Standards of Behavior

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Standards of Behavior EXPECTED BEHAVIORS UNACCEPTABLE BEHAVIORS • Demonstrate our Culture of Compassion at every • Rush through work without engaging the patient, family opportunity by being sensitive to an individual’s unique member, co-workers or volunteers. needs. • Display professionalism. Work cooperatively, putting • Berate; use demeaning language or sarcasm; name call personal feelings aside. or make snide remarks; gossip; back-stab; lie; maintain grudges. • Acknowledge all people with a hello, nod or smile, • Ignore other people; Walk down the hall talking on your when passing by in hallway, elevator or lobby, or cell phone and not acknowledging others; Perform entering a patient’s room, or when ever approached. tasks without making eye contact or conversation. • Demonstrate friendliness, respect personal space, be • Bully; threaten; taunt; scapegoat; humiliate, or give the aware of body language. “silent treatment”; display aggressive and intimidating body language (raised eyebrows, rolling eyes, making faces, turning away, deep sighs, refusing to make eye contact, slam doors, slam charts on desk or throw small objects). • Treat all equally and be sensitive to individual needs. • Discriminate against anyone; make negative comments; adopt a superior attitude; be insubordinate; speak negatively about, or have a derogatory nickname for others. • Offer help and assistance to co-workers, patients, • Let others suffer by not helping; ignore anyone who visitors, physicians and volunteers when in need. needs help, tell someone “It’s not my job”; “I’m not Utilize the chain of command and ask for assistance your nurse”; “You are not my only patient”; “I’m too when you need help. busy”; “I’m floating – this is not my unit”; complain without offering solutions and blame others; endanger patient or employee safety. • Notify supervisor or manager of abusive, disruptive, or • Allow a situation to escalate by ignoring it, avoiding it, disrespectful behavior. Provide support by being or fueling it; leave anyone alone and vulnerable; present, ask for a third party facilitator to help resolve complain to others and allow repetitive, issues, hold others accountable for standards. disruptive/abusive and bullying behavior to continue without taking any steps to prevent future occurrences; ignore unacceptable behaviors of others. • Take opportunities to sincerely compliment others. • Criticize; blame; ignore; take for granted. 9/7/2011 .

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