Gulf Hotels Group Signs Four-Star Hotel

11 APRIL 2015 ISSUE 283

FULL OCCUPANCY IN SHARJAH

GULF HOTELS GROUP INKED A MANAGEMENT AGREEMENT WITH ASDAL HOTEL FOR THE OPERATION OF A DELUXE FOUR-STAR PROPERTY LOCATED AT MANAMA’S SEEF DISTRICT. 05

BIMAN LAUNCHES SAUDI FLIGHTS

15 IN THIS ISSUE

MARKET UPDATE 02 TECHNOLOGY 03 CRUISING 04 ACCOMMODATION 10 AIR 14 RENDEZVOUS 17 AGENT CORNER 19 TRAVEL TALK 20

TRAVEL CHANNELS 21 WHO’S MOVED 22 GULF HOTELS GROUP SIGNS PHOTO ALBUM 23 NEWS & EVENTS 24 FOUR-STAR HOTEL 12 MARKET UPDATE

TRAVEL TRADE PUBLICATIONS Dubai RevPAR Drops Supply growth continued to outpace demand in Dubai in February, leading to a MANAGING EDITOR Mary Kammitsi 7.4 percent decline in RevPAR to AED852 (USD232). [email protected]

ASSISTANT EDITOR Maria Kazeli ased on data compiled by STR Global, dur- SENIOR JOURNALIST ing the month under review supply rose 6.1 Rita Kasziba percent well-ahead of the 4.1 percent rise in CONTRIBUTORS Dominique Christou demand, resulting in a 1.9 percent fall in occu- Ana Mladenovic pancy to 86.6 percent and a 5.6 percent drop in average daily rate (ARR) to AED983.48 (USD268). PRESS B Maria Demetriadou Nevertheless, STR Global foresees that the destination Pauline Shahabian will return to positive RevPAR results and witness a 1.4 per-

DESIGN & LAYOUT cent increase in this metric for the year. Elena Stylianou “The outlook for the year remains positive, however as

WEB DEVELOPER / IT the third and fourth quarter are expected to overcome a Soteris Constantinou weaker start of the year,” said Elizabeth Winkle, managing

DIRECTORS director, STR Global. Andreas Constantinides Mary Kammitsi

HEADQUARTERS Burj Al Arab, Dubai T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670

WEBSITE www.traveltradeweekly.travel MAF Posts Increased Revenue for 2014

EMAILS Majid Al Futtaim (MAF), one of the region’s leading shopping mall, retail and lei- [email protected] [email protected] sure pioneers, reported that it closed 2014 with a growth of 11 percent in overall [email protected] group revenue, reaching AED25 billion (USD6.8 billion).

MENA EXCHANGE RATES

As of 08/4/2015 Currencies shown in blue are fixed against the US Dollar COUNTRY CURRENCY 1USD= Bahrain (BHD) Dinar 0.37 Jordan (JOD) Dinar 0.71 Oman (OMR) Rial 0.39 Qatar (QAR) Rial 3.64 Saudi Arabia (SAR) Riyal 3.75 UAE (AED) Dirham 3.67 Algeria (DZD) Dinar 97.36 Egypt (EGP) Pound 7.63 Iran (IRR) Rial 28,125.31 ith the year’s highlights including the announce- Iraq (IQD) Dinar 1,166.77 ment of the company’s 10th hotel in Dubai, MAF also issued its first 10-year USD500 million bond. Kuwait (KWD) Dinar 0.30 The group strives to achieve the ambition Lebanon (LBP) Pound 1,512.79 of doubling the size of its business in the next Libya (LYD) Dinar 1.37 five years, as Alain Bejjani, CEO, Majid Al Futtaim, commented, “We Morocco (MAD) Dirham 9.87 W strengthened our assets and competitive position by continuing to Syria (SYP) Pound 188.93 execute on our vision to create great moments for everyone every Tunisia (TND) Dinar 1.95 day, developing exciting new destinations and bringing new experi- Yemen (YER) Rial 215.06 ences to new populations.”

2 11 APRIL 2015 TECHNOLOGY WEEKLY NEWS

Travelport and Accor Renew Partnership

ravelport has signed a new content agreement with Accor, Travelport’s innovative point of sale solutions, by providing rich giving its 67,000 connected travel agents continued access to static content directly into Travelport’s Hotel Content Plus database. the hotelier’s availability and room rates, as well as new and It will also take advantage of alternate payment solutions such as Tenhanced content. the ability to facilitate single-use credit card payments and prepay Accor also plans to benefit from increased functionality from reservations.

Personal and Digital: Key for UAE Hotels

he hotel industry has lagged behind other sectors in adopting Ttechnology to meet customer-led demand, according to a new report released by Grant Thornton. Findings of the Hotels 2020: Welcoming Tomorrow’s Guests report indicate that properties must put mobile technology at the centre of their customer experience as they race to catch up and compete in the sharing economy. “Hoteliers in the UAE must act now to embrace new tech- nologies and adapt to changing customer demands. They must differentiate themselves by making a reality of mass personalisation, whilst keep- ing the human touch, to continue to surprise and delight guests along with further standing out from the competition,” commented Hisham Farouk, CEO, Grant Thornton UAE.

Did you know... The research interviewed hoteliers, industry futurists and Grant Thornton hotel specialists were between January to March?

