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Briefing LEGAL IT LANDSCAPES 2019 SMARTER LEGAL BUSINESS MANAGEMENT Briefing UPS AND DOWNS OF LEGAL IT Where are your top tech investments transforming in LEGAL IT both efficiency and competitiveness? LANDSCAPES 2019 IN PARTNERSHIP WITH WHAT DOES IT LEGAL TECH AND INNOVAT ION? ceptional your legal peers for an ex Join us and orking day of education and netw | LO NDON M B E R 2 0 1 8 Y, 1 4 N O VE WEDNES DA SESSION TOPICS INCLUDE: GC perspectives on Cloud, Innovation, Security, Risk Innovation - Lessons Learned, Future Outlook Business and Legal Process Improvements Dramatic Shifts in Legal Services AI Solutions and Real World Applications Blockchain Security & Information Governance Knowledge Management Leadership and Professional Development L EARN MORE AND REGISTER AT MEET OVER 40 BUSINESS PARTNERS insight.iltanet.org AND SOLUTION PROVIDERS Say ‘yes’ with Contract Express. Thrive amidst the pressure and pace with document automation from Contract Express. Get trusted solutions that make you faster, more accurate and more consistent. When you have more time and can add more value, what will you be able to say ‘yes’ to? legal-solutions.co.uk/contractexpress BRIEFING RESEARCH | LEGAL IT LANDSCAPES ISSN 2398-9769 Briefing people Richard Brent is the editor of Welcome! My team here keep track of and write about SO, WHAT’S Briefing. He likes to meet as many of you as possible, firms’ strategic technology choices inBriefing a great INSIDE? so email him any time at [email protected] deal throughout the year. However, in recent years this work has peaked with the vast undertaking that is the 05 Thank you Kayli Olson is Briefing's deputy editor. She finds Legal IT landscapes report. This year, I’m delighted to 06 What’s efficient, stories and data, and all sorts. Contact her at: say we have crunched on more questions – and fantastic what’s competitive? [email protected] responses – than ever before, to paint you a frankly 08 Influence speakers Chris Cardon is Briefing’s stunning picture of what business leaders think most 13 Innovation master client services manager, responsible for managing needs doing, and in some cases what’s most stopping 20 Lawyers or supplier insight. Contact: them from getting it done. outcomes? [email protected] From machine learning to MI, portals to pricing, once 22 The auto pilots again we reveal which areas of tech lie where on our axes Rupert Collins-White is 26 Smarter up Burlington Media’s creative of law firm efficiency and competitiveness; probe how director. Contact him at: [email protected] much you’re investing in future-proofing; and for 2019 we give extra consideration to where the trend for greater innovation is being directed. We believe the Talk to us market could well be staring at a defining moment of choice between one strategic course and another. Briefing on Twitter In short, I’d heartily recommend reading on ... @Briefinglegal Finally, a big thank you to the International Legal Email us your thoughts Technology Association (ILTA) for its help in our [email protected] representing more of you than ever. It is much Find all our back issues online www.briefing.co.uk appreciated. Write us a letter (remember those?) Briefing magazine Burlington Media Group 20 Mortlake High St RICHARD BRENT EDITOR London SW14 8JN DX 36356 East Sheen United Kingdon 3 Briefing DECEMBER 2018/JANUARY 2019 know your customer, intelligently automated. reduce risk. save time. lower costs. improve the quality of KYC reduce the cost of KYC get the full picture of your clients for eradicate valuable hours wasted safer, more informed decisions on repetitive manual tasks gain full control of KYC improve client experience ensure your policies and procedures are reduce business intake from up to consistently enforced across your firm three hours to just three minutes find out more encompasscorporation.com BRIEFING RESEARCH | LEGAL IT LANDSCAPES Thank you We promise anonymity to everyone taking part in Legal IT landscapes, but we couldn’t do it without your help – and the help of our sponsors, and of course the good people at ILTA. Thank you to every firm taking part this year. Addleshaw Goddard Eversheds Sutherland Penningtons Manches Akin Gump Farrer & Co Shakespeare Martineau Bates Wells Braithwaite Fieldfisher Shoosmiths Bevan Brittan Forsters Simmons & Simmons Bird & Bird Gateley Slaughter and May Blake Morgan Gowling WLG Stewarts Law BLM Harper Macleod Taylor Vinters Boodle Hatfield HFW Taylor Wessing Browne Jacobson Hill Dickinson Thomson Snell & Passmore Burges Salmon Hogan Lovells Thorntons Law Charles Russell Speechlys Herbert Smith Freehills Thrings Clifford Chance Irwin Mitchell Travers Smith CMS Kennedys Trowers & Hamlins Cripps Keystone Law Ward Hadaway DAC Beachcroft Lester Aldridge Wedlake Bell Dentons Macfarlanes Weightmans DLA Piper Michelmores WFW DMH Stallard Millbank Wiggin DWF Mills & Reeve Winckworth Sherwood