Of Field Message Form of Payment (FOP) Information Payment
If non-stop to connecting flight (No Yes ARC/IAR REN or OSI Field: length of Delay required) BSP Refund Authorization Request template – Waiver Code OSI SCRFND/NS
SCRFND
0 - 60 minutes No Non-Refundable fares: No N/A
Refundable fares with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.
61 minutes or greater Yes ARC/IAR REN or BSP Refund OSI Field: Authorization Request template – OSI SCRFND/61MINS Waiver Code
SCRFND
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Refunds
Invalid Connections
An invalid connection flight time change is determined by the length of delay to the new connecting flight time which may be unacceptable to the customer, per the grid below
Example: Flt 2328 DFWORD 643A 900A *2632 STL 940A 1054A
Schedule change: DFW ORD 723A 940A
The next available valid connection ORDSTL departs 11:00A arrives 12:12p. The new connection is an 80 minute flight time change.
Invalid Connection Refund to Travel Agent to Process Ticket PNR Documentation OSI Original Form Refund To Original Form Of Field Message Flight Time Change of Payment Payment (FOP) Information
0 - 60 minutes No Non-Refundable fares: No N/A
Refundable fares with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.
61 minutes or greater Yes ARC/IAR REN or BSP Refund OSI Field: Authorization Request template OSI SCRFND/61MINS – Waiver Code Includes: BT (zero fare tickets) SCRFND
As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original ticket issuance.
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Refunds
Change of Operating Carrier or Aircraft Cabin Change
Revenue/Published – Bulk/Opaque Fares
Change to Operating Carrier or Aircraft Refund to Travel Agent to Process PNR Documentation OSI Change/Cabin: Original Ticket Refund To Original Field Message Form of Form Of Payment (FOP) Payment Information
Customer does not accept the schedule Yes ARC/IAR REN or OSI Field: change due to the following: BSP Refund Authorization OSI SCRFND/CARRIER Request template – Waiver CHG change of the operating carrier Code OR change of the aircraft cabin change SCRFND o ex: First Class to Business Class OSI SCRFND/AIRCRAFT CHG Travel agent may process a non-refundable
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Refunds
Refund – AA Withdrawal (Discontinuation) From a Market
Revenue/Published – Bulk/Opaque Fares follow the guidelines below:
If a customer's American Airlines, American Eagle flight validated on 001 has discontinued service in the market and there are no other AA flights servicing the market, travel agents may refund a non-refundable ticket(s) through normal ARC/BSP processing.
Discontinuation/Withdrawal of Refund To Original Form Of Travel Agent to Process Ticket Service Payment Refund To Original Form Of Payment (FOP) Information
Non-Refundable tickets Yes ARC/IAR REN or BSP Refund Authorization Request template – (wholly unused or partial tickets) Waiver Code
WITHDRAWAL
NOTE: If the ticket has been EXCH by AA as an INVOL the refund request must be submitted on www.refunds.aa.com
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Refunds
Refund - AA/AA* (AA Codeshare), Reduction in Frequency (Day of week)/Suspension of Service
If a customer's American Airlines, American Eagle flight validated on 001 has Reduction in Frequency (Day of the Week) in the market and there are no other AA flights within 60 minutes, travel agents may refund a non-refundable ticket(s) through normal ARC/BSP processing.
Reduction in Frequency (Day of Refund To Original Form Of Travel Agent to Process Ticket week)/Suspension of Service Payment Refund To Original Form Of Payment (FOP) Information
Non-Refundable tickets Yes ARC/IAR REN or BSP Refund Authorization Request template – (wholly unused or partial tickets) Waiver Code
REDUCTSUSP Return to Top
Additional Categories
Additional Ticketing/Itinerary Information:
Once a ticket has been reissued per Schedule Change, any further changes to the itinerary would be subject to the applicable rules of the ticketed fare unless one of the following occurs:
If a customer was protected beyond their original travel time or date and an earlier flight becomes available the customer may be reaccommodated. Annotate SCHG in the Endorsement Box/Field. A subsequent schedule change occurs Return to Top
Promotional Tickets
For assistance with any questions regarding a schedule change or a schedule irregularity on a promotional ticket, please contact the American Airlines Promotions Desk at 1-800-237-7981.
Updated: September 14, 2016
January Updates- Removal of B Inventory to H inventory February Updates – Reformatting March Updates – added verbiage April Updates – reason code May Updates - SalesLink Jun Updates – oneworld links updated Jul Updates – remove partial refunds to audits ok for agency to do wholly or partial Aug Updates – remove time constraints on AA Schedule Change – Revalidation Sep Updates – add missing verbiage to one section/Added Invalid MCT option Oct Updates – add Refund- Reduction in Frequency (Day of week). Add verbiage -AA Destinations with less than daily service