11 APRIL 2015 3 WEEKLY NEWS CRUISING

Arabian Gulf Promoted in the US Celebrity Cruises Oman’s Ministry of Tourism, Abu Dhabi Tourism & Culture Authority, Dubai to Provide Versatile Department of Tourism & Commerce Marketing (DTCM) and newly-joined Entertainment Qatar Tourism Authority and Sharjah Commerce and Tourism Development Authority came together under the Cruise Arabia alliance to represent the Arabian Gulf at Cruise Shipping Miami in March. nspired by the latest trends in entertainment, Celebrity Cruises is to Irelease 18 shows in 18 months; all produced in partnership with the individuals behind some of today’s biggest recording artists and award-winning theatrical and TV productions. The upcoming shows, all created ex- clusively for the cruise liner, feature ele- ments of drama, dance, comedy, musical ubai’s team focussed on the new ruling of theatre and concert-style performances. multiple-entry UAE visa, the recent opening Becky Thomson-Foley, director of Dof the third cruise terminal and the largest entertainment, Celebrity Cruises, com- covered cruise terminal facility in the world, while the mented, “Our discerning and well-trav- Abu Dhabi delegation highlighted the value-added elled guests want modern luxury in all services relating to porting, marketing and promo- aspects of their Celebrity Cruise vaca- Cruise Arabia alliance in Miami alliance Arabia Cruise tional activities to encourage cruise lines to consider tion, including their entertainment.” home-porting in the UAE capital.

4 11 APRIL 2015 WEEKLY NEWS

Full Occupancy in Sharjah Qatar Duty Free Hotels in Sharjah reported 100 percent occupancy in the past few Offering Enhanced weeks, driven by an influx of family tourists, especially from Saudi

Arabia. azaar, Blush, Paris Saint Germain and Bein Sports are the newest additions to Hamad B International Airport’s duty free section. “We are delighted to announce the opening of these four important stores that will add uring the March school holi- a dynamic new flavour to the vibrant retail mix days, the emirate attracted a at Qatar Duty Free,” said Keith Hunter, senior D large number of families from vice president, Qatar Duty Free. across the region. Based on Sharjah He noted that both Bazaar and Blush are Commerce and Tourism Develop- home-grown brands that were specifically de- ment Authority’s data, family tourism veloped and conceptualised for Qatar Duty Free. continues to account for an increas- Blush offers a range of beauty products at ing share of the destination’s inbound affordable prices while Bazaar, whose concept figures. is based on a traditional souk, sells Middle East- The growth is mainly driven by ern and Qatari-themed souvenirs. Bein Sports’ Saudi Arabia, which showed notable boutique store retails the network’s branded surges in the first two months of the sports apparel and the Paris Saint Germain Sharjah year with 42,150 guests arriving to outlet stocks a wide range of the French sports Sharjah in January and February. club’s merchandise.

11 APRIL 2015 5 WEEKLY NEWS

Dubai Parks and Resorts Welcomes Shurooq Presents Sharjah’s The Hunger Games Transformation Vision

harjah Investment and Development Authority (Shurooq) took part in the fifth Annual Investment Meeting (AIM) in Dubai, alongside four major gov- Sernment bodies; Hamriya Zone, Sharjah Airport Free Zone Authority, Sharjah Economic Development Department and Sharjah Chamber of Commerce and Industry. ontinuing its rollout of entertainment venues around the H.E. Marwan bin Jassim Al Sarkal, CEO, Shurooq, deliv- world, Lionsgate is partnering with Dubai Parks and Re- ered a keynote welcome address at the session entitled sorts to bring a Lionsgate zone to motiongate Dubai, the Sharjah Country Focus. He was also one of the panelists at a CHollywood-themed park opening in the emirate in October 2016. gathering looking into incentives and asset-seeking. The facility will feature state-of-the-art theme park attrac- Speaking about the authority’s participation in AIM, Al The Hunger GamesThe tions and a retail facility inspired by The Hunger Games franchise. Sarkal said, “This year’s meeting focusses on essential sub- It will also incorporate a live-stage show based on Step Up: All In jects, from the promotion of innovation and technology and Step Up: Revolution, the company’s recent films. transfer through foreign direct investment, to the creation of Raed Al Nuaimi, CEO, Dubai Parks and Resorts, said, “We are optimal investment regulatory frameworks across the world.” thrilled to be working with a Hollywood studio whose creative resources, spirit of innovation and vision of the entertainment experience are so closely aligned with our own.” Shurooq’s stand at AIM stand at Shurooq’s

Regenerating Casablanca

orocco is witnessing the EUR28 million (USD30.5 million) regeneration of the historic old medina of Casablanca, a vital part of the city’s history and one of its most appealing tourist Mattractions. The development is part of Wessal Capital’s Casa-Port project, which will transform the hub’s harbour and port area and help re- store the city once known as the jewel of Morocco. The regeneration works include the creation of a 3.7km tourist path- way winding through the medina and connecting with the new cruise ship terminal, going through all the major heritage buildings combining tradition and modernity in a way that aims to inspire visitors and the people of Morocco.

6 11 APRIL 2015

WEEKLY NEWS

Dubai Showcases e-Permit and e-Ticketing Dubai to Become a Platforms Smart City

ubai has taken a giant leap in turning into a sustainable destination following a plan Dfor more than 1,000 government services to go smart in the next two years. Hamza Achour, marketing, alliances and sales operations manager, Smartworld, a digital smart service provider in the Middle East, said, “Smart and intelligent cities are the way forward if we want to ensure superior connectivity, healthy and comfortable lifestyles for all.” ubai Department of Tourism & Commerce Marketing (DTCM) used its participa- Dubai authorities′ plan of 100 initiatives in tion in the Dubai Government Achievements Exhibition to present its e-permit transport, communications, infrastructure, elec- and e-ticketing platforms which were recently introduced to align with the ob- tricity and urban planning, and to convert govern- D of the new platforms Demonstration jectives of the Dubai Smart City initiative. ment services to smart services, are indicative of “With Dubai’s events sector growing at an impressive rate […], the new e-permit the ushering in of a new era, according to Achour. system was introduced to streamline the management and coordination of event li- The Smart Cities concept, where big communi- censing activities […]. The e-ticketing system allows us to issue tickets more quickly ties find solutions to water and energy shortages, and efficiently, and enables us to build a database of information that benefits not only higher air pollution and traffic congestions, is project- DTCM but also event organisers and venues,” commented Ahmad Khalifa AlFalasi, CEO, ed to be worth more than USD400 billion by 2020. support services, DTCM.

