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All rights reserve Contents Introduction ............................................................................................................................................................................................................ 1 Always-connected productivity .............................................................................................................................................................. 1 All screen for working anywhere .................................................................................................................................................... 1 Connect to customers without interruption .............................................................................................................................. 1 Remote work doesn’t mean a compromise to customer relationships ......................................................................... 2 Surface for Business unlocks more value ................................................................................................................................... 2 Surface Pro X tech specs .................................................................................................................................................................................... 4 Questions ................................................................................................................................................................................................................. 6 What is different about Surface Pro X? ....................................................................................................................................... 6 Who is Surface Pro X for? Who do you see buying it? ......................................................................................................... 6 What operating system does Surface Pro X run? .................................................................................................................... 6 What is the chipset? ............................................................................................................................................................................ 6 What is the pricing for Surface Pro X? ......................................................................................................................................... 7 When can I purchase Surface Pro X? ............................................................................................................................................ 7 Why isn’t Surface Pro X available in my region? ..................................................................................................................... 7 How can I get the latest Pro X features on my current device? ........................................................................................ 7 Can I run the native Teams client on Surface Pro X? ............................................................................................................. 7 What is Eye Contact? .......................................................................................................................................................................... 7 ® ® Can OEM partners incorporate the Microsoft SQ 1 or Microsoft SQ 2 processors into their devices? ....... 8 Comparing Surface Pro X .......................................................................................................................................................................... 8 What did you do differently with Surface Pro X? .................................................................................................................... 8 What are the key differences between Surface Pro X and Surface Pro 7? .................................................................... 8 Why would someone buy Surface Pro X over competitor products? ............................................................................. 9 How does Surface Pro X compare to the current MacBook/iPad lineup? ..................................................................... 9 How does Surface Pro X stack up compared to iPad Pro? .................................................................................................. 9 How does Surface Pro X perform compared to other models? ........................................................................................ 9 ® ® What is the difference between the Microsoft SQ 1 and Microsoft SQ 2 processors? ....................................... 9 Why should a customer buy the updated SKU vs. the original Surface Pro X? .......................................................... 9 What was the reasoning behind partnering with Qualcomm? ........................................................................................ 10 Did Microsoft “mess up” on Surface Pro X? ............................................................................................................................ 10 Power............................................................................................................................................................................................................... 10 What is the battery design for Surface Pro X?........................................................................................................................ 10 What is the battery life?................................................................................................................................................................... 10 Why has battery life improved? ................................................................................................................................................... 10 Do I need to manually change wireless or power settings in different global regions? ....................................... 11 How does Surface Pro X implement modern standby? ...................................................................................................... 11 Can I charge with USB-C? ............................................................................................................................................................... 11 Can I charge Surface Pro X using USB-A to USB-C adapters? ......................................................................................... 11 App compatibility ....................................................................................................................................................................................... 12 What apps are compatible with Surface Pro X? Will desktop apps run on Surface Pro X? .................................. 12 What is 64-bit emulation, isn’t emulation already on the device? ................................................................................. 12 Why was x64 emulation not supported when the platform launched back in 2017? ............................................ 12 Why aren’t all Microsoft apps ported to ARM64 yet? ......................................................................................................... 12 Can users use Chrome? ................................................................................................................................................................... 12 What has improved with Windows on ARM over the last 12 months? ........................................................................ 12 What is App Assure? ......................................................................................................................................................................... 13 Where can I go for questions about App Assure? ................................................................................................................ 13 Does Surface Pro X run the latest version of Adobe Suite/Photoshop? ...................................................................... 13 Repairability .................................................................................................................................................................................................. 13 Can a user remove their own SSD? ............................................................................................................................................. 13 Can I install a third-party replacement SSD in Surface Pro X? ......................................................................................... 13 Can customers buy spare rSSDs from Microsoft? ................................................................................................................. 13 What is the support process for returning a Surface Laptop Go after removing the SSD? ................................. 13 What happens if a faulty device is returned to Microsoft without its SSD? ..............................................................