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Surface Pro X for Business Product FAQ

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Surface Pro X for Business Product FAQ Surface Pro X for Business Product FAQ Microsoft Internal & Partner Use Only Although the information contained in this document is considered public and may be used in discussions with customers, please do not share this document in its entirety. This documentation is proprietary information of Microsoft Corporation, provided for internal and/or partner use, for informational purposes only. Microsoft makes no warranties, either express or implied, in this document. Although the information contained in this document is considered public and may be used in discussions with customers, please do not share this document in its entirety. © 2020. Microsoft Corporation. All rights reserve Contents Introduction ............................................................................................................................................................................................................ 1 Always-connected productivity .............................................................................................................................................................. 1 All screen for working anywhere .................................................................................................................................................... 1 Connect to customers without interruption .............................................................................................................................. 1 Remote work doesn’t mean a compromise to customer relationships ......................................................................... 2 Surface for Business unlocks more value ................................................................................................................................... 2 Surface Pro X tech specs .................................................................................................................................................................................... 4 Questions ................................................................................................................................................................................................................. 6 What is different about Surface Pro X? ....................................................................................................................................... 6 Who is Surface Pro X for? Who do you see buying it? ......................................................................................................... 6 What operating system does Surface Pro X run? .................................................................................................................... 6 What is the chipset? ............................................................................................................................................................................ 6 What is the pricing for Surface Pro X? ......................................................................................................................................... 7 When can I purchase Surface Pro X? ............................................................................................................................................ 7 Why isn’t Surface Pro X available in my region? ..................................................................................................................... 7 How can I get the latest Pro X features on my current device? ........................................................................................ 7 Can I run the native Teams client on Surface Pro X? ............................................................................................................. 7 What is Eye Contact? .......................................................................................................................................................................... 7 ® ® Can OEM partners incorporate the Microsoft SQ 1 or Microsoft SQ 2 processors into their devices? ....... 8 Comparing Surface Pro X .......................................................................................................................................................................... 8 What did you do differently with Surface Pro X? .................................................................................................................... 8 What are the key differences between Surface Pro X and Surface Pro 7? .................................................................... 8 Why would someone buy Surface Pro X over competitor products? ............................................................................. 9 How does Surface Pro X compare to the current MacBook/iPad lineup? ..................................................................... 9 How does Surface Pro X stack up compared to iPad Pro? .................................................................................................. 9 How does Surface Pro X perform compared to other models? ........................................................................................ 9 ® ® What is the difference between the Microsoft SQ 1 and Microsoft SQ 2 processors? ....................................... 9 Why should a customer buy the updated SKU vs. the original Surface Pro X? .......................................................... 9 What was the reasoning behind partnering with Qualcomm? ........................................................................................ 10 Did Microsoft “mess up” on Surface Pro X? ............................................................................................................................ 10 Power............................................................................................................................................................................................................... 10 What is the battery design for Surface Pro X?........................................................................................................................ 10 What is the battery life?................................................................................................................................................................... 10 Why has battery life improved? ................................................................................................................................................... 10 Do I need to manually change wireless or power settings in different global regions? ....................................... 11 How does Surface Pro X implement modern standby? ...................................................................................................... 11 Can I charge with USB-C? ............................................................................................................................................................... 11 Can I charge Surface Pro X using USB-A to USB-C adapters? ......................................................................................... 11 App compatibility ....................................................................................................................................................................................... 12 What apps are compatible with Surface Pro X? Will desktop apps run on Surface Pro X? .................................. 12 What is 64-bit emulation, isn’t emulation already on the device? ................................................................................. 12 Why was x64 emulation not supported when the platform launched back in 2017? ............................................ 12 Why aren’t all Microsoft apps ported to ARM64 yet? ......................................................................................................... 12 Can users use Chrome? ................................................................................................................................................................... 12 What has improved with Windows on ARM over the last 12 months? ........................................................................ 12 What is App Assure? ......................................................................................................................................................................... 13 Where can I go for questions about App Assure? ................................................................................................................ 13 Does Surface Pro X run the latest version of Adobe Suite/Photoshop? ...................................................................... 13 Repairability .................................................................................................................................................................................................. 13 Can a user remove their own SSD? ............................................................................................................................................. 13 Can I install a third-party replacement SSD in Surface Pro X? ......................................................................................... 13 Can customers buy spare rSSDs from Microsoft? ................................................................................................................. 13 What is the support process for returning a Surface Laptop Go after removing the SSD? ................................. 13 What happens if a faulty device is returned to Microsoft without its SSD? ..............................................................
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