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Informacinių Technologijų Taikymas Inovatyviam Žmogiškųjų Išteklių Valdymui: Lietuvos Respublikos Ministerijų Lygmens Analizė

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Informacinių Technologijų Taikymas Inovatyviam Žmogiškųjų Išteklių Valdymui: Lietuvos Respublikos Ministerijų Lygmens Analizė www.mruni.eu Gintarė PARAŽINSKAITĖ Gintarė Gintarė PARAŽINSKAITĖ DAKTARO DISERTACIJA LYGMENS ANALIZĖ LYGMENS MINISTERIJŲ RESPUBLIKOS LIETUVOS VALDYMUI: IŠTEKLIŲ ŽMOGIŠKŲJŲ INOVATYVIAM TAIKYMAS TECHNOLOGIJŲ INFORMACINIŲ Informacinių technologijų taikymas inovatyviam žmogiškųjų išteklių valdymui: Lietuvos Respublikos ministerijų lygmens analizė ISBN 978-9955-19-692-1 2014 SOCIALINIAI MOKSLAI, VADYBA (03 S) VILNIUS, 2014 MYKOLO ROMERIO UNIVERSITETAS Gintarė Paražinskaitė INFORMACINIŲ TECHNOLOGIJŲ TAIKYMAS INOVATYVIAM ŽMOGIŠKŲJŲ IŠTEKLIŲ VALDYMUI: LIETUVOS RESPUBLIKOS MINISTERIJŲ LYGMENS ANALIZĖ Daktaro disertacija Socialiniai mokslai, vadyba (03 S) Vilnius, 2014 Disertacija rengta 2009–2014 metais Mykolo Romerio universitete. Mokslinis vadovas: prof. dr. Alvydas Baležentis (Mykolo Romerio universitetas, socialiniai mokslai, vadyba – 03 S). ISBN 978-9955-19-692-1 © Mykolo Romerio universitetas, 2014 TURINYS ĮVADAS ..................................................................................................................................................9 1. TARPDISCIPLINIŠKUMAS IR VIENINGO POŽIŪRIO PAIEŠKA INFORMACINIŲ TECHNOLOGIJŲ TAIKYMUI INOVATYVIAM ŽMOGIŠKŲJŲ IŠTEKLIŲ VALDYMUI VIEŠAJAME SEKTORIUJE ......................17 1.1. Žmogiškųjų išteklių valdymo tendencijos ir terminologija ....................................17 1.2. Informacinės technologijos žmogiškųjų išteklių valdyme .....................................25 1.2.1. Informacinių technologijų raida ....................................................................26 1.2.2. Socialinės technologijos - tolesnis informacinių technologijų raidos etapas .......................................................................................................31 1.2.3. Informacinių technologijų taikymas žmogiškųjų išteklių valdymui inovacijų teorijų kontekste ...............................................................................35 1.2.4. Informacinės technologijos žmogiškųjų išteklių valdymo veiklose ........38 1.3. Informacinių technologijų taikymo inovatyviam žmogiškųjų išteklių valdymui tarpdiscipliniškumas ir analizė veiksmingumo kontekste ..................45 1.3.1. Tarpdiscipliniškumo poreikio tiriant informacinių technologijų taikymą inovatyviam žmogiškųjų išteklių valdymui pagrindimas ..........46 1.3.2. Informacinių technologijų taikymo inovatyviam žmogiškųjų išteklių valdymui analizė veiksmingumo kontekste �����������������������������������50 1.4. Pirmojo skyriaus išvados ..............................................................................................54 2. E. VALDŽIOS REZULTATAI INFORMACINIŲ TECHNOLOGIJŲ TAIKYME INOVATYVIAM VIEŠOJO SEKTORIAUS ŽMOGIŠKŲJŲ IŠTEKLIŲ VALDYMUI .......................................................................................................57 2.1. E. valdžia kaip pagrindas informacinėmis technologijomis grindžiamoms inovacijoms viešajame sektoriuje .....................................................57 2.2. Vidinės e. valdžios sąsajos tobulinimas ir Valdžia tarnautojui modelis. Sisteminės literatūros analizės metodika. .................................................................62 2.3. Sisteminės literatūros analizės Valdžia tarnautojui modelio klausimu atrinktų šaltinių kokybinės turinio analizės rezultatai ...........................................64 2.3.1. Valdžia tarnautojui modelio samprata ir struktūra ������������������������������������65 2.3.2. Modelio Valdžia tarnautojui taikymo privalumai ir vidiniai bei išoriniai aplinkos veiksniai .............................................................................72 2.4. Valdžia tarnautojui modelio vystymo metodologija. ����������������������������������������������75 2.5. Antrojo skyriaus išvados ���������������������������������������������������������������������������������������������79 3. INFORMACINIŲ TECHNOLOGIJŲ TAIKYMO INOVATYVIAM ŽMOGIŠKŲJŲ IŠTEKLIŲ VALDYMUI LR MINISTERIJOSE POLITINĖS IR TEISINĖS APLINKOS ANALIZĖ ................................................................................81 3.1. Tarptautinių organizacijų siūlomos informacinių technologijų taikymo žmogiškųjų išteklių valdymui viešajame sektoriuje gairės .....................................81 3 3.2. Europos Sąjungos politikos informacinių technologijų taikymo žmogiškųjų išteklių valdymui viešajame sektoriuje principai ..............................85 3.3. Nacionalinė politinė ir teisinė aplinka ......................................................................90 3.4. Trečiojo skyriaus išvados ��������������������������������������������������������������������������������������������101 