Edwin Coe Norton Rose Fulbright GOOD RESEARCH SHOULD LEAD TO GREAT OUTCOMES ... We carried out this year’s research by online survey and on the phone in October/November 2018, and gained 62 responses from 59 firms, evenly spread across the Briefing audience (£19-20m to £2bn). We achieved this with the help of our friends at ILTA, with whom Briefing will be working closely in future. Special thanks to ILTA UK member leads Tony McKenna at Gowling WLG and Karen Jacks at Bird & Bird for their help. For every useful response we donate £5 to Shelter. It’s always seemed IN PARTNERSHIP WITH the right charity to support in the run up to Christmas. We also asked our sponsors to match our donation. Not every business can do this, but we’re delighted to have our donation matched by Converge TS, Intapp, Landmark and LexisNexis Enterprise Solutions. Total raised when we went to press was £1,600. Now that’s a great survey result. Find more about our friends at ILTA at www.iltanet.org/about/ilta-europe 5 WHAT DOES IT Briefing DECEMBER 2018/JANUARY 2019 LEGAL TECH AND INNOVAT ION? ceptional your legal peers for an ex Join us and orking day of education and netw | LO NDON M B E R 2 0 1 8 Y, 1 4 N O VE WEDNES DA SESSION TOPICS INCLUDE: GC perspectives on Cloud, Innovation, Security, Risk Innovation - Lessons Learned, Future Outlook Business and Legal Process Improvements Dramatic Shifts in Legal Services AI Solutions and Real World Applications Blockchain Security & Information Governance Knowledge Management Leadership and Professional Development L EARN MORE AND REGISTER AT MEET OVER 40 BUSINESS PARTNERS insight.iltanet.org AND SOLUTION PROVIDERS BRIEFING RESEARCH | LEGAL IT LANDSCAPES 0 5 10 15 20 25 30 25 Mini hotspot for document automation – scoring much higher this year than last Document automation 20 AI Inside the blue zone – maximum perceived value Process automation (inc RPA) for competitiveness and efficiency combined 15 EFFICIENCY Collaboration tech Green zone – still a very Process automation high perceived combined 10 value for competitiveness and efficiency Mobility / agile Automation Workflow tech RPA Matter management Project management Machine learning Inside the big red Briefing hotspot 5 – techs most likely to be on IT and other leaders’ project hitlists for the Analytics (all) next 12–24 months are top or PMS near-top of mind Cloud Tech / Sass Office Products /365 Time recording Pricing tech Blockchain /DLT L&D tech Online platforms Cybersecurity 0 Product dev/ Client portals productising COMPETITIVENESS 6 Briefing DECEMBER 2018/JANUARY 2019 BRIEFING RESEARCH | LEGAL IT LANDSCAPES WHAT’S EFFICIENT, WHAT’S COMPETITIVE? All AI techs There are some striking changes to our legal business leaders’ perceptions of the value of technologies, according to this year’s Legal IT landscapes efficiency v competitiveness matrix. To plot this, we simply ask all respondents to name their top three technologies for each driver. ‘Artificial intelligence’ as a broad bucket of capabilities remains well out in front – almost off the chart, let’s be fair. However, people do appear to be being more specific in 2018 than they were in 2017 – with machine learning (ML) making the cut as a phrase for the first time. WAY UP HIGH! TECHNOLOGY EFFICIENCY The year’s very brightest rising star is document SCORE automation, beating even ‘AI’ on efficiency (although 1. All AI techs 23 admittedly falling just a touch for competitiveness). This 2. Document automation 21 may be because firms are now really sweating this 3. AI 18 investment. 4. Process automation (inc RPA) 14 5. Collaboration tech 10 Collaboration tech also performs particularly well, pushing 6. Automation 9 into the very centre of our tipped project hotspot. That’s up 6. Mobility/agile 9 from a showing in the lower third of categories when picked 6. Process automation 9 in late 2017. 7. Workflow tech 8 8. RPA 5 DOWN BELOW! The biggest drops this year are for mobile/agile and cloud – perhaps suggesting ‘been there, done that’ now, rather than a lack of contribution to current success or strategy. Although it’s notable that ‘cloud tech’ barely scrapes the TECHNOLOGY COMPETITIVENESS hotspot ... SCORE 1. All AI techs 28 Cybersecurity also falls for competitiveness (this made it 2. AI 18 one to watch back in 2017…), so are security scares a little less 3. Machine learning (AI) 10 worrying than they were a year ago? Either way, that doesn’t 4. Collaboration tech 8 mean they’ve gone away of course ... 4. Pricing tech 8 5. Analytics (all) 6 5. Document automation 6 NEW THIS SEASON! 5. Process automation (inc RPA) 6 Pricing technology sees its name in lights again in 2019 – 6. Automation 5 with a very healthy competitiveness score, although it’s fairly NEW! 7. Cybersecurity 4 low for efficiency this year. AndRPA (robotic process 7. Process automation 4 automation) has a solo mention for the first time, 8.
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