Concept Behind the Life Service Business Continuously improve the TOKYU area’s value and life value Transportation Business Real Estate Business Life Service Business “IENAKA” service Stores and services downtown CATV Internet Telephone Department stores Supermarkets Electricity & Gas Smart home Tokyu Bell Shopping Center After-school day-care / Preschool childcare Security service&Elderly care service Sports / Culture schools Cinema Complex POINT / Credit cards Outdoor / Transport advertising Smartphone payment solution 34 Major Commercial Facilities along the Tokyu Lines As of April 1, 2020 ●Naka-meguro、Gakugei-daigaku、 ●Shibuya - Tokyu Dept. Store’s Head Store ●Saginuma ●Futako-tamagawa Toritsu-daigaku - SHIBUYA SCRAMBLE SQUARE Phase I (East Bldg.) - Fullel Saginuma - Futako Tamagawa Rise - Underneath Naka-meguro Station - GAKUDAI KOUKASHITA - SHIBUYA 109 Shopping Center Tokyo - Underneath Toritsu-daigaku Station - MAGNET by SHIBUYA109 ●Tama-plaza - etomo Yutenji - Shibuya Mark City - Tama Plaza Terrace Shibuya - Shibuya Hikarie “ShinQs” - Tokyu Dept. Store’s ●Mizonokuchi (Tokyu Dept. Store) Tama-Plaza Store - etomo Mizonokuchi - cocoti - SHIBUYA CAST. ●Azamino - SHIBUYA STREAM - SHIBUYA BRIDGE - Azamino Gardens - AZAMINO MIKITEI ●Daikan-yama - etomo Azamino - LOG ROAD DAIKANYAMA Futako-tamagawa ●Eda ●Gotanda Jiyugaoka - etomo Eda - remy gotanda *Name changed to Gotanda Tokyu Square on April 24 - Underneath Ikegami Line Gotanda Station ●Ichigao - etomo Ichigao ●Musashi-koyama - etomo Musashi-koyama ●Aobadai - Aobadai Tokyu Square ●Unoki ●Oimachi - etomo Unoki - etomo Oimachi ●Machida - Machida Tokyu Twins ●Den-en-chofu ●Jiyugaoka - Tokyu Square Garden-Site - remy machida - Fullel with Jiyugaoka - Trainchi Jiyugaoka ●Musashi-kosugi - etomo Jiyugaoka ●Nagatsuta - Musashi Kosugi Tokyu Square - etomo Nagatsuta - Underneath Musashikosugi ：Shopping Center Station ：Department Store ●Minami-machida ●Center Minami - Underneath Between Chuo-rinkan ：Tokyu Food Show e.t.c - MINAMI-MACHIDA - Kohoku Tokyu S.C Shin-maruko Station and ：Tokyu Store GRANDBERRY PARK - VeLeV Musashi-kosugi Station ：etomo (directly connected to the station) Yokohama ：spaces under elevated railways ●Chuo-rinkan ●Hiyoshi ●Minatomirai - Hiyoshi Tokyu Avenue ：Other commercial facilities - etomo Chuo-rinkan - Minatomirai Tokyu Square ：Tokyu Line - Chuo-rinkan ：Minatomirai Line Tokyu Square ●Tsunashima ：Shinkansen etomo Tsunashima ：Other railways ・Map : MarketAnalyzer (Giken Shoji International Co., Ltd.) - 35 Stores and Services Downtown (1) As of March 31, 2020 Department stores Shopping Center Supermarkets (Tokyu Store) (Tokyu Dept. Store) (Tokyu Malls Development, Shibuya 109 Entertainment ) • In November 2019, opened +Q, • In November 2019, Minami-machida • In November 2019, opened Tokyu Store 428-224, and Tokyu Foodshow EDGE, Grandberry Park opened together with a Food Station Mini (new category) in new categories of stores for fashion, new station, commercial facilities, and a Futako-tamagawa Station beauty, food, and more in SHIBUYA park SCRAMBLE SQUARE • Development of community-based Tokyu Store 71 stores • Opened the second ShinQs Beauty commercial facilities connecting station and Food Station 6 stores palette, a beauty shop, town, based on characteristics of each Precce, etc. 8 stores in Minami-machida Grandberry Park station, including suburban (Tama Plaza (No. of stores: current as of Feb. 29, 2020) Terrace), urban (Minatomirai Tokyu 7 stores in Japan, 1 store overseas Square), and station-connecting (etomo) *Food Station is a small store focusing on safe, facilities reliable, and healthy food and convenience *Precce is a specialty food center that offers goods and services that are one notch above 33 centers in Japan, 1 center overseas those at other supermarkets Tokyu Foodshow EDGE Minami-machida Grandberry Park Tokyu Store Food Station Mini in Futako-tamagawa Station 36 Stores and Services Downtown (2) As of March 31, 2020 Childcare (after-school day-care, Cinema Complex Culture schools preschool childcare) (Tokyu Recreation) (Tokyu Seminar BE) (Tokyu Kids Base Camp) • Developing private after-school day-care • Operating 109 Cinemas complexes • Operating five convenient cultural primarily in areas served by Tokyu railway nationwide centers near stations lines • Commissioned to plan and operate (Futako-tamagawa, Jiyugaoka, • Commissioned by local governments to film festivals Yukigaya, Aobadai, and Tama-plaza) operate children’s houses, after-school children’s clubs, etc. • Developing company-sponsored nurseries 19 facilities, including Futako- Number of members: approx. 