DWC Launches Free Zone Local Gate Pass System

ubai World Central (DWC)’s logistics district debuted a Dmodern electronic system that regulates and accelerates the process of issuing entry permits of local goods to the free zone. The activation of the new system comes in line with DWC’s commitment to applying smart solutions contributing to Dubai’s ambition to become a smart city. DWC is the first free zone in the emirates to launch this advanced technology, as Mohsen Ahmad, vice president, logistics district, DWC. “The new smart system offers unprecedented smoothness in the inventory and monitoring of goods electronically and the ease of issuing entry permits online around the clock. To enter the free zone, customers need only to present the number of the entry permit they get when registering online,” added Ahmad. Mohsen Ahmad

8 11 APRIL 2015 WEEKLY NEWS

UAE – Egypt Partnership to World-class Entertainment at Dubai’s Be Extended Bollywood Park

ubai Parks and Resorts has signed an agreement with

Resorts (left), and Viraf SarkarResortsViraf (left), and Wizcraft International Entertainment to create a re- markable Bollywood show for the Rajmahal Theatre. Raed Al Nuaimi, CEO, Dubai Parks and Dubai Parks Raed Nuaimi, CEO, Al DExuding the beauty and wonder of India’s culture and ar- E. Sultan Bin Saeed Al Mansouri, economy min- chitectural heritage, the first Broadway-style theatre of its kind ister, Dubai, UAE, who inaugurated the 11th edi- in the region is set to bring the magic of the Indian movie scene tion of International Property Show suggested to Dubai and present the largest Bollywood musical ever pro- H.that the collaboration between UAE and Egypt in develop- duced, as Viraf Sarkari, director, Wizcraft International Enter- ing the North African country’s new capital city can be ex- tainment, said. tended to other Arab countries as a model relationship. Scheduled to open in October 2016, Dubai Parks and Re- “The UAE’s involvement in this ambitious project reflects sorts is projected to attract 6.7 million visitors per year. a pioneering initiative, and we look at it as a model that other countries can follow and emulate,” he said, further not-

International Propertyopened Show ing that real estate is considered one of the most significant investments worldwide. According to Al Mansouri, the real estate sector is witnessing strong growth, especially in the Arab world, and therefore both private and government sectors in these countries must take actions like new legislation, support, innovation and easy liquidity.

QIFF Hosts Exciting Entertainment

atar International Food Festival (QIFF), co-organised by Qatar QTourism Authority (QTA) and Qa- tar Airways, hosted a diverse programme of entertaining activities focussed on families and children, between March 24 – 28. The activities on display included dancing shows representing different cultures and countries where skilful dancers dazzled the audience with impressive performances, and solo break-dancers showcased their talent. A key cultural and social event, QIFF provided residents and guests in Qatar with vibrant entertainment for tourists and families focussed around great food and fun for all the family.

11 APRIL 2015 9 WEEKLY NEWS ACCOMMODATION

- Alila to Launch Second Grand Millennium Dubai Travco Group to Omani Project to Be Showcased at ATM Develop 11 Hotels

lila Hotels and Resorts plans to open its second luxury resort in Mirbat, A Oman, by 2017. Alila Salalah, located in the Dhofar gov- ernorate, east of Salalah, is envisioned to become an ecologically sensitive luxury destination resort with 100 suites, 25 villas, fine dining restaurants and a spa and wellness centre. “The development will be one of its kind in the region and fits perfectly with our operating Grand Millennium Dubai Sharm El Sheikh ethos in the integration of commerce, conservation and culture,” stressed Frederic Simon, CEO, Alila Hotels & Resorts, adding that the property, rand Millennium Dubai will einforcing the company’s confi- which will exude contemporary Dhofari archi- be on show at the Arabian dence in Egypt’s tourism indus- tecture, is set to appeal to discerning travellers G Travel Market (ATM) to re- R try, Travco Group plans to invest who appreciate the environment. inforce its position as a city hotel EGP3.8 billion (USD498 million) in new catering to leisure and business visi- hotel and property projects. tors, both from the GCC region and As Hamed El Chiaty, chairman, overseas. Travco Group, revealed on the sidelines Following the refurbishment of the recently held Economic Devel- of the hotel apartments in 2014 at opment Conference, the company will Grand Millennium Dubai, the prop- open two hotels this year; Steigen- erty’s vibrant restaurant portfolio is berger Alcazar Sharm El Sheikh and Jaz also undergoing changes. Aqua Viva Hurghada, adding more than Visitors to ATM will learn more 1,100 units to the country’s room inven- about the plans to revamp the ho- tory. In addition, nine other projects are tel’s signature Asian restaurant, expected to come on line in the next located on the 18th floor offering years in Sharm El Sheikh, Hurghada, views of the Dubai skyline, as well as Sahl Hasheesh, Safaga, Marsa Alam and five Asian cuisines under one roof. Mersa Matruh. Alila Jabal Akhdar, Oman

10 11 APRIL 2015 ACCOMMODATION WEEKLY NEWS

Coral Beirut Al Hamra Hotel Targets Jordan

sales team from Coral Beirut Al Hamra Hotel concluded a three-day sales trip to Jor- dan in order to promote the property to both the travel trade sector and corporate A clients, in a bid to increase its share of business from the country. Jordan is among the top three regional markets for Lebanon, accounting for 5.4 percent of the total 900,000 visitors during the first eight months of 2014, with numbers being on the rise, according to Hartmut Grauel, general manager, Coral Beirut Al Hamra Hotel. “While overall visitor numbers have stabilised recently, the hospitality sector in Beirut Coral Beirut Al Hamra Hotel Beirut Hamra Al Coral and Lebanon in general has suffered in the past few years, and our new strategy is to build stronger relationships in key markets to achieve and improve our sales targets,” said Grauel.

