Meeting the energy challenge The Shell Report 2002 Meeting the energy challenge The Shell Report 2002 Contents Introduction 1 Message from the Chairman 2 The year at a glance 4 About Shell 6 The energy challenge 12 Economic performance 18 Environmental performance 24 Social performance 32 Assurance 44 Basis of reporting 45 Data tables 46 Our Business Principles 49 Listening to your views The Shell Report is part of our continuing dialogue with stakeholders. The uncensored views of independent experts are included at various points, as is a representative selection of the more than 1,500 e-mails and cards sent to “Tell Shell” last year. For more comments, see our web forum www.shell.com/tellshell Want to know more? Further information on many of the issues discussed in this report is available at www.shell.com or the specific websites indicated. You can also write to us at
[email protected] or the addresses on the back page. Don’t take our word for it KPMG and PricewaterhouseCoopers LLP, have prepared a report (page 44), summarising the assurance work completed for those elements of the Shell Report as indicated by the following symbols + . For an explanation of these symbols, see page 44. In some cases, independent panels have also examined our performance. We report their comments and findings. “Hot spots” are indicated by this symbol . Employee sustainable development photography contest During 2002, we ran a photography competition in partnership with The National Geographic Society. Photographs were received from more than 40 countries on the theme of “sustainable development in action”.