4. INFORMACINIŲ TECHNOLOGIJŲ TAIKYMO INOVATYVIAM ŽMOGIŠKŲJŲ IŠTEKLIŲ VALDYMUI LR MINISTERIJŲ PERSONALO ADMINISTRAVIMO TARNYBOSE ATVEJO ANALIZĖS METODOLOGIJA ���103 4.1. Empirinio tyrimo metodologinės prielaidos ...........................................................103 4.2. Ekspertinio problemos vertinimo instrumentarijaus rengimas ..........................110 4.2.1. Klausimų, skirtų nustatyti informacinių technologijų naudojimą LR ministerijų personalo administravimo tarnybose, pagrindimas .....110 4.2.2. Klausimų, skirtų nustatyti informacinių technologijų diegimą ir aplinką joms LR Ministerijų personalo administravimo tarnybose, pagrindimas ..................................................................................118 4.3. Parengto tyrimo instrumentarijaus tinkamumo patvirtinimo procedūra ........130 4.4. Ketvirtojo skyriaus išvados ........................................................................................132 5. INFORMACINIŲ TECHNOLOGIJŲ TAIKYMO INOVATYVIAM ŽMOGIŠKŲJŲ IŠTEKLIŲ VALDYMUI LR MINISTERIJŲ PERSONALO ADMINISTRAVIMO TARNYBOSE ATVEJO ANALIZĖS REZULTATAI ...........134 5.1. Tyrimo „Informacinių technologijų diegimo LR ministerijų personalo administravimo tarnybose“ įgyvendinimas ir rezultatų analizė veiksmingumo kontekste ............................................................................................134 5.1.1. Informacinių technologijų naudojimas žmogiškųjų išteklių valdymo veikloms LR ministerijų personalo administravimo tarnybose ...........................................................................................................136 5.1.2. Informacinių technologijų inicijavimas ir diegimas LR ministerijų personalo administravimo tarnybose ..........................................................151 5.1.3 Informacinių technologijų aplinka LR ministerijų personalo administravimo tarnybose .............................................................................158 5.2. Valdžia tarnautojui modelis LR ministerijų personalo administravimo tarnybų lygmens analizėje .........................................................................................................171 5.3. Penktojo skyriaus išvados ...........................................................................................178 IŠVADOS IR REKOMENDACIJOS..............................................................................................179 LITERATŪRA ..................................................................................................................................183 PRIEDAI ............................................................................................................................................198 SANTRAUKA ................................................................................................................................. 269 SUMMARY ..................................................................................................................................... 290 4 PAVEIKSLŲ SĄRAŠAS 1 pav. Disertacijos struktūra ���������������������������������������������������������������������������������������������������������14 2 pav. Informacinių technologijų tipų, naudojamų vadyboje, klasifikacija 1999 ir 2013. ...27 3 pav. Pirmosios ir antrosios kartos saitynų bruožai ir įrankiai ���������������������������������������������29 4 pav. Elektroninių žmogiškųjų išteklių valdymo modelis ������������������������������������������������������43 5 pav. Dviejų požiūrių integracija IT taikymo ŽIV procesų tyrimuose ................................45 6 pav. Disertacijos tyrimo tarpdiscipliniškumas. ����������������������������������������������������������������������50 7 pav. IT taikymo inovatyviam ŽIV analizės veiksmingumo kontekstas .............................54 8 pav. E. valdžios bendravimo modeliai ir jų sąveikų kryptys. ...............................................59 9 pav. Rizikos, kylančios inovacijoms e. valdžioje. ....................................................................61 10 pav. Sisteminės literatūros analizės metodikos žingsniai .....................................................63 11 pav. Valdžia tarnautojui minčių žemėlapis (pagal e. valdžios teoriją). ...............................77 12 pav. E. valdžios sistemos modelis. ..............................................................................................78 13 pav. Veiksniai, lemiantys sėkmingą integruotų el. paslaugų teikimą. .................................84 14 pav. Empirinio tyrimo žingsniai .............................................................................................106 15 pav. Apibendrinta ekspertų atrankos pagal sniego gniūžtės metodą schema. ................109 16 pav. Kompetencijos, noro ir veiksnių, lemiančių IT teikiamų paslaugų naudojimą, sąryšių modelis. ............................................................................................128 17 pav. Informacinių technologijų
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