Dubai Inspires Swiss Project for World’s Tallest Hotel

emo Stoffel, chairman, Farnek, the Dubai-based facilities management company, alongside US- R based architectural firm, Morphosis, have unveiled the design for what is to become the world’s tallest hotel. The structure, which is to be situated in the Swiss Alps, has a minimalist approach to help the hotel blend with the mountain landscape at the existing resort cam- pus. It is designed to reach a height of 381m and once completed, in 2019, it will eclipse JW Marriott Marquis Hotel Dubai which currently holds the record at 355m. According to Stoffel, the inspiration for the hotel came from Sheikh Mohammed bin Rashid, ruler of Dubai. “I travel to Dubai on a regular basis and I am always amazed at how quickly the city grows and what it has achieved,” he said.

Swiss hotel rendering

11 APRIL 2015 11 WEEKLY NEWS ACCOMMODATION

GULF HOTELS GROUP SIGNS FOUR-STAR HOTEL

Gulf Hotels Group inked a management agreement with Asdal Hotel for the operation of a deluxe four-star property located at Manama’s Seef district.

he hotel, situated in the heart of a popular shopping area and minutes away from Bahrain Inter- national Airport, is currently under refurbishment and is expected to open in September. Spread over four floors, the property features 94 luxurious rooms and suites, equipped with interactive flat-screen TVs and Internet connection. Other facilities include three restaurants, spa- cious meeting rooms and a boardroom. TAqeel Raees, CEO, Gulf Hotels Group, stated, “This contract is in line with Gulf Hotels Group growth strategy for expansion thus adding to the properties owned and managed locally and internationally by The signing of the deal the group.”

Marriott Takes Over Aiana Hotels & Resorts Unfolded Iconic Egyptian Property

E. Sheikh Faisal bin Qassim arriott International signed a Al Thani, chairman, Al Sa- letter of intent (LOI) with the H.wari Holding, and Amruda M Egyptian General Company Nair, CEO, Aiana Hotels & Resorts, have for Tourism & Hotels (EGOTH) to manage signed a joint venture agreement to Mena House Hotel in Cairo. create Aiana Hotels & Resorts, a global The LOI, inked at the recently-held accommodation management com- Egypt Economic Development Confer- pany based in Doha with both part- ence, will see Marriott International take ners having an equal share. over management of the historic proper- The new entity is to embody a ty, which has recently added a new wing hospitality brand of upper upscale as part of a refurbishment and expansion and leading operator of hotels, resorts project. and serviced apartments in the Mid- According to Alex Kyriakidis, presi- dle East, the Indian subcontinent and dent, Middle East and Africa, Marriott In- southeast Asia. ternational, the company has been and Both partners share the common will remain a strong supporter of Egypt’s vision of creating a brand that will ap- rich, historic and diverse tourism offer. peal to young professionals and glob- “Despite the challenges in recent years, al travellers and provide guests with Marriott International never wavered for unique, and enriching experiences, a moment in its support for Egypt. At a as well as bringing the first Asian-in- global, regional and property level our spired hotel to Qatar. faith was never dented and that embod- ies the significance of this announce- Amruda Nair and H.E. Sheikh Faisal bin Qassim Al Thani bin Qassim Al Sheikh Nair and H.E. Amruda Faisal ment,” he added.

12 11 APRIL 2015 ACCOMMODATION WEEKLY NEWS

Jumeirah Messilah Partners with Porsche Centre Kuwait

umeirah Messilah Beach Hotel & Spa teamed up with Porsche Centre Kuwait - Behbehani Motors Company J to help raise awareness of environmentally friendly transport options. The hotel will host a Porsche Panamera S E-Hybrid at its main entrance to provide an alternative luxury mode of transport for VIP guests and celebrities, while promoting the benefits of hybrid cars and educating motorists about ways

of reducing fuel consumption and CO2 emissions. “It is important to protect the environment against the harmful emissions of conventional fuel-powered, combus- tion engine cars,” commented Hakan Petek, general manager, Jumeirah Messilah Beach Hotel & Spa, adding that guests can now take advantage on environment-friendly luxury Porsche Panamera S E-Hybrid Panamera Porsche transport.

Al Khozama Takes Over Rosewood Hotels in Riyadh Al Faisaliah Hotel Faisaliah Al

l Khozama Management Company agreed to as- sume direct management of Rosewood Hotels & A Resorts assets in Riyadh, namely Al Faisaliah Ho- tel and Hotel Al Khozama. In addition, the company will also take over Al Faisaliah Resort & Spa Durrat Arriyadh once opened at the end of the year. Moreover, following the deal, Al Khozama Manage- ment Company will go ahead with the renovation of rooms, restaurants and meeting spaces at both properties. Rosewood Hotels & Resorts has established an excel- lent reputation in the Middle East and will continue to have a presence in the region with Rosewood Jeddah and Rosewood Abu Dhabi, as Radha Arora, president, Rosewood Hotels & Resorts, commented.

11 APRIL 2015 13 WEEKLY NEWS AIR

Emirates to Close USD913 Million Sukuk

Emirates confirmed the successful pricing of USD913.03 million certificates due in 2025, issued by Khadrawy Limited.

Did you know...