10,000 in areas served by Tokyu railway lines tamagawa and Kohoku (As of Feb. 29, 2020) After-school day-care: 23 facilities Commissioned operation of public facilities: 23 facilities * Closure of all schools planned for Preschool childcare: 4 facilities September 28, 2020 Sports facilities Travel agency Ekinaka shops (Tokyu Sports System) (Tokyu Travel Salon) (Tokyu Station Retail Service, Tokyu Gourmet Front, etc.) • Operating Atrio Due gyms as well as • Development of JTB-branded travel swimming, golf, tennis, and football agencies directly operated by Tokyu Operating a variety of shops and schools, etc. Corporation near and inside stations of restaurants on the premises of stations the Tokyu lines on Tokyu railway lines • Selling gift coupons (JTB gift coupons, travel coupons) LAWSON+toks: 39 shops Workout gyms: 6 facilities 13 agencies, including Futako-tamagawa Shibusoba (soba restaurants on station Other facilities: 15 facilities Station and Jiyugaoka Station travel premises): 13 restaurants agencies etc. 37 “IENAKA” Service As of March 31, 2020 CATV Home Convenience (its communications Inc.) (Tokyu Corporation) • Providing local information infrastructure, • Tokyu Bell delivers food items and daily including multi-channel broadcasting, Internet necessities and provides IENAKA service, connections, telephone service, etc. which helps make homes in areas served by • Contributing to communities by sending Tokyu railway lines more convenient and information on local governments and disaster comfortable places to live, including prevention in cooperation with government housecleaning and homemaker service. Number of households connected: E-commerce services, including Tokyu Store TV: 950,000 Online Supermarket: 3 services Internet: 280,000 IENAKA service: 62 services Telephone: 200,000 Electricity & gas Security (Tokyu Power Supply) (Tokyu Security) • Providing electricity and gas retail service to • Providing security services to homes and homes commercial facilities served by Tokyu railway • Providing new energy and living experiences lines and stations from the viewpoints of consumers. For • Providing a child monitoring service, which example, the Company is running a “cool sends information when children pass stations sharing” campaign, which saves electricity at on Tokyu railway lines, get on Tokyu buses, homes when there is nobody there in summer, and pass primary school gates when demand for power increases, and is proposing energy saving, which is fun. Home security: 79,000 users Children monitoring service: 66,000 users Electricity service: 230,000 households Gas service: 120,000 households 38 Creating Added Value by Combining Life Services As of March 31, 2020 TOKYU POINT TOKYU ROYAL CLUB Smartphone payment .pay (Tokyu Corporation, Tokyu Card) (Tokyu Corporation) (Tokyu Corporation) • Issuing TOKYU CARD, a credit card • Customers are invited to three • “.pay” is a service that gives payment and marketing functions to with points, called TOKYU POINTs, member stages according to their use sales promotion apps for retail which are accumulated in day-to-day of the products, services, and facilities facilities, etc. life of Tokyu Group. A variety of benefits • Offers contactless payment options • Points are accumulated through are given to them. and contributes to the strengthening shopping. PASMO card can be • The members magazine, “Fino,” of contact with customers • The Company provides service in recharged using TOKYU POINTs at provides special experiences and collaboration with NTT DATA ticketing machines for Tokyu railway goods as gifts every month. Corporation lines. Number of members: 60,000 Number of point members: 2.51 million 39 In-house Services Using Cable Infrastructure Internet Phone Power Mobile TV Service Gas IoT service Service Service Service Service its communications its communications its communications, Cable Television Shinagawa Cable Television Shinagawa Cable Television Shinagawa Yokohama Cable Vision, YOU Communications Yokohama Cable Vision Yokohama Cable Vision Izukyu Cable Network YOU Communications YOU Communications Along the Tokyu Lines Nationwide 10km 東急線 Tokyu Line, Minatomirai Line みなとみらい線 Tokyo 新幹線Shinkansen Cable operators provide Tokyu electricity & gas service. その他のＪＲ線、私鉄線Other railways Shibuya 20km • Cable operators are distributors of Tokyu Power Supply. • Tokyu Power Supply has distributors outside the areas served by 30km Futako-tamagawa Jiyugaoka Tokyu railway lines. The cable operators have 11 distributors, 大井町 Cable Television Shinagawa including 4 distributors operating in the areas served by Tokyu ケーブル Number of subscribers: 230 thousand railway lines. テレビ品川 イッツ・ its communicationsコミュニケーションズ Number of subscribers: 1,400 thousand Kamata Haneda Airport Aobadai YOUテレビ Kawasaki Chuo-rinkan * Part of the coverage areas is excluded. Some areas YOU Communications are served by more than one cable TV operator. 横浜ケーブル Number of