By 2020, Emirates is set to handle 20 million passengers per annum?

he proceeds from the issuance of the certificates will be used to fund the acquisition of four Airbus A380-800s, which are expected to be delivered between April and July and T will be leased to and operated by Emirates. The issuance of the certificates with a tenor of 10 years, marks the world’s first Sukuk fi- nancing supported by the export credits guarantee department of the UK government, and the largest-ever capital markets offering in the aviation space with an Export Credit Agency guarantee. The transaction also represents the first time that a Sukuk has been used to prefund the acquisition of aircraft.

flydubai Spreads Qatar Airways Boosts Indonesia Operations Wings to Chennai

n response to the growing demand, Qatar Airways lydubai commenced three-weekly will be offering increased frequencies from Doha to services to its eighth destination Jakarta and Denpasar, Bali. in India, Chennai. This will see the I From July 5, the airline will fly to the Indonesian fcarrier operate a total of 29 weekly capital three times a day, operating a total of 21 weekly flights between Dubai and India. services, while from July 16, passengers will be able to “The addition of Chennai to our choose from two daily flights to Denpasar, meaning 14 network will provide the opportunity frequencies a week. to visit Dubai more often and explore “We remain committed to growing the Indonesian the flydubai network which we are al- market,” enthused Akbar Al Baker, group CEO, Qatar ready seeing from our other points in

Marriott Executive ApartmentsMarriott Dubai Creek Executive Airways, highlighting the carrier’s enhanced schedule, India. It will also provide the oppor- in-flight product and Qatari base at Hamad Interna- tunity to connect, with the interline tional Airport. agreements we have in place, onwards through Dubai’s aviation hub,” said Ghaith Al Ghaith, CEO, flydubai. The carrier added four Indian routes in 2014 offering passengers from Dubai travel options to Delhi, Kochi, Mumbai and Trivandrum. Bali

14 11 APRIL 2015 AIR WEEKLY NEWS

Alitalia Abu Dhabi Route Free Wi-Fi Onboard Biman Launches Promoted in Venice Emirates Flights Saudi Flights

litalia’s new daily connection be- iman Bangladesh Airlines inaugurated tween Venice and Abu Dhabi was daily services from Jeddah to Dhaka, presented to business leaders and Chittagong and Sylhet. Aother institutions in the Italian city. BThe additional frequencies, offered on Sun- The service, the first to be launched days and Mondays, will complement the carrier’s since Etihad Airways acquired a 49 percent existing five weekly flights from the Saudi city. stake in the company, is set to further con- In line with the increased operations, the solidate the airline’s position, as Silvano airline’s general sales agent in Saudi Arabia, Elaf Cassano, CEO, Alitalia, noted. Aviation, now offers booking and ticketing slots “Connections to the Indian subconti- for the new routes. nent and East Asia have been in the hands “The [introduction of the] new flights is of Alitalia’s competitors for many years. a welcome move to address the growing de- This is about to change, and our strength, mirates now offers free Wi-Fi on 106 of mand for more flights to Bangladesh, while also together with the strength of Etihad Air- its aircraft, with two to three more air- helping promote the tourism of both countries. ways, will allow us to offer destinations, liners being installed with Internet con- Interested travellers can contact our offices to flight frequencies, connections and ser- Enectivity every month. book and purchase their tickets,” commented vices that are unrivalled by competitors,” Since updating the service in early Febru- Mohammed Bin Mahfouz, vice president, Elaf said Cassano. ary, to offer a simpler sign-in process along Aviation. with other improvements, the carrier has seen a further 25 percent surge in uptake. Emirates invests some USD20 million an- nually in in-flight connectivity systems. On long-haul routes, more than 30 percent of passengers typically use Wi-Fi, and on a recent New York flight, 66 percent of travellers surfed the web. According to Patrick Brannelly, divisional vice president, customer experience, Emirates, free Wi-Fi onboard is the future standard for all customers. Venice Dhaka

11 APRIL 2015 15 WEEKLY NEWS AIR

South African Airways Lands in Abu Dhabi

outh African Airways has commenced direct daily flights between Johannesburg and Abu Dhabi, marking the airline’s debut in the UAE capital. Travellers flying with South African Airlines are also able to take advantage of the Scarrier’s substantially increasing number of codeshare services with Etihad Airways. The route is being served by an Airbus A330-200 aircraft in a two-class configuration, boasting a total capacity of 222 passengers. According to Ahmad Al Haddabi, chief operations officer, Abu Dhabi Airports, South Afri- can Airways’ arrival reaffirms the destination’s position as a thriving global transport hub.

Alitalia Links Milan Qatar Airways Boosts Bangalore Route and Abu Dhabi

litalia introduced a nonstop daily intercontinental route between Milan Malpensa Airport and Abu ontinuing its expansion in India, Qatar Airways ADhabi, having commenced operations will significantly increase capacity on its flights on March 29. This follows a new service from Doha to Bangalore from August 1. to the capital of the UAE from Venice, tri- CCurrently the airline operates a Boeing 787 on the pling Alitalia's Abu Dhabi operations to route, which will be replaced by a Boeing 777, with a to- 42 weekly flights. tal of 335 seats. The service will connect to more than Ariodante Valeri, chief commercial of- 140 destinations worldwide. ficer, Alitalia, commented, “We continue The added capacity reflects increased passenger de- on our path to building an airline com- mand and reaffirms a continuous expansion strategy for mitted to the expansion of new long-haul the Indian market, Akbar Al Baker, group CEO, Qatar Air- routes to meet market demands.” ways, said. Following the launch of the Milan ser- “There are large numbers of expatriates from south vice, which complements Etihad Airways’ India who are working in Doha, and with our increasing own daily service between the two cities, capacity we aim to offer our customers a superior travel Alitalia and the UAE carrier will together Bangalore experience and seamless connectivity into the State of offer 70 flights per week between Italy Qatar,” he concluded. and Abu Dhabi.

16 11 APRIL 2015 RENDEZVOUS

TRAVEL TRADE WEEKLY: What strate- the emirate’s economy with the number gic steps and initiatives do you con- of tourists coming to Dubai increasing sider pivotal to your success? rapidly each year. In order to achieve the target of 20 million annual visitors KARIM BIZID: The Oberoi Group’s first Q & A with by 2020, Dubai has to be accessible to a property in the UAE opened in June wider market. At present, Dubai is an af- 2013. The Oberoi, Dubai prides itself on fordable luxury market aimed at luxury its commitment to delivering personal- Karim Bizid and business travellers. In order to en- ised service to all its guests. The recruit- courage tourists to travel to Dubai, the ment process is crucial; without the mid-market section needs to be devel- right team at the hotel the ethos will GENERAL MANAGER, THE OBEROI, DUBAI oped to attract the average tourist. not be upheld. Recruitment has been a The hotel market in Dubai is already large factor when it comes to the suc- competitive and the ease in legislation cess of the hotel. It is [due to] the qual- [by the government] will most definite- ity of service provided by the hotel that ly increase competition. However I be- we have been nominated for numerous lieve this would be healthy and would awards and accolades. […] continuously push us towards making In the first year of operation, The incremental changes for the better- Oberoi, Dubai’s occupancy levels were ment of our services. The Oberoi, Dubai in line with the average of Dubai’ luxury provides a unique service to its customers and maintains a loyal client base. We are confident that, because of the quality of service we provide and the prime location of our hotel, we will be able to remain a strong competitor in the luxu-

THE OBEROI, DUBAI“ PRIDES ITSELF ON ITS COMMITMENT TO DELIVERING PERSONALISED SERVICE The Oberoi, Dubai hotel segment. This not only shows that BEING PART OF AN INTERNATIONALLY luxury brands are still in high demand RECOGNISED BRAND ORIGINATING FROM ry hotel market. […] but also that our services levels have It is probable that with the increase been a success. INDIA MIGHT GIVE A COMPETITIVE EDGE TO in low-cost carriers serving Dubai, the THE OBEROI, DUBAI, HOWEVER, ACCORDING TO city would attract a greater audience TRAVEL TRADE WEEKLY: How has KARIM BIZID, GENERAL MANAGER, THE OBEROI, of budget travellers. We will see an in- Dubai’s changing perception shaped crease in the lower hotel categories your business strategy? DUBAI, HOTELIERS IN THE EMIRATE CANNOT coming up soon. There will always be AFFORD TO REST ON THEIR LAURELS. enough business for everybody. […] KARIM BIZID: Dubai’s perception has definitely evolved over the years. Most TRAVEL TRADE WEEKLY: Please tell commonly known as a place for the us about the brand’s plans for the upper crust, Dubai has redefined itself source because of our strong brand future. as ‘affordable luxury’. Dubai seems to presence throughout the Indian sub- be a perfect destination for families as DUBAI HAS continent. However, we have also ex- KARIM BIZID: Oberoi Hotels & Resorts well as business travellers, as it caters to REDEFINED perienced an increase from the US and is a well-recognised luxury hotel brand the needs of both to the best of one’s “ Africa in recent years. in India and also internationally. The expectation. The number of tourists has ITSELF AS UAE and the Middle East are an impor- seen a commendable rise since 2000. ‘AFFORDABLE TRAVEL TRADE WEEKLY: How do tant part of our expansion plans and we The number has grown by almost three you think the high number of hotel look forward to opening hotels in the times in the year 2012. LUXURY’ rooms under contract in the country region with strong local partners. We Currently the established markets will affect your business? are planning a number of new hotels are mainly Europe, GCC and the CIS. In- in the region and will be making an- dia undoubtedly remains a very strong KARIM BIZID: Tourism is a key driver of nouncements shortly.

11 APRIL 2015 17 WEEKLY NEWS INTERNATIONAL

- Mövenpick Resort & Spa Preferred Hotel Group Anantara Introduces Karon Beach Phuket Rebrands Bangkok Property Revamped

he five-star resort Mövenpick Re- referred Hotel Group announced nantara Hotels, Resorts & Spas has sort & Spa Karon Beach Phuket saw its move from a multibranded busi- added Anantara Siam Bangkok Ho- T the renovation and refurbishment P ness model to one master brand, A tel to its luxury portfolio. Located in of some of its restaurants, providing guests Preferred Hotels & Resorts. the prestigious Rajadamri, in the city’s Siam with an updated dining experience, Moreo- Leveraging the strong heritage of its district, the hotel will become the brand’s ver, 18 family rooms and multi-bedroom name, the corporate rebrand represents flagship in its home market of Thailand. suites have been added to the offering. the company’s commitment to a new con- Owning company, Minor Hotel Group Modern interiors and garden views, along sumer-focussed approach that is designed has allocated USD20 million to enhance the with complimentary Wi-Fi connection and to elevate core awareness of the brand, property over the coming months through DVD players, are featured in the new family drive strategic growth of its portfolio, and the refurbishment of some of the guest rooms, as well as the one-, two- and three- improve market share for member hotels rooms and public areas. bedroom suites, all located in the revamped by making it easier for travellers to iden- The property comprises 354 rooms and Saeng Chan wing, which offers easy access to tify the singular hospitality experience that suites, an outdoor pool, a 24-hour health the swimming pool area. Also nearby are four meets their needs and life and style prefer- club with a gym and squash court, a stu- renovated restaurants that now feature con- ences for each occasion. dio for yoga, aerobics and spinning, plus a temporary décor and new menus. “Today’s travel consumer is not one-di- steam room and whirlpool. mensional, so it is no longer strategic for us to imply that there is only one definition of luxury,” said Lindsey Ueberroth, president, Preferred Hotels & Resorts.

Did you know...

The Preferred brand was originally established in 1968 by a group of hoteliers as a

Mövenpick Resort & Spa Karon Beach Phuket referralfor organisation hotels? Anantara Siam Bangkok Hotel

18 11 APRIL 2015 AGENT CORNER Agent’s Insight

NAME: Shervineh Sinaie

POSITION: Tour manager

COMPANY: Incredible Iran

LOCATION: Iran

WEBSITE: www.incredibleiran.com

Kuoni Group Implements New Strategic Direction

Who are you? Incredible Iran is the incoming department of Gardeshgaran Group that has more than 16 years of experience in providing tours to travellers from all around the world. Our company has three branches which provide accommodation, trans- fers, guides, visa, insurance and other services for both incoming and outgoing tours.

What is your favourite thing about working in the travel industry? We believe that all people around the world are family and we try to introduce a different side of our country with all of its highlights and the Iranian culture to create memorable trips. It [is] also interesting for us to discover their culture and country. wiss-based company Kuoni Group reported a sta- ble turnover of CHF5.51 billion (USD5.64 billion) When is the best time to visit Iran? Sin 2014 despite a challenging business environ- March and April, although it would be interesting [for clients] to know that Iran ment. The net effect of acquisitions and divestments is a four season country and you can experience different weather and unique declined one percent owing to the exit from loss-mak- nature at the same time. ing European tour operating activities in 2013. Peter Meier, CEO, Kuoni Group, commented that Where would you like to travel to for your next holiday? the implementation of the new strategic direction an- Maybe the desert of Iran or north of the country, for Nowrouz, the Iranian New Year nounced earlier is going according to plan. holiday. “Kuoni Group is now concentrating on its core business as a service provider to the global travel industry Why should people come to you for travel advice? and governments, as well as on strategic initiatives de- As I mentioned before, we have more than 16 years of experience in the tourism signed to accelerate growth and increase profitability,” industry with international license and we provide the best quality services for he said. travellers with positive feedback from them.

11 APRIL 2015 19 TRAVEL TALK

We are honoured to Being a great airport receive [the Cargo Airline hotel is not just about of the Year award] having a convenient location

“We are honoured to receive [the Cargo Airline of the Year “Being a great airport hotel is not award from Air Transport News] just about having a convenient KEVIN in recognition of our commit- DANIEL location close to an airport. Our ment to working closely with team is exceptionally proud of KNIGHT our partners across the industry, KAAN [winning the Best Airport Hotel ensuring our customers have in the Middle East title at the greater access to new routes annual Skytrax World Airport Chief strategy and services that enhance the General manager, Awards in Paris], which reflects and planning officer, two-way flow of trade and com- Mövenpick Hotel the effort they put into making merce between key and the weary air travellers feel instantly Etihad Airways emerging markets across our Bahrain welcomed in a new city through global network.” a variety of exemplary initiatives.”

We would like to We have always been a encourage individuals proud supporter of Earth and organisations to Hour embrace such […] practices “A few weeks before [this year’s Earth Hour], we have informed all the employees that we will contribute to this initiative which was carried out “As a socially-responsible organi- all over the world. We have cre- sation we proudly support Earth ated posters and informed the DANIEL Hour, an environmental aware- KHALED guests ahead of time and we ness campaign towards sustain- were pleased that they were MATHEW ing a green and healthy planet SHARABASSY very supportive. We have always for future generations. We would been a proud supporter of Earth like to encourage individuals and Hour because it benefits both General manager, organisations to embrace such General manager, this generation and next. It may Millennium Plaza environmentally friendly practices Tilal Liwa Hotel be a small part but it is vital to that will help reduce electricity our mother Earth. We only have Hotel Dubai and water use to protect and pre- one planet and we need to pro- serve our mother Earth.” tect and preserve it.”

TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to [email protected]

20 11 APRIL 2015 TRAVEL CHANNELS

Encouraging

Etihad Pilot: Youngest Tomorrow′s Holder of PhD Saudi Hoteliers

Shareef Al Romaithi, Etihad Airways′ 31-year-old first officer, audi Commission for has become the first Emirati to obtain a PhD in aviation from Tourism & Antiquities (SCTA), represented by Embry-Riddle Aeronautical University, making him the youngest and Sthe National Project for Tourism the eighth holder of the degree in the world. Human Resources Development (Takamul), will be organising a training programme to educate l Romaithi, who also holds two young Saudis working in Medina master’s degrees in aviation and province′s hospitality industry. aerospace management and The aim is to qualify them to safety systems, joined the flag take up supervisory positions. carrier in 2007 as a cadet pilot. The five-day training course is A“It is very important that Emiratis have expected to be attended by over a key role in all areas of our business, as the 26 participants. national airline of the UAE,” stressed James Saleh Al Abbas, director, Hogan, president, Etihad Airways. Medina branch, SCTA, said, “The “Shareef is a prime example of the am- training programme is aimed at bitious and talented Emirati we are con- enhancing the skills of personnel tinually seeking to develop, and who will working in the tourism industry ultimately bring their unique skills and of Medina province in order for knowledge for the benefit of the airline as them to qualify and join the su- well as the UAE,” he added. Shareef Al Romaithi (left) and James Hogan at pervising positions in the sector.” Etihad Airways headquarters

Endangered Bird Species Introduced Novotel and ibis Abu Dhabi Gate to Sir Bani Yas Support the Unfortunate

s part of the Planet 21 programme, Novotel and ibis Abu Dhabi Gate’s teams donated around 420 pillows and 18 bags full of clothes to Red Crescent. AThe humanitarian act witnessed complete partnership between the two sister hotels with Accor Sustainable Develop- ment Initiative to come up with a set of plans for a donation programme that first aims to help displaced people worldwide by reusing clothing and reducing waste. “We would like to express gratitude to the Red Crescent of Abu Dhabi for giving us the ability to participate and meet some people who are displaced somewhere under the umbrella of the Releasing the houbara bustards Red Crescent that need our help and support,” said Nicola Hoch- gruber, general manager, Novotel and ibis Abu Dhabi Gate. ir Bani Yas island recently welcomed 20 houbara bustards to its wildlife population, as part of joint efforts led by the Department of Presi- Sdential Affairs, Sir Bani Yas Conservation Team and Barari Forest Man- agement, which manages the fauna and flora on the island on behalf of Tourism Development & Investment Company (TDIC). “The flock will be strictly monitored and we hope the birds will begin to breed, which would be a great achievement for all involved in this important project,” said Marius Prinsloo, general manager, corporate operations, Sir Bani Yas, adding that the island’s strong conservation record has set it apart as a place to implement successful wildlife initiatives. The hotels’ team that took part in the initiative

11 APRIL 2015 21 WHO’S MOVED

Matthias Geoffroy is the new Moataz El Tabei has been cluster director of revenue named director of sales and at Amwaj Rotana Jumeirah marketing at the soon-to-open Beach, Dubai. Makkah Marriott Hotel. Geoffroy, who moves to the Having worked more than 17 UAE from Shanghai, will also MOATAZ years in the hotel industry, El spearhead the revenue team Tabei has extensive experience at sister hotel, Arjaan by Ro- EL TABEI in hotel operations, sales and tana, Dubai Media City, to pro- marketing as well as unit man- pel both forward in the ever- agement. challenging Dubai. In his capacity, he will be fully After gaining experience as a responsible for the property’s food and beverage trainee in marketing and sales activities. St Tropez, France, he fast rose As the head of the depart- through the ranks and held var- ment, he is expected to play a ious food and beverage as well key role in creating awareness as front office positions. Geof- for the hotel and positioning it froy then continued in revenue on the Saudi market. management and worked with Among other assignments, El MATTHIAS international chains such as Tabei served as multi-property InterContinental Hotels Group assistant director of sales and GEOFFROY and Hilton Worldwide. marketing at JW Marriott and Prior to relocating to the Mid- Renaissance Cairo Mirage City dle East, he enriched his knowl- Hotel and he was also leading edge in France, Thailand, and the launch of three Marriott most recently in China. International projects in Doha.

Alexander Schneider is taking Mike Duggan has been ap- over as the new general man- pointed director of charter ager of Rixos The Palm Dubai. sales at Saudi Airlines Cargo Schneider began his career in Company. Germany and after working Duggan has over 23 years of ALEXANDER as part of sales and marketing industry experience under his teams, he continued as direc- belt. Over that period, he has SCHNEIDER tor of rooms and executive as- actively contributed to the sistant manager before taking air cargo business develop- on his first general managerial ment, aircraft wet leasing and role. freighter management at sev- He relocated to the Middle eral companies, mainly in Lon- East in 2012 to work as gener- don and Dubai. al manager of Emirates Palace, Abu Dhabi, a position that he had held for two years.

MIKE DUGGAN Duggan has over Schneider has gained 23 years of extensive experience experience in the in Germany aviation industry

22 11 APRIL 2015 PHOTO ALBUM

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Send your photos to [email protected] Because a picture is worth a thousand words...

Hawthorn Suites by Wyndham and Ramada Downtown Dubai stepped up their green initiatives for Earth Hour Marriott International celebrated the millionth mobile check-in

Salalah Marriott Resort team welcomed H.M. Sultan Qaboos Bin Said, sultan of Oman The UAE’s first-ever solar car on display at Yas Mall

Le Vendome Beirut turned blue to raise Unique Easter egg at The Ritz-Carlton Jumeirah Creekside Hotel's art installation during awareness during the global autism Abu Dhabi, Grand Canal the recent sandstorm month

11 APRIL 2015 23 NEWS & EVENTS

Ramada Ajman Hosts EVENTS Art Exhibition

RIYADH TRAVEL FAIR

amada Hotel & Suites Ajman re- Riyadh, Saudi Arabia cently unveiled an art exhibition by April 14 – 17 the Palestinian artist Maysoon Amin www.riyadhtravel.net R Held since 2009, in 2014 the Al Quosi, in celebration of Mother’s Day event witnessed a strong increase in the UAE. The art pieces, which have a of 18 percent in the number of central theme on motherhood, family and exhibitors compared to 2013. peace, were on display at R Café located at the hotel’s lobby. Iftikhar Hamdani, general manager, Ramada Hotel & Suites Ajman, commented, “Through this exhibition, we are able to showcase not just creativity but more im- portantly, the values of family and traditions.”

ACI Asia Pacific Gathering in Jordan

eld in conjunction with Airports Council International (ACI)’s 10th WORLD TRAVEL MARKET AFRICA H ACI Asia Pacific Regional Assem- bly, Conference and Exhibition running Cape Town, South Africa between April 27 – 29 in Jordan, the ACI April 15 – 17 Airport Service Quality (ASQ) Award cer- www.wtmafrica.com emony, will recognise top performing air- It creates personal and business opportunities providing ports for their achievements on customer customers with quality contacts, service. content and communities. Based on ACI’s assessment, the leading airports in the Middle East include Am- man’s Queen Alia International Airport, Abu KAZAKHSTAN INTERNATIONAL Dhabi International Airport, Dubai Interna- TOURISM & TRAVEL FAIR tional, and Hamad International Airport. Almaty, Kazakhstan April 22 – 24 www.kitf.kz A major tourism forum in Central Asia presenting resorts, upscale hotels and convenient air connections.

ARABIAN TRAVEL MARKET

Dubai, UAE May 04 – 07 www.arabiantravelmarket.com Over the past 21 years, Arabian Travel Market has provided a place to do face-to-face business with companies from around the globe and this year’s edition promises to be larger